3 Measuring The Unmeasurable Without Script
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Transcript of 3 Measuring The Unmeasurable Without Script
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Measuring The Unmeasurable
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The Qualitative/Quantitative Conundrum
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THE CHALLENGE
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Lovemarks The future beyond brands
Love and Respect Loyalty beyond reason Owned by the consumer
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THE CHALLENGE
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Commodification Differentiation Competition Consumer Indifference
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WHY LOVEMARKS?
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Products to trademarks Trademarks to brands Brands to Lovemarks
WHY LOVEMARKS?
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The Emotional Brain
WHY LOVEMARKS?
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“The essential difference between emotion and reason is that emotion leads to action while reason leads to conclusions.”
Donald Calne, Neurologist
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WHY LOVEMARKS?
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People feel about brands the way they feel about people
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LOVEMARKS
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Genuine emotional connections with consumers
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LOVEMARKS
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Respect and Love
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LOVEMARKS
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LOVEMARKS
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Respect
Trust Performance Reputation
LOVEMARKS
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Beyond Respect
Mystery Sensuality Intimacy
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LOVEMARKS
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Mystery
Great stories Past, present and future Taps into dreams Myths and icons Inspiration
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LOVEMARKS
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Sensuality
Sound Sight Smell Touch Taste
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LOVEMARKS
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Intimacy
Commitment Empathy Passion
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LOVEMARKS
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Valid Emotional Metrics
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LOVEMARK RESEARCH
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Unique and proprietary
In-depth sensitivity with quantitative rigour
Based upon extensive research over last 18 months
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LOVEMARKING
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Rational
Emotional
Social
Cultural
LOVEMARKING
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Quantitative
Usage in the category Demographics Brand awareness Frequency of use Future buying intentions
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METHODOLOGY
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Qualitative
Image and word associations
Projective techniques - collages, guided dreams, story-telling, archetypes
Image and word data banks
Cultural responsiveness
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METHODOLOGY
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Typical sample size: 300 interviews
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METHODOLOGY
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Computer Interface
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METHODOLOGY
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Lovemarks Research Validation
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INTERNATIONALVALIDATION
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LifeHoney Bunch of Oats
Cheerios
Wheaties
Special KTotal
2.5
2.7
2.9
3.1
3.3
3.5
3.7
3.9
4.1
4.3
4.5
2.4 2.9 3.4 3.9 4.4
Love
Resp
ect
Cereals
INTERNATIONALVALIDATION
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Cars
Love
Resp
ect
NissanChevrolet
Toyota
Volkswagen
Honda
Hyundai2.4
2.6
2.8
3
3.2
3.4
3.6
3.8
4
4.2
1.8 2.3 2.8 3.3 3.8 4.3
INTERNATIONALVALIDATION
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New Yorker Subscribers
Love
Resp
ect
1.5
2
2.5
3
3.5
4
4.5
5
1.5 2.5 3.5 4.5
INTERNATIONALVALIDATION
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Love
Mystery Sensuality Intimacy
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INTERNATIONALVALIDATION
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Respect
Trust Reputation Performance
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INTERNATIONALVALIDATION
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Consumers are far more likely to purchase their Lovemark in the future
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Cereals -
Future Intentions
Respect
Brands p=0.53
Lovemarks
p=0.88
Products p=0.26
Fads
p=0.66
Love
Cars - Future Intentions
Respect Brands p=0.39
Lovemarks
p=0.72
Products
p=0.17
Fads
p=0.66
Love
INTERNATIONALVALIDATION
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Consumers use their Lovemarks more often (days per year)
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Brands26
Lovemarks119
Products5
Fads41
INTERNATIONALVALIDATION
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Volume increases in each quadrant - cereals
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Respect
Brands
Increases future purchasing intent
by 66%
Multiplies usage frequency c.5 times
Lovemarks
Products
Increases future purchasing intent by 238%
Multiplies usage frequency c.23 times
Fads
Increases future purchasing by 33%
Multiplies usage frequency c.3 times
Love
INTERNATIONALVALIDATION
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Volume increases in each quadrant - cars
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INTERNATIONALVALIDATION
Respect
Brands Nearly doubles buying intent
Lovemarks
Products Multiplies buying intent fourfold
Fads Increases buying
intent by a tenth
Love
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The New Yorker Project
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CASE STUDY
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The New Yorker’s Emotional Halo
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CASE STUDY
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In-depth Lovemarks Study
Benchmark against 3-4 competitors Value of being a Lovemark Lovemarker diagnostic Segmentation insights Integrated qualitative/quantitative Vivid insights Practical conclusions
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THE OFFER
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Timing
2 weeks – questionnaire 2 weeks – fieldwork 3 weeks – analysis
5-7 weeks, actionable results
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THE OFFER
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$US40,000 or £24,000 for Lovemarking Study of 300 sample
Travel costs not included
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THE OFFER
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Versatile
Emotivation Idea Testing
Designed to nurture breakthrough ideas
Heartbeat Relationship Monitoring
An emotion based brand tracking system
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LOVEMARK RESEARCH
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Lovemark Hothousing
Three day workshop Senior level clients Agency teams
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NEXT PHASE OPTION
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Explores Lovemark potential Develops high quality ideas
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LOVEMARK HOTHOUSING
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Emotional and intuitive Experiential and interactive
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LOVEMARK HOTHOUSING
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Cost $US60,000 or £34,000
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LOVEMARK HOTHOUSING
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