#2020: Innovate SW

2020: Is the social and human services industry ready?Belinda Drew

CEOCommunity Services Industry Alliance

August, 2014

Overview

• Brief background on the Community Services Industry Alliance

• Change is explicitly on the agenda!• The role of innovation?• Some practical examples.• The innovation toolkit.• A note of making the case for the change we

make.

INDUSTRY BODY ?

INDUSTRY BODY ?

BUSINESS CASE

DEVELOPED

BUSINESS CASE

DEVELOPED

FORMATIONof the COMMUNITY

SERVICES INDUSTRY ALLIANCE

FORMATIONof the COMMUNITY

SERVICES INDUSTRY ALLIANCE

FOUNDATION MEMBERS

COME ON BOARD

FOUNDATION MEMBERS

COME ON BOARD

Increasing partnership

Foundation Members

Community Services Industry Alliance

• Innovation – doing something new

• Partnership – founding an organisation

• Investment – capital for start up

Change

Change is a disturbance that interrupts routines or ways of doing things.

New patterns, new behaviors…

Change is all encompassing

New language

Social finance collective impact social design

impact investment co-design

innovation shared value outcomes social impacts risk sharing payment by outcomes

venture philanthropy

Change calls us to innovateInnovation is simply introducing something new – a

new idea, a new product, a new strategy, a new kind of resource.

Case Study 1 – Domestic Violence

Case Study 2 - Young people

What makes us standout?There are more than 2 million apps available on

Apple and Google. But did you know, in the US, only 25 developers account for 50% of the

app revenue? In a world of infinite competition its imperative that like these 25

standouts, we differentiate and establish ourselves as essential.Scott Steinberg – futurist and CEO TechSavvy Global

Innovation Checklist• Boast unique skills, capabilities or contacts• Master rare, highly specialized or difficult tasks.• Know about markets, trends, and competitors• Serve customers, clients and colleagues with an eye to

excellence• Think like an owner, strategise like an entrepreneur

and take responsibility like a leader• Make decisions and perform tasks without being given

instruction.• Don’t be afraid to take risks, speak up and try new

things.

When to innovate?

• The answer is when we know something is not working or could work better. When the change (outcome) we want is not happening and we require a new approach.

How do we know?

We must evaluate our performance!

• Data – high quality qualitative and quantitative data

• Ways of storing and sharing data• Tools to collect, measure and improve

performance.• Ways of reporting on the data as it relates to

the changes we are trying to make.

Balanced approach

Just because we haven’t measured performance and we cannot report that

we have made change in the lives of vulnerable people does not mean the

change has not happened.

We may not need innovation we may need more of what we do but at a scale

we have not imagined before.

Contact

Belinda DrewCEO Community Services industry Alliance0400 115 534