Kelvin l. Smith 3906 Palm St. Houston,TX 77004 713 517 7056KLS1959@Yahoo.com https://www.linkedin.com/pub/kelvin_smith/5b/152/654

Summary

13 + years experience in IT support combined with one year of experience as a Business Analyst. Supervisory and customer service specialist with Help Desk, trouble tickets and project report management. Troubleshoots highly technical issues with ease and patience. Looking to bring a passion for creative solutions to a vibrant technical support team.

Skills

Field technician - Installation tech - Customer service expertPeopleSoft - EMR - Remedy - ImageNowKnowledgeable of PCs and Mac systems - Skilled at multitasking

Experience

First Century Properties Houston,TXProject Coordinator 09/15 to 01/16

Inspected completion of repairs in a timely manner on investment properties.Provided solutions to repair and/or replacement issues, seek to minimize cost of materials.Communicated daily with contractors on the status of job progress.Prepared and negotiated contracts on behalf of the company.Demonstrated professionalism and courtesy with customers at all times.

JSA Health Houston, TXInformation Technology Support Specialist 04/15 to 08/15

Assisted in physician connectivity issue using TeleMedicine,video conference equipment and installation, computer maintenance, and EMR reporting.Resolved impromptu connectivity issues with clients as needed. Completed and solved trouble tickets immediately.Maintained help desk functions to complete tasks related to all information technology devices.Followed up with clients to ensure optimal customer satisfaction.

Aramark Houston,TXConcessions Supervisor 02/15 to 09/15

Prepared for opening and closing the concession stand according to expectations of the management team.Oversaw the setting up and breaking down of eleven work stations.Supervised the cashiers on duty and ensured that they were properly trained for cash handling and preparing deposits.Resolved all customer issues in a clear,courteous, and straightforward manner.

Houston Community College Houston, TXContract / Business Analyst 07/13 to 09/14

Processed PeopleSoft finance security request forms to add/update and delete access.Customized the provisioning of thirty to forty ImageNow devices per department which

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included installing, configuring and troubleshooting scanner software / hardware issues.Monitored ticketing systems to manage and process actions taken at Helpdesk.Followed up with clients to ensure optimal customer satisfaction.

Education

Prairie View A&M Prairie View, TXBachelor of Science - Industrial Technology - Electronics

Houston Community College Houston, TXAssociate of Science - Audio & Recording Technology