Group 4Group 4

Hugo GloriaHugo Gloria

Nancy HeidyNancy Heidy

Amy JoyAmy Joy

Key terms for this topic Key terms for this topic → → Hugo Hugo

What are orders and order letters What are orders and order letters → → GloriaGloria & Nancy& NancyResponding to the letter Responding to the letter → → HeidyHeidy

Common phrases in order letters Common phrases in order letters →→ Amy Amy & & JoyJoy

Key terms

Key terms for this topic

for this topic

Catalog number/item number/model number

&COD

Consignment&

Execute

Expedited&

Invoice

Merchandise&

Model number

Net&

Place

Purchase order (PO)&

Take

Terms

Catalog number/ Item number /Model numberCatalog number/ Item number /Model number

A number assigned to a product by a company to help identify a particular product

CODCOD

“Cash on delivery,” a shipment option that can be

used when ordering goods. Shipping something

COD means that the buyer pays for the goods when they are delivered.”

BACK

ConsignmentConsignment

In ordering terms, the consignment means your order, before you have paid.

ExecuteExecute

“to execute an order” means to fill or complete an order.

BACK

Accelerated; arranged and shipped more quickly than usual.

ExpeditedExpedited

A document that lists goods or services provided

and requests payment. An invoice is sent when it is time to pay for merchandise.

InvoiceInvoice

BACK

Products that are bought and sold in business.

MerchandiseMerchandise

The identifying number of a particular kind of computer or machine.

Model numberModel number

BACK

The total after all deductions have been made. To find out a business’s net profits, subtract

the operating expense from the gross (whole) profit. The result is the net profit.

NetNet

As in ”to place an order”: to request merchandise.

PlacePlace

BACK

A document sent by the buyer of merchandise to the seller. The PO lists the type, quantity, and price that has been agreed upon, and

usually also contains other information about shipping, terms of payment, etc.

Purchase order Purchase order (PO)(PO)

“to take an order” means to accept a customer’s order for merchandise. A supplier takes an order; a customer places an order.

TakeTake

BACK

The price, shipping policies, and other details of

how orders are processed in a company.

TermsTerms

BACK

What are orders?What are orders?A request from a customer for goods or services.The goods that a customer has ordered from a company, store, or manufacturer.

In what way? In what way? E-mailPhoneFox

Clearly confirm the information and ask for any other information.

the customer’s name and address,the customer’s name and address, an order reference number, the date of the order, a description of the order, including the quantity, size, color, model number, etc., and the method of shipping, the terns of payment, and relevant details.

0 Make sure you understand it.

0 Confirm all information with the customer.

0 Avoid making mistakes.

0 It is very important to respond to orders quickly and clearly.

Are letters you will get requestinggoods or services from your company.

Come with an order form or purchase order(PO).

The supplier’s informationThe supplier’s information:

The customer's informationThe customer's information:

The date of customer’s order

The item of the order

The way of the payment

Your informationYour information:

the department, the name of the company, the address and the date you send the response letter.

the name of the person in charge, the name of the company and the address

the name, the position and your company’s name

The shipping preference

1. We are very pleased…We are very pleased…－－ create a warm friendly tonecreate a warm friendly tone We confirm your order We confirm your order 2.2. At your earliest convenience…At your earliest convenience…－－ Is a very polite way of asking a Is a very polite way of asking a

customer to do something quickly.customer to do something quickly. As soon as possible As soon as possible oror Immediately Immediately

An example of an order letter.

What information you need to ask for?

Only listed the brand and the item the customer wants.

The supplier’s information

The customer’s information

The date of the order

Your information

The model numbers of the screensThe size of the screensThe method of the payment The shipping preference

If the supplier can’t fill If the supplier can’t fill the customer’s orderthe customer’s order

Apologize to the customer

Provide a Provide a suggestiosuggestionn

1.Placing orders1.Placing orders2.Requesting 2.Requesting orders orders quickly quickly3.Confirming 3.Confirming ordersorders4.Thanking 4.Thanking supplierssuppliers

We herewith order the following items...Enclosed please find our order.Terms abut agree payment and shipment(passive)

Ex ： Payment will be provided in full within X days of delivery and shipment will be made via APEX shipping’s international priority service.

Cancel the orderEx ： We reserve the right to cancel the

order if..Placing orderEx ： Would you please.. We are pleased to….Confirm to receiveEx ： We acknowledge receipt of your offer

and enclose our order No. for..

We require the goods urgently.

We would be grateful if you could deliver as soon as possible.

Please expedite our delivery.

Confirm the date ：This letter confirms your verbal order of

(date)Thank you for….which we acknowledge

as follows..Confirm to receive ：We are pleased to receive your order.We assure you that you order will receive

our best attention.

Thank you for your prompt and expeditious handling of this

order.

． Payment shall be standard X%-X days/NET 30.

． Payment shall be rendered upon delivery. ． COD not accepted.

． Partial shipment not permitted.． Packing should be strong enough to ensure sufficient protection.． Goods of inferior quality will be returned at the supplier’s risk and expense.