20171213 WMOA 2017 AGA Minutes V1 - MyCommunity -€¦ · ·...
Transcript of 20171213 WMOA 2017 AGA Minutes V1 - MyCommunity -€¦ · ·...
Minutes of the 2017 Annual General Assembly – Windsor Manor Owners Association
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Minutes 2017 Annual General Assembly (‘AGA’) – Windsor Manor Owners Association
Date: 13/12/2017 Time: 11am Location: Community office, Windsor Manor
Attendees: Owners and authorized Proxy Holders, Macro staff
Apologies: RERA
Circulation: Owners, Board Members, RERA
Meeting Aim: Discussion and Approval of the AGA Agenda
Agenda 1. Registration Registration of Owners and/or Proxy Appointed Persons.
2. Quorum Establishment of Quorum
3. Opening Remarks Current Board Members Opening Remarks
4. Key Achievements & Challenges Brief presentation by Macro on Key Achievements in 2017
5. 2017 Service Charges Brief presentation by Macro on Service Charge Collection & Receivable in 2017
6. Nominated Board Members Two minute introduction by Board Member nominees (optional)
7. Motion 1 Election of New Board of the Windsor Manor Owners Association
8. 2018 Service Charge Budget Discussion of the proposed 1 Feb 2018 to 31 Jan 2019 Service Charge Budget
9. Motion 2 Approval of the 1 Feb 2018 to 31 Jan 2019 Service Charge Budget
10. Motion 3 Should the 2018 Service Charges not be approved, Owners Association delegates authority to the Board to approve revised Budget.
11. Motion 4 Approval of 2018 Financial Considerations
12. Motion 5 Approval of the 2016 Audited Financial Statement
13. Motion 6 Approval of the 2016 Annual General Assembly Minutes
14. Motion 7 Adoption of the 2017 Association Manager’s Annual Report.
15. Motion 8 Ratification of the appointment of Macro as Association Manager
16. Owners/Board Questions Owners Suggestions & Questions
17. Adjournment AGA Adjourned
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1. Registration of Owners and/or Proxy Appointed Person
Registration of owners commenced at 10.30am until 11.00am. Owners were present or represented by a Proxy and were provided a meeting pack which contained the Agenda, Service Charge Budget, Audit Report, Macro Annual Report and Voting Form. Establishment of Quorum A minimum quorum of 15% of total units is required to convene the Annual General Assembly (‘AGA’) and this was achieved in the presence of the Unit Owners that attended in person or by way of proxy, listed as follows:
Unit Owner Proxy Holder Unit (s) Bin Shafar Holding LLC Mr. Abdul Aziz Bin Shafar S01, S02, S03, S04, 502, 503, 504, 505, 510,
704, 715, 717, 719, 805, 808, 809, 914, 1001, 1002, 1009, 1010, 1208, 1209, 1212, 1214, 1308, 1316, 1319, 1403, 1404, 1410, 1411, 1415, 1419, 1420, 1504, 1508, 1509, 1604, 1605, 1608, 1609, 1610, 1611, 1705, 1707, 1708, 1710, 1711, 1803, 1806, 1807, 1904, 1908, 1909, 2002, 2003, 2004, 2005, 2008, 2102, 2104, 2105, 2107, 2108, 2111, 2205, 2206, 2209, 2212, 2302, 2305, 2306, 2307, 2401, 2403, 2406, 2407, 2411, 2501, 2502, 2503, 2504, 2505, 2506, 2507, 2508, 2509, 2510, 2511, 2512, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2608, 2609, 2610, 2611, 2612. Total = 103 Units or 164, 338 sqft
Al Sayyah Investment commercial Projects LLC
Mr. Marwan Al Sayyah S06, S07, S08, 507, 509, 702, 707, 919, 1013, 1206, 1210, 1214, 1217, 1305, 1402, 1406, 1407, 1408, 1412, 1413, 1506, 1601, 1606, 1706, 1712, 1804, 1805, 1809, 1906, 2007, 2009, 2106, 2112, 2203, 2207, 2304, 2308, 2310, 2312, 2402, 2409, 2801, 2802, 2803, 2804, 2805, 2806, 2807, 2808, 2809, 2810, 2811, 2812. Total = 53 Units or 83,095 sqft
Emad Azmy & Hoda Shaific
Mr. Prabhakar Govind Raut
S05, 506, 508, 701, 711,902, 912, 1005, 1207, 1211, 1215, 1304, 1401, 1405, 1409, 1414, 1507, 1607, 1612, 1702, 1704, 1709, 1808, 1905, 1907, 2006, 2101, 2103, 2109, 2110, 2204, 2208, 2301, 2309, 2404, 2405, 2408, 2412, 2701, 2702, 2703, 2704, 2705, 2706, 2707, 2708, 2709, 2710, 2711, 2712 Total = 50 Units or 84,108 sqft
Al Baraka Islamic Bank Mr. Mohamed Al Mutaweh
908, 910, 1309, 1310, 1311, 1312, 1313, 1314 Total = 8 Units or 8,882 Sqft
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Mr. Yousef Shalabi
820 Total = 1 Unit or 1,112 Sqft
2. A total of 215 units or 341,535 sqft (68%) of Unit Entitlements were represented at the meeting by
owners and/or their appointed proxies. 3. Opening Remarks
The meeting was opened by Roger Ghandour (‘RG’), Director of Association Management at Mace Macro Owner Association Management (‘Macro’) and introduced the Macro team including Vinoye Hrudayaswami, Association Manager, Sailesh Chulani, Association Manager and Juana Carungay, Community Administrator, and welcomed those in attendance and advised the purposed of the meeting. RG presented the meeting agenda on the slide and referred the audience to their meeting packs, which contained the meeting agenda, supporting documents and voting form. RG requested the board members for the opening remarks. Mr. Raut Prabhakar suggested that the Building completion Audit, statutory requirement from the Land Department, should be carried out since the cost involved is small compared to the maintenance cost of the building. RG informed the unit owners that since building completion audit is statutory requirement from RERA to get the service charge budget approved, since last two years the OA has been submitting undertaking letter to RERA that the OA intends to completion this audit soon.
4. RG began with the meeting by presenting the key achievements completed since the last AGA.
Operational Achievements
• Upgrade of Building Access Control System for residents to access the Pool, Gym and Parking Lobby areas.
• New Parking Gate Barrier Anti-‐Pass-‐back System installation and programming completed. The residents will require same parking access card to either enter or exit the building with their cars. The purpose of this new gate barrier system was to avoid the residents sharing parking access cards, avoid tailgating which will affect other residents.
• Mr Raut Prabhakar inquired if multiple cars can enter the building using the same parking access card. RG informed the owners that car which used the access card earlier to enter the parking area needs to exit the parking areas first to re-‐enter using the same parking access card.
• RG further informed the unit owners that for the new parking barrier system Macro had an issue with the previously appointed contractor M/s Nigma Lifts Installation & Maintenance Co., LLC, the agreement has been terminated. OA has received AED 11,900 from total AED 17,700 paid as 50% advance amount and the amount pending to recover is AED 5,800 which is due to the access cards which Macro has collected almost 95% of the parking access cards from the residents. The new parking gate barrier has been in operations and working properly.
• As part of our Community Safety Initiatives, there was a requirement to replace Gas Leak Detectors and connection hose inside every apartments, the OA decided as a community need to do it on
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behalf of the home owners as it would have been more difficult to ask every owner to do the work for their own and others safety.
• Mr. Raut Prabhakar inquired if there is any given life of these equipment’s which were recommended to be replaced. RG informed the unit owners that the give life of these equipment’s is for 5 years. Since it has now been 5 years since the building was constructed and handed to the unit owners, hence it was found necessary to replace these gas equipment’s. The OEM manuals were checked which were found correct. The cost of replacing the gas detector and connection hose is AED 46,863.93 and it was discussed in the previous board meeting that we will be recovering these charges back from the unit owners in 2018 budget.
• Fire Alarm System master control system replacement and programming completed successfully.
• As part of Community Safety Initiatives, additional parking bollards, Mirrors and speed humps installed in the parking area.
• Swimming Pool tiles replaced with new technology were we don’t have to empty the pool using special water proof glue.
• RT Floor water feature underwater lamps replacement completed.
• RT landscaping area curb stones repaired.
• Supply and Installation of Pool Chemical Dosing system
• Supply installation of NRV for Jockey Pump
Financial Achievements
• Since last few years OA has been maintaining a very high service charge rate of about 96%
• As of 12 December 2017, there are 7 apartments with outstanding service charges out of which two apartments 501 & 703 are repossessed by Dubai Islamic Bank and their recovery department is in contact with the OA inquiring the outstanding amount.
• Post Meeting update: Outstanding Service charges for apartment 501 was paid by Dubai Islamic Bank for AED 120,469.65 after the board agreed to withdraw the late payment penalty charges of AED 33,724.59
• Expenditure was AED 4,219,035 as of 30 Nov 2017
• Cash in the bank stood at AED 9,847,603 as of 30 Nov 2017
• One of the unit owner inquired how much amount is planned by OA to invest. RG informed the unit owners that the tentative AED 7m is planned for investment is AED 5m for long term 3 year bond, AED 1m with 24 month bond and another AED 1m with 6 month bond. The reason why Macro recommends different maturity and liquidity in case OA requires the money to attend any emergencies or community improvements. Balance amount will be kept in the bank as General fund to look after day to day expenses.
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Health, Safety & Environment Achievements
• Replacement of Fire Alarm Control Panel (‘FACP’) loop
• Elevator 3rd party testing and certification passed; load test satisfactory
• Rectification of faulty emergency and exit lights
• Mock-‐up -‐ Fire Drill conducted successfully. RG informed that this Fire Drill is planned every year to try to educate the residents on the quickest exit points, procedures which the residents needs to understand in case they leave the building in emergency situation. Also this allows the Macro to see that all system responds to the situation correctly and lessons to be learnt. Feedback form is distributed to all residents who participate in the fire drill to tell Macro if they have heard the fire alarm sounds in their apartment, did they face any issues or obstacles while they were evacuating the building via the staircase. All this information allows Macro and the FM Service Provider to be well prepared in advance in case of the real emergency event.
• Servicing of Firefighting nozzle and hose reel
• Rectification of Firefighting wet riser supply pipe line
• Supply and Installation of Elevator Emergency Landing Device Energy Saving Achievements
• One of the great achievements this year was our focus on reducing energy consumption and expenditure, which impacts the annual service charge budget. During 2015, an Energy Audit was conducted by Greentech whereby 11 energy conservation measures (ECMs) were recommended out of which the Owners Association has implemented nine of them during the first quarter of 2016; two ECMs were not implemented as they required a more significant investment and would be considered in future. RG presented the table of ECMs and a description of each ECM.
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• RG informed the unit owners some of the recommended ECM required investment while few others required behavioral changes by the maintenance team like changing the operational hours. One of the recommended ECM which required investment was replacing all CFL lights to LED lights in common area which has been completed in 2017. RG informed that the unit owners that next team in enhance further energy saving would be installation of the motion sensors in parking area as currently the all lights are switch on during night time. During the last board meeting which was approved and will be considered in 2018 budget.
• Based on the ECMs implemented, RG presented how they have translated into monetary savings with presentation of DEWA and Empower monthly charges charts in 2017 versus 2016 & 2015, as follows:
• DEWA charges for the common areas decreased by 3.2% or AED 39,618 in 2016 compared to 2015 and the charges were further decreased by 21% or AED 210,676 between February to November 2017 compared to same period in 2016.
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• Following is the Empower (Chilled Water) Energy savings achieved in 2017 compared to the expenditure in 2016 & 2015
• Empower charges for common areas decreased by 22.1% or AED 390,651 in 2016 compared to 2015 and further reduced to 14.9% or AED 178,896 from February to November 2017 compared to same period in 2016.
• DEWA and Empower forecast has been reflected in 2018 budget in terms of lower expenses for utility charges.
Key Challenges in 2017 included:
• RT Floor water features new drain line installation. Currently manually is being attended for the time being.
• Typical floor riser valve rectification
• Rectification of Faulty Corridor Lighting Control Systems as few sensors in the apartment corridor has been identified as faulty due to which the lights in the corridor as kept on all the time. Macro invited few specialists to check the issue. The original equipment manufacturer (OEM) is refusing to do a site visit without being paid AED 7,000 for an initial site visit; to which the OA cannot accept.
• Common area Site Plan/JOPD finalization – P1 Extra Parking Classification
• P5 Parking Ramp Leakage
• Domestic water riser leakage rectification-‐ Various Floor
• Replacement of ACP Cladding fire rated
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Community Upgrades:
RG presented few photos of the community improvements like
• Installation of new bollards at main driveway entrance and drop off area
• Replacement of Swimming Pool and Kids Pool Dosing System
• Replacement of Glass door at P1 Level
• Rectification of the Fire Pump piping support
• Replacement of Entrance pots and plants
• Replacement of water feature lights
• Replacement of Pool underwater tiles using waterproof glue technology.
5. 2017 Service Charge Collection & Receivables
RG presented the Owners Association’s financials: The following chart presents the annual service charge collection rate for the last three financial years and up to 30 November 2017: Service Charge Collection Rate, February – November 2017, AED
• RG informed that income in the form of service charges from homeowners had remained steady with the average collection rate of 96% for the year ending 31 January 2017.
• The collection rate from the current invoiced period (i.e. 1st August 2017 – 31 January 2018) as of 30 November 2017 was 96.9%.
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• RG informed the unit owners following collection strategies are deployed:
• Email reminders • SMS reminders • Telephone reminders • Transparency • Name and shame notice in the elevators and lift lobby • Meetings with Owners • Late Payment Fees • Denial of Non-‐Essential Services:
• Move In/Out NOC • Property Transfer NOC • Replacement of lost/damaged Access Cards
• RG then presented the Outstanding Receivables chart, the amount of overdue service charges by owners, for the last three financial years.
• Outstanding Receivables represents the accumulated service charges that have not been paid by homeowners during the period noted in the chart
• The outstanding service charge receivables as of end of November 2017 was AED 501,430.71 of which around AED 250,000 belongs to apartment 501 & 703; both these apartments are currently possessed by Dubai Islamic Bank due to non payment of their mortgages by the original unit owners
• Main reasons for delay in payment are due to financial constraints and cash flow by some unit owners
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• RG presented the Owners Association’s annual expenditure for 2017:
• One of the unit owner the expenses is around AED 5-‐6m per year, the cash available in the bank is AED 9.8m, why does the OA require so much money. Mr. Raut Prabhakar informed the unit owner that major portion of the cash in bank belongs to reserve fund which has been accumulated in past few years in term of reserve fund collection or savings. These funds will be used in case there is any major equipment to be replaced in the building.
• Mr Raut suggested that if we have surplus from the service charges for a particular financial year then OA should adjust the subsequent year reserve fund so that the overall service charge for the unit owners will drop.
• RG informed the audience that as per the recent reserve study conducted for Windsor Manor Tower, there is a shortfall of required reserves as not enough reserve funds were collected during the first 4 years since handover.
RG presented the Owners Association’s bank account balances as of 30 November 2017
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• RG informed the unit owners that the bank account balances is going steadily which is good sign. In 2018, the OA plans to invest a portion of these funds under Islamic Sharia Compliance for purpose of generating additional income to the community, which in turn can be used towards community upgrades and/or reducing future service charges.
• RG presented the unit owners following indicative profit rates from various banks for investment of AED 1m
• RG informed that Macro had checked the profit rate offer from National Bonds and they have offered two types of investments:
• Term Bond – offering 2.25% to 3.10% fixed • Savings Bond which is variable – offering 2.00% to 2.50% variable plus bonuses
Term 1 Year 2 Years 3 Years
Expected Profit 2.25% p.a. 2.50% p.a. 3.10% p.a.
Profit pay-‐out frequency Quarterly Quarterly Quarterly
Locking Period 3 months 3 months 3 months
• Mr. Raut Prabhakar suggested to check with First Gulf Bank (currently First Abu Dhabi Bank – FAB) because they offer good returns. RG further requested if somebody at ASGC can reach out to different banks as ASGC have good relations with these banks who may be offer more attractive returns.
• Mr. Raut Prabhakar informed during the meeting that FAB is offering two kinds of investments – Deposits and Bonds. RG informed that during the last board meeting it was decided that the amount would be invested in deposits and not in bonds as deposits are considered as save investments.
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6. Nominated Board Members
• RG proceeded to the next section of the Agenda and presented the list of board members nominees who intend to stand for election for the 2018 – 2019 Owners Association Board. Owners who had indicated their intention to run for the Board had completed the Board Nomination Form and submitted it to Macro prior to the meeting.
• Below is the list of the nominees that were requested to give an optional 2-‐minute presentation about why they should be elected and how they can contribute the community by representing the owners or the Owners Association Board.
• Mr Raut Prabhakar introduced to the unit owners and informed that their objective is to take care of the unit owners and to monitor the expenses of various maintenance being done in the building. To monitor the building management in the interest of the building owners. To participate in the innovative ideas like energy savings and receive feedback from the unit owners and accordingly address those points. Make sure that all local authorities’ compliance have been fulfilled.
Board Member Nominee:
Board Member Nominee Unit #
Mr. Abdul Aziz Bin Shafar 505
Mr. Prabhakar Govind Raut 506
Mr. Marwan Al Sayyah 507
Mr. Mohamad Al Mutaweh 1309
7. Motion 1: Simple Resolution – Election of the Windsor Manor Owners Association Board
RG advised four board member nominations were received prior to the meeting and explained the RERA regulations including having a minimum of five board members with a maximum of seven board members and three reserve members. RG further explained to the audience that each Owner cannot be represented by one more than one seat on the board.
The following Board Member nominees received the below votes:
• Mr. Abdul Aziz Bin Shafar 215 votes • Mr. Marwan Al Sayyah 215 votes • Mr. Prabhakar Govind Raut 215 votes • Mr. Mohamed Al Mutaweh 215 votes
215 votes were received towards Motion 1 a unanimous vote towards each nominee, representing a unanimous vote; therefore the above members were elected to the 2018 – 2019 Windsor Manor Owners Association Board.
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8. Discussion of the Proposed 1 Feb 2018 – 31 Jan 2019 Service Charge Budget RG opened the discussion of the proposed service charge as follows:
RG presented the breakup of the proposed 1 Feb 2018 to 31 Jan 2019 Service Charge Budget:
Fund% AED AED/sqft% % AED AED/sqft% % AED AED/sqft% %General'Fund' 70,012.48 5.83'''''''''' 65% 5,914,387.52 11.94'''''''''' 79% 5,984,400.00 11.79 79%Reserve'Fund' 38,460.59 3.20'''''''''' 35% 1,586,539.41 3.20'''''''''''' 21% 1,625,000.00 3.20'''''''' 21%Total%Annual%Service%Charge% 108,473.07 9.03%%%%%%%%%% 100% 7,500,926.93 15.14%%%%%%%%%% 100% 7,609,400.00 15.00%%%%%% 100%
Budget%Summary% AED% AED/sqft% % AED% AED/sqft% % AED AED/sqft% %Services' 30,522.33 2.54'''''''''' 28% 1,361,877.67 2.75'''''''''''' 18% 1,392,400.00 2.74'''''''' 18%Maintenance' 20,394.76 1.70'''''''''' 19% 1,064,805.24 2.15'''''''''''' 14% 1,085,200.00 2.14'''''''' 14%Utilities'A'DEWA' 0.00 A'''''''''''' 0% 1,200,000.00 2.42'''''''''''' 16% 1,200,000.00 2.36'''''''' 16%Utilities'A'District'Cooling'' 0.00 A'''''''''''' 0% 1,500,000.00 3.03'''''''''''' 20% 1,500,000.00 2.96'''''''' 20%Management' 6,873.20 0.57'''''''''' 6% 283,526.80 0.57'''''''''''' 4% 290,400.00 0.57'''''''' 4%Insurance' 3,384.53 0.28'''''''''' 3% 139,615.47 0.28'''''''''''' 2% 143,000.00 0.28'''''''' 2%Master'Community' 3,715.88 0.31'''''''''' 3% 153,284.12 0.31'''''''''''' 2% 157,000.00 0.31 2%Less:'Additional'Rental'Income' A1,704.10 (0.14)''''''''' A2% A70,295.90 (0.14)''''''''''' A1% A72,000.00 (0.14)''''''' A1%VAT 6,825.87 0.57'''''''''' 6% 281,574.13 0.57'''''''''''' 4% 288,400.00 0.57'''''''' 4%Total%General%Fund% 70,012.48 5.83%%%%%%%%%% 65% 5,914,387.52 11.94%%%%%%%%%% 79% 5,984,400.00 11.79%%%%%% 79%Reserve'Fund' 38,460.59 3.20'''''''''' 35% 1,586,539.41 3.20'''''''''''' 21% 1,625,000.00 3.20''' 21%Total%Annual%Service%Charge% 108,473.07 9.03%%%%%%%%%% 100% 7,500,926.93 15.14%%%%%%%%%% 100% 7,609,400.00 15.00 100%
Retail' Residential' Total
Services , 18.3%
Maintenance , 14.3%
Uklikes -‐ DEWA , 15.8% Uklikes -‐ District
Cooling , 19.7%
Management , 3.8%
Insurance , 1.9%
Master Community ,
2.1%
Addikonal Income , -‐0.95%
Vat, 3.79%
Reserve Fund , 21.36%
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RG presented the budget Comparison – Year on Year, AED/sqft:
RG presented the budget Comparison – Year on Year, AED:
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Key changes in proposed Service Charge Budget VAT (Value Added Tax)
Addition of 5.0% value added tax (VAT) on Services, Maintenance, Management, Insurance, Utilities and Master Community budget items as per new law
FM Services Reduced Budgeted amount as per 2017/2018 contract and actuals
Utilities -‐ DEWA & Empower
Reduced Budgeted amount based on actuals without cushion; ECM Savings
Additional Income
Reduced Budgeted amount due to loss of Media World Wall Banner Agreement
Strata Insurance
Increase as per 2017 actual
2018 Other Financial Considerations During the 2018 financial year, the Owners Association may undertake some or all of the below items as and when deemed necessary. The below items represent the best quote received to date for consideration at the 2017 Annual General Assembly as agreed by the Board:
9. Motion 2: Simple Resolution – Approval of the 1 February 2018 to 31 January 2019 Service Charge Budget at the net rate of AED 15.00/Sqft The proposed service charge budget was submitted as part of the AGA Notice and in the meeting packs provided to owners at the meeting. Owners were requested to vote on approving the proposed service charge budget as per the requirements of Law No.27 of 2007 Concerning Jointly Owned Properties in the Emirate of Dubai. Yes : 215 votes No : 0 votes
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Abstain : 0 votes 215 votes were received towards Motion 2, representing a unanimous vote to proceed with the motion.
10. Motion 3: Should the 2018 Service Charge not be approved, Owners Association delegates authority to the Board to approve revised Budget
Yes : 215 votes No : 0 votes Abstain : 0 votes. 215 votes were received towards Motion 3 representing a unanimous vote to proceed with the motion.
11. Motion 4: Approval of the 2018 Other Financial Considerations
Yes : 215 votes No : 0 votes Abstain : 0 votes 215 votes were received towards Motion 4, representing a unanimous vote to proceed with the motion.
12. Motion 5: Approval of the 2016 Audited Financial Statements
Yes : 215 votes No : 0 votes Abstain : 0 votes 215 votes were received towards Motion 5, representing a unanimous vote to proceed with the motion.
13. Motion 6: Approval of the 2016 Annual General Assembly Minutes Yes : 215 votes No : 0 votes Abstain : 0 votes
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215 votes were received towards Motion 6, representing a unanimous vote to proceed with the motion.
14. Motion 7: Adoption of the 2017 Association Manager’s Annual Report
Yes : 215 votes No : 0 votes Abstain : 0 votes 215 votes were received towards Motion 7, representing a unanimous vote to proceed with the motion.
15. Motion 8: Ratification of appointment of Mace Macro as Owner Association Manager Yes : 215 votes No : 0 votes
Abstain : 0 votes 215 votes were received towards Motion 8, representing a unanimous vote to proceed with the motion.
16. Questions and Answers
• Mr. Raut Prabhakar suggested to check with Federal Tax Authorities (FTA) that since the OA is not yet registered with Dubai Land Department, if the OA requires VAT registration because the service providers will be charging the OA VAT as per the FTA requirement and similarly if OA is obliged to bill the VAT charges to the unit owners.
• RG pointed out that due to VAT impact on the Reserve Fund which OA has been building has been accounted without 5% VAT so in future whenever OA needs the replace any equipment from the reserve fund on which 5% VAT will be applied which OA didn’t budget for this 5% VAT in reserve fund prior 2017, so this is the shortfall which OA might need to reconsider for the future.
• Mr. Abdulaziz Bin Shafar suggested that regarding the exterior cladding replacement; OA should wait until there are clear guidelines either from RERA or Dubai Civil Defense. RG suggested that Macro will invite proposal for the vendors approved by Civil Defense for the replacement of cladding.
Mr. Marwan Al Sayyah suggested in the meeting that there could be a need to appoint a consultant.
• Mr. Mohammad Al Mutaweh suggested conducting a satisfaction survey from unit owners and occupants (tenants). RG informed that such survey was conducted in 2016. RG informed that Macro would conduct a resident satisfaction survey in 2018.
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17. Adjournment Macro and the Board thanked everyone for their attendance and participation. Appreciation was shown by owners and proxy holders. The meeting was adjourned at 12:15pm. Board Approval – AGA Minutes – 13 December 2017 at 11:00am, Community Office, Windsor Manor
Name Title Signature
Mr. Abdul Aziz Bin Shafar Chairman
Mr. Marwan Al Sayyah Board Member
Mr. Prabhakar Govind Raut Board Member
Mr. Mohammad Al Mutaweh Board Member