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  Paint the Mall Red for Women’s Heart Health @ Jefferson Valley Mall

Dear Associates,

I hope everyone had a great New

 Year! Thank you so much for all of your hard

work over the past few months. ome

departments have roken their sales

records! In order to continue growing our

usiness, not only here at our "ortlandt

#anor store ut throughout the company,

we have to maintain and improve two

things$ "ustomer service and store sales.

Now, how are we going to increase storesales% &ell as you may have noticed' we

have &(&! igns on certain product to

really gra the customers) attention items*

overhead announcements for items we have

to +push like our chicken wings over super

 The most important aspect to grow our

usiness is to demonstrate eceptional

customer service. "ustomers shop here

ecause of our low prices, cleanliness and

commitment to the community andeducation and they epect great customer

service. If they do not get these things when

they shop at hop/ite, they will drive right

down the road to our competition.

/ememer to always smile, greet the

customer o0er assistance if they look lost,

and walk them to the item. &e want you, to

e empowered to make the right decision. If

a customer is asking for a reasonale

sustitution 1within 23 or 24 of item on sale5

make that su. That is 6ust one eample of

how we say +yes to the customer. A

customer will leave and come ack happy

1and hopefully ring some friends5 knowing

that you used our 7 service commitments to

please the customer therefore, increasing

store sales. /ememer as an associate here

you are part of the "ortlandt #anor family*

you are the foundation of this usiness so if

)

- A8D certi9cationApril 3, 34p:;$;<p here instore, maimum 3< people.ign up y the time clock.

Mike Strang - Dairy managerZophia Podhorodecka -Haba/NonfoodsAnthony Brown -N/!oe A"stin- Bakery#yan Powers $ %&/Asst'M%#  Shonna S"((en- %&

!esse Mayerhofer- Dairy Manager&)ary Shaw- %rocery Manager!es"s Mo(ina SM!esse *inne(( &/N hief  

 +A leader is someone who helps developand coaches people into ecoming theperson they are meant to e.

Congratulate to those onPeople on the Move!

=pcoming Training

INSIDE THIS ISSUE

poming "raining 3

#ssoiate $potlight 4

Re%ards and Reognition 4

Cele&rations ;

'irthdays ;

Anniversaries ;

-its and >ieces ?

CORTLANDT NEWS!

ShopRite of Cortlandt Manor, 2094 E.Main Street, Cortlandt Manor, 10567 

Phone: 914-77-45

News(etter &ctober

+o("me , . ss"e ,

mpling events!

Service Commitment

of the Month

“Look for service opportunities to

dierentiate ShopRite from others.”

I GOTCHA!

I GOTCHA cards will be given to

each Associate observeddemonstrating leadership in custom

engagement throughout the mont

and a winner will be randomly chos

and awarded a Caught Medal and

Coupon at the end o each Month

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@@@@@@ >age 4

pirit DaysMarch 28th- BASEBALL DAY

Show your support for MLB opening day!

April 25th- TIE-DYE DAY

Have fun with tie-dye- wear your favorite tie-dye shirt, hat, bandana,

etc.

May 30th- HAWAAIIAN SHIRT DAY

Think suer" wear you favorite #aribbean shirt!

J!" 2#th- S$%ERHER& DAY

$ear a shirt with your favorite S%&'(H'() on it! *#apes are

acceptab+e

‘I GOTCHA’ Winners

"ongratulations!

"ristal cott 1akery associate5 on the irth of

her ay oy!

/uth illa 1>roduce5 on the irth of her ay! Boseph Tarcinale Bim "ummings

 Bay avage Cee Defranceso

#ilton #chayle

Their Milestone Anniversaries! @ Thayer Hotel

Genney Bertin

Anthony Lewis

Rae"a #i$%a"&i

'i"ton '(hay"eTerry )*e

Asso(iates o* the 'onth

February2015

-irthday "elerations

January2015

 Milton Mchayle

Waymon Lawton Sherry ZimbaldiGabriel Alamo

Feliz Garcia-Diaz

Randy Thompson

Dawn Waddell

Shealyssa Mason

oel Ron!

Tina Williams

"eter Lorenzo

oseph A#stin

$lizabeth Moschiano%olleen M#llin

&athryn 'o#r(

Darcella Dabbs

Stella Feminella

oelle acobs

$lizabeth Sayers

Sta#rt Wallace

$dwin Romero

R#th Se(er 

Lori 'arbey

Lilli Leonardo

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#nniversary (unheon

#nniversary (unheon )*+*,

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Maria .areri Children’s hospital fundraiser!

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/f you have any suggestions of %hat you %ould li0ein this ne%sletter1 please let us 0no%!

We than0 you1

Ja01 Mi0e1 'o&1 Ronald and 2iole!