2nd ANNUAL NATIONAL EA & PA CONFERENCEclaridenglobal.com/conference/australia-eapa2016/... ·...

Empowering EAs and PAs of Today: Unleashing Your Strength Within

HEAR FROM INTERNATIONAL SPEAKERS AND PROLIFIC AUTHORS WHO WILL BE SPEAKING AT THIS YEAR’S NATIONAL CONFERENCE

Hear What Our Past Delegates Have to Say!

3 Days of Inspiration and Fresh Perspectives to Take Your Career to the Next Level

2nd ANNUAL NATIONAL EA & PA CONFERENCE

Main Conference: 20 - 21 April 2016Post Conference Workshop: 22 April 2016

Venue: Melbourne Marriott Hotel

Call: +61 3 9909 7310 | Email: [email protected] | Visit: http://www.claridenglobal.com

1. Achieve corporate breakthroughs as an ambassador of your

organization

2. Equip yourself with key strategic and leadership skills to

become a valued member of your team

3. Establish a good working relationship with your boss and

your colleagues

4. Gain new insight into your career with positivity, passion, self-empowerment and effective goal setting 5. Handle challenging situations and people effectively

6. Embrace change and opportunity to be the leader of your

career

Lizzie WagnerFinalist in Telstra Business Women’s Awards and Lifetime Achievement Award in Business

Sarah LaurieAuthor of Best Selling Books “Change Your Life: 12 Principles of Living” and “From Tired to Inspired”, Sarah is a highly sought-after international speaker

Corrinne ArmourNominee for The Victorian Honour Role of Women and Co-Author of “Developing Direct Reports: Taking the guesswork out of leading leaders”

Heather YellandRenowned international speaker who has been featured in media outlets across the region including Channel 7, TVNZ 7, Radio New Zealand National, Cleo and Melbourne Talk Radio

“A new perspective on my career, my life and my future. Thank you”- Marketing Assistant/Personal Assistant, Mazda Australia

“I learnt a lot about myself and the people I work with. After doing the course I feel like I am a changed person with the skills and knowledge to now take initiative to move up in my company”

- Personal Assistant / Administrator, ICPS Australia Pty Ltd

Jon Michail Rrecipient of the Australian Achievers Award

Kaye Hodge Highly experienced speaker who has facilitating EA & PA motivational workshops and presented plenary presentations at EA & PA conferences

Supporting Partner:

Past Participating Companies:

Testimonials from Past Participants:

Really enjoyed the speakers - thank you. Very thought provoking.- EA / Marketing Co-ordinator, Strathearn Insurance Brokers

Very inspiring and diverse range of speakers. Absolutely AWESOME.- Executive Assistant to the CEO, Melbourne IT

Some really valuable speeches, interesting stories shared, opportunities to meet other people.

- PA to the COO, Dooleys Lidcombe Catholic Club

Learnt a lot about my position and confirmed what a great job I have!- Personal Assistant to Finance Director, BSH Home Appliances

Sarah - last workshop presenter was brilliant. One of the best speakers that you had. Very beneficial.

- Executive Assistant, Department of the Premier and Cabinet

Enjoyed the excellent speakers - Lizzie, very helpful and it applied to my life and work situation. Great to network with other EAs in the same position. Feel refreshed. Thank you.

- Executive Assistant to Chief Product Officer, Nextgen Group

2nd ANNUAL NATIONAL EA & PA CONFERENCE


EMPOWERING EAS AND PAS OF TODAY: UNLEASHING YOUR STRENGTH WITHIN20 - 22 APRIL 2016 | MELBOURNE MARRIOTT HOTEL

Over 400 executive secretaries and PAs have attended our secretaries program worldwide. They have received outstanding testimonials. Selected past participating companies from Australia include:

• Adelaide City Council• Alinta Energy• APP Corporation Pty Ltd• Austin Health• Australian Taxation Office• Bankwest• Barclays• BBC Worldwide Australia Pty Ltd• BGC Contracting• Brisbane Airport Corporation• Bupa• Department of Health• Department of Industry• Department of the Premier and

Cabinet• EFIC• Ericsson Australia• Fire & Rescue NSW

“

“• FM Global• Frucor• IDEXX Laboratories• Institute of Chartered Accountants

Australia• Jones Lang LaSalle• Knorr-Bremse• Komatsu Australia• Lend Lease• Lenovo (Australia & New Zealand)

Pty Ltd• Macquarie Group• Mastercard• Mazda Australia• McAfee• National Australia Bank• NEHTA• Nestle Australia

• Newmont Asia Pacific• Nielsen• NSW Health Pathology• NSW Treasury• Perth Airport• PricewaterhouseCoopers• Queensland Health• RBC Capital Markets• Schneider Electric• Siemens Ltd• Spinifex Pharmaceuticals• Suncorp• Teachers Mutual Bank• Toll Global Logistics - Customised

Solutions• University of Sydney• Yarrabee Coal Company

Fabian DattnerOwner - Founding Partner - FacilitatorDattner Grant Pty Ltd

Anneli BlundellDirectorMotivation Matters Pty Ltd

Jon BurgessCEO Kwan Pty Ltd

Col FinkHead of EngagementThought Leaders

Jon MichailImage Consultant | Personal Branding Coach | Business Coach | Group CEOImage Group International

Case Study: Transformational Leadership Skills for EA/PA

Credible Communication - How to Influence Without Positional Power

Aligning Yourself with the Boss: What Bosses Look for in an EA

Charting your Long-Term Career Success with Effective Goal

Setting

Brand YOU! - How to Maximize Your Personal Brand Power &

Influence™

Kaye HodgeExecutive Assistant, Centre for Learning and Research in Higher Education and LearningThe University of Auckland

Elise SullivanDirectorAustralian Academy of Clinical Leadership

Marie-Anne RustichelliExecutive Assistant to CEO (Tim Costello)World Vision

Phillip FernandezHuman Strategist, Speaker & TrainerWizard

Heather YellandFounder and Director The Elevation Company

Luke HawkinsOwnerLuke Hawkins Coaching

Corrinne ArmourFearless Leadership-Speaker-MentorCo-Author ‘Developing Direct Reports

Building a Professional Partnership with Your Boss and

Co-WorkersSecrets of Empowered Life

Empowering Yourself as an Effective, Integral Executive

Assistant

Demonstrating Your Value to Your Organization

Finding Flow to Achieve Optimal Performance

Improve Your Mental and Physical Health for Optimal

Work-Life Balance

Leading Change That Sticks

Sarah LaurieBest Selling AuthorSarah Laurie Lifestyle

Dealing with Stress and Turning It into Positivity

Lizzie WagnerManaging DirectorLizzie Wagner Group

Building an Opportunity Mindset and Becoming the Leader of

Your Own Life

Patrick HollingworthKeynote Speaker, Leadership and Change Management Consultantwww.patrickhollingworth.com

Faye HamptonSuccess Coach and Keynote SpeakerLive Your Fulfillment

The Light and Fast Organization: A New Way of Dealing with

Uncertainty

Dealing with Conflict in the Workplace

Speakers’ Line Up


Book Your Seat Today! Email:

[email protected] call +61 3 9909 7310 for

Immediate Booking!

Best Regards,

Joana NarcisoConference Director

Dear Colleagues,

In order to steer their organizations amidst competitive global market conditions, executives rely on their competent and well-equipped assistants to help them manage aspects of their work lives. The role of executive assistants (EAs) and personal assistants (PAs) has dramatically evolved to be of one that demands a combination of perspicacity, inventiveness, flexibility, poise and resourcefulness.

You have the onus to take charge of your own professional development and harness effective strategies to manage your career progression. It is crucial for you to equip yourself with comprehensive knowledge of the functions of the management and master strategic and communicative skills to play active roles in all processes , remain relevant and effective at your organization and cope with your evolving duties.

Following last year’s inaugural conference success, we are proud to present the 2nd Annual National EA & PA Conference this coming April in Melbourne which will go into greater depth on how EAs and PAs can empower themselves in the contemporary corporate world. Hear from over 20 outstanding thought leaders, highly rated industry experts and fellow EAs/PAs around the region who will utilize practical insight, exercises and case studies to explore current and anticipated challenges as well as provide tips for your career advancement.

Specially crafted for senior personal assistants who strive for continuous professional development, you will relook your career with fresh perspectives and embrace change and opportunity to be the leader of your own career. Besides picking up critical skills required to help you achieve corporate breakthroughs, you will also discover strategies to manage your career more effectively through self-empowerment, building of opportunity mindset, utilization of technology, finding the work-life balance and more. You will leave this excellent event with the ability to cope efficiently with the developments within your role and become a core member of your organization.

Book your seats now and be where the Executive Assistants and Personal Assistants across Australia will gather! Mark 20 - 22 April 2016 in your calendar now!

Welcome to the 2nd Annual National EA & PA Conference

EMPOWERING EAS AND PAS OF TODAY: UNLEASHING THE STRENGTH WITHIN20 - 22 APRIL 2016 | MELBOURNE MARRIOTT HOTEL


Discover how to communicate

with your boss and align to

their goals

Become an ambassador for your bosses and

organization

Embrace change and

opportunity to become

the leader of your career

Enhance your work

efficiency by going

digital

Handle challenging

people and situations

effectively

Achieve personal and

corporate breakthroughs

Stand out from the

crowd, impress at first

sight

Sharpen core skills

to take your career to

the next level

10 REASONS TO JOIN US IN APRIL:

Conference Highlights20 - 22 APRIL 2016 | MELBOURNE MARRIOTT HOTEL

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Establish your image and

personal brand to create positive

first impressions

2ND ANNUAL NATIONAL

EA & PA CONFERENCE

Enhance your ability to adapt to

stress and adversity

DAY ONE - 20 APRIL 2016

09:00

09:15

10:45

Opening Address by Conference Chairman

Faye Hampton Founder & Success Coach Live Your Fulfilment

Anneli Blundell Director Motivation Matters Pty Ltd

Fabian DattnerOwner - Founding Partner - FacilitatorDattner Grant Pty Ltd

Fabian Dattner is well known to many Australians as one of the country’s leading female entrepreneurs. She is widely recognized as a highly effective cultural/change strategist, facilitator, teacher, ethicist and social entrepreneur. Fabian Dattner has been cited by Australia’s premier business magazine, The Bulletin, as one of Australia’s top 100 contributors and has twice been a runner up in the state Telstra business women’s awards.

Founder of Live Your Fulfilment, Faye Hampton, is a leading Success Coach and Trainer. Working in businesses and one on one Faye is well known for enabling results for her clients. She works with groups and offers one on one coaching globally where she has helped many people breakthrough barriers in their lives and achieve their goals. Her series of workshops “The Woman inside the suit” received acclaim for life development for Corporate women regaining their passion outside of the workplace. She dedicates her life to working with others to achieve their goals in all aspects of life from business, relationships, career and finances. Faye has worked as part of the Anthony Robbins team, Authentic Education team and her book “101 ways to positive living” is due to be launched in May 2016.

Faye provides education, coaching and tools to help you attain fulfilment and accelerate outcomes. Through courses, workshops and limited availability of one on one coaching, Faye works to help you grow your capabilities, enjoy your life and maximize your results.

Executive Assistants - The Secret Weapon of Many Successful Leaders Today

Today’s administrative assistant is a new breed of worker. He or she now shoulders much responsibility in today’s fast-paced, technology-driven era.

EAs and PAs assisting their bosses today are far from that of a Mad Men-like secretary, who is bound to a typewriter, preferring to be seen but not heard. Today’s assistant is the driving force at many organizations, responsible for fortifying the foundation of support that positions leading business leaders and entrepreneurs for ultimate success.

Extraordinary efforts are required to sustain longevity in this role. Assistants who survive at the highest levels share a hunger for perfection and an insatiable drive to surround themselves with others having the same level of commitment.

Case Study: Transformational Leadership Skills for EA/PA

Morning Refreshments

• The attributes of a successful and great business leader• Learning to speak up and taking the initial steps into a leadership capacity• Deciding what kind of leader you want to be• Essential project and strategic management skills

10:00

11:00

Credible Communication - How to Influence without Positional Power

Dealing with Conflict in the Workplace

• Understanding conflict, boundaries and personality types• Emotion in conflict and impulse management• Closing the Communication gaps and taking back control• Rapport and reframing situations for positive outcomes• Developing meaningful conversations • The final fall back

Main Conference Agenda 20 - 21 APRIL 2016 | MELBOURNE MARRIOTT HOTEL

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Anneli is an author, speaker and professional People Whisperer obsessed with decoding people dynamics for improved performance. She specializes in interpersonal intelligence - the ability to understand and navigate the people dynamics in a given situation. She’s recently published her latest book, Developing Direct Reports: Taking the guesswork out of leading leaders, a reference guide for developing leadership performance on the job.


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13:30

14:15

15:00

12:30

Heather YellandFounder and Director The Elevation Company

Heather is a renowned international speaker who has connected with audiences from four continents and was head hunted by one of the world’s leading speaker trainers to deliver Speaker Training for small to medium businesses in Australia and the UK. She has also been interviewed by and featured in some of Australia and New Zealand’s leading media outlets, including Channel 7’s Sunrise programme, TVNZ 7 Breakfast show, Radio New Zealand National, Cleo, Melbourne Talk Radio, The Age’s GoodWeekend, Body and Soul and Insight Magazine.

Finding Flow to Achieve Optimal Performance

Charting your Long-Term Career Success with Effective Goal Setting

Afternoon Refreshments

Networking Lunch

• Stop multi-tasking, and start prioritizing with speed and accuracy • 5 Fundamental disciplines of an effective EA/PA to manage tasks effectively• Think Big & Think Small: Keys for focusing on the bigger picture, while paying

sufficient attention to details • Tips to find the 25th hour in your day

• Know your personal objectives• Learn what will motivate you• Match your objectives to your organization and its culture• Create your strategic career plan• Action Plans to get it going

11:45

Kaye HodgeExecutive Assistant, Centre for Learning and Research in Higher Education and LearningUniversity of Auckland

Over the last 7 years Kaye has achieved a significant national and international reputation in raising an awareness of the importance of investing in the continuous professional development for EAs and PAs. She is extensively involved in facilitating EA & PA motivational workshops, providing plenary presentations and taking on Conference Chair roles. She is highly experienced in working for senior managers in complex organizations and she places the utmost value on being able to support the professional development of her fellow EAs and PAs.

Building a Professional Partnership with Your Boss and Co-Workers

• Communication with clarity • 5 Communication competencies to influence your colleagues and your boss• Exploring the steps of successful negotiation with your colleagues and your

boss• Building confidence to liaise with your boss on a strategic level

Overcoming the Challenges of Today’s EA/PA

EAs and PAs are complex roles which require a range of professional skills including time management, interpersonal ability and organization for results. As today’s workplace continues to evolve, they are expected to confidently tackle the challenges associated with working in a demanding and fast-paced environment. Therefore, they must be aware of the common challenges that they are likely face at work and come equipped with the tools needed to overcome them.

Col FinkHead of EngagementThought Leaders

Col is an irrepressibly enthusiastic speaker who cares a great deal about making people’s lives more awesome. He presents keynote speeches designed to make the world a better place, and teaches others how to do the same. He works with organizations to transform their cultures into supportive and fulfilling environments where people love to work.


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16:15

17:00

Jon Burgess CEO Kwan Pty Ltd

Jon is an international leader in the field of people networks and advocacy. His passion to help organizations gain and maintain their competitive advantage through developing and leveraging their people networks led to the launch of Kwan in 2002. He is recognized as one of the most innovative minds, renowned for his development of The Three Minds™philosophy.

Aligning Yourself with Your Boss : What Bosses Look for in an EA

Closing Remarks by Conference ChairmanEnd of Day 1

• What bosses look for in an EA? • What makes a successful EA? • How to align yourself with your boss?

15:30

Marie Anne Rustichelli Assistant to Tim Costello – Chief Executive Officer World Vision Australia

Her principle objective is to ensure her manager and the team around me achieve their objectives. Their victories are her victories and their wins are her wins.

With a mix of legal, corporate and not for profit experience, Marie Anne work with a unique professional lens that fosters a holistic approach to the path she follow and those she support. It’s not just about administration but stakeholder management, strategic intent and delivering on established goals.

Empowering Yourself as an Effective, Integral Executive Assistant

Overcoming negativity and misunderstandings about your role• Positioning yourself as more than “just” an assistant• Having a voice in business decisions, strategy and direction• Building management skills and demonstrating your willingness to take on

extra responsibility

DAY TWO - 21 APRIL 2016


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09:00

09:15

10:45

Opening Address by Conference Chairman

Corrinne ArmourFearless Leadership-Speaker-MentorCo-Author ‘Developing Direct Reports

Corrinne is a thought leader, passionate about supporting leaders, teams and organizations to reduce wasted human potential. Corrinne’s mission is to empower leaders and teams through Fearless Leadership. Recognized as a provoker of change and growth, Corrinne shows leaders how to release the human potential in their careers, teams and organizations.

Patrick Hollingworth Keynote Speaker, Leadership and Change Management Consultant www.patrickhollingworth.com

Patrick Hollingworth is a speaker, author, workshop facilitator and consultant. He helps people, teams and organizations deal with an increasingly volatile, uncertain complex and ambiguous business world. Based in Australia but travelling internationally to deliver keynote presentations, workshops and consulting to a range of large and small organizations, Patrick is an expert in the field of organizational agility and adaptability, and helps businesses become ‘light and fast’ in response to rapid change.

Understanding the Changing Role of Today’s EA and PA

Gone are the old clichés of EAs and PAs doing clerical work, answering the phone and picking up dry cleaning or conducting other chores for their bosses. Employers are now essentially looking for a right hand – someone who can keep them on track, assume a partial portion of their roles from time to time and even provide advice to their bosses. Hence, it is important for EAs and PAs to master the necessary skills for a rewarding career.

Lynne Roeder, Regional Director of Hays Office Support, describes how the role of EAs and PAs today have evolved. “To be successful as an EA or PA you not only need the right technical skills, such as knowing how to use the latest office software and being internet savvy, but you must also possess the appropriate soft skills to meet the role’s requirements. You need to be a confident communicator, dedicated, focused and able to multi-task.”

Morning Refreshments

10:00

11:00

The Light and Fast Organization: A New Way of Dealing with Uncertainty

Leading Change That Sticks

• Learn what brain science tells about why change is hard!• Diagnose their own below conscious relationship to change• Build resilience in the face of change• Communicate change with greater confidence, flexibility and impact• Lead change that sticks


Lizzie Wagner has over 30 years experience as a trainer, events manager and promotions manager/presenter in the fashion and television industries and is a highly sought after international speaker. She has trained thousands of individuals and corporations in image, presentation and customer service. During the course of her career, she has worked with not only models, actors, politicians, TV and sporting celebrities and CEOs as well as individuals seeking mentoring, esteem and business coaching.

Keynote Address: Building an Opportunity Mindset and Becoming the Leader of Your Own Life

• EA/PA Roles: Yesterday, Today and Tomorrow• How to adopt to change management• Overcoming adversity, and developing the mental and physical resilience to win • Ways to help deal with feelings of under-appreciation, hopelessness, anxiety

or depression• Embracing change and opportunity, and surviving periods of change to come

out stronger• Building confidence in yourself and developing your self-belief to make a

unmask your potential


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13:30 Improve Your Mental and Physical Health for Optimal Work-Life Balance

Luke HawkinsOwnerLuke Hawkins Coaching

Luke Hawkins is a World Class Trainer of NLP and Hypnosis who specializes in creating permanent and lasting results in the areas of health, wealth creation, profitability and business growth. His life purpose is to awaken the force within each person to know and experience their true greatness.

Luke is the owner of Luke Hawkins Coaching, a company that empowers people to make powerful lasting changes in their life and business.

Jon Michail Image Consultant | Personal Branding Coach | Business Coach | Group CEO Image Group International

Controversial, charismatic and honest, Jon-Michail is Founder and CEO of Image Group International and the Institute for Image Management; an Australian based multi-million dollar corporate image advisory and coaching organization.

As a past designer with Christian Dior he further studied International Business Management at Monash University, Australia and has extensive experience in corporate communication, marketing, styling and branding. He pioneered the concept of holistic image management and is regarded as the image advisor’s advisor.

He is also a past winner of the International Image-Maker of the Year Award (USA), a recipient of the 1999 Australian Achievers Award and Winner of the 2001-2002 Hong Kong Bank International Business Award, along with many other business and marketing achievements.

Phillip FernandezSpeaker, Trainer & Business CoachWizard

Phillip Fernandez, a passionate human being and widely known as the Human Strategist is Director & Founder of WIZARD Business Consulting, a national Business Coaching and Training Company. He has also become a sought after speaker and trainer with forward thinking companies, franchise operations and retailers who really place value in their people. He also writes articles for industry related magazines and publishes on LinkedIn on Excellence in People Performance.

Phillip has been recently featured in the international Motivational Speakers Australia and Motivational Speakers America books & online Magazine publication amongst 80 of the most well renowned speakers and trainers in the country and overseas.

Prior to this he acquired more than 25 successful years in senior management roles as National Sales Manager, General Manager and Human Resource Director and made his mark with major international companies in the industry across Australia and New Zealand with exposure to Europe, Asia and USA.AS an NLP Practitioner with a Business/HR/Psychology professional background Phillip has channelled his research & philosophy in the understanding of human behaviour to drive personal performance. 4P`s of Success - People, Passion, Performance, Profit.

IT’S ALL ABOUT YOU : EAs/PAs’ Self-Empowerment and Sustaining a Healthy Work-Life Balance

“Work” is often defined as your career and ambition, while your “life” refers to a more complex arena involving health, pleasure, leisure, family, spirituality and more. As EAs or PAs, no matter how you personally divide up your energy, attention and time among these different aspects of your life, it is essential to acknowledge that the way you prioritize your work/life balance is your active choice.

Self-empowerment involves developing the confidence and strength to set realistic goals and fulfil your potential. Being an EA or PA, you need to be aware of your strengths and weaknesses to better manage daily challenges you face at work. Hence, believing and bringing the best in yourself is crucial for you to deliver the highest level of productivity and make a difference to your organization.

• What does a healthy lifestyle look like in the stressful corporate environment of today?

• Common health problems seen across businesses Australia-wide - what to be aware of

• Taking charge of your own mental and physical health and wellbeing • Creating the ultimate work-life balance in a constantly demanding role

14:15 Brand YOU! - How to Maximize Your Personal Brand Power & Influence™

• First Impressions• Personal Branding for Your Career Success• Why You Are One of the Greatest Brand That’s Never Been Branded

12:30 Networking Lunch

11:45 Demonstrating your Value to Your Organization

• Modern role of EA/PA in the current business environment• Becoming an ambassador for your organization and your bosses• Recognizing and demonstrating what you can bring to your company• Understanding and showcasing your strength


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17:00

Elise Sullivan Director Australian Academy of Clinical Leadership

Elise has successfully transitioned from clinician (Registered Nurse), through to senior management levels in the health and aged care sector, and policy advisor in the Commonwealth and State government. She is a director of the Australian Academy of Clinical Leadership, which delivers professional development programs to advance the clinical skills of health professionals and leadership skills of managers. She also works in local government and the corporate sector.

Elise’s research has uncovered the Autonomy Collaboration Paradox – the key to surviving in volatile and uncertain times such as these. She specializes in creating leaders and cultures that empower staff to take initiative and responsibility at the point of care and service – empowering them to make the right decisions at the right time.

Closing Remarks by Conference ChairmanEnd of Day 2

16:15 Living an Empowered Life

Self-empowerment is key to self-actualizing. If we want to lead our best lives, make an impact in whatever area we choose, then we absolutely and completely must accept that it is our choices and decisions that will give us power. People who cannot accept this will continually find themselves victims of circumstance, powerless to do anything about their lives and the situations in which they find themselves.

Sarah LaurieBest-Selling AuthorSarah Laurie Lifestyles

Sarah is a best-selling author and a highly sought-after international presenter in the corporate sector. She has shared her inspiration across several media channels in both New Zealand and Australia. Not only does she work with clients in her coaching practice, she also runs public seminars annually throughout New Zealand and delivers Lifestyle & Wellbeing programs to teenagers within high schools.

15:30 Case Study: Dealing with Stress and Turning It into Positivity

• Why it’s important?• What are the signs?• How to avoid burnout• Managing attitudes in stressful times• The importance of positive psychology in the workplace

15:00 Afternoon Refreshments

About Your Workshop Leader

Lizzie Wagner has over 30 years experience as a trainer, events manager and promotions manager/presenter inthe fashion and television industries and is a highly sought after international speaker. She has trained thousands of individuals and corporations in image, presentation and customer service. During the course of her career, she has worked with not only models, actors, politicians, TV and sporting celebrities and CEOs as well as individuals seeking mentoring, esteem and business coaching.


Post-Conference Workshop 22 APRIL 2016 | MELBOURNE MARRIOTT HOTEL

Workshop Timetable: Workshop A will run from 09:00 - 12:30 with mid morning and luncheon breaks. Workshop B will run from 13:30 - 17:00 with a mid afternoon refreshment break. Registration begins 30 minutes before each workshop commences.

WORKSHOP A: 09:00 - 12:30

Effective Communication and Negotiation SkillsDo you have what it takes to be a leader both personally and professionally? Are you communicating effectively to secure your place at the top; or do you still see yourself in a background support role? Is your verbal and non verbal communication delivering your target message or are you forever being misunderstood? Are you engaging and captivating in your conversations and negotiations? Are you secure in your space, do you own it or are you overpowered by the presence of others? Do you have a strong sense of self or are you constantly putting yourself down? Are you using emotional intelligence in your negotiations? Have you clearly defined your strengths and weaknesses? It is all within you, you are already and EA/PA therefore you possess strong organizational and management skills, time management and negotiation capabilities. This sessions is about redefining your role as leader and mentor.

This highly interactive workshop, filled with case studies and live role play will assist you in realising the opportunities that lie ahead, eliminating the fear of change and or failure and propel you towards leadership, communication and negotiation success.

Topics include:• Self analysis diagnostic• Identifying your strengths, weaknesses, opportunities and threats• Developing expert communication and negotiation skills• Verbal and non verbal communication, yourself and others• Understanding personality types and the art of mirroring• Expert communication and negotiation skills• Using emotional intelligence effectively in negotiation• Managing difficult people• Mentoring and coaching Junior team members

This ½ day workshop will be led by international speaker and presenter, Lizzie Wagner Managing Director of The Lizzie Wagner Group. Lizzie offers innovative training solutions for the public, private and individual sectors, internationally. Having formally run a highly successful international talent agency, event management company and finishing schools, Lizzie has worked with world leaders on; organizational branding, change management and executive coaching. She has also trained thousands of corporations in the public and private sector. Whilst delivering practical information and theories, her sessions are though provoking and catalysts for change. Attendees will have the opportunity to be a part of a series of live role plays to assist with imbedding the theory into practise. You will find these skills and tools not only useful for your working life but inclusive of personal situations and challenges. Finally as stylist to the stars, including politicians, diplomats, models, sporting and TV stars Lizzie can create the overall image and brand, be that for an individual or entire corporation. The Lizzie Wagner Group – More than just face value!

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DAY THREE - 22 APRIL 2016

Post-Conference Workshop 22 APRIL 2016 | MELBOURNE MARRIOTT HOTEL

WORKSHOP B: 13:30 - 17:00

Sharpening Your Presentation Skills and Stakeholder EngagementPresentations are one of the most difficult and challenging experiences in our professional careers. Equally they can be one of the most rewarding and satisfying. Overall Presentation skills are vital to corporate success and personal and professional development. Whether it is your corporate style identity or that of the audience. Communication skills, delivering a board room paper or presentation, public and keynote speaking; this session will assist with your presentations being not only engaging but powerful. We will explore your delivery style and how to adapt it within an organizational or audience culture. Inclusive of engaging dynamic techniques we will show you methods and sharpen your current abilities and assist you to engage and bring on board; your boss, team members or stakeholders. Drive home your message with varying delivery styles and supreme confidence. Ideas and strategies to enable you to successfully be heard and acknowledged, proudly owing your space to achieve your desired outcomes and successfully getting your message across most professionally and succinctly.

This workshop is key to sharpening your presentation skills and stakeholder engagement. Some of the topics covered will include:• The importance of image, brand and presentation skills• Understanding what it is you want to achieve• Compelling and effective communication tools• How to leverage every conversation for improved relationships and performance• Public speaking• Delivering a presentation• Overcoming nerves• Techniques for ease of presentation• Writing your presentation• Delivery style/s

The process; teasers/ introduction/spacing/ voice projection/wrap up/tools/clarity/energy

Breathing and posture

We will assist you in developing a successful and powerful presentation. Realize that you may never overcome stage fright but you can learn to control it and use it to your advantage. Your facilitator Lizzie Wagner the Managing Director of the Lizzie Wagner Group has had over 30 year experience as a presenter and speaker for television, radio, Voice Over’s and public speaking forum. She has hosted events for up to 15,000 people in the audience through to engaging and powerful one on one coaching. Lizzie will teach you the tricks of the trade in a relaxed an informative matter. Be that for meetings, telephone conferences, conventions or public speaking. Lizzie works with politicians, diplomats, actors, models, sporting stars, pop and TV stars, CEO’s, HR, EA/PA, those with disabilities and the everyday individual. Bring along a four minute presentation and let’s see your star performance on completing. A fun, educational and highly interactive workshop not to be missed. This is the very first time Miss Wagner will share the trick of the trade in and EA PA forum.

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Benefits as Media Partner or Supporting Organization at 2nd Annual National EA & PA Conference

• Enhance your corporate profile and visibility within your industry - Your company’s logo will be emblazoned on our brochures

and distributed to executive assistants and personal assistants across Australia and New Zealand

• Affiliation with internationally recognized commercial event organizer

Clariden Global events are widely known and trusted internationally for giving best value to senior industry executives. We partner with

selected media and supporting organizations, capable of delivering the highest caliber of expert knowledge and key industry insights to

the target market.

If you meet the criteria mentioned above and would like to explore the opportunity to partner with us for 2nd Annual National EA & PA

Conference, please contact Kylie Matthews at +61 3 9909 7310 or email [email protected]

Do you have solutions to help improve the skills of today’s Executive Assistants? Looking for the ideal platform to raise your profile?

Leverage our limited sponsorship packages to strength and confirm your market position through consistent and continual branding

awareness and take advantage of the plethora of opportunities with thought leaders as well as executive assistants and personal

assistants from leading organizations.

Your Partnership with us will provide you with:

• Unparalleled industry exposure

• Leads generation and set-up of meetings with key decision makers

• Positioning your company as a thought-leader

• Reaffirming your position in the industry

Please contact Joana Narciso at +65 6716 9994 or email [email protected] to discuss

potential sponsorship opportunities or to custom make your own package.

Capitalize on this Forum

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AAPNZ has a membership of around 400 and is focused on growing that figure. The New Zealand Census 2013 states a potential of approximately 220,000 administrative professionals within the country across 50 different job descriptions.

Many people are making a career in administrative roles and the breadth of demands and skills required of these people is increasingly acknowledged by the public and employers.

AAPNZ has a supportive local and national network who gives Administrative Professionals opportunities for personal and professional growth, career upskilling and development.

AAPNZ is the only administrative organization in New Zealand offering an accreditation or registration pathway through their Certification. AAPNZ developed Certification to recognize the sum total of the administrative professional’s learning experience and involving formal or in some cases, theoretical or academic learning, and also the applied practical use of that learning in the workplace.

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Supporting Partner:

Join us on 2nd Annual National EA & PA Conference

EMPOWERING EAS AND PAS OF TODAY: UNLEASHING THE STRENGTH WITHIN20 - 22 APRIL 2016 | MELBOURNE MARRIOTT HOTEL

REGISTRATION PAGE

2nd Annual National EA & PA Conference20 - 22 April 2016 | Melbourne Marriott Hotel

4 WAYS TO REGISTER

Email: [email protected]

Fax: +61 3 9909 7788

Call: +61 3 9909 7310

Website: www.claridenglobal.com

FOR OFFICIAL USE

FEE RECEIVED REFERENCE L6099/JN/KY

PAYMENT METHODS

HOW TO REGISTER AND PAY

ACCOMMODATION

Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confi rmation.

CANCELLATIONS AND SUBSTITUTIONS

Once we have received your booking, the place(s) are confi rmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue.Substitution with a qualifi ed candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee.

Register with your Colleagues Today to Enjoy Group Discount*:

For 2 participants, receive 5% discount on the 2nd participant. For 3 participants, receive 10% discount on the 3rd participant.For 4 participants, receive 25% discount on the 4th participant.*Only 1 discount scheme will apply. Discount will only be applicable to the package of the lowest value.Your group discount compounds on top of your early bird discount! This offer is valid for a limited time only, till 30 March 2016. For 5 or more registrations, please contact me at [email protected]

Melbourne Marriott Hotel20 - 22 April 2016Corner Exhibition & Lonsdale Streets Melbourne Victoria 3000 Australia T: 61..3..9662..3900 www.melbournemarriott.com.au

ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM

PLEASE NOTE: CLARIDEN GLOBAL INTERNATIONAL LIMITED reserves the r ight to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, CLARIDEN GLOBAL INTERNATIONAL LIMITED will refund the full amount and disclaim any further liability.

ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +61 3 9909 7310.

PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by CLARIDEN GLOBAL INTERNATIONAL LIMITED and will be held in the strictest confi dence. It will be added to our database for the primary purpose of providing you with information about future events and services.

Visit us at www.claridenglobal.com for upcoming events

PLEASE NOTE: The conference fee includes lunch, refreshments and conference documentation. Payments are required with registration and must be received prior to the Conference to guarantee your place.

An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to “CLARIDEN GLOBAL INTERNATIONAL LIMITED”.

ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.

GROUP DISCOUNTS

FORUM VENUE AND ACCOMMODATION INFORMATION

BY CHEQUE / BANK DRAFT :Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927.BY TELEGRAPHIC TRANSFER TO:Bank Name: Standard Chartered BankBank Code: 7144Bank Branch Code: 001Bank Address: 6 Battery Road, #01-01 Singapore 049909Bank Account No: 0107775042Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITEDSWIFT Code: SCBLSG22

Please note that all bank charges are to be borne by participants. Please ensure Clariden Global International Limited receives the full invoiced amount.Note: Please include invoice number on all payment types and your company’s name in your payment instructions for our reference.CREDIT CARD:To make payment by credit card, please call our client services hotline at+61 3 9909 7310.

Booking Contact (Approving Manager) Mr/Mrs/Ms:____________________________Job Title:______________________________ Department:______________________Telephone:_____________________________ Fax: ______________________________Email:____________________________________________________________________Organization:______________________________________________________________Address:_________________________________________________________________________________________________________________Postal Code:_______________

I would like to receive more information on hotel accommodation using Clariden Global coporate rate.

Promotional Code (Optional): _________________________________________________Please register the following participant(s) for this Conference(Please tick to select your Forum Packages. You may tick more than one.)1st Participant Name (Mr/Mrs/Ms): ______________________________________________Job Title:__________________________ Department:_______________________________Telephone:_______________________________ Fax:________________________________Email:__________________________________________ Date of Birth:_________________Forum Package Selected: _______________________________________________2nd Participant Name (Mr/Mrs/Ms): _____________________________________________Job Title:__________________________ Department:_______________________________Telephone:_______________________________ Fax:________________________________Email:__________________________________________ Date of Birth:_________________Forum Package Selected: _______________________________________________3rd Participant Name (Mr/Mrs/Ms): _____________________________________________Job Title:__________________________ Department:_______________________________Telephone:_______________________________ Fax:________________________________Email:__________________________________________ Date of Birth:_________________Forum Package Selected: _______________________________________________4th Participant Name (Mr/Mrs/Ms): _____________________________________________Job Title:__________________________ Department:_______________________________Telephone:_______________________________ Fax:________________________________Email:__________________________________________ Date of Birth:_________________Forum Package Selected: ____________________________________________________

Please complete this section.

A: Conference + Full Workshops AU$2,695

AU$2,595

AU$2,595

AU$2,195

AU$995

AU$2,795 AU$2,895

AU$2,695 AU$2,795

AU$2,695 AU$2,795

AU$2,295 AU$2,395

AU$1,095 AU$1,195

AU$2,995

AU$2,895

AU$2,895

AU$2,495

AU$1,295

B: Conference + Workshop A

D: Conference Only

E: Workshops Only

C: Conference + Workshop B

Super Early Bird Fee

(If payments and registrations are

received by 3 Feb 2016)

1st Early Bird Fee


received by 2 Mar 2016)

2nd Early Bird Fee


received by 30 Mar 2016)

RegularFeeForum Packages

FORUM FEES

2nd ANNUAL NATIONAL EA & PA CONFERENCEclaridenglobal.com/conference/australia-eapa2016/... ·...

Documents

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