24 E-Learning Courses

We are offering a catalogue of off-‐the-‐shelf, ready-‐to-‐use e-‐learning courses on diverse subjects.

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Run them locally on your Intranet or on a more advanced LMS

new trends in training

customizable off-‐the-‐Shelf courses

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The must-‐have

e-‐learning courses for organisaCons in Nigeria

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e-‐learning training Por;olio

OrganisaConal EffecCveness

Personal Development & EffecCveness

Human Resources

CommunicaCon

Management & Leadership

Customer Service & Sales

Change Management

5

2

2

4

6

3

2

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Organisa=onal Effec=veness





Human Resources

CommunicaCon



Change Management

5

2

2

4

6

3

2

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Managing InformaCon Overload 1


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Organisa=onal Effec=veness

Managing Conflicts: A CollaboraCve Approach 2

ParCcipaCng in a High Performance Team 3

Handling Conflicts in the Workplace 4

The Concepts of Business Ethics 5

This course helps you organize an informaCon management system that works for you. By providing easy-‐to-‐use strategies and controls, you will be able to manage informaCon and avoid informaCon overload.

Organ

isa=

onal

Effec=v

eness

Managing InformaCon Overload 1

Everyone 45 mins Inline Quizzes None SCORM

T: 0809 937 4225 E: jobaraye@darrell-‐hill.com

§  Welcome §  Self-‐Assessment §  InformaCon Sources §  Managing Clu^er §  Reduce, Refer, Rearrange §  Filing It / Finding It §  Loose Ends §  Staying In Control §  Processing the Inbox §  Types of Upkeep §  Conclusion

In business today, there is an emphasis on finding collaboraCve soluCons to workplace conflicts, which result in strengthened workplace relaConships and a more innovaCve work environment.

Organ

isa=

onal

Effec=v

eness

Managing Conflicts: A CollaboraCve Approach 2



§  IntroducCon §  Is All Conflict Bad? §  What Causes Conflict? §  Unresolved Conflict §  PrevenCng Conflict §  When Do I intervene? §  Approaching Conflicts §  CollaboraCve SoluCons §  MediaCon and ArbitraCon §  Summary §  Quiz

Being on a real team may involve some changes in the way you work. In this course, you will learn the unique skills and techniques necessary to be a highly successful part of any team.

Organ

isa=

onal

Effec=v

eness

ParCcipaCng in a High Performance Team 3



§  IntroducCon §  What is a Team? §  Why Are Teams Important? §  Your ResponsibiliCes §  Team MeeCngs §  Making Decisions §  Solving Problems CreaCvely §  Dealing With Team Conflicts §  Team Work §  Summary §  Quiz

Students will learn how to use good listening and communicaCng skills to keep conflict construcCve, idenCfy natural conflict-‐handling styles and resolve conflict collaboraCvely.

Organ

isa=

onal

Effec=v

eness

Handling Conflicts in the Workplace 4

Managers 45 mins Inline Quizzes None SCORM


§  IntroducCon §  What Causes Conflicts §  ConstrucCve Conflicts §  DestrucCve Conflicts §  Approaching Conflicts §  A collaboraCve soluCon §  When CollaboraCon Fails §  Summary §  Quiz §  Conclusion

This course introduces the concept of business ethics and highlights the company code of ethics and/or business conduct, which describes company values, and standards of conduct.

Organ

isa=

onal

Effec=v

eness

The Concepts of Business Ethics 5



§  IntroducCon §  What is Ethics? §  Benefits of Ethical Behaviours §  Ethical Dilemmas §  THE CODE §  Seeking Assistance §  Personal Values Ethics §  ReporCng Ethical ViolaCons §  Acceptance §  Summary §  End

Personal Development & Effec=veness



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Human Resources

CommunicaCon



Change Management

5

2

2

4

6

3

2

EffecCve Time Management 1


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Personal Development & Effec=veness

EffecCve and Appropriate Use of Email 2

Time is unyielding. We can't stop it, slow it down, or save it for later. But we can improve how we manage and uClize our Cme. This program will help you learn invaluable Cme management skills.

Person

al Develop

men

t

& Effe

c=vene

ss

EffecCve Time Management 1



§  IntroducCon §  Self-‐Assessment §  The Barriers §  The Pareto Principle §  Seing PrioriCes §  The Value of Scheduling §  Project Planning §  Managing InterrupCons §  Saying No §  Summary §  Conclusion

E-‐mail is a powerful communicaCon tool that transcends Cme zones and conCnents. Its applicaCons are wide-‐ranging and it can contribute greatly to producCvity if used appropriately and effecCvely.

Person

al Develop

men

t

& Effe

c=vene

ss

EffecCve and Appropriate Use of Email 2



§  IntroducCon §  E-‐mail Awareness §  The Good and the Bad §  Appropriate E-‐mail Use §  E-‐mail Privacy §  E-‐mail ProducCvity §  WriCng EffecCve E-‐mails §  Replying to and Forwarding E-‐mails §  Minimizing Risks §  Your E-‐mail Policy §  Summary

Human Resources



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Human Resources

CommunicaCon



Change Management

5

2

2

4

6

3

2

Hiring the Right People 1


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Human Resources

Maximizing Employee Performance 2

A company's strength lies in its people, but hiring the right person for the job every Cme is not simple. It can cost thousands of Naira to search for, hire, and train new people. This must be done right the first Cme.

Human

Resou

rces

Hiring the Right People 1

HR Managers 45 mins Inline Quizzes None SCORM


§  IntroducCon §  The Job DescripCon §  Searching for Candidates §  Screening Applicants §  In-‐Person Interviews §  Preparing for an Interview §  ConducCng an Interview §  Aler the Interview §  The Offer Le^er §  Wrapping Up §  Summary

With a strong focus on employee parCcipaCon and posiCve reinforcement, this module outlines how to set expectaCons, coach for performance, solve performance issues, and develop employee performance.

Human

Resou

rces

Maximizing Employee Performance 2

HR Managers 40 mins Inline Quizzes None SCORM


§  IntroducCon §  A Highly EffecCve Manager §  The Performance Cycle §  Seing ExpectaCons §  Coaching for Performance §  Solving Performance Issues §  Summary §  Quiz §  Conclusion

Communica=on



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Human Resources

CommunicaCon



Change Management

5

2

2

4

6

3

2

EffecCve Business WriCng 1


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Communica=on

EffecCve PresentaCon Skills 2

ConducCng EffecCve MeeCngs 3

Interpersonal CommunicaCon 4

In business wriCng, it is always the writer's responsibility to make sure his or her message is understood. CommunicaCng your thoughts in a concise, logically organized manner is invaluable in business wriCng.

Commun

ica=

on

EffecCve Business WriCng 1



§  IntroducCon §  The concise writer §  Eliminate wordiness §  Ensure Clarity §  AcCve Voice §  The Organized Writer §  Three Step WriCng Process §  Planning §  Rough Dral & EdiCng §  The PunctuaCon Guide §  Conclusion

More than ever, good and effecCve presentaCon skills are vital to business and career success. This course program will help you plant your feet, look them in the eye, and deliver a clear message to any audience.

Commun

ica=

on

EffecCve PresentaCon Skills 2



§  IntroducCon §  Three EssenCals of Speaking. §  Substance §  Style §  Staging §  Impromptu Speaking §  Puing it all together §  Conclusion §  End

This course helps improve the quality of the meeCngs you lead or parCcipate in. In this course, you will learn how to plan, organize, orchestrate, and improve meeCngs.

Commun

ica=

on

ConducCng EffecCve MeeCngs 3



§  IntroducCon §  EvaluaCng Your MeeCngs §  EffecCve MeeCngs §  The MeeCng Cycle §  PreparaCon §  OrchestraCon §  Follow-‐up §  Summary §  Quiz §  Conclusion §  End

This course teaches how to idenCfy and overcome the barriers to good communicaCon, the importance of communicaCng with clarity, and the steps involved in the communicaCon process.

Commun

ica=

on

Interpersonal CommunicaCon 4



§  IntroducCon §  How Well Do You §  Barriers §  How We Communicate §  Get The Message Across §  Communicate Be^er §  Dealing With Challenges §  Summary §  Conclusion §  Quiz §  End




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Human Resources

CommunicaCon



Change Management

5

2

2

4

6

3

2

Personal Leadership Power 1


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EffecCve DelegaCon 2

Leading a High Performance Team 3

Management Basics 4

How to Set Goals in the Workplace 5

The Managers’ Role in a Ethical OrganisaCon 6

This course will help parCcipants understand what leadership is, how to increase theirs and other peoples’ personal leadership power, and how leadership can increase the producCvity of the firm.

Man

agem

ent &

Lead

ership

Personal Leadership Power 1



§  IntroducCon §  What is a Leader §  Learning to be a Leader §  Principles of PLP §  Developing PLP §  Measuring your PLP §  Personal Leadership Power §  PLP in the Workplace §  Developing PLP in Others §  Quiz §  Conclusion

This course teaches managers through the use of interacCve content how to use delegaCon to get work done through others, while empowering and developing their employees in the process.

Man

agem

ent &

Lead

ership

EffecCve DelegaCon 2



§  IntroducCon §  Test Your DelegaCon Skills §  What is DelegaCon §  Benefits §  DelegaCon Misunderstandings §  Choose a Task §  Choosing a Delegate §  The Briefing §  Following up §  If Something Goes Wrong! §  Summary

Increasingly, companies are turning to team-‐based workforces, which have been shown to outperform tradiConal work groups. How successful teams are, however, depends directly on how well they are led.

Man

agem

ent &

Lead

ership

Leading a High Performance Team 3

Team Leaders 45 mins Inline Quizzes None SCORM


§  What is a Team? §  Benefits of team §  Team Requirements §  Leading a Team §  Coaching a Team §  Avoiding Common Pioalls §  FacilitaCng ResoluCons §  Removing Team Members §  Dealing with ResignaCon §  Hiring New Team Members §  Summary

This course was designed with both the new and the more experienced manager in mind. It explains the many roles and responsibiliCes a modern day manager must take onboard to succeed in business.

Man

agem

ent &

Lead

ership

Management Basics 4



§  IntroducCon §  Core Skills of a Manager §  Planning §  DelegaCng §  CommunicaCng §  Managing MeeCngs §  Developing Oneself §  Summary §  Quiz

This course is designed for all employees, managers and subordinates and teaches the student how to effecCvely set goals at work and overcome personal and workplace barriers to achieving goals.

Man

agem

ent &

Lead

ership

How to Set Goals in the Workplace 5



§  IntroducCon §  What is a Goal §  Benefits of Goal Seing §  SMART Goals §  Steps to Achieving Goals §  Ethics and Goal Seing §  Ensuring Success §  Summary §  Quiz §  Conclusion §  End

Ethical organizaCons enjoy many benefits both economic and social. This course focuses on the manager's role in creaCng an ethical organizaCon and creaCng strategies for handling ethical dilemmas.

Man

agem

ent &

Lead

ership

The Managers’ Role in an Ethical OrganizaCon 6

Managers 45 mins Inline Quizzes None SCORM


§  IntroducCon §  What is Ethics? §  Benefits of Ethical Behaviours §  Ethical Dilemmas §  THE CODE §  Seeking Assistance §  Personal Values Ethics §  ReporCng Ethical ViolaCons §  Acceptance §  Summary §  End




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Human Resources

CommunicaCon



Change Management

5

2

2

4

6

3

2

Customer Service Success 1


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How to Sell Successfully 2

NegoCaCon Skills 3

Research verifies that the only way to achieve customer loyalty is to consistently meet and exceed their expectaCons. This module will help you understand your customers' needs so you can be^er serve them.

Custom

er Service &

Sales

Customer Service Success 1



§  IntroducCon §  Customer Service Facts §  Five Personal Needs §  Self-‐Assessment §  The Big Four §  GreeCng Customers §  Listening §  Responding Appropriately §  Assuring RelaConships §  The Customers Bill of Rights §  Conclusion

The knowledge and skills of selling in today’s compeCCve business world is invaluable. This course teaches you techniques to become a successful salesperson in any sales seing.

Custom

er Service &

Sales

How to Sell Successfully 2



§  IntroducCon §  Self-‐Assessment §  The Success Cycle §  PreparaCon §  Making the Sale §  Summary §  Conclusion §  End

This course helps you learn how to become a more proficient negoCator and teaches the importance of developing a win-‐win philosophy, and the six steps of every negoCaCon.

Custom

er Service &

Sales

NegoCaCon Skills 3



§  IntroducCon §  Self-‐Assessment §  What is NegoCaCon §  PreparaCon §  Six Steps of NegoCaCon §  Strategic and TacCcs §  Summary §  AcCon Plan

Change Management



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Human Resources

CommunicaCon



Change Management

5

2

2

4

6

3

2

PROACT: Change, InnovaCon and Opportunity 1


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Change Management

Managing Change 2

This module assesses the user's strengths and weaknesses within the six PROACT traits of successful innovators. It also outlines ways to improve PROACTability.

Chan

ge M

anagem

ent PROACT: Change, InnovaCon and Opportunity 1



§  IntroducCon §  PROACT Profile §  Improving Your PROACT §  Passion §  Resourcefulness §  OpCmism §  Adventurousness §  Confidence §  Tolerance of Ambiguity §  Geing PROATive §  Conclusion

Mastering change involves dealing with the effect of change on our own lives. This module teaches invaluable skills needed to make change work for us, not against us..

Chan

ge M

anagem

ent Managing Change 2



§  IntroducCon §  Personal Assessment §  The TransiCon Curve §  Skills for Mastering Change §  Review Quiz §  Conclusion §  End

Deployment Op=ons

Intranet §  Small size audience §  Not necessary to

track progress

1

LMS §  Larger size audience §  Necessary to monitor

and track progress

2



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Customiza=on Op=ons

Branding §  Your look & feel §  Your logo

1

Content §  Your case studies §  Your informaCon as

per your needs

2



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Licensing Op=ons

Owned §  All yours §  Unlimited number of

users

1

Rented §  SCll ours §  Pay a small fee per

user

2



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Pricing Op=ons

Owned §  From N50K per Ctle §  24 Ctles for the price

of 20

1

Rented §  From N15K per user,

per Ctle, per year 2



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Contact Op=ons for Demo

Lagos: Joy §  0809 937 4225 §  jobaraye@darrell-‐hill.com

1

Abuja: Taiwo §  0803 368 3112 §  tyusuf@darrell-‐hill.com

2



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24 E-Learning Courses

Business

Transcript of 24 E-Learning Courses