2nd Quarter 2019

TABLE OF CONTENTS Second Quarter 2019

PUBLIC SAFETY

FIRE-MEDICAL 2 POLICE 6

CITY DEPARTMENTS

CITY CLERK’S 9 CITY COURT 13 COMMUNICATIONS 15 COMMUNITY DEVELOPMENT 17 COMMUNITY AND RECREATION SERVICES 22 ECONOMIC DEVELOPMENT 25 FINANCE 28 HUMAN RESOURCES 31 HUMAN SERVICE & COMMUNITY VITALITY 35 INFORMATION TECHNOLOGY 39 PUBLIC WORKS 47 SPORTS AND TOURISM 49 WATER RESOURCE MANAGEMENT DEPARTMENT 54

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2 nd Quarter FY19 ACHIEVEMENTS

● FF Penner & FF Franzmeier became Cer�fied Emergency Paramedics on 9/10/18 ● Captain Renee Hamblin re�red on 10/1/18 with more than 20 years of service ● Firefighter recruit Nando Garcia was hired on 10/8/18 ● The SFMD staffed the Annual COS Fiesta Grande event on 10/13/18 ● The SFMD hosted a CPSE Quality Improvement thru Accredita�on 3-day workshop ● Firefighter Recruit Allie Green graduated the Fire Academy on 10/27/18 ● Hosted GAIN night with SPD on 10/27/18 ● EMT Petrucci became a Cer�fied Emergency Paramedic on 10/29/18 ● SFMD vs SPD Annual So�ball game was held on 11/12/18 ● FF Kruzel & FF Martell completed Hazardous Materials Technician training on 11/28/18 ● The SFMD staffed the Annual COS Surprise Party on 11/30/18 & 12/1/18 ● 8 Civilian EMS members were hired during December of 2018 ● SFMD’s 4th ambulance M301 was placed in service on 12/17/18 ● One Step Beyond (OSB) program had 921 hours of volunteer service in 2nd Quarter FY19

PERFORMANCE MEASURES

Baseline Performance / 1st Unit / Code 3 / Inside the COS

Area Type

Incident Category

Number of Incidents

Call Processing Time 90th % (Call received to Dispatch)

1st Unit Turnout Time 90th % (Dispatch to En Route)

1st Unit Travel Time 90th % (En Route to Arrival)

1st Unit Total Response Time 90th % (Call received to arrival)

Urban FIRE 34 1:27 1:04 6:52 9:11

Rural FIRE 3 1:29 1:20 9:42 12:25

Urban EMS 2,301 1:18 1:19 6:59 8:52

Rural EMS 66 1:49 1:29 9:19 11:16

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Incident Data 2nd Quarter FY19

(October - December 2018)

October - December

2018

October - December

2017

% Change

EMS Calls 3,173 3,357 (5%)

Fire Calls 41 71 (42%)

SFMD EMS Transports 1,559 1,027 52%

Service Calls 289 323 (11%)

False Alarm Calls 229 291 (21%)

Other Call Types 538 469 15%

Quarterly Total 4,270 4,511 (5%)

* Increased transports due to the addition of SFMD Ambulances each year*


Fire Data 2nd Quarter FY19

(October - December 2018)

October - December

2018

October - December

2017

% Change

Fire Calls Total 41 71 (42%)

Fire Calls within the COS 37 55 (33%)

Number of Fires with damage to Property

27 28 0%

Total Value $4,300,450 $4,354,450 N/A

Total amount Saved $4,040,648 $4,125,049 N/A

Total Percent Saved 93.9% 94.7% N/A

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BUDGET

● The Over�me budget is 59% spent, 54% of the way into FY19 (This calcula�on does not

include any internal JE’s for this quarter such as Wildland or TEMS) ● Ambulance Project M301,M302, M303 & M305

○ Received $5,330,322.76 in revenue as of 1/8/19 ○ Invoiced $11,322,279.13 since program start date (11/2/15)

PROGRAMS

● Training Division ○ All crews a�ended 4th quarter Westside Training LAFB F-16 / F-35 Training ○ 2 members became blue card cer�fied instructors ○ Captain Preest a�ended PPE Course NFPA 1851 ○ 2 members a�ended Haz Mat Live Fire Training at TEEX in Texas ○ All crews completed SW Gas Public Liaison training ○ All crews completed a func�onal movement screening ○ All crews completed the didac�c por�on of Annual Drivers Training

● Logis�cs Division ○ Took delivery of ambulance #4 (M301) ○ Took delivery of a replacement fire pumper (E301) ○ 58 sets of new Firefigh�ng PPE (Fire Turnouts) has been ordered ○ Both the architect & contractor have been selected for the construc�on of FS304

● Community Services Division ○ Hosted 3 Car seat clinics ○ Open House at FS301 & FS307 with approximately 800 resident contacts ○ 11 Lockbox installa�ons & 15 lockbox service calls ○ 10 Apparatus Display requests with approximately 600 resident contacts ○ 11 Fire Sta�on tours with approximately 500 resident contacts ○ Home Depot Fire Safety event in October with over 200 resident contacts ○ Total volunteer hours for 2nd quarter FY19 was 1,553 hours from 48 volunteers

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● Personnel Division ○ Hired 1 Firefighter recruit, Mr. Nando Garcia. He is scheduled to graduate from

the Fire Academy on 1/25/19 ○ Added 6 new Crisis Response (CR) Volunteers

● Medical Services Division ○ M301 has transported to the hospital 55 �mes during 2nd quarter FY19 ○ M301 has transported to the hospital 55 �mes during all of FY19 ○ M302 has transported to the hospital 494 �mes during 2nd quarter FY19 ○ M302 has transported to the hospital 988 �mes during all of FY19 ○ M303 has transported to the hospital 463 �mes during 2nd quarter FY19 ○ M303 has transported to the hospital 888 �mes during all of FY19 ○ M305 has transported to the hospital 542 �mes during 2nd quarter FY19 ○ M305 has transported to the hospital 1,070 �mes during all of FY19 ○ 168 Treat & Refer Incidents ○ 8 Alterna�ve Des�na�on transports via CM301

● Fire Preven�on Division ○ A total of 439 inspec�ons were completed during the 2nd quarter FY19 ○ A total of 983 inspec�ons were completed during all of FY19.

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2nd Quarter FY19

ACHIEVEMENTS

AOT Active Shooter Response Training (Oct) o Training officers receive the City Manager’s Excellence Award for providing

valuable information to employees

Officer Rick Malone receives award at Sun City Elks Law and Order Night (Oct)

Hosted Arizona GAIN Night Event (Oct) o Approximately 5,000 citizens attended event o Collected and donated food to the Salvation Army

Domestic Violence Awareness Month (Oct) o DV Warrant Round Up – 10 arrested o VAU partnered with MCAO for outreach program at Ottawa

University

Officer Mulligan wins MADD Award (Oct)

Special Olympics Fundraisers (Oct) o Macayo’s Tip-A-Cop event raises $896 o Fry’s Fuel of Dreams event raises $914

Police/Fire Charity Softball Game (Nov) o $3,000 raised - $1,000 presented to 100 Club of

Arizona, The Marine Corps League (White Tanks Mountain Detachment), and Special Olympics of Arizona

Detective Thurman receives LE Officer of the Year Award from Arizona Retailers Association (Nov)

o For work on cases that resulted in sentencing of boosters that caused over $60,000 in losses to retailers

Citizen’s Patrol donated 29,106 hours of service in 2018 (Dec) o Estimated cost savings of $719,000

Annual Holiday Toy Drive (Dec) o Delivered gifts to 200 children from 66 families o Partnered with St. Mary’s Food Bank and delivered full

holiday meals to 10 families


Response Times: Priority 1 average response 05:18 (243 calls), not within our goal of responding

to Priority 1 calls in under 5 minutes – continuing to monitor and strategically plan in order to

meet our goals

Customer Satisfaction: Monthly surveys – 93 citizens polled for the quarter, overall excellent

service rating - PD has also continued to receive an outpouring of support and appreciation from

the Community in the form of food, emails, treats, cards, social media posts and visitors

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Crime Stats:

BUDGET

FY2019 Overall Budget 50% used through 50% of the fiscal year

o FY2019 Personnel 50% used through 50% of the fiscal year

o FY2019 Overtime 77% used through 50% of the fiscal year

o FY2019 Supplies & Services 44% used through 50% of the fiscal year

Grant Awards

o Bulletproof Vest Partnership - $7,100

o GOHS Grants – awarded seven grants totaling $120,500 for the

following

West Valley DUI Task Force for Impaired Driving Enforcement -

$20,000

Know Your Limit, the DUI education campaign - $7,500

Speed and distracted driving enforcement - $39,000

Bicycle and pedestrian safety education and equipment - $9,000

Motorcycle safety enforcement and education - $20,000

Occupant protection education and enforcement - $9,000

Occupant protection equipment - $16,000

Crime Stats FY18 2nd

Quarter

FY19 2nd

Quarter % Change

Total Part 1 Crimes 628 587 -7%

Violent Crimes 35 26 -26%

Property Crimes 593 561 -5%

Calls for Service 10,602 10,853 2%

Part 1 Crimes Clearance Rate 24% 22% -2%

Happy Trails residents stop by on

December 24th to show their

appreciation for all SPD does for

the community

A local chapter of the Philanthropic

Educational Organization presents

gift card donations to Victim

Assistance Unit

Miss Emily’s Preschool visits the

station to say Thank You and brings

a truck load of new toys to donate

to the PD Holiday Toy Drive

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PROGRAMS

Ongoing Traffic Enforcement

o Chief Young spoke at the Governor’s Office of Highway Safety 2018

Statewide Holiday DUI Enforcement kickoff

downtown at the State Capitol

o Hands Free Driving Ordinance first quarter

enforcement data

Ongoing Community Engagement

o Quarterly Faith Based Leadership Meetings

o Community Engagement Events (87)

Home Evaluations (2)

Bike Rodeo Event (1)

Coffee with a Cop (3)

HOA Meetings (3)

Block Parties (3)

Other Outreach Events (20)

Homeless Outreach (28)

Sun City Grand Town Hall Meeting (3)

Explorer Meetings (9+Banquet)

School Safety Presentations (12)

Walk Like MADD fundraising event (1)

Fiesta Grande Event (1)

Salvation Army Bell Ringing (2)

Community Safety Presentations (13)

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2nd Quarter FY19

ACHIEVEMENTS

NEW AGENDA MANAGER PROGRAM: This task is complete – CIVICCLERK is fully functional now, and all staff has been trained to enter items into the system.

GENERAL ELECTION: AUGUST & NOVEMBER 2018 – Now completed.

NEW COUNCIL/RE‐ELECTED COUNCIL: A Ceremonial oath and swearing‐in took place on January 3, 2019, for all elected in the 2018 election cycle. After the meeting, a reception was held in the Mayor’s Atrium.

Boards/Commissions Application and Interview Process – Ongoing and as needed

o Prepared Selection Committee Agendas and minutes o Collect, process applications for all boards/commissions o Set up interviews/coordinate scheduling for committee members and staff o Finalized the web‐based Attendance Program through Information Technology. All staff

liaisons have been trained on how to use this program. Notary Services ‐ All staff members in the Clerk’s Office are certified notary public. Passport Services – All staff in the Clerk’s Office are Certified Passport Acceptance Agents.

Passport Recertification: All Clerk staff has completed their annual recertification. This is a mandatory certification required by the U.S. Department of State.

AMCA Mentorship Program – I am currently mentoring 3 City/Town Clerks in the West Valley (Town of Wickenburg, Town Clerk & Deputy Town Clerk for Youngtown and from Northern Arizona, the Clerk from Williams, AZ.) as well as Associate Member, Christy Estavillo, City Clerk’s Office) through the Arizona Municipal Clerk’s Association. Effective August 1st, I am the new Chair for the Arizona Municipal Clerks Association ‐ Mentoring Committee 2019/2020. Assisted the City of Avondale with their interview process for a new City Clerk. Deputy City Clerk Years of Service – We celebrated Linda’s 25 years of service with the City in November 2018.

City Clerk

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PERFORMANCE MEASURES – PASSPORTS 2018/2019:

Passports Processed/City Fees Collected & Renewal Totals

Total passports for 2nd Quarter 19 (October, November, December 2018) = 874 processed and collecting City Fee per application.

City Revenue for 2nd Quarter 19 =$ 30.590. Collected in City Fees.

TOTAL CITY REVENUE FOR 2018: $197,955.

RENEWALS (No City Fee Collected mandated by Federal Regulations) from January/February/March 2018: 343

City Clerk

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PERFORMANCE MEASURES, CONTINUED:

Records Requests Processed o 1st Quarter 258 o 2nd Quarter 220

Notice of Claims/Litigation Filings through Clerk’s Office

o 1st Quarter 15 o 2nd Quarter 8

Agenda Postings

o 1st Quarter 38 o 2nd Quarter 31

Liquor License Postings

o 1st Quarter: 3 o 2nd Quarter 2

Boards/Commission Interview/Appointment Process

o 1st Quarter: 2 o 2nd Quarter 1

BUDGET

City Clerk

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PROGRAMS

VOTER REGISTRATION – Events are coming up Spring 2019. Voter Outreach Program/Registration – Continuation/Ongoing Passport Program (Training, supplies, etc.) – Ongoing Records Requests – Ongoing Notary Services – Ongoing Surprise History ‐ Ongoing Records Management/Destruction – Ongoing Invoicing through MUNIS started on March 15, 2018 – Ongoing NEW – Implemented CIVICCLERK Agenda Manager Program/Software. NEW – Finalizing set‐up for My Surprise app for Records Requests, currently in progress.

Created by Sherry Ann Aguilar, City Clerk – February 5, 2019

City Clerk

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City Court

2nd Quarter FY19

ACHIEVEMENTS

• Tax Intercept Program

o The Court collected a total of $1379 of open receivables through the Tax Interception

Program from October 1, 2018 through December 31, 2018.

• Fines and Restitution Enforcement Collection Program

o The Court collected a total of $60,486 of open receivables through the Fines and

Restitution Enforcement Collection Program from October 1, 2018 through December 31,

2018.


• Court Operations

• Customer Service

Adjudicated Charges

1st QTR 2nd QTR 3rd QTR 4th QTR

3988 2453

New Charges Filed


4124 2715

Protective Order Petitions


66 77

Court Matters Requiring Interpreter


44 54

Total Number of Court Visitors


9680 9688

Inbound Phone Calls


6868 6540

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City Court

BUDGET

PROGRAMS

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

General Fund Rev State/CountySurcharges

General OpSupply/Services

Expenditures

Special RevenueFunds - Revenue

Special RevenueFunds - Expenditures

REVENUES AND EXPENDITURES

1st Qtr 2nd Qtr

TRAINING & STAFF DEVELOPMENT TRAINING & STAFF DEVELOPMENT CONT.

■ On October 18, 2018, Judge Catherine A. Gaudreau attended an event hosted by the Scottsdale City Court entitled, “Awareness Creates Change: The Court’s Role in Ending Domestic Violence,” at which speakers addressed issues including defendant treatment and accountability, victim services, the effect of domestic violence on children, and safety in the age of technology. ■ October 24-25, 2018, Presiding Judge Louis Frank Dominguez and Court Administrator Maria Culver attended the 2018 Court Leadership Conference. Attended by invitation only, this conference brings leaders of the Arizona court system together to discuss upcoming initiatives, challenges facing local courts, and to continue to move Arizona courts forward.

■ On November 20, 2018, Mari Lugo was elected Chair of the City of Surprise Accident Prevention Committee (APC) for a two-year term to commence January of 2019. ■ On December 6-7, 2018, Judge Louis Frank Dominguez and Judge Catherine A. Gaudreau attended the 2018 GOHS Judicial Traffic Conference. Judge Louis Frank Dominguez served as Co-Chair of the conference and was also faculty for the conference session titled, “Jury Trials: Voir Dire and Trial Preparation.”

COMMUNITY OUTREACH

■ Teen Court is held on the third Tuesday of the month from 2:45 p.m. – 5:00 p.m. in the Jury Assembly Room at the Surprise City Court. 14

Communications

2nd Quarter FY19

ACHEIVEMENTS

Launched My Surprise App to enhance resident engagement *City Manager Goal Created messaging for Mayor resignation / appointment (updated web and social pages) Created messaging for City Manager resignation / appointment (updated web pages) Promoted November Election results and D5 appointment process Promoted and messaged outreach for Transit Feasibility Study, Utility Rate Study,

Development Impact Fees and Land Development / Design Standards Update Promoted Best of the West First Place Innovation Award‐ AZ TechCelerator’s Global

Concierge Program Promoting task force efforts to honor Brian Mancini; design plaques Finalizing first draft of custom ExploreSurprise.com website; produced Find Your

Surprise tourism PSA; *City Manager Goal Begin second draft for HR Recruitment video *City Manager Goal Created new Spring Training PSAs Took new director headshots and D6 Council‐elect (for Winter Progress; D6 web

updates for Jan) Wrote and produced Victims Advocate video Weekly updates as Bullard Avenue Improvement Project finalizes Messaged and promoted RideChoice programming changes Photographed and video support for Toll Bros; Ottawa and SeaCa groundbreakings

(promoted Facilities Use Agreement with OUAZ) Promoted creation and recruitment for Veterans, Disability & Human Services

Commission (created webpage; working on TV meeting graphics) Complete staff training opportunities: ICMA Annual Conference; Adobemax; County

Web EOC; Local Government Hispanic Network Conference & A/V training

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Communications


Web stats (Oct – Dec)

o Total Sessions: 326,193 (2Q FY18 319,172)

o Total Page Views: 814,928 (2Q FY18 739,583)

Issued 97 news releases (non PD) Added 177 Likes on Facebook (total = 6,852) / Added 100 City Twitter followers (total = 5,211) Facebook Live & playback views: 17,471 (1QFY19 17,367) Youtube Live & playback views: 5,937 (1QFY19 7,278)

BUDGET

Overall budget: $1,154,000 million 2Q spending = $567,225 actual (49% of total budget)

Broadcast Center Asset Replacement Budget ‐ $50,000 2Q spending = $10,000 (20% of total budget) Projects to be

completed 3Q/4Q

PROGRAMS

Designed and mailed Fall Progress Magazine; begin Winter issue design Submitted FY20 Communications Budget for review Completed department mid‐year reviews Produced 6 SPTVs, including Year in Review Special Promoted, photographed and video for Veterans Day, Surprise Party, College Readiness

Summit, GAIN Night, Zombie Compound, quarterly EAC event; Designed materials and drafted script for MLK 2019 event Broadcast Council, P&Z & DAC meetings Weekly, monthly & quarterly edits for Council newsletters

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2nd Quarter FY18‐19

ACHIEVEMENTS

2nd Quarter

The following noteworthy permits are under review by the City: Radiant Church; Calvary Chapel; Abrazo Micro Hospital; Texas Rangers Village Housing; Word of Life Lutheran Church; EOS Fitness; Janus International; Festival Dental; Bonfire Craft Kitchen and Tap House; Bluestarr Grappling; Sans Club; Red Wing Shoes; Breez Dental; Taco Loco; Bosa Donuts; Big Buddha Restaurant; Dance XPO LLC; Mucho Burrito; AMC Surprise Pointe; Silex Power Coating; Sprouts Farmers Market; Ugly Tuna Sushi; WAL‐MART; Seattle Tacoma Box Company; Bank of America

The following noteworthy permits were issued: Christ Church of the Valley; Sun Health Colonnade; HAPPY Trails Resort Pickleball Club; APS; Ottawa University Student Union; Seattle Tacoma Box Company; Christopher Todd at Marley Park (141 units); Skycom Business Park Shell Building (two permits for two separate buildings); Ottawa University Athletic Building; Sun Health Colonnade Maintenance Building; Red Robin Gourmet Burgers; Nadaburg Unified; Red Lobster; Sonora Quest Laboratories (two permits); Ziglift Material Handling; Century Link; Surprise Office Center; City of Surprise Fleet Maintenance Building; Imagine Prep at Surprise

The following Certificates of Occupancy were issued: Surprise Behavioral Hospital; Destiny Springs Behavioral Health Hospital; Fellowship Square Surprise – Building A; Ottawa University; The Park at Surprise; LTF Ministries LLC; 1:12 Nutrition; WAL‐MART 2777; Fellowship Square Surprise; Chick Fil A; Central Garden and Pet; Regency Dermatology and Plastic Surgery (two permits); My Goodies; Maximus Nutrition; Elite Orthodontics; Axel Logistics; Frys Food and Drug; Expeditors (two permits); Café Rio Mexican Grill; Care from the Heart; Wave Health and Pain Therapy LLC; IRIS USA; Edward Jones; Saigon Kitchen; Christ Church of the Valley; One Step Beyond; Blue Cross Blue Shield; Trader Joes; Public Safety Building

The following Self‐Certification Permits were issued: Ottawa University Student Union; Seattle Tacoma Box Company; Sonora Quest Laboratories; Ottawa University Housing; Maximus Nutrition; Elite Orthodontics; Regency Dermatology and Plastic Surgery

Community Development

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Approval of the following Site Plans and Major Amendments to Site Plans: Sierra Montana Crossings Pad 2B at Sierra Montana; Christopher Todd Collection on Mountain View; Abrazo Micro Hospital at Surprise Farms Gateway at Surprise Farms; Marley Park Amenity Center (Clubhouse); Heritage at Surprise Affordable Housing

Approval of the following Variance(s): Lot 807 of Greer Ranch North to allow a minimum lot width of 52 feet where 53 feet is the minimum width allowed and to allow a minimum side yard setback of seven (7) feet where eight (8) feet is the minimum distance allowed

Approval of the following Comprehensive Sign Program(s): Surprise Professional Center Approval of the following Rezoning’s, Planned Unit Developments (PUD) and Major

Planned Area Development (PAD) Amendments: Major Zoning Amendment to approximately 119 acres in the Tierra Verde East PAD

Approval of the following Preliminary Plats: Rio Rancho Estates; Tierra Verde East Parcels 1, 2, and 3; Asante‐ Parcel 4.5

Approval of the following Final Plats: Rancho Mercado Map of Dedication For Yearling Road; Austin Ranch East Phase 1A – Parcels 12B, 13, &14; Austin Ranch East Phase 1B – Parcels 12A &12C; Final Plat for Austin Ranch East ‐ Phase 2 (Parcels 9, 10 & 11); Asante 4.5‐Parcel 1; Asante 4.5‐ Parcel 2; Rancho Mercado Parcel A17; Rancho Mercado Parcel A19; Bell Road & 303, LLC; Final Plat for Dollar General; Replat of a Final Plat for Lot 3, Grand Village Center South; Lots 5, 6, and 7 Surprise Farms Gateway; Map of Dedication for 163rd Avenue associated with Fulton Homes at Escalante; Fulton Homes Escalante – Parcel 1; Fulton Homes Escalante – Parcel 2; Fulton Homes Escalante – Parcel 3; Fulton Homes Escalante – Parcel 4; Map of Dedication for Asante Boulevard;

Miscellaneous Approvals: Acceptance of the City of Surprise Transit Study; Master License Agreement for AT&T Wireless; Four Rights of Way Agreements between the Arizona State Land Department and the City of Surprise (Rancho Mercado); APS Utility Easement for re‐alignment of electric lines for the Ottawa Campus; Purchase and Sale Agreements for the acquisition of land for Fire Station 304; purchase of approximately 0.59 acres in the Original Townsite commonly known as 16009 N. Nash Street; Scissors and Razors Original Town Site Incentive; Resolution # 2018‐184 to acquire 16001 North Nash Street; Tierra Verde West Development Agreement; Resolution #2018‐172 to record of a blank annexation petition for 20 acres knowns as Saddlehorn Ranch; Resolution #2018‐171 to record of a blank annexation petition for 201 acres known as


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Paloma Creek; Resolution #2018‐193 to record of a blank annexation petition for 1,194 acres known as Marisol Ranch

1st Quarter

The following noteworthy permits are under review by the City: Ottawa Student Housing; The Learning Experience Academy of Early Education; Quick Quack Carwash; Heritage @ Surprise Multi Family; Christopher Todd Multi Family @ Marley Park; Dental Depot; Ridenow Motor Sports; Halidi Indian Cuisine; Gestamp Solar Steel (2 permits); Walmart 2777 (2 permits); Molly and Friends Pet Grooming; My Goodies; Central Garden and Pet (2 permits); Dental Office; Stage Left Theater; Nothing Bundt Cakes; Maximus Nutrition

The following noteworthy permits were issued: Elite Orthodontics (2 permits); Central Garden and Pet (2 permits); Trimaco; Axle Logistics; Regency Dermatology and Plastic Surgery; Fry’s Food and Drug; Expeditors; Bonfire Craft Kitchen and Tap House; Homegrown Creativity; Iris USA; Mattress Firm; Raymond E Grim Agency LLC; CVS

The following Certificates of Occupancy were issued: Highland Prep Charter School; West Mec Phase IIIV Veterinary Science; Storage West; Expeditors; The Joint Chiropractic (2 permits); LK Nails and Spa; Absolute Dentures; Walmart Store 2777; Jabz Boxing; Benevilla; St Vincent De Paul Thrift Store; AMC Theatre; Icon Orthodontics; Iora Primary Care (2 permits); LK Nails and Spa; American Vision Partners; Oneman Financial; Surprise Fire Station 301; Rise Services; Site One Landscape Supply; Westgate Professional Warehouse Building; Blue Cross Blue Shield; Magqu; Planet Fitness; AZ Techcelerator; Iris USA; Surprise City Hall; Tutor Time

Approval of the following Site Plans and Major Amendments to Site Plans: LA Fitness Major Site Plan Amendment Surprise Village Marketplace; Skycom Lot 5 at Skyway Business Park Site Plan; Skycom Lot 10 at Skyway Business Park Site Plan; Seattle Tacoma Box Company Site Plan

Approval of the following Comprehensive Sign Programs and Major Amendments to Comprehensive Sign Programs: Surprise Town Center Comprehensive Sign Program Major Amendment; Surprise Marketplace Comprehensive Sign Program Major Amendment

Approval of the Quick Quack Carwash at Surprise Pointe Conditional Use Permit


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Approval of the following Rezoning’s, Planned Unit Developments (PUD) and Major Planned Area Development (PAD) Amendments: Sunrise Ranch Zone Change from RL‐5 to RM‐9 with A PUD Overlay; Rezoning of 22 acres of property generally located on the southwest side of Mountain View Boulevard near Carlin Drive from Planned Area Development (PAD), Residential Ranch (RR), and Community Commercial (CC) to Residential High (RH‐15) with a PUD Overlay

Approval of the following Preliminary Plats: Desert Oasis Parcels L1, L2, L3, L4 and L12; Tierra Rico; Cortona at Desert Oasis at Surprise

Approval of the following Final Plats: Zanjero Trails Phase 2 Parcel 11A; Zanjero Trails Phase 2 Parcel 11B; Zanjero Trails Phase 2 Parcel 11C; Zanjero Trails Phase 2 Parcel Map of Dedication; Austin Ranch West Parcel 5; Desert Oasis Parcels L7 and L8; Williams 222; 223rd Avenue Adobe Lots; Homestead at Marley Park Phase 4 & 5 Parcel 3; Homestead at Marley Park Phase 4 & 5 Parcel 4; Homestead at Marley Park Phase 4 & 5 Parcel 9; Homestead at Marley Park Phase 4 & 5 Parcel 8; Homestead at Marley Park Phase 4 & 5 Parcels 1A and 1B; Homestead at Marley Park Phase 4 & 5 Parcel 2; Homestead at Marley Park Phase 4 & 5 Parcel 5; Homestead at Marley Park Phase 4 & 5 Parcel 6; Homestead at Marley Park Phase 4 & 5 Parcel 7 ;223rd Avenue Lots; Christopher Todd Communities on Mountain View; Cortana at Desert Oasis; Heritage Farm Final Plat; Seattle Tacoma Box Company; Replat of Lot 2 for Sierra Montana Crossings

Miscellaneous Approvals: Happy Valley Road Arizona State Land Department Right‐of‐Way Agreement; Bell Pointe II Alternative Assurance Agreement


Customer satisfaction surveys positive/neutral results were 76.98% for the 2nd quarter Building Review staff completed 3,059 reviews during the quarter Of the reviews completed this quarter 45.44% were completed before their due date

and 54.27% were completed on time. Less than 0.29% of the reviews were completed after their due date

In the 2nd quarter 263 Single Family Residential permits were issued. There were 826 other residential permits

A total of 90 new construction commercial permits were issued during the 2nd quarter. New construction accounted for a total of 160,394 square feet with a total valuation of $40,883,740.41


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Tenant improvement permits amounted to 41 permits for a total of 127,648 square feet and a valuation of $29,536,973.97

Building Inspections in the 2nd quarter totaled 6,581 which is up by over 400 from last quarter

Code Enforcement completed 5,927 inspections while opening 830 cases in the 2nd quarter

A total of 113 submittals came in for routing during the 2nd quarter, 55 were new cases received, 58 were resubmittals and 80% of the submittals and resubmittals were routed within 1 business day or less

There were 27 Concept Review and Due Diligence meetings held in the 2nd quarter Notices of Decision totaling 121 were issued to applicants resulting in 28 approvals

BUDGET

Overall budget (Salaries, Services, Supplies etc.) at $2,483,072 at 41.28% of the total budget allotment for the year

Current overtime payout is at $9,845 at 26.25% of the budget Revenues through the 2nd quarter totaled $4,644,167 at 79.71% of the estimated total

budget.

PROGRAMS

Project Solstice (LIS to Energov CRM conversation) Surprise Unified Development Code Update Planning Design Standards OTS Property Purchases and Management Dale Lane ROW acquisition Safe Routes to Schools Study and developing walking and biking route maps Design Assistance Grant for the Grand Avenue Pedestrian Plaza Transit Feasibility Study Property Maintenance Code


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2nd Quarter FY19

ACHIEVEMENTS

Sunday in the Park Food Truck Festivals continued with events held in October, November and December with a total attendance of 17,025.

Surprise Fiesta Grande was cancelled due to inclement weather. Over 1,800 players and their families and coaches participated in annual Family Fun Day

for Youth Soccer & Flag Football on October 27. The day included 3 bounce houses, magician/juggler, 2 face painters and free popcorn.

The Teen Haunted Hay Maze partnered with Public Safety and Surprise Youth Council to be a part of GAIN Night at Mark Coronado Park on Saturday, October 27. Approximately 4,000 individuals went through the maze.

CRS Recreation Teen Division began a partnership with City of Peoria and City of Phoenix to offer turnaround trips for teens that were more affordable. The first trip was to the Grand Canyon on Saturday, October 13.

The Veterans Day Parade was held on Monday, November 12th with 96 entries and approximately 8,000 in attendance. Almost 400 individuals attended the pancake breakfast.

The 17th Annual Surprise Party was held on Friday, November 30 and Saturday, December 1. There were approximately 21,000 in attendance over the 2 day event. Without the carnival this year, staff was able to make some changes to the layout on both days that were well received as well as add an artificial ice skating rink. This year staff also extended Santa’s Workshop to include three additional days for families to enjoy arts and crafts, cookies and milk and visits with Santa. There were approximately 700 in attendance over the course of the three extended dates.

The Surprise Storm Swim Club had 51 athletes attend the Candy Cane invite at Phoenix Country Day on December 7‐9. Out of 206 events, the Surprise Storm team had 123 best times and 3 athletes achieved 4 new state qualifying times.

The 12th Annual Adaptive Recreation Holiday Party was held on December 14 at Dreamcatcher Park. Over 600 participants from the Dysart School District and local day programs attended this year’s event.

There were 189 field rentals completed this quarter and 224 park ramada rentals.

Community and Recreation Services

22


Special Events 2nd Quarter FY 19 2nd Quarter FY 18 Participants 46,025 37,450 Recreation Participation Youth & Adult Sports 3,050 2,115 Adaptive Recreation 1,184 1,214 Tennis/Pickleball 3,484 8,094* Teen Programs 652 1,196 Special Interest Classes 1,010 1,172 Youth Camp, Tot Time and Special Programs 6,499 2,021 Aquatics 1,829 1,185 Open Gym 1,793 1,704 TOTAL PARTICIPANTS 65,526 56,151

*Tennis tournament numbers included which are now under the Sports & Tourism Department.

BUDGET

Expenses through 2nd Quarter ‐$5,839,236 (42% used through 50% of the year) Revenue though 2nd quarter ‐ $960,170.44 ‐ 48% to budgeted Asset Replacement and Capital Improvement Projects:

o Affordable Housing Project broke ground. Staff working on scope to start procurement process for design and construction of new Gaines ballfield.

o Asante Library 30% design complete in December. o Dick McComb Dog Park lights project: city contracted with electrical engineer;

submit for building safety permit, order poles and fixtures (6‐8 weeks), construction (3 weeks). Anticipated construction is end of April thru mid‐May, and the dog park will be closed one section at a time.

o Resurfacing of Dreamcatcher Park has been completed.

UPCOMING EVENTS/PROGRAMS

Ottawa Baseball practices begin Jan 14. Kansas City Fantasy Camp begins Jan 28. Teen trip to Snowbowl on January 4th and college visits in March.


23

Sunday in the Park Food Truck Festival – January 27, February 10, and March 10. Adaptive Tennis Clinic with USTA Pro Circuit ‐ February 14. CRS is partnering with the Kansas City Royals Organization and Baseball Fantasy Camp

for Kids to provide a free baseball clinic to athletes with physical and developmental disabilities on February 23.

Jr. Suns Basketball program February –March. March 4h is Jr. Suns Night at Talking Stick Arena.

Babe Ruth Baseball registration for 13‐15 year olds starts February 11. Spring Break Camp Registration opens February 13. Competitive Swim Team has regional championships in Yuma February 22‐24. Lifeguard Training programs offered in March. Adult Sports Registration will start March 11 for Coed & men’s softball, coed volleyball,

4 on 4 Flag Football, Kickball and Coed Soccer. Reconditioning all fields and main stadium in preparation of Spring Training 2019.


24

ECONOMIC DEVELOPMENT

2nd Quarter FY19

ACHIEVEMENTS Notable Achievements/Recognitions

Restaurant Demo Day – Presented to Key Community Stakeholders in Restaurant Industry Small Business Saturday – Collaboration with Communications Department to Develop

Small Business Saturday Marketing Package and Post Card Campaign Samantha Pinkal joined the Economic Development team as a Project Manager Kris Cassens joined the Economic Development team as Development Services Assistant Tech the Halls Open House/ Community Event

Commercial Development

Retail Prospects: Costco, Hobby Lobby, Alamo Drafthouse, Harkins Theatre, Flying Tee, Conn’s

Home Plus, Batting Cage Tenants, Angry Crab Under Construction: Filiberto’s Mexican Restaurant, Hilton Garden Inn, LA Fitness Now Open: Café Rio, Chill’d, Maximus Nutrition, My Goodies Bakery, AZ Fry Guy

Industrial Prospects: Janus Expansion, Project Box, Project Steel, Project Inspirit Under Construction: Trimaco, Skycom Speculative Buildings, SeaCa Plastic Packaging Now Open: Central Garden & Pet,

Medical, Office, Education, Other Prospects: Canadian Cross‐Border Healthcare Project, Stadium Village Prospect, MedAvail

24‐hour Pharmaceutical Kiosk Under Construction: Destiny Springs Behavioral Health, Southwest Kidney Institute, Abrazo

Microhospital Now Open: Fellowship Square, Blue Cross Blue Shield, West‐MEC Facilities

25


AZ TechCelerator

Tenants

New AZTC Incubator Client: o Better Battery Systems, LLC

New Beehive Members:

o Kingdom Come Developers

New Affiliate Members: o Puja Tax Services o Hassle‐Free Technologies o eCab o Onelife Campus Solutions

Programs & Trainings Boots to Business Workshop – October 10th & 11th ABCs of Starting Your Business – October 18th Holiday Marketing – October 25th Wrapping up 2018 – Marketing – November 29th West Valley Innovation Alliance Practice Pitch Event – December 6th 3rd Annual Tech the Halls – December 6th AZTC Holiday Luncheon – December 13th

PROGRAMS

Surprise International Lead Generation/ Business Attraction – Contracted Research FDI for Meetings With

Prospects (Canada Visits Planned Week of Jan 21 and May 20) Cross‐Border Healthcare Initiative – Investor Summit Planning for Winter This Year 2018 Retail Survey: Team is developing 2019 Retail Survey and will launch in Q3 Discussions advancing with top most requested retailer

Workforce Development: Team is working with HSCV to plan a job fair scheduled for March

26



Business Attraction FY19Q1 October November December 2Q19 FY19TD

LEADS

GPEC 10 5 1 0 6 16 AZTC/ Global Concierge 22 6 5 5 16 38 Cold Call & Broker Led 11 3 2 5 10 21

PROJECTS Prospect Pipeline 54 31 36 33 61 66

Under Construction 14 3 7 5 15 29 WINS Now Open 6 5 0 3 8 14

Grand Total 117 53 51 51 116 184

Retention and Expansion FY19Q1 October November December 2Q19 FY19TD

BR&E Visits 21 6 38 8 52 73 Community Job Postings 17 12 33 29 74 91

Events & Trainings 10 4 2 10 16 26 BUDGET List primary budget status: year‐to‐date

Overall Budget: 38% used at 50% of the year (62 % Remaining) Working Through Budget Package Process for FY20

27

2nd Quarter FY2019

ACHIEVEMENTS

• The City finalized the annual audit and received an unmodified (clean) opinion for the annual audit and the Comprehensive Annual Financial Report (CAFR).

• In partnership with the Community Development Department and City Attorney’s Office, staff successfully finalized an update to the City's policies and procedures for the establishment of Community Facilities Districts and associated fees.

• Updates to the City’s Procurement Guidelines were finalized. Various revisions to clarify or establish best practice in accordance with the Procurement Code were incorporated. A mandatory training for all staff will be made available through Target Solutions.

• Holly Osborn, Assistant Finance Director, presented on the financial issues with impact fee administration at the 2018 Growth and Infrastructure Consortium. This national conference brings together government and private sector professionals to discuss impact fees and other development related topics.

• Cyndi Hawk, Senior Buyer, was elected Treasurer for the Institute for Public Procurement (NIGP). She will serve in this position for two years and be responsible for managing the financial affairs of the organization.

• Kris Cassens promoted from a Customer Service Representative in the Utility Billing Division to a Development Services Assistant in the Economic Development Department. Kris has been with the City since 2015.

• Sarah Williams promoted from a Cashier in the Revenue Division to a Customer Service Representative in the Utility Billing Division. Sarah has been with the City since 2017.

• Eric Boyles transferred from his position as a Senior Buyer in the Procurement Division to a Senior Financial Analyst position in the Budget Division. Eric has been with the City since 2017.

PROGRAMS

• Staff continues to work with the Public Works and Water Resource Management Departments to develop a utility rate study and update the City’s utility fees. On

FINANCE DEPARTMENT

28

December 18, 2018, staff presented a notice of intention to Council setting a public hearing date of February 19, 2019.

• Staff continues to work with various department and consultant Tischler Bise to update the City’s Development Impact Fees (DIF). The first in a series of stakeholder meetings was held on Thursday, December 13, 2018 to review the proposed draft of the Land Use Assumptions (LUA) and Infrastructure Improvement Plan (IIP).

• The FY2020 budget process continues with review of estimates, projects, asset replacement, personnel, and package requests. As the budget process continues, staff will also begin developing desk procedures to serve as a training resource and streamline internal processes.


Procurement Assistance Requests 87 74 84 245Contracts/Agreements Entered into Munis (Existing & New) 20 24 18 62Purchase Orders Processed 82 53 51 186Formal Solicitations in Process or Completed 2 1 1 4Informal Electronic Solicitations Processed 5 8 5 18Sale of Surplus Property 25,211$ 54,817$ 4,237$ 84,264$

Procurement Activity October November December2nd

QuarterTotal

Cashier Activity1st

Quarter2nd

Quarter3rd

Quarter4th

QuarterFY2019 Total

Cashiering Transaction Revenue 34,294,393$ 46,383,449$ -$ -$ 80,677,842$

# of Business Licenses Processed 103 2,910 - - 3,013

Amount Paid*

# of Trans.

Amount Paid*

# of Trans.

Amount Paid*

# of Trans.

Amount Paid*

# of Trans.

Amount Paid*

# of Trans.

ACH/Check/WIRE 36.2$ 4,566 23.0$ 4,428 -$ - -$ - 59.1$ 8,994

Purchasing Cards 0.7$ 2,618 0.7$ 3,309 -$ - -$ - 1.4$ 5,927

*in millions

FY2019 TotalAccounts Payable

Activity

1st Quarter 2nd Quarter 3rd Quarter 4th Quarter

29

BUDGET

Utility Billing Activity1st

Quarter 2nd Quarter 3rd Quarter 4th Quarter FY2019 Total

Auto-Pay Payments Received 31,580 33,052 - - n/a Paperless Bills Issued 35,541 42,113 - - n/a Text Notification Messages Sent 6,067 6,545 - - 12,612 Text Message Payments 444 444 - - 888

Utility Calls Received 20,829 16,996 - - 37,825 Customer Move-in/out 6,059 5,260 - - 11,319 New meter Installs 84 133 - - 217 Utility Bills Issued 147,374 148,455 - - 295,829

30

Human Resources Department

2nd Quarter FY19

ACHIEVEMENTS

Risk Management sought and was awarded approval from the Industrial Commission of Arizona to self‐insure/self‐administer the Workers’ Compensation Program for another year (January 1, 2019‐December 31, 2019). While the motion was originally placed on Commission Consent Agenda, Chairman Shultz pulled the item from Consent to boast about the success of the program and ask that the City share its story with the Board and public in attendance. Chairman Shultz shared that he continuously shares the story and data related to the program at the City of Surprise in his speaking engagements around the State of Arizona and country.

Just as the City was completing claim processing and payment on the large‐loss monsoon damage suffered at our baseball stadium in July, another significant loss surfaced. Over the Thanksgiving holiday break, a direct supply water line, feeding a coffee maker in Council Chambers, disengaged from the machine resulting in significant damage to the facility and audio visual equipment. The loss, still being permanently resolved, is nearing $150,000.00 in losses to the City. Risk Management was able to persuade the insurance carrier to allow for losses to be applied to the Property policy, as opposed to Flood Coverage, offering substantially more coverage, with an associated deductible of only $1,000.00. FY19, to date, has resulted in unique insurance coverage exceptions (typically not achieved), yielding over $1 million in recovery that would have been lost by the City.

The hallway point of FY19 is still trending positively in relation to workplace injury frequency and associated costs. At this point, the City is poised to improve upon the unprecedented savings achieved in FY18 in our newly self‐administered Workers’ Compensation Program. Total medical expenditures to date are down an additional 52% to $25,914.66 from $53,598.85, for the same time period last year.

31


Successfully completed testing and implementation of upgrade to Munis version 11.3. Completed 9 training days with Tyler covering topics from SSRS (SQL Server Reporting Services) report writing to position control (partnered with Finance), accruals, and more. Completed business process analysis to determine opportunities for improvement across various areas of Munis HR/payroll.

Records retention week occurred in December where the entire HR department collaborated to convert and update records retention information on over 800 documents identifying future destruction dates, destroy just over 3,000 pages of records (11,000 over the calendar year), and determine several process improvements to better label documents with records destruction metadata creating efficiencies and improving compliance with AZ State Library requirements.


o FRONT DESK

Inbound Phone Calls

1St Quarter 2nd Quarter 1,768 1,386

Employment Verifications

1St Quarter 2nd Quarter

86 69

Fingerprint Records

1St Quarter 2nd Quarter 74 110

o RECRUITMENT

Recruitments Conducted

1st Quarter 2nd Quarter

54 54

Job Offers Extended


57 62

Applications Processed


3,352 3,934

Average Days to Fill (posting to offer)


30 30

32


o RISK MANAGEMENT

Employee Engagement / Retention

o 2.25% Turnover FY19 o 4.96% Vacancy Rate | *Unemployment Rate AZ 4.7.0% | National 3.7% *as of November 2018

BUDGET

Year‐to‐date Overall Budget (Salaries, Services & Supplies) o 1st Quarter – 21.98% used at 25% through the year o 2nd Quarter – 43.78% used at 50% through the year

PROGRAMS

Training:

Completed the city’s 8th annual Supervisor’s Academy for 24 participants across 12 departments

Partnered with the City Clerk and IT departments to roll out Civic Clerk training citywide

New Employee Onboarding & Orientation (Extended): Onboarding:

o 1st Quarter – 5 New Employee Orientations conducted for 20 participants o 2nd Quarter – 7 New Employee Orientations conducted for 35 participants

Orientation (E‐NEO): o 1st Quarter – 3 Extended Orientations conducted for 20 participants o 2nd Quarter – 3 Extended Orientations conducted for 26 participants

Wellness/Benefits/Leave Management/Payroll:

Implemented 834 files for dental and vision carriers. These files allow electronic submissions of enrollment and demographic data changes while preventing the need for duplicate data entry by the HR team. Successfully collaborated with IT to create SFTP (secure file transfer protocol) processes to securely and efficiently transmit 834 files to medical, dental, and vision carriers.

Injuries Reported


23 23

Days Missed Due to Injuries


6 0

33


Completed RFP for basic and voluntary life insurance benefits. RFPs for dental and vision and RFQ for EAP (Employee Assistance Program) program provider pending award after legal review.

Participated in Move‐It Maricopa Walker Tracker challenge with the City of Surprise placing 3rd overall.

Completed MOM (mobile on‐site mammography), POP (prostate on‐site project), and osteo (bone density) screenings along with on‐site flu shots.

Participated in National Retirement Security week by offering on‐site workshops with Nationwide, ASRS, and Galloway (public safety retirement benefit training partner) along with the opportunity for individual employee consultations.

Brought back EAP lunch and learn training classes covering topics such as EAP Orientation and Identifying Signs of Addiction in a Loved One.

18 active FMLA cases Completed 2 ADA accommodation cases Held 3 Police and 2 Fire Public Safety Retirement Board Meetings. Processed 1 PSPRS DROP Application for Fire Processed 1 PSPRS Retirement for Fire Created file structure and project plan to convert paper payroll files to electronic files in

Laserfische. Rolled out online direct deposit and federal tax change capabilities for all employees in

ESS (Employee Self‐Service).

34

2nd Quarter FY19

ACHIEVEMENTS

Senior Services

o 117 members attended the annual holiday party at the Colonnade. Largest participation offsite o 2nd annual Deck the Hock event hosted 100 attendees and provided 6 families in need a fully

decorated holiday trees after the event o 2nd annual Deck the Hock event hosted around 100 attendees and provided 6 families in need fully

decorated Holiday Trees after event o Senior Center memberships have increased 16% over last year o Held member appreciation BBQ. 130 attendees

Neighborhood Services

o 3 Emergency Repair projects completed o 11 Block Parties were attended along with 2 events for a total of 7,025 participants o 3 Surprise Days of Service were held with 102 volunteers o 17 Community Education Classes were held with 242 participants o CDBG Public Services application process opened for FY19‐20 funding year. Pre‐application meeting

held o Began transition of SYEP program into Youth Services Division o Affordable housing acquisition and rehabilitation Request for Proposal was completed and routed for

final review by Procurement and the City Attorney’s office o Planning continued for 3rd annual MLK Day of Celebration and Service o Completed another successful HOA Academy

Youth Services

o Surprise Youth Council (SYC) hosted their Zombie Compound event as part if GAIN Night for more than 400 community members

o Members of the SYC travelled to Los Angeles, CA to represent Surprise, AZ amongst hundreds of youth from around the US at the National League of Cities City Summit where they participated in workshops, panel discussions, and activities designed to help develop their leadership skills

o SYC held two youth workshops for local youth, exploring successes and challenges faced by young people today

o SYC members led panel and booth discussions at the LGHN Conference in Phoenix and the LSWO Conference in Chicago regarding the strategies SYC has used to successfully engage a wide range of Surprise’s youth population

o SYC once again participated in the annual Veteran’s Day Parade with their walking photo booth which encourages parade attendees to pose for patriotic “selfies” which are later shared online

o SYC members dressed in costume and volunteered at City Hall’s annual trick or treat event for children of city staff

Human Service & Community Vitality

35

o In October, SYC members attended the El Mirage Cares Community Forum on Mental Health where they learned more about the current mental health care landscape and the resources available to those struggling with mental health

o Surprise Literacy Challenge served over 2,600 students in our local elementary schools, number of skill building hours provided to be calculated in quarter 3

o The Surprise Restorative Justice Project teens heard and administered consequences for 12 Teen Court cases pertaining to criminal offenses committed by local youth

o Youth Services hosted its first ever College Readiness Summit in which 40 local high school seniors participated in valuable workshops on subjects such as financial literacy, goal setting and time management, physical health and more

o Youth Services co‐hosted and administered meals for over 60 community members in partnership with Dysart Unified School District’s Athlete of the Month celebration

Surprise Resource Center

o Welcomed a new Resource Center Specialist, Carmen Miranda to assist with day‐to‐day operations and the Community Action Program

o Enlisted several volunteers to support the front desk and provide coverage approximately 30 hours per week

o Initiated monthly internal meetings with all non‐profit partners housed within the center to provide updates on programs, initiatives and how best to collaborate when serving clients

o Through the kindness of the Surprise Fire‐Medical Department, 18 families received Thanksgiving meals

o Due to the generosity and partnership with the Surprise Police Department Holiday Toy drive, 143 families received gifts for their children

o The center hosted another successful Raising A Reader Program that included eight families with a total of 12 children participating in a free 8 week special literacy workshop for ages birth to five

o In preparation for hosting the upcoming Volunteer Income Tax Assistance (VITA) program, the center accommodated 8 sessions to train approximately 17 volunteers on tax return preparation for low‐to‐moderate income individuals and families

o Held a domestic violence awareness workshop for HSCV staff and partners Community Partnerships

o Met with the two newest commissioners to provide a general orientation and to talk about their specific goals, objectives & interests

o Continued coordination (meetings, discussions) on various bond related art projects with internal city staff specifically roadway improvements and the Public Works/SPA‐1 location

o Conducted small group meetings of City Council Members and Arts Commission members to discuss bond related art projects

o Completed Art Week Activities (Booth @ Fiesta Grande, Poetry Slam, Lunchtime Theatre ‐ Titanic, Technology & Art @ NW Regional Library)

o Kicked off Humanities Lecture Series for FY19 o Conducted first Public Art Bus Tour of FY19


36

o Held a reception for Surprise area Charter School student artists in recognition of their art in the City Hall Gallery

o Submitted a recommended budget for FY20 o Toured Nexxus Consulting staff at the TechCelerator with Julie Neal & Mike Hoover regarding potential

partnerships o Toured the West Valley Veteran’s Success Center with Councilmember Hayden o Attended the MAG Human Services Conference o Toured Intrepid Tools with Congresswoman Lesko and Economic Development staff to discuss defense

related industries o Assisted with the transition of Jodi Tas to her new role as Government Relations Administrator o Attended Luke AFB West Valley Council Meeting with Mayor Hall, Councilmember Hayden & Jodi Tas

HSCV

o Amended the Area Agency on Aging contract to reflect growth in services at the Senior Center o Presented information for Council direction on a new Veteran, Disability & Human Service

Commission. Supported the Clerk’s office with recruitment and interviews for applicants o Supported the Heritage at Surprise project on the Ground Lease and presented information to Council

for action. Prepared the Senior Center and site for demolition of old concession stand and shed behind the Senior Center. Work began on deconstruction of the site in December

o Accepted a $1,000 grant in support of the Surprise Veteran Job Club from Gila River Indian Community

o Presented an amended Urban Camping Ordinance to the City Council and provided information to interested parties about the amendment

o Supported the Neighborhood Grant Program application and presentation process. City Council recommended funding to four of the seven applicants:

Legacy Parc $3,500 Playground Marley Park $1,300 Veteran Commemorative Plaza Recycled Arts Festival $2,700 Recycled Arts Festival Sarah Ann Ranch $2,476 Permanent Corn Hole Boards

o Continued meeting with other west valley cities through the West Valley Human Service Collaborative to discuss homelessness in the region

o Joe Gladieux was named HSCV Manager and now oversees both Senior and Neighborhood Services o Began recruitment for the new Administrative Specialist, Sr. who will support the Veteran, Disability &

Human Service Commission and general HSCV departmental administrative work o Attended vigil at Temple Beth Shalom in support of the area faith based community following the

horrific mass shooting at the Jewish Tree of Life Congregation in Pittsburgh

BUDGET Overall budget – 38% used through 50% of the year


37


Senior Services By The Numbers Q1 Q2 YTD

Total Active Participants 587 702 702 Meals Served 2,695 2,725 5,420 Volunteer Hours 1,075 1,113.25 2,188.25

Neighborhood Services By The Numbers

Q1 Q2 YTD Total Cost YTD

Housing Emergency Rehabilitations 3 3 6 $21,476.45 $41,656.93 Housing Major Rehabilitation 1 1 1 $43,783.25 $79,245.28 Home Replacement 0 0 0 $0 0 # Attendees YTD

Block Parties 2 11 13 3,025 3,275 Block Party Events 0 2 2 4,000 4,000 Surprise Day of Service 0 3 3 102 1,020 SYEP 17 0 17 17 Community Education Classes 13 17 30 242 440

Total Served – CAP

Qtr. 1

Qtr. 2

YTD Totals

Units of Service

UnduplicatedHousehold

Undup Individuals Total Expended

271 156 516 $125,535

263 140 540 $114,070

534 296 1,056 $239,605

Q1 Q2 YTD

Utility & Eviction Prevention Calls 14,326 8,943 23,269

Applications Processed 157 150 307

Resource Center By The Numbers Q1 Q2 YTD

Total Individuals/Families Served 655 1,080 1,735 Trainings/Classes/Support Groups 14 152 166 Volunteer Hours 228 282 510

Youth Services Q1 Q2 YTD

Hours of Youth Leadership/team‐building/technical skills development

940 1,375 2,315

Community Service Hours 100 272 372 Youth/Community Members Engaged 50 4,144 4,194


38

2nd Quarter FY19

ACHIEVEMENTS

Application Services:

o Completed implementation of My Surprise Citizen Engagement platform. In the first two months of release, 2,118 people have installed the application, appx 1.5% of the city population. Customer Service received approximately 2,600 monthly calls for service requests in 2018 after My Surprise went live the number of calls for service requests dropped 17% (appx 460 calls/month). Under the previous web site, 222‐CARE, Surprise received an average of 74 service requests/month; My Surprise has seen an 82% increase with a monthly average of 135. IT will continue to work with Communications to periodically remind the citizens to use My Surprise to increase adoption.

o Completed work with Utility Billing department to add a new electronic payment channel to capture more customers using their bank’s online bill pay.

o Completed work on the Munis 11.3 upgrade. Project upgraded our ERP solution to the latest version and included hundreds of enhancements, bug fixes and improved platform performance.

o Completed replacement of Agenda Management software for City Clerk’s office one quarter ahead of schedule. NovusAgenda has been replaced with CivicClerk and was used to organize the 1/3/2019 Council Meeting. Staff feedback for CivicClerk has been positive. IT also created ILT, CBT and KB training for CivicClerk to train staff across the city and provide reference for infrequent users.

GIS:

o Addition of 18 new tenant businesses to the GIS system and 10 new build commercial facilities. A total 160,143 square feet of new build commercial and 636,542 square feet of new Tenant Improvements.

o Added 8.1 miles of new water lines and 7.62 miles of sanitary sewer lines. o Current parcels in Entitlement and being added to the GIS system is 2,235 o Addition of 87,248 square feet of new impervious surfaces. This includes the

addition 1.67 acres of new retention.

Information Technology

39

o Added to Construction plans (As‐builts) 148 sheets o Addition of 229 new trees, added 203 signs into GIS and IPS for City of Surprise

asset inventory and management. o Addition of 31 new subdivisions in the city totaling 468 acres o The promotion of Tracie Busby to GIS Analyst and posting of GIS Technician

vacant position. Security:

o Completed Quarterly Duress Checks of 57 duress buttons and 18 emergency phones.

o Completed CISCO Advanced Malware Protection Setup and Configuration ‐ allows advanced scanning of incoming email attachments

o Completed upgrade of McAfee Anti‐Virus 10.6.1 software on all city computers. o Installed Network Access Storage device with 120 Terabytes of storage which will

house over a year of video storage for the Police Evidence. o Completed Asset Replacement of Bosch security alarm panel and two duress

buttons located at the Senior Center. o Completed installation and Testing of new McAfee USB Device Management

Software. Software will be installed on all city computers next quarter. o Setup three systems with Avigilon security camera viewing software for Ottawa

Campus Security. o Completed installation of two Emergency Phones with Cameras. Phone are

located north of Ottawa sports field and report to Police Dispatch. o Completed quarterly external vulnerability testing, identifying and mitigating

noted vulnerabilities o Completed weekly internal network vulnerability scans, identifying and

mitigating noted vulnerabilities o Monitored Physical Access Control Systems and Security Cameras o Completed quarterly Citywide Phishing Test of 200 employees. 31 employees

selected fictitious link and were redirected to phishing training. Technical Services:

o Completed Windows 10 image for computers and laptops. Began deploying to all new devices.


40

o Migrated all virtual servers to new master console (in preparation for micro segmentation in the data center).

o Installed new data center switches and cabling (in preparation for in preparation for micro segmentation in the data center)

o Upgraded server bandwidth from 1gb to 10gb o Completed the installation of emergency phones for Ottawa. o Increased bandwidth for Police secure network (10mb to 100mb)

o Completed Upgrade of Citywide Phone system with new servers. Application upgrades from 10.5 to 11.5

o Completed the upgrade for the Police ACJIS Firewall connection to DPS


Phone Traffic ‐ Technical Services (including Help Desk)– 3,863 Help Desk Tickets Completed – 3,636 Customer Satisfaction Survey – 51 complete: Excellent 49, Good 1, Fair 1 Malware (Virus) Deleted ‐ 1036 Email Threats detected and blocked – 952,900 Marketing Emails Received – 213,735 Clean Emails Delivered to Employees – 744,100 Web Blocking

o Malicious Web Sites Blocked ‐ 246 o Security Compromised Websites Blocked ‐ 606 o Potentially Unwanted Software Blocked – 2537 o Security Phishing Sites Blocked – 43 o Bot Networks Blocked ‐ 0 o Malicious Embedded iFrames Blocked ‐ 0 o Custom Encrypted Uploads Blocked ‐ 0 o Suspicious Embedded Links Blocked ‐11 o Malicious Embedded Linked Blocked – 2 o Potentially Exploited Documents ‐ 21

External Attacks Blocked – 436,433 External Attacks Monitored –151,292 Security Incidents – 2


41

GIS reviewed 213 P&Z cases and 90 building permits

0

100000

200000

300000

400000

500000

Attacks Monitored Attacks Blocked

External Attacks

Q1 2019 Q2 2019

0

200

400

600

800

1,000

1,200

Antivirus Events

Total Antivirus Events

Q1 2019 Q2 2019


42

GIS Assigned 1,575 new addresses

150

146

127

89

51

145

166

45

154

152 167 174 184

213

65

60

59

57

56

38

60

81

76

59

48

67 75

90

2 0 1 6 1 S T QTR

2016 2ND QTR

2016 3RD QTR

2016 4 TH QTR

2017 1 S T QTR

2017 2ND QTR

2017 3RD QTR

2017 4 TH QTR

2018 1 S T QTR

2018 2ND QTR

2018 3RD QTR

2018 4 TH QTR

2019 1 S T QTR

2019 2ND QTR

CASE & PERMIT REVIEWS

Cases Reviewed Permits Reviewed

155

233 417

199

160

230

150 400 633

1478

1544

1575

360

221

1056

255

245 421 582

248

1361

1788

2235

1208

10

3 7 2 2 4 7 7 11 13 42

3178.00

61.00

250.00

51.00

28.00

87.00

278.99

149.61

208.13

209.00

851.00

468.00

41

26

12 14 41

15 42

19

8 2 18

1821

11 16

8 13

5 14

10

2 0 1 6 3RD QTR

2016 4 TH QTR

2017 1 S T QTR

2017 2ND QTR

2017 3RD QTR

2017 4 TH QTR

2018 1 S T QTR

2018 2ND QTR

2018 3RD QTR

2018 4 TH QTR

2019 1 S T QTR

2019 2ND QTR

DEVELOPMENT

New Addresses New Parcels New Subdivisions Acres TI's New Commercial

43

BUDGET

List primary budget status: year‐to‐date % of Budget Used

Administration 36.6% Technical Services Operations 94.7% Technical Services Infrastructure 73.1% Security Compliance 61.3% Security Physical 28.5% Enterprise Application Support 88.4% Development 0% GIS General Operations 77.8%

PROGRAMS

Application Services:

o Continue Project Solstice ERP Phase 3, EnerGov – CD has performed RFI for alternate software platforms to EnerGov to determine if other platform may be able to accommodate CD’s business needs without custom development. Awaiting determination from CD on how they would like to proceed

o Continue development of interface between Brazos eCrash and Spillman RMS allowing automated data transfer of vehicle accident reports into Spillman eliminating duplicate data entry in both vendor’s systems. Due to continued delays from ADOT with unspecified resolution dates, the city has changed the project to implement the previous accident form implementation so we can begin the automated data transfer. Estimated implementation in FY19 Q3.

o Continue work on the SharePoint 2016 upgrade project. The city’s collaboration management site, http://surprisesp, is outdated and will be upgraded to the latest version running on new servers. Migration process has been tested repeatedly and final testing of existing apps in 2016 has begun. Estimated completion FY19 Q3.

o Continue project to upgrade all SQL Server 2008 and 2008 R2 database servers. This version has fallen to extended support and new security patches will not be


44

released. Eight of 13 servers are upgraded or decommissioned. Estimated completion FY19 Q4

o Continue project to purchase a CRM solution for Sports & Tourism Department. This software will aid the department in aggregating venue availability from multiple CRS and S&T Divisions into one location, provide Customer Relationship Management and Project Management capabilities. Data gathering for events, customers and venues to load the new solution with our data has begun. Estimated completion in FY19 Q4.

o Kicked‐off project to install EvidenceOnQ evidence management software with SPD. EvidenceOnQ will streamline the management of evidence inventory and improve reporting capability for the SPD. Server infrastructure has been configured and sample evidence datasets provided to the vendor for initial setup. SPD working with vendor to design dashboards, reports and custom fields. Estimated completion in FY19 Q4.

GIS:

o Continued storm water analysis is being accomplished through further evaluation of elevation data and impervious structures

o GIS Data Sharing Portal setup for public and secure sharing of GIS datasets. Awaiting legal determination of datasets that can be shared publicly and the ones that require a secure share with supporting agencies.

o Continue to enhance GIS SharePoint site for project tracking and analytics Security:

o Continue weekly network vulnerability scans and identifying and mitigating noted vulnerabilities

o Replace Police Department Interlocking system o Complete installation of Raspberry Pi devices at all Fire Medical stations to be

used as call monitoring and tracking servers o Complete Information Security Audit Checklists based on National Institute of

Standards and Technology (NIST) requirements o 2019 City Academy Presentation o Continue to plan security installations for Bond projects – Public Works Ops

Facility, Asante Library and Fire Station 304. o Evaluate PhishMe software – Robust Phishing/Education software which will

integrate with current email software.


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o Update Forcepoint URL filtering software to include SSL Decryption Categories o Install McAfee Data Classification software where users could classify emails and

documents o Complete Quarterly duress checks of all duress buttons and emergency phones o Complete CCNA Security Certification and/or ECSA Recertification o Complete installation of Forcepoint Data Loss Protection (DLP) software on

mobile and home devices. o Complete Asset replacement of Avigilon NVR (Network Video Recorders).

Pending budget approval. o Complete asset replacement of 27 Lenel controller cards. Current controllers are

failing and are no longer supported. o Complete required HIPAA risk assessment. Pending budget approval o Complete HIPAA awareness training for One Step Beyond employees. o Test Open Vas – Nessus vulnerability assessment software replacement, for use

in current production environment. o Install and test McAfee USB blocking feature. Would be used in lieu of current

NAC (Network Access Controls) o Complete BoldPlanning COOP software training o Complete IT Disaster Recovery Assessment

Technical Services:

o The team continues to work on server and network security vulnerabilities for remediation

o The team will continue working on asset replacements o Tagging of existing IT assets will continue. o SOP updates per audit findings. o Micro‐segmentation Phase 3 (ACI) deployment will begin o Windows 10 citywide existing desktop/laptop upgrade planning o Disk Encryption planning to be phased in with Win 10 laptop upgrades o Citywide printer consolidation and secure print options for new printers and

copiers.

o The Network team will continue the infrastructure planning for Asante Library, Public Works Operations Facility, FS304, FS308, Police Evidence, and Training facilities.


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Public Works Department

2nd Quarter FY19

ACHIEVEMENTS

Completed phase 2 of HVAC systems control City Hall and Public Safety. Replaced failing concrete City Hall receiving dock. Annual pavement preservation program completed 21,180 square yards of pavement milling and

replacement. Eight dual ADA ramps and 37 single ADA ramps were removed, replaced, and brought into

compliance during this program as well. Roughly 98% complete with the tree replanting project that was initiated after the monsoon season.

This will be completed in January of 2019. The Solid Waste rate study and five‐year forecasting schedule was completed with proposed solid

waste rate increases presented to City Council. Multiple CIP bond projects are at 60‐95% design completion and will be ready to bid for construction

shortly exact project detail available upon request.


33% more civil permits pulled than the first quarter of FY18. 1,450 work orders completed for the quarter, 98% of the work orders completed within 20 days. There were 3 requests for graffiti abatement, all were completed within 24 hours of notification. 46 requests for service were received, and 100% of them were resolved within 3 days. Collected 21, 771 tons of municipal solid waste (MSW) through the second quarter of FY 2018‐19 5,274 tons of recyclables through the second quarter of FY 2018‐19 15% more civil permits pulled than the second quarter of FY18

Programs Started design for new third chiller at City Hall. Worked with Procurement Division, on surplus procedure and we are now able to sell surplus police

vehicles to smaller agencies. Sold one Patrol vehicle to the Town of Quartzite and we expect to sell two more to the Town of Hayden.

FY19 Patrol Tahoe is receiving a major technology upgrade. New software allows for fully programmable emergency lighting package that is brighter, more efficient, provides improved functionality and safety.

Completed transition of City’s RideChoice program to new contractor that allows the use of Lyft as a provider.

The Streets Department began an internal evaluation of the irrigation system along Bell Road. The desired result is to update and consolidate clocks and valves to help with repair/irrigation efficiencies.

Fall 2018 Household Hazardous Waste (HHW) event on October 18; a total of 546 cars were served and over 11 tons of material was collected during the event.

The draft PEDS manual for Chapters 104 and 105 is now available online for public and stakeholder review and comment 47

Public Works Department

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2nd Quarter FY19

ACHIEVEMENTS

Stadium o Texas Rangers hosted a fall scrimmage inside the stadium against Arizona State University in

October. o Kicked off the 2018 Arizona Fall League on October 9 with its home team – the Surprise

Saguaros. There were a total of 15 Fall League games played inside the stadium. o MLB Arizona Fall League hosted the Play Ball Clinic Event. This first time event had over 200

participants. o The MLB Arizona Fall League hosted the 13th annual Fall Stars Game at Surprise Stadium. The

game was televised and streamed live by the MLB Network. The game had record attendance of 6,883.

o The City of Surprise Fire and Medical Department and Police Department held its annual softball tournament inside the stadium on Veteran’s Day.

Third Party Rentals

o Bullies Night Out 2, a sanctioned International Bully Kennel Club Dog Show, rented the Mark Coronado Park for their event on October 6. The event consisted of a bull dog show contest and event booths and vendors. Over 300 people attended this new event.

o Kansas City Royals Practice fields hosted the Men’s Senior Baseball League. Divisions included 18+, 25+, 30+, 35+, 40+, 45+, 50+, 55+, 60+, 65+, 70+, 73+, and Father/Son.

o Wood and Me rented the stadium for their Artisan Treasures Holiday Craft Fair. There were 155+ vendors selling various arts and craft items.

o The Vermillion Surprise Festival of Arts held its inaugural event at Mark Coronado Park. The event consisted of fine arts and crafts vendors, gourmet food trucks, wine and beer garden and live entertainment.

o Stadium rental for the BioSteel Vladimir Guerrero Jr. Commercial Shoot.

Tennis

o The Surprise Tennis and Racquet Complex hosted the following tournaments: USTA Saguaro Slam – NTRP Combined Mixed Doubles 7.0 and 8.0, the USTA Southwest 65 and Over Section Championships, and the 2018 Oracle Intercollegiate Tennis Association Fall National Championships.

Spring Training

o Spring Training tickets for the 2019 season went on‐sale to season ticket holders and to the public on‐line and over the phone.

Sports and Tourism

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Pickleball o The Surprise Pickleball Association hosted the Monster Smash Tournament. o The Super Senior International Pickleball Association held its West Championships at the

Surprise Pickleball courts. o The Arizona Senior Olympics played their games on the Surprise Pickleball Courts

Business Development

o Staff attended the TEAMS Conference to solicit new sporting events to Surprise as well as gain an understanding on possibilities for E‐Sports Tournaments and venues in the City

o Staff attended the Major League Baseball Winter Meetings in Las Vegas, Nevada. o Met with Pac‐12 to discuss proposals for possible new tournaments. o Met with Arizona Sports and Tourism Authority to discuss future funding. o Staff attended the Local Government Hispanic Network Conference where they moderated

the Local Government Tank seminar and The Journey: Positive Factors Influencing Latina Leaders.

Tourism Commission

o Finalized the Tourism Fund Application o Secured CBRE to conduct a Resort Feasibility Study o Printed and distributed new Tourism maps to City Hall, local hotels and visitor centers.

Public Relations

o Hosted NBC 12’s Arizona A‐Z at Surprise Stadium. The spot was aired 4 times and had over 10,000 views on social media

Event Marketing

o Marketing Campaign for College Baseball which included radio, social media and email with Oregon State Athletics, State of Oregon and University of Nebraska Athletics

o Social Media Advertising for Spring Training Tickets On‐sale (12,000 impressions) and Thanksgiving (Black Friday & Cyber Monday) Ticket Sales

o Promoted the West Valley Arts NASCAR Promotion on social media accounts o Artisan Treasures press release and social advertising

Tourism Marketing

o Placed 2 articles and ads (in print and their website) in Sports Destination Magazine Sponsorship

o Met with 30+ sponsors o Completed 35+ sponsorship proposals

Sports and Tourism

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Staff o Attended Cactus League Job Fair. Recruited 100+ applicants for Part‐Time Marketing

Assistant positions. o Created new job description for Sales and Sponsorship Coordinator.

Internal Partnerships

o Worked with Aramark on new pricing approval and the design of the new container bar concept for Spring Training and new portable merchandise locations.

o Worked with the Marketing and Communications Department on the Tourism Website. o Worked with IT on the CRM iDSS scheduling system.

Partnership Development

o Ottawa University: Completed Master Facilities Use Agreement that was approved by Council:

10.5 year term / $10.3M agreement City access to a new $24M athletic facility, competition field and

conference space Groundbreaking for Student Housing and Student Union Facility Rentals for Ottawa’s baseball and tennis teams

o Assisted with Rangers Housing Development

Sports and Tourism

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SPORTS & TOURISM EVENTS / 3rd PARTY RENTALS

2ND QUARTER FY19

PARTICIPANTS & VISITORS

Arizona Fall League 8,233

Arizona Fall League Rising Stars Game 6,883

National Adult Baseball Association Tournament 200

Arizona State University vs. Texas Rangers Baseball Game 600

Bullies Night Out 2 Dog Show – Third Party Event 300

MLB Arizona Fall League Play Ball Clinic Event 200

MSBL World Series 600

Buddy Ball Finals 100

Monster Smash Pickleball Tournament 611

Saguaro Slam Tennis Tournament 110

ITA Fall Tennis Championship 192

Ottawa University Baseball 125

Surprise Fire and Police Softball Game 300

Sunday in the Park (in conjunction w/CRS) 5,712

Wood and Me Arts and Crafts Fair 2,000

SSIPA Western Regional Pickleball Tournament 477

USTA SW 65 and Over Tennis Tournament 580

Vermillion Art Show 3,000

Arizona Senior Olympics Pickleball 131

TOTAL PARTICIPANTS & VISITORS 30,354

Sports and Tourism

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BUDGET

Expenses through 2nd Quarter‐ $1,128,491 39.2% YTD of Budgeted Expenses Revenue through 2nd Quarter‐ $157,906 39.8% YTD of Budgeted Revenue

UPCOMING EVENTS/PROGRAMS

Tommy Wong Memorial Pickleball Tournament – January 4‐7 USAPA Southwest Regional Pickleball Tournament – January 8‐13 Thunderbird Artists Fine Art and Wine Festival – January 11‐13 USTA National Level 3 Tournament Boys and Girls 18s – January 19‐21 USTA League National 65 and Over 6.0 and 8.0 Men and Women – January 25‐27 USTA League National Invitational 7.0 and 9.0 Men and Women – February 1‐3 Ottawa University Baseball – February 7‐9, 13, 15, 19, 21 Surprise Tennis Classic USTA Pro Circuit – February 11‐17 Spring Training Welcome Back Lunch – February 15 College Baseball Classic – February 15‐18, 21‐24 Grand Canyon State Pickleball Games – February 19‐25 Spring Training Baseball – February 24‐ March 24

Sports and Tourism

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FY19 ACHIEVEMENTS 2nd Quarter

As of December 30th WRM reached 358 days without a lost man‐day due to injury. Wastewater Division

o Operations o SPA 1 WRF Shut down Ammonia system during winter months and are able to

maintain TTHMs well below permit limit. o SPA 2 WRF New influent pump installed Replaced Sludge valve

o Maintenance o SPA 1 WRF Repaired 4 rotors installed into P3 and P5

o SPA 2 WRF New influent pump installed Replaced Sludge valve

o Employee Recognitions

o Promotions & Hires Oct 8th – Elio Lemus promoted to Utility Mechanic Oct 22nd ‐ James Marks hired as Utility Mechanic Dec 11th – Armando Madero hired as Service Worker from GateWay

Intern Program Nov 15th – Armin graduated from AGTS

o Certifications Andrew Johnson – Collection Grade 4

o Outreach Oct 30th ‐ Sonoran Heights Elementary Nov 6th – Gateway Community College Students Plant Tour

Water Division o Operations & Maintenance

Tri State classes attended by 5 Water personnel Changing chlorination methods, energy savings of $36,000 per year

WATER RESOURCE MANAGEMENT DEPARTMENT

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Extending Roseview arsenic media life span resulting $27,500 savings this year

o Employee Recognitions o Promotions and Hires – N/A o Certifications Ryan Himes – Grade 4 in Water Treatment

Business Services Division

o SCADA Work Group James Donnelley hired as SCADA Specialist position Mid‐year FTE, SCADA Technician position, commenced recruitement

Completed Upgrade Project to Wonderware 2017 o Stormwater Non‐Residential Utility Billing (FY2018) As of 1/16/2019:

$697,824 out of $785,930 Collected 482 out of 590 Customers Paid

o SAMS

Implemented Automated Report Delivery Since Implementation of SAMS:

9,504 Lab Result Records Have Been Imported Automatically by the System for the Water Utility

9,767 Lab Result Records Have Been Imported Automatically by the System for the Wastewater Utility

Stormwater

o London Lacy became a member of the STORM, Board of Directors and the Secretary of the AZ Water Stormwater Committee

Water Resource Portfolio

o Attended Colorado River Water Users Association Annual Meeting 12/12 – 12/14

o On 12/28, submitted the City’s Designation of Assured Water Supply (DAWS) modification to ADWR.


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FY19 PERFORMANCE MEASURES 2nd Quarter

Wastewater Operations o SPA1 WRF Q2 Treatment Volumes: 766.511 MG o SPA1 Q2 Reclaimed Water Recharged: 678.350 MG o SPA2 WRF Q2 Treatment Volumes: 18.708 MG o SPA2 Q2 Reclaimed Water Recharged: 15.768 MG o Maintenance Work Orders/PM’s completed: 1176 o Collections Miles of pipe cleaned: 23.24 miles o Stormwater lines cleaned: 3.01

Stormwater

o Cleaned 3.63 miles of storm drain

Collections o 23.25 miles of sewer lines cleaned

Water Operations

o Drinking Water Delivered: 1,481 Acre‐Feet (482,684,000 gals) o Maintenance Performed:

403 Hydrants flushed and exercised 34 Hydrants repaired


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FY19 BUDGET


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FY19 PROGRAMS 2nd Quarter

Asset Replacement o Water: 95% complete o Wastewater: 75% complete

Cross‐Connection/ Backflow Program

o Commercial backflow tests processed: 208 o City Owned Backflows: Tested: 66 Repaired: 10 Replaced: 1

Pretreatment Program

o Drawing interceptor reviews: 90 o Comments: 12 o Be Gross: 6 hrs. o Inspections FOG: 2 o Industrial drawing review comments: 3

Capital Improvement Projects (CIP)

o SPA 1 Site and Security Wall Project is 95% complete. o Recharge Basin 4 Rehabilitation 50%. o Partial Closure of Plant 1 & 2 Basins 20%. o Hydro Tank Leveling Complete o Reclaimed Storage Basin 2 Cover Repair 60%. o Bell Road Lake Site and Security Wall in Design.

Stormwater

o Billing: 88.79% collected (non‐residential) o 5.90% outstanding (non‐residential)


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Water Conservation Program o 2 Water Conservation Workshops conducted o 2 Outreach Events o Events Attended:

o Surprise Party December 1st o Local First Arizona Fall Fest Nov. 3rd

o 3 Master Gardner Clinics o 1 InfoShare Event o 14 Smart Irrigation Controller Rebates Issued o 4 Abracadabra Magic Shows conducted for school aged children o 8 Fourth Grade Groundwater Model Presentations delivered


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2nd Quarter 2019 - Surprise, Arizona

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