What Do You Know

About Your

Documentum

System?

Do You Know….

2

•Your processor load, memory usage & disk space?

•Your overall server health?

Do You Know….

3

•If your Documentum system is available?

•How many users are on it?

•What transactions are they executing?

•If your system is operating at peak performance?

•How long it takes to check out a document?

•If you are meeting your SLAs?

Do You Know….

4

Without Deep Documentum Insight...

5

Firefighting & lengthy troubleshooting becomes the norm

Users become disenchanted due to missed SLA’s & productivity suffers

App support is stuck in reactive mode & planning is difficult

Preventing Downtime a Top Concern

* “Content Management Environment” Survey, Reveille Software at EMC World 2014

6

Improving/reporting

service levels

Performance tuning

Preventing

downtime

Increasing end-user

experience visibility

Regulatory/audit

compliance

Reducing support

tickets/Ops costs

Protecting docs

against theft/

unauthorized use

In a Reveille survey of Documentum users at EMC World 2014, preventing

downtime was cited as a top concern

3 Metrics to Prevent Downtime Deep application insight

Critical Metrics to Monitor

Ensure Documentum Availability

3 Response

Times

1 Server Health

2 System Usage

8

Peak Documentum Availability

Server Health Metrics

• Repository space available

• CPU Usage

• Memory Consumption

9

Managing underlying server metrics ensures a solid

physical/virtual foundation for your Documentum environment

1 Server Health Metrics

10

System Usage Metrics

Understand all end user activity & system processing,

such as:

• Content Server Active/Total Sessions

• Content Server App Activity Count

• ACS Requests

• BAM Job Counts

• BOCS Request Counts

• CTS Queued & Total Task Counts

• xPLORE Pending & Processing Counts

• JVM Session Counts

11

2 System Usage Metrics

12

Response Time Metrics

• End User Response Times for your key client

apps such as D2, xCP, WebTop, Mobile

• API Performance

• Database Query Response Times

• Repository Transaction Performance

• Document Transformation Times

13

Understand expected response times for both user

transactions & common processes

3 Response Time Metrics

14

Thank You

Take a Product Tour:

http://reveillesoftware.com/product-tour/

15

user/ReveilleSoftware

@ReveilleSoftwre

company/Reveille-Software

/ReveilleSoftware