2019 AAPM NATIONAL CONFERENCE “Waves of Change”

Tuesday 01 October - Friday 04 October 2019Brisbane Convention and Exhibition Centre, South Bank, Brisbane QLD

The 2019 AAPM National Conference will be filled with a range of dynamic and inspirational speakers, workshops and social events. In 2019 we will also be celebrating AAPM’s 40th Anniversary!!

Join us as we host another exciting conference and celebrate with us as we acknowledge 40 years of the Australian Association of Practice Management.

The AAPM National Conference offers a professional development opportunity that develops and reinforces the core principles of healthcare practice management:

+ Financial management + Human resource management + Planning and marketing + Information management + Risk management + Governance and organisational dynamics + Business and clinical operations + Professional responsibility

Conference attendee benefits: + Interactive learning and plenary education

sessions + Join in the AAPM 40th Anniversary celebrations + Hear from inspiration and iconic keynote

presenters + Connect with colleagues from across Australasia

to support your professional development and workplace practices

+ Meet and engage with over 60 suppliers to the practice management industry

+ Learn about the latest software and infrastructure solutions to transform your practice

+ Meet with government agencies and insurers + Plus more. . .

“Waves of Change”

Keynote Speakers

MIKE FARRAR CBE, FRCP, FRCGP

Mike Farrar was a Chief Executive in the NHS for over 15 years including running the North West England Strategic Health Authority and being appointed as the Chief Executive of the NHS Confederation.

Since leaving the NHS in 2013/14 he has set up a highly successful independent management consultancy with a significant national and international role in the shaping and implementation of policy and change in the fields of health, care, sports and life sciences. His consulting practice specialises in supporting leaders with change management, delivering the benefits of population health, empowering new models of primary care and creating new public private partnerships for technology and digitally based solutions

Mike’s clients include PwC, (where he chairs the UK and EMEA Public Sector Health Board), the NHS, at national, regional and organisational levels (including major projects on Trust Board Development, Leadership Development, Integrated Care Systems, Financial Distress Turnaround, Pay for Performance Schemes, Primary Care Reform), RCGP (produced the College Report on Patient Centred Care), the Pharma and Med tech sectors (eg Novartis, Eli Lilly, Pfizer, Johnson and Johnson, Olympus etc.).

Mike has a long history of working on primary care reform including establishing personal medical services contracting, primary care led commissioning, negotiating the 2002 GMS contract and more recently chairing the RCGP inquiry into Patient Centred Care.

Mike was awarded the CBE for his services to the NHS, and subsequently honorary fellowships of both the Royal College of GPs, the Royal College of Physicians and the University of Central Lancashire. He has recently developed international networks in USA, New Zealand, Russia and Spain aimed at sharing best practice

In sport, Mike is currently the Chair of Swim England, the Rugby Football League’s Players Welfare Forum, and Huddersfield Giants Community Trust, since stepping down as the Interim Chair and Vice Chair of Sport England and a Trustee of the English Football League. In his charity work, Mike chairs the Positive Practice Mental Health Collaborative, and is a board member of the Charity Bank Advisory Board and Vincent Housing Association.

ITA BUTTROSE AC OBE

Ita Buttrose AC OBE is a truly exceptional Australian: a legendary media trailblazer, businesswoman, best-selling author, committed community and welfare contributor and former Australian of the Year.

In 2019 Ita became a Companion of the Order of Australia for her service to the community through leadership in the media, the arts, the health sector and as a role model.

Ita is Chair of the Australian Broadcasting Corporation. She balances this high profile role with charitable responsibilities include serving as National Ambassador of Dementia Australia following her term as National President from 2011-2014. She is also Patron of the Macular Disease Foundation, Emeritus Director of Arthritis Australia and Ambassador for Breast Cancer Network Australia.

An accomplished communicator with a wealth of experience across a broad range of industry sectors, Ita works behind-the-scenes and in the public eye for major corporates, small business, governments and charities. In 2019 Ita was chosen as a Shero Barbie, one of a collection of 20 Barbie Dolls that globally recognise female role models and achievers.

Ita was the founding editor of Cleo, the youngest ever editor of The Australian Women’s Weekly, the first woman to ever edit a major metropolitan newspaper in Australia as Editor-in-Chief of the Daily and Sunday Telegraphs, and the first female director of News Ltd Australia. She has hosted prime time shows on radio and television. She later started her own company, Capricorn Publishing, and created ITA Magazine, a magazine for the woman who wasn’t born yesterday.

In 2011, her earlier career was immortalised in the acclaimed ABC mini-series ‘Paper Giants: The Birth of Cleo’. Ita was inducted into the Australian Media Hall of Fame in 2017.

Keynote Speakers

“Waves of Change”

AMANDA GORE

For more than 25 years, Amanda Gore has been one of America’s and Australia’s most admired experiential speakers. She uses the principles of emotional intelligence to transform the spirit of people and cultures by changing perceptions, improving relationships, connecting people, managing change, leadership, innovation, and team dynamics.

Amanda believes success in business is always about feelings – the way we feel about a product, organization or person influences how we behave and informs our decisions about how we spend or who we conduct business with. Until we change our perceptions, we won’t change our behaviour. Amanda’s presentations changes perceptions… And feelings.

Author of five books and several video and audio training programs, Amanda is also the CEO of the JOY Project and has a bachelor’s degree in physiotherapy, a major in psychology, and expertise in ergonomics, stress management, group dynamics, neurolinguistics, neuroscience, and occupational health.

GINA HAWKER

Gina Hawker is currently the Health Services Manager for University of Southern Queensland.

Gina has worked in various areas of the health sector in Queensland and New South Wales before commencing practice management in Toowoomba in 2005. She has previously worked for Queensland Rural Medical Education, Queensland Country Practice and ran her own general practice consulting business.

Gina is an Australian Association of Practice Management mentor and a Certified Practice Manager. She has recently applied for her AAPM Fellowship.

Gina holds a Diploma of Practice Management and a Graduate Certificate in Health Services Management. She is currently undertaking a Masters in Health Leadership at Southern Cross University.

Keynote Speakers

“Waves of Change”

Program overview

Tuesday 01 October | Pre Conference Workshops

1:00 - 16:30 1. Dealing with conflict in the workplace AAPM Advisory Service

1:00 - 16:30 2. PracticeHub - your (very) practical partner when it comes to managing them PracticeHub

1:00 - 16:30 3. The Business Plan Danny Haydon, Brentalls

1:00 - 16:30 4. CPR Training Pulse Start

Wednesday 02 October | Conference DAY 1

08:30 - 09:00 Official conference opening

09:00 - 10:00Keynote presentation “How in the face of rising demand and costs, we can provide sustainable health and care services”

Mike Farrar

10:00 - 10:30 AAPM Practice Manager of the Year announcements

10:00 - 10:30 Morning tea + networking

11:00 - 11:45Concurrent sessions 1 including Benchmarking your practice and My Health Record

refer to full program online

11:45 - 12:30 Concurrent sessions 2including Primary care policy changes refer to full program online

12:30 - 13:30 Lunch + networking

13:30 - 14:15Concurrent session 3including Dealing with agressive and difficult patients or their families

refer to full program online

14:15 - 14:45 Afternoon tea + netwoking

17:00 - 19:00 Happy Hour Drinks

Thursday 03 October | Conference DAY 2

08:45 - 10:15 Keynote presentation “Surfing the waves of change – and thriving!” Amanda Gore

10:15 - 10:45 Morning tea + networking

10:45 - 11:30 Healthcare at 40,000 feet and Altitude zero Rafic Habib, Clinic to Cloud

11:30 - 12:30 Concurrent session 4including the Cyber threat landscape refer to full program only

12:30 - 13:30 Lunch + networking

13:30 - 14:15 Shared Debt Recovery - Medicare Avant

14:15 - 14:45 Afternoon tea + networking

14:45 - 15:45 Culture of Performance George Sotiris, HIES

15:45 - 16:30 2019 UNEP Presentations

16:30 - 17:00 Day 2 summary

17:00 - 19:00 Happy Hour Drinks

Friday 04 October | Conference DAY 3

09:15 - 10:30 Keynote presentation “A long way home, a Practice Manager’s Journey” Gina Hawker

10:30 - 11:00 Morning tea + networking

11:00 - 12:30 Concurrent session 5including the 5th Edition standards and E-health refer to full program online

12:30 - 13:30 Lunch + networking

13:30 - 14:30 Keynote presentation“A Passionate Life: The Ita Buttrose Story” Ms Ita Buttrose AC OBE

18:00 - 23:30 Pre Dinner Drinks and Gala Ball Plaza Ballroom

Visit www.aapmconference.com.au for the Full Conference Program

AAPM Partners

Principal Partner

National Partners

Major Partners

Industy Affiliated Partners

Event Partners + Australasian Association of Dermatologists + Australia Medic Alert Foundation + Business for Doctors + Castle Medical Holdings + Canon Australia + Cyber Squad IT Consulting + Doctor Doctor + Department of Veteran’s Affairs + 1st Group Ltd + Genie Solutions + Healthlink Group + Health Workforce Queensland + Hoxton Medical Practice Management + Hartmann + HICAPS + JAS ANZ

+ MediRecords + Medtech Healthcare + McFarlane Medical Equipment + MDA National + Medipass Solutions + OzBiz + Precedence Healthcare + Push My Button + Quality Practice Accreditation + Shexie + Telemall Communications + Telstra Health + RACGP + Tyro + United Health Services Australia