3 or more Lack of customer information 2–3 months The K3...
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The K3 Case Files Biggest challenge faced in delivering great customer service? Survey said: Managing customer expectations Biggest delivery challenge Average number of interactions needed in order to resolve a typical customer service issue? Survey said: 3 or more Interactions to resolve issues Major obstacle that prevents first-time resolution? Survey said: Lack of customer information Major resolution obstacle Time it takes to train a customer service agent? Survey said: 2–3 months Agent training time Most popular communication channel used by your customers? Survey said: Email Customer communication channels Free Investigation Close your case file with a customer service solution from K3 and Microsoft. Get in touch for a free investigation. 0800 0832 382 www.k3crm.com/contact/ + K3 Case Files ebook launch: February 2017 Thank you for participating in K3’s ‘BIG CUSTOMER SERVICE SURVEY’. Based on the final results, we have produced this infographic to share with you some of our findings.
Transcript of 3 or more Lack of customer information 2–3 months The K3...
The K3 Case Files
The K3 Case Files
Biggest challenge faced in delivering great customer service?
Survey said: Managing customer expectations
Biggest delivery challenge
Average number of interactions needed in order to resolve a typical customer service issue?Survey said: 3 or more
Interactions to resolve issues
Major obstacle that prevents first-time resolution?Survey said: Lack of customer information
Major resolution obstacle
Time it takes to train a customer service agent?Survey said: 2–3 months
Agent training time
Most popular communication channel used by your customers?Survey said: Email
Customer communication channels
Free InvestigationClose your case file with a customer service
solution from K3 and Microsoft.
Get in touch for a free investigation.
0800 0832 382 www.k3crm.com/contact/
+
K3 Case Files ebook
launch: February 2017
Thank you for participating in K3’s ‘BIG CUSTOMER SERVICE SURVEY’. Based on the
final results, we have produced this infographic to share with you some of our findings.
