Oral communication

Vardhman & Vardhman

“PRIDE” model for effective communication.

P = Purpose of the communication R = Receiver Roles I = Impact desired D = Design of the communication E = Execution of the communication

Oral Communication (unit-2)

Oral Communication includes- Face to Face Conversation. Telephonic Conversation

Oral Communication includes- Lecturers Speech Group discussion Social gatherings Interview Conference & Meeting

MERITS Facial expressions and gestures make

communication effective It is the best medium for discussions as

negotiation, interview, counseling etc. Communicator can get known the reaction of

message on receiver through his gestures & expressions & tone

MERITS

It provides immediate feedback. It save time & efforts. Listener can get immediate clarification of any

doubt in his mind.

LIMITATION- It is not possible while dealing a large group. It is ineffective when listener is not attentive and

different perceptions It can not retain for longer time as permanent

record. It is less effective if communicator has no convict

on himself

Interact freely on Phone. It eliminates the barriers between physically

disposed persons. We can get immediate / quick feed back. At a time

we can talk one person effectively Long discussions are not possible Expensive and less effective

Merits of Telephonic Conversation-

LIMITATION- Technical problem distract telephone network if

device is not working well In case of mobile phone signal problem become

barrier to communication Ring tone disturb others anytime any where even

is classroom, meetings, silence zone, conferences etc

Principles of Successful Oral Communication

Clarity of expression Make communication a two-way process Develop trust by creating listeners interest Be precise, avoid hackneyed Avoid communication overload, easy flow Overcoming barriers (time, distance &

noise) Timely feedback

Communication & Listening Skills Correct choice of medium Strong conviction Sequence, coherence and consistency in

contents Economical, Accurate, Empathetic Identify barriers & try to rectify the problem Go for appropriate body language

IMPORTANCE OF FEEDBACK

Factors Affecting: Factors Affecting:•Sender / Transmitter ( Sx ) Receiver ( Rx )•Personality and Attitude Personality and Attitude•Cultural effect Cultural effect•Mental setup & Psychology Mental setup & Psychology •Experience & background Experience & background •Communication Skills Communication Skills•Knowledge & Qualification Knowledge & Qualification

FEEDBACK RECEIVER

SENDER

INPUTS

Nonverbal/ pictorial Communication

Pictures Posters Banners Film clips Slides Gestures

Nonverbal/ pictorial Communication

MERITS- It is very effective in use in silent zone It eliminates differential perceptions It is effective when emotions take place

Nonverbal/ pictorial Communication

LIMITATION- It is ineffective particular for illiterate persons It is not possible in each and every situation It cannot be use for lengthy conversation

Non Verbal Communication It covers all external stimuli other than

spoken or written words and including characteristics of appearance, voice and use of space and time.

Kinesics- It is study of the role of body movements such as winking and shrugging in communication

Proxemics-It is also called space language which subject the deals with the way people use physical space to communicate.

Social 4 Feet-12 Feet

Personal 18”-4 Feet

Intimate Physical Contact-18”

Public 12 Feet-range of eye sight &hearing

Non Verbal Communication

Chronemics or Distance language-The subject that deals with the way people use time dimension or time language

Paralanguage- The non verbal factors like tone of voice, the speed of delivery, the degree of loudness or softness, and the pitch of voice which affect the spoken words called paralanguage