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Transcript of 3/20/20071 IT Strategy and Leadership in Higher Education: Two Case Studies Case 1: Roberts Wesleyan...
3/20/2007 1
IT Strategy and Leadership in Higher Education: Two Case Studies
Case 1: Roberts Wesleyan College.Presented by Pradeep (Peter) Saxena, CIO Roberts Wesleyan College.
Copyright Peter Saxena, 2007. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given
that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
3/20/2007 2
RWC
What is RWC Type, Size, location, budget, history, endowment
Technology Program in 1997 Technology Plan in 2000
3/20/2007 3
IT Goals:
1. Facilitate Evolutionary Use: Help our Faculty, Staff and Students Discover and Evolve in the
appropriate use of Technology in the educational processes.
2. Support the resulting Growth: Know that evolutionary adoption of technology will result in significant
growth in Usage over time. Actively Plan to appropriately support technology, faculty, staff and students as they expand their horizons of Technology in the educational processes.
3. How: Provide a Stable Infrastructure Provide High Touch Support Provide Adequate Technology. Allow them to discover and evolve in the use of the Technology.
3/20/2007 5
All Elements of TechnologyAll Service Factors at a Glance
2000-01
2006-07
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Internet Web P
ages
F/S
H drive (M
B)
Student H
drives (MB
)
G D
rives (MB
)
Total storage (G
B)
Security threats, viruses/ year
Wireless A
res
Servers
Applications
Netw
ork connection (Mbps)
Vlans
Student D
orm com
puters %
Em
ail storage (GB
)
Off cam
pus classes
IP P
hones
Internet Connection (M
B)
Netw
ork Security C
ameras
Support hours / day
% of critical docum
ents on Netw
ork
F/S
computers
Sm
art Classroom
s
Lab computers
Student w
orker computers
Laptops
Cell phones
Palm
Pilots
Netw
ork Printers
Digital C
ameras
Business A
pplications
Academ
ic applications
Hours O
pen / week
Desktop S
W program
s
Faculty O
rientations/Training
Student orientations
Staff T
raining sessions
CM
S T
raining sessions
One-on-O
ne training sessions
Purchased B
usiness Applications(A
BT
etc.)
Custom
Reports on B
usiness Apps
Apps that connect A
BT
and other systems togther
Business A
pps developed by RW
C
Users supported for B
usiness Apps
3/20/2007 6
Computer Hardware and Software support
In 2000-01, we had 520 technology units to support. In 2005-06 we have 1271 units to support, an increase of 2.5 times.
Support Hours: In 2000-01, we were primarily an 8-5 operation, 5 days a week. Now we are increasingly being asked to go to 24/7 support, extended weekends and holidays support.
F/S/St Technology Changes
0 50 100 150 200 250 300 350 400 450
F/S computers
Smart Classrooms
Lab computers
Student worker computers
Laptops
Cell phones
Palm Pilots
Network Printers
Digital Cameras
Business Applications
Academic applications
Hours Open / week
Desktop SW programs
2006-07
2000-01
3/20/2007 7
Business Applications
We have seen a tremendous push towards computer dependant workflows, across the institution.
Many business applications are integrating with Academic components to enable Faculty and Students to access and process information online.
Business Applications
0 50 100 150 200 250
Purchased Business Applications(ABT etc.)
Custom Reports on Business Apps
Apps that connect ABT and other systems togther
Business Apps developed by RWC
Users supported for Business Apps
2006-07
2000-01
3/20/2007 8
NetworksNetwork Growth -1
0 50 100 150 200 250 300 350 400
Wireless Ares
Servers
Applications
Network connection (Mbps)
Vlans
Student Dorm computers %
Email storage (GB)
Off campus classes
IP Phones
Internet Connection (MB)
Network Security Cameras
Support hours / day
% of critical documents on Network
2005-06
2000-01
Network Growth -2
0 1000 2000 3000 4000 5000 6000 7000 8000
Internet Web Pages
F/S H drive (MB)
Student H drives (MB)
G Drives (MB)
Total storage (GB)
Security threats, viruses/ year
2005-06
2000-01
We have moved from a total campus wide storage of approximately 500 GB to a total campus wide storage of 7 terabytes, an increase of 14 times.
Each Faculty and Staff have 2GB Network Drives to store RWC related documents.
Each student has a 1Gb network drive.
This is big enough that an average student can store every paper and assignment in their 4 year stay at RWC on the Network drive.
3/20/2007 9
Growth in Academic Support
We provide comprehensive hand holding support for Microsoft Office and Academic Applications.
In 2000-01, we conducted approximately 45 training sessions for faculty, staff and students. In 2005-06, we are conducting an estimated 730 such sessions for faculty, staff and students, an increase of 16 times.
We also support all our Program students that come to classes at off campus locations or Online.
Training Support Sessions / year
0 50 100 150 200 250 300 350 400 450
Faculty Orientations/Training
Student orientations
Staff Training sessions
CMS Training sessions
One-on-One training sessions
2005-06
2000-01
3/20/2007 10
More on Academic Growth
2006-07: 100% Classrooms are Smart Classrooms 100% Faculty are teaching with Classroom
Technology 100% of Courses are on the CMS (Hybrid
Courses) 20% of Faculty are heavy CMS users. Discipline Specific Academic Applications have
increased 10 times since 2000.
3/20/2007 11
IT Investment:
The Total IT budget has hovered around $1.2 Million for the last 6 years.
IT Investment over time
0
200000
400000
600000
800000
1000000
1200000
1400000
2000-01 2001-02 2002-03 2003-04 2004-05 2005-06
Salary Dollars
Technology Dollars
Total Budget
3/20/2007 13
The Building Blocks for the Technology Plan
Students
Faculty +
Educational Support
Processes
Technology
Budget
Support Resources
Value Creation through Training
and Faculty Development
Governance
Hardware, Software & Networks
3/20/2007 14
Budget Process
IT Spending across the Institution
IT Spending across the Institution
Resources
Annual Contracts
Annual Technology Replacement Cycles
Projects
Planned growth
Protect and perpetually maintain current investment in technology. 80% to 90%
Invest in the future.10% to 20%
Budget Adjustments
Protect at all cost.
Adjust as needed.
Prioritize Investment based on current and future value
3/20/2007 15
Keys to Success:
Technology Plan that allowed to create Compounded Annual Growth
Predictability in the budgeting cycle for 95% of the IT Budget. This allowed us to plan for the current year and the future
years and execute on the plan without major roadblocks. Strict regeneration policies for all Technology. Strong Faculty Support focus. Strong Staff Support focus. High Touch Technology Staff. Squeeze the vendors through competitive pricing Continually invest in Academic Innovation @RWC.
3/20/2007 17
Plan to comprehensively address all major areas of Technology
Deployment Across all Divisions and
Departments. Maintain parity versus
preferential treatment.
Technology Network Infrastructure Deployed Hardware Academic Software Academic Hardware Administrative Software Internet Presence Intranet Potrals
IT Resources: Single CIO with a delegated
organization. Training and Faculty
Development Technical Support Help Desk Desktop Support Internet Support Application Support
Aim/Plan for Steady rise in all areas over time versus feeding some areas and starving others.
y
x
z
3/20/2007 18
What did we learn:
IT cannot be “managed from the Hip” at RWC. Road to success has to be defined, communicated, funded,
resourced, implemented, supported. All these areas need to be actively managed for success.
Plan and Use the Plan. Review the Plan annually and make minor corrections.
Stay on course to create a support infrastructure that is designed to Innovate with current and emerging technologies Sustain itself over time i.e. provide relevant technologies and support
to faculty and staff and students forever. This implies that the infrastructure will evolve itself as technology and
the needs of faculty and students change over time.
3/20/2007 19
What did we learn:
Plan to stay “slightly” behind the “cutting edge” of the Technology Curve. Take advantage of technologies after they become
stable and their viability to Higher Education has already been established by other institutions.
These technologies are more affordable at this point, we can learn from their use at other institutions and faculty support is manageable.
Plan and support continued innovation From the budget and support perspective Faculty Staff
3/20/2007 21
A [Changing] Developing Paradigm
2007: IT is the “medium” through which Education is being delivered to the Students.
Every institution is impacted, regardless of size or budget.
3/20/2007 22
As we look towards the future..
If we go beyond the “hype”, Academically:
The change is real but the change is not overnight. We (IT) cannot make the Faculty members change their
ways to adopt newer ways of teaching. However, we can make it easier for them to make the
change and adopt newer ways of academic delivery. If we successfully do this, we will never fall too far behind
the technology curve.
3/20/2007 23
As we look towards the future..
If we go beyond the “hype”, Technologically:
Demands of the IT Academic Delivery infrastructure are complex and will continue to get more complex.
Current Higher Education IT needs demand effective IT Leadership and planning structures.
They are essential to managing the IT delivery platform and ensuring success.
“Consequences of error” – severe!