2020 Vision · NATIONAL CONFERENCE 2020 VISION 3 Thursday, 11 August 2016 - Plenary program brought...

N A T I O N A L C O N F E R E N C E 2 0 1 61 0 , 11 & 1 2 A U G U S T @ S O F I T E L M E L B O U R N E O N C O L L I N S

An unmissable event that explores how councils are transforming the way they deliver services for their communities

Sharing local government systems, skills and data Meeting rising community expectations

Managing changing job rolesBusiness transformation

2020 Vision

#MAVtech

N A T I O N A L C O N F E R E N C E

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Wednesday, 10 August 2016 - Plenary program brought to you by Telstra

WHEN WHAT WHERE

8.30am Registration & Expo – Tea & Coffee brought to you by Thomas Duryea Grand Ballroom

9.10am Welcome & introduction Bill McArthur, President, MAV

Opening remarks David Bartlett, Conference Chair and Director of Explor Consulting

Arthur Streeton

Auditorium9.25am “Hacking Local Government”

Catherine Bracy, Director, TechEquity Collaborative (US) Director, Code for America (2013-15), Tech4Obama Program Manager (2012)

10.10am “Why the IT department has to die” Simon Waller, Author and international speaker

10.50am Morning Tea & Expo – Brought to you by Tesserent Grand Ballroom

11.05am Acresta - Sponsor presentationGrand Ballroom

sponsor stage11.20am Telstra - Sponsor presentation

11.40am “Transforming government in Australia” Dan Pulham, Head of Delivery, Digital Transformation Office, Australian Government

Arthur Streeton

Auditorium

12.05pm “Local Government Digital Transformation Task Force - Challenges & Priorities” Keith Ballie, CEO, Surf Coast Shire Council and Jithma Beneragama, Director of

Digital Engagement, Victorian Government 12.25pm “Smart and Connected”

Peter Auhl, Associate Director Information Management CIO, Adelaide City Council12.50pm

1.00pm

Lunch & Expo – Brought to you by Interleave Australia CEO & Mayors' Lunch (by invitation) in Level 35 Tower Suite – Sponsored by Pitney Bowes

Grand Ballroom

1.15pm Thomas Duryea - Sponsor presentation

Grand Ballroom

sponsor stage1.30pm Perfekt - Sponsor presentation

1.45pm Interleave Australia - Sponsor presentation

2.00pm Pitney Bowes - Sponsor presentation

2.20pm “Customer Contact Transformation at Service NSW” Ben McMullen, Director of Technology, Architecture and Risk, Service NSW

Arthur Streeton

Auditorium

2.50pm “Digitally transforming the City of Greater Geelong” Andrew Downie, Manager Digital, Information & Technology, City of Greater Geelong

3.10pm "Emerging Commercial Models for Smart Cities" Ranil Sharma, Industry Executive, Telstra

3.30pm Afternoon Tea & Expo – Brought to you by Perfekt Grand Ballroom

3.45pm Tesserent - Sponsor presentation Grand Ballroom

sponsor stage

4.15pm “2020 Vision: Green IT” Professor Ian Lowe AO, Leading Environmental Scientist and futurist

Arthur Streeton

Auditorium4.45pm MAV Technology Awards for Excellence 2016 - Finalist overview and

Closing remarks David Bartlett, Conference Chair

Evening Program - Wednesday, 10 August 2016WHEN WHAT WHERE

5.30pm Pre-dinner drinks & Trade Expo - brought to you by MAV Technology Grand Ballroom

6.30pm - 10.30pm

MAV Technology Awards for Excellence Dinner

Hosted by Casey Bennetto – see full program on pages 16-17LaTrobe

Ballroom

#MAVtech

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Thursday, 11 August 2016 - Plenary program brought to you by Telstra

WHEN WHAT WHERE

8.30am Registration & Expo – Tea & Coffee brought to you by Thomas Duryea Grand Ballroom

9.15am “How a Digital First Approach in Local Government Needs to Start at the Top” Simon Waller, Author and international speaker

Arthur Streeton

Auditorium

9.35am “GovHack 2016 - Hot off the press” Jordan Wilson-Otto, GovHack Vic State Operations Team

9.55am “Simpler, clearer, faster public services” Leisa Reichelt, Head of Service Design, Digital Transformation Office

10.15am Morning Tea & Expo – Brought to you by Tesserent Grand Ballroom

10.25am Perfekt - Sponsor presentation Grand Ballroom

sponsor stage10.40am Telstra - Sponsor presentation

11.00am “Digital transformation and the new role of GIS teams in local government” Dr Catherine Ball, CEO & Founder, Remote Research Ranges

Arthur Streeton

Auditorium

11.20am “Melbourne’s digital future” Michelle Fitzgerald, Chief Digital Officer & Manager Smart City Office, City of Melbourne

11.40pm “Improving digital customer experience” Gerardine O’Sullivan, Principal Digital Strategist & Evan Smith, Program Director, Innovation & Business Transformation, Boroondara City Council

12.00pm “Business Transformation - it's not about the software” Justine Resta, Organisational Development Coordinator, Brimbank City Council

12.20pm “Achieving the single customer view” Justine Coleman, Pitney Bowes

12.40pm Lunch & Expo – Brought to you by Interleave Australia Grand Ballroom

1.05pm Thomas Duryea - Sponsor presentation

Grand Ballroom

sponsor stage1.20pm Acresta - Sponsor presentation

1.35pm Interleave Australia - Sponsor presentation

1.50pm Pitney Bowes - Sponsor presentation

2.10pm “Digital Transformation of a Rural Community” Russell Bennett, Manager Business Systems, Southern Grampians Shire Council

Arthur Streeton

Auditorium

2.25pm “nbn, IOT, and smart cities” Erik Vloothuis, Product Development Manager, nbn Innovations, NBNCo

2.40pm "Snapshot from interstate local government ICT associations" Jodie Rugless, President LGIT SA and Peter Johnson, ICT Manager, WALGA

2.55pm “An agile approach in regional Victoria” Christine Wright, Manager Information Services, Latrobe City Council

3.10pm “Old mail to new mail - automating processes at Nillumbik Shire Council” Desi Lorand, Chief Executive, eCloud Business Services

3.25pm Afternoon Tea & Expo – Brought to you by Perfekt Grand Ballroom

3.40pm Tesserent - Sponsor presentation Grand Ballroom

sponsor stage

4.10pm “Digital Transformation – Empowering Cities and Citizens” Stuart White, Microsoft Australia

Arthur Streeton

Auditorium4.30pm Tripod, Comedians, musicians, songwriters5.00pm Closing remarks

David Bartlett, Conference Chair

5.10pm Close

Note: Conference program may be subject to change.

Conference app: mavt.mobi/

Sofitel Melbourne on Collins is located at 25 Collins Street, Melbourne 3000

Friday 12 August 2016

Hacking the 2020 Vision - Local Government Digital Transformation

WHEN WHAT WHERE8.45am Registration - Tea & Coffee

MAVLevel 11,

60 Collins StreetMelbourne

9.00am Welcome & introduction

Lisa Bennetto, Executive Officer, MAV Technology

9.05am “Local Government Digital Transformation Task Force: Evidence base, focus areas and collaboration opportunities” Debbie Williams, Principal, Right Lane Consulting

9.25am “What are councils doing already?” Lisa Bennetto, MAV Technology

9.45am “What would Salesforce do?” Simon Yeo, Account Executive, Salesforce

10.05am “What would Microsoft do?” Stuart White, Public Sector Strategy Lead, Microsoft

10.25am “What would Pitney Bowes do?” Justine Coleman, Pitney Bowes

10.45am “What would a start-up do?” Adam Friedman, CEO, Amplifier Agency

11.05am Morning Tea

11.30am Facilitated workshop discussions:Public and private sector partnership opportunities, barriers and protocols Report backs, commitments and next stepsShort and mid-term priority actions Report backs, commitments and next stepsDigital transformation and the role of IT infrastructure Report backs, commitments and next steps

1.00pm Close


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2020 VISION WORKSHOP

CEO & MAYORS' LUNCH WITH OUR KEYNOTES

1pm - 2pm on Wednesday, 10 August 2016

An opportunity for invited local and state government executive officers and elected officials to lunch with our keynote speakers at the Level 35 Tower Suite at Sofitel Melbourne, following the morning session on day one of the conference.

MAV Technology is offering this free event to provide mayors and CEOs with an opportunity to discuss the role of technology in transforming government, with experts from across the country and around the world.

Places at this free event are limited and by invitation only.

The lunch will be preceded by the morning session of the MAV Technology National Conference, which invitees may also attend, as our guest. The morning session speakers and lunch guests include:

Catherine Bracy, Director, TechEquity Collaborative (US) Director, Code for America (2013-15), Tech4Obama Program Manager (2012)

Dan Pulham, Head of Delivery, Digital Transformation Office

Ben McMullen, Director of Technology, Architecture and Risk, Service NSW

Simon Waller, Author and international speaker

Jithma Beneragama, Director of Digital Engagement, Department of Premier and Cabinet

Keith Ballie, CEO, Surf Coast Shire

Andrew Downie, Manager Digital, Information & Technology, City of Greater Geelong

Sam Hannah-Rankin, Director, Public Sector Innovation, Department of Premier and Cabinet

Bill McArthur, President, Municipal Association of Victoria

Rob Spence, CEO, Municipal Association of Victoria

Lisa Bennetto, Executive Officer, MAV Technology

David Bartlett, former Premier of Tasmania (Conference Chair)

Hacking the 2020 Vision9am - 1pm on Friday, 12 August 2016

Join us for a collaborative planning session to identify high value activities to assist the digital transformation of local government in Victoria.

In March this year, MAV Technology helped to establish the Local Government Digital Transformation Task Force, whose aim is to develop a digital roadmap and clear deliverables for the local government sector.

The task force consists of nine Council CEOs, senior Victorian and Federal Government representatives, subject matter experts and interested parties from civil society.

The task force members believe that there is a significant near-term opportunity for Local Government to be digitally transformed and that there are clear benefits in the sector working with all levels of Government and interest parties to achieve this.

Council CEOs also expressed the great urgency to develop a sector-wide digital transformation roadmap and deliverables this year in order to:• address the ‘financial sustainability’ challenges arising from

rate capping;• enable individual councils to make the right long-term vendor

procurement decisions; and • have coherent and consistent digital plans for new councillors

to adopt when they take office in November 2016.

The Hacking the 2020 Vision workshop will build upon the work of the task force to consider private and public sector partnership opportunities, barrier and protocols; short and mid-term priority actions for the sector; and the role of IT infrastructure in the successful digital transformation of local government in Victoria.

Outcomes from the workshop will help to inform the decisions of the task force.


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Catherine BracyUSA

Catherine Bracy is a civic technologist and community organizer whose work focuses on the intersection of technology and political and economic inequality. She is the co-founder and Managing Director of the TechEquity Collaborative, an organization in Oakland, CA that seeks to build an inclusive tech ecosystem in California’s Bay Area.

She was previously Code for America’s Senior Director of Partnerships and

Ecosystem where she grew Code for America’s Brigade program into a network of over 50,000 civic tech volunteers in 80+ cities across the US. She also founded Code for All, the global network of Code-for organizations with partners on six continents. Catherine built Code for America’s civic engagement focus area, creating a framework and best practices for local governments to increase public participation which has been adopted in cities across the US.

During the 2012 election cycle she was Director of Obama for America's Technology Field Office in San Francisco, the first of its kind in American political history. She was responsible for

organizing technologists to volunteer their skills for the campaign’s technology and digital efforts. Prior to joining the Obama campaign, she ran the Knight Foundation’s 2011 News Challenge and before that was the administrative director at Harvard’s Berkman Center for Internet & Society. She is on the board of directors at the Citizen Engagement Lab and the Public Laboratory.

Simon WallerAuthor and international speaker

Simon Waller is an international speaker and is one of Australia’s leading thinkers on digital technology. He is the author of two books, Analogosaurus: Avoiding Extinction in a World of Digital Business and The Digital Champion: Connecting the Dots Between People, Work and Technology. Through his work, he has influenced individuals and organisations across Australia to engage with emerging digital technologies in new, more efficient ways.

Simon’s unique perspective is built on his experience in corporate roles in business

improvement, scenario planning and strategy development. Over the last few years, he has also worked closely with the executive teams at a number of Victorian councils including Moreland City Council, City of Casey, Brimbank City Council and Yarra Ranges Shire.

Simon’s strength is understanding business and focusing on the practical application of technology. He inspires people to think about the way their business works and how they can use technology to improve personal and business effectiveness.

Paul ShetlerChief Executive Officer, Digital Transformation Office

Paul Shetler is a technologist and entrepreneur with over two decades’ experience working on large scale IT and organisational change projects – spanning the public and private sectors.

He has co-founded two start-ups, worked in two others and also been in leadership

roles at large suppliers like Oracle, Microsoft, and the global payments network, SWIFT.

More recently he has been transforming the way government delivers public services – and loving every minute of it.

While working at the UK’s Government Digital Service, he helped develop a suite of practical lessons from its work to transform 25 exemplar services.

Before that, he was Chief Digital Officer at the UK Ministry of Justice (where he helped deliver four of those 25 exemplar services).

He was appointed the Chief Executive Officer of the Digital Transformation Office in July 2015.


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Professor Ian Lowe AOEnvironmental Scientist

Ian Lowe is emeritus professor of science,

technology and society at Griffith University and President of the Australian Conservation Foundation.

He directed Australia Commission for

the Future in 1988 and chaired the advisory council that produced the first independent national report on the state of the environment in 1996.

Ian has filled a wide range of advisory roles, including chairing the economic, social and environmental committee of the national energy research council for six years and being a member of the Radiation Health and Safety Advisory Council since 2002.

A Fellow of the Academy of Technological Sciences and Engineering, he was made an Officer of the Order of Australia in 2001 for services to science and technology.

He is a former president of ASC, wrote

a regular column for New Scientist for thirteen years, writes regular columns for Australasian Science and other

publications, and won the 2002 Eureka Prize for communication of science.

Michelle FitzgeraldChief Digital Officer and Manager Smart City Office, City of Melbourne

In November 2015, Michelle joined the City of Melbourne as Chief Digital Officer (the first position of its kind for Victorian Local Government) managing the newly-formed Smart City Office. In this position she will assist the City of Melbourne to attract technology and bioscience start-ups; drive the take up of digital, agile development and open data across customer services; lead the shift in infrastructure management towards smart city modelling; and collaborate with Melbourne’s research and higher education sectors to build the city’s education capabilities and reputation as a knowledge hub.

Michelle was previously a Customer and Digital Partner, Pricewaterhouse Coopers (PwC) Consulting Australia. Michelle has extensive experience in developing strategies across financial services, telecommunications, resources, healthcare and technology sectors across Australia and internationally.

She is also a Non-Executive director for Standards Australia.

Michelle holds a Bachelor of Commerce

(Honours) from the University of Melbourne - 1993-97, is a graduate of the Australian Institute of Company Directors, Company Directors Course - 2007 and holds a Diploma of Modern Languages (Bahasa Indonesia), from the University of Melbourne - 1994-97.

TripodSince their earliest shows Tripod have made a habit of juggling comedy, music and narrative in endless exhilarating combinations.

They started out in the Melbourne pub

scene, before becoming regulars of the Melbourne International Comedy Festival and of national radio on Triple J.

TV followed, including four seasons as writer/performers on Skithouse – the album of which, Middleborough Road, won them an ARIA – as well as a year as regulars on Sideshow on the ABC.

They have created numerous musicals including the magical Tripod Versus the Dragon and Perfect Tripod: Australian Songs with Eddie Perfect. Perfect Tripod also appeared on Network Ten’s Oxfam Gala, released a single with Gotye for Save Live Australian Music and sung with Missy Higgins on ABCTV’s Crackup.

Somewhere in there Tripod also recorded

Men of Substance, did a regular stint as songwriters for the Cartoon Network and composed an all-original symphonic love letter to gaming entitled This Gaming Life (in collaboration with BAFTA winning games composer Austin Wintory).

Along with Wintory’s score, Tripod’s 6 murder ballads for Ubisoft’s Assassin’s Creed Syndicate picked up multiple Original Soundtrack of the Year awards.

This year they released a songbook: 101 Tripod Hits, whcih was accompanied by a

national tour.

Tripod continue to bring an insane level of craft in both comedy and music and combine them in a rich and satisfying way – an ability that has cemented them as a

much loved cultural fixture in Australia.



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Peter AuhlAssociate Director – Information ManagementChief Information OfficerAdelaide City Council Peter is a multiple award winning CIO who has a career spanning more than 20 years in State and Local Government and private industry.

This year, Peter was nominated and

finished in the top 5 CIO’s in AsiaPAC from hundreds of applicants through the Talent Unleashed Awards and received personal feedback for his disruptive innovation from Steve Wozniak and Sir Richard Branson.

Peter has passion for customer focused

solutions, information as an asset, smart business, connected architectures and

government “getting out of the way”. Peter has led the implementation of many large IT programs across government and is an evangeliser and thought-leader in new innovative approaches that deliver customer outcomes.

Peter has spent the most recent chapter

of his career focused on technology as a key enabler to Economic growth, “Sharing of Services” and creating Smart and Connected cities.

Leisa ReicheltHead of Service Design, Digital Transformation Office

Leisa leads the design, content and user research capabilities at the DTO and leads the development of Professional Communities for digital across the APS.

Prior to joining the DTO Leisa led was the Head of User Research at the UK’s Government Digital Service. She was responsible for ensuring that the teams delivering GOV.UK, GOV.UK Verify and the transformation program of 25 exemplar transactions had the capability and practice to develop a deep understanding of user needs and to design services that met those needs.

Leisa has a long history of consultancy and has worked with organisations including The Economist, Virgin Atlantic, BBC, Transport for London, University of Surrey, the Drupal community, Tourism

Australia and many more. She has been

active in the London start-up community including mentoring at SeedCamp and is a regular speaker at international design and UX conferences.

Leisa has a Masters of Interactive Multimedia (MIM) from the University of Technology Sydney..

Jithma BeneragamaDirector - Digital Engagement, Department of Premier and Cabinet

Jithma is responsible for transformation of the whole of Victorian Government digital experience. His key areas of responsibility are:

Digital Engagement - Driving digital transformation across Victorian Government services. Introducing a customer centric approach to how the

Victorian Government develops and offers services via digital platforms. Introducing concepts such as responsive, design thinking and delivering practical tools such as journey mapping, personas to assist departments and agencies to improve their digital experience.

Collaboration - Responsible for roll-out of whole of government digital collaboration tool and framework to change the way we work.

Social Media - Exploring how we can better harness social media platforms to better understand customer needs and deliver better services.

Open Data - Responsible for Victorian government open data service (Data.Vic.gov.au), which provides free access to Victorian Government data. Development of open API to make access and usage of data easier. Engagement with the community and industry through hack days and structured programs to drive innovation with big data.

Victorian Government consumer and business portals - vic.gov.au and business.vic.gov.au

Victorian Government Digital Strategy - Providing government departments and agencies with practical tools advice and expertise to assets them to deliver on commitments.

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Ben McMullenDirector of Technology, Architecture and Risk, ServiceNSW

Service NSW is committed to making it easier for NSW residents and businesses to connect with government by providing services that are available at a time and in a way that suits our customers.

At Service NSW, a positive customer experience is our highest priority, and draws on the best in service delivery from public and private sectors to provide an even better and more efficient customer experience. Service NSW has been shaped by what customers’ feedback – they want easier access to government services, faster service and a single point of contact. ServiceNSW is a multi-channel agency for citizens to complete all government transactions - reducing cost- and time-to-serve at the same time as significantly improving the customer experience and satisfaction.

Ben is experienced in strategy development and execution to deliver technology enabled business transformation. Leads initiatives with a strong focus on business engagement, organisational change and benefits realisation to ensure that technology outcomes are measurable and aligned with business needs.

With a background in information technology, operational management, management consulting and outsourcing, Ben has held leadership roles across a wide range of Australian and global businesses in Banking & Financial Services, Utilities, Mining, Telecommunications, Media, Manufacturing, Government and Defence.

Dr Catherine BallCEO & Founder, Remote Research Ranges

Dr Catherine Ball is an author, founder,

and ethics advocate working across global projects where robotics and new technology meet environmental protection.A sought after voice in industry, Dr Ball is now the CEO of an Australian startup working with the application of Remotely Piloted Aircraft Systems (RPAS) aka drone technology across remote communities, schools, and citizen scientists. She is leading the call for discussions around the ethics of spatial data, aka geo-ethics.Dr Ball’s big passion is working on projects that have a humanitarian aspect, ranging from the use of RPAS for emergency response, to recording cultural heritage, and agricultural assessments. She has travelled and worked globally on cutting edge projects that combine science, entrepreneurship,

empowerment, education, and training.Dr Ball holds a BSc Honours

(Environmental Protection) and a PhD (Spatial Ecology, Descriptive and Predictive Statistics) from the University of Newcastle-upon-Tyne in the UK. Some of the awards she has won include:• 2015 AFR’s BOSS Magazine

Young Executives of the Year - Winner National Telstra Business Woman of the Year 2015, Corporate and Private Award

• Queensland Telstra Business Women's Awards Winner 2015: Queensland Business Woman of the Year, Queensland Corporate and Private.

• Innovator of Influence, 2015 at Innovation Week.

• Courier Mail Q Magazine: Queensland 50 Best and Brightest, 2015.

David BartlettConference Chair

David Bartlett was the Premier of the Australian State of Tasmania from 2008

until 2011. During his parliamentary career he also held the positions of Minister for Innovation, Science & Technology, Minister for Education & Skills, Minister for Planning & Workplace Relations, Attorney General and Member for Denison.

Prior to entering Parliament, David had an extensive career in the information technology and telecommunications sector including roles as Chief Information Officer and industry development specialist. As Premier, he switched on the first non-Telstra owned optic fibre backbone in Tasmania and he championed his home state as the first National Broadband Network location.

David is now a Director of Explor Consulting. He brings a unique perspective to discussions about broadband and the future of government service delivery and is passionate about sharing the Tasmanian experience with other regional economies. Since leaving the Parliament, David has been working with regional economies and communities across Australia to prepare strategies for maximising economic and social renewal underpinned by

broadband.



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Keith BallieChief Executive Officer, Surf Coast Shire Council

Keith grew up in Geelong and spent much of his youth on the Surf Coast. However after Year 12, his education and career took him away from the region, including interstate and overseas.

Keith spent the first 20 years of his career in the commercial sector, with roles

in project management, information technology and financial management. Prior to entering local government, Keith was Executive Manager Corporate Services and Chief Financial Officer for John Sands Australia in Melbourne.

Until at a community barbeque a local Councillor asked Keith to be a community representative on a project to bring natural gas to the Shire. He volunteered on the project for three years, which was successful in bringing gas to 8 towns. This sparked his interest in a career transition to local government.

To build up experience, Keith was Chair for the local Community Health Service and Council’s Audit Committee. He also led a number of projects for the local water authority.

Keith’s transition was finally completed when in 2007 he was appointed as the Chief Executive Officer for the Shire of Campaspe, in Echuca. He commenced as

Chief Executive Officer with Surf Coast Shire in January last year.

Keith holds a Bachelor of Economics and Master of Business Administration. He is a Fellow of CPA Australia, and Fellow of the Australian Institute of Company Directors.

Keith is married with 2 daughters.

Gerardine O'SullivanPrincipal Digital Strategist City of Boroondara

Gerardine is an experienced digital strategist who is passionate about making a difference through technology.

Her public sector digital transformation expertise was gained over 16 years leading a range of Victorian state government initiatives that have broken new ground and won national and international recognition for their service design innovations and have resulted in significant service improvements and engagement for citizens through the use of digital and mobile platforms.

As Head of Digital Strategy and Services at the Victorian Department of Health,

she led the team for seven years and increased consumer literacy, engagement levels and public access to quality health information and services for the Better Health Channel - which is now widely recognised as Australia's most visited consumer health and medical website

with more than 50 million visits a year.

In her current role, Gerardine has

designed and is leading a council wide digital services improvement strategy for the City of Boroondara, incorporating a range of new web and mobile based services to ensure the customer experiences faster, more seamless,

convenient and empowering services.

Gerardine's government experience is complimented by an earlier career in

television as an ABC Executive Producer, Commissioning Editor and Managing Director of her own digital production company working with remote central and northern Australian indigenous communities.

Andrew DownieManager Digital, Information & Technology, City of Greater Geelong

Andrew Downie is the Manager of Digital, Information & Technology at the City of Greater Geelong. Andrew has been in local government technology management for 15 years and has seen the transformation and disruption of the traditional IT service over that time and the rise of Digital Government.

His current role is a mix of Chief

Information Officer and Chief Digital Officer and engages both the internal staff but also the wider community and business interests, through the delivery of the Digital Geelong Strategy.

Outside of his work role he is an active community member, and currently is a

Commissioner on the AFL Barwon board and President of St Josephs Cricket Club.


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Russell BennettManager Business Systems Southern Grampians Shire Council

Russell has been the Manager Business Systems at Southern Grampians Shire

Council since April 2015. Prior to his

current role he has 13+ years’ experience working as IT Project Manager and Business Analyst across a number of

industries both in the private and public sector.

A tree change in 2015 saw Russell leave the city lights of Melbourne for Hamilton and commence his first role in Local Government. Since joining Local Government Russell has been a member of the MAV Technology Committee, helping shape the direction of Technology for all Victorian councils.

Justine RestaOrganisational Development Coordinator, Business Transformation, Brimbank City Council

Justine is absolutely stoked to have been given the chance to manage one of the largest strategic projects that the organisation has undertaken: Brimbank City Council's ‘Business Transformation Project #CommunityFirst’

Justine is not a CEO, is not an international speaker, nor a 3 piece comedy act! But she is a Local

Government employee, having started off as a junior mail courier in the records department, to scanning timesheets in the Family day care unit, to Performance reporting against the Council Plan to then heading up the Organisational Development department.

As the Secretary of the Brimbank Social Club Inc, Chair of the organisation’s Ministry of FUNdraising & Events and an Executive Committee member of the MAV Technology Committee, Justine is a ‘jack of all trades’ and not one to shy away from a challenge!

Business transformation is all about the customer. How does the customer want

to interact with us? Can we free up the

queue by putting applications online? How do we make those applications easy for the user?

At Brimbank we believe the solution includes a mobile responsive website, online transactions & payments, a single view of customer and digitisation.

Justine hopes to convince you all that ‘it’s not about the software’!

Ranil SharmaIndustry Executive, Telstra

Ranil is the Industry Lead for Smart Cites and Utilities for Telstra Global Enterprise and is on the Steering Committee creating Telstra’s Smart Cities Strategy.

The function of the Industry Lead is to develop the strategy for Telstra in the nominated sectors including both organic and inorganic growth and investment opportunities. He is tasked with understanding the sector needs and providing thought leadership about how emerging trends and developments can help to create and fulfil a richer experience for their Communities of Interest.

Ranil's perspectives have formed from experiences in Major Corporate and start up companies within the

technology, consulting and distribution/retail sectors with roles in Consulting, Business Development, Marketing, Sales/Management and General Management.

He is a father of three girls and has an active interest in health, wellbeing and psychology.

Brought to you by our Principal Sponsor, Telstra



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Christine WrightManager Information Services Latrobe City Council

Christine has been with Latrobe City Council as the Manager of Information Services since December 2014 which was a return to Local Government having been 20 years out of the industry working in the private sector.

Christine’s professional career commenced as a Trainee with the City

of Wangaratta on a 1 year placement and then moved onto to join the City of Camberwell just as the amalgamation commenced which was a really

interesting time for the industry. During her time with Boroondara Christine worked in Records, Rates, Accounts and Finance. Wanting to pursue a career in IT and the limited scope of IT back in the early nineties in Local Government, Christine entered the private sector.

The best part of the last 20 year hiatus

from LG was spent with Simplot Australia

where she held a number of IT roles from

Help Desk up to senior management roles generally overseeing IT support and operations teams. Looking to return to the LG industry and take a tree change, she was excited to join Latrobe City Council at a time of great technology and business transformation.

Before leaving Simplot Australia, Christine was fortunate to be introduced to the

world of Agile and all the exciting tools and methods it brings to IT. She will share some of these insights and tools with you that hopefully will provide you with some new thinking and something useful to take away.

Jordan Wilson-OttoSponsorships, Judging and Prize Coordinator, GovHack Vic State Operations Team

Jordan is a lawyer and an ambassador for

Open Knowledge Australia, a community based, volunteer driven initiative that brings together people from a range of backgrounds who believe the world is a better place when we share our data, information and knowledge in the open.

Jordan was the Melbourne site lead

for GovHack 2015, a national open data hackathon, aimed at building a better democracy through innovation, participation, and the development of a strong community of civic hackers.

Jordan works in the General Counsel group at the Australian Taxation Office, where he advises on Freedom of Information, Privacy, and other general law matters. Prior to this, Jordan was an adviser in the Office of the Australian Information Commissioner, where he focused on privacy and technology, working on several own motion investigations by the Privacy Commissioner into high profile data breaches, as well as drafting submissions on policy issues and legislative proposals such as mandatory data retention.

Jordan is completing a Masters degree in Law at the University of Melbourne. His thesis explores the principle of open

justice and the extent to which the Australian legal system meets modern expectations in terms of openness.

Desi LorandChief Executive Officer, eCloud Business Services

Desi is the founder, CEO and lead software designer for eCloud Business Services. eCloud specialises in providing smart electronic workflows, data management and digitisation services for Councils and central government. Desi started eCloud’s parent company in New Zealand 9 years ago as a cloud based service when using the cloud to deliver electronic services was both innovative and largely unknown.

Desi has a passion for automating diverse business processes in an organisation, and has a huge depth of knowledge around the design of high quality digitisation projects that deliver automated metadata compilation with a consistent 99%+ accuracy.

Desi regularly undertakes “As Is / To Be” reviews to identify significant time and cost savings in paper and emailed inbound mail processing. Nillumbik Shire Council was the first Victorian Council to request this review and since then other Councils have engaged Desi to provide the same review of their current mail handling and distribution processes.

Desi has also designed and delivered automated supplier invoice accounts payable processing and workflow services for the last 9 years, combined with other modules such as statement

reconciliation, contract formation and management and duplicate data records in the same and across multiple databases.

Desi frequently presents at conferences

and to records management and accountancy special interest groups.

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Erik Vloothuis Product Development Manager NBN innovations, NBNCo

Erik Vloothuis is a Product Development Manager at nbn innovations. Erik started in telecommunications in late 2000, undertaking roles from installations through to the design and implementation of specialised broadband services across Australia. More recently, Erik has returned to Melbourne after having lived and worked in the City of Amsterdam.

The team at nbn innovations have recently launched Cell Site Access

Service, providing mobile operators an ability to address Mobile Blackspots and extend their regional coverage. Erik’s role focuses on the future context of

nbn’s capabilities with current research focusing heavily on the opportunities of IoT within Smart City, Transport and

Agriculture.

Stuart WhitePublic Sector Strategy, Microsoft Australia

Stuart is the Business Development & Strategy Leader for Microsoft Australia’s local & regional government and healthcare business. Stuart is accountable

for the overall strategy to help local and regional government deliver on their goals through direct engagement with Microsoft and through the portfolio of Microsoft solution partners.Stuart has been with Microsoft for 11 years. Prior to his current position, Stuart held roles as Enterprise Marketing Director, Mid-Market Sales Director, Specialist Sales Lead for BI and Analytics and as the Sales Leader for the .Net Platform Group.With over 20 years’ experience in the IT industry, Stuart has worked for a variety of market leaders including Mercury Interactive, ComputerVision (an early pioneer in computer aided design and manufacturing) and Sun Microsystems. Prior to joining Microsoft Stuart spent two years with Mercury Interactive as Regional Sales lead for Financial Services in Sydney. Prior to that, Stuart spent nine years with Sun Microsystems

in a variety of Marketing and Sales leadership roles in Africa and Australia.

Born in Johannesburg, South Africa he holds degrees in Marketing & Sales Management. Stuart also completed Harvard post graduate education in advanced marketing in Lausanne, Switzerland.On the weekend you can find Stuart coaching or supporting his kids on the side of football field or on a bush track on his mountain bike.

Justine ColemanPitney Bowes

Justine has worked with Pitney Bowes as a Senior Account Manager for the past two years. She is a spirited Melburnian

who is world travelled. Having visited and spent time with almost every council in Victoria she has a unique understanding of challenges facing Local Government.Her role manages both State and Local Government organizations where her clear passion is data; assisting organisations with problem solving, creating efficiencies and achieving outstanding customer service.

Justine also has a keen interest in encouraging young women to enter into the field of technology and currently heads up the ‘Women’s Initiative’ for Australia with Pitney Bowes.


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MAV Technology is an independently funded group of local government IT managers and officers, who are committed to demonstrating leadership in ICT to support effective delivery of community services. MAV Technology provides:

• Communication channels for members to share ideas, resources and experiences;

• Collaborative procurement to reduce cost and increase efficiency;

• Conference and forum events to promote development;

• Funding for projects of strategic value to the sector;

• Fellowships and awards to encourage and recognise innovation in ICT;

• Advocacy for major project delivery and initiatives;

• A platform to engage with other levels of government.

PROJECTS• Delivered a comprehensive report on Cloud Services

Research and Guidelines for local government

• Assisted the delivery of a sector-wide Child Development Information System

• Partnered with MAV Procurement to develop a proof of concept, to test the viability of the Victorian Local Government Enablement Platform for councils to share

information, processes, procurement and services more efficiently

• Delivered the Open Council Data Toolkit resource to enable

more councils to publish more data sets more efficiently, consistently and quickly.

• Delivered a number of sponsorship and fellowship initiatives to encourage innovation in IT

• Developed a software tracking system (in partnership with LOLA association members from New Zealand and Canada) due for release in late 2016

• Contributed to the development of ICT collaborative procurement contracts (in partnership with MAV Procurement), that will result in substantial cost and time savings for participating councils

• Progressed sector-wide digital transformation imperative through the establishment of the Local Government Digital Transformation Task Force.

EVENTS• Free MAV Tech Member Forum “2016 - Bring it on!” held at

Jan Juc in Surf Coast Shire on 6 November 2015. 72 council delegates attended.

• Free MAV Tech Member Forum “The tools of the trade” held

at Nagambie Lakes in Strathbogie Shire on 4 March 2016. 76 council delegates and 12 ICT suppliers attended.

• The MAV Technology National Conference & Trade Exhibition will be held on 10-12 August 2016 at Sofitel Melbourne on Collins. Confirmed speakers include Catherine Bracy (USA), Simon Waller, Paul Shetler, as well as other leading national and local speakers.

• The MAV Technology Awards for Excellence are all about

celebrating the achievements of council ICT teams in improving productivity and efficiency for their councils and the communities they serve. This year, finalists will be celebrated at the Awards for Excellence Dinner on 19 August.

• CEO Lunch with keynotes - An opportunity for invited local and state government officers and elected officials to lunch with our keynote speakers at the Level 35 Tower Suite at Sofitel Melbourne, and attend the morning session of day one of the MAV Technology National Conference.

• Hacking the 2020 Vision – Local Government Digital Transformation workshop - a collaborative planning session to identify high value activities to assist the digital transformation of local government in Victoria.

COMMUNICATIONSSponsorship: GovHack 2016. GovHack is a non-profit event run by volunteers to encourage open government and open data. MAV Technology is providing a prize for the best entry for any of the following challenges:

• Best use of rural and regional local government data

• Best use of animal registration and management data

• Best use of local government data to assist older citizens in accessing council services and facilities

• Best use of tree data

• Best integration of Victorian data from local, State and federal government.

• MAV Technology Annual Review 2015 published.

• Yammer network expanded to 300+ participants.

• CiVic magazine regular column promotes MAV Technology projects and events.

• Linked Organisation of Local Authority ICT Societies (LOLA) international membership since January 2015.

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• Call for nominations for new members of the MAV

Technology Executive Committee in July 2015.

• The MAV Technology Innovation Fellowship is a $10,000

grant to advance an ICT project that demonstrates innovation within a council or community.

GOVERNANCEThe MAV Technology Executive Committee is the governing body of MAV Technology. Committee members are elected annually in July/August, following a call for nominations. Concurrent terms are permitted as long as the Committee reasonably reflects a range of rural, regional and metropolitan councils.

MAV Technology Executive Committee members make decisions about the direction and activities of MAV Technology, including project funding and events.

The revenue from our member subscriptions is used to support and/or fund IT projects, events and communications that help deliver business outcomes for councils and their communities.

DELIVERING THE STRATEGYThe key drivers for the MAV Technology strategy for 2015-18 are:

1. The need to improve customer experience in an environment of increasing expectation;

2. The need to improve efficiency of council operations; and

3. The need to improve ICT service provision capability across the sector.

The successful implementation of the new strategy will mean that:

1. It is easier for community members to access council services online anywhere, any time;

2. Council productivity improvements are realised through smart use of technology;

3. Interoperability between councils and other levels of government is improved through greater collaboration and standardisation of systems and processes; and

4. ICT staff have appropriate skills and resources to deliver efficient and effective ICT services to their council and community.

The MAV Technology strategic objectives 2015-18 are:

• Improve customer experience

– Implement new digital and mobile channels

– Provide open data

• Improve the efficiency of council operations

– Standardise systems and processes to improve productivity

– Plan and implement an infrastructure and services roadmap

– Streamline collaboration with other levels of government

• Improve ICT service provision capability

– Develop ICT skills

– Address ICT access issues

– Facilitate collaborative strategic procurement practices

– Support shared service initiatives.

The MAV Technology Strategy 2015-18 is available on our website at mav.technology.


More resources for MAV Technology membersResources currently available to members of MAV Technology include: The Open Council Data Toolkit, Cloud Services Research and Guidance, IT Strategy Templates & Guidelines, Smartphone and Tablet Best Practice,

Sustainable IT Framework, IT Policy Framework, Green Data Centre Framework, Public Wifi Implementation,

Paperless Council Meetings Best Practice and Skills and Resources Benchmarking. Other resources coming soon include: Infobase Vendor and Software Tracking System, Victorian Local Government Enablement Platform, Digital Transformation Roadmap and Toolkit, and collaborative training initiatives. MAV Technology Members are also able to benefit from a growing number of collaborative IT procurement opportunities, through MAV Procurement.Website: mav.technology Wiki: mavtechnology.net Contact: [email protected] – Lisa Bennetto, Executive Officer.


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The MAV Technology Award for Excellence – Individual Achievement Recognises and rewards an individual who has demonstrated diligence and innovation in addressing the changing demands of ICT/GIS/RM in local government. Individual achievement nominations can include (but are not limited to): • leadership of an ICT/GIS/RM project;• leadership in an ICT/GIS/RM emergency;• development of an innovative project or process;• team leadership.

The MAV Technology Award for Excellence – Rural or Regional Team Achievement

The MAV Technology Award for Excellence – Metropolitan Team Achievement

The MAV Technology Award for Excellence – Collaboration of the Year

The MAV Technology Team Achievement Awards recognise and reward an outstanding team effort in the use of technology to improve service delivery and efficiency to local government organisations or communities. Team achievement nominations can include (but are not limited to): • implementation of an ICT/GIS/RM project;• response to an ICT/GIS/RM emergency;• excellence in ICT/GIS/RM strategy and planning;• outstanding community engagement;• exemplary collaboration between councils, council

departments, vendors, government agencies, the community and other stakeholders;

• excellence in customer service.

The MAV Technology Award for Excellence – The Exemplar AwardAn extraordinary achievement (not awarded every year).

The MAV Technology Awards for Excellence recognise outstanding achievements by local government information and communications technology (ICT); geographic information (GIS) and records management (RM) practitioners to encourage innovation in council service delivery for the people of Victoria.

AWARD CATEGORIES

INDIVIDUAL ACHIEVEMENT:Eli Afram, Business Systems Analyst, Hobsons Bay City Council

for “Organisational Reporting Dashboard”Steve Bennett, Open Data Advocate

for “Contribution to Victorian Local Government Open Data Journey”Ben Crockett, GIS / AMS System Administrator, Darebin City Council for “Planning Applications Report Automation”Tom Mesilane, Senior Performance & Reporting Analyst, Latrobe City Council for “LGPRF Automation project”Lorraine Tighe, Smart City and Innovation Program Manager, Smart City Office, Melbourne City Council for “IBM Smarter Cities Challenge 2016”

RURAL OR REGIONAL TEAM ACHIEVEMENT:Wellington Shire Council & East Gippsland Shire Council – “Shared ICT Services MOU”Bass Coast Shire Council – “Free Public WiFi”Baw Baw Shire Council – “Baw Baw Road Trip”Warrnambool City Council – “CONNECT Warrnambool”Southern Grampians Shire Council – “Digital Transformation of a rural community – a journey”

METROPOLITAN TEAM ACHIEVEMENT:Bayside City Council – “Online booking for Universal Maternal and Child Health (MCH) Program”Brimbank City Council – “Not just another Council website”Brimbank City Council – “Business Transformation - #CommunityFirst”Darebin City Council – “Mapping Inspections Compliance System (MICS)”Hobsons Bay City Council – “The capture of all customer service interactions”Hobsons Bay City Council – “Direct Care Workers Mobility”Hobsons Bay City Council – “Telstra Managed Internet Gateway (MIG) Project”Melbourne City Council – “CityLab – City of Melbourne’s Innovation Lab”Melbourne City Council – “Future Melbourne Digital City Hack”Port Phillip City Council – “EPathway Customer Experience Improvements”

COLLABORATION OF THE YEAR:Bass Coast Shire Council – “Free Public WiFi”Baw Baw Shire Council – “Baw Baw Road Trip”Brimbank City Council – “Not just another Council website – Brimbank City Council website redevelopment”Brimbank City Council – “Business Transformation - #CommunityFirst"Southern Grampians Shire Council – “Digital Transformation of a rural community – a journey”Melbourne City Council – “Future Melbourne Digital City Hack”Warrnambool City Council – “CONNECT Warrnambool”Wellington Shire Council & East Gippsland Shire Council – “Shared ICT Services MOU”


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Chris Goldstone is the founder and

Managing Director of The Strategic Directions Group. He has over 25 years experience in the ICT sector in both

government and commercial sectors.Prior to this, Chris was the Manager for Corporate Technology Solutions at Gold Coast City Council, the second largest local authority in Australia.

Chris was also the founding chairman of the South East Queensland Regional Organisation of Councils (SEQROC) Chief Information Officers Networking.

Dr Catherine Ball is an author, founder,

and ethics advocate working across global projects where robotics and new technology meet environmental protection.A sought after voice in industry, Dr Ball is now the CEO of an Australian startup working with the application of Remotely Piloted Aircraft Systems (RPAS) aka drone technology across remote communities, schools, and citizen scientists. She is leading the call for discussions around the ethics of

spatial data, aka geo-ethics.

Alvaro Maz is an impact entrepreneur

with a passion for public issues,

technology and social change. In 2013 he launched his first venture, Creative Suburbs, an online platform to help more people make a difference in their cities. He co-founded Code for Australia in late 2014 and Code for Aotearoa (NZ) in 2016.Code for Australia is helping Australian governments move towards a platform that allows citizens, public servants and industry to come together and work on issues that affect us all.

Wednesday, 10 August 2016 - Evening Program brought to you by MAV Technology

WHEN WHAT WHERE5.30pm Pre-dinner drinks & Trade Expo Grand Ballroom

6.30pm Seating & background music

LaTrobe

Ballroom

6.50pm Entree served7.10pm Welcome & introductions, Casey Bennetto & David Bartlett

Nominees and Award presentations: - Individual Achievement - Rural & Regional Team Achievement - Metropolitan Team Achievement - Collaborative Team Achievement Casey Bennetto & David Bartlett

with Tim Neal, Shannon Bourne, Vincenzo Ruberto & Nick Karasaviddis7.40pm Dinner served8.15pm Sponsor's address

8.25pmMore from the band Casey Bennetto with Tim Neal, Shannon Bourne, Vincenzo Ruberto & Nick KarasaviddisDessert served

10.30pm Close

Dinner MenuENTREE

Nutty king brown and wild mushroom risotto with baby spinach, truffle oil, shaved asparagus and

parmagiano reggiano (GF, V).

MAINBeef fillet with roasted golden brown potatoes,

Swedes and sweet potato, green beans, Yorkshire pudding, red wine jus and verte sauce.

(alternating with) Lemon thyme marinated Chicken breast with potato

gnocchi, sautéed Mediterranean vegetable, and roasted carrot jus, topped with parsley aioli (H).

DESSERTChocolate and Framboise mousse, Chocolate mud cake,

chocolate crisp streusel, raspberry sorbet, tuille stick

Casey BennettoCasey Bennetto is a songwriter, singer and performer best known for writing and performing in KEATING! the musical for which he won several Melbourne International Comedy Festival Awards, Green Room Awards and Helpmann Awards. Other compositions include 2002’s Northcote Country Soul, 2008’s A Largely Fanciful History Of The Spiegeltent, and the cheery Christmas killer-robot pantomime The Terminativity.

Casey has made regular appearances on ABC774: as a guest and co-host with Jon Faine on the Conversation Hour and co-hosts Superfluity on 3RRR with Scott Edgar and Christos Tsiolkas. He has also made a number of appearances on ABC TV’s popular Spicks And Specks, In Gordon Street Tonight and Adam Hills Tonight and has played originals in studio as part of the ABC’s Sunday Arts show.


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PRINCIPAL SPONSOR

COFFEE SPONSOR

CONFERENCE APP SPONSOR

CEO & MAYORS' LUNCH SPONSOR

MORNING TEA SPONSOR LUNCH SPONSOR AFTERNOON TEA SPONSOR

AWARDS FOR EXCELLENCE SPONSOR

We gratefully acknowledge the support of the 2016 MAV Technology National Conference sponsors.

ATTENTION:Use the MAVT Conference app to read more about our

fantastic speakers, sponsors and exhibitors. You’ll find links, contact details, maps, competitions,

schedules and more.

Thanks to Acresta for developing it. We think it’s neat.

mavt.mobi/

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NO. EXHIBITOR NO. EXHIBITOR NO. EXHIBITOR

1Pitney Bowes CEO & Mayors’ Lunch Sponsor

15 Nimble Storage / Veeam 29 Thomas Duryea Consulting Coffee Sponsor

3 Open Office 16 EasyWeb digital 30 Thomas Duryea Consulting Coffee Sponsor

5 NBNCo 17 Blue Connections 31 Kaon Security

6 Amplifier Agency 18 Data#3 32 Content Security

7 ATEN Systems 19 Last Mile Wireless 33 Telstra Principal Sponsor

8 IntelliTrac 20 Staples Australia 34 Telstra Principal Sponsor

9 Sophos 22 TPG Telecom 35 Wave 1

10 Redman Solutions 23 MAV Technology Awards for Excellence Sponsor

36 Byte Information Technology

11 Icomm 25 Aussie Broadband 37 Interleave Australia Lunch Sponsor

12 kaspersky 26 Honeylight Consulting 38 Perfekt Afternoon Tea Sponsor

13 Mimecast 27 Acresta Conference App Sponsor

39 CSA

14 Dilignet 28 Tesserant Morning Tea Sponsor

40 Flexnet

Grand Ballroom Sponsor Stage

N A T I O N A L C O N F E R E N C E 2 0 1 61 0 , 11 & 1 2 A U G U S T @ S O F I T E L M E L B O U R N E O N C O L L I N S

An unmissable event that explores how councils are transforming the way they deliver services to their communities#MAVtech

Conference app:

mavt.mobi/

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