8/4/2019 2200 Error on the Lexmark P6200 Series All

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2200 Error on the Lexmark P6200Series All-In-One

DocumentID:SO3541

Properties

Lexmark P6250

Problem

2200 error; 2200 scanner stall; Scanner error; Scanner jam; Stall

Solution

Overview

The 2200 error message indicates a scanner stall or jam. The steps below will help you to resolve theissue and clear the error message.

Printer Reset

NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action

1

Power off the All-In-One (AIO) and remove the power supply from theback of the unit. Wait 30 seconds. Then reinsert the power supply and

power the AIO on.Did the error message return?

Yes: Continue to step 2.No: Attempt a test scan. If the error message does not reappear, the

error is resolved.

2

Power off the AIO and remove the power supply from the back of theunit. Open the scanner cover. Check the scanner glass for cracks and

the scanner casing for cracks. Close the scanner lid. Open the topcover of the AIO. Using the carrier belt, move the cartridge carrier tothe middle of the unit. Remove both cartridges, close the top cover,

reinsert the power supply, and power the AIO on.Did the error message return?

Yes: Continue to Contacting Lexmark.No: Continue to step 3.

3

Power off the AIO and remove the power supply from the back of theunit. Open the top cover of the AIO. Using the carrier belt, move thecartridge carrier to the middle of the unit. Insert the color cartridge,

close the top cover, reinsert the power supply, and power on the AIO.Did the error message return?

Yes: Repeat step 3 with another color cartridge. If the printer failsagain, continue to step 4.

http://support.lexmark.com/index?page=content&id=SO3541&actp=search&viewlocale=en_US&userlocale=EN_US&segment=SUPPORT&productCode=LEXMARK_P6250&searchid=1281752237014http://support.lexmark.com/index?page=content&id=SO3541&actp=search&viewlocale=en_US&userlocale=EN_US&segment=SUPPORT&productCode=LEXMARK_P6250&searchid=1281752237014http://support.lexmark.com/index?page=content&id=SO3541&actp=search&viewlocale=en_US&userlocale=EN_US&segment=SUPPORT&productCode=LEXMARK_P6250&searchid=1281752237014

8/4/2019 2200 Error on the Lexmark P6200 Series All

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No: Repeat step 3 and install the black/photo cartridge. If bothcartridges are installed, attempt a test scan. If the error message does

not reappear, the error is resolved.

4

Power off the AIO and remove the power supply from the back of the

unit. Open the top cover of the AIO. Using the carrier belt, move thecartridge carrier to the middle of the unit. Remove the color cartridge

and insert the black/photo cartridge. Then close the top cover, reinsertthe power supply, and power the AIO on.

Did the error message return?

Yes: Repeat step 4 with another black/photo cartridge. If the printerfails again, continue to Contacting Lexmark.

No: Install the color cartridge. If the printer fails, continue toContacting Lexmark. If the error message does not appear with bothcartridges installed, attempt a test scan. If the error message does not

reappear, the error is resolved.