3240 What is Organizationa Behaviour
Transcript of 3240 What is Organizationa Behaviour
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Chapter 1
What isOrganizational
Behaviour?
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Outline
What is Organizational Behaviour?
OB and Todays Challenges in the Canadian
Workplace How Will Knowing OB Make a Difference?
OB: Making Sense of Behaviour inOrganizations
There Are Few Absolutes in OB
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
What is Organizational
Behaviour?
1. What is organizational behaviour?
2. What challenges do managers and employees facein the workplace of the 21st century?
3. How does knowing about organizationalbehaviour make work and life more
understandable?
Questions forConsideration
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Organizational
Behaviour . . . a field of study that investigates
how individuals, groups and structure
affect and are affected by behaviourwithin organizations, for the purpose of
applying such knowledge toward
improving an organizationseffectiveness.
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Why Do We Study OB?
To learn about yourself and how to deal withothers
You are part of an organization now, and willcontinue to be a part of various organizations
Organizations are increasingly expectingindividuals to be able to work in teams, at
least some of the time Some of you may want to be managers or
entrepreneurs
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
What is an
Organization? A consciously coordinated social
unit, composed of two or more
people, that functions on a
relatively continuous basis to
achieve a common goal or set of
goals.
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Exhibit 1-5Competing Values
FrameworkFlexibility
Control
In
ternalFocus
ExternalF
oc
us
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Task:
Best Job:
Worst Job:
Why?
Why?
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Flexibility
Control
Mentor Innovator
BrokerFacilitator
Monitor Producer
Coordinator DirectorInte
rn
al
Focus
Exter
nal
Focus
Roles and Skills in the New
Workplace
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
How Companies are
ChangingCool Companies
Believe casual days areprogressive
Believe titles are obsolete
Don't impose on employees'personal time
Allow staff to come and go asthey please
Offer all employees stockoptions
Let employees make decisions
that affect their work Offer assistance with childcare
Have minimal bureaucracy (redtape)
Old Companies
Think casual Fridays are pitiful
Charge employees for perks andincentives
Hold events on employee time Have flex time: but only
between 7:30 a.m. and 6:30 p.m.
Hide financial results from theiremployees
Encourage employee input --but rarely act on it
Employ rigid hierarchies (chainof command)
Stop at open door policies
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Exhibit 1-1 Challenges
Facing the Workplace
Workplace
Organizational Level
Productivity Developing effective employees Global competition Managing in the global village
Group Level
Working with others Workforce diversity
Individual Level
Job satisfaction Empowerment Behaving ethically
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Exhibit 1-4
The Layers of OBThe Organization
Negotiation
Conflict
Communication
Groups and teams
Power and politics
The Group
Emotions
Values and attitudes
Perception
Personality
Motivating self and others
The Individual
Change
Organizational culture
Decision making
Leadership
Groups and teams
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Exhibit 1-3
Toward an OB Discipline
Social psychology
Psychology
Behaviouralscience
Contribution Unit of analysis
Output
Anthropology
Sociology
Political science
Study ofOrganizational
Behaviour
Organizationsystem
LearningMotivationPerceptionTrainingLeadership effectivenessJob satisfactionIndividual decision makingPerformance appraisalAttitude measurementEmployee selection
Work designWork stress
Group dynamicsWork teamsCommunicationPowerConflictIntergroup behaviour
Formal organization theoryOrganizational technologyOrganizational changeOrganizational culture
ConflictIntraorganizational politicsPower
Organizational cultureOrganizational environment
Behavioural changeAttitude changeCommunicationGroup processesGroup decision making
Group
Comparative valuesComparative attitudesCross-cultural analysis
Individual
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
The Rigour of OB
OB:
looks at consistencies
is more than common sense
has few absolutes
takes a contingency approach
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Bottom Line: OB Is For
Everyone Organizational behaviour is not just for
managers.
OB applies equally well to all situations inwhich you interact with others: on thebasketball court, at the grocery store, inschool, or in church.
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Chapter 1, Stephen P. Robbins and Nancy Langton,Fundamentals of Organizational Behaviour, Second Canadian Edition.
Copyright 2004 Pearson Education Canada Inc.
Summary and
Implications OB:
is a field of study that investigates the impactthat individuals, groups, and structure have
on behaviour within an organization. focuses on improving productivity, reducing
absenteeism and turnover, and increasingemployee job satisfaction and organizational
commitment. uses systematic study to improve predictions
of behaviour.