39328481-Communication-Skills (2)
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Transcript of 39328481-Communication-Skills (2)
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EFFECTIVE COMMUNICATION SKILLS
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What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTINGINFORMATION, IDEAS AND ATTITUDES FROM ONE
PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OFMEANINGFUL INTERACTION AMONG HUMAN BEINGS.
ITS CONSTITUTES :PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
IT IS A SOCIAL AND EMOTIONAL PROCESS.
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What are the most common ways
we communicate?
Written Word
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HIERARC
HYL
EVEL
Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager
Horizontal Comm.
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T he Communication Process
SENDER (encodes)
RECEIVER (decodes)
Barrier
Barrier
Medium
Feedback/Response
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B arriers to communication
NoiseInappropriate medium
A ssumptions/MisconceptionsE motionsLanguage differencesPoor listening skillsDistractions
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H earing V s Listening
H earing Phys i l ss,natura l, pass i
Listening Phys i a l as we llas menta l process, act i e,learned process, a sk ill
Listen ing is hard.You must choose to part icipate in the process of listen ing.
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Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Speak clearly and audibly.
Always pay undivided attention to the speaker whilelistening.
While listening, always make notes of important points.
ESSENTIALS OF COMMUNICATION
Dos
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Improving B ody Language -T ips
Keep appropr iate d istanceTouch on ly when appropr iateTake care of your appearanceBe aware - peop le may g i e fa lse cuesMainta in eye contactSmile genu ine ly
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in the new global and diverseworkplace requires
excellent communication skills!
Success for YOU
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Presented B y :-
Nitin Chhabra 1323
Priyanka Goel 1327Sonik Sharma 1338
Suranjan Maji 1344
Taapas Rastogi - 1345
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THANK YOU