Session 202

Redefining Processes: How Analytics will Change the Way

Utilities do BusinessSusan Ancel, Director Water Distribution

and Transmission, EPCOR

Headquartered in Edmonton, Alberta, Canada

Wholly-owned subsidiaries build, own and operate electrical and water transmission and distribution networks, water and wastewater treatment facilities and infrastructure

Selected as Alberta’s Best Overall Workplace for companies with more than 750 employees

2600 Employees in TotalMore than 1000 Employees in Water

EPCOR Overview

EPCOR Water – Edmonton Statistics

Waterlines = 3,900 kms Hydrants = 18,000 Valves = 58,000 Depth of Bury = 2.8 meters

Population Served (region) = 1 million Service Connections = 260,000 Average Demand = 340 MLD Maximum Demand = 550 MLD

Consumption Analysis for Rates and Water Conservation Program Development

Rental Neighbourhoods and Per Capita Water Consumption

n=5

n=24

n=47n=66

n=89

200

205

210

215

220

225

230

235

240

245

250

0-20%Rented

20-40%Rented

40-60%Rented

60-80%Rented

80-100%Rented

l/c/d

Water Consumption and Age of Neighbourhood

n=21

n=50

n=73

n=81

n=1

170

180

190

200

210

220

230

240

<1946 1946-1970 1970-1990 1990+ MixAge of Neighbourhood

Av

era

ge

Co

ns

um

pti

on

(m

3 /ye

ar)

Water Main Renewal Programs

Transmission Main Risk Ranking Optimizing Capital & Operational Expenditures

Factors Weighed for Consequence & Likelihood of Failure•Pipe Materials•Complexity of Repair•Road Type•# of Customers Impacted•Critical Customers Impacted •# of Valves to Isolate•Maintenance Condition of Valves•Historical Leaks\Breaks•Proximity to Watersheds•Proximity to Rail or Oil Pipeline Corridors

Hydrant and Valve Preventative Maintenance Program Optimization

Succession Management – Project Know How / Retirement Charts

Key Principles Driving Our Approach

GIS Strategic Plan GIS will Improve EPCOR’s Efficiency or Effectiveness Accurate Information should be available to the User When they

need it, Where they need it, and in a Format that meets their needs

The Three A’s – Archeology / Anthropology / Architecture And a fourth A – provide a space for Ad-hoc “messing around” with data

Power of the Human Brain

Looking Ahead – What I am building Strategies to address?

Competition for limited infrastructure upgrade fundingDecoupling of consumption as driver of utility revenues Insurance \ Claims Protection & Third Party Damage PursuitCustomer expectations

Social Media Pace of Delivery of Information

Empowering the Customer vs. Utility as “Mom and Dad”Utility as a Partner in the Community with Business

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