MATS UNIVERSITY RAIPUR

DOCUMENTED PROCEDURE FOR CONTROL OF PROCESS NON CONFORMANCES

Page 1 of 2 DOCNO: L2-DCP/NCP/01 ISSUE DATE: November 1, 2003.

1.0 PURPOSE

To define & implement methods for control of process and product non conformances to ensure that the processes and resulting outputs that do not conform to specified requirements are prevented from unintended use/further use.

2.0 REFERENCE:

Clause No. 8.3 of ISO 9001:2000 International Quality Management system standards

3.0 RESPONSIBILITY

The undermentioned functionaries shall be responsible for review and disposition of process non conformances and resulting outputs:

a) Teaching Faculty for subjectsb) Programme Coordinatorsc) Executive Co-ordinators including management representatived) Examination Superintendente) Chief Operations officer and/or his designated representativef) Process owners of processes identified for the Quality Management System.

4.0 PROCEDURE

4.1 Process non conformances may occur during the execution of :

a) Core Processes of Mats Universityb) The main processes that constitute the core processc) All sub-processes that enable the implementation of main processes.

Examples of Non conformances include:

Non completion of prescribed syllabus and credits,Failures in evaluation or correction of tests and/or assignments, Non completion of Internal Assessment before the final sememster, Not completing the Final Semester examinations before June during any academic year,Delay in Declaration of Final semester resultsNot taking attendance against every lecture conductedNon submission of Monthly Report before 5th of every month.Student Attendance and performance below stipulated levelsDeviation from Quality System objectives and sub-process objectives.

Prepared & Reviewed By: Approved by

MATS UNIVERSITY RAIPUR

DOCUMENTED PROCEDURE FOR CONTROL OF PROCESS NON CONFORMANCES

Page 2 of 2 DOCNO: L2-DCP/NCP/01 ISSUE DATE: November 1, 2003.

These processes are described under the process map for core processes, main processesand sub-processes of main processes.

4.2. In case of process non conformances found during any stages of implementation, respective functionary observing the nonconformity shall immediately arrange to bring to the attention of the concerned process owner under whose control the process/processes is/are being carried out.

4.3 The respective process owner under whose control the processes are being carried out , shall be responsible for ensuring that the non conformance is not allowed to be continued or used during further processes. The same functionary is also authorized to deal with the process non conformances by ensuring its appropriate disposition.

4.4 The responsible functionary shall promptly arrange to enter the Process non conformances in Process Non conformance Records.

4.5 All process non conformances or resultant outputs shall be identified and quarantined if necessary and if possible.

4.6 Process non conformances and resulting outputs shall then be reviewed by the respective functionary(s) as may be required for the following :-

1) Whether these can be accepted with concession to continue the processes.2) Whether these can be corrected to meet the specified requirements.3) Whether the entire process may have to be repeated to ensure conformance and

ensure acceptable resultant outputs.

4.7 After the review, respective functionary shall arrange to enter review decision in Process Non conformance records and arrange to intimate / notify the concerned departments/ process owner as well as initiate appropriate corrective action to avoid re-occurrence of the nonconformity if possible.

4.8 All corrected process non conformances shall be re verified for required specification and conformity.

5.0 ENCLOSURE

Particulars of Document Annexure No.Process Non conformance Records Annexure 1.

Unique document Identification numbers of Documents Marked by anasteric-* are indicated on the Master Document Index.

END OF DOCUMENT

Prepared & Reviewed By: Approved by