30 Ways to Thank Your Customers
Transcript of 30 Ways to Thank Your Customers
send a handwritten note
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the power of a handwritten “thank you” is rarely appreciated
“it speaks to the soul”Carolyn Henderson, Steve Henderson Fine Art
Ways to thank your customers...
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share insider knowledge
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share insider tips and contacts to build long-term relationships
“it’s about adding value”Ryan Shank, Phonewagon
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this shows that you’re thinking about them and interested incontinuing a relationship
send them weekly snacks
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“regular tasty moments...”Kate, GrubMarket
this this
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give a birthday gift
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if you have the customer’s birthday on fi le, why not compile a gender-specifi c basket with coupons and gift cards
“know their birthday? use it”Robin, The Thank Tank
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promote them on your site
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a picture, bio or case study is a simple way to say thanks
“we take their pictures..”Janet Huey, Pet Stuff Resale
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promote them on your site
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a picture, bio or case study is a simple way to say thanks
“we take their pictures..”Janet Huey, Pet Stuff Resale
Ways to thank your customers...
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“wow” one customer
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““surprise one highly engaged customer with a free productjust to watch their reacition
“the word spreads quickly”Jessica, Killough’s Kustoms
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customer appreciation day
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host a customer appreciation event / dinner and runa contest for the attendees
host a host a
“use personalization”John and Annette Greco Realtors
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invite them to your work
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let them speak about a topic at your workplace or offi ce - or show them what’s behind-the-scenes
“understand what they do”James Nelson, consultant
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give to a cause in their name
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support a cause dear to them - whether it’s a food bank ora charity contribution of their choice
“it’s about paying it forward”Nancy, Baywolf Dalyon
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send them cookies
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surprise them with treats for the whole offi ce to go with theirmorning coffee
“it’s cheap and so worth it”Megan and Amber, Visual Country
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write a blog post, interview them or review their product
portray them in your blog
“share the knowledge”Rachel Go, Hubstaff
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a surprise with the productsurprise them with a creative gesture with your product
“it’s a hit every time”Solomadrid, MMA Somnia
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collect & implement ideas
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plan a roadmap with your customers and let them know when you’ve implemented their vision
“let their voice be heard”Vitaliy Verbenko, Helprace
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celebrate their milestone
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is your customer celebrating a major milestone? birth of a child? wedding? graduation? surprise them with a kind gift
“she referred all her friends”Lynel, Brown Safe Mfg.
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a gift for a loved one
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give them an item to make someone dear to them happy(a pet, gift for their child, etc)
“they know that we care”Bryan, GreenPal
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reach out during a holiday
give them something to remember the festivities by - a jar of artisan honey, cheese, wine or chocolates
“what does it mean to them?”Samantha, IVIVIIV Cosmetics
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a fun, signed token
give a personalized, everyday product which marks a specifi c moment or tradition
“give them a ball!”Michele, SENDaBALL
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a regular, monthly draw
assign a budget to run a regular draw for customers,announce winners on social media and give away prizes
“it gives added business...”Jim, AEGIS FinServ Corp
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help in a diff icult situation
was your customer a victim of an unfortuate situation? think outside the box and consider helping them out
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“they were very appreciative”Adam Hyers, Hyers & Associates Insurances Services
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help them help someone
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suriprise a loved one with an unexpected service or a gift...
“it’s about delighting”Christine, All Set
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use connections to surprise
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“we arranged an autograph”Randy, iPartnerMedia
do you know powerful people that can make things happen?get them to surprise your customers
do yodo yo
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pay their medical bills
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help them pay their medical bills or stay on top of the most important aspect of their lives - their health!
“i paid for her surgery”Jesse, Zeuss Legal Funding
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combine gift + marketing
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help a client, donate to a cause in one step...
“we got great feedback”Kenneth, Kunkle Law
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mail a “forgotten discount”
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did a customer forget to use a coupon or mail in rebate?surprise them with a refund or check for the discount
“they were thrilled!”Haralee, Haralee.com
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help their kids out
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Help out their kids in an event with coaching or volunteering
“it’s part of a client relationship”Debra Benton, executive coach
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give them an advantage with personalized offi ce supplies,that they can use every single day
craft ed off ice supplies
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“it may stick around on a desk”William, IdeaRocket
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encourage a family activity
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encourage spending quality time: give seeds to plant,crafts to make or something similar
“easy to pop in the mail”Robin Leon, Au Pair America
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create a VIP program
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offer a way for customers to “graduate” to a VIP program with added perks (a signed product, for example)
“clients will remember the gesture”Jimmy, Pixelicious.ca
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a surprise with a purchase
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Offer a choice of gifts, depending on customer’s taste.
“so every client feels special”Anne, AnnaBelle Events
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give away free samples
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people like free stuff, so why not give them someand stay on their mind for longer!
“low cost of potentially upselling”Brian, Colorscience
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