Chaitanya Gupta Korada Email :chintugupta548@gmail.comMobile : +91-8790833898

SUMMARY

Driven software engineer with 46 months experience in IT Industry

4 years of experience in the field of Information Technology.

4 years of experience in salesforce.com.

Technological forte is Salesforce.com.

Salesforce.com Certified Developer.

Salesforce.com Implementation for various clients.

Managing and performance monitoring of the team.

Experienced in entire software project life cycle, diagnosis and resolution of problems in web applications.

Possess in-depth knowledge in working with Salesforce.com

Good communication skills.

Comprehensive problem solving abilities.

Ability to deal with people diplomatically.

Always loyal to my work.

Team player.

TECHNICAL SKILLS

Areas SkillsCRM Salesforce.com Configuration: - Setting up the User, profiles, roles and hierarchies, record

type, page layouts, workflow rules, approval processes, security and sharing rules, reports, dashboards etc.

Salesforce.com Customization:- SOQL and SOSL, Apex Coding, Visualforce.Tools Data loading:- Apex Data Loader & Standard import wizard

Data Analysis:- Apex explorer, Workbench

IDE: - Eclipse Force.com IDProgramming Languages Apex, Visual Force, Core Java, JavaScript, HTMLPackage Service Max

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PROFESSIONAL EXPERIENCE

Company Name Joining Date End Date

Tech Mahindra Dec 2014 Dec 2016(Present)

Rachika Software Solutions Pvt.Ltd. Nov 2012 Dec 2014

Education Details

Degree University Year Of Passing

B.Tech in Computer Science Engineering

Jawaharlal Nehru Technological University

2007 - 2011

Intermediate Board of Intermediate Education 2005 – 2007

SSC Board of Secondary Education 2005

GE SFDC Single Org Dec2014 To till now

Technology Salesforce.com configuration, APEX, Visual Force, Apex Data Loader, Continuous MigrationPrimary Role Software DeveloperClient GE

Project Abstract PW SFDC Single Org project deals with SFDC implementation of all the verticals the client is dealing with. It has many modules such as Service Max, Integrations, Partner Relationship Management (PRM), RISK Process, Content Management, Opportunity Management and Accounts etc. This project uses SCRUM methodology and has also followed releases for every month and has significant planning and execution in testing of releases.

Roles& Responsibility Taking care of ServiceMax and IB Modules. Understand the request changes raised by client. As per the requirement provide design solution for the client. Coordinate with Internal team. Follow up the Development. Implement approved changes to the production.

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Sales Process Aug 2013 To Dec 2014

Technology Configurations, APEX , Apex Data Loader, Change SetsPrimary Role SFDC DeveloperClient MSN LABS

Project Abstract In MSN LABS we customized the end to end sales process; In SFDC we capture Customer and Product information. The Sales Representative will meet the different vendors and if they are interested to buy the products then they will create a Minute of Meetings and the process will begins. Based on that Minutes of Meeting information Opportunity is generated and process includes Email notifications sent to vendors and all sales process information will captures in Salesforce.

Roles& Responsibility Communicated with client and onsite team. Understand the requirements and business processes. Design the flow as per the requirements. Involved in analysis of requirements. Heavily involved in development. Build a solution as per design. Testing and deployment. Involved in UAT and Production support.

Lead Management Nov 2012 To Aug2013

Technology Saleforce.com , APEX, Data Loader ,Visual Force

Primary Role SFDC Developer

Client Finicity

Project Abstract Web-To-Lead is integration with partner web sites to receive the leads into Salesforce application. Standard lead data collection form is added to the partner websites and any one browsing through the website and wanted to have additional information, will submit request through the lead form. Power Dialer is an application and integrates with Salesforce application’s leads view / Queue .Sales Representative take the leads from the Sales Queue and makes calls to explain the products available and see if they are interested in any of the products. Scheduler picks the contracts from “Final Step Queue”, and confirms all the contractual obligations and closes the deal. During this step Scheduler identifies the convenient time for the customer to have interaction with the assigned coach. Coach, from the coach queue checks the details of the contracted product and coaching timings makes a schedule of calls and appointments with the customer. These appointments are reflected in the coach calendar and in the customer’s calendar. When the scheduler checks for the availability of the coach means, these calendar entries are searchable and display the timeslots booked or free. Once the customer and coach are set as team, coach conducts training as per the contractual agreement

Roles &Responsibility Communicated with client and onsite team. Interacted with business team to understand business needs and to gather

requirements. Created External ID custom fields in standard objects of Salesforce Accounts, Contacts

and Activities to store external system ID or Legacy for data migration purpose. Created new Roles in Salesforce and configured the permissions based on the

organizational hierarchy for Finicity. Migrated Accounts, Contacts and Activities data from Inside Sales to Salesforce.com

using Apex Data Loader.

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Developed Various Pages as per business needs using Apex Visual Force, Apex Classes. Written Apex Triggers on Account, Lead, Case and Custom Objects. Ability to deploy code using Force.com IDE. Maintained data cleanliness and accuracy by adding custom validation rules, custom

formulas. Created and deployed several Reports and dashboards using Salesforce.com platform. Created HTML email templates and also automated Email Process and field update by

creating a work flow rule.

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