A Report on Product Development in Hospitality Operation Management
23512347 New Product Development Report
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MARKETINGPROJECT New Product Development & Pricing
1 Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
CHANGE IS THE ONLY CONSTANT IN TODAY'S MARKETPLACE
New Product Development & Pricing
Launch of NEW PRODUCT
Members:
Faseeh Ur Rehman - - - BAF-07-60
Nousherwan Akbar - - - BAF-07-14
Umer Farooq - - - BAF-07-39
Muhammad Waqas - - - BAF-07-34
Javeria Zia - - - BAF-07-17
Ayesha Siddiqui - - - BAF-07-18
Instructor:
Mr. Khurram Javed Paracha
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MARKETINGPROJECT New Product Development & Pricing
2 Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Executive Summary
Report is the practical part of the theoretical subject marketing of our BS
Accounting & Finance (Hons) Program. The sole objective is to familiarize the
students with the practical manipulation of business organization. This report
has been written to know about the causes that lead to the launching new
Product.
In the first phase of the report there is the general introduction about the New
Product Development.
In the next part; we took into account the objectives that are behind this. We
illustrate the objective one by one according to their priority. To understand
and specify the objectives is necessary to understand the variable, which affect
this issue. We define only the key variable. After this we collect the data from
different sources and analyze it, interpret it, and show the diagrammatical
representation for easy understanding. More over this we make someconclusion and offer our suggestions for improvements with some limitations
that we face. In the next phase the feasibility report of A.G Detergent with the
SWOT analysis, target market, market segmentation and the detail of 7ps of
marketing mix etc.
Authors
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MARKETINGPROJECT New Product Development & Pricing
3 Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Acknowledgment
We are very thankful to AlmightyAllah who has all the powers in the world
and who also give us power to perform the assigned task, which otherwise wecan't perform.
We are great full to Hazrat Muhammad (S.A.W.W) who remains an examplein every aspect of life
We are also very thankful to our parents. We are very thankful to our honorable
instructorMr. Khurram Javed Paracha for providing us with such an
opportunity to explore the practical aspects of the Marketing that refined our
theoretical concepts and would help us in the practical field.
We are also thankful to all of our respondents especially Mr. Allah Ditta who
co-operated with us in conducting the research and sorting out the cause of the
problem. We are especially thankful to our class fellows who help us fromevery aspect.
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MARKETINGPROJECT New Product Development & Pricing
4 Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Table of Contents
Introduction
Major Stages in New-Product Development
Idea generation ... Idea screening ..... Concept Development and Testing
Product Idea .... Product Concept ..... Product Image..
Marketing strategy development Business analysis. Test marketing. Commercialization...Key success factors in New Product Development
Operating Philosophy.. Organization Structure. The Experience Effect.. Management Style ...The Product Life Cycle
Product development . Introduction ... Growth ... Maturity.. Decline ...
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MARKETINGPROJECT New Product Development & Pricing
5 Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
New-Product Failures
1. Faulty Product Idea ...2.
Distribution Related problems ..3. Poor Timing of Launch ....
4. Improper Positioning 5. Others ...
PRICINGPricing Objective
Profit oriented goal ..
Sale oriented goal .
Maintain & increase market share ...
Status Quo goals
Pricing Decision
Cost-orientated ..
Demand-orientated
Competitor-orientated
Influences on Pricing Decisions
Company Objective ..
New Competitors ..
Suppliers / Distributers .
Cost
Existing Competitor ..
Customer
Management Culture ..
Company Market Stance
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MARKETINGPROJECT New Product Development & Pricing
6 Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Pricing Strategies
Market Skimming
Penetration Pricing ..Value Pricing ...
Going Rate (Price Leadership) .....
Captive Product Pricing ...
Product-bundle pricing
Promotional pricing.
Geographical Pricing
Contribution Pricing .
Pricing Variations...
Premium Pricing
Ten ways to increase prices without increasing price
Case Study Self Made
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MARKETINGPROJECT New Product Development & Pricing
7 Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Introduction
What is a new product?
A product that opens an entirely new market. A product that adopts or replaces an existing product. A product that significantly broadens the market for an existing product . An old product introduced in a new market. An old product packaged in a different way. An old product marketed in a different way.
Types of new product
Innovative products New product linesto allow the firm to enter an existing market Addition to product lineto supplement the firms existing product line Improvements and revisions of existing product Repositioned productsexisting products targets at new market Cost reduction new product that provide similar performance at lower cost
Examples of new products
New to the worldhigh definition TV, iPod, flat screen TV, Probiotic Ice Cream Product improvement & replacement :SPEED by BPCL Cost reduction new product: Moser Baer.
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MARKETINGPROJECT New Product Development & Pricing
8 Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
New product can be used to
Increase/defend market share by offering more choice or updating older products Appeal to new segments Diversify into new markets Improve relationship with distributors Maintain the firms reputation a leading edge company Even out peaks and troughs in demand Make better use of the organization's resources
Why develop New Product?
To create stars and cash cows for the future To replace declining product To take advantage of new technology To defeat rivals To maintain/increase market share To keep up with rivals To maintain competitive advantage To fill gap in the market
New product development
In business and engineering, new product development (NPD) is the
term used to describe the complete process of bringing a new product or
service to market.
http://en.wikipedia.org/wiki/Businesshttp://en.wikipedia.org/wiki/Engineeringhttp://en.wikipedia.org/wiki/Product_(business)http://en.wikipedia.org/wiki/Product_(business)http://en.wikipedia.org/wiki/Engineeringhttp://en.wikipedia.org/wiki/Business -
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MARKETINGPROJECT New Product Development & Pricing
9 Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
There are two parallel paths involved in the NPD process:
The idea generation, product design, and detail engineering;
Involves market research and marketing analysis.
Companies typically see new product development as the first stage in
generating and commercializing new products within the overall strategic
process ofproduct life cycle management used to maintain or grow their
market share.
OR
Development of original products
Product improvements
Product modifications
New brands through the firms own R & D efforts
OR
New product development is a process which is designed to develop,
test and consider the viability of products which are new to the market in
order to ensure the Growth or survival of the organization.
http://en.wikipedia.org/wiki/Product_designhttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Product_life_cycle_managementhttp://en.wikipedia.org/wiki/Product_life_cycle_managementhttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Product_design -
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MARKETINGPROJECT New Product Development & Pricing
1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
MajorStages inNPD
There are 7 Stages of New Product Development
IDEA GENERATIONThe "fuzzy front end" of the New Product Development process
Idea Generation is the Systematic Search for New Product Ideas Obtained
Internally From Employees and Also From:
Ideas for new products can be obtained from basic research using a
SWOT analysis (OPPORTUNITY ANALYSIS), Market and consumer
trends, company's R&D department, competitors, focus groups, employees,
salespeople, corporate spies.
IDEA SCREENINGProcess to spot good ideas and drop poor ones
Many companies have systems for rating and screening ideas which estimate:
Market Size
Product Price
Development Time & CostsManufacturing Costs
Rate of Return
http://en.wikipedia.org/wiki/SWOThttp://en.wikipedia.org/wiki/SWOThttp://en.wikipedia.org/wiki/SWOT -
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MARKETINGPROJECT New Product Development & Pricing
1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
OR
The screeners must ask these questions:
Will the customer in the target market benefit from the product?
What is the size and growth forecasts of the market segment/target market?
What is the current or expected competitive pressure for the product idea?
What are the industry sales and market trends the product idea is based on?
Is it technically feasible to manufacture the product?
Will the product be profitable when manufactured and delivered to the
customer at the target price?
Then, the idea is evaluated against a set of general company criteria .
Concept Development and TestingDevelop the marketing and engineering details
Product I dea: idea for a possible product that the company can see itself
offering.
Product Concept:detailed version of the idea stated in meaningful
consumer terms.
Product Image:the way consumers perceive an actual or potential product.
Purposes of Concept Testing
To identify very poor concepts so that they can be eliminated.
To estimate (at least crudely) the sales or trial rate the product would enjoy
(buying intentions, early projection of market share).
To help develop the idea (e.g. make tradeoffs among attributes).
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MARKETING PROJECT New Product Development & Pricing
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MARKETINGPROJECT New Product Development & Pricing
1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Procedure for a Concept Test
Prepare concept statementClarify specific purposes
Decide format(s)
Select commercialization
Determine price(s)
Select respondent type(s)
Select response situation
Define the interview
Conduct trial interviews
Interview, tabulate, analyze
Marketing Strategy DevelopmentEssentially a pattern or plan that integrates your organization's major goals
Includes development of three part strategy plan
Describes Overall
Describe the markets size, structure, and behavior, the planned
product positioning, and the sales, market share, and profit goals for first fewyears.
Describes Short-Term
Outlines the planned price, distribution strategy, and marketing budgetfor the first year
Describes Long-Term
Describes the long-run sales and profit goals and marketing-mix
strategy over time
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MARKETING PROJECT New Product Development & Pricing
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MARKETINGPROJECT New Product Development & Pricing
1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Business AnalysisEstimate likely selling price based upon competition and customer feedback
Business analysis is the discipline of identifying business needs anddetermining solutions to business problems.
Solutions often include a systems development component, but may
also consist of process improvement or organizational change or strategic
planning and policy development.
The person who carries out this task is called a business analyst or BA
There are a number of techniques that a Business Analyst will use
when facilitating business change & in NPD there are two important
techniques used names MOST & SWOT
MOST
This is used to perform an internal environmental analysis by defining
the attributes of MOST to ensure that the project you are working on is
aligned to each of the 4 attributes.
The four attributes ofMOST
Mission (where the business intends to go)
Objectives (the key goals which will help achieve the mission)
Strategies (options for moving forward)
Tactics (how strategies are put into action)
SWOT
This is used to help focus activities into areas of strength and where
the greatest opportunities lie. This is used to identify the dangers that take
the form of weaknesses and both internal and external threats.
The four attributes ofSWOT
Strengths - What are the advantages? What is currently done well?
Weaknesses - What could be improved? What is done badly?
Opportunities - What good opportunities face the organization?
Threats - What obstacles does the organization face?
http://en.wikipedia.org/wiki/List_of_academic_disciplineshttp://en.wikipedia.org/wiki/Business_analysthttp://en.wikipedia.org/wiki/SWOThttp://en.wikipedia.org/wiki/SWOThttp://en.wikipedia.org/wiki/SWOThttp://en.wikipedia.org/wiki/SWOThttp://en.wikipedia.org/wiki/Business_analysthttp://en.wikipedia.org/wiki/List_of_academic_disciplines -
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1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
There come two Conditions after reviewing this analysis
IfNo, Eliminate Product Concept
IfYes, Move to Product Development
Test Marketing
Involves placing a product for sale in one or more selected areas
Test Marketing is the Stage Where the Product and Marketing
Program are Introduced into More Realistic Market Settings
In this we also
Produce a physical prototype or mock-up
Test the product (and its packaging) in typical usage situations
Conduct focus group customer interviews or introduce at trade show
Make adjustments where necessary
Produce an initial run of the product and sell it in a test market area to
determine customer acceptance
http://en.wikipedia.org/wiki/Packaginghttp://en.wikipedia.org/wiki/Packaging -
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1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
CommercializationConsidered post-New Product Development
Commercialization is the Introduction of the New Product into the Marketplace
Must decide on timing (i.e., when to introduce the product).
Must decide on where to introduce the product (e.g., single location, state,
region, nationally, internationally).
Must develop a market rollout plan.
Each successive set of consumers behaves differently
New Product Adoption Process is also known as the Diffusion Process.
The Consumer-Adoption Process/ Innovation diffusion process
Adopters of new products move through five stages
Awareness Interest EvaluationTrialAdoptionCommercialization involves implementing a total marketing plan and full
production
Launch the product
Produce and place advertisements and otherpromotions
Fill the distributionpipeline with product
Critical path analysis is most useful at this stage
http://en.wikipedia.org/wiki/Advertisinghttp://en.wikipedia.org/wiki/Promotionhttp://en.wikipedia.org/wiki/Distribution_%28business%29http://en.wikipedia.org/wiki/Critical_path_analysishttp://en.wikipedia.org/wiki/Critical_path_analysishttp://en.wikipedia.org/wiki/Distribution_%28business%29http://en.wikipedia.org/wiki/Promotionhttp://en.wikipedia.org/wiki/Advertising -
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1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Key Success Factors inNPD
Operating Philosophy Organization Structure The Experience Effect Management StyleOperating Philosophy
Successful companies are more committed to growth through new
products developed internally.They are more likely to have had a formal new product process in
place for a longer period of time than unsuccessful companies. They are
more likely to have a strategic plan that includes a certain portion of
company growth from new products.
Organization Structure
Successful companies are more likely to house the new product
organization in R&D or engineering and are more likely to allow themarketing and R&D functions to have greater influence on the new product
process
The experience Effect
Experience in introducing new products enables companies to
improve new product performance.
New product development costs conform to the experience curve: The
more you do something, the more efficient you become at doing it. This
experience advantage stems from the acquisition of knowledge of the marketand of the steps required to develop a new product.
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1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Management Style
Successful companies appear not only to select a management style
appropriate to immediate new product development needs but also to reviseand tailor that approach to changing new product opportunities
The Product Life Cycle
There are five main Strategies of PLC
Product developmentDiscussed in Detailed Previously
Introduction
Growth
Maturity
Decline
Not all products follow this cycle
Fads
Styles
Fashions
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1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Introduction
Growth Stage of PLC
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1
Students of BS A/F (HONS) Session (2007-2011)
Department of Commerce, Bahauddin Zakariya University Multan
Maturity Stage of PLC
Declining Stage of PLC
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