32973 ts presentation_lac

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

HP Technology Services Dionne Morgan / February 28, 2013

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2

The HP strategy

Software: Best-in-class software to expand, optimize, and manage the core

Services: Services that add value to the core

Solutions: Customer-centric solutions that make it all work

Infrastructure: World’s largest provider of information technology systems and infrastructure

Expand the core

Add value to the core

Make it work

The core


Customer IT challenges

• Rigid infrastructure• Old applications• Security threats• Information explosion• Custom-built stacks• Shrinking budgets


Customer technology initiatives

Alignment of IT to business

Converged infrastructure

Virtualization

Big data

Mobility

Cloud computing

Drive business value from IT

Make converged cloud real

Build data centers of the future

Reduce IT sprawl, simplify IT management, enhance business continuity

Generate timely information with value for businessDrive competitive advantage with redefined productivity

ObjectiveTechnology initiative


The know-how to make technology work for you

HP Technology Services

Alignment of IT to business

Converged infrastructure

Virtualization

Big data

Mobility

Cloud computing

Technology initiative Infrastructure domains

Server

Storage

Network

Facilities


Building the data center of the future

HP Converged Infrastructure Services

• HP Proactive Care• HP Foundation Care• HP Datacenter Care• Server/Storage/Software

Operation

• CI, DC Transformation Experience Workshops

• Business Case, Discovery, Roadmap Services

• IT infrastructure, Facilities Strategy Services

• Data Center Protection Services

• Infrastructure Optimization• Assessments • Technical Training• Resource and Technical

Assistance• IT Infrastructure, Facility Design

Services• UNIX/Linux/Mainframe/MS Migration

Planning• Application Infrastructure (SAP,

Microsoft, etc.) Design• Data Center Management Design

• IT Infrastructure Deployment, Integration Services

• Data Center Build Services• UNIX/Linux/Mainframe Migrations• Technical Training Services


HP Cloud Services Services to make cloud computing real

• HP Datacenter Care• HP Proactive Care• Service management training

delivery• HP Enterprise Cloud Services

(ES)

• Converged Cloud Workshop• Cloud Business Case Service• Cloud Future Definition Service• Cloud Gap Analysis• HP Datacenter Care• Infrastructure Optimization

• Assessments • HP Datacenter Care• Technical Training• Resource and Technical

Assistance • Cloud Design Service• Cloud-Enabling IT Infrastructure

(DC, Storage, Network Cloud Design Services)

• HP Datacenter Care• Cloud Protection Design

• CloudStart• HP Datacenter Care• Cloud Protection Implementation, and

Foundation Service• CloudSystem Enablement Services


Services to streamline management of infrastructure—from physical to virtual

HP Virtualization Services

• HP Proactive Care• HP Proactive Select• HP Datacenter Care• Server/Storage/Software

Operation

• Virtualization Strategy• Education Strategy Consulting


Assistance• Virtualization Assessment –

Technical, ROI• Virtualization & Management

Design Service• Storage Modernization Service• Insight Capacity Advisor

Virtualization

• Management of Change• Factory Express Integration and Enablement

Services• Onsite Startup Service for: Insight Control

Environment, 3PAR


Server, storage, network, facilities

Infrastructure domain approach

Infrastructure domains

Server

Storage

Network

Facilities


Services for every customer need

HP Server Services

• HP Datacenter Care• HP Proactive Care• HP Foundation Care• Server/Storage/Software

Operation

• Infrastructure Optimization• Technical Assessments • Technical Training• Resource and Technical

Assistance• Platform Migration Assessment• ITI Migration & Upgrade• ITI Management & Automation• ITI Virtualization Service

• Implementation Service for VirtualSystem

• Management of Change• Migration Implementation Service• Factory Express Integration and

Enablement Services

• Platform Advisory Workshop• ITI Discovery Service• Education Strategy Consulting• IT Infrastructure Strategy


Our people

HP Server Services

Connect with HP experts like Charles Quesadahttp://h30406.www3.hp.com/campaigns/2010/humanity/experts/quesada.php

Collaborative approach Our server services, based on our best practices, deliver technology that speeds time to market, keeps critical systems up and running, and enhances IT service levels.

What we knowOur expertise includes reactive, proactive, multivendor, lifecycle, and consultation services for all servers in converged, virtualized, and cloud-based environments, helping clients better leverage their server investments.

http://h30406.www3.hp.com/campaigns/2010/humanity/experts/quesada.php

http://h30406.www3.hp.com/campaigns/2010/humanity/experts/quesada.php


Accelerating time to results

HP Storage Services

• HP Datacenter Care• HP Proactive Care• HP Foundation Care• HP Storage/Server/Software

Operations

• HP Storage Efficiency Analysis (SEA) • HP Storage Impact Analysis (SIA)• HP Backup Recovery Efficiency

Analysis (BEA)• HP Backup Recovery Impact

Analysis (BIA)• HP Infrastructure Optimization• HP Assessments • HP Technical Training• HP Resource and Technical

Assistance• HP Storage Modernization• HP Backup Recovery Modernization• HP Storage Modernization for Cloud• HP Storage Cloud Design

• HP Storage Installation/Install and Startup

• HP Custom Implementations• HP Storage and Data Migration • HP Storage and Data Residency


Our people

HP Storage Services

Connect with HP experts like Bradley Mearnshttp://h30406.www3.hp.com/campaigns/2010/humanity/experts/mearns.php

Comprehensive approachWe work hand-in-hand with clients to transform storage and data management—from strategy and alignment to design, and through implementation and support.

What we knowOur expertise includes architectural frameworks, methodologies, and tools. Experienced with SAN optimization; scale-out storage (NAS/iSCSI) efficiency; data backup, recovery and archiving, deduplication, data migrations, and tiering for hp storage—i.e., 3PAR StoreServ, StoreVirtual, StoreOnce, and StoreAll.

http://h30406.www3.hp.com/campaigns/2010/humanity/experts/mearns.php

http://h30406.www3.hp.com/campaigns/2010/humanity/experts/mearns.php


Simplified, secure, optimized, available network

HP Network Services

• HP Foundation Care • HP Proactive Care • HP Datacenter Care

• Software-Defined Networking Strategy Services

• IPv6 Strategy Services• Network Strategy Services• Network Infrastructure Optimization

Assessments• Network Cloud Performance Assurance

• Network Cloud Optimization Services

• IPv6 Design Services• DC, WAN, and LAN Optimization

Services• FlexNetwork Design Services

• IPv6 Implementation Services• Network Protection Services• FlexNetwork Implementation

Services• FlexNetwork Lifecycle Event

Services


Our people

HP Network Services

Integrated approachOur consultants have a thorough understanding of both the technology and business aspects of building a connected enterprise.

Expertise spanning the IT solution lifecycleWe can help you transform, simplify, optimize, and secure your network to achieve the agility and availability required to enable today’s business demands and mega IT trends, such as cloud, mobility and big data.

Connect with HP network experts like Craig Partridge, business & technical consultanthttp://h30406.www3.hp.com/campaigns/2010/humanity/experts/partridge.php

http://h30406.www3.hp.com/campaigns/2010/humanity/experts/partridge.php

http://h30406.www3.hp.com/campaigns/2010/humanity/experts/partridge.php


HP Critical Facilities Services

• Operational Risk Analysis & Mitigation Planning

• Energy Efficiency & Thermal Assessments

• Infrastructure Condition and Capacity Analysis

• ITSM Capability Assessment for Data Centers

• Infrastructure Optimization• Reliability Assurance Testing• Continuous Improvement

Program• Resource and Technical

Assistance • Facility Design, Programming & Cost Modeling

• Engineering Infrastructure Design• Technology (Cable Plant)

Infrastructure Design

• Data Center Design-Build Turnkey Service

• Flexible Data Center • Energy Certification Service • Commissioning and Testing

• Data Center Trusted Advisor• Data Center Roadmap• Critical Facilities Optimization

Service• Facility Operations Strategy


Our people

HP Critical Facilities Services

Connect with HP experts like Rick Sawyerhttp://h30406.www3.hp.com/campaigns/2010/humanity/experts/sawyer.php

Comprehensive approach

One of the world’s most recognized bodies of facilities consulting, our experts are able to advise our clients throughout the lifecycle of their data center program.

What we know

Starting at sourcing strategy, our consultants and engineers work with clients from the initiation of their data center transformation program through strategy, design, implementation, testing, and ongoing facility operations.

http://h30406.www3.hp.com/campaigns/2010/humanity/experts/sawyer.php




Top U.S. sports franchise

Dallas Cowboys

Objective Establish an IT infrastructure to transform spectator sports, and advance growth of its athletic franchise along with its portfolio of 30 businesses

Solution

• Server planning and deployment services• Installation, transition, and support services for VMware and HP Insight

Dynamics • HP Critical Watch Remote Management• HP Enhanced Mission Critical Services

Results

• Reduced total cost of ownership by $1 million/year • Increased event-day earnings by 30 percent in first year• Expanded customer relationships and revenues with customized services

that engage fans• Captured intelligence to advance all Cowboys’ businesses


Leader in healthcare IT

Cerner Corporation

Objective Meet service-level commitments for the systems they host that provide care to patients 24x7

Solution• HP Mission Critical Partnership• Dedicated onsite HP team with software, server, and storage expertise• Proactive and committed response-time services

Results

• Meeting rigorous client SLAs, including virtually no downtime with contractual penalties

• Reducing overall cost of support relative to growth of the environment• Keeping pace with business growth


HP Technology Services portfolio

Datacenter/

Cloudconsultin

g

Foundation

care

Datacenter

care

Proactive

care

Storageconsultin

g

Networkconsultin

g

Lifecycleevent

services

Big dataconsultin

g

Technical education services

Availability Evolution

Support Consulting


HP Technology Services…the know-how to make technology work for you

Support 1.7 million SAP users in 54 countries

SAP Partner of the Year

Delivered 100,000+ SANs worldwide

Customers in 90%+ of the Fortune 100

6,000 high-availability experts

48,000 Microsoft-trained professionals

13,500 ITIL-certified professionals

7,600 network infrastructure & voice professionals

2,500+ ServiceOne partners

Highest mission-critical customer loyalty: 95%+

Designed 50 million square feet of data centers,

60+ greenfield data centers, and 60% of all LEED-certified data centers

Support available:

•24hx7, 365 days per year

• Covering 24 time zones

• In 30+ languages

• HP presence in 180 countries

Deliver private cloud in 30 days

40,000+ CUSTOMER touchpoints daily

1,000+ Converged Infrastructure & CloudSystem implementations


Generate timely information with value for business

HP Big Data Services

• HP Datacenter Care• HP Proactive Care• HP Foundation Care• Server/Storage/Software

Operation

• Big Data Strategy Workshop• Education Strategy Consulting and

Management of Change


Assistance• Roadmap Service for Hadoop


Services to drive competitive advantage with redefined productivity

HP Mobility Services

• HP Foundation Care • HP Proactive Care• HP Datacenter Care

• Mobility Strategy Services• UC Strategy Services• UC Assessment Services• Client Virtualization Assessment

Services• Managed Video Operations Services

• Technical Training

• Application Transformation for Client Computing BAU

• Packaged UC Solutions – AppSystem for Microsoft Lync

• Lifecycle Event Services

• Virtualization Platform Design Services

• Sharepoint Infrastructure and Platform Design Services

• UC Communication Transformation Services

• UC Real-time Collaboration Transformation Services

• Virtualization Platform Implementation Services

• Sharepoint Infrastructure and Platform Implementation Services

• Windows 7/8 Migration Services• Secure Multiple Network Access (CVAS)


Services that help you drive business value from IT

HP Services for alignment of IT to business

• HP Datacenter Care• HP Proactive Care• IT Management and Automation

Services• Facilities Operation and

Maintenance Strategy

• Cloud Discovery Seminar• IT Transformation Experience

Workshop• Data Center Sourcing Strategy• Energy Strategy Services• Infrastructure Optimization

• Assessments • Technical Training• Modeling and Planning Services

• CloudStart• CloudSystem Enablement• Platform Migration Implementation• Data Center Design-Build Turnkey

Service

• Cloud Gap Analysis• Migration Assessment Service• IT Strategy and Roadmap Service• Facility Design, Programming &

Cost Modeling

32973 ts presentation_lac

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