2019 Resident Survey - Miami Beach, Florida · Resident survey findings, including charts and...

Findings Report - Weighted Results …helping organizations make better decisions since 1982

Submitted to the City of Miami Beach, Florida by: ETC Institute 725 W. Frontier Lane Olathe, Kansas 66061 May 2019

‘19 City of Miami Beach 2019 Resident Survey

Contents

Executive Summary .............................................................................................. i

Section 1: Charts and Graphs .............................................................................. 1

Section 2: Trend Charts ..................................................................................... 25

Section 3: Benchmarking Analysis ..................................................................... 31

Section 4: Importance-Satisfaction Analysis ..................................................... 37

Section 5: Tabular Data ..................................................................................... 43

Section 6: Survey Instrument .......................................................................... 107

2019 City of Miami Beach Survey: Findings Report

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2019 City of Miami Beach Resident Survey

Executive Summary OVERVIEW AND METHODOLOGY Overview

ETC Institute administered a resident survey for the City of Miami Beach between January and March of 2019. The purpose of the survey was to objectively assess satisfaction among residents with the delivery of city services and to gather input about priorities for the City. This is the second time ETC Institute administered a survey for the City of Miami Beach; previous surveys were conducted in 2005, 2007, 2009, 2012, 2014 and 2016.

This report contains: A summary of the methodology for administering the survey and major findings Resident survey findings, including charts and graphs, overall trends, Importance-

Satisfaction priorities analysis, benchmarking comparisons to other communities, and the survey instrument

Supplemental data from the resident survey, including GIS maps and crosstabulations, are published separately as Appendix A

Methodology

ETC Institute selected a random sample of households for the survey. The sample was address-based, and the households were selected at random from all known residential addresses in the City of Miami Beach. This method ensured that each household in the City had an equal probability of being selected for the survey. Survey packets were then mailed to each of the households selected for the random sample. The survey packets contained a cover letter, a copy of the survey, and a postage-paid, return envelope.


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A few days after the surveys were mailed, ETC Institute sent emails and placed phone calls to households in the random sample to encourage participation. The emails contained a link to the on-line version of the survey to make it easy for residents to complete the survey. To prevent the responses from people who were not part of the random sample from being blended with those who were selected for the random sample, everyone who completed the survey on-line was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered on-line with the addresses that were originally selected for the random sample. If the address from a survey completed on-line did not match one of the addresses selected for the random sample, the on-line survey was not counted as part of the random sample. A total of 1,324 residents from the random sample completed the survey: 851 were completed by mail, 411 on-line, and 62 by phone. The results for the random sample of 1,324 households have a 95% level of confidence with a precision rate of at least +/- 2.7%. The geographic and demographic composition of the random sample reflected the most recent Census estimates for the City’s population. The percentage of “don’t know” and “no opinion” responses has been excluded from graphs to facilitate valid comparisons to previous years and to other communities in ETC Institute’s national survey database. Location of Respondents

To better understand how well services are being delivered in different parts of the City, the home and addresses of the respondents to the survey were geocoded.

Resident Survey Map. The dots on the map on the following page show the distribution of survey respondents based on the location of their home. Appendix A-1 of the report contains maps that show how respondents in different areas of the survey rated a wide range of City services.


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MAJOR FINDINGS Miami Beach is Setting the Standard for Service Delivery/Public Engagement. The overall satisfaction with City services rated 19% above the national average, while the overall satisfaction with public engagement rated 29% above the national average. The City of Miami Beach is Moving in the Right Direction. The percentage of residents who would recommend the City as a place to live increased 10% from 2016. Satisfaction ratings increased or stayed the same for all 15 major services that were assessed; 14 of 15 areas improved.


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In the charts below, significant increases (increases of 3% or more) are represented by a blue arrow next to the service category:


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Perceptions of the City. Seventy-nine percent (79%) of the residents surveyed were “very satisfied” or “satisfied” with the City of Miami Beach as a place to live; 79% were “very satisfied” or “satisfied” with the quality of life in the City, and 73% were “very satisfied” or “satisfied” with the overall image of the City. Residents were least satisfied with City regulation of commercial development (33% “very satisfied” or “satisfied”).

OPPORTUNITIES FOR IMPROVEMENT In order to help the City identify opportunities for improvement, ETC Institute conducted an Importance-Satisfaction (I-S) Priorities Analysis. This analysis examined the importance that residents placed on each City service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with City services in the future. If the City wants to improve its overall satisfaction rating, the City should prioritize improvements in services with the highest Importance-Satisfaction (I-S) ratings. Details regarding the methodology for the analysis are provided in the Importance-Satisfaction section of this report.

Based on the results of the Importance-Satisfaction (I-S) Priorities Analysis, ETC Institute recommends the following:


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• Overall Priorities for the City. Based on the results of this analysis, the major services that are recommended by residents as the top opportunities for improvement in order to raise the City’s overall satisfaction rating are listed below in descending order of the Importance-Satisfaction rating: Efforts to address homelessness Condition of streets Efforts to manage stormwater drainage and flooding Quality of Police services Cleanliness of neighborhood streets


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Services That Are Most Important for the City to Provide. When residents were asked to name the City services that were most important to provide, the sum of their top five choices included:

o Police services o Cleanliness of neighborhood streets o Overall quality of the beaches o Condition of streets o Efforts to manage stormwater drainage/flooding

For a more detailed analysis of specific departments, please refer to full report.

How Miami Beach Compares to Other Communities

Overall Satisfaction with Quality of Life. Residents of Miami Beach are generally satisfied with quality of life in the City: 79% were either “very satisfied” or “satisfied.” Satisfaction among residents is 3 points below the Florida average (82%), but is 4 points above the national average (75%). Satisfaction with Specific Areas. The City of Miami Beach rated at or above the Florida averages in 21 of the 35 areas that were assessed on the survey, and rated at or above the national average in 24 areas. The individual areas where Miami Beach ranked significantly above the Florida average (3% or more) among other Florida communities are listed below:

• Appearance of City pools (+46%) • Quality of public engagement efforts (+31%) • Quality of City recreation programs (+24%) • Overall quality of City services (+20%) • Landscaping along City streets/public areas (+17%) • Quality of parks and recreation programs (+16%) • Ratings of the City as a place to live (+15%) • Public transportation (bus service) (+15%) • Condition of City athletic fields (+12%) • Quality of customer service (+12%) • Availability of police in neighborhoods (+12%) • Emergency medical services (+12%) • Appearance/maintenance of the City’s public buildings (+12%) • Quality of City recreational facilities (+11%) • Fire services (+10%) • Street lighting (+9%) • Maintenance of parks (+6%) • City efforts to plan for growth (+3%) • Value received for City taxes paid (+3%)


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The individual areas where Miami Beach ranked significantly above the national average (3% or more) among other U.S. communities are listed below:

• Appearance of City pools (+48%) • Quality of public engagement efforts (+29%) • Landscaping along City streets/public areas (+22%) • Quality of City recreation programs (+21%) • Appearance/maintenance of the City’s public buildings (+20%) • Quality of parks and recreation programs (+19%) • Overall quality of City services (+19%) • Quality of customer service (+18%) • Public transportation (bus service) (+16%) • Condition of City athletic fields (+15%) • Availability of police in neighborhoods (+13%) • Quality of City recreational facilities (+13%) • Maintenance of parks (+11%) • Fire services (+10%) • Ratings of the City as a place to live (+9%) • Overall image of the City (+9%) • Street lighting (+8%) • Emergency medical services (+7%) • Value received for City taxes paid (+7%) • Quality of life in the City (+4%) • Enforcement of codes related to clean-up of litter and debris on private property (+3%)

The individual areas where Miami Beach ranked significantly below the Florida average (3% or more) among other Florida communities are listed below:

• It is easy to get a hold of someone at the City (-24%) • Condition of streets (-15%) • Efforts to manage stormwater drainage and flooding (-13%) • City efforts to prepare for disasters (-11%) • Request was processed in a timely manner by City employees (-11%) • Condition of sidewalks (-9%) • City employees possess the proper knowledge (-9%) • City employees are courteous and professional (-8%) • City efforts to prevent crime (-7%) • Quality of public schools (-7%) • Cleanliness of streets in business/commercial areas (-5%) • Quality of life (-3%)


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The individual areas where Miami Beach ranked significantly below the national average (3% or more) among other U.S. communities are listed below:

• It is easy to get a hold of someone at the City (-21%) • Quality of public schools (-7%) • City employees are courteous and professional (-7%) • Efforts to manage stormwater drainage and flooding (-6%) • City employees possess the proper knowledge (-6%) • City efforts to prepare for disasters (-5%) • City efforts to prevent crime (-5%) • Cleanliness of streets in business/commercial areas (-3%) • Condition of sidewalks (-3%) • Request was processed in a timely manner by City employees (-3%)

Conclusion The overall ratings for Miami Beach remain high, and the City continues to move in the right direction as a place to live and for quality of City services. Since 2016, satisfaction ratings increased or stayed the same for all 15 major services that were assessed. By emphasizing improvements in the areas listed above, the City of Miami Beach should be able to continue to improve levels of customer satisfaction in future years and increase satisfaction in areas where improvements are needed.

Section 1: Charts and Graphs

2019 City of Miami Beach Resident Survey: Findings Report (WEIGHTED RESULTS)

ETC Institute (2019) Page 1

Q1. Overall Ratings for the City of Miami Beach by percentage of respondents (excluding “don't know”)

Source: ETC Institute DirectionFinder (2019 - Miami Beach, FL)

49%

41%

43%

37%

22%

31%

29%

25%

30%

35%

25%

21%

26%

32%

44%

49%

45%

48%

60%

51%

52%

51%

45%

40%

50%

53%

48%

40%

6%

8%

10%

12%

15%

14%

15%

19%

18%

16%

17%

21%

18%

18%

1%

2%

2%

3%

3%

4%

4%

5%

6%

9%

8%

6%

8%

9%

Fire services

Ocean rescue/lifeguard/beach patrol services

Emergency medical services

City's emergency/hurricane preparedness efforts

Quality of parks and recreation programs

Maintenance of parks

Overall quality of the beaches

Reliability of potable (drinking) water

Miami Beach trolley system

Garbage/trash collection

Reliability of sewer (wastewater) services

Availability of Police in your neighborhood

0% 20% 40% 60% 80% 100%

Excellent (4) Good (3) Fair (2) Poor (1)

Appearance/maintenance of the City's public buildings

Landscape maintenance of rights of way along City streets/public areas

Q1. (cont.) Overall Ratings for the City of Miami Beach by percentage of respondents (excluding “don't know”)

30%

36%

23%

15%

18%

18%

21%

13%

14%

9%

13%

9%

9%

7%

42%

37%

46%

49%

45%

45%

39%

45%

36%

40%

34%

37%

34%

24%

20%

18%

22%

24%

26%

25%

24%

31%

30%

33%

28%

36%

35%

34%

8%

10%

9%

12%

11%

12%

16%

11%

20%

19%

26%

18%

23%

36%

Quality of Police services

Availability of green space near your home

Cleanliness of streets in your neighborhood

Street lighting

Quality of public engagement efforts

Quality of customer service

Miami Dade County's bus service

Cleanliness of streets in business/commercial area

Efforts to manage stormwater drainage and flooding

Cleanliness of canals/waterways

Availability of recycling in public places

Condition of streets

Condition of sidewalks (few or no cracks)

Efforts to address homelessness

0% 20% 40% 60% 80% 100%





Q2. Services That Are Most Important for the City to Provide

37%

33%

32%

26%

22%

22%

20%

19%

18%

17%

16%

16%

16%

15%









Street lighting


Reliability of potable (drinking) water

Fire services



0% 10% 20% 30% 40% 50%

Sum of Choices

by percentage of respondents who selected the item as one of their top five choices


Q2. (cont.) Services That Are Most Important for the City to Provide

15%

14%

11%

10%

9%

8%

8%

7%

7%

6%

6%

6%

2%

2%






Reliability of sewer (wastewater) services

Availability of green space near your home






0% 5% 10% 15% 20% 25%

Sum of Choices

by percentage of respondents who selected the item as one of their top five choices


Landscape maintenance of rights of way along City streets/public areas




Q3. Overall Cleanliness of the Cityby percentage of respondents (excluding “don't know”)


16%

16%

11%

4%

59%

53%

35%

33%

20%

24%

30%

42%

5%

7%

25%

21%

Cleanliness and maintenance of public garages

Cleanliness of beaches

Cleanliness and maintenance of public restrooms

0% 20% 40% 60% 80% 100%


Enforcement of codes related to clean-up of litter and debris on private property

Q4. Ratings for Parks and Recreationby percentage of respondents (excluding “don't know”)


28%

32%

28%

29%

24%

25%

22%

55%

51%

54%

52%

53%

49%

44%

15%

14%

16%

16%

18%

19%

24%

2%

4%

2%

4%

5%

7%

11%

Appearance of playgrounds

Appearance of City pools

Condition of City athletic fields

Quality of City recreation programs

Quality of City recreational facilities

Amount of City recreation programs

Amount of dog parks

0% 20% 40% 60% 80% 100%




Q5. How Often Residents Use or Visit the Following Areas or Facilities

by percentage of respondents

37%25%28%

23%26%

23%22%20%18%17%

8%4%

3%

3%

2%

2%

1%

15%22%

13%16%11%

14%14%

10%10%10%

8%3%

3%

2%

3%

2%

2%

12%

22%

12%

14%

13%

16%

12%

11%

9%

13%

9%

4%

5%

4%

4%

4%

5%

12%

16%

16%

14%

13%

15%

10%

12%

10%

13%

8%

8%

5%

7%

6%

5%

5%

15%

12%

19%

24%

23%

21%

18%

24%

25%

33%

26%

26%

37%

48%

42%

33%

24%

10%

3%

12%

10%

13%

11%

24%

23%

29%

14%

41%

56%

47%

36%

44%

54%

64%

Alton Road between 6th - 17th

Lincoln Road

41st Street

Washington Avenue

South of 5th Street

Collins Avenue (South of 23rd)

Sunset Harbour

71st Street

Collins between 72nd - 75th

Ocean Drive

Ocean Terrace

North Shore Band Shell

The Bass Museum of Art

The Miami Beach Convention Center

The Fillmore at the Jackie Gleason Theater

The Colony Theater

Byron Carlye Theater

0% 20% 40% 60% 80% 100%More Than Once per Week (5) About Once Per Week (4)

2-3 Times Per Month (3) Once Per Month (2)

Less Than Once Per Month (1) Never (9)


Q6. Places or Facilities That Residents Visit Most

60%

34%

31%

29%

28%

25%

24%

22%

17%

17%

8%

6%

6%

5%

4%

4%

3%

Lincoln Road

Alton Road between 6th-17th

41st Street

South of 5th Street

Sunset Harbour

Washington Avenue

71st Street

Ocean Drive

Collins Avenue (South of 23rd)

Collins between 72nd-75th

North Shore Band Shell

Ocean Terrace

The Miami Beach Convention Center

The Fillmore at the Jackie Gleason Theater

The Bass Museum of Art

Byron Carlyle Theater

The Colony Theater

0% 10% 20% 30% 40% 50% 60% 70%

Sum of ChoicesSource: ETC Institute DirectionFinder (2019 - Miami Beach, FL)

by percentage of respondents who selected the item as one of their top four choices



Q7. Agreement With the Following Statements Regarding Culture in Miami Beach

by percentage of respondents (excluding “don't know”)

50%

44%

51%

39%

24%

36%

41%

34%

33%

43%

11%

13%

12%

14%

23%

4%

3%

4%

14%

10%

0% 20% 40% 60% 80% 100%

Strongly Agree (5) Agree (4) Neutral (3) Disagree (2,1)


Cultural activities contribute to quality of life in Miami Beach

Cultural activities are family friendly and age appropriate

Miami Beach free or City sponsored art & cultural activities contribute to quality of life

Major events contribute to quality of life in Miami Beach

Museum exhibits & cultural organizations provide enough diverse art & cultural activities

Q8. Feeling of Safety in Miami Beachby percentage of respondents (excluding “don't know”)

63%

32%

29%

22%

22%

19%

14%

8%

29%

41%

43%

45%

42%

40%

24%

25%

6%

21%

21%

26%

26%

32%

26%

32%

1%

7%

7%

8%

11%

9%

37%

35%

In neighborhoods during the day

In neighborhoods during the evening/night

In entertainment areas

During special events

In business/commercial areas during evening/night

Riding my bicycle in the City

Crossing an intersection in the City

0% 20% 40% 60% 80% 100%

Very Safe (5) Safe (4) Somewhat Safe (3) Unsafe (2,1)


In City parks that currently have Park Rangers during park hours



Q9. Satisfaction With Perceptions of the Cityby percentage of respondents (excluding “don't know”)

36%

27%

20%

18%

19%

15%

12%

12%

16%

14%

13%

14%

11%

12%

8%

7%

43%

52%

53%

51%

43%

37%

38%

37%

33%

34%

34%

32%

34%

32%

28%

26%

13%

13%

17%

23%

26%

30%

37%

28%

30%

28%

28%

27%

31%

30%

31%

32%

8%

8%

11%

9%

13%

18%

13%

23%

21%

24%

24%

28%

25%

26%

33%

35%

City of Miami Beach as a place to live

Quality of life

Overall image of the City

Overall quality of City services

City efforts to prepare for disasters

Leadership provided by City's elected officials

Capital improvements completed by the City

City efforts to prevent crime

Quality of public schools

City efforts to prepare for the future

City efforts to plan for growth

Value received for City taxes paid

City efforts to be a "green" or sustainable City

City regulation of residential development

City regulation of commercial development

0% 20% 40% 60% 80% 100%

Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2,1)


City efforts to reduce risk from rainfall & sea level rise

Q10. Level of Agreement With the Following Statements Regarding Sustainability and Resiliency in the City


26%

41%

28%

21%

24%

22%

16%

13%

11%

15%

11%

48%

30%

43%

46%

42%

38%

35%

36%

32%

25%

26%

21%

20%

16%

25%

19%

23%

25%

22%

33%

26%

36%

6%

9%

13%

9%

15%

17%

24%

29%

24%

34%

27%

I would like to see more trees in my neighborhood

I am informed about local climate change issues

I am satisfied with amount of tree canopy coverage

0% 20% 40% 60% 80% 100%


Recycling, yard waste, & other waste diversion programs have reduced the amount of garbage I place in my trash can

I have taken steps to make my house more energy efficient

I have taken steps to make my house more water efficient

Household is prepared with food/water/supplies for emergency

I know where to get information during an emergency


I'm satisfied with my building(s') flood risk protections

I have observed increased flooding in my neighborhood

I am satisfied with the City's efforts to reduce pollution from stormwater runoff through filtration systems



Q11. Satisfaction With Local Schoolsby percentage of respondents (excluding “don't know”)

14%

14%

14%

14%

11%

14%

12%

42%

39%

36%

35%

37%

32%

27%

32%

30%

36%

37%

39%

40%

37%

13%

17%

14%

14%

13%

13%

24%

Health & well-being

Safety

Technology

Communication

Student achievement

Teacher recruitment/retention

0% 20% 40% 60% 80% 100%

Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2,1)


Parental involvement/family support/youth & community engagement

Q12. Capital Improvement Projects That Are Most Important to Residents

by percentage of respondents (up to three selections could be made)

64%

59%

47%

47%

33%

15%

9%

8%

Stormwater & drainage improvements

Water & sewer system improvements

Roadway pavement improvements

Park improvements

Bridge improvements

Waterway dredging

City facility improvements

0% 20% 40% 60%


More walking/biking friendly streets/greenways/paths



Q13. Support for Spending Tax Dollars to Address Rising Sea Levels


Very supportive53%

Supportive29% Neutral

10%

Not supportive4%

Not at all supportive4%


Q14. Willingness to Pay More Taxes to Set Aside Funding to Maintain Buildings, Streets, Sidewalks and Vehicles



Very willing13%

Willing24%

Neutral26%

Not willing21%

Not at all willing15%



Q15. Perceived Level of Code Enforcementand Ordinance in Neighborhoods


16%About right

56%

29%


Too much/too restrictive

Too little/not restrictive enough

Q16. Factors of Miami Beach Trolley That Residents Are Dissatisfied With

by percentage of respondents (excluding "none” - multiple selections could be made)

48%

24%

19%

17%

14%

14%

10%

8%

Reliability and service frequency

Stop amenities (bus bench, shelter, etc.)

Too few Trolley stops

Customer service

Cleanliness of Trolley vehicles

Cleanliness of Trolley stops

Too many Trolley stops

Maintenance of Trolley vehicles

0% 10% 20% 30% 40% 50%




Q17. PRIMARY Mode of Transportation for Trips Within Miami Beach

Car/automobile63%

Biking8%

Motorcycle/scooter2%

Walking17% Public transportation

4%

City-operated Trolley 3%

Uber/Lyft/Rideshare3%


by percentage of respondents (excluding “not provided”)

Q17. SECONDARY Mode of Transportation for Trips Within Miami Beach

Car/automobile8%

Biking14%


Walking30%

Public transportation8%

1%



Other1%



County-operated transit service



Q18. Primary Mode of Transportation for Cross-Causeway Trips to the Mainland

Car/automobile80%

Biking1%


Walking1%

Public transportation6%

1%





County-operated transit service

Q19. Types of Transportation Residents Consider Most Viable as an Alternative to Using a Car for Trips Within

Miami Beachby percentage of respondents (multiple selections could be made)

47%

33%

29%

26%

15%

Trolley car

Bicycles

Light rail/modern street car

Local bus circulators

Express bus to mainland

0% 10% 20% 30% 40% 50%




Q20. Types of Transportation Residents Consider Most Viable as an Alternative to Using a Car for

Cross-Causeway Trips to the Mainlandby percentage of respondents (multiple selections could be made)

42%

39%

20%

19%

8%

Light rail/modern street car

Express bus to mainland

Trolley car

Local bus circulators

Bicycles

0% 10% 20% 30% 40% 50%


Q21. Does anyone in your household regularly ride a bicycle?

by percentage of respondents (excluding "not provided”)

Yes47%

No53%




Q22. What Residents Are Concerned or Dissatisfied With When Crossing the Street at an Intersection

by percentage of respondents (multiple selections could be made)

74%

30%

25%

14%

Length of wait time to cross

Insufficient crossing time during walk phase

Insufficient signage/poor signage

0% 20% 40% 60% 80% 100%


Pedestrian safety (vehicles yielding to pedestrians)

Q23. Perceived Availability of Parking in the Cityby percentage of respondents (excluding “don't know”)


3%

3%

2%

65%

41%

31%

33%

57%

67%

Availability of garage parking

Availability of open lot parking

Availability of on-street parking

0% 20% 40% 60% 80% 100%

Too much (3) About right (2) Too little (1)



Q24. Sources That Residents Utilize to Obtain Information About City Government, Issues, and Events

by percentage of respondents (multiple selections could be made)

59%

44%

33%

22%

18%

16%

12%

10%

10%

9%

8%

6%

5%

5%

MB Magazine

City Website (www.miamibeachfl.gov)

City e-mail news

Facebook

Text messages

Other news media

MBTV (City's TV Govt. channel)

Nextdoor app

Twitter

Via HOA's or other civic groups

Police Department's social media platforms

City's E-Gov app

Radio (1670 am)

Forums/workshops/meetings

0% 10% 20% 30% 40% 50% 60% 70%


Q24a. THREE Communication Channels That Resident Prefer

by percentage of respondents who selected the item as one of their top three choices

44%

34%

33%

22%

20%

13%

10%

9%

9%

6%

5%

5%

5%

3%

MB Magazine

City website (www.miamibeachfl.gov)

City email news

Text messages

Facebook

Other news media

MBTV (City's TV Government channel)

Twitter

Nextdoor app

Via HOA's or other civic groups

Police Department's social media platforms

City's E-Gov app

Radio (1670 AM)

Forums/workshops/meetings

0% 10% 20% 30% 40% 50%1st choice 2nd choice 3rd choice




Q25. How Many Times Residents Have Personally Contacted the City With a Question, Service Request or

Complaint in the Last 12 Months

5 or less89%

6 to 106% 11 to 15

2%

16 to 201%

21+1%



Q25a. Reasons for Most Recent Contact With the Cityby percentage of respondents who contacted the City in the last 12 months

(excluding “not provided”)

Pay a bill12%

4%

Research an issue17%

11%

Attend a program/event6%

File a complaint22%

Other 28%

Visit an elected official

Pull a building permit/plan review




Q25b. Agreement With Various Statements About Most Recent Interaction With City Employees


18%

20%

15%

10%

10%

44%

37%

41%

42%

34%

27%

17%

25%

30%

28%

12%

26%

19%

17%

28%

City employees are courteous & professional

Request was processed in a timely manner

City employees possess proper knowledge

It is easy to get a hold of someone at the City

0% 20% 40% 60% 80% 100%



City govt. is open & interested in hearing concerns/issues of residents

Q26. Methods of Contacting the City That Residents Would Likely Use First

Phone65%

Send email21%

3%

1%

Social media1%

8%

Other 1%

Attend a community meeting


Visit City Hall/dept. office


Contact a commissioner



Q27. How the Tourism Industry in Miami Beach Affects Quality of Life


by percentage of respondents (excluding “don't know” - multiple selections could be made)

64%

42%

40%

38%

29%

24%

23%

17%

Traffic congestion

Adds to quality of life

Increased cultural opportunities

Expanded restaurant options

Expanded shopping options

Crowded restaurants

Detracts from quality of life

Neither adds nor detracts from quality of life

0% 20% 40% 60% 80% 100%

Q28. Whether Residents Would Recommend the City of Miami Beach to Family and Friends as a Place to Live

Definitely recommend46%

Probably recommend38%

Probably not recommend13%

4%


Definitely not recommend




DEMOGRAPHICS

Q29. Are you of Hispanic origin?

Yes47%

No53%





Q30. Which of the following best describes your race?by percentage of respondents (multiple selections could be made)

88%

3%

2%

1%

5%

White

African American/Black

Asian, Hawaiian/Other Pacific Islander

American Indian or Alaska Native

Other

0% 20% 40% 60% 80% 100%


Q31. In what type of residence do you live?

Single family home22%

Townhome or condo65%

Multi-family complex11%

Other2%





Q32. Do you own or rent your current residence?

Own71%

Rent29%



Q33. Approximately how many years have you lived in the City of Miami Beach?

5 or less24%

6 to 1021%

11 to 1513%

16 to 2016%

21 to 3016%

31+10%





Q34. What is your age?

18 to 3419%

35 to 4420%

45 to 5421%

55 to 6420%

65+21%



Q35. What is the combined annual income of all members of your household from all sources before taxes?

Under $35K13%

$35K to $74,99920%

$75K to $99,99912%

$100K to $149,99917%

$150K+38%





Q36. Do you have children in public school (grades K-12)?

Yes12%

No88%



Q36a. What level of public school does your child/children attend?

by percentage of respondents who have children in public school (multiple selections could be made)

49%

42%

30%

Elementary

High school

Middle school

0% 10% 20% 30% 40% 50% 60%




Q37. On average, how many months per year do you live in Miami Beach?

6 months or less7%

7 months3%

8 months3%

9 months3%

10 months5%

11 months5%

12 months74%



Q38. Gender

Male50%

Female50%





Section 2: Trend Charts



Trends

Overall Ratings for the City of Miami Beach 2009 to 2019

93%

90%

88%

85%

82%

76%

75%

72%

92%

85%

84%

77%

79%

69%

66%

66%

93%

88%

92%

84%

79%

82%

79%

67%

91%

86%

89%

83%

87%

84%

81%

66%

97%

95%

96%

92%

87%

83%

83%

84%

Quality of Fire services

Ocean Rescue/Lifeguard/Beach Patrol services

Quality of Emergency Medical Services

Emergency/Hurricane Preparedness efforts

Appearance/maintenance of City's public buildings




0% 20% 40% 60% 80% 100%

2019 2016 2014 2012 2009

by percentage of respondents who rated the item as “excellent" or "good” (excluding “don't know”)


Trends

Overall Ratings for the City of Miami Beach (cont.) 2009 to 2019

69%

64%

58%

50%

49%

43%

31%

61%

64%

51%

46%

40%

38%

24%

68%

65%

61%

25%

53%

50%

37%

74%

71%

69%

37%

57%

58%

42%

75%

78%

71%

44%

61%

64%

44%


Street lighting

Efforts to manage stormwater drainage/flooding


Condition of sidewalks


0% 20% 40% 60% 80% 100%

2019 2016 2014 2012 2009

by percentage of respondents who rated the item as “excellent” or “good” (excluding “don't know”)


Cleanliness of streets in business/commercial areas



Trends

Ratings for Parks and Recreation2009 to 2019

83%

83%

82%

81%

77%

74%

76%

74%

77%

72%

70%

66%

81%

79%

84%

85%

87%

85%

Appearance of playgrounds





Amount of recreation programs

0% 20% 40% 60% 80% 100%2019 2016 2014 2012 2009


by percentage of respondents who rated the item as “excellent” or “good” (excluding “don't know”)

Not asked before 2016




Trends

Feeling of Safety in Miami Beach 2009 to 2019

92%

73%

59%

90%

68%

54%

98%

88%

85%

98%

91%

85%

96%

90%

88%

In neighborhoods during the day

In neighborhoods during the evening/night

In business/commercial areas during evening/night

0% 20% 40% 60% 80% 100%

2019 2016 2014 2012 2009

by percentage of respondents who felt “very safe” or "somewhat safe” (excluding “don't know”)




Trends

Satisfaction With Perceptions of the City2009 to 2019

79%

50%

49%

45%

44%

67%

56%

48%

36%

44%

77%

77%

75%

58%

59%

89%

81%

90%

56%

42%

86%

65%

Quality of life within City of Miami Beach

Capital improvements completed by the City



City efforts to be a "green" or sustainable City

0% 20% 40% 60% 80% 100%

2019 2016 2014 2012 2009

by percentage of respondents who were “very satisfied" or "satisfied” (excluding “don't know”)


Not asked in 2009

Not asked in 2009

Not asked in 2009

by percentage of respondents who support the issue (excluding “don't know”)


87% 89%82%

2014 2016 20190%

20%

40%

60%

80%

100%

Trends

Support for Spending Tax Dollars to Address Rising Sea Levels - 2014 to 2019



by percentage of respondents who rated the level "about right” (excluding “don't know”)


64%61% 62%

53%56%

2009 2012 2014 2016 20190%

20%

40%

60%

Trends

Perceived Level of Code Enforcement and Ordinance in Neighborhoods - 2009 to 2019

Trends

Agreement With Various Statements About Most Recent Interaction With City Employees - 2009 to 2019

62%

56%

44%

57%

49%

36%

79%

63%

61%

85%

67%

70%

86%

69%

70%



0% 20% 40% 60% 80% 100%

2019 2016 2014 2012 2009

by percentage of respondents who “strongly agreed” or "agreed” (excluding “don't know”)


City govt. is open & interested in hearing concerns/issues of residents



Percentage of Residents Who Feel the Tourism Industry in Miami Beach Adds to the Quality of Life

2009 to 2019


69% 70%

64%

51%

42%

2009 2012 2014 2016 20190%

20%

40%

60%

Trends


Percentage of Residents Who Would Recommend the City of Miami Beach to Family and Friends as a Place to Live

2009 to 2019by percentage of respondents who would "definitely recommend" or “probably recommend”

(excluding “don't know”)


78% 77%81%

74%

84%

2009 2012 2014 2016 20190%

20%

40%

60%

80%

100%

Trends



Section 3: Benchmarking Analysis



DirectionFinder® SurveyYear 2019 Benchmarking Summary Report

Overview ETC Institute's DirectionFinder® program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November 1999, the survey has been administered in more than 300 cities and counties in 43 states. Most participating communities conduct the survey on an annual or biennial basis.

This report contains benchmarking data from two sources. The first source is from a national survey that was administered by ETC Institute during the Summer of 2018 that is part of a random sample of more than 4,000 residents in the continental United States. The second source is from a regional survey administered to a random sample of more than 300 residents in Florida during the Summer of 2018.

The “U.S. Average” shown in the charts reflects the overall results of ETC Institute’s national survey of more than 4,000 residents; the “Florida Average” shown in the charts reflects the results of the regional survey of more than 300 residents in Florida.



National Benchmarks

Note: The benchmarking data contained in this report is protected intellectual property. Any reproduction of

the benchmarking information in this report by persons or organizations not directly affiliated with the City of Miami Beach, Florida is not authorized without written

consent from ETC Institute.

93%

88%

82%

82%

81%

75%

74%

72%

72%

83%

76%

70%

66%

75%

77%

57%

60%

70%

83%

81%

62%

63%

70%

75%

52%

59%

70%

Fire services





Landscaping along City streets/public areas



0% 20% 40% 60% 80% 100%

Miami Beach Florida U.S.

Satisfaction with Major Categories of City ServicesMiami Beach vs. Florida vs. the U.S.

by percentage of respondents who rated the item 3 or 4 on a 4-point scalewhere 4 was "excellent" and 1 was "poor" (excluding don't knows)

ETC Institute (2019)




64%

63%

63%

60%

58%

50%

46%

43%

55%

32%

51%

45%

63%

63%

61%

52%

56%

34%

45%

44%

61%

56%

48%

46%

Street lighting



Public transportation (bus service)




Condition of sidewalks

0% 20% 40% 60% 80% 100%


Satisfaction with Major Categories of City Services (cont.)Miami Beach vs. Florida vs. the U.S.



46%

47%

43%

0% 10% 20% 30% 40% 50%


Satisfaction with Overall Cleanliness of the CityMiami Beach vs. Florida vs. the U.S.


Enforcement of codes related to clean-up of litter and debris on private property




83%

82%

81%

77%

37%

70%

57%

66%

35%

67%

60%

64%





0% 20% 40% 60% 80% 100%


Satisfaction With Parks and RecreationMiami Beach vs. Florida vs. the U.S.



79%

79%

73%

69%

62%

49%

49%

47%

45%

64%

82%

71%

49%

73%

56%

56%

44%

42%

70%

75%

64%

50%

67%

54%

56%

47%

38%

As a place to live

Quality of life

Overall image of the City

Overall quality of City services

City efforts to prepare for disasters

City efforts to prevent crime


City efforts to plan for growth


0% 20% 40% 60% 80% 100%


by percentage of respondents who rated the item 4 or 5 on a 5-point scalewhere 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows)

Satisfaction With Items That Influence the Perception Residents Have of the City

Miami Beach vs. Florida vs. the U.S.




62%

57%

52%

44%

70%

68%

61%

68%

69%

60%

58%

65%


Request was processed in a timely manner

City employees possess proper knowledge


0% 20% 40% 60% 80% 100%


Satisfaction With City EmployeesMiami Beach vs. Florida vs. the U.S.

by percentage of respondents who contacted a City employee and rated the item 4 or 5 on a 5-point scalewhere 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows)




Section 4: Importance-Satisfaction

Analysis



Importan

ce‐Satisfaction Analysis

Importance‐Satisfaction Analysis Miami Beach, Florida

Overview

Today, city officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied.

The Importance‐Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision making criteria for each of the services they are providing. The Importance‐Satisfaction rating is based on the concept that cities will maximize overall citizen satisfaction by emphasizing improvements in those service categories where the level of satisfaction is relatively low and the perceived importance of the service is relatively high.

MethodologyThe rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to emphasize over the next two years. This sum is then multiplied by 1 minus the percentage of respondents that indicated they were positively satisfied with the City's performance in the related area (the sum of the ratings of 3 and 4 on a 4‐point scale excluding “don't know” responses). “Don't know” responses are excluded from the calculation to ensure that the satisfaction ratings among service categories are comparable. [IS=Importance x (1‐Satisfaction)].

Example of the Calculation. Respondents were asked to identify the major City services they thought were the most important for the City to provide. Approximately twenty‐six percent (26.3%) selected “condition of streets” as one of the most important major City services for the City to provide.



Importan


With regard to satisfaction, 46.5% of the residents surveyed rated their overall satisfaction with “condition of streets” as a “3” or a “4” on a 4‐point scale (where “4” means “excellent”). The I‐S rating for “condition of streets” was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example, 26.3% was multiplied by 53.5% (1‐0.465). This calculation yielded an I‐S rating of 0.1407, which ranked second out of twenty‐eight major City services.

The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate that they are positively satisfied with the delivery of the service.

The lowest rating is 0.00 and could be achieved under either one of the following two situations:

if 100% of the respondents were positively satisfied with the delivery of the service

if none (0%) of the respondents selected the service as one of the three mostimportant areas for the City to emphasize over the next two years.

Interpreting the Ratings

Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from .10 to .20 identify service areas that should receive increased emphasis. Ratings less than .10 should continue to receive the current level of emphasis.

Definitely Increase Emphasis (IS>=0.20)

Increase Current Emphasis (0.10<=IS<0.20)

Maintain Current Emphasis (IS<0.10)

The results for the City of Miami Beach are provided on the following page.



Importance-Satisfaction RatingCity of Miami Beach Resident SurveyOVERALL

Category of Service

Most Important

%

Most Important

RankSatisfaction

%Satisfaction

Rank

Importance-Satisfaction

RatingI-S Rating

Rank

High Priority (IS .10-.20)

Efforts to address homelessness 22% 6 30% 28 0.1503 1Condition of streets 26% 4 47% 26 0.1407 2Efforts to manage stormwater drainage and flooding 22% 5 50% 23 0.1098 3Quality of Police services 37% 1 72% 16 0.1024 4Cleanliness of streets in your neighborhood 33% 2 69% 17 0.1016 5

Medium Priority (IS <.10)

Condition of sidewalks (few or no cracks) 17% 10 42% 27 0.0958 6Overall quality of the beaches 32% 3 76% 8 0.0770 7Cleanliness of canals/waterways 15% 15 49% 24 0.0755 8Street lighting 18% 9 64% 18 0.0648 9Cleanliness of streets in business/commercial areas 16% 13 58% 22 0.0648 10Availability of Police in your neighborhood 19% 8 73% 14 0.0514 11Availability of recycling in public places 9% 19 47% 25 0.0496 12Reliability of potable (drinking) water 16% 11 76% 9 0.0402 13Garbage/trash collection 14% 16 75% 11 0.0348 14Maintenance of parks 15% 14 81% 7 0.0284 15Miami Beach trolley system 11% 17 75% 10 0.0268 16Miami Dade County's bus service 7% 23 59% 21 0.0265 17Emergency medical services 20% 7 88% 3 0.0243 18Quality of customer service 6% 26 63% 20 0.0223 19Availability of green space near your home 8% 21 72% 15 0.0220 20Reliability of sewer (wastewater) services 8% 20 74% 13 0.0215 21Landscape maintenance of rights of way along City streets/public areas 6% 25 74% 12 0.0160 22City's emergency/hurricane preparedness efforts 10% 18 85% 4 0.0155 23Quality of parks and recreation programs 6% 24 82% 6 0.0115 24Fire services 16% 12 93% 1 0.0113 25Quality of public engagement efforts 2% 27 63% 19 0.0084 26Ocean rescue/lifeguard/beach patrol services 7% 22 90% 2 0.0067 27Appearance/maintenance of the City's public buildings 2% 28 82% 5 0.0030 28

Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)

Most Important %: The "Most Important" percentage represents the sum of the first, second, third,fourth and fifth most important responses for each item. Respondents were askedto identify the items they thought were most important for the City to provide.

Satisfaction %: The rating percentage represents the sum of the ratings "3" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with the each of the items on a scaleof 1 to 4 with "4" being "excellent" and "1" being "poor."

© 2019 DirectionFinder by ETC Institute



Importan


Importance‐Satisfaction Matrix Analysis

The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. ETC Institute developed an Importance‐Satisfaction Matrix to display the perceived importance of major services that were assessed on the survey against the perceived quality of service delivery. The two axes on the matrix represent Satisfaction (vertical) and relative Importance (horizontal).

The I‐S (Importance‐Satisfaction) matrix should be interpreted as follows.

Continued Emphasis (above average importance and above averagesatisfaction). This area shows where the City is meeting customer expectations.Items in this area have a significant impact on the customer’s overall level ofsatisfaction. The City should maintain (or slightly increase) emphasis on items inthis area.

Exceeding Expectations (below average importance and above averagesatisfaction). This area shows where the City is performing significantly betterthan customers expect the City to perform. Items in this area do not significantlyaffect the overall level of satisfaction that residents have with City services. TheCity should maintain (or slightly decrease) emphasis on items in this area.

Opportunities for Improvement (above average importance and below averagesatisfaction). This area shows where the City is not performing as well asresidents expect the City to perform. This area has a significant impact oncustomer satisfaction, and the City should DEFINITELY increase emphasis onitems in this area.

Less Important (below average importance and below average satisfaction).This area shows where the City is not performing well relative to the City’sperformance in other areas; however, this area is generally considered to be lessimportant to residents. This area does not significantly affect overall satisfactionwith City services because the items are less important to residents. The agencyshould maintain current levels of emphasis on items in this area.

A matrix showing the results for the City of Miami Beach is provided on the following page.



Sa t

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n R

atin

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!

!

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!

!

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me a

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ion

Opportunities for Improvement

City of Miami Beach 2019 Resident Survey Importance-Satisfaction Assessment Matrix

-Overall City Services-(points on the graph show deviations from the mean importance and satisfaction ratings given by respondents to the survey)

mean importance

Importance RatingLower Importance Higher Importance

lower importance/higher satisfaction higher importance/higher satisfaction

lower importance/lower satisfaction higher importance/lower satisfaction

Exceeded Expectations

Less Important

Continued Emphasis

Source: ETC Institute (2019)

Appearance/maint. of public bldgs

Availability of green space near your home Availability of Police in your neighborhood




Cleanliness of streets in business/commercial areas





Efforts to manage stormwater drainage/flooding


Fire services


Landscape maintenance of rights ofway along City streets/public areas










Reliability of potable water

Reliability of sewer services

Street lighting



Section 5: Tabular Data



UNWEIGHTED DISTRIBUTION OF 2019 SURVEY RESULTS BY AREA

Area Number Percent Mid Beach 234 17.7 % Condo Corridor 210 15.9 % North Beach 300 22.7 % South Pointe 176 13.3 % South Beach and Belle Isle 404 30.5 %

Total 1324 100.0 %

WEIGHTED DISTRIBUTION OF 2019 SURVEY RESULTS BY AREA TO MATCH 2016 SURVEY DISTRIBUTION

Area Number Percent Mid Beach 264 19.9 % Condo Corridor 261 19.7 % North Beach 274 20.7 % South Pointe 238 18.0 % South Beach and Belle Isle 287 21.7 %

Total 1324 100.0 %



Q1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating.

(N=1324)

Excellent Good Fair Poor Don't know Q1-1. Cleanliness of streets in your neighborhood 22.9% 45.3% 21.1% 9.1% 1.6%

Q1-2. Cleanliness of streets in business/ commercial areas 13.1% 44.0% 29.9% 11.0% 2.0%

Q1-3. Cleanliness of canals/waterways 7.5% 35.3% 28.4% 16.2% 12.6%

Q1-4. Condition of sidewalks (few or no cracks) 8.4% 32.9% 33.7% 22.7% 2.3%

Q1-5. Condition of streets 9.0% 36.8% 35.3% 17.4% 1.6%

Q1-6. Street lighting 15.0% 48.0% 23.9% 11.6% 1.7%

Q1-7. Miami Beach trolley system 26.0% 29.5% 11.6% 6.6% 26.4%

Q1-8. Miami Dade County's bus service 11.8% 22.1% 13.9% 9.4% 42.8%

Q1-9. Appearance & maintenance of City's public buildings 20.3% 54.8% 13.7% 2.6% 8.7%

Q1-10. Maintenance of parks 27.5% 48.4% 14.4% 3.6% 6.0%

Q1-11. Landscape maintenance of rights of way along City streets/public areas 20.0% 49.9% 19.5% 5.4% 5.2%

Q1-12. Overall quality of beaches 23.9% 48.3% 17.7% 5.0% 5.1%

Q1-13. Garbage/trash collection 23.0% 45.5% 15.9% 6.9% 8.6%

Q1-14. Availability of recycling in public places 11.5% 30.3% 24.8% 22.9% 10.6%

Q1-15. Quality of police services 26.6% 37.5% 17.5% 7.4% 11.0%

Q1-16. Availability of police in your neighborhood 28.2% 35.1% 15.9% 8.2% 12.7%

Q1-17. Emergency medical services 28.2% 29.1% 6.7% 1.2% 34.8%

Q1-18. Fire services 32.0% 29.3% 4.2% 0.5% 33.9%

Q1-19. Ocean rescue/lifeguard/beach patrol services 29.0% 34.7% 5.4% 1.4% 29.6%



Q1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. Excellent Good Fair Poor Don't know Q1-20. City's emergency/hurricane preparedness efforts 31.3% 41.2% 10.3% 2.9% 14.2% Q1-21. Efforts to address homelessness 5.0% 17.9% 25.3% 27.1% 24.7% Q1-22. Efforts to manage stormwater drainage & flooding 12.4% 32.3% 26.8% 17.7% 10.8% Q1-23. Reliability of potable (drinking) water 26.5% 40.0% 16.2% 5.4% 11.9% Q1-24. Reliability of sewer (wastewater) services 21.2% 38.7% 14.7% 6.9% 18.5% Q1-25. Quality of parks & recreation programs 25.4% 41.1% 11.3% 3.5% 18.7% Q1-26. Availability of green space near your home 33.5% 34.4% 16.8% 9.4% 5.7% Q1-27. Quality of customer service 13.4% 32.6% 18.4% 8.8% 26.7% Q1-28. Quality of public engagement efforts 13.2% 33.1% 18.7% 8.1% 27.0%



WITHOUT “DON’T KNOW” Q1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. (without "don't know") (N=1324) Excellent Good Fair Poor Q1-1. Cleanliness of streets in your neighborhood 23.3% 46.0% 21.5% 9.2% Q1-2. Cleanliness of streets in business/ commercial areas 13.3% 44.9% 30.5% 11.2% Q1-3. Cleanliness of canals/waterways 8.6% 40.4% 32.5% 18.5% Q1-4. Condition of sidewalks (few or no cracks) 8.6% 33.7% 34.5% 23.2% Q1-5. Condition of streets 9.1% 37.4% 35.8% 17.7% Q1-6. Street lighting 15.2% 48.8% 24.3% 11.8% Q1-7. Miami Beach trolley system 35.3% 40.1% 15.7% 8.9% Q1-8. Miami Dade County's bus service 20.6% 38.7% 24.3% 16.4% Q1-9. Appearance & maintenance of City's public buildings 22.2% 60.0% 15.0% 2.8% Q1-10. Maintenance of parks 29.3% 51.5% 15.4% 3.9% Q1-11. Landscape maintenance of rights of way along City streets/public areas 21.1% 52.7% 20.6% 5.7% Q1-12. Overall quality of beaches 25.2% 50.9% 18.6% 5.3% Q1-13. Garbage/trash collection 25.2% 49.8% 17.4% 7.5% Q1-14. Availability of recycling in public places 12.8% 33.9% 27.7% 25.6% Q1-15. Quality of police services 29.9% 42.2% 19.7% 8.3% Q1-16. Availability of police in your neighborhood 32.3% 40.2% 18.2% 9.3% Q1-17. Emergency medical services 43.2% 44.6% 10.3% 1.9% Q1-18. Fire services 48.5% 44.3% 6.4% 0.8% Q1-19. Ocean rescue/lifeguard/beach patrol services 41.2% 49.2% 7.6% 1.9%



WITHOUT “DON’T KNOW” Q1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. (without "don't know") Excellent Good Fair Poor Q1-20. City's emergency/hurricane preparedness efforts 36.5% 48.0% 12.1% 3.4% Q1-21. Efforts to address homelessness 6.6% 23.8% 33.6% 36.0% Q1-22. Efforts to manage stormwater drainage & flooding 13.9% 36.2% 30.1% 19.9% Q1-23. Reliability of potable (drinking) water 30.1% 45.4% 18.4% 6.1% Q1-24. Reliability of sewer (wastewater) services 26.0% 47.5% 18.0% 8.4% Q1-25. Quality of parks & recreation programs 31.2% 50.6% 13.8% 4.4% Q1-26. Availability of green space near your home 35.6% 36.5% 17.9% 10.0% Q1-27. Quality of customer service 18.4% 44.5% 25.2% 12.0% Q1-28. Quality of public engagement efforts 18.1% 45.3% 25.5% 11.1%



Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. Top choice Number Percent Cleanliness of streets in your neighborhood 152 11.5 % Cleanliness of streets in business/commercial areas 24 1.8 % Cleanliness of canals/waterways 34 2.6 % Condition of sidewalks (few or no cracks) 39 2.9 % Condition of streets 78 5.9 % Street lighting 43 3.2 % Miami Beach trolley system 41 3.1 % Miami Dade County's bus service 17 1.3 % Appearance & maintenance of City's public buildings 1 0.1 % Maintenance of parks 8 0.6 % Landscape maintenance of rights of way along City streets/ public areas 7 0.5 % Overall quality of beaches 87 6.6 % Garbage/trash collection 15 1.1 % Availability of recycling in public places 14 1.1 % Quality of police services 226 17.1 % Availability of police in your neighborhood 63 4.8 % Emergency medical services 39 2.9 % Fire services 11 0.8 % Ocean rescue/lifeguard/beach patrol services 9 0.7 % City's emergency/hurricane preparedness efforts 12 0.9 % Efforts to address homelessness 49 3.7 % Efforts to manage stormwater drainage & flooding 78 5.9 % Reliability of potable (drinking) water 52 3.9 % Reliability of sewer (wastewater) services 8 0.6 % Quality of parks & recreation programs 7 0.5 % Availability of green space near your home 16 1.2 % Quality of customer service 9 0.7 % Quality of public engagement efforts 5 0.4 % None chosen 180 13.6 % Total 1324 100.0 %



Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. 2nd choice Number Percent Cleanliness of streets in your neighborhood 100 7.6 % Cleanliness of streets in business/commercial areas 54 4.1 % Cleanliness of canals/waterways 31 2.3 % Condition of sidewalks (few or no cracks) 51 3.9 % Condition of streets 75 5.7 % Street lighting 50 3.8 % Miami Beach trolley system 27 2.0 % Miami Dade County's bus service 24 1.8 % Appearance & maintenance of City's public buildings 3 0.2 % Maintenance of parks 42 3.2 % Landscape maintenance of rights of way along City streets/ public areas 7 0.5 % Overall quality of beaches 79 6.0 % Garbage/trash collection 34 2.6 % Availability of recycling in public places 24 1.8 % Quality of police services 84 6.3 % Availability of police in your neighborhood 75 5.7 % Emergency medical services 82 6.2 % Fire services 55 4.2 % Ocean rescue/lifeguard/beach patrol services 10 0.8 % City's emergency/hurricane preparedness efforts 24 1.8 % Efforts to address homelessness 45 3.4 % Efforts to manage stormwater drainage & flooding 61 4.6 % Reliability of potable (drinking) water 28 2.1 % Reliability of sewer (wastewater) services 19 1.4 % Quality of parks & recreation programs 11 0.8 % Availability of green space near your home 15 1.1 % Quality of customer service 10 0.8 % Quality of public engagement efforts 4 0.3 % None chosen 200 15.1 % Total 1324 100.0 %



Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. 3rd choice Number Percent Cleanliness of streets in your neighborhood 73 5.5 % Cleanliness of streets in business/commercial areas 42 3.2 % Cleanliness of canals/waterways 54 4.1 % Condition of sidewalks (few or no cracks) 50 3.8 % Condition of streets 73 5.5 % Street lighting 50 3.8 % Miami Beach trolley system 25 1.9 % Miami Dade County's bus service 16 1.2 % Appearance & maintenance of City's public buildings 4 0.3 % Maintenance of parks 48 3.6 % Landscape maintenance of rights of way along City streets/ public areas 19 1.4 % Overall quality of beaches 104 7.9 % Garbage/trash collection 39 2.9 % Availability of recycling in public places 31 2.3 % Quality of police services 72 5.4 % Availability of police in your neighborhood 41 3.1 % Emergency medical services 61 4.6 % Fire services 69 5.2 % Ocean rescue/lifeguard/beach patrol services 22 1.7 % City's emergency/hurricane preparedness efforts 16 1.2 % Efforts to address homelessness 44 3.3 % Efforts to manage stormwater drainage & flooding 50 3.8 % Reliability of potable (drinking) water 33 2.5 % Reliability of sewer (wastewater) services 15 1.1 % Quality of parks & recreation programs 14 1.1 % Availability of green space near your home 27 2.0 % Quality of customer service 13 1.0 % Quality of public engagement efforts 5 0.4 % None chosen 214 16.2 % Total 1324 100.0 %



Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. 4th choice Number Percent Cleanliness of streets in your neighborhood 56 4.2 % Cleanliness of streets in business/commercial areas 49 3.7 % Cleanliness of canals/waterways 36 2.7 % Condition of sidewalks (few or no cracks) 37 2.8 % Condition of streets 62 4.7 % Street lighting 46 3.5 % Miami Beach trolley system 21 1.6 % Miami Dade County's bus service 13 1.0 % Appearance & maintenance of City's public buildings 6 0.5 % Maintenance of parks 60 4.5 % Landscape maintenance of rights of way along City streets/ public areas 21 1.6 % Overall quality of beaches 90 6.8 % Garbage/trash collection 49 3.7 % Availability of recycling in public places 26 2.0 % Quality of police services 66 5.0 % Availability of police in your neighborhood 33 2.5 % Emergency medical services 36 2.7 % Fire services 38 2.9 % Ocean rescue/lifeguard/beach patrol services 28 2.1 % City's emergency/hurricane preparedness efforts 42 3.2 % Efforts to address homelessness 75 5.7 % Efforts to manage stormwater drainage & flooding 47 3.5 % Reliability of potable (drinking) water 52 3.9 % Reliability of sewer (wastewater) services 35 2.6 % Quality of parks & recreation programs 18 1.4 % Availability of green space near your home 18 1.4 % Quality of customer service 23 1.7 % Quality of public engagement efforts 9 0.7 % None chosen 232 17.5 % Total 1324 100.0 %



Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? Q2. 5th choice Number Percent Cleanliness of streets in your neighborhood 57 4.3 % Cleanliness of streets in business/commercial areas 36 2.7 % Cleanliness of canals/waterways 41 3.1 % Condition of sidewalks (few or no cracks) 43 3.2 % Condition of streets 59 4.5 % Street lighting 49 3.7 % Miami Beach trolley system 30 2.3 % Miami Dade County's bus service 16 1.2 % Appearance & maintenance of City's public buildings 8 0.6 % Maintenance of parks 39 2.9 % Landscape maintenance of rights of way along City streets/ public areas 28 2.1 % Overall quality of beaches 65 4.9 % Garbage/trash collection 48 3.6 % Availability of recycling in public places 28 2.1 % Quality of police services 39 2.9 % Availability of police in your neighborhood 35 2.6 % Emergency medical services 46 3.5 % Fire services 35 2.6 % Ocean rescue/lifeguard/beach patrol services 23 1.7 % City's emergency/hurricane preparedness efforts 38 2.9 % Efforts to address homelessness 73 5.5 % Efforts to manage stormwater drainage & flooding 56 4.2 % Reliability of potable (drinking) water 53 4.0 % Reliability of sewer (wastewater) services 32 2.4 % Quality of parks & recreation programs 33 2.5 % Availability of green space near your home 29 2.2 % Quality of customer service 24 1.8 % Quality of public engagement efforts 7 0.5 % None chosen 254 19.2 % Total 1324 100.0 %



SUM OF TOP 5 CHOICES Q2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? (top 5) Q2. Sum of top 5 choices Number Percent Cleanliness of streets in your neighborhood 438 33.1 % Cleanliness of streets in business/commercial areas 205 15.5 % Cleanliness of canals/waterways 196 14.8 % Condition of sidewalks (few or no cracks) 220 16.6 % Condition of streets 347 26.2 % Street lighting 238 18.0 % Miami Beach trolley system 144 10.9 % Miami Dade County's bus service 86 6.5 % Appearance & maintenance of City's public buildings 22 1.7 % Maintenance of parks 197 14.9 % Landscape maintenance of rights of way along City streets/ public areas 82 6.2 % Overall quality of beaches 425 32.1 % Garbage/trash collection 185 14.0 % Availability of recycling in public places 123 9.3 % Quality of police services 487 36.8 % Availability of police in your neighborhood 247 18.7 % Emergency medical services 264 19.9 % Fire services 208 15.7 % Ocean rescue/lifeguard/beach patrol services 92 6.9 % City's emergency/hurricane preparedness efforts 132 10.0 % Efforts to address homelessness 286 21.6 % Efforts to manage stormwater drainage & flooding 292 22.1 % Reliability of potable (drinking) water 218 16.5 % Reliability of sewer (wastewater) services 109 8.2 % Quality of parks & recreation programs 83 6.3 % Availability of green space near your home 105 7.9 % Quality of customer service 79 6.0 % Quality of public engagement efforts 30 2.3 % None chosen 180 13.6 % Total 5720



Q3. Cleanliness of the City. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. (N=1324) Excellent Good Fair Poor Don't know Q3-1. Cleanliness & maintenance of public garages 13.5% 49.4% 17.1% 4.2% 15.8% Q3-2. Cleanliness & maintenance of public restrooms 3.2% 25.0% 31.9% 16.2% 23.7% Q3-3. Cleanliness of beaches 15.6% 49.8% 22.4% 7.0% 5.2% Q3-4. Enforcement of codes related to clean- up of litter & debris on private property 7.8% 25.5% 22.2% 18.4% 26.1%

WITHOUT “DON’T KNOW” Q3. Cleanliness of the City. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. (without "don't know") (N=1324) Excellent Good Fair Poor Q3-1. Cleanliness & maintenance of public garages 16.1% 58.7% 20.4% 4.9% Q3-2. Cleanliness & maintenance of public restrooms 4.2% 32.8% 41.8% 21.3% Q3-3. Cleanliness of beaches 16.4% 52.6% 23.6% 7.4% Q3-4. Enforcement of codes related to clean- up of litter & debris on private property 10.5% 34.6% 30.1% 24.8%



Q4. Parks and Recreation. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. (N=1324) Excellent Good Fair Poor Don't know Q4-1. Quality of City recreation programs 18.0% 32.5% 10.0% 2.5% 37.0% Q4-2. Amount of City recreation programs 15.5% 31.0% 11.9% 4.5% 37.1% Q4-3. Quality of City recreational facilities 17.1% 38.4% 12.8% 3.6% 28.2% Q4-4. Appearance of playgrounds 23.0% 46.0% 12.5% 1.7% 16.8% Q4-5. Appearance of City pools 18.1% 28.9% 7.8% 2.0% 43.4% Q4-6. Condition of City athletic fields 18.3% 35.1% 10.2% 1.6% 34.8% Q4-7. Amount of dog parks 14.6% 29.4% 15.9% 7.5% 32.6%

WITHOUT “DON’T KNOW” Q4. Parks and Recreation. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating. (without "don't know") (N=1324) Excellent Good Fair Poor Q4-1. Quality of City recreation programs 28.5% 51.6% 15.9% 4.0% Q4-2. Amount of City recreation programs 24.6% 49.3% 18.8% 7.2% Q4-3. Quality of City recreational facilities 23.8% 53.4% 17.8% 5.0% Q4-4. Appearance of playgrounds 27.6% 55.3% 15.1% 2.1% Q4-5. Appearance of City pools 31.9% 50.9% 13.7% 3.5% Q4-6. Condition of City athletic fields 28.0% 53.9% 15.6% 2.4% Q4-7. Amount of dog parks 21.6% 43.6% 23.7% 11.1%



Q5(1-11). Areas And Facilities of Interest for Residents. Please indicate the frequency of visiting the places in Miami Beach in the last 12 months by circling the corresponding number below. (N=1324) More than once About once per More than once Less than once per week week a month Once per month per month Never Q5-1. Ocean Drive 17.3% 10.3% 13.2% 12.6% 32.7% 13.8% Q5-2. Lincoln Road 24.6% 22.4% 22.1% 16.1% 11.6% 3.2% Q5-3. Washington Avenue 22.6% 15.9% 13.7% 13.7% 23.9% 10.0% Q5-4. 71st Street 20.2% 10.3% 10.6% 11.9% 23.9% 23.0% Q5-5. 41st Street 27.9% 13.4% 12.1% 15.8% 19.3% 11.5% Q5-6. Collins Avenue (South of 23rd) 22.9% 14.0% 15.9% 15.3% 21.1% 10.7% Q5-7. Ocean Terrace 7.9% 8.0% 8.8% 8.3% 25.9% 41.0% Q5-8. South of 5th Street 25.7% 11.4% 13.4% 13.1% 23.3% 13.1% Q5-9. Sunset Harbour 21.5% 14.3% 11.9% 9.8% 18.3% 24.2% Q5-10. Collins between 72nd-75th 18.4% 9.6% 8.8% 9.7% 25.0% 28.5% Q5-11. Alton Road between 6th-17th 36.9% 14.7% 12.0% 12.1% 14.7% 9.6%



Q5(12-17). Areas And Facilities of Interest for Residents. Please indicate the frequency of visiting the facilities in Miami Beach in the last 12 months by circling the corresponding number below. (N=1324) More than About once More than Less than once once per week per week once a month Once per month per month Never Q5-12. The Bass Museum of Art 2.9% 3.0% 5.0% 5.2% 36.5% 47.4% Q5-13. Byron Carlyle Theater 1.4% 1.6% 4.5% 4.6% 23.7% 64.2% Q5-14. The Fillmore at the Jackie Gleason Theater 1.8% 2.5% 3.6% 6.3% 41.8% 44.0% Q5-15. The Colony Theater 1.8% 2.3% 4.1% 4.6% 33.2% 54.1% Q5-16. The Miami Beach Convention Center 2.9% 1.9% 4.4% 7.4% 48.0% 35.5% Q5-17. North Shore Band Shell 3.5% 3.1% 3.5% 8.2% 26.3% 55.5%



Q6. Which FOUR of the places or facilities listed in Question 5 do you VISIT MOST? Q6. Top choice Number Percent Ocean Drive 81 6.1 % Lincoln Road 247 18.7 % Washington Avenue 44 3.3 % 71st Street 111 8.4 % 41st Street 168 12.7 % Collins Avenue (South of 23rd) 32 2.4 % Ocean Terrace 13 1.0 % South of 5th Street 148 11.2 % Sunset Harbour 92 6.9 % Collins between 72nd-75th 47 3.5 % Alton Road between 6th-17th 58 4.4 % The Bass Museum of Art 9 0.7 % Byron Carlyle Theater 12 0.9 % The Fillmore at the Jackie Gleason Theater 21 1.6 % The Colony Theater 6 0.5 % The Miami Beach Convention Center 14 1.1 % North Shore Band Shell 29 2.2 % None chosen 192 14.5 % Total 1324 100.0 % Q6. Which FOUR of the places or facilities listed in Question 5 do you VISIT MOST? Q6. 2nd choice Number Percent Ocean Drive 66 5.0 % Lincoln Road 237 17.9 % Washington Avenue 101 7.6 % 71st Street 96 7.3 % 41st Street 88 6.6 % Collins Avenue (South of 23rd) 50 3.8 % Ocean Terrace 26 2.0 % South of 5th Street 57 4.3 % Sunset Harbour 118 8.9 % Collins between 72nd-75th 60 4.5 % Alton Road between 6th-17th 112 8.5 % The Bass Museum of Art 8 0.6 % Byron Carlyle Theater 13 1.0 % The Fillmore at the Jackie Gleason Theater 10 0.8 % The Colony Theater 9 0.7 % The Miami Beach Convention Center 17 1.3 % North Shore Band Shell 14 1.1 % None chosen 242 18.3 % Total 1324 100.0 %



Q6. Which FOUR of the places or facilities listed in Question 5 do you VISIT MOST? Q6. 3rd choice Number Percent Ocean Drive 54 4.1 % Lincoln Road 167 12.6 % Washington Avenue 101 7.6 % 71st Street 58 4.4 % 41st Street 89 6.7 % Collins Avenue (South of 23rd) 68 5.1 % Ocean Terrace 23 1.7 % South of 5th Street 91 6.9 % Sunset Harbour 88 6.6 % Collins between 72nd-75th 67 5.1 % Alton Road between 6th-17th 147 11.1 % The Bass Museum of Art 10 0.8 % Byron Carlyle Theater 10 0.8 % The Fillmore at the Jackie Gleason Theater 14 1.1 % The Colony Theater 10 0.8 % The Miami Beach Convention Center 21 1.6 % North Shore Band Shell 30 2.3 % None chosen 276 20.8 % Total 1324 100.0 % Q6. Which FOUR of the places or facilities listed in Question 5 do you VISIT MOST? Q6. 4th choice Number Percent Ocean Drive 90 6.8 % Lincoln Road 137 10.3 % Washington Avenue 85 6.4 % 71st Street 46 3.5 % 41st Street 70 5.3 % Collins Avenue (South of 23rd) 77 5.8 % Ocean Terrace 17 1.3 % South of 5th Street 85 6.4 % Sunset Harbour 75 5.7 % Collins between 72nd-75th 46 3.5 % Alton Road between 6th-17th 134 10.1 % The Bass Museum of Art 26 2.0 % Byron Carlyle Theater 16 1.2 % The Fillmore at the Jackie Gleason Theater 20 1.5 % The Colony Theater 14 1.1 % The Miami Beach Convention Center 23 1.7 % North Shore Band Shell 28 2.1 % None chosen 335 25.3 % Total 1324 100.0 %



SUM OF TOP 4 CHOICES Q6. Which FOUR of the places or facilities listed in Question 5 do you VISIT MOST? (top 4) Q6. Sum of top 4 choices Number Percent Ocean Drive 291 22.0 % Lincoln Road 788 59.5 % Washington Avenue 331 25.0 % 71st Street 311 23.5 % 41st Street 415 31.3 % Collins Avenue (South of 23rd) 227 17.1 % Ocean Terrace 79 6.0 % South of 5th Street 381 28.8 % Sunset Harbour 373 28.2 % Collins between 72nd-75th 220 16.6 % Alton Road between 6th-17th 451 34.1 % The Bass Museum of Art 53 4.0 % Byron Carlyle Theater 51 3.9 % The Fillmore at the Jackie Gleason Theater 65 4.9 % The Colony Theater 39 2.9 % The Miami Beach Convention Center 75 5.7 % North Shore Band Shell 101 7.6 % None chosen 192 14.5 % Total 4443



Q7. Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree." (N=1324) Strongly Strongly agree Agree Neutral Disagree disagree Don't know Q7-1. Museum exhibits & cultural organizations provide enough diverse art & cultural activities 20.4% 36.0% 19.6% 6.0% 2.3% 15.7% Q7-2. Cultural activities (such as art shows, film festivals, musicals, & live performances) contribute to quality of life in Miami Beach 45.9% 33.1% 10.1% 1.9% 1.4% 7.6% Q7-3. Cultural activities (such as movies in the park, music in the park, etc.) are family friendly & age appropriate 38.0% 35.5% 11.5% 1.4% 0.8% 12.8% Q7-4. Miami Beach free or City sponsored art & cultural activities contribute to quality of life in Miami Beach 46.1% 30.7% 10.8% 2.3% 1.5% 8.7% Q7-5. Major events contribute to quality of life in Miami Beach 36.5% 31.2% 13.4% 7.9% 5.7% 5.4%



WITHOUT “DON’T KNOW” Q7. Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree." (without "don't know") (N=1324) Strongly Strongly agree Agree Neutral Disagree disagree Q7-1. Museum exhibits & cultural organizations provide enough diverse art & cultural activities 24.2% 42.7% 23.2% 7.1% 2.8% Q7-2. Cultural activities (such as art shows, film festivals, musicals, & live performances) contribute to quality of life in Miami Beach 49.7% 35.8% 10.9% 2.0% 1.6% Q7-3. Cultural activities (such as movies in the park, music in the park, etc.) are family friendly & age appropriate 43.5% 40.7% 13.2% 1.6% 1.0% Q7-4. Miami Beach free or City sponsored art & cultural activities contribute to quality of life in Miami Beach 50.5% 33.6% 11.8% 2.5% 1.7% Q7-5. Major events contribute to quality of life in Miami Beach 38.5% 33.0% 14.1% 8.3% 6.1%



Q8. Feeling of Safety. Please rate how safe you feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "very safe" and 1 means "very unsafe." (N=1324) Very safe Safe Somewhat safe Unsafe Very unsafe Don't know Q8-1. In your neighborhood during the day 62.5% 28.9% 6.3% 0.8% 0.3% 1.4% Q8-2. In your neighborhood during the evening/night 31.1% 40.0% 20.5% 5.1% 1.7% 1.6% Q8-3. In business/commercial areas of City during the evening/ night 17.7% 37.8% 30.3% 7.0% 1.6% 5.6% Q8-4. In City parks that currently have park rangers during park hours (South Pointe Park, Flamingo Park, Lummus Park, Maurice Gibb Memorial Park/ Boat Ramp, North Beach Oceanside Park, North Shore Youth Center) 23.9% 36.2% 17.6% 4.4% 1.4% 16.5% Q8-5. In entertainment areas 19.4% 40.6% 23.3% 5.1% 2.0% 9.5% Q8-6. During special events 19.6% 38.0% 23.3% 7.6% 2.9% 8.6% Q8-7. Riding my bicycle in City 10.2% 18.1% 19.5% 16.5% 11.3% 24.5% Q8-8. Crossing an intersection in City 8.2% 23.9% 31.6% 20.4% 13.4% 2.4%



WITHOUT “DON’T KNOW” Q8. Feeling of Safety. Please rate how safe you feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "very safe" and 1 means "very unsafe." (without "don't know") (N=1324) Very safe Safe Somewhat safe Unsafe Very unsafe Q8-1. In your neighborhood during the day 63.3% 29.2% 6.4% 0.8% 0.3% Q8-2. In your neighborhood during the evening/night 31.6% 40.6% 20.9% 5.2% 1.7% Q8-3. In business/commercial areas of City during the evening/night 18.8% 40.0% 32.1% 7.4% 1.7% Q8-4. In City parks that currently have park rangers during park hours (South Pointe Park, Flamingo Park, Lummus Park, Maurice Gibb Memorial Park/Boat Ramp, North Beach Oceanside Park, North Shore Youth Center) 28.6% 43.3% 21.1% 5.2% 1.7% Q8-5. In entertainment areas 21.5% 44.9% 25.8% 5.7% 2.2% Q8-6. During special events 21.5% 41.6% 25.5% 8.3% 3.1% Q8-7. Riding my bicycle in City 13.5% 23.9% 25.8% 21.8% 14.9% Q8-8. Crossing an intersection in City 8.4% 24.5% 32.4% 20.9% 13.8%



Q9. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=1324) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q9-1. Overall image of City 19.4% 52.3% 16.4% 8.3% 2.2% 1.4% Q9-2. Quality of life 26.2% 51.3% 12.7% 6.6% 1.7% 1.6% Q9-3. City of Miami Beach as a place to live 35.4% 42.7% 12.3% 5.7% 2.4% 1.4% Q9-4. Overall quality of City services 17.1% 49.2% 21.8% 7.0% 1.6% 3.4% Q9-5. Leadership provided by City's elected officials 13.0% 32.1% 26.2% 10.0% 5.5% 13.2% Q9-6. City efforts to plan for growth 11.5% 29.5% 24.6% 12.8% 8.2% 13.4% Q9-7. City efforts to prepare for the future 12.5% 29.6% 24.5% 13.3% 8.2% 11.9% Q9-8. City efforts to prepare for disasters 16.5% 38.5% 22.9% 6.9% 4.3% 10.9% Q9-9. City efforts to prevent crime 11.0% 33.5% 25.2% 13.2% 7.1% 10.0% Q9-10. Value you receive for City taxes you pay 9.7% 31.0% 28.2% 15.0% 8.2% 7.9% Q9-11. City efforts to be a "green" or sustainable City 11.2% 29.2% 27.5% 15.1% 9.1% 7.9% Q9-12. City efforts to reduce risk from rainfall & sea level rise 12.4% 28.5% 23.8% 15.3% 9.4% 10.6% Q9-13. City regulation of residential development 6.9% 24.5% 27.0% 15.9% 12.4% 13.4% Q9-14. City regulation of commercial development 6.2% 22.4% 27.1% 16.9% 13.1% 14.3% Q9-15. Quality of public schools 8.6% 17.8% 16.4% 6.3% 4.7% 46.1% Q9-16. Capital improvement projects that have recently been completed by City of Miami Beach 9.5% 29.8% 29.1% 6.5% 3.9% 21.2%



WITHOUT “DON’T KNOW” Q9. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=1324) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q9-1. Overall image of City 19.7% 53.1% 16.6% 8.4% 2.2% Q9-2. Quality of life 26.6% 52.1% 12.9% 6.7% 1.7% Q9-3. City of Miami Beach as a place to live 35.9% 43.4% 12.5% 5.7% 2.5% Q9-4. Overall quality of City services 17.7% 50.9% 22.5% 7.3% 1.6% Q9-5. Leadership provided by City's elected officials 15.0% 37.0% 30.2% 11.5% 6.4% Q9-6. City efforts to plan for growth 13.3% 34.1% 28.4% 14.7% 9.4% Q9-7. City efforts to prepare for the future 14.2% 33.6% 27.8% 15.1% 9.3% Q9-8. City efforts to prepare for disasters 18.6% 43.2% 25.7% 7.7% 4.8% Q9-9. City efforts to prevent crime 12.3% 37.2% 28.0% 14.7% 7.9% Q9-10. Value you receive for City taxes you pay 10.6% 33.7% 30.6% 16.3% 8.9% Q9-11. City efforts to be a "green" or sustainable City 12.1% 31.7% 29.9% 16.4% 9.8% Q9-12. City efforts to reduce risk from rainfall & sea level rise 13.9% 31.9% 26.6% 17.1% 10.5% Q9-13. City regulation of residential development 7.9% 28.3% 31.2% 18.3% 14.3% Q9-14. City regulation of commercial development 7.2% 26.1% 31.6% 19.7% 15.3% Q9-15. Quality of public schools 16.0% 33.1% 30.4% 11.8% 8.7% Q9-16. Capital improvement projects that have recently been completed by City of Miami Beach 12.1% 37.8% 36.9% 8.2% 5.0%



Q10. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree." (N=1324) Strongly Strongly agree Agree Neutral Disagree disagree Don't know Q10-1. I am satisfied with the amount of tree canopy coverage in my neighborhood 12.2% 34.1% 20.6% 20.4% 6.5% 6.1% Q10-2. I would like to see more trees in my neighborhood 39.6% 28.9% 19.0% 6.6% 1.7% 4.4% Q10-3. Recycling, yard waste, & other waste diversion programs have reduced the amount of garbage I place in my trash can 14.3% 30.7% 21.8% 13.8% 7.2% 12.3% Q10-4. I am informed about local climate change issues 20.4% 34.7% 20.6% 10.6% 5.4% 8.3% Q10-5. I have observed increased flooding in my neighborhood 13.4% 23.3% 24.3% 23.3% 7.9% 7.8% Q10-6. I'm satisfied with my building(s') flood risk protections 9.7% 27.1% 28.1% 14.0% 6.6% 14.5% Q10-7. I am satisfied with City's efforts to reduce pollution from stormwater runoff through filtration systems 8.4% 20.5% 28.2% 13.1% 7.6% 22.1% Q10-8. I have taken steps to make my house more energy efficient 22.8% 42.5% 18.2% 3.6% 1.8% 11.0% Q10-9. I have taken steps to make my house more water efficient 18.4% 40.1% 21.4% 5.5% 2.0% 12.6% Q10-10. My household is prepared with food, water, & other supplies for an emergency, such as a natural disaster 22.7% 40.1% 17.4% 10.6% 3.5% 5.5% Q10-11. I know where to get information during an emergency 25.7% 40.1% 14.7% 8.7% 3.6% 7.3%



WITHOUT “DON’T KNOW” Q10. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree." (without "don't know") (N=1324) Strongly Strongly agree Agree Neutral Disagree disagree Q10-1. I am satisfied with the amount of tree canopy coverage in my neighborhood 13.0% 36.4% 22.0% 21.7% 6.9% Q10-2. I would like to see more trees in my neighborhood 41.4% 30.2% 19.8% 6.9% 1.7% Q10-3. Recycling, yard waste, & other waste diversion programs have reduced the amount of garbage I place in my trash can 16.3% 35.0% 24.8% 15.8% 8.2% Q10-4. I am informed about local climate change issues 22.2% 37.8% 22.5% 11.6% 5.8% Q10-5. I have observed increased flooding in my neighborhood 14.5% 25.2% 26.4% 25.3% 8.6% Q10-6. I'm satisfied with my building(s') flood risk protections 11.4% 31.7% 32.9% 16.3% 7.7% Q10-7. I am satisfied with City's efforts to reduce pollution from stormwater runoff through filtration systems 10.8% 26.3% 36.3% 16.9% 9.8% Q10-8. I have taken steps to make my house more energy efficient 25.6% 47.8% 20.5% 4.1% 2.0% Q10-9. I have taken steps to make my house more water efficient 21.1% 45.9% 24.5% 6.3% 2.2% Q10-10. My household is prepared with food, water, & other supplies for an emergency, such as a natural disaster 24.1% 42.4% 18.5% 11.3% 3.8% Q10-11. I know where to get information during an emergency 27.7% 43.2% 15.8% 9.4% 3.9%



Q11. Local Schools. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied." (N=1324) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q11-1. Teacher recruitment/ retention 3.6% 8.5% 11.6% 4.8% 2.6% 69.0% Q11-2. Communication 4.5% 15.7% 16.5% 3.9% 1.8% 57.6% Q11-3. Parental involvement/ family support/youth & community engagement 4.6% 11.8% 12.5% 3.0% 1.7% 66.4% Q11-4. Health & well-being 5.9% 17.9% 13.4% 3.8% 1.5% 57.5% Q11-5. Student achievement 4.8% 10.7% 13.4% 3.2% 1.2% 66.5% Q11-6. Safety 6.3% 17.7% 13.7% 4.3% 3.5% 54.5% Q11-7. Technology 5.8% 15.3% 15.4% 4.7% 1.4% 57.4%

WITHOUT “DON’T KNOW” Q11. Local Schools. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied." (without "don't know") (N=1324) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q11-1. Teacher recruitment/retention 11.7% 27.3% 37.2% 15.6% 8.3% Q11-2. Communication 10.7% 37.1% 38.9% 9.1% 4.3% Q11-3. Parental involvement/family support/ youth & community engagement 13.7% 35.1% 37.3% 9.0% 4.9% Q11-4. Health & well-being 13.9% 42.1% 31.6% 8.9% 3.6% Q11-5. Student achievement 14.4% 32.1% 40.2% 9.7% 3.6% Q11-6. Safety 14.0% 38.9% 30.1% 9.5% 7.6% Q11-7. Technology 13.7% 36.0% 36.2% 11.0% 3.2%



Q12. Of the following capital improvement project types, which THREE would you select as the most important? Q12. Most important capital improvement project types Number Percent More walking/biking friendly streets, greenways, & paths 852 64.4 % Park improvements, for example, neighborhood parks 436 32.9 % Water & sewer system improvements 620 46.8 % Roadway pavement improvements 617 46.6 % Bridge improvements 196 14.8 % City facility improvements 100 7.6 % Stormwater & drainage improvements 774 58.5 % Waterway dredging 121 9.1 % Total 3716 Q13. How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? Q13. How supportive are you of City of Miami Beach spending tax dollars to address sea-level rise Number Percent Very supportive 669 50.5 % Supportive 368 27.8 % Neutral 127 9.6 % Not supportive 53 4.0 % Not at all supportive 48 3.6 % Don't know 59 4.5 % Total 1324 100.0 %

WITHOUT “DON’T KNOW” Q13. How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? (without "don't know") Q13. How supportive are you of City of Miami Beach spending tax dollars to address sea-level rise Number Percent Very supportive 669 52.9 % Supportive 368 29.1 % Neutral 127 10.0 % Not supportive 53 4.2 % Not at all supportive 48 3.8 % Total 1265 100.0 %



Q14. How willing would you be to pay more taxes for the City to set aside funding to maintain assets such as buildings, roads, streets, sidewalks and vehicles? Q14. How willing would you be to pay more taxes for City to set aside funding to maintain assets such as buildings, roads, streets, sidewalks & vehicles Number Percent Very willing 161 12.2 % Willing 303 22.9 % Neutral 328 24.8 % Not willing 265 20.0 % Not at all willing 189 14.3 % Don't know 78 5.9 % Total 1324 100.0 % WITHOUT “DON’T KNOW” Q14. How willing would you be to pay more taxes for the City to set aside funding to maintain assets such as buildings, roads, streets, sidewalks and vehicles? (without "don't know") Q14. How willing would you be to pay more taxes for City to set aside funding to maintain assets such as buildings, roads, streets, sidewalks & vehicles Number Percent Very willing 161 12.9 % Willing 303 24.3 % Neutral 328 26.3 % Not willing 265 21.3 % Not at all willing 189 15.2 % Total 1246 100.0 %

Q15. Code Enforcement. Do you think the level of code enforcement in your neighborhood is... Q15. What do you think of level of code enforcement in your neighborhood Number Percent Too much/too restrictive 174 13.1 % About right 615 46.5 % Too little/not restrictive enough 316 23.9 % Don't know 219 16.5 % Total 1324 100.0 %

WITHOUT “DON’T KNOW” Q15. Code Enforcement. Do you think the level of code enforcement in your neighborhood is... (without "don't know") Q15. What do you think of level of code enforcement in your neighborhood Number Percent Too much/too restrictive 174 15.7 % About right 615 55.7 % Too little/not restrictive enough 316 28.6 % Total 1105 100.0 %



Q16. Transportation and Mobility. If you are dissatisfied with MIAMI BEACH TROLLEY, please indicate which factors you are dissatisfied with. Q16. What factors are you dissatisfied with Miami Beach Trolley Number Percent Stop amenities (bus bench, shelter, signage, trash receptacle, etc.) 129 9.7 % Reliability & service frequency 262 19.8 % Cleanliness of Trolley vehicles 78 5.9 % Cleanliness of Trolley stops 76 5.7 % Maintenance of Trolley vehicles 43 3.2 % Customer service 92 6.9 % Too few Trolley stops 106 8.0 % Too many Trolley stops 54 4.1 % Other 147 11.1 % None. I am satisfied 774 58.5 % Total 1761

WITHOUT “NONE” Q16. Transportation and Mobility. If you are dissatisfied with MIAMI BEACH TROLLEY, please indicate which factors you are dissatisfied with. (without "none") Q16. What factors are you dissatisfied with Miami Beach Trolley Number Percent Stop amenities (bus bench, shelter, signage, trash receptacle, etc.) 129 23.5 % Reliability & service frequency 262 47.6 % Cleanliness of Trolley vehicles 78 14.2 % Cleanliness of Trolley stops 76 13.8 % Maintenance of Trolley vehicles 43 7.8 % Customer service 92 16.7 % Too few Trolley stops 106 19.3 % Too many Trolley stops 54 9.8 % Other 147 26.7 % Total 987



Q16-9. Other Q16-9. Other Number Percent Too slow 3 2.1 % Because loads of traffic 2 1.4 % ILLEGAL TURNS AT N MICHIGAN AVE 2 1.4 % There are too many on the streets and they block right lane car traffic 2 1.4 % Frequency 2 1.4 % Bad rates 2 1.4 % Drivers 2 1.4 % WIFI SKETCHY 2 1.4 % Bad design 2 1.4 % TROLLEY SEATS 2 1.4 % Too crowded 2 1.4 % Ride is not comfortable 2 1.4 % Driving by without stopping 2 1.4 % UNCOMFORTABLE CHAIRS FOR ELDERLY 2 1.4 % Too slow moving 2 1.4 % Seats are uncomfortable 2 1.4 % Schedule 2 1.4 % MAKES TRAFFIC BAD 2 1.4 % Too bumpy 1 0.7 % Drivers do not driving safely 1 0.7 % UNFRIENDLY DRIVERS 1 0.7 % Teach the drivers rules of Road 1 0.7 % Hard to understand the routes and schedules 1 0.7 % They are too slow. I can walk faster 1 0.7 % Bad drivers 1 0.7 % MOST DRIVERS DO NOT SPEAK ENGLISH 1 0.7 % Schedules and control homeless 1 0.7 % THE TROLLEY DRIVERS ARE RECKLESS 1 0.7 % NO ALTON RD MIDBEACH TROLLEY 1 0.7 % I would use the trolley even more if I better understood the routes and times 1 0.7 % STAGING AT BUS STOPS 1 0.7 % USE A FULL SIZE BUS 1 0.7 % Impacts traffic flow 1 0.7 % Adding more trolleys during rush hours or special events 1 0.7 % Uncomfortable 1 0.7 % THERE IS NO STOP AT PUBLIX ON DADE BLVD 1 0.7 % Routes take you out of your way in too large of a loop 1 0.7 % TOO FEW, NEED MORE 1 0.7 % HOMELESS AND TROUBLE MAKERS 1 0.7 % Connectivity between lines 1 0.7 % It is difficult to determine the schedule 1 0.7 % Slow, unreliable, and bad driving 1 0.7 % To many homeless ride the trolley 1 0.7 % Friendliness of drivers 1 0.7 % People sleeping in back of bus 1 0.7 % They seem to always be in the way of traffic 1 0.7 % I still can't figure out where it goes 1 0.7 % Its a waste of public money 1 0.7 % Schedules, some times the waiting time is long 1 0.7 %



Q16-9. Other Q16-9. Other Number Percent Not a good place for families and kids 1 0.7 % HOMELESS PEOPLE AT STOPS, LITTER THE SIDEWALKS 1 0.7 % Weird routes 1 0.7 % I'D LIKE TO SEE MORE FREQUENT SERVICE 1 0.7 % The City needs to make it more clear which trolley is for which route 1 0.7 % We can have cleaner, smaller vehicles that are more effective 1 0.7 % Often the trolleys are all at one end or the other 1 0.7 % Too confusing 1 0.7 % Drivers blow through the stop when they see my service dog 1 0.7 % Route is not clear or consistent 1 0.7 % Long wait time 1 0.7 % Crazy people on the trolley make me feel unsafe 1 0.7 % Wait time is too long 1 0.7 % STOPS NEED TO BE LOCATED IN AREAS THAT DO NOT CAUSE MORE TRAFFIC 1 0.7 % I want no trolley in order to save city spending 1 0.7 % Too few trolley vehicles. 1 0.7 % OVERCROWDED 1 0.7 % FINDING THE SCHEDULE 1 0.7 % Drivers are not professional and not willing to share roads 1 0.7 % Other riders have been threatening. Need more security 1 0.7 % 30 minute wait 1 0.7 % Safety 1 0.7 % SMOKING ON TROLLEY 1 0.7 % Stairs too high 1 0.7 % BUS STOPS NEED ROOFS 1 0.7 % WASTE OF TAX PAYERS DOLLARS 1 0.7 % DISRUPTS TRAFFIC 1 0.7 % TOO SLOW 1 0.7 % Too many drivers speak little or no English 1 0.7 % The route info is bad 1 0.7 % TOO FULL 1 0.7 % AMOUNT OF HOMELESS RIDERS 1 0.7 % Trolley tracker was off line 1 0.7 % Hard seats 1 0.7 % Service areas 1 0.7 % The trolleys are too big 1 0.7 % Trolley traffic in Sunset Harbor and Belle Isle is too disruptive 1 0.7 % TOO SLOW AND THE DRIVERS RADIOS ARE TOO LOUD 1 0.7 % ROUTES 1 0.7 % DIFFICULT TO GET ON AND OFF 1 0.7 % SHOULD ALLOW PETS 1 0.7 % SLOW 1 0.7 % They are loud and pollute with the gas exhaust 1 0.7 % NEED MORE SHELTERS 1 0.7 % In the way of traffic 1 0.7 % Too many trolleys 1 0.7 % Traffic 1 0.7 % Goes too slow 1 0.7 % Seat comfort 1 0.7 %



Q16-9. Other Q16-9. Other Number Percent Expand service area 1 0.7 % Too small, too many passengers 1 0.7 % Access on steep steps 1 0.7 % Vagrants 1 0.7 % Cross-causeway is needed, also better streamlined connection to other lines 1 0.7 % Homeless 1 0.7 % Need shelters 1 0.7 % Need more trolleys 1 0.7 % Erractic service 1 0.7 % Better routes 1 0.7 % Site 1 0.7 % Too many homeless and drunk people riding the troley 1 0.7 % Confusing patterns of traffic 1 0.7 % Some drivers run too fast and they don't keep a reliable schedule 1 0.7 % Too few trolleys 1 0.7 % Bus stops need shelters 1 0.7 % Knowledge of service 1 0.7 % Too cold 1 0.7 % Many people on 1 0.7 % Slow causes traffic 1 0.7 % Slow moving and adds to traffic congestion 1 0.7 % Route too confusing to figure out 1 0.7 % Homeless or creeps 1 0.7 % More trolleys 1 0.7 % Can't count on it, when it's full it passes right by 1 0.7 % App too complex and doesn't work well 1 0.7 % Poor scheduling 1 0.7 % Collins express should go down to 5th street 1 0.7 % Total 145 100.0 %



Q17. Which of the following is your PRIMARY mode of transportation for trips within Miami Beach? Q17. Your primary mode of transportation for trips within Miami Beach Number Percent Car/automobile 811 61.3 % Biking 100 7.6 % Motorcycle/scooter 26 2.0 % Walking 218 16.5 % Public transportation 49 3.7 % County-operated transit service 5 0.4 % City-operated Trolley service 36 2.7 % Uber/Lyft/Rideshare 38 2.9 % Other 1 0.1 % Not provided 40 3.0 % Total 1324 100.0 %

WITHOUT “NOT PROVIDED” Q17. Which of the following is your PRIMARY mode of transportation for trips within Miami Beach? (without "not provided") Q17. Your primary mode of transportation for trips within Miami Beach Number Percent Car/automobile 811 63.2 % Biking 100 7.8 % Motorcycle/scooter 26 2.0 % Walking 218 17.0 % Public transportation 49 3.8 % County-operated transit service 5 0.4 % City-operated Trolley service 36 2.8 % Uber/Lyft/Rideshare 38 3.0 % Other 1 0.1 % Total 1284 100.0 %



Q17. Which of the following is your SECONDARY mode of transportation for trips within Miami Beach? Q17. Your secondary mode of transportation for trips within Miami Beach Number Percent Car/automobile 98 7.4 % Biking 167 12.6 % Motorcycle/scooter 47 3.5 % Walking 368 27.8 % Public transportation 101 7.6 % County-operated transit service 16 1.2 % City-operated Trolley service 128 9.7 % Uber/Lyft/Rideshare 290 21.9 % Carpool 5 0.4 % Other 6 0.5 % Not provided 98 7.4 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q17. Which of the following is your SECONDARY mode of transportation for trips within Miami Beach? (without "not provided") Q17. Your secondary mode of transportation for trips within Miami Beach Number Percent Car/automobile 98 8.0 % Biking 167 13.6 % Motorcycle/scooter 47 3.8 % Walking 368 30.0 % Public transportation 101 8.2 % County-operated transit service 16 1.3 % City-operated Trolley service 128 10.4 % Uber/Lyft/Rideshare 290 23.7 % Carpool 5 0.4 % Other 6 0.5 % Total 1226 100.0 %

Q17. Other Q17-10. Other Number Percent Driver 1 16.7 % Electric golf carts 1 16.7 % SKATEBOARD/LONGBOARD 1 16.7 % FRIEND 1 16.7 % Skateboard 1 16.7 % Taxi 1 16.7 % Total 6 100.0 %



Q18. Which ONE of the following is your PRIMARY mode of transportation for cross-causeway trips to the mainland? Q18. Your primary mode of transportation for cross- causeway trips to mainland Number Percent Car/automobile 1022 77.2 % Biking 12 0.9 % Motorcycle/scooter 13 1.0 % Walking 12 0.9 % Public transportation 79 6.0 % County-operated transit service 18 1.4 % City-operated Trolley service 6 0.5 % Uber/Lyft/Rideshare 115 8.7 % Other 5 0.4 % Not provided 42 3.2 % Total 1324 100.0 %

WITHOUT “NOT PROVIDED” Q18. Which ONE of the following is your PRIMARY mode of transportation for cross-causeway trips to the mainland? (without "not provided") Q18. Your primary mode of transportation for cross- causeway trips to mainland Number Percent Car/automobile 1022 79.7 % Biking 12 0.9 % Motorcycle/scooter 13 1.0 % Walking 12 0.9 % Public transportation 79 6.2 % County-operated transit service 18 1.4 % City-operated Trolley service 6 0.5 % Uber/Lyft/Rideshare 115 9.0 % Other 5 0.4 % Total 1282 100.0 %

Q18. Other Q18-10. Other Number Percent Friend in car 2 40.0 % STS 1 20.0 % UBER 1 20.0 % Taxi 1 20.0 % Total 5 100.0 %



Q19. Which of the following types of transportation would you consider most viable as an alternative to using a car for trips within Miami Beach? Q19. What types of transportation would you consider most viable as an alternative to using a car for trips within Miami Beach Number Percent Local bus circulators 347 26.2 % Trolley car 624 47.1 % Express bus to mainland 197 14.9 % Bicycles 433 32.7 % Light rail/modern street car 377 28.5 % Other 108 8.2 % Total 2086 Q19-6. Other Q19-6. Other Number Percent Uber 29 27.9 % Walking 15 14.4 % Uber/Lyft 13 12.5 % Lyft 5 4.8 % Scooter 5 4.8 % Rideshare 4 3.8 % Golf carts 4 3.8 % Water taxi 2 1.9 % Gondola (sky bridge) 2 1.9 % Freebee 2 1.9 % Train service ( Metro Rail ) 2 1.9 % Skateboard 2 1.9 % Driver 1 1.0 % Subway 1 1.0 % Safe man powered vehicle paths for skateboards, longboards, bikes, roller blades 1 1.0 % Skateboard, rollerblade 1 1.0 % Pedestrian friendly walkways with sufficient shade 1 1.0 % Taxi 1 1.0 % Too many homeless on 120 & 119 1 1.0 % Driver-less cars 1 1.0 % SKATES/SKATEBOARD 1 1.0 % A boat that isn't so slow and expensive 1 1.0 % PEDICABS 1 1.0 % Taxi, Uber 1 1.0 % Night bus so employees and public can ride bus through the night 1 1.0 % GUEST DOCK BOAT 1 1.0 % Express bus to airport 1 1.0 % Vespa/scooter or electric rental scooter 1 1.0 % That permits pets 1 1.0 % Boat taxi 1 1.0 % The rental scooters some other citys have 1 1.0 % Total 104 100.0 %



Q20. Which of the following types of transportation would you consider most viable as an alternative to using a car for cross-causeway trips to the mainland? Q20. What types of transportation would you consider most viable as an alternative to using a car for cross- causeway trips to the mainland Number Percent Local bus circulators 256 19.3 % Trolley car 263 19.9 % Express bus to mainland 517 39.0 % Bicycles 105 7.9 % Light rail/modern street car 555 41.9 % Other 123 9.3 % Total 1819

Q20-6. Other Q20-6. Other Number Percent Uber 39 32.8 % Uber/Lyft 18 15.1 % Ferry 5 4.2 % Water taxi 5 4.2 % Rideshare 4 3.4 % Train 4 3.4 % Cable car 4 3.4 % Subway 3 2.5 % Monorail 3 2.5 % Boat 3 2.5 % Gondola 2 1.7 % Sky train 2 1.7 % Scooter 2 1.7 % Lyft 2 1.7 % Friends 2 1.7 % Walking 2 1.7 % Car service 1 0.8 % Ferry boat 1 0.8 % Taco, Uber 1 0.8 % Railways/light rail 1 0.8 % Driverless cars 1 0.8 % Too many homeless on buses 1 0.8 % Short term car rental 1 0.8 % GUEST DOCK BOAT 1 0.8 % Add bus junction terminals 1 0.8 % Water shuttles 1 0.8 % Express bus to airport 1 0.8 % Carshare & Uber 1 0.8 % Rail 1 0.8 % Skates/skateboard 1 0.8 % Build a train to elevate traffic 1 0.8 % Trolley 1 0.8 % Needs to be clean and comfortable 1 0.8 % Metrorail 1 0.8 % Taxi 1 0.8 % Total 119 100.0 %



Q21. Does anyone in your household regularly ride a bicycle? Q21. Does anyone in your household regularly ride a bicycle Number Percent Yes 600 45.3 % No 671 50.7 % Not provided 53 4.0 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q21. Does anyone in your household regularly ride a bicycle? (without "not provided") Q21. Does anyone in your household regularly ride a bicycle Number Percent Yes 600 47.2 % No 671 52.8 % Total 1271 100.0 % Q22. When crossing the street at an intersection what are you concerned or dissatisfied with? Q22. What are you concerned or dissatisfied with when crossing street at an intersection Number Percent Pedestrian safety (vehicles yielding to pedestrians) 978 73.9 % Insufficient signage/poor signage 180 13.6 % Length of wait time to cross 402 30.4 % Insufficient crossing time during walk phase 329 24.8 % Total 1889



Q23. Please rate the availability of parking in Miami Beach by using a scale of 1 to 3, where 3 is "too much" and 1 "too little." (N=1324) Too much About right Too little Don't know Q23-1. Availability of on-street parking 1.4% 28.8% 61.5% 8.3% Q23-2. Availability of garage parking 2.3% 56.0% 28.2% 13.6% Q23-3. Availability of open lot parking 2.1% 35.0% 48.7% 14.1%

WITHOUT “DON’T KNOW” Q23. Please rate the availability of parking in Miami Beach by using a scale of 1 to 3, where 3 is "too much" and 1 "too little." (without "don't know") (N=1324) Too much About right Too little Q23-1. Availability of on-street parking 1.6% 31.4% 67.1% Q23-2. Availability of garage parking 2.6% 64.8% 32.6% Q23-3. Availability of open lot parking 2.5% 40.8% 56.7%



Q24. Communication. Which sources do you utilize to obtain information about City government, issues, and events? Q24. What sources do you utilize to obtain information about City government, issues, & events Number Percent MB Magazine 784 59.2 % MBTV (City's TV Government channel) 158 11.9 % Twitter 129 9.7 % Facebook 297 22.4 % City website (www.miamibeachfl.gov) 583 44.0 % City email news 434 32.8 % Nextdoor app 135 10.2 % Radio (1670 AM) 71 5.4 % Forums/workshops/meetings 67 5.1 % City's E-Gov app 73 5.5 % Other news media 217 16.4 % Via HOA's or other civic groups 120 9.1 % Police Department's social media platforms 103 7.8 % Text messages 239 18.1 % Total 3410



Q24-11. Other new media: Q24-11. Other new media Number Percent TV 28 18.9 % Miami Herald 18 12.2 % Newspaper 10 6.8 % Local TV news 10 6.8 % Local news 7 4.7 % Mail 4 2.7 % WLRN 4 2.7 % Radio 3 2.0 % Local news channels 3 2.0 % Word of mouth 3 2.0 % Internet 2 1.4 % WLRN (NPR) 2 1.4 % Newsletter 2 1.4 % Local TV news and Miami Herald website 2 1.4 % Instagram 2 1.4 % NPR 2 1.4 % Broadcast TV 2 1.4 % Things to do in Miami 2 1.4 % TV, RADIO, NEWSPAPER 1 0.7 % Collins Park Newsletter 1 0.7 % WSVN 1 0.7 % Local CBS and ABC stations 1 0.7 % Public TV 1 0.7 % Google 1 0.7 % LOCAL TV CHANNELS 1 0.7 % CHANNEL 7 NEWS 1 0.7 % TV AND RADIO CHANNELS 1 0.7 % CBS 1 0.7 % PUBLIC RADIO & TV 1 0.7 % Basic email updates 1 0.7 % Online 1 0.7 % CHANNEL 4, 6, 7 and 10 1 0.7 % Friends 1 0.7 % Google, local TV, New Times 1 0.7 % Miami Herald, Miami New Times 1 0.7 % Channel 10 news 1 0.7 % WSVN Channel 7 1 0.7 % Local TV news, Miami Herald 1 0.7 % Facebook 1 0.7 % El Tropico 1 0.7 % TV news 1 0.7 % Flyers 1 0.7 % Email 1 0.7 % Local networks 1 0.7 % NEWSPAPERS/TV NEWS 1 0.7 % WEBSITES 1 0.7 % South Florida local news on Sunday 1 0.7 % Metropcs 1 0.7 % Beach Channel 1 0.7 % Channel 10 ABC news 1 0.7 % CABLE TV FOX 1 0.7 %



Q24-11. Other new media: Q24-11. Other new media Number Percent Regarding Miami Beach 1 0.7 % WIOD AM RADIO 1 0.7 % TV NEWS CHANNELS 1 0.7 % NBC 6 1 0.7 % Call via phone to city government 1 0.7 % Online newsletter 1 0.7 % Internet search 1 0.7 % Miami New Times 1 0.7 % WAVNA 1 0.7 % Total 148 100.0 %

Q24-12. HOAs or other civic groups: Q24-12. HOA's or other civic groups Number Percent Pinetree La Gorce 4 9.8 % Normandy Shore 3 7.3 % SHNA 2 4.9 % SOFNA 2 4.9 % Cosmopolitan Management, South of Fifth Neighborhood Association 2 4.9 % Biscayne Pointe HOA 2 4.9 % Portofino/South Pointe Towers Master Association 2 4.9 % SURFRIDER 2 4.9 % Venetian 1 2.4 % Murano Grande HOA 1 2.4 % South of Fifth Association 1 2.4 % 401 Blu Condos 1 2.4 % Collins Park Neighborhood Assocation 1 2.4 % UNIDAD SENIOR CENTER 1 2.4 % Bayshore 1 2.4 % Terra Beachside 1 2.4 % Wavna 1 2.4 % Admiral Towers 1 2.4 % NAHA 1 2.4 % Flamingo Park Neighborhood Association 1 2.4 % My HOA 1 2.4 % Nautilus 1 2.4 % Our condominium HOA 1 2.4 % Island Terrace Condo Association 1 2.4 % Mirasol Ocean Tower 1 2.4 % Biscayne Beach Neighborhood Association 1 2.4 % Biscayne Point Island 1 2.4 % Maison Grande Condominum Association 1 2.4 % UAVNA 1 2.4 % Sunset Harbor Association 1 2.4 % Total 41 100.0 %



Q24a. Which THREE of the communication channels listed in Question 24 above do you prefer? Q24a. Top choice Number Percent MB Magazine 251 19.0 % MBTV (City's TV Government channel) 45 3.4 % Twitter 44 3.3 % Facebook 97 7.3 % City website (www.miamibeachfl.gov) 166 12.5 % City email news 218 16.5 % Nextdoor app 35 2.6 % Radio (1670 AM) 18 1.4 % Forums/workshops/meetings 4 0.3 % City's E-Gov app 9 0.7 % Other news media 65 4.9 % Via HOA's or other civic groups 25 1.9 % Police Department's social media platforms 8 0.6 % Text messages 105 7.9 % None chosen 234 17.7 % Total 1324 100.0 %

Q24a. Which THREE of the communication channels listed in Question 24 above do you prefer? Q24a. 2nd choice Number Percent MB Magazine 190 14.4 % MBTV (City's TV Government channel) 44 3.3 % Twitter 43 3.2 % Facebook 103 7.8 % City website (www.miamibeachfl.gov) 170 12.8 % City email news 132 10.0 % Nextdoor app 39 2.9 % Radio (1670 AM) 19 1.4 % Forums/workshops/meetings 13 1.0 % City's E-Gov app 26 2.0 % Other news media 46 3.5 % Via HOA's or other civic groups 34 2.6 % Police Department's social media platforms 16 1.2 % Text messages 83 6.3 % None chosen 366 27.6 % Total 1324 100.0 %



Q24a. Which THREE of the communication channels listed in Question 24 above do you prefer? Q24a. 3rd choice Number Percent MB Magazine 140 10.6 % MBTV (City's TV Government channel) 38 2.9 % Twitter 28 2.1 % Facebook 64 4.8 % City website (www.miamibeachfl.gov) 121 9.1 % City email news 86 6.5 % Nextdoor app 40 3.0 % Radio (1670 AM) 22 1.7 % Forums/workshops/meetings 28 2.1 % City's E-Gov app 25 1.9 % Other news media 56 4.2 % Via HOA's or other civic groups 22 1.7 % Police Department's social media platforms 38 2.9 % Text messages 100 7.6 % None chosen 516 39.0 % Total 1324 100.0 %

SUM OF TOP 3 CHOICES Q24a. Which THREE of the communication channels listed in Question 24 above do you prefer? (top 3) Q24a. Sum of top 3 choices Number Percent MB Magazine 581 43.9 % MBTV (City's TV Government channel) 127 9.6 % Twitter 115 8.7 % Facebook 264 19.9 % City website (www.miamibeachfl.gov) 457 34.5 % City email news 436 32.9 % Nextdoor app 114 8.6 % Radio (1670 AM) 59 4.5 % Forums/workshops/meetings 45 3.4 % City's E-Gov app 60 4.5 % Other news media 167 12.6 % Via HOA's or other civic groups 81 6.1 % Police Department's social media platforms 62 4.7 % Text messages 288 21.8 % None chosen 234 17.7 % Total 3090



Q25. Customer Service. During the last 12 months, how many times have you personally contacted (either by phone, in-person, or electronically) the City of Miami Beach government with a question, service request or complaint? Q25. How many times have you personally contacted City of Miami Beach Government during last 12 months Number Percent 0-5 1067 80.6 % 6-10 76 5.7 % 11-15 26 2.0 % 16-20 13 1.0 % 21+ 15 1.1 % Not provided 127 9.6 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q25. Customer Service. During the last 12 months, how many times have you personally contacted (either by phone, in-person, or electronically) the City of Miami Beach government with a question, service request or complaint? (without "not provided") Q25. How many times have you personally contacted City of Miami Beach Government during last 12 months Number Percent 0-5 1067 89.1 % 6-10 76 6.3 % 11-15 26 2.2 % 16-20 13 1.1 % 21+ 15 1.3 % Total 1197 100.0 %



Q25a. What was the reason for your most recent contact? Q25a. What was the reason for your most recent contact Number Percent Pay a bill 78 9.4 % Visit an elected official 29 3.5 % Research an issue 111 13.4 % Pull a building permit/plan review 69 8.3 % Attend a program/event 42 5.1 % File a complaint 145 17.5 % Other 180 21.7 % Not provided 175 21.1 % Total 829 100.0 % WITHOUT “NOT PROVIDED” Q25a. What was the reason for your most recent contact? (without "not provided") Q25a. What was the reason for your most recent contact Number Percent Pay a bill 78 11.9 % Visit an elected official 29 4.4 % Research an issue 111 17.0 % Pull a building permit/plan review 69 10.6 % Attend a program/event 42 6.4 % File a complaint 145 22.2 % Other 180 27.5 % Total 654 100.0 %



Q25a-7. Other Q25a-7. Other Number Percent Parking permit 13 7.2 % Parking 11 6.1 % Bulk trash pickup 5 2.8 % PARKING FOR ELECTRIC/SCOOTER 2 1.1 % Have a special disposal pickup 2 1.1 % PARKING FOR RESIDENTS 2 1.1 % TREE REMOVAL 2 1.1 % Code enforcement for late night noise 2 1.1 % CONCERN OVER ABANDONED VEHICLES 2 1.1 % Feasibility of covered bus shelters 2 1.1 % License 2 1.1 % Suggested having some sort of ashtrays available through out MB streets 2 1.1 % Parking authority 2 1.1 % PARAMEDIC FOR CRASH 2 1.1 % RENEW RESIDENTIAL PARKING 2 1.1 % Homeless issue dangerous and identity theft 2 1.1 % AIR QUALITY ISSUE 2 1.1 % Lost mail 2 1.1 % Parking discount 2 1.1 % DADE AND MERIDIAN INTERSECTION FOR CARS TURNING LEFT FAST BOUND 2 1.1 % Complain about lack of traffic enforcement 2 1.1 % Street maintenance 2 1.1 % Beach work update 2 1.1 % REPORT ABANDONED BIKES 2 1.1 % Garbage pickup 1 0.6 % Iparking ticket issue 1 0.6 % Street & sidewalk deteriorating conditions 1 0.6 % Tree trimmings 1 0.6 % Find out about getting tickets for the Christmas Concert 1 0.6 % To renew my electric/hybrid parking permit 1 0.6 % REPORT A CRIME 1 0.6 % Complain about a rented home having a supper loud party 1 0.6 % Poor condition of street 1 0.6 % Paying a ticket 1 0.6 % Noise from construction 1 0.6 % Seraching parking permit 1 0.6 % Parking tag issues 1 0.6 % SENIOR CITIZEN DISCOUNTS 1 0.6 % Ask about cellphones recycling places 1 0.6 % Reported disabled vehicle 1 0.6 % CITY MADE A MISTAKE ON PERMIT 1 0.6 % Street issue 1 0.6 % Dealing with a code enforcement issue 1 0.6 % Report a water main break 1 0.6 % Electric vehicle parking 1 0.6 % Noise code compliance 1 0.6 % REPORT ILLEGAL PARKING 1 0.6 % Report street light 1 0.6 % Parking department 1 0.6 %



Q25a-7. Other Q25a-7. Other Number Percent Suggesting different treatment of motorcycle parking 1 0.6 % Needed rainwater removed from swale and driveway 1 0.6 % Code compliance 1 0.6 % Inter office visit 1 0.6 % PARKING DISCOUNT FOR RESIDENTS 1 0.6 % Police officer to fix the illegal turns taken on Collins when turning onto 41 St 1 0.6 % Question billing 1 0.6 % STREET VENDOR PERMIT 1 0.6 % To pay a compliment to the awesome Mayor Dan Gelber 1 0.6 % Parking ticket 1 0.6 % Issue with parking mobile app 1 0.6 % Dispute parking ticket 1 0.6 % EARLY VOTING TIMES 1 0.6 % Renew drivers liscense 1 0.6 % Information on resident parking discount 1 0.6 % Parking registration 1 0.6 % Obtain activation of parking app discount 1 0.6 % Question regarding long-term parking in restricted zone 12 1 0.6 % Why city removed all outside dining tables from Normandy fountain area 1 0.6 % Buiding, parking department, & film departments 1 0.6 % Suggested changes in trolley stops and routes 1 0.6 % Report surcharged sewer main 1 0.6 % Job opportunity/City Hall 1 0.6 % Parking permit/discount 1 0.6 % Remove dead racoons, fallen street signs after Hurricane Irma 1 0.6 % Had a question about special recycling days 1 0.6 % Code department, abandoned car 1 0.6 % Report theft 1 0.6 % Regarding homeless on block 1 0.6 % Candidate hit me up for a vote 1 0.6 % Permit vehicle 1 0.6 % MB PARKING DISCOUNT 1 0.6 % Change auto tag number for parking permit 1 0.6 % Wrong parking violation 1 0.6 % Drones 1 0.6 % I WANTED CITY TO REPLACE A PARK BENCH THAT HAD DISAPPEARED 1 0.6 % REQUEST COPIES OF PLANS 1 0.6 % I called coed enforcement to find out if a beach chair business was permitted 1 0.6 % Question regarding code compliance 1 0.6 % Speak to an employee 1 0.6 % This survey 1 0.6 % Assistance with permitting for events or programs 1 0.6 % Electronic parking in my street when guests are visiting 1 0.6 % Ask police question about dangerous neighbor 1 0.6 % DENIAL OF THE DESIGN DEPT FOR 100 SOUTH POINTE DR 1 0.6 % Property Management, Guard House and security issues 1 0.6 % App 1 0.6 %



Q25a-7. Other Q25a-7. Other Number Percent Permit questions 1 0.6 % Street parking violations in front of my house 1 0.6 % City towing, due to my dumpster being blocked by parked cars 1 0.6 % About creating programs for young babies in Miami Beach 1 0.6 % POLICE DEPT 1 0.6 % CITY ROAD WORK ON 11TH ST 1 0.6 % NOISE FROM WATER TOWER ON 75TH ST AND DICKENS AVE 1 0.6 % TOO MANY SIRENS FROM POLICE AND AMBULANCE 1 0.6 % GARBAGE COLLECTION PROBLEMS 1 0.6 % CALLING PARKING CODE ENFORCEMENT 1 0.6 % REPORT A CONCERN 1 0.6 % Problem with the ParkMobile app 1 0.6 % Property tax 1 0.6 % Code violations 1 0.6 % Police report 1 0.6 % Get proof of residency 1 0.6 % Volunteer 1 0.6 % Get parking app 1 0.6 % Parking benefit 1 0.6 % Residential parking 1 0.6 % Not registered voter although registered at DMV in March 2018 1 0.6 % Report problems 1 0.6 % Neighbor complained about my car 1 0.6 % Toxic dump in canal 1 0.6 % Water and sewer 1 0.6 % To get resident parking status for the Miami Beach parking app 1 0.6 % Disposal of bulk waste 1 0.6 % Visitor parking pass 1 0.6 % Mail services 1 0.6 % Report traffic concerns due to construction 1 0.6 % Hybrid parking pass 1 0.6 % Dispute an illegitimate parking ticket 1 0.6 % Renew parking permit 1 0.6 % Deal w/building permit concerns and code enforcement concerns 1 0.6 % People in the trolley bringing shopping cart too big 1 0.6 % Vehicle noise 1 0.6 % Attend commission meetings 1 0.6 % Total 180 100.0 %



Q25b. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree," based on your most recent interaction with City employees. (N=829) Strongly Strongly agree Agree Neutral Disagree disagree Don't know Q25b-1. City of Miami Beach Government is open & interested in hearing the concerns or issues of residents 14.1% 37.6% 22.5% 12.0% 5.3% 8.5% Q25b-2. It is easy to contact someone at City who can help you 9.5% 32.2% 26.2% 17.7% 8.1% 6.3% Q25b-3. City employees are courteous & professional 16.5% 41.3% 24.9% 8.0% 3.0% 6.3% Q25b-4. City employees possess proper knowledge 9.7% 39.3% 28.2% 12.5% 3.4% 6.8% Q25b-5. During my most recent contact with City, my request was processed in a timely manner 19.1% 34.3% 15.8% 14.4% 9.8% 6.6%

WITHOUT “DON’T KNOW” Q25b. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree," based on your most recent interaction with City employees. (without "don't know") (N=829) Strongly Strongly agree Agree Neutral Disagree disagree Q25b-1. City of Miami Beach Government is open & interested in hearing the concerns or issues of residents 15.4% 41.1% 24.6% 13.1% 5.8% Q25b-2. It is easy to contact someone at City who can help you 10.2% 34.3% 28.0% 18.8% 8.7% Q25b-3. City employees are courteous & professional 17.6% 44.1% 26.6% 8.5% 3.2% Q25b-4. City employees possess proper knowledge 10.4% 42.2% 30.3% 13.5% 3.7% Q25b-5. During my most recent contact with City, my request was processed in a timely manner 20.4% 36.7% 16.9% 15.4% 10.5%



Q26. If you needed to contact the City, which of the following methods would you likely use first? Q26. What methods would you likely use first if you needed to contact City Number Percent Phone 815 61.6 % Send email 269 20.3 % Contact a commissioner 40 3.0 % Attend a community meeting 12 0.9 % Social media 19 1.4 % Visit City Hall or a department office 95 7.2 % Other 8 0.6 % Don't know 66 5.0 % Total 1324 100.0 %

WITHOUT “DON’T KNOW” Q26. If you needed to contact the City, which of the following methods would you likely use first? (without "don't know") Q26. What methods would you likely use first if you needed to contact City Number Percent Phone 815 64.8 % Send email 269 21.4 % Contact a commissioner 40 3.2 % Attend a community meeting 12 1.0 % Social media 19 1.5 % Visit City Hall or a department office 95 7.6 % Other 8 0.6 % Total 1258 100.0 %

Q26-7. Other Q26-7. Other Number Percent App 2 25.0 % GO TO WEBSITE FIRST 2 25.0 % USEA Permit Doctor 1 12.5 % WEBSITE ONLINE 1 12.5 % Online chat 1 12.5 % Google 1 12.5 % Total 8 100.0 %



Q27. Additional Questions. Which of the following best describes the way that tourism affects the quality of life for residents? Q27. What best describes the way that tourism affects quality of life for residents Number Percent Adds to quality of life 552 41.7 % Neither adds nor detracts from your quality of life 219 16.5 % Detracts from quality of life 299 22.6 % Expanded shopping options 379 28.6 % Crowded restaurants 321 24.2 % Expanded restaurant options 500 37.8 % Increased cultural opportunities 520 39.3 % Traffic congestion 844 63.7 % Don't know 14 1.1 % Other 104 7.9 % Total 3752

WITHOUT “DON’T KNOW” Q27. Additional Questions. Which of the following best describes the way that tourism affects the quality of life for residents? (without "don't know") Q27. What best describes the way that tourism affects quality of life for residents Number Percent Adds to quality of life 550 42.0 % Neither adds nor detracts from your quality of life 219 16.7 % Detracts from quality of life 299 22.8 % Expanded shopping options 379 28.9 % Crowded restaurants 319 24.4 % Expanded restaurant options 499 38.1 % Increased cultural opportunities 519 39.6 % Traffic congestion 842 64.3 % Other 104 7.9 % Total 3730



Q27-10. Other Q27-10. Other Number Percent Crime 5 4.9 % REVENUE 3 2.9 % where are we supposed to walk, they ride bikes on sidewalks/ boardwalk 2 1.9 % AIRBNB IS A HUGE NEGATIVE 2 1.9 % Litter 2 1.9 % Increased taxes 2 1.9 % ADDS TO THE POLLUTION OF OUR BEACHES AND AIR 2 1.9 % We are a city for the tourists 2 1.9 % Make the city more cosmopolitan 2 1.9 % TAKE UP THE TROLLEY 2 1.9 % I'm sure business owners appreciate it 2 1.9 % Brought many greedy people and bad characters here 2 1.9 % Keeps our taxes low 1 1.0 % Creates & increases robberies & delinquency during long weekends & holidays 1 1.0 % INCREASE CRIME 1 1.0 % Rent increase 1 1.0 % MORE SMOKING ON THE BEACH 1 1.0 % Everything is more expensive for locals 1 1.0 % Only to explain that all the tourists do increase our quality of life 1 1.0 % Winter Music conference detracts 1 1.0 % NOISE, TRASH, CRIME 1 1.0 % Beach and street level pollution 1 1.0 % ADDS TAX DOLLARS HOPEFULLY 1 1.0 % Tourism is necessary 1 1.0 % Increases tax revenue for city 1 1.0 % Memorial weekend is the worst 1 1.0 % A lot more waste and trash in the streets 1 1.0 % More traffic accidents 1 1.0 % NO MORE SPORTS CAR RENTALS 1 1.0 % Bump in revenue but also known as crime and traffic 1 1.0 % OVER-DEVELOPMENT 1 1.0 % GOOD AS LONG AS THEY ARE GOOD QUALITY TOURISTS 1 1.0 % ATTRACTS THE WRONG KIND OF PEOPLE HERE 1 1.0 % PARKING DIFFICULTIES 1 1.0 % ADD VALUE TO PROPERTY 1 1.0 % Parking 1 1.0 % Crowded and dirty beaches 1 1.0 % SPEEDING NOISE 1 1.0 % HELP LOWER TAXES 1 1.0 % Stores catering to tourists have reduced Lincoln Road to a cheap mall 1 1.0 % ENCOURAGE ECO TOURISM 1 1.0 % Prices too high on beach at social, dining establishments 1 1.0 % REDUCES LOCALS TAX BURDEN 1 1.0 % High cost of food in restaurants and grocery stores and the cost of gas 1 1.0 % Road design is very poor 1 1.0 % Trash on beach and streets 1 1.0 %



Q27-10. Other Q27-10. Other Number Percent Parking prices are too high 1 1.0 % Increased pollution 1 1.0 % The right tourists add to the quality of life 1 1.0 % MORE CONTROL DURING SPRING BREAK 1 1.0 % MORE TRASH 1 1.0 % RESIDENTS SHOULD NOT HAVE TO PAY THE TOURIST TAX 1 1.0 % Pollution increases, noise increases, bad behavior increases 1 1.0 % Robust economy 1 1.0 % Poor behavior, reckless drivers, excess trash 1 1.0 % Increased crime/noise 1 1.0 % Events cause a traffic nightmare 1 1.0 % Driving insane 1 1.0 % We need the tourism 1 1.0 % Over-crowded trolleys standing room only especially Collins Express Route 1 1.0 % I just wish they could drive better and drink less 1 1.0 % More job opportunities 1 1.0 % Crime, Air B&B 1 1.0 % Road closures 1 1.0 % Valuable tax money and income 1 1.0 % Better transportation options via trolley 1 1.0 % They need us. We need them. 1 1.0 % Bad temporary rentals 1 1.0 % Increase in traffic noise, specially with the rental motorbikes 1 1.0 % Very poor pedestrian safety and automobile safety 1 1.0 % Diversity 1 1.0 % Rising prices 1 1.0 % SUPPORT THE LOCAL ECONOMY 1 1.0 % Expensive life 1 1.0 % Ocean Drive is horrible 1 1.0 % Increased security issues 1 1.0 % Tax dollars for our city 1 1.0 % Helps offset our property taxes which is beneficial to us 1 1.0 % Depends 1 1.0 % Increased opportunities for business 1 1.0 % Close liquor stores early 1 1.0 % Too much trash in the waters 1 1.0 % Surge prices, disruptive to daily life 1 1.0 % Creates environment that EXCLUDES LOCALS in South Beach 1 1.0 % More trash, more bad drivers on the streets 1 1.0 % Increase city value proposition 1 1.0 % Increased harrassment 1 1.0 % Total 103 100.0 %



Q28. Think for a moment about whether you would recommend the City of Miami Beach to family and friends as a place to live. Would you... Q28. Would you recommend City of Miami Beach to family & friends as a place to live Number Percent Definitely recommend 569 43.0 % Probably recommend 469 35.4 % Probably not recommend 157 11.9 % Definitely not recommend 54 4.1 % Don't know 75 5.7 % Total 1324 100.0 %

WITHOUT “DON’T KNOW” Q28. Think for a moment about whether you would recommend the City of Miami Beach to family and friends as a place to live. Would you... (without "don't know") Q28. Would you recommend City of Miami Beach to family & friends as a place to live Number Percent Definitely recommend 569 45.6 % Probably recommend 469 37.6 % Probably not recommend 157 12.6 % Definitely not recommend 54 4.3 % Total 1249 100.0 % Q29. Are you of Hispanic origin? Q29. Are you of Hispanic origin Number Percent Yes 612 46.2 % No 704 53.2 % Not provided 8 0.6 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q29. Are you of Hispanic origin? (without "not provided") Q29. Are you of Hispanic origin Number Percent Yes 612 46.5 % No 704 53.5 % Total 1316 100.0 %



Q30. Which of the following best describes your race? Q30. Your race Number Percent African American/Black 33 2.5 % American Indian/Alaska Native 11 0.8 % Asian/Hawaiian/Other Pacific Islander 27 2.0 % White 1168 88.2 % Other 66 5.0 % Total 1305

Q30-5. Other Q30-5. Other Number Percent Hispanic 31 47.0 % Latino 8 12.1 % Mixed 4 6.1 % Latin 4 6.1 % Cuban 3 4.5 % Brazillian 2 3.0 % Bi-racial 2 3.0 % Ashkenazi Jew 2 3.0 % Puerto Rican 2 3.0 % Middle Eastern 1 1.5 % Mulatto 1 1.5 % Chinese, Irish and White 1 1.5 % Jewish 1 1.5 % Portuguese 1 1.5 % Hispanic/Black 1 1.5 % Mexican 1 1.5 % South Asian 1 1.5 % Total 66 100.0 %



Q31. In what type of residence do you live? Q31. In what type of residence do you live Number Percent Single family home 290 21.9 % Townhome/condominium 855 64.6 % Multi-family complex 143 10.8 % Other 19 1.4 % Not provided 17 1.3 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q31. In what type of residence do you live? (without "not provided") Q31. In what type of residence do you live Number Percent Single family home 290 22.2 % Townhome/condominium 855 65.4 % Multi-family complex 143 10.9 % Other 19 1.5 % Total 1307 100.0 % Q31-4. Other Q31-4. Other Number Percent Studio 2 14.3 % Boat 2 14.3 % Renting 1 7.1 % Small building 1 7.1 % HOTEL 1 7.1 % HUD subsidised senior facility 1 7.1 % Small building we own with 2 rental apartments 1 7.1 % CONDO 1 7.1 % Homeless 1 7.1 % Senior citizen housing 1 7.1 % Mixed-use 1 7.1 % Beach front condo 1 7.1 % Total 14 100.0 %



Q32. Do you own or rent your current residence? Q32. Do you own or rent your current residence Number Percent Own 932 70.4 % Rent 385 29.1 % Not provided 7 0.5 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q32. Do you own or rent your current residence? (without "not provided") Q32. Do you own or rent your current residence Number Percent Own 932 70.8 % Rent 385 29.2 % Total 1317 100.0 % Q33. Approximately how many years have you lived in the City of Miami Beach? Q33. How many years have you lived in City of Miami Beach Number Percent 0-5 306 23.1 % 6-10 265 20.0 % 11-15 173 13.1 % 16-20 209 15.8 % 21-30 205 15.5 % 31+ 130 9.8 % Not provided 36 2.7 % Total 1324 100.0 %

WITHOUT “NOT PROVIDED” Q33. Approximately how many years have you lived in the City of Miami Beach? (without "not provided") Q33. How many years have you lived in City of Miami Beach Number Percent 0-5 306 23.8 % 6-10 265 20.6 % 11-15 173 13.4 % 16-20 209 16.2 % 21-30 205 15.9 % 31+ 130 10.1 % Total 1288 100.0 %



Q34. What is your age? Q34. Your age Number Percent 18-34 246 18.6 % 35-44 251 19.0 % 45-54 266 20.1 % 55-64 250 18.9 % 65+ 262 19.8 % Not provided 49 3.7 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q34. What is your age? (without "not provided") Q34. Your age Number Percent 18-34 246 19.3 % 35-44 251 19.7 % 45-54 266 20.9 % 55-64 250 19.6 % 65+ 262 20.5 % Total 1275 100.0 % Q35. What is the combined annual income of all members of your household from all sources before taxes? Q35. What is the combined annual income of all members of your household from all sources before taxes Number Percent Under $35K 153 11.6 % $35K to $74,999 231 17.4 % $75K to $99,999 141 10.6 % $100K to $149,999 198 15.0 % $150K+ 450 34.0 % Not provided 151 11.4 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q35. What is the combined annual income of all members of your household from all sources before taxes? (without "not provided") Q35. What is the combined annual income of all members of your household from all sources before taxes Number Percent Under $35K 153 13.0 % $35K to $74,999 231 19.7 % $75K to $99,999 141 12.0 % $100K to $149,999 198 16.9 % $150K+ 450 38.4 % Total 1173 100.0 %



Q36. Do you have children in public school (grades K-12)? Q36. Do you have children in public school (grades K- 12) Number Percent Yes 158 11.9 % No 1146 86.6 % Not provided 20 1.5 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q36. Do you have children in public school (grades K-12)? (without "not provided") Q36. Do you have children in public school (grades K- 12) Number Percent Yes 158 12.1 % No 1146 87.9 % Total 1304 100.0 %

Q36a. What level of public school does your child/children attend? Q36a. What level of public school does your child/ children attend Number Percent Elementary 78 49.4 % Middle school 48 30.4 % High school 67 42.4 % Total 193



Q37. On average, how many months per year do you live in Miami Beach? Q37. How many months per year do you live in Miami Beach Number Percent 0 3 0.2 % 1 3 0.2 % 2 8 0.6 % 3 10 0.8 % 4 16 1.2 % 5 9 0.7 % 6 44 3.3 % 7 35 2.6 % 8 35 2.6 % 9 42 3.2 % 10 69 5.2 % 11 65 4.9 % 12 943 71.2 % Not provided 42 3.2 % Total 1324 100.0 %

WITHOUT “NOT PROVIDED” Q37. On average, how many months per year do you live in Miami Beach? (without "not provided") Q37. How many months per year do you live in Miami Beach Number Percent 0 3 0.2 % 1 3 0.2 % 2 8 0.6 % 3 10 0.8 % 4 16 1.2 % 5 9 0.7 % 6 44 3.4 % 7 35 2.7 % 8 35 2.7 % 9 42 3.3 % 10 69 5.4 % 11 65 5.1 % 12 943 73.6 % Total 1282 100.0 %



Q38. Your gender: Q38. Your gender Number Percent Male 665 50.2 % Female 654 49.4 % Not provided 5 0.4 % Total 1324 100.0 % WITHOUT “NOT PROVIDED” Q38. Your gender: (without "not provided") Q38. Your gender Number Percent Male 665 50.4 % Female 654 49.6 % Total 1319 100.0 %



Section 6: Survey Instrument



©2019 ETC Institute Page 1

2019 City of Miami Beach Resident Survey Please have the adult (age 18 or older) in your household, who most recently had a birthday, complete this survey. If this person is not able to complete the survey, please have another member of the household complete the survey to ensure the opinions of your household are represented. Your input is an important part of the City's effort to improve City services. When you are finished, please return your completed survey in the postage-paid envelope provided. You may also complete the survey online at mbresidentsurvey.org.

1. Satisfaction with City Services. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating.

Excellent Good Fair Poor Don't Know 01. Cleanliness of streets in your neighborhood 4 3 2 1 9 02. Cleanliness of streets in business/commercial areas 4 3 2 1 9 03. Cleanliness of canals/waterways 4 3 2 1 9 04. Condition of sidewalks (few or no cracks) 4 3 2 1 9 05. Condition of streets 4 3 2 1 9 06. Street lighting 4 3 2 1 9 07. Miami Beach trolley system 4 3 2 1 9 08. Miami Dade County's bus service 4 3 2 1 9 09. Appearance and maintenance of the City's public buildings 4 3 2 1 9 10. Maintenance of parks 4 3 2 1 9 11. Landscape maintenance of rights of way along City streets/public areas 4 3 2 1 9 12. Overall quality of the beaches 4 3 2 1 9 13. Garbage/trash collection 4 3 2 1 9 14. Availability of recycling in public places 4 3 2 1 9 15. Quality of Police services 4 3 2 1 9 16. Availability of Police in your neighborhood 4 3 2 1 9 17. Emergency medical services 4 3 2 1 9 18. Fire services 4 3 2 1 9 19. Ocean rescue/lifeguard/beach patrol services 4 3 2 1 9 20. City's emergency/hurricane preparedness efforts 4 3 2 1 9 21. Efforts to address homelessness 4 3 2 1 9 22. Efforts to manage stormwater drainage and flooding 4 3 2 1 9 23. Reliability of potable (drinking) water 4 3 2 1 9 24. Reliability of sewer (wastewater) services 4 3 2 1 9 25. Quality of parks and recreation programs 4 3 2 1 9 26. Availability of green space near your home 4 3 2 1 9 27. Quality of customer service 4 3 2 1 9 28. Quality of public engagement efforts 4 3 2 1 9

2. Which FIVE of the City services listed in Question 1 do you think are most important for the City to provide? [Write in your answers below using the numbers from the list in Question 1.]

1st: ____ 2nd: ____ 3rd: ____ 4th: ____ 5th: ____


3. Cleanliness of the City. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating.

Excellent Good Fair Poor Don't Know 1. Cleanliness and maintenance of public garages 4 3 2 1 9 2. Cleanliness and maintenance of public restrooms 4 3 2 1 9 3. Cleanliness of the beaches 4 3 2 1 9

4. Enforcement of codes related to the clean-up of litter and debris on private property 4 3 2 1 9

4. Parks and Recreation. City services provided by the City of Miami Beach are listed below. Please rate each service by circling the number that corresponds to your rating.

Excellent Good Fair Poor Don't Know 1. Quality of City recreation programs 4 3 2 1 9 2. Amount of City recreation programs 4 3 2 1 9 3. Quality of City recreational facilities 4 3 2 1 9 4. Appearance of playgrounds 4 3 2 1 9 5. Appearance of City pools 4 3 2 1 9 6. Condition of City athletic fields 4 3 2 1 9 7. Amount of dog parks 4 3 2 1 9

5. Areas And Facilities of Interest for Residents. Please indicate the frequency of visiting the following areas or facilities in the last 12 months by circling the corresponding number below.

How frequently do you visit... More than once per week

About once per week

More than once a month

Once per month

Less than once per month Never

Places in Miami Beach 01. Ocean Drive 5 4 3 2 1 9 02. Lincoln Road 5 4 3 2 1 9 03. Washington Avenue 5 4 3 2 1 9 04. 71st Street 5 4 3 2 1 9 05. 41st Street 5 4 3 2 1 9 06. Collins Avenue (South of 23rd) 5 4 3 2 1 9 07. Ocean Terrace 5 4 3 2 1 9 08. South of 5th Street 5 4 3 2 1 9 09. Sunset Harbour 5 4 3 2 1 9 10. Collins between 72nd-75th 5 4 3 2 1 9 11. Alton Road between 6th-17th 5 4 3 2 1 9

Facilities in Miami Beach 12. The Bass Museum of Art 5 4 3 2 1 9 13. Byron Carlyle Theater 5 4 3 2 1 9 14. The Fillmore at the Jackie Gleason Theater 5 4 3 2 1 9 15. The Colony Theater 5 4 3 2 1 9 16. The Miami Beach Convention Center 5 4 3 2 1 9 17. North Shore Band Shell 5 4 3 2 1 9

6. Which FOUR of the places or facilities listed in Question 5 do you VISIT MOST? [Write in your answers below using the numbers from the list in Question 5.]

1st: ____ 2nd: ____ 3rd: ____ 4th: ____


7. Culture. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree."

Strongly Agree Agree Neutral Disagree Strongly

Disagree Don't Know

1. Museum exhibits and cultural organizations provide enough diverse art and cultural activities 5 4 3 2 1 9

2. Cultural activities (such as art shows, film festivals, musicals, and live performances) contribute to the quality of life in Miami Beach 5 4 3 2 1 9

3. Cultural activities (such as movies in the park, music in the park, etc.) are family friendly and age appropriate 5 4 3 2 1 9

4. Miami Beach free or City sponsored art and cultural activities contribute to the quality of life in Miami Beach 5 4 3 2 1 9

5. Major events (such as boat/home/auto shows, 4th of July celebrations, expositions, food and wine festivals, etc.) contribute to the quality of life in Miami Beach 5 4 3 2 1 9

8. Feeling of Safety. Please rate how safe you feel in the following areas of Miami Beach using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe."

How safe do you feel... Very Safe Safe Somewhat Safe Unsafe Very

Unsafe Don't Know

1. In your neighborhood during the day 5 4 3 2 1 9 2. In your neighborhood during the evening/night 5 4 3 2 1 9 3. In business/commercial areas of the City during the evening/night 5 4 3 2 1 9

4. In City parks that currently have Park Rangers during park hours (South Pointe Park, Flamingo Park, Lummus Park, Maurice Gibb Memorial Park/Boat Ramp, North Beach Oceanside Park, North Shore Youth Center)

5 4 3 2 1 9

5. In entertainment areas 5 4 3 2 1 9 6. During special events 5 4 3 2 1 9 7. Riding my bicycle in the City 5 4 3 2 1 9 8. Crossing an intersection in the City 5 4 3 2 1 9

9. Perceptions of the City. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very

Dissatisfied Don't Know

01. Overall image of the City 5 4 3 2 1 9 02. Quality of life 5 4 3 2 1 9 03. The City of Miami Beach as a place to live 5 4 3 2 1 9 04. Overall quality of City services 5 4 3 2 1 9 05. Leadership provided by the City's elected officials 5 4 3 2 1 9 06. City efforts to plan for growth 5 4 3 2 1 9 07. City efforts to prepare for the future 5 4 3 2 1 9 08. City efforts to prepare for disasters 5 4 3 2 1 9 09. City efforts to prevent crime 5 4 3 2 1 9 10. Value you receive for the City taxes you pay 5 4 3 2 1 9 11. City efforts to be a "green" or sustainable city 5 4 3 2 1 9 12. City efforts to reduce risk from rainfall and sea level rise 5 4 3 2 1 9 13. City regulation of residential development 5 4 3 2 1 9 14. City regulation of commercial development 5 4 3 2 1 9 15. Quality of public schools 5 4 3 2 1 9

16. Capital improvement projects that have recently been completed by the City of Miami Beach 5 4 3 2 1 9


10. Sustainability and Resiliency. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree."


Disagree Don't Know

01. I am satisfied with the amount of tree canopy coverage in my neighborhood 5 4 3 2 1 9 02. I would like to see more trees in my neighborhood 5 4 3 2 1 9

03. Recycling, yard waste, and other waste diversion programs have reduced the amount of garbage I place in my trash can 5 4 3 2 1 9

04. I am informed about local climate change issues 5 4 3 2 1 9 05. I have observed increased flooding in my neighborhood 5 4 3 2 1 9 06. I'm satisfied with my building(s') flood risk protections 5 4 3 2 1 9

07. I am satisfied with the City's efforts to reduce pollution from stormwater runoff through filtration systems 5 4 3 2 1 9

08. I have taken steps to make my house more energy efficient 5 4 3 2 1 9 09. I have taken steps to make my house more water efficient 5 4 3 2 1 9

10. My household is prepared with food, water, and other supplies for an emergency, such as a natural disaster 5 4 3 2 1 9

11. I know where to get information during an emergency 5 4 3 2 1 9

11. Local Schools. Please rate your satisfaction with each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very

Dissatisfied Don't Know

1. Teacher recruitment/retention 5 4 3 2 1 9 2. Communication 5 4 3 2 1 9 3. Parental involvement/family support/youth and community engagement 5 4 3 2 1 9 4. Health and well-being 5 4 3 2 1 9 5. Student Achievement 5 4 3 2 1 9 6. Safety 5 4 3 2 1 9 7. Technology 5 4 3 2 1 9

12. Of the following capital improvement project types, which THREE would you select as the most important? ____(1) More walking/biking friendly streets, greenways, and paths ____(2) Park improvements, for example neighborhood parks ____(3) Water and sewer system improvements ____(4) Roadways pavement improvements

____(5) Bridge improvements ____(6) City facility improvements ____(7) Stormwater and drainage improvements ____(8) Waterway dredging

13. How supportive are you of the City of Miami Beach spending tax dollars to address sea-level rise? ____(1) Very supportive ____(2) Supportive

____(3) Neutral ____(4) Not supportive

____(5) Not at all supportive ____(9) Don't know

14. How willing would you be to pay more taxes for the City to set aside funding to maintain assets such as buildings, roads, streets, sidewalks and vehicles? ____(1) Very willing ____(2) Willing

____(3) Neutral ____(4) Not willing

____(5) Not at all willing ____(9) Don't know

15. Code Enforcement. Do you think the level of code enforcement in your neighborhood is... ____(1) Too much/too restrictive ____(2) About right ____(3) Too little/not restrictive enough ____(9) Don't know


16. Transportation and Mobility. If you are dissatisfied with MIAMI BEACH TROLLEY, please indicate which factors you are dissatisfied with. [Check all that apply.] ____(01) Stop Amenities (bus bench, shelter, signage, trash receptacle, etc.) ____(02) Reliability and service frequency ____(03) Cleanliness of Trolley vehicles ____(04) Cleanliness of Trolley stops ____(05) Maintenance of Trolley vehicles

____(06) Customer Service ____(07) Too few Trolley stops ____(08) Too many Trolley stops ____(09) Other: __________________ ____(10) None; I am satisfied

17. Which of the following is your PRIMARY and SECONDARY mode of transportation for trips within Miami Beach? [Write "1" for primary mode, and "2" for secondary mode.]

____(01) Car/Automobile ____(02) Biking ____(03) Motorcycle/scooter ____(04) Walking

____(05) Public transportation ____(06) County-operated transit service ____(07) City-operated Trolley service ____(08) Uber/Lyft/Rideshare

____(09) Carpool ____(10) Other: _______________

18. Which ONE of the following is your PRIMARY mode of transportation for cross-causeway trips to the mainland?

____(01) Car/Automobile ____(02) Biking ____(03) Motorcycle/Scooter ____(04) Walking

____(05) Public transportation ____(06) County-operated transit service ____(07) City-operated Trolley service ____(08) Uber/Lyft/Rideshare

____(09) Carpool ____(10) Other: _______________

19. Which of the following types of transportation would you consider most viable as an alternative to using a car for trips within Miami Beach? [Check all that apply.] ____(1) Local bus circulators ____(2) Trolley car

____(3) Express bus to mainland ____(4) Bicycles

____(5) Light rail/Modern street car ____(6) Other: ______________________

20. Which of the following types of transportation would you consider most viable as an alternative to using a car for cross-causeway trips to the mainland? [Check all that apply.] ____(1) Local bus circulators ____(2) Trolley car

____(3) Express bus to mainland ____(4) Bicycles

____(5) Light rail/Modern street car ____(6) Other: ______________________

21. Does anyone in your household regularly ride a bicycle? ____(1) Yes ____(2) No

22. When crossing the street at an intersection what are you concerned or dissatisfied with? [Check all that apply.] ____(1) Pedestrian safety (vehicles yielding to pedestrians) ____(2) Insufficient signage/poor signage

____(3) Length of wait time to cross ____(4) Insufficient crossing time during walk phase

23. Please rate the availability of parking in Miami Beach by using a scale of 1 to 3, where 3 is "too much" and 1 "too little."

Too much About right Too little Don't Know 1. Availability of on-street parking 3 2 1 9 2. Availability of garage parking 3 2 1 9 3. Availability of open lot parking 3 2 1 9


24. Communication. Which sources do you utilize to obtain information about City government, issues, and events? [Check all that apply.] ____(01) MB Magazine ____(02) MBTV (City's TV Government channel) ____(03) Twitter ____(04) Facebook ____(05) City Website (www.miamibeachfl.gov) ____(06) City e-mail news ____(07) Nextdoor App

____(08) Radio (1670 AM) ____(09) Forums/Workshops/Meetings ____(10) City's E-Gov app ____(11) Other news media: ___________________________ ____(12) Via HOA's or other civic groups: ____________________ ____(13) Police Department's social media platforms ____(14) Text Messages

24a. Which THREE of the communication channels listed above do you prefer? [Write-in your answers below using the numbers from the list in Question 24.]

1st: ____ 2nd: ____ 3rd: ____

25. Customer Service. During the last 12 months, how many times have you personally contacted (either by phone, in-person, or electronically) the City of Miami Beach government with a question, service request or complaint?

____ times [If more than "0" times, answer Question 25a-b.]

25a. What was the reason for your most recent contact? ____(1) Pay a bill ____(2) Visit an elected official ____(3) Research an issue ____(4) Pull a building permit/plan review

____(5) Attend a program/event ____(6) File a complaint ____(7) Other: __________________________________ ____(8) Don't remember

25b. Please rate your agreement with the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree," based on your most recent interaction with City employees.


Disagree Don't Know

1. The City of Miami Beach government is open and interested in hearing the concerns or issues of residents 5 4 3 2 1 9

2. It is easy to contact someone at the City who can help you 5 4 3 2 1 9 3. City employees are courteous and professional 5 4 3 2 1 9 4. City employees possess the proper knowledge 5 4 3 2 1 9

5. During my most recent contact with the City, my request was processed in a timely manner 5 4 3 2 1 9

26. If you needed to contact the City, which of the following methods would you likely use first? ____(1) Phone ____(2) Send e-mail ____(3) Contact a commissioner

____(4) Attend a community meeting ____(5) Social media ____(6) Visit City Hall or a department office

____(7) Other: _____________ ____(9) Don't know

27. Additional Questions. Which of the following best describes the way that tourism affects the quality of life for residents? [Check all that apply.]

____(01) Adds to the quality of life ____(02) Neither adds nor detracts from your quality of life ____(03) Detracts from the quality of life ____(04) Expanded shopping options ____(05) Crowded restaurants

____(06) Expanded restaurant options ____(07) Increased cultural opportunities ____(08) Traffic congestion ____(09) Don't know ____(10) Other: ________________________________


28. Think for a moment about whether you would recommend the City of Miami Beach to family and friends as a place to live. Would you... ____(1) Definitely recommend ____(2) Probably recommend

____(3) Probably not recommend ____(4) Definitely not recommend

____(9) Don't know

Please call the City Manager's Office at (305)-673-7010 if you would like to participate in focus groups (facilitated discussions about this survey).

Demographics

29. Are you of Hispanic origin? ____(1) Yes ____(2) No

30. Which of the following best describes your race? [Check all that apply.]

____(1) African American/Black ____(2) American Indian/Alaska Native

____(3) Asian/Hawaiian/Other Pacific Islander ____(4) White

____(5) Other: __________

31. In what type of residence do you live? ____(1) Single family home ____(2) Townhome/Condominium

____(3) Multi-family complex ____(4) Other: _______________________________________

32. Do you own or rent your current residence? ____(1) Own ____(2) Rent

33. Approximately how many years have you lived in the City of Miami Beach? ______ years

34. What is your age? ______ years

35. What is the combined annual income of all members of your household from all sources before taxes? ____(1) Under $35,000 ____(2) $35,000 to $74,999

____(3) $75,000 to $99,999 ____(4) $100,000 to $149,999

____(5) $150,000 or more

36. Do you have children in public school (grades K-12)? ____(1) Yes [Answer Q36a.] ____(2) No

36a. What level of public school does your child/children attend? [Check all that apply.] ____(1) Elementary ____(2) Middle school ____(3) High school ____(9) Don't know

37. On average, how many months per year do you live in Miami Beach? ______ months

38. Your gender: ____(1) Male ____(2) Female

This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to:

ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061

Your responses will remain completely confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with City services. If your address is not correct, please provide the correct information. Thank you.

2019 Resident Survey - Miami Beach, Florida · Resident survey findings, including charts and...

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Transcript of 2019 Resident Survey - Miami Beach, Florida · Resident survey findings, including charts and...