2019 GMT MENTORING ROOM KICK OFF SESSION March 19...GROUP ASSIGNMENT • Problem solving session on...

Western Union Confidential | ©2019 Western Union Holdings, Inc. All rights reserved.Western Union Confidential | ©2019 Western Union Holdings, Inc. All rights reserved.

2019 GMT MENTORING ROOM KICK OFF SESSION – March 19


2

+WOMEN@WU GMT MENTORING ROOM PROGRAM

What SUCCESS looks like over the last 2 years

2019

2018

OPTION 1

Western Union Confidential | ©2019 Western Union Holdings, Inc. All rights reserved.

Female representation at leadership level

has increased

30%

Female representation with P&L responsibility has doubled the number at

Sr. Mgr. & Dir. Levels

vs.11 23[2016] [2019]

3

+Women@WU GMT Mentoring Room Program


Gender equalitymindset while

attractingnew talent

Increase in promotionsof female professionalsto Director level from

0%[2016]

66%[2019]

vs.

4



High potential

female pipeline

mapped and

updated on a

quarterly basis

Mentoring room successfully

launched in 2018

Leadership awarenessand engagement on diversity & inclusion


55


Maintain GMT

focus on gender

parity in hiring and

promotions

Consolidate

the GMT Mentoring

Room as a permanent

developmental tool

Maintain

Gender Diversity

Governance

Leverage

Women@WU + WU

Corporate initiatives

across GMT


GMT Gender

Diversity Strategy

6


GMTGender Diversity

Strategy


Maintain GMT

focus on gender


promotions

Consolidate

the GMT Mentoring

Room as a permanent

developmental tool

Maintain

Gender Diversity

Governance

Leverage

Women@WU + WU


across GMT


GMT Gender

Diversity Strategy

7


GMTGender Diversity

Strategy


Proven bottom line gains

Opportunity to broaden perspective, build social

capital, navigate org structure strategically, and

muster up the confidence to ‘lean in’ and speak up when

it matters most


88

Why mentoring

matters to Women

and to WU


Maintain GMT

focus on gender


promotions

Consolidate

the GMT Mentoring

Room as a permanent

developmental tool

Maintain

Gender Diversity

Governance

Leverage

Women@WU + WU


across GMT


GMT Gender

Diversity Strategy

9


GMTGender Diversity

Strategy



1010

Governance

Sponsor: Odilon Almeida

Executive Steering Committee:

• Marie-Elise Droga

• Pia De Lima

• Marilia Maya

• Mohamed Mortajine

Nomination Committee:

• GMT Leadership



1111

Focus Areas & Key Drivers

Career Progression

Management

Executive Presence

Confidence & Courage

Strategic Perspective

& Business Acumen



1212

Target Audience

High potential female executive at Director and Sr. Manager level


The Program

Formal Program Kick off

and nominees

introduction with

GMT Leadership Team

Ad-hoc Privileged F2F

time during Odilon and

WU Leaders’ site visits

Rotating attendance at

GMT Monthly Leadership

Meetings and Risk

Committee meetings

Group mentoring

sessions with Odilon

and other WU Leaders

F2F Group

Empowerment and

development training

with coach

1 2 3 4



Maintain GMT

focus on gender


promotions

Consolidate

the GMT Mentoring

Room as a permanent

developmental tool

Maintain

Gender Diversity

Governance

Leverage

Women@WU + WU


across GMT


GMT Gender

Diversity Strategy

14


GMTGender Diversity

Strategy


Mission Strategy

Mentoring and sponsorship programs

Employee friendly environment

Balanced recruiting practices

Governance

Marie-Elise Droga, Elizabeth

Roscoe, Cindy Cross

Molly Shea Shannon Armbrecht, Anne-

Marie Fortier, Kendra Ricenbaw, Jacqueline Molnar

Sheri Rhodes, Pia De Lima Sobia Rahman

• Create an environment where the organization is able to attract females to enter and progress into senior roles.

• Leverage our momentum and success to build our reputation internally and externally

This cross-functional group of WU female leaders is responsible for advising the WU Executive Team on gender balance, as well as setting standards, creating transparent measurement tools and ensuring accountability for achieving objectives as these relate to global gender diversity issues.

Change and reputation management

15




1616

Interactions

Senior Leaders

Steering Committee

Participants



152019 Selected Participants



1818

Curriculum What to expect from 2019 program


GMT 2019 Mentoring Room Program

TOP

IC

Aug

VA

CA

TIO

N P

ER

IOD

April

BOARD GOVERNANCE INVESTORS

Jun

THE DIGITAL JOURNEY:FROM PRODUCT DESIGN TO ACCEPTANCE

Nov

THE INSPIRING LEADER

Closing activities

KICK OFF EVENT MARCH 19, 2019 (9AM ET)

Sept

BOTTOM UP INNOVATION THROUGH CUSTOMER FOCUS

Oct

TOP DOWN INNOVATION


Year-at-a-glance

LEARNING ON THE GO

EFFECTIVE COMMUNICATIONS & PRESENCE

Jul

CORE VALUES & BUSINESS FUNDAMENTALS

May


Thank You

Steer Co.


Detailed info

Curriculum 2019


WHAT TO EXPECT FROM 2019 PROGRAM?

22

Effective communication and presence

The inspiring leader

Board,governance & investors

Curriculum

Core values& business

fundamentals

The digital journey from product design to

customer acceptance

Bottom up innovation through

customer focus

Top down innovation

LEARNING ON THE GO


00.00 – 00.30:

• What investors are looking for in WU

00.30 – 00.60:

• Building confidence in the board from WU

Leadership perspective

• An independent board director overview from

Millicom

• The lens of a Board Director

00.60 – 01.30: Q&A

LEARNING OBJECTIVES

• Understand the role of governance and

investors in the successful management of a

company

• Understand the role of management

credibility in fostering confidence in the board

• The role of the board in achieving company

vision and mission

Board, Governance & Investors

April 15th , 2019 (9AM ET)

April+Women@WU GMT Mentoring Room Program

23


00.00 – 00.20:

•Personal values integral to leadership success

•Discipline in managing a 52 week P&L and

regular risk assessment and mitigation

00.20 – 00.40:

•Business and Finance integration in accurate

forecasting

•Weekly reviews and its ability to course correct

00.40 – 00.60:

• Risk & Regulatory Environment

00.60 – 01.30: Q&A

LEARNING OBJECTIVES

• Understand the fundamentals of core values

to underpinning your own style of leadership

• Understand the drivers that maintain a healthy

P&L and uphold confidence in plan projection

and delivery

• Understand financial discipline and rigor

• Understand Risks & Regulatory environment

Core Values & Business Fundamentals

May 29th, 2019 (9AM ET)


24

May


00.00 – 00.20:

•Product intake, design, testing & development

00.20 – 00.40:

•Digital Engineering

00.40 – 00.60: Risk decisioning & Payments

LEARNING OBJECTIVES

• Understand the step by step of a successful

digital product launch, from idea intake to

MTCN

• Meet the team in SF that makes it all happen

• Hear about Lean in action

• Understand the decisioning process that

supports this complex process

The digital journey:from product design to customer acceptance

Jun 11th, 2019 (11 AM PST)


25

Jun


DAY 1:

•Fundamentals of impactful communication

•Skills refinement – individual and group

presentations

DAY 2:

•Active listening and purposeful influencing

•Fundamentals of executive presence with courage

and respect

*Market tour to be organized prior to the event

LEARNING OBJECTIVES

• Understand the fundamentals of communication

• Messages, top steps towards impact, content

and technique to individual/group presentations

• Understand the characteristics that stymie

success

• Fundamentals of courage and injecting

confidence

Effective Communication and Presence

July 10th & 11th, 2019


26

WORKSHOP - London, UKJul


How do we engage and influence the customer through their journey

00.00– 00.20:

• Social Media: Understanding its integral role in informing, influencing and convincing new customers to increase success at conversion

00.20 – 00.40:

• SEO: The influencing role of search engines and how to interpose WU credibly and consistently

00.40 – 00.60:

• Lead an integrated approach to marketing to speed acquisition and conversation

00.60 – 01.20:

• CEM: Be a loyalty company, NOT a company with a loyalty program

01.20 – 01.30: Q&A

LEARNING OBJECTIVES

• Understanding and applying new approaches to

customer acquisition amidst a dynamic

landscape with “always on social time”

changing the dynamics of marketing and

communications.

Bottom Up Innovation Through Customer Focus

Sept 24th, 2019 (10 AM PST)


27

Sept


Oct

00.00 – 00.20:

• A Paradigm Shift

▪ New solutions to compete in a non-exclusive environment

00.20 – 00.40: New Pricing Mindset– “ END GAME FEE”

00.40 – 00.60:

• “Hosted solutions” aka “Digital Partnerships in the 21st century”

00:60 – 01.30: Q&A

LEARNING OBJECTIVES

• Understand game change strategies to compete

and drive growth

Top Down Innovation

Oct 22nd, 2019 (10 AM ET)


28


00.00 – 00.30: Inspirational Leader – Speaker TBC

• The fundamentals of leadership at the

table in material of gender

00.30 – 00.60:

•Closing activity:

• The value of understanding and leveraging

individual characteristics and behaviors to

achieve towards a winning outcome

00.60 – 01.30: Q&A Final considerations & Feedback

LEARNING OBJECTIVES

• Understand the leadership principles

• How to move forward

The Inspiring Leader

Nov 6th, 2019 (9AM ET)


29

Nov


LEARNING ON THE GO

30

Steer. Co Coordination

INDIVIDUAL ATTENDANCE AT GMT LEADERSHIP

• Rotating attendance at GMT monthly leadership

governance committee meetings

• 1:1 Meetings (incl f2f) with Odilon and Senior

Leaders to be scheduled pending travel schedules

GROUP ASSIGNMENT

• Problem solving session on Bottom up Innovation

• 3 groups of 5 individuals to trouble shoot

solutions for pre agreed project

• Assignment to be presented in July

• Individual group presentations to GMT

Regional Leadership

LEARNING ON THE GOMarch/2019 Nov/2019

2019 GMT MENTORING ROOM KICK OFF SESSION March 19...GROUP ASSIGNMENT • Problem solving session on...

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