2_5_5_documented Procedure for Corrective Action

8/11/2019 2_5_5_documented Procedure for Corrective Action

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MATS UNIVERSITY

RAIPUR

DOCUMENTED PROCEDURE FOR CORRECTIVE ACTION of 3 DOCNO: L2-DCP/CA/01 ISSUE DATE: Noveme! 1" 2003#

1.0 PURPOSE $

To Define & Implement methods to aoid !e"#!!en"e of identified non$"onfo!mities.

%.0 REFERENCE:

la#se No. '.(.% of IS) *001+%000 Inte!national ,#alit- Manaement s-stem standa!ds.

/.0 RESPONSI%ILIT& -

T'E E(ECUTIVE COORDINATOR-MATS CENTRE FOR POST )RADUATE STUDIES AND

RESEARC' *MCPSR+ ,'O IS T'E DESI)NATED MANA)EMENT REPRESENTATIVE

S'ALL %E RESPONSI%LE TO:

/.1.1 Dete!mine the need fo! "o!!e"tie a"tion.

/.1.% Ens#!e implementation of "o!!e"tie a"tion &

/.1./ Ens#!e that the a"tion implemented is effe"tie.

.0 PROCEDURE -

.1 IDENTIFICATION OF DEFICIENC&

An- meme! of staff identif-in a defi"ien"- !elatin to the p!od#"t2 p!o"ess o! in an-aspe"t of the ,#alit- Manaement S-stem o! an- #ndesi!ale sit#ation in"l#din

"#stome! "omplaints2 shall notif- this defi"ien"- th!o#h o!!e"tie A"tion 3o!m$A34

- !e5#estin this fo!m f!om the Manaement Rep!esentatie.

.% ISSUE OF CORRECTIVE ACTION FORM

Manaement Rep!esentatie shall iss#e the o!!e"tie A"tion 3o!m4 6A347 to the

initiato!2 if he "onside!s that the!e is need fo! "o!!e"tie A"tion. The A34 shall e

"ont!olled - assinin a n#me! 8!itten on it.

./ STATEMENT OF DEFICIENC&

The initiato! shall state the defi"ien"- #nde! stae$I in A34 and !et#!n the 3o!m toManaement Rep!esentatie

. INVESTI)ATION OF T'E CAUSE OF DEFICIENC&

..1 Manaement Rep!esentatie shall inestiate the "a#se6s7 of the defi"ien"- and f#!nish

!e"ommendations. Manaement Rep!esentatie ma- assin a "ompetent meme! of stafffo! inestiatin the defi"ien"- in "ase he feels the need to do so.

P!epa!ed & Reie8ed 9-+ App!oed -



MATS UNIVERSITY

RAIPUR

DOCUMENTED PROCEDURE FOR CORRECTIVE ACTION of 3 DOCNO: L2-DCP/CA/01 ISSUE DATE: Noveme! 1" 2003#

..% Manaement Rep!esentatie shall pass on the !eleant A34 to the inestiato!2 fi: a

ta!et date fo! inestiation and s#mission of !e"ommendations.

../ The inestiato!s shall !e"o!d the !es#lts of inestiation and !e"ommendations #nde!

stae$II of the A34.

.( REFERRAL OR. DECISION %& MANA)EMENT REPRESENTATIVE

.(.1 Manaement Rep!esentatie2 as he "onside!s app!op!iate2 shall eithe! de"ide

implementation of !e"ommendation o! othe!8ise2 o! !efe! the matte! in the ne:t

Manaement Reie8. In eithe! "ase2 this shall e !e"o!ded #nde! Stae$III in A34.

.; MANA)EMENT DECISION

.;.1 Manaement Rep!esentatie shall !eie8 and de"ide 8ith d#e "onside!ation to themanit#de of the p!olem+

.;.1.1 to ma<e "hanes in the do"#mented s-stem in line 8ith Do"#ment and Data ont!olP!o"ed#!e.

6and =o! 7

.;.1.% to ta<e app!op!iate a"tion in implementation of the p!o"ess2 8o!< ope!ations et". th!o#hassinment to the !espe"tie >ead of the Depa!tment.

.;.% Manaement Rep!esentatie shall !e"o!d this de"ision #nde! stae$IV in A34

.? IMPLEMENTATION OF C'AN)E

.?.1 Manaement Rep!esentatie shall ens#!e implementation2 its effe"tieness and !epo!t the

same in the ne:t Manaement Reie8 Meetin.

.?.% Manaement Rep!esentatie shall !e"o!d the aoe #nde! Stae$V in A34.

.' CORRECTIVE ACTION RECORDS

Manaement Rep!esentatie shall a!!ane to ente! the details of )se!ed non"onfo!mitie

alon 8ith the a"tion ta<en and thei! impa"t on ,#alit- s-stem in the o!!e"tie=

P!eentie A"tion Re"o!ds4.

P!epa!ed & Reie8ed 9-+ App!oed -

2_5_5_documented Procedure for Corrective Action

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