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VIRIDOR SUSTAINABILITY REPORT 2019

BRINGING RESOURCES TO LIFE.

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PHIL PIDDINGTONManaging Director, Viridor

SUSTAINABILITY AND RESOURCE EFFICIENCYAt Viridor, we know that there are obvious benefits to a clear, strategic and long-term approach to sustainability. This enhances our business performance, helps strengthen business resilience, protects the environment and our ongoing licence to operate via regulatory compliance. It is integral to our business operations and our risk management processes. Most importantly, it meets our customers’ expectations and those of the communities in which we operate.

I am pleased to report another year of excellent progress across our UK recycling and waste operations. In recycling, the market dynamics are favourable with the ‘Blue Planet’ effect prompting interest and action from consumers, businesses, the public sector and governments alike.

Our business activity supports growth of a regenerative circular economy that seeks to keep resources in economic use for as long as possible and to recover and regenerate materials and low-carbon energy at the end of their service life.

We have actively lobbied for a more sustainable and circular economy around the waste value chain. A significant development in 2018 was the publication in December of the UK Government’s Resources and Waste Strategy for England. We welcome the new strategy and believe it will bring positive changes towards greater resource efficiency across the UK.

This report highlights our progress and performance over the last year (2018/19), against our sustainability objectives and targets. We have set challenging three-year sustainability targets for 2019/22 based on our nine sustainability focus areas of our new Pennon Group sustainability strategy.

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OUR PURPOSE IS TO BRING RESOURCES TO LIFE

Our strategic aims:

Our values: TrustedWe do the right thing for our customers and stakeholders

CollaborativeWe forge strong relationships, working together to make a positive impact

ResponsibleWe keep our promises to our customers, communities and each other

ProgressiveWe are always looking for new ways to improve and make life better

We remain at the forefront of the resource sector in the UK, transforming waste into energy, high-quality recyclates and raw materials.

– Leadership in UK waste and resource management– Leadership in cost-based efficiency– Driving sustainable growth

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OUR SUSTAINABILITY STRATEGY

Our Group sustainability strategy has been developed assessing best practice, long-term trends and material focus areas for our sectors.

It is aligned and integrated with our business goals, our health and safety, and people strategies, and with our vision and values.

It provides an environmental, social and governance (ESG) framework and enables us to set out how we will drive improvements and performance in the years ahead.

Our strategy focus areas, objectives and targets have been mapped to the UN Sustainable Development Goals (SDGs) that are most

materially relevant to Pennon Group, which enables us to measure and demonstrate our performance and contribution to the SDGs.

All 17 of the UN SDGs are important, so we encourage our customers, suppliers, employees and other stakeholders to familiarise themselves with the Global Goals and see how we can all contribute towards them.

G OV E R N A N CE

Envi

ronm

ent

Social

G ove r n an ce

Bringing resources

to life.

Quality Services and Satisfied Customers

Responsible Supply Chain

Good Governance enabling Investment, Innovation and Sustainable Growth

Healthy Places and Habitats

Health, Safety and Wellbeing

Resource Efficiency and Natural Capital Stewardship

Community Investment and Benefit

Environmental Leadership

Skills, Diversity and Development

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2019/20 PRIORITY PROGRAMMES

We will report on our progress towards these priority programmes at the end of 2019/20.

We have chosen three important priority programmes for this year in order to accelerate progress in these areas:

PLASTICS

Viridor is already one of the UK’s leading recyclers of plastics. We are playing our part by committing to Pennon’s Plastics Programme that includes five clear commitments across investment, innovation, collaboration, campaigning and engagement.

BIODIVERSITY

We aim to protect and, where possible, enhance biodiversity and the natural environment where we have influence. We have created a Group Biodiversity Strategy to help us showcase good practice via partnerships and responsible stewardship to protect and improve biodiversity on our sites.

SUSTAINABLE FINANCE

Pennon Group has developed a pioneering Sustainable Financing Framework with 72% of finance raised under this framework in 2018/19, bringing significant environmental and social benefits.

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RESOURCE EFFICIENCY AND NATURAL CAPITAL STEWARDSHIP

FOCUS AREA:

OUR TARGET 2019–22

Deliver measurable natural capital gain and improved resource efficiency across our relevant operational areas and projects.

OUR OBJECTIVES

Demonstrate leadership in resource productivity and stewardship, encouraging and enabling waste prevention and best practice in resource and water efficiency.

Develop our services and deliver innovative solutions for society that help to protect natural capital and resources.

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OUR NEW AVONMOUTH ERF WILL TRANSFORM 320,000 TONNES OF NON- RECYCLABLE RESIDUAL WASTE EACH YEAR INTO LOW-CARBON ENERGY

6.8M TONNES OF TOTAL WASTE MATERIAL INPUTS

3M TAKEN BY OUR RECYCLING AND OTHER FACILITIES

2.3M TAKEN BY OUR ERFS

1.5M GOING FOR SAFE DISPOSAL TO LANDFILL

Founder and active member of the BITC and Green Alliance cross-sector Circular Economy Task Forces and of the UK Plastics Pact

BOTTLES & PACKAGING ITEMS TRANSFORMED INTO HIGH-GRADE RECYCLED PLASTIC PRODUCTS EVERY YEAR

RESOURCE EFFICIENCY AND NATURAL CAPITAL STEWARDSHIP

4.9M TONNES OF WASTE RECYCLED & RECOVERED

> 1.5 BILLION

Valuable resourcesThe sustainable use of natural capital – that is our natural assets including rivers, oceans, forests, resources, minerals and land – is fundamentally important to all of us. Delivering waste prevention and resource efficiency solutions for society is core to our strategy and helps to address the challenge of depleting natural resources, putting more recycled material back into a low-carbon, circular economy.

Better design for recyclabilityWe are working with many retail and fast-moving consumer goods big brands on the high street to ensure product packaging can survive the sortability process and go full-loop at our network of UK specialist recycling facilities. Collaboration across the supply chain is becoming increasingly important, especially due to the forthcoming proposed tax on plastic packaging and the UK’s plastic packaging targets.

Investment in recyclingViridor has committed to a new £65 million plastics recycling facility, to be located at Avonmouth near Bristol, the site of our newest ERF. The new facility will handle multi-stream plastics and produce 80,000 tonnes of recycled output plastic pellets which will be sold to manufacturers of new products.

We are also investing £15 million to fully refurbish our Mason’s materials recycling facility near Ipswich, serving Suffolk County Council and its residents and partners.

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HEALTHY PLACES AND HABITATS

OUR TARGET 2019–22

Deliver measurable biodiversity net gain on our relevant operational sites and projects.

OUR OBJECTIVE

Proactively protect and enhance biodiversity in our operational and service areas through quality habitat creation, land management and restoration, good stewardship and environmental partnerships

FOCUS AREA:

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HEALTHY PLACES AND HABITATS

Biodiversity at BeddingtonViridor is committed to high-quality restoration, habitat creation and stewardship at our Beddington Farmlands site to ensure its status as an important nature conservation area in South London. We have created a restoration roadmap to 2023 for Beddington which includes installing bird hides, creating a network of habitats, footpaths and cycleways.

Championing species diversityOur Landfill Aftercare Team is raising awareness of the benefits of common ragwort which is often viewed as undesirable because it is mildly poisonous to cattle and horses. Ragwort is an important native plant that helps feed dozens of insects and, in turn, birds. The Cinnabar Moth only lays its eggs on common ragwort and the hatched caterpillars or larvae absorb the toxic and bitter-tasting alkaloid substances from the plants, and assimilate them, becoming unpalatable themselves. Without ragwort this remarkable day moth would not survive.

Plan Bee!Our Ardley closed landfill site will house around half a million honeybees this summer 2019 – that’s three bees for every person in Oxford. We have welcomed nine beehives to the restored landfill, kept by local beekeepers. The initiative aims to help support efforts to increase bee populations, rapidly in decline, while producing more than 500 jars of honey over the summer months.

QUALITY HABITAT CREATION ON RESTORED LANDFILLS CONTRIBUTE TO THE TARGETS SET OUT IN THE GOVERNMENT’S 25-YEAR ENVIRONMENT PLAN

3 SPECIES OF ORCHID FOUND AT OUR BEDDINGHAM BIODIVERSITY BENCHMARK SITE: BEE, PYRAMIDAL AND COMMON SPOTTED ORCHID

8 WILDLIFE TRUSTS BIODIVERSITY BENCHMARK SITES

Showcase environmental partnerships with Carymoor Environmental Trust and The Somerset Wildlife Trust

ENHANCING BIODIVERSITY AT OUR

33CLOSED LANDFILL SITES THROUGH DELIVERY OF BIODIVERSITY ACTION PLANS

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ENVIRONMENTAL LEADERSHIP

OUR TARGETS 2019–22

Implement Group Climate Change & Carbon Strategy defining our contribution to a low-carbon economy.

Embed our compliance culture ensuring positive and measurable environmental impact and regulatory compliance.

OUR OBJECTIVES

Demonstrate leadership in minimising emissions that contribute to climate change and develop climate change adaption strategies.

Ensure that we have a positive economic, social and environmental impact and continuous positive action to prevent pollution.

Control and mitigate risks arising from our business activities, ensuring regulatory compliance.

FOCUS AREA:

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Climate Change and CarbonOur gross GHG emissions reduced in 2018/19, primarily as a result of reduced landfill emissions and improved data methods at sites, as well as a change in the ownership status of Viridor operated Manchester sites which takes them out of the reporting boundaries. As part of our new Group Sustainability Strategy, we are reviewing an appropriate baseline for longer-term GHG emission targets towards carbon neutrality.

Low-carbon energy generationWe are one of the UK’s largest independent power generators from residual waste and we self-generate more low-carbon electricity than we use. We are creating energy parks at some of our ERFs allowing us to generate decentralised energy for consumption locally without the need for the national grid. We’ve installed solar panels on many of our facilities including our Group Head Office and created a solar farm at our closed landfill in Wiltshire.

Environmental complianceFor Viridor, 90% of all our permitted and licensed sites achieved the top two compliance bandings. During 2018 we received three Category 2 non-compliances, one of which is contested, the other two being for storage and litter management and for odour. We also received a significant non-compliance for a plastics storage fire in Scotland. We have agreed action plans with the regulators to upgrade infrastructure at these sites to further reduce any environmental or amenity risk.

ENVIRONMENTAL LEADERSHIP

EQUIVALENT HOMES POWERED BY ENERGY PRODUCED BY OUR PORTFOLIO

ACCREDITED TO ISO 14,001 AND 50,001 ENVIRONMENTAL AND ENERGY MANAGEMENT SYSTEM STANDARDS

Engaging our employees with the

1,593,574 TONNES CO2e TOTAL GROSS GHG EMISSIONS (1,639,247 TONNES CO2e IN 2017/18)

TOTAL LOW-CARBON ENERGY GENERATION

1,597 GWh

400,000

CO2e

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COMMUNITY INVESTMENT AND BENEFIT

OUR TARGET 2019–22

Deliver measurable community benefit and social capital gain in our relevant operational areas and projects.

OUR OBJECTIVE

Provide measurable positive investment and support for local communities through our services, our active sponsorship, partnership and donation programmes, community liaison groups, education services and our employee volunteering scheme.

FOCUS AREA:

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COMMUNITY INVESTMENT AND BENEFIT

DURING 2018/19 WE PROVIDED

£7.2M IN COMMUNITY SUPPORT, SPONSORSHIP AND CHARITABLE DONATIONS, OF WHICH £6.9M WAS PAID TO

VIRIDOR CREDITS FOR DISTRIBUTION VIA THE LANDFILL COMMUNITIES FUND

26 COMMUNITY LIAISON GROUPS HELD AT VIRIDOR SITES

8,455VISITORS TO OUR

11LEARNING AND VISITOR CENTRES &

52OUTREACH EVENTS

124community projects supported by our charitable donations scheme

days employee185volunteering

Positive InvestmentOur business operates in the heart of local communities, so we work closely with our stakeholders through regular liaison meetings and community events. Our engagement is partnership-based, working with selected charities and through our volunteering, learning and visitor centres, and community outreach supporting environmental learning and other community priorities.

Employee volunteeringViridor has an active volunteering programme which encourages staff to take part in agreed community projects. Our volunteering activities continue to support our partners, including The Somerset Wildlife Trust. This included planting trees for each of the 11,281 soldiers from Somerset who died during World War I and taking part in the BIG Taunton Litter Pick in canoes along the River Tone.

Charitable donations Our charitable donation scheme and our ERF community funds support hundreds of good causes in the communities where we operate. We are committed to supporting local charitable causes and have selected, with the help of our employees, twelve charity partners with strong links to our operational areas and to our charitable donations criteria. We will also continue to encourage and support our employees with their local charity fundraising efforts.

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HEALTH, SAFETY AND WELLBEING

OUR TARGET 2019–22

Continual improvement in our overall health, safety and wellbeing achieved through implementation of our HSSA Strategy and its core KPIs.

OUR OBJECTIVES

Strive for the highest standards of health, safety and wellbeing in the workplace.

Continuously improve our overall performance to create a safe and healthy working environment for our employees, contractors and visitors – minimising the risk of incidents, ill-health and lost time.

FOCUS AREA:

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HEALTH, SAFETY & WELLBEING

HomeSafeViridor focused heavily on enhancing safety throughout the year by implementing the Group’s HomeSafe initiative, which seeks to deliver the highest standards in health and safety. As the name implies, HomeSafe is about ensuring staff and our contractors get to work safely, enjoy a safe and healthy working environment, and arrive home without incident at the end of each working day.

Mental Wellbeing PilotViridor is undertaking a six-month Mental Wellbeing Pilot which includes upskilling of line managers in mental health awareness and the introduction of mental health first aiders. Employees volunteered to undertake a two-day training course to become Mental Health First Aiders, who can be contacted during office hours for confidential advice and support.

Taunton Toad Trail Viridor sponsored ‘Quantock Toad’, designed by a local artist, which will sit outside our head office as part of the Taunton Toad Trail this summer 2019 in aid of the ‘Musgrove League of Friends’ charity. The trail is a fantastic opportunity to inspire and encourage the local community, including our own employees, to go for a walk outdoors and connect with nature, which is good for your health and wellbeing.

All recycling sites have now completed the programme

LOST TIME INJURY FREQUENCY RATE (LTIFR)

1.33 PER 200,000 HOURS WORKED

INTRODUCTION OF THE PENNON SERIOUS INCIDENT REPORTING HOTLINE SUPPORTING OUR HOMESAFE SAFETY ABSOLUTE TO REPORT ALL INCIDENTS

Winner of the  Health & Safety Initiative award

24/7 365 DAYS A YEAR EMPLOYEE ASSISTANCE PROGRAMME AVAILABLE TO OUR EMPLOYEES

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SKILLS, DIVERSITY AND DEVELOPMENT

OUR TARGET 2019–22

Achieve continual improvement in employee diversity, skills and engagement.

OUR OBJECTIVES

Achieve a diverse and productive workforce reflecting the communities in which we work.

Develop, upskill and empower our employees. Treat them fairly and ensure that they’re fully engaged in all aspects of Pennon Group’s objectives, and that they follow the highest standards in the workplace.

FOCUS AREA:

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SKILLS, DIVERSITY AND DEVELOPMENT

Inspiring STEMBy inspiring schoolchildren, Viridor is helping to get pupils interested in vital science, technology, engineering and maths (STEM) subjects and in future careers in the recycling and waste management industry. Our multi award-winning STEM projects included mentoring 34 students and hosting 42 work experience placements.

Skills, talent and developmentThe talent, commitment and hard work of our people is the foundation of Viridor’s success. Overcoming competition for top talent in the marketplace is a priority for Viridor, so we enlarged our graduate recruitment programme during the year and hired 30 Graduate Management Trainees. We also had 158 apprenticeship starts in 2018/19.

Diversity Our people strategy to attract and retain top talent is bringing greater diversity and experience to our Group. The Pennon Group Board promotes equality of opportunity and diversity across all areas, including gender and ethnicity. We have more to do in this area which remains a key focus.

2018 EMPLOYEE SURVEY RESULTS:

67%RESPONSE RATE

63%TRUST SCORE

68%ENGAGEMENT SCORE

17% WOMEN EMPLOYED (15% IN 2017/18)

9,658Training days delivered for our employees

7 STEM partnerships delivered AND LEADING SPONSOR OF GO4SET ACROSS SCOTLAND, POWERING NEXT GENERATION OF GIRLS AND WOMEN INTO STEM

4.7% mean average gender pay gap(6.9% IN 2017/18)

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GOOD GOVERNANCE ENABLING INVESTMENT, INNOVATION AND SUSTAINABLE GROWTH

OUR TARGET 2019–22

A transparent approach to good governance, responsible business and sustainable investment through continual improvement in Environment, Social and Governance (ESG) performance.

OUR OBJECTIVES

Manage Pennon Group as a sustainable and successful business with transparency, respect and integrity for the benefit of our customers, shareholders, employees and other stakeholders.

Continue to invest in vital infrastructure and innovation for strong performance and sustainable growth, via our Sustainable Framework.

FOCUS AREA:

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GOOD GOVERNANCE ENABLING INVESTMENT, INNOVATION & SUSTAINABLE GROWTH

Group Sustainalytics score 2018 (UP FROM 61 IN 2017)

>90% ERF AVAILABILITYFOR THE THIRD YEAR RUNNING

Energy park opportunities identified linked to our ERF and landfill portfolio

HIGH LEVELS OF PERFORMANCE MAINTAINED BY OUR ERF PORTFOLIO, WHICH DELIVERED

£155 million EBITDA

£65M INVESTMENT IN NEW PLASTICS RECYCLING FACILITY

72

Our ERF investmentOur Glasgow, Beddington and Dunbar ERFs became operational during the year and we still have one under construction (Avonmouth) which is well advanced and due for completion in 2020/21. These facilities are the culmination of an ambitious £1.5 billion ERF investment, to build 11 plants across the UK. We believe the market supports another phase of ERF development and are analysing opportunities for three new ERFs and for energy parks that would be able to service a range of energy-intensive facilities.

Strong governance and high standards of business conductViridor achieved a strong overall performance during the year. We ensure our people are incentivised appropriately and exhibit the right behaviours to enable us to achieve long-term sustainable growth. Our new Group-level sustainability strategy, approved by the Pennon Sustainability Committee, will help us to deliver sustainable growth as we pursue our vision and live our company values.

InnovationWe were one of the first in the UK to adopt a robotic sorter at our Skelmersdale plastics reprocessing facility, as part of our ongoing investment to improve the sophistication of our recycling and reprocessing capability. This advanced technology can differentiate between material compositions and make up to six separate sorts in one location. When the recyclables have been identified by the vision system, the robotic sorter then does the picking, providing quality recycling material for the manufacturing process.

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RESPONSIBLE SUPPLY CHAIN

OUR TARGET 2019–22

Adopt defined sustainability principles within our procurement and contract management processes, building resilience across our supply chain.

OUR OBJECTIVE

Enable sustainable supply chain decisions, practice and partnerships which embrace responsible business, human rights, equal opportunities, community benefits and positive social and environmental values.

FOCUS AREA:

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RESPONSIBLESUPPLYCHAIN

Being responsible We have supplier codes of conduct in place to ensure that people are treated fairly and with respect and dignity. We also have policies and procedures in place to assess, monitor and reduce the risk of forced labour and human trafficking occurring in our business and supply chains. Risk assessments of any high-risk supply partners have been completed to ensure compliance with the Modern Slavery Act.

Supply chain partnersOur supply chain partners play a vital role in supporting sustainable growth and cost base efficiency across the business. We work closely with our suppliers and continue to take steps necessary to ensure their performance meets our expectations.

Our supply baseWe are currently undertaking supplier segmentation and rationalisation to achieve a Group supply base of c. 3,000 suppliers. Through rationalising and segmenting our supply chain partners to reflect either strategic, key, preferred or transactional relationships, we are developing an approach that maximises our engagement with each supply chain partner.

New Group supplier code of conduct and sustainable procurement policy

Modern Slavery Working Group established

E-PROCUREMENT PLATFORM SUPPORTING A STRUCTURED, FAIR AND TRANSPARENT APPROACH TO SUPPLIER ENGAGEMENT

Formal contracts and framework agreements with all supply chain partners with commercial, quality and sustainability focus

SIGNATORY TO THE EU SKILLS ACCORD WORKING COLLABORATIVELY TO SUPPORT SKILLS DEVELOPMENT AND INVESTMENT THROUGHOUT THE SUPPLY CHAIN

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QUALITY SERVICES AND SATISFIED CUSTOMERS

OUR TARGET 2019–22

Deliver continual improvement in levels of customer satisfaction and service quality, and deliver defined methods to support vulnerable customers.

OUR OBJECTIVES

Aim to exceed expectations and to actively engage with our customers, clients and other stakeholders to build good relationships with them, and to continuously improve our services.

Work with and support our most vulnerable customers.

FOCUS AREA:

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QUALITY SERVICES AND SATISFIED CUSTOMERS

Strengthening our contracts We continue to work closely with local authorities to ensure the long-term sustainability of our business relationships. We extended our contracts with the Somerset Waste Partnership to 2031 and with Kent County Council for another two years. We also secured a contract at Hinkley Point C power station in Somerset which seeks zero-waste to landfill.

Improving customer serviceWe work hard to build strong relationships with our customers and to deliver excellent services to those served by Viridor. We continue to recognise the value of feedback from our customers to help us continue to deliver improvement in customer service and are looking at introducing customer user groups and extending our surveys across our wider customer base.

Customer collaborationWe made excellent progress with customers from the fast-moving consumer goods sector during the year in developing ‘closed-loop’ solutions that supply high-quality recycled plastics reducing the volume of virgin material required. These relationships are already established and we expect to collaborate further so that we lead major change in the plastics market.

recycling, energy recovery and waste management facilities

waste collection vehicles serving customers and securing materials for our network of assets

VIRIDOR’S TRUST PILOT SCORE IS

LOCAL AUTHORITY AND MAJOR CORPORATE CLIENTS

CUSTOMERS ACROSS THE UK

150c.300

32,000

600 ACCREDITED TO ISO 9,001 QUALITY MANAGEMENT STANDARD

7.1(OUT OF 10)

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FOCUS AREA SDG 2018/19 TARGET STATUS GREEN target complete, AMBER target ongoing, RED target not met

Workplace 1 Implement HomeSafe across the group COMPLETE – 73%.

2 Contribute to the achievement of Pennon Sustainability Target No. 3 (77% response rate to employee survey and achieve 63% Trust Index (via Great Place to Work employee survey))

COMPLETE – The response rate: 67%. The Trust Index score: 63%.

3 Contribute to Pennon Sustainability Target No. 4 (250 apprenticeship starts since programme benchmark)

COMPLETE – 361. 158 in 2017/18 plus 203 in 2018/19.

4 Increase the proportion of female employees to 16% (contributing to Pennon Sustainability Target No. 5 – gender diversity)

COMPLETE – The gender diversity across Pennon Group is 78.8% men/21.2% women. Our Senior Manager/Director diversity position is – 73.9% Male/26.1% Female.

Marketplace 5 Adopt CIPS sustainable procurement principles COMPLETE – CIPS sustainable principles are incorporated within the Code of Conducts and Sustainable Procurement Policy that is being rolled out across the business. COC will be issued to all new suppliers and included in contractual arrangements as appropriate.

6 Run a quarterly customer satisfaction survey INCOMPLETE – Surveys completed for commercial customer base, not yet for local councils etc. This is now built into the forthcoming three-year 2019–22 sustainability targets.

Environment 7 Identify a potential circular economy initiative/business opportunity COMPLETE – Project Vader (Black Plastics) full scale trial complete with retail and packaging partners. ‘Polymers 2’ project – Avonmouth plastics reprocessing facility approved.

8 Increase energy generation to 280MW (capacity) COMPLETE – 306MW.

9 Set function unit benchmarks COMPLETE – Performance parameters and associated emissions factors from across the business including: on-site diesel use; electricity and natural gas consumed; company car fuel used; fleet fuel used; number of business miles travelled by air and raid; and a record of F-gas equipment complete.

10 Create a new biodiversity strategy COMPLETE – Strategy approved in March 2018.

Community 11 Apply our ‘Business Class’ approach to all our school partnerships (contributing to Pennon sustainability Target No. 10)

INCOMPLETE – Target not met, but the broader Pennon programme redefines school partnerships (target therefore no longer applicable).

12 Organise two ‘showcase’ volunteering/community events COMPLETE – Two events held. Second event, although small in number, was high-profile due to BBC and ITV involvement.

SUSTAINABILITY TARGETS 2018/19 END OF YEAR UPDATE

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MAKE CONTACT

We’d love to hear from you. Please contact us with any feedback on our report, or if you’d like to find out more about how we are bringing resources to life.

Viridor Viridor Head Office Viridor House Priory Bridge Road Taunton Somerset TA1 1AP 01823 721 400 viridor.co.uk

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