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Employee Attitudes …Employee Attitudes …Job SatisfactionJob Satisfaction

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Job SatisfactionJob Satisfaction

Definition: “a pleasurableDefinition: “a pleasurable

feeling that ‘results from thefeeling that ‘results from the

perception that one’s job fulfillsperception that one’s job fulfillsor allows for the fulfillment ofor allows for the fulfillment of

one’s important job values’”one’s important job values’”

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Sources of Job SatisfactionSources of Job Satisfaction10-14

Supervisors and Co-

or!ers

reasons for satisfaction:

share similar values

provide supporthelp to achieve

goals

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Sources of JobSources of Job

DissatisfactionDissatisfaction

Characteristics of:Characteristics of:

the ph"sical environmentthe ph"sical environment

the social environmentthe social environment##

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Sources of JobSources of Job

DissatisfactionDissatisfaction10-11

$ersonal Disposition

%egative affectivit"&a dispositional

dimension that

reflects pervasive

individual differencesin satisfaction with

an" and all aspects of

life

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Sources of JobSources of Job

DissatisfactionDissatisfaction10-15

$a" and 'enefits

(bsolute amount of

income'enefits pac!age

$a" structure)aises

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Sources of JobSources of Job

DissatisfactionDissatisfaction10-12

*rgani+ational ,as!s

(spects that affect job dissatisfaction

,as!

Compleit",as!

Compleit"

.alue of ,as!.alue of ,as!

Degree of

$h"sical StrainDegree of

$h"sical Strain

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Sources of JobSources of Job

DissatisfactionDissatisfaction10-13

*rgani+ational )oles

  (spects that affect job dissatisfaction

)ole (mbiguit")ole (mbiguit")ole Conflict)ole Conflict )ole *verload)ole *verload

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Job DissatisfactionJob Dissatisfaction

,ardiness,ardiness

(bsenteeism(bsenteeism,urnover ,urnover 

StressStress

'urnout'urnout,heft,heft

/rievances/rievances

histleblowinghistleblowingDecreased jobDecreased job

involvementinvolvement

0ower0owerorgani+ationalorgani+ational

commitmentcommitment

Source of Negative Behaviors --

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Model of Model of 

Job Dissatisfaction - Job ithdra!alJob Dissatisfaction - Job ithdra!al

"rocess"rocess

10-10

- personal disposition

- tas! and roles

- supervisors and co-

wor!ers- pa" and benefits

- personal disposition

- tas! and roles

- supervisors and co-

wor!ers

- pa" and benefits

Causes of

1ob Dissatisfaction

1ob

Dissatisfaction1ob

Dissatisfaction

1ob

ithdrawal1ob

ithdrawal

 

2anifestation of 

  1ob ithdrawal- behavior change

- ph"sical withdrawal

- ps"chological

  withdrawal

- health problems

  2anifestation of 

  1ob ithdrawal- behavior change

- ph"sical withdrawal

- ps"chological

  withdrawal

- health problems

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#onse$uences of Job#onse$uences of Job

DissatisfactionDissatisfaction

behavior changebehavior change

ph"sical job withdrawalph"sical job withdrawalps"chological job withdrawalps"chological job withdrawal

health problemshealth problems