COVER

3Maynilad Water Services, Inc. 3Maynilad Water Services, Inc.

Around 16 million Filipinos still do not have access to clean water. We should all feel good to be part

of a company that is at the forefront of addressing this problem.

Aside from providing thousands of communities with clean

water, we are also committed to serving

those who still rely on unsafe water sources for their daily supply because this is

the heart of our business.

In this issue of Ripples, we will highlight some of the

company policies, Corporate Social Responsibility initiatives and

infrastructure projects that we have undertaken so that more Filipinos could have access to safe, reliable and affordable water.

May these stories motivate every Maynilad employee to strive even harder and contribute to addressing the water problem in our country.

Cheers!

March 2011 Content Highlights

Editorial Director : Cherubim G. Ocampo-MojicaEditor in Chief : Jennifer R. Casipit-RufoManaging Editor : Karmina M. AlejandroAssociate Editors : Mitchie M. Arcaina / Reggie M. IndonCirculation Manager : Grace A. Laxa

Correspondents: Paulo M. Catibayan, Gian Carlo L. Reyes, Sisenando T. Lampa, Yolanda C. Lucas, Ma. Ana E. Tria, Elizabeth S. David, Roan M. Cortez, Lolit M. Lota, Tess M. Artiaga, Victorino M. Gamboa, Ryan B. Jamora, Sherwin DC. Mendoza, Christian Marx G. Villa

Heart of the Business

Ripples is the official publication of Maynilad Water Services, Inc. for Maynilad employees and friends. Ripples welcomes contributions, letters, photos, and artwork for publication. However, these materials become Ripples property and are subject to editorial changes. Send contributions to the Corporate Affairs and Public Relations Department, 2/F Maynilad Bldg., MWSS Compound, Katipunan Road, Balara, Quezon City; Tel. Nos. 981-3451 to 52; Email: jennifer.casipit@mayniladwater.com.ph and mayniladcapr@gmail.comDesign & Layout : Houseblend Design

3Maynilad Water Services, Inc.

As a company that enhances the living conditions of its customers, Maynilad knows there is more to business than profits. The measure of any corporation’s success considers the triple bottom line: people, planet, and profit.

Corporate Social Responsibility (CSR) is often considered as the business conscience. It addresses

how a company behaves in the conduct of its business and caters to the needs of its various stakeholders. According to Maynilad CSR head Nerissa Jose, CSR is simply “giving back by paying forward.”

Here are some of the ways Maynilad gives back to West Zone communities:

Lingkod Eskwela Program. About 46 public schools in the West Zone now enjoy safe and reliable drinking water from the drink-and-wash areas installed by Maynilad inside their campus, free of charge.

As a testament to the program’s success in developing people, its pilot community in Tondo has ventured into a livelihood project to generate additional income for residents in the area. STM-Tondo now produces hand towels, soaps, dishwashing gels and fabric softeners, as well as recycled products such as bags from old tarpaulins.

Twinning Partnerships. CSR is also about building stronger partnerships for improved service to communities. Maynilad fulfills this by sharing its best practices and experiences through various Twinning Programs.

“This not only broadened our network in the Asian region but also strengthened our position as an effective Water Operator Partner internationally,” Jose said.

At present, Maynilad has partnerships with local water districts such as the Bacolod City Water District, Leyte Metro Water District and San Pedro Water District. Along with the United States Agency for International Development-Environmental Cooperation Asia (USAID-ECOASIA), the company has also been working with countries such as Indonesia and Malaysia.

Maynilad’s CSR department is also involved in activities such as Lingkod Ginhawa (disaster relief programs), Lingkod Kalikasan (pro-environment initiatives), and the Maynilad Volunteer Program (MVP), which encourages employees to participate in various CSR initiatives.

This year, CSR promises to create projects that reach out to more communities and excite Maynilad employees to participate. “We want to send the message that together, we can make a difference, not just in our lives but in those who depend on us for potable water,” Jose said.

Through Maynilad’s Lingkod Eskuwela, kids from Toro Hills Elementary School can now keep their hands clean after a day of playing.

Children ultimately benefit from the livelihood programs created by Maynilad’s STM-Tondo pilot community.

Besides providing these drink-and-wash areas, Maynilad also enriches the learning of the students through study tours and discussions that develop their hygienic practices and raise their awareness of environmental preservation.

Samahang Tubig Maynilad (STM). This community development program provides marginalized communities with access to clean water. It forms communities into cooperatives that will, in turn, work on issues that prevent them from getting a Maynilad connection, such as right-of-way conflicts, land disputes, limited finances, and prevalence of water retailer syndicates. The program develops the residents’ capacities to run their own distribution system.

Ripples March 20112

FEATURES

4 Helping communities through STMThis is the story of how Maynilad overcomes all odds to bring potable water to urban poor communities in the West Zone.

6 Assisting our less-privileged customersWater should be accessible to all, which is why Maynilad grants discounts for its lifeline customers.

7 Estero de Paco project helps revitalize Pasig RiverMaynilad’s new sewer system along Estero de Paco has been designed to treat wastewater in the area and, ultimately, protect the Pasig River.

NEWS

10 To the beat of 6BMaynilad employees are encouraged to achieve excellence through these six values.

13 Maynilad champions ‘Philippines Walks for Water’Thousands of people gathered at the SM Mall of Asia during World Water Day to join Maynilad in highlighting the needs of 16 million waterless Filipinos.

REGULAR SECTIONS

15 NRW Watch NRW Management in 2010

16 Stars of Maynilad Marissa Bernardo: Winning over life’s challenges

Editorial Note

Business with a conscienceBy Karmina Alejandro

Features

5Maynilad Water Services, Inc. 5Maynilad Water Services, Inc.Ripples March 2011444 5Maynilad Water Services, Inc.

Informal settlers generally have no access to safe drinking water mainly because they lack land titles, right-of-way approvals for pipelines from the land owners, and insufficient income to pay the individual water service connection fee of P7,000. This situation forces poor communities to rely on expensive and unsafe water from illegal vendors, who get their supply from dubious sources.

In some cases, residents pay as much as P35 per drum—a rate that is three to four

times more than what regular Maynilad customers pay.

Believing that potable water should be accessible to all, Maynilad developed a program that will help address the water supply requirements of the poor communities in its concession area.

Where it all beganAs part of its Corporate Social Responsibility (CSR) initiative, Maynilad chose as its pilot STM community the stretch of waterless households from Zaragoza to Pochero St. in Barangay 123, Tondo, Manila. For many years, residents in the area were plagued with poor hygiene and sanitation. Residents were distrustful of their neighbors and a syndicate ran the illegal water supply operations in the area.

Maynilad’s CSR Department and Tondo Business Area started formation work in the area in March 2009 with the help of non-government organization Urban Poor Associates.

The program rationale was simple: Residents of urban poor communities would be formed into cooperatives, which would be given training on efficient water management before they handle water distribution in their area. This was meant to address the problems of water inaccessibility and irresponsible water use. At the same time, it would empower the residents, whose full participation would be an integral part of the program’s success.

Once this idea was broached to the community, there was no turning back. Formerly indifferent residents banded together for their common need to have clean and affordable water.

How STM helpsSince the STM-Tondo Chapter was formed in May 2009, its original 46 members soon grew to over 300 as more residents began to recognize the value they brought to the community.

Much has already been accomplished with the profits that this cooperative earned from selling water at the affordable price of P10 per drum. Besides providing potable water to some 1,000 households, the STM has entered into other endeavors—micro-lending, tutorial sessions and a feeding program for kids in the area, and livelihood opportunities such as the production of liquid soaps, detergents and fabric softeners, among others.

Owing to the program’s success in Tondo, Maynilad has since implemented it in other areas of the concession. As of the end of 2010, five STMs have been established in North Caloocan benefitting almost 600 households; one in Pasay benefitting 212 households; and another one at Commonwealth in Quezon City benefitting 150 households.

Maynilad is working non-stop to locate other possible STM areas, thus helping more urban poor communities to have access to potable water.—With reports from Lourdes Didith Rivera

Through STM-Tondo, children living along R10 enjoy potable water and better living conditions.

Maynilad’s public faucet for the STM community benefits hundreds of households along R10 in Tondo.

Features

Helping communities through STMBy Jen Casipit

House chores are a cinch because STM-Tondo’s aguadors bring potable water door-to-door in the community.

The program rationale was simple: Residents of urban poor communities would be formed into cooperatives, which would be given training on efficient water management before they handle water distribution in their area.

Ripples March 20116 Ripples March 20116

Recognizing its role as a vital contributor in nation building, Maynilad has undertaken significant measures to make water more affordable for its less-privileged customers.

Maynilad provides substantial discounts to its disadvantaged customers. Lifeline customers,

or those whose consumption does not exceed 10 cubic meters (cu.m.) per month, receive a 38% discount from Maynilad. Lifeline customers constitute roughly 20% of Maynilad’s residential customers.

Apart from this, Maynilad senior citizen customers can also avail of a 5% discount. This reduction is on top of the discount enjoyed by lifeline customers. Moreover, government-owned/non-profit senior citizen centers and homes can also get a 50% markdown.

It is not just the marginalized that enjoy Maynilad’s preferential prices but small enterprises as well. Understanding the needs of small entrepreneurs for affordable water, Maynilad also provides discounts to its semi-business customers—usually small enterprises that operate out of home such as sari-sari stores, repair shops, and small cottage industries. These enterprises pay residential charges for the first 10 cu.m. of water that they consume, which is lower than the semi-business rate.

Furthermore, establishments such as public preparatory, elementary, secondary and tertiary schools managed and operated by local government units (LGUs), public hospitals managed and operated by LGUs, and jails (excluding detention centers within police stations and military camps) enjoy rate

reclassification from Commercial to Semi-Business. These allowances highlight Maynilad’s commitment of supporting institutions that provide vital services to the public.

All these underscore Maynilad’s commitment and willingness to meet the needs of its customers, big and small alike. Through its efforts, Maynilad hopes to bring safe and clean water and sanitation services within the reach of more Filipinos.

Lifeline customers, senior citizens, and government institutions enjoy discounted rates from Maynilad.

Until about a year ago, residents of Paco, Manila had to live with the stench and filth of a neglected estero. Not caring that it was a waterway that empties into the Pasig River, people regarded the estero as their own garbage dump, throwing their refuse into its dirty waters.

To Paco residents, their estero would have remained a trash heap forever. “Sobrang dumi, puro burak

at basura ang nasa estero. Wala ka nang makikitang tubig,” recalled Brgy. Kagawad Arturo Raquizan.

The estero would have remained dead until River Warriors, led by Kapit-bisig Para sa Ilog Pasig, began the task of reviving the Pasig River—a task that required cleaning not just the river but the tributaries that flowed into it, among them the Estero de Paco.

Turning Estero de Paco into a waterway free of debris would have been a monumental mission, but when Maynilad started to construct a pipe system that would catch the wastewater that drains into the estero, people knew that change was at hand—not only for the waterway but also in their lives.

Maynilad’s P40-million interceptor pipe system would help clean up the tributary, improve sanitation by catching wastewater from the area, and prevent it from reaching the estero. The collected wastewater will then be diverted to Maynilad’s nearest sewage treatment plant, benefiting around 4,000 households.

By Mark Isaiah David

Maynilad will also develop a 410 cu.m/day wastewater treatment plant in the Paco area by May 2011 to serve those who are not located along the interceptor pipe system.

Maynilad has joined hands with stakeholders in its efforts to clean up Estero de Paco, which includes NGOs, companies, and members of the community. Most importantly, River Warriors, consisting of community residents and volunteers, have been organized to clean up the estero and care for the environment. Working alongside the barangay officials, these River Warriors embrace the responsibility of caring for the estero by enforcing environment rules and ensuring that people do not throw their trash into the waters again.

Today, residents living near Estero de Paco no longer live surrounded by trash, and they are proud of it. “Hindi na mabaho. Malinis na. Napakaganda na nito, parang park na talaga, kaya excited ang mga tao,” said resident and River Warrior Judy Sualog.

The Estero de Paco project is part of Maynilad’s comprehensive plan to help clean Pasig River and its tributaries. “We would like to be partners of the community in finding and ensuring sustainable ways of providing for their water and sanitation needs,” said Maynilad Sewerage and Sanitation head Antonio Garcia. “We will be there to help find long-lasting solutions to better serve the needs of the community.”

Maynilad’s initiatives to help rehabilitate the Pasig River complement the company’s aggressive goal of providing 100% sewerage coverage by the end of its concession. Maynilad has earmarked nearly P79 billion for its sewerage and sanitation projects.

The River Warriors have been organized to protect Estero de Paco, which has been cleaned up through Maynilad’s partnership with Kapit-bisig Para sa Ilog Pasig.

After a complete facelift and the building of Maynilad’s interceptor pipe system, Estero de Paco has been transformed from garbage dump to park.

How Maynilad is making water more affordable

A 38% discount is given to “lifeline customers” of Maynilad.

Senior Citizen customers can avail of a 5% discount on their Basic Charge.

Government-owned/non-profit senior citizen centers and homes get a 50% markdown.

Small enterprises pay only residential charges, instead of semi-business rates, for the first 10 cu.m. water consumption

Lower water rates are given to jails and LGU-operated schools and hospitals.

Access to clean water is made easier with Maynilad’s pro-poor policies.

FEATURES

Assisting our less-privileged customers

Estero de Paco project helps revitalize Pasig River

Ripples March 20116 7Maynilad Water Services, Inc. 7Maynilad Water Services, Inc.

9Maynilad Water Services, Inc. 9Maynilad Water Services, Inc. 9Maynilad Water Services, Inc.

President Benigno S. Aquino III highlighted Maynilad’s vital role in nation building during the formal inauguration of the Putatan Water Treatment Plant (WTP) last February 3 at Brgy. Putatan, Muntinlupa City.

In his address, Aquino noted that the development of a new water source in Putatan is a huge step in the

country’s effort to ensure water sustainability for future generations.

“Naipahayag na natin ang kahalagahan ng pangangalaga ng ating watershed, at ng pagpapanatili sa maayos at tuloy-tuloy na supply ng tubig sa komunidad. Ang pinapasinayaan natin ngayon, ang unang 100 million liters per day na water treatment plant ng Maynilad, ay nagpapa-alala na buhay na buhay ang adhikain nating ito at mas lalo pa natin itong pinag-iigting,” he said.

Maynilad’s Putatan Water Treatment Plant is the first water treatment facility that taps into Laguna Lake as

P’Noy inaugurates Putatan Water Treatment PlantBy Karmina Alejandro

an alternative water source to Angat Dam. Being the largest membrane-based water treatment plant in the Philippines, it is also the first of its kind in the country to use large-scale microfiltration and reverse osmosis.

The facility currently supplies 100 million liters per day (MLD) of potable water to nearly 1.2 million Maynilad customers in the South.

“Isa itong susi sa pagkakaloob ng ligtas at malinis na tubig sa mga pamayanan sa Muntinlupa, Las Piñas at ilang bahagi ng Cavite. Wala na po yatang aabangan ang mga mamamayan natin dito kundi kaginhawaan. Ang tagumpay pong tinatamasa natin sa araw na ito ay tagumpay hindi lamang ng inyong kumpanya, hindi lamang ng ating gobyerno, ngunit higit sa lahat, ay tagumpay ng maraming Pilipinong mabibiyayaan ng inyong serbisyong patubig,” Aquino said.

Private-public sector partnershipThe Chief Executive thanked Maynilad for its continued investment in improving water services for its

customers. “Maraming salamat sa paglalahad ninyo ng halos 27 bilyong piso upang iangat ang antas ng serbisyong inihahatid ninyo sa MWSS at taumbayan. Sa 2011, dahil sa inyong pagpupursige, naniniwala akong mabibigyan natin ng magdamagang serbisyo ang 96% ng inyong napaglilingkuran sa West Zone.”

“Muli nating pinatunayan sa inisyatibong ito ang kakayahan ng pribadong sektor na makibalikat sa pangangalaga—hindi lamang para as kapakanan ng mga Pilipino—kundi maging ng ating likas-yaman.”

According to Maynilad chairman Manuel V. Pangilinan, the Putatan WTP is a symbol of what can be accomplished when the public and private sectors work together for the public good. Pangilinan mentioned Maynilad’s projects that aim to further benefit West

for this country. After all, that is what private-public sector partnership is all about.”

The inauguration of the Putatan WTP was graced by Department of Public Works and Highways secretary Rogelio Singson, Department of Environment and Natural Resources secretary Ramon Paje, Muntinlupa congressman Rodolfo Biazon, Muntinlupa mayor Aldrin San Pedro, Parañaque mayor Florencio Bernabe Jr., and officials from the Metropolitan Waterworks

Zone residents, including the P2.5-billion Putatan WTP expansion project, the P8-billion investment for water distribution and sewerage projects, and the movement to seek and develop alternative water sources. These projects, he said, would give the government an additional P2-billion in concession fees.

Pangilinan said that Maynilad is in the business of ensuring development and improving living conditions. “Putatan is much more than being about business. It is about sustaining and improving lives. We at Maynilad might be business people, but we are also patriots. We’re happy with what we are doing for the greater good, and we hope to be given the chance to do more

and Sewerage System, Laguna Lake Development Authority, National Water Resources Board, Philippine National Railways, and the National Irrigation Administration. Also present were representatives from the US Embassy, and the Board of Directors of Maynilad.

Ripples March 20118

President Aquino listens as DPWH Secretary Rogelio Singson explains the workings of the Putatan WTP. Looking on is Maynilad COO Herbert Consunji.

Consunji, Aquino and Singson viewing the microfiltration assemblies.

(L-R) DPWH Sec. Rogelio L. Singson, H.E. Benigno S. Aquino III, and Maynilad Chairman Manuel V. Pangilinan celebrate the inauguration of Maynilad’s 100MLD Putatan WTP.

The presidential party touring the Putatan facility.

News

President Aquino listens as DPWH Secretary Rogelio Singson explains the workings of the Putatan WTP. Looking on is Maynilad COO Herbert Consunji.

Ripples March 20111010 11Maynilad Water Services, Inc. 11

To the beat of 6BBy Yang Villa

It was hardly believable that after last year’s Christmas party extravaganza, Maynilad can outdo itself by staging an even bigger event. Yet this it did through the “6B Customer Service Rally” held last January 31, 2011 at the SMX.

As a set of values, 6B is a guiding principle to the people of Maynilad to build not only financial

wealth but also character and attitude.

Inspirational speaker Bo Sanchez explained the six B’s that the Maynilad organization must take to heart: Bilis is the prompt delivery of output that saves time for customers and co-workers. Not to sacrifice efficiency for speed, employees must be Bihasa in carrying out their jobs. By being Bigay-todo, employees do not hold back in dispensing their duties with passion and gusto.

The spirit of Bayanihan is alive in a company where people are always willing to help. And if we are to have Bilib both in ourselves and in others, there is no standing between us and the ultimate compliment, ‘Bah, Galing!

Atty. Bebette Espiritu of Legal and Regulatory Affairs called for a higher standard of customer service through teamwork: “Huwag nating biguin ang ating mga kasamahan na umaasa sa atin. Ating pagbutihin at pagtibayin ang ating teamwork para makamit ang 6B!”

Appreciating his team’s efforts in bringing water to Muntinlupa and Parañaque the previous year, Chris Lichauco of Business Area Operations has high hopes that in 2011, “we will make more families happy.” Stressing the same point, COO Herbert Consunji said, “Ang ibig sabihin ng 6B ay mas maraming tao ang mabibigyan natin ng magandang serbisyo. Malaking

responsibilidad ang nakapatong sa ating balikat; gampanan natin ito ng may magandang kalooban.”

Maynilad president Ricky Vargas said to his Maynilad family, “We face a year of hope, and we have a goal that only we can achieve. Ipakita natin sa ating mga

Division pledgesEquipped with these principles, the Top Management Team pledged with their respective divisions to achieve 6B in 2011. CFO Randy Estrellado said: “Kung magkakaisa tayo at magta-trabaho tungo sa isang direksyon, wala tayong hindi kakayanin.”

Elements of 6B

1. Bilis - prompt delivery of output that saves time for customers and co-workers.

2. Bihasa - efficiency in carrying out the job.

3. Bigay-todo - carry out duties with passion and gusto.

4. Bayanihan - willingness to help.

5. Bilib - belief in one’s capabilities

6. ‘Bah, Galing! - the ultimate compliment

VPV completes the pipe puzzle symbolizing Maynilad’s commitment to 6B.

Proudly holding up the certificate of Maynilad’s new world record are (from left) Jorge Consunji, Herbert Consunji, Manuel Pangilinan, Victorico Vargas, and Christopher Lichauco.

BA Operations head Christopher Lichauco and Guinness World Records™ adjudicator Kimberley Dennis applaud employees for setting a new record.

News

The Aqua Drummers bring color and music to the conference.

Ripples March 201110 Maynilad Water Services, Inc. 11

customer na tayo sa Maynilad, may dating, may galing, at masayang naglilingkod!”

Setting a recordAs if this wasn’t enough to bring the organization together, Maynilad employees rocked their way to the Guinness World Records™ by using water pipes to play a rhythm in unison, making them the largest ever pipe drum ensemble. London-based Guinness World Records™ adjudicator Kimberley Dennis witnessed the activity.

No less than Maynilad officers led by Chairman Manuel Pangilinan and Board Member Jorge Consunji participated in this record-setting event.

At the end of the rally, employees took souvenirs home: the pin certifying our new world record, the special event ID, and the many photos and videos we took of the night’s celebration. But of the many things we can remember of event, the 6B values stand to last the longest.

To the beat of 6B, Maynilad marches forth to 2011 and beyond!

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By Olet D. Bautista

Cadet Engineers Program Batch 7 produces 28 graduates

13Maynilad Water Services, Inc.

Twenty-eight young and vibrant engineers from the most reputable schools in the country marched down the aisle of Juan Luna Hall last January 14, 2011 to mark the end of their six-month cadetship program with Maynilad.

The graduation of the Maynilad Cadet Engineers Batch 7 was witnessed by Department of Public

Works and Highways (DPWH) secretary Rogelio L. Singson, members of the Maynilad Top Management Team, heads of the different departments, cadet mentors, and former graduates of the cadetship program from batches 1 to 6.

In his speech, Singson stressed that the cadets should consider themselves a part of the Maynilad team who can contribute and share their ideas, skills and talents for the betterment of the company.

Lessons learnedFour cadet engineers shared with the audience their experiences during the cadetship program. Noel Benjie Ona, an Industrial Engineering Graduate from University of the Philippines (UP), said their training helped them understand the need to become catalysts for positive change in the company.

St. Louis University of Baguio Chemical Engineering graduate John Emmanuel Martinez, for his part, summarized his learning through his mnemonic for CADET (Communication, Assertiveness, Dedication, Excellence and Teamwork), saying that these are the attributes that the cadets should always display.

Also from St. Louis University, Civil Engineering graduate Filipina Carambas reminisced about the good and hard times during their tour-of-duty in the company. She narrated how People Program activities such as “variety shows” served as a tool to discover not only their talents but also their resourcefulness.

Elaine Rae Chang, Industrial Engineering graduate from De La Salle University, said that cadets should learn as much as they can. She quoted Antoine de Saint Exupery: “Each man must look to himself to teach him the meaning of life. It is not something discovered: it is something molded.”

Top of the classThe 7th Graduating Class had three top graduates: Kris Catangcatang (Gold Medalist), Chemical Engineering graduate from UP; John Emmanuel Martinez (Silver Medalist), Chemical Engineering graduate from St. Louis University; and Brenmme Mendoza (Bronze Medalist), Mechanical Engineering graduate from University of Santo Tomas.

In his valedictory speech, Kris challenged his co-cadets to exceed the company’s expectations, work hard, and prove themselves worthy to become the future leaders of Maynilad.

DPWH secretary Rogelio Singson and Maynilad officials led by Maynilad president Ricky Vargas pose with the 7th graduating class of the Maynilad Cadet Engineer Program.

A graduate receives his hard hat during the commencement rites at the Juan Luna Hall.

Maynilad was at the forefront of the national celebration of the 2011 Philippines Walks for Water held last March 22 at the SM Mall of Asia (SM MOA).

“The Philippines Walks for Water” is the local counterpart of the “World Walks for Water”

global event that took place from March 19 to 22. Thousands of Filipinos converged and walked for two kilometers around the SM MOA to raise awareness of the current water and sanitation crisis, and demand strong government action to stop the needless deaths of children every day due to the lack of access to clean water.

By Mark Isaiah David

“The Philippines Walks for Water is a key component of the country’s first celebration of World Water Week, which brings to light the plight of 16 million Filipinos who do not have access to clean and safe water. Maynilad is championing this global campaign,” said Maynilad president Ricky Vargas.

With the help of the Millennium Development Goal Fund 1919, which is a three-year joint program of the National Economic and Development Authority, the Department of Interior and Local Government, the United Nations Development Programme, and the United Nations Children’s Fund, Maynilad is working on a campaign that aims to enhance the sustainable delivery of clean and safe water to about 122,000 households in five regions of the Philippines.

Some of the walkers even carried containers filled with water to experience the plight of thousands of people—many of whom are children—who have to walk for several kilometers just to get water.

After the walk, the country’s leaders and water stakeholders met at the SM MOA Music Hall where President Benigno Aquino III listened to the stories of children telling him about how clean water has improved the quality of their lives. A Water Declaration from the National Executive-Legislative dialogue that transpired in Congress was also given to the President.

A similar event was staged in Bicol and Cagayan de Oro, and their activities were beamed live to the Manila event via Smart Communications, Inc.

The Maynilad delegation as they prepare for their walk around SM Mall of Asia.

Players from the Talk ‘n Text basketball team get a good workout carrying five-gallon water jugs along the two-kilometer route.

President Aquino takes sips of water while delivering his speech for the World Water Day celebration.

Ripples March 201112

Maynilad champions ‘Philippines Walks for Water’

News

15Maynilad Water Services, Inc. 15Maynilad Water Services, Inc.

Got some health and wellness concerns? Our resident medical expert, Doc Ric, will help you address these concerns to keep you in excellent shape.

By Ricardo Jose Miranda, M.D.

DOC RIC SAYS

Dear Doc Ric:My work keeps me very busy all the time. This worries me since our family has a history of heart disease. What should I do to get healthier?—Busy bee

Dear Busy Bee:

You can start by taking a closer look at your work habits. Many of the causes of heart disease could be averted by changing your habits and replacing them with new, healthier ones. Bad habits are learned behaviors that are repeated often and, over time, become automatic.

Developing heart-friendly habits

Reduction of water loss is an ongoing battle for the company. Get blow-by-blow accounts of the

developments straight from Maynilad’s CNRW engineers

NRW Watch

In the year 2010, El Niño phenomenon caused significant reduction in the water supply, triggering the need to accelerate supply optimization measures. Non-Revenue Water (NRW) reduction and management became a more pressing concern as Maynilad saw the need to speed up water loss recovery.

Physical losses comprise almost 80% of total NRW and also contribute to low pressure and limited

water availability. Hence, the Central NRW Division focused on addressing physical leaks in the system. Leak detection and repair activities were intensified.

Leaks on primary mainsThe use of leak noise correlators and acoustic noise detection equipment are limited to pipes with relatively smaller diameters. In large pipes, leak noise dissipates fast so it is more difficult to detect.

This problem is now in the past. The advanced primary leak detection system of Sahara® makes possible better and more accurate leak detection because it allows sensors to be inserted directly inside the pipeline.

NRW Management in 2010

By Ryan Jamora

The use of Sahara® in the West Zone marks its first implementation in Asia. The Maynilad-Sahara® inspection teams are also the first certified operators who do inspection without supervision from the equipment owner.

Owing to the advancement in Maynilad’s primary leak detection, the number of located and repaired leaks in the primary distribution lines increased dramatically, as shown in the graph below:

Maynilad CNRW engineers using the Sahara® leak detection equipment.

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If you sit in an office chair for prolonged periods, try to get some exercise after work—perhaps a visit to the gym or a round of badminton. Try also to move around more. Stand up when answering phone calls, use the stairs, or park your car farther out so you’re forced to walk.

We all get stressed; it’s unavoidable. Manage your time well by following a schedule that allows for contingencies.

No other “healthy heart tip” is as powerful as quitting smoking today. If you quit now, you will literally add years to your life.

Instead of junk food, why not nibble on fruits or nuts in between meals? Frequent but small meals will help boost your metabolism.

Reduce blood pressure through regular sessions of meditation.

Take time to nap during lunch breaks. Some studies showed that it reduces the risk of death from heart disease.

Procrastinating. Putting off difficult tasks for later is a bad habit because it piles up workloads and creates a high pressure situation. A lot of us work best under pressure but it causes our heart to beat faster and work harder. Undue stress is one of the factors for declining health.

Eating junk food. Those unhealthy finger foods placed in neat little jars on top of your desk can wreak havoc on your health. Coupled with a sedentary lifestyle, this can lead to obesity, which is a major risk factor for cardiovascular disease.

Taking cigarette breaks. Puffing on one to two sticks during your daily break time adds to your existing smoking history. A long accumulated smoking history is also a proven risk factor for heart disease.

Not using Personal Protective Equipment. Presence of hazards in the workplace, such as noise exposure, has been associated with raised blood pressure and increased rates of coronary artery disease.

Too much caffeine. More than two cups per day increases our heart rate and makes our heart work faster.

Skipping meals. This indirectly affects the heart because it increases cravings for more food during the next meal. Hence, you gain weight. Being overweight puts you at risk for heart disease and diabetes.

Let’s explore some of the habits that are common in the workplace and are bad for the heart:D C

To develop heart-friendly habits, one should start making better choices.

Ripples March 201114

Column Column

15Maynilad Water Services, Inc.

Active leakage controlLeaks in the secondary and tertiary distribution lines make up 99% of total leaks in our system. Of the 40,000 total leak repairs implemented in 2010, only 354 were on primary mains.

To help boost company efforts in leak detection, CNRW increased the number of its leak detection teams (LDT). To date, a total of 22 LDTs have been spread out in strategic areas of the network.

Leak repairs increased by 123%—up from 18,149 in 2009 to 40,392 in 2010. The dedication of Maynilad’s Construction and contractor teams made this accomplishment possible.

Meanwhile, other relevant programs implemented in 2010 that contributed to overall NRW reduction include the establishment of District Metered Areas (DMA), construction of Pressure Monitoring Points, and commissioning of Pressure Regulating Valves in DMAs.

As a result of the concerted effort of the entire Maynilad organization, NRW level as of the end of December 2010 was at 51%. This puts us well within reach of our NRW target of 48% by 2011.

Ripples March 201116 Ripples March 201116

Say “woman of strength” and Teodosia “Marissa” Bernardo immediately comes to mind. Life has dealt her a tragic blow, yet she ably weathers every storm that is thrown her way.

When her husband Ferdinand passed away

three years ago, Marissa’s world seemed to have collapsed

around her. He was her pillar of strength, and she found it difficult to continue life without him.

But with three kids to support, Marissa had to push aside her grief and focus her energy on caring for them. She knew that she had to be strong for her children—Miguel Angelo, 19, Ma. Micaella, 16, and Marianella, 5—because they needed her more than ever.

Taking on the dual roles of mother and father is no easy task. Marissa wakes up early every day to see to her kids’ daily needs. After sending them off to school, she goes to Maynilad where she works as Treasury Specialist under the Disbursement Unit of Cash Management-Treasury.

With her husband gone, Marissa knows she has to work doubly hard to ensure a bright future for her kids. So after getting home from work, she makes sure that she finds time to help with their assignments—all this while making dinner, keeping the house clean, setting aside money for the bills, and lending a sympathetic ear to her children’s woes. She does what two parents should be doing together.

Do you have commendable co-workers who deserve recognition? Submit to us their stories of excellence. Ripples will publish the best employee profiles that demonstrate remarkable work attitude, leadership ability and customer service skills.

To her children, Marissa is superwoman—a father, mother, friend, teacher, protector and guardian rolled into one. She loves her kids unconditionally and is dedicated to giving them the best that life has to offer.

Marissa exhibits the same kind of dedication at work. She brings her same brand of efficiency at home to her job of handling checks for third-party claimants, which involves receiving vouchers and encoding these in preparation for check payment. She also prepares transmittals to the Accounting Department of all paid vouchers.

I see her as “an efficient performer.” Despite her problems at home, she manages to work well and stay focused on her duties and responsibilities.

Her job is not without its share of challenges. The tough part of her daily assignments includes handling inquiries from customers who are following up their claims. Some customers can be harsh, rude and annoying, but Marissa handles them gracefully because knows how to deal with people. Her bosses and colleagues see her as an asset to the team.

Marissa’s story shows triumph over life’s adversities. Despite her loss, she never lost hope and, for that, she is a good model for other employees.

Marissa Bernardo: Winning over life’s challenges

To protect the water supply of its costumers and combat water loss, Maynilad is launching the Sugpuin ang Ilegal na Koneksyon AgaD (SIKAD) program, which aims to eradicate illegal connections in the West Zone.

Maynilad’s SIKAD program encourages the public to report illegal connections of commercial and

industrial establishments. For each confirmed illegal connection, a concerned citizen who made the report can earn a minimum of P15,000 or go as high as P120,000 as reward. The incentive is determined by the amount of the under-collection charge of the reported illegal connection.

Christopher J. Lichauco, Maynilad’s Head of Business Area Operations, said that SIKAD is the latest initiative under Maynilad’s intensified campaign against Non-Revenue Water (NRW).

SIKAD program to combat illegal connectionsBy Mark Isaiah David

“We want to tap into the Filipino’s sense of heroism. Water is a precious resource. We need to make sure it is utilized efficiently and managed in an optimal manner. The campaign to eradicate illegal connections plays a big part in making sure this happens,” said Lichauco.

The campaign will run for six months, from April 1 to September 30, 2011. It will cover commercial and industrial establishments having any of these illegality types: tampered meters, by-pass connections, double tapping, and unregistered connections.

For more information about the SIKAD program, Maynilad encourages the public to call its Customer Service Department at 981-3485 or 0928-5011926.

Maynilad recently won two Merit Awards at the 46th Anvil Awards held at the EDSA Shangri-La Hotel in Mandaluyong City.

Maynilad was given noteworthy distinction for its crisis communication efforts on “Water Discoloration in The West Zone” (Specialized Public Relations Projects – one time basis: Crisis/Disaster and Risk Communications) and for its company publication, “Ripples, the official Maynilad

newsletter” (Public Relations Tools – Internal Publications: Newsletter).

The Anvil Awards, conducted by the Public Relations Society of the Philippines (PRSP), is to Philippine public relations what the Academy Awards is to Hollywood. It is the symbol of excellence in public relations in the country, awarded by a distinguished multi-sectoral jury to outstanding public relations programs and tools designed and implemented in the past year.

This triumph comes after Maynilad’s Communications team

Two Anvil Awards for Maynilad crisis and employee commBy Mark Isaiah David

Maynilad’s winning Communications team composed of (L-R) Mark Isaiah David (Head, External Communications), Jennifer Casipit (Head, Internal Communications), Grace Laxa (Government and Media Relations Supervisor), Karmina Alejandro (Advertising and Promotions Specialist), and Mark Ferdinand Pasion (Visual Communication Specialist). The team is led by Cherubim Ocampo, Head of Maynilad’s Corporate Affairs and Public Relations Department (not in photo).

Maynilad gave assistance to victims in another relief activity for some 350 families who have been displaced by two separate fire incidents in Tondo, Manila. The fires hit Brgy. 158 and Brgy. 330 last February 3, 2011.

Maynilad president Ricky Vargas affirmed the company’s commitment to help its customers. “We understand how vital clean water is, especially in times of trial. We are here not just to give them commendable service, but to help them in their time of need.”

Ripples March 201116

Maynilad distributed water jugs with clean water to around 400 families living along A. Leongson St., San Roque, Navotas City, after they lost their homes to a fire last January 30, 2011. A Maynilad tanker was also stationed in the area to fill their jugs with potable water.

“Sa kabila ng sakuna ay nakakagaan ng loob ang patuloy na pagdating

ng tulong mula sa mga kumpanya gaya ng Maynilad,” 46-year-old resident Marilyn Esquillo shared.

Maynilad employees led by Tony Uy and Bang Manalang give out jugs of potable water to residents.

Maynilad assists Navotas, Tondo fire victims

Stars of Maynilad

This essay was written by Helen V. Hernal, supervisor under the Treasury Department, Finance Division.

News

17Maynilad Water Services, Inc.

received five merit awards at the 2010 Philippine Quill Awards, which was given by the International Association of Business Communicators (IABC) last November 15, 2010.

19Maynilad Water Services, Inc. 19Maynilad Water Services, Inc.

By Karmina Alejandro

Top contractors recognized

To enrich the company’s relationship with its construction partners, the Program Management Group (PMG) awarded Maynilad’s top-performing contractors during the first Vendor Awards and CapEx Roadshow held last January 28 at the Juan Luna Hall.

The event recognized contractors based on the quality of their work, timeliness of completion, and

compliance with Maynilad’s communication, safety and documentation policies.

Out of Maynilad’s 80 contractors, eight were given the award of top contractors. These awardees are: Dragonhart Construction Enterprise, Inc., A.C. Cunanan Construction and Trilex Builders for secondary and tertiary pipelaying; C.M. Pancho Construction, Inc. for primary pipelaying; D.M. Consunji, Inc. for major facilities; Clinton Builders for small and medium facilities; Garuda Construction Corporation for

Business Area (BA) – All Works; and Arenar Builders, Co. for Non-Revenue Water – All Works.

Three contactors were also given commendations, namely, D.M. Consunji, Inc., E.C. Mallari Construction, and F.G. Guintu Construction & Trading.

“We feel honored to have been chosen to receive this award,” C.M. Pancho Vice President for Engineering Clemente Pancho said. “By motivating contractors to excel through this recognition, the award has encouraged us to strive harder and continually improve our performance in terms of finishing the projects ahead of schedule given Maynilad’s high standards.”

In his speech during the event, Maynilad president Victorico Vargas said that strengthening partnerships with contractors will not only benefit Maynilad but the contractors as well.

“My only wish is that when you’re out there, you not only wear the uniform of the company you represent but deep in your hearts, you also wear the uniform of

VPV congratulating the representative of E.C. Mallari Construction.

Maynilad because you are doing it for Maynilad and you are the frontliners of Maynilad,” Vargas appealed to the contractors.

Another highlight of the event was the presentation of Maynilad’s Capital Expenditure projects from 2011 to 2016. Head of PMG-Engineering Julius Iglesia presented Maynilad’s Five-Year Business Plan and invited contractors to bid for projects for water distribution, water sources development and wastewater management.

Julius Iglesia presents the details of Maynilad’s Five-Year Business Plan.

Maynilad officials led by President Vargas pose with the top-performing contractors.

Central A Business District belle Editha Christine “Posh” Ortega took home the 1st Ms. Maynilad crown last March 11 at the Juan Luna Hall. Besting nine other candidates, Ortega will be Maynilad’s official muse in the 2011 MVP Olympics.

“I feel overwhelmed that I was able to give my best and showcase my talent to our fellow employees.

I feel so privileged at having been recognized, as Ms. Maynilad gave me the chance to represent our company in the upcoming MVP Olympics, making my division—the Business Operations—so proud of bringing home the title,” Ortega said.

Ortega crowned 1st Ms. Maynilad

“Karen is also the official trainer of Bb. Pilipinas representatives to the Ms. Universe pageant. So Posh is getting the same training that our Bb. Pilipinas winners are getting,” revealed CHCOD’s Joedi Jalandoni. “The training specializes on catwalks and beauty pageant Question-and-Answer.”

(L-R) Maynilad COO Herbert Consunji, former Ginebra cager and Pasig City congressman Robert Jaworski Jr., Second runner-up Marie Hilario, 2011 Ms. Maynilad Editha Ortega, First runner-up Jenny Palomo, Maynilad president Ricky Vargas, 2002 Bb. Pilipinas-Universe Karen Loren Agustin, and former Ginebra hotshot Vince Hizon.

Past modeling stints gave Ortega an edge during the Ms. Maynilad beauty pageant. “I think my experience in fashion shows helped me to present myself well, overcome stage fright and gain confidence.”

Ms. Maynilad beauty pageant judges are award-winning amateur photographer Mark Stanley Cleto, Maynilad Sewerage and Sanitation head Antonio Garcia, former Ginebra hotshot Vince Hizon, former Ginebra cager and Pasig City congressman Robert Jaworski Jr., Bb. Pilipinas-Universe 2002 Karen Agustin-Ostrea, and Maynilad Chief Operating Officer Herbert Consunji.

As titleholder, Ortega will represent Maynilad in the MVP Olympics competition for Best Muse where she will face off with beauties from other MVP companies. Helping her to earn a Gold for this event is Karen Agustin-Ostrea.

Ripples March 201118

News

19Maynilad Water Services, Inc.Maynilad Water Services, Inc.

Executive SecretariesTheirs are the friendly faces we see when we visit the offices of our executives. Without these ladies, the work of our top management team would be in complete chaos.

These ladies have the required skills and personality to manage

the schedules of Maynilad’s busy executives so that, ultimately, the company’s deliverables are met. It’s a position that calls for toughness, diplomacy, excellent organization skills, and a pleasant demeanor when dealing with different people.

According to Iya Gustilo, secretary of Corporate Logistics head Eric Dumancas, her job is to ensure that her boss can work efficiently. “I am responsible for organizing his

administrative support services for engineers, she has had to familiarize herself with the highly technical function of CNRW.

“My boss allows me to make decisions when faced with problems encountered at work. But when I have doubts, I consult with him and he’s always there to help. The fact that I am allowed to express what I am thinking gives me satisfaction because I love to find solutions to problems,” Rosini shares.

Whatever the nature of their division’s function, it’s clear that these trusty assistants keep their bosses—and the entire organization—in perfect working order. —Jen Casipit

(L-R) Cora Cadorna, Araceli Guda, Lolita Lota, Katrina de Quintos, Rosini Dawal, Lydia Landayan, Bernadette Malabanan, Fe Parrameo, and Jenny Palomo. Not in the photo are Josephine Datu, Rhea Marie Gustilo, Mylene Sanga, and Kristina Jose. calendar, acting as a frontliner when

receiving his guests and screening calls, maintaining an organized and accessible record system for his documents, and monitoring the division’s budget. The tasks are simple, yet it calls for a high level of confidentiality.”

Managing voluminous data and correspondence for company CFO Randy Estrellado is an exciting challenge for Lolit Lota. “As long as I do my job effectively and efficiently, I feel happy at the end of a busy workday.”

Rosini Dawal, who assists Central Non-Revenue Water head Rene Dimaano, describes herself as the “older sister” of the young people that make up their Division. Since she fulfills

Men & Womenof Maynilad