2017 Tenant Handbook...633 St Clair Tenant Handbook MOVE IN/OUT PROCEDURES To safeguard the smooth...

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633 St Clair Tenant Handbook 633 St. Clair 2017 Tenant Handbook Managed by Tenant Handbook

Transcript of 2017 Tenant Handbook...633 St Clair Tenant Handbook MOVE IN/OUT PROCEDURES To safeguard the smooth...

Page 1: 2017 Tenant Handbook...633 St Clair Tenant Handbook MOVE IN/OUT PROCEDURES To safeguard the smooth business operations of all our tenants, we require that all moves begin before 7:00

633 St Clair Tenant Handbook

633 St. Clair

2017 Tenant Handbook

Managed by

Tenant Handbook

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633 St Clair Tenant Handbook

TABLE OF CONTENTS

INTRODUCTION ............................................................................................................. 3

BUILDING MANAGEMENT TEAM ................................................................................. 4

BUILDING ADDRESS AND HOURS .............................................................................. 5

BUILDING WEB PAGE .................................................................................................. 4

MOVE IN/OUT PROCEDURES ...................................................................................... 5

BILLING PROCEDURE .................................................................................................. 9

TENANT SERVICE REQUESTS .................................................................................. 10

RATE SCHEDULE* ...................................................................................................... 11

MAIL SERVICE ............................................................................................................. 12

DELIVERIES ................................................................................................................. 13

SAFETY AND SECURITY ............................................................................................ 14

HVAC SERVICE ........................................................................................................... 18

BUILDING AMENITIES ................................................................................................ 20

MISCELLANEOUS ....................................................................................................... 21

COMMUNITY INFORMATION/SERVICES…………………………………………………24

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633 St Clair Tenant Handbook

INTRODUCTION Welcome to the 633 St. Clair Building! 633 St. Clair is managed by a professional management team from Jones Lang LaSalle. The Management Team has been chosen for its expertise in managing first-class office properties. It is our objective to provide you with the highest quality service available to ensure your comfortable, continued tenancy.

Thank you for choosing this American College of Surgeons owned and Jones Lang LaSalle managed property to locate your business! The American College of Surgeons is one of America's premier property owners.

Jones Lang LaSalle Americas, the building’s management team, has designed this tenant/building occupant guidebook for new building occupants to provide pertinent property information. This guidebook will likely be utilized by the person who is responsible for coordinating your office needs and who is the primary contact for communicating with the building/property management team. We will also provide you with a separate Tenant/Building Occupant Emergency Preparedness Handbook that contains emergency procedures for your tenant safety team and employees. A tenant safety team that includes Fire Wardens, Assistant Fire Wardens, Searchers, Stairwell

Monitors, and Elevator Monitors MUST be chosen by each tenant, pursuant to the Tenant/Building Occupant Emergency Preparedness Handbook, and provided to the building management team. The policies contained within this guidebook are subject to change from time to time. Should any of the information in this guidebook differ from that which is contained within your office lease, the lease rules and regulations override the contents of this guidebook. If you have any questions on the information in this guidebook or need additional information, please contact the building management team.

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BUILDING MANAGEMENT TEAM The building management team is a highly motivated group of security, service, leasing, and management professionals who take full responsibility for the coordination of resources and condition of the building. The objective of the property management team is to provide you with the highest quality service possible through smooth, efficient operations that ensure your comfort, safety and continued tenancy at the building. The building management office is located on the 24

th floor. The office is open daily from 8:30

a.m. to 5:00 p.m. Monday through Friday and is closed on Saturdays, Sundays and major holidays. The office may be reached at the following: Office of the Building………………………..…………(312) 943-1010 Facsimile………………………………….…………….(312) 943-5013 Web Address…………………..……………………… After normal working hours, the building management office telephone is answered by building Security located at the center of the lobby floor. To contact the Office of the Building, please call (312) 943-1010. During non-business hours all calls will be answered by security. The following is a listing of the building management team: General Manager ......................................... Jennifer V. Majerus Chief Engineer ............................................. James Mazar Property Administrator ................................. Emily A. Coates Security Supervisor ...................................... Michael Theisen

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BUILDING ADDRESS AND HOURS The building is located in the North Michigan Avenue District and is bounded by Erie, Ontario and St. Clair streets. The street to the north of the building is Erie Street. The building address is:

For Mail/Business Deliveries: 633 North St. Clair

Chicago, Illinois 60611 Normal building hours are as follows:

6:00 a.m. - 6:00 p.m. Monday – Friday 8:00 a.m. - 1:00 p.m. Saturday

The Office of the Building will be officially closed on the following holidays:

New Year's Day Labor Day Memorial Day Thanksgiving Day Independence Day Thanksgiving Day Christmas Day

Other office closing may occur throughout the year in which cases, your office will receive email notification. Security officers will be on duty during each of these holidays. Should you require any routine cleaning, heating, ventilation, air conditioning or other special services on any of the above holidays, please contact the Office of the Building at least 48 hours prior to the holiday. Since the building staff and contractors also observe these holidays, you will be charged for any of the above services. We will be glad to provide you with a cost estimate.

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BUILDING WEB PAGE The building website is expected to be up and running in the Spring of 2016. This website will be an online communications hub created specifically for the tenants of the building. The site will allow you to view and request the following:

Building news and announcements Building memorandums and forms Key contact information E-mail work order request Local web services Community activities

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MOVE IN/OUT PROCEDURES To safeguard the smooth business operations of all our tenants, we require that all moves begin before 7:00 a.m. or after 5:00 p.m., Monday through Friday and/or all day on Saturday or Sunday. We have compiled the following points and highlighted pertinent building rules and/or information to assist you in planning your move. To simplify the moving process, please remember to call the building management team as soon as you begin planning for your move. We will be able to assist with:

Scheduling an elevator Ordering or removing suite signs and directory board strips Obtaining or returning the necessary access cards and keys Obtaining or returning the Tenant Emergency Preparedness Handbook Establishing a safety team Providing after-hours services during your move Scheduling cleanup after the move Information regarding the required Certificate of Insurance from your moving

company, including the required additional insured entities

Moving Procedures

Provide the building management team with a letter listing the following information:

Date of move. Time periods the freight elevator will be needed. Name of moving company and the name of the moving supervisor for the moving

company and tenant. Proof of insurance coverage by the moving company that is consistent with the building

requirements. Forwarding address and phone number.

To accommodate the interests of the tenant and to protect the property, the following policies regarding movement of office furniture and equipment should be followed:

All items to be moved in must be taken to the loading dock. Movers must contact the security desk prior to unloading tenant materials or furniture. The mover will be required to sign in at the dock office.

As far in advance as possible schedule your move with the building. The move will be scheduled based on the availability of freight elevators and building service personnel.

For evening and weekend moves, you will be charged for services of the freight car operator and dock officer. On Saturday there is a 4-hour minimum charge and on Sunday there is a 5 ½-hour minimum charge.

Each Tenant must provide advance written notice whenever furniture and equipment is to be removed from the property by either the tenant or contractor. These individual items will be removed only by use of a Building Pass issued by the Office of the Building under the tenant’s authorized signature.

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Tenant/Building Occupants Responsibilities Prior to Moving Out

Tenants/Building occupants will benefit by completing the following tasks before moving out:

Notify the building manager of your move-out times and dates. Coordinate any special requirements with the building management team. The name and person to contact with your firm’s mover. Contact your telephone/cable company to discontinue service at this building. Turn in your office keys and building access cards. Follow the “Moving Procedures” described below in executing your move. Provide post office with change of address. Provide new billing address.

Special Requirements

The building must be advised in writing of any special requirements in connection with the move-in date. For example if furniture, supplies, equipment, etc. are due prior to the move, arrangements must be made for use of the freight elevator including top loading the elevators, and for access to the tenant suite.

Clean-Up

The moving company and the tenant/building occupant will be responsible for leaving the building and premises clean by removing all cartons and other trash generated in the move. If you need help in the clean up, building personnel can be provided on a time and material cost/plus basis.

Property Damage Any and all damage to the building elevator areas, doors, corridors, tenant spaces, or grounds that the tenant, moving company, or its employees or agents cause will be the responsibility of the tenant. If needed the landlord will perform the required repairs with the expense billed to the responsible Tenant/building occupant.

Additional Precautions for Movers

The mover shall furnish all necessary equipment including among other things dollies, truck, etc. as may be required. This includes masonite floor and wall protection. All mobile equipment used in the interior of the building must have rubber-tired wheels and must be maintained free from grease and dirt. Movers must not prop any doors open during the move. The mover must remove all padding and packing materials from the property.

Insurance Requirements for Movers The mover must, at the mover’s sole cost and expense, obtain, maintain and keep in full effect the following types of insurance and minimum coverage, as shown below. The tenant shall provide the Office of the Building with the mover’s Certificate of Insurance at least ten (10) days prior to the move.

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Commercial General Liability Combined Single Limit - $3,000,000 per occurrence and annual aggregate per location. Such insurance shall be broad form and include, but not be limited to, contractual liability, independent contractor's liability, products and completed operations liability, and personal injury liability. A combination of primary and excess policies may be utilized. Policies shall be primary and noncontributory. Worker's Compensation - Statutory Limits Auto Liability Insurance with limits of $1,000,000 per occurrence minimum including owned, hired, and

non-owned automobiles. Such insurance shall cover injury (or death) and property

damage arising out of the ownership, maintenance or use of any private passenger or

commercial vehicles and of any other equipment required to be licensed for road use.

All such policies shall be issued by insurers acceptable to Landlord with A.M. Best ratings of not less than

A-XII and licensed to do business in the State of Illinois and shall contain a waiver of any

rights of subrogation thereunder. Such insurance shall be primary and non-contributory.

Crime Insurance/Fidelity Bond – Contractor shall be responsible for loss to Owner property and customer

property, directly or indirectly, and shall maintain Fidelity Bond or comprehensive crime

insurance coverage for the dishonest acts of its employees in a minimum amount of

$1,000,000. Owner shall be named as “Loss Payee, As its Interest May appear”, on this

Fidelity Bond or comprehensive crime insurance policy.

Errors and Omissions Liability (applicable for Uninterrupted Power Source (UPS)

services and/or work only) Service Contractor shall provide Liability limits of at

least $5,000,000 per claim and $5,000,000 in the aggregate. The retroactive

insurance date of such insurance shall be no later than the commencement date of

the contract. Such insurance shall be provided for two years beyond the

completion of the work.

Employer's Liability Minimum liability limits of $1,000,000 bodily injury by accident each accident, $1,000,000 bodily injury by disease policy limit; $1,000,000 bodily injury each employee. Commercial Automobile Liability Combined Single Limit - $1,000,000 per accident. Such insurance shall cover injury (or death) and property damage arising out of the ownership, maintenance or use of any private passenger or commercial vehicles and of any other equipment required to be licensed for road use. Property Insurance All-risk, replacement cost property insurance to protect against loss of owned or rented equipment and tools brought onto and/or used on any Property by the Service Contractor. Additional Insurance Requirements Policies described in Sections A and D above shall include the following as additional insured, including their officers, directors and employees. A GL-2010 Endorsement shall be utilized for the policy(ies) described in Section A above. Please note that the spelling of these parties must be exactly correct or the Contract Duties will not be allowed to commence.

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1. Chicago Title Land Trust successor trustee to American National Bank and Trust Company of Chicago as Trustee under Trust Agreement dated February 1, 1996 and known as Land Trust Number 121309-02, (Owner)

2. American College of Surgeons (Affiliate) 3. Jones Lang LaSalle Americas (Illinois), L.P., an Illinois Limited Partnership Service Contractor waives any and all rights of subrogation against the parties identified above as additional insureds. All policies will be written by companies licensed to do business in this state and which have a rating by Best's Key Rating Guide not less than "A-/XII". Service Contractor shall furnish to the Owner Certificate(s) of Insurance evidencing the above coverage. Original Certificate(s) of Insurance must be provided before Service Contractor commences Contract Duties or Contract Duties will not be allowed to commence. Certificate(s) of Insurance relating to policies required under this Agreement shall contain the following words verbatim:

…."It is agreed that this insurance will not be canceled, not renewed or the limits of coverage in any way reduced without at least thirty (30) day's advance written notice, ten (10) days for non-payment of premium sent by certified mail, return receipt requested to: Jones Lang LaSalle Americas (Illinois) L.P. 633 St. Clair Chicago, Illinois 60611 "

In addition, the language set forth in this paragraph shall also be added to each policy in the form of an endorsement.

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BILLING PROCEDURE Payments Rent and tenant/occupant charges are due and payable on the first day of each month. Billing

statements are sent to each tenant at the end of each month preceding the due date. Payment

of additional charges, including but not limited to tenant service requests, must be

included with the rent payment. All checks should be made payable Jones Lang LaSalle Americas (Illinois) L.P. and mailed directly to:

Jones Lang LaSalle

P. O. Box 94596

Chicago, Illinois 60694-5496 Late charges for payments received after the due date may apply. Please refer to your lease for specific language.

Insurance The tenant/building occupant must maintain at its expense during the term of the Lease Worker’s Compensation Insurance, Employer Liability Insurance, Property Damage Insurance, and Commercial General Liability Insurance, all at specific minimum limits outlined in your lease. An original Certificate of Insurance must be delivered to Jones Lang LaSalle prior to move-in. A current Certificate of Insurance must be in place at all times. Please refer to your lease or call the Office of the Building at (312) 943-1010 should you have questions concerning the form of the insurance.

Tenant Billing Address If the billing address is different than the tenant’s suite location in the building, the tenant’s/occupants billing address should be established prior to move-in and properly noted on the form included in the Tenant/building occupant Information section of this guidebook.

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TENANT SERVICE REQUESTS

To facilitate a quick response, tenants should be familiar with the following procedures for requesting building services:

1. Go to https://secured.360facility.net/633stclair and put in your user ID and Password. If you do not have a user ID and Password for 360 Facility, contact the Office of the Building and one will be set up for you.

2. You may also call the Management Office at (312) 943-1010 to place a service request..

3. Give the following information:

Tenant name

Tenant suite number / room number / cubicle number

The name of the individual calling

Detail of the problem (suite temperature, cleaning, electrical, etc.)

4. The Property Administrator will dispatch the proper personnel to service the request.

5. Response time to the request may vary however, the request can usually

be categorized in the following manner:

EMERGENCY (water leak): Immediate Response.

COMFORT CALL (suite temperature): Within 15 minutes.

CLEANING REQUEST: Will be taken care of that evening by cleaning crew unless the request is urgent. If so, the day porters will be dispatched immediately to accommodate the request.

SPECIAL SERVICES: Variable time, depending upon availability of day porters or engineers and the urgency of the request.

5. If the request is for a special service, a Tenant Work Authorization (TWA)

will be filled out explaining the nature of the work involved. The tenant will be required to sign the work authorization.

6. After the completion of the service, the Tenant Service Coordinator will call the tenant to ensure that the request was completed to the tenant’s satisfaction.

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Rate Schedule*

SERVICE CHARGE*

After-Hours HVAC Rates 2016 Summer Rate (Jun – Aug) $95.00 / Hour 2016 Winter Rate (Jan – May, Sep – Dec) $25.00 / Hour

Day Porter Services (half-hour minimum) $39.69/hour

Engineer Services: (half-hour minimum) Mon-Fri, 6am-10pm; Sat 6a-2p $57.57/hour Overtime (Mon – Sat): $86.36/hour Sundays and Building Holidays: $115.14/hour

Materials: Keys $3.00 per new key Access Cards** $20.00 per new card

Gondola pick-up/drop-off $15.00 Special services/ additional cleaning Bid provided to tenant approval per

lease terms.

*All prices subject to change without notice. **The reprogramming of access cards (reactivate, update, or cancel) will be

charged according to the current Engineer Services rate.

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MAIL SERVICE US Mail The building has a U.S. Mail box. It is located in the center of the lobby directly in front of (or facing east) the security desk. Pick up times are:

Monday – Friday 3:30 p.m. 5:00 p.m. Saturday: No pick up.

The U.S. Postal Service delivers mail directly to individual tenant suites Monday through Saturday at unscheduled times during the day. There is no in-building mailroom.

Express Parcel Service

For your convenience, there are drop boxes for Federal Express and United Parcel Services (UPS) located by the security officer’s desk in the freight area. Their information is below: Federal Express ........................................... 1-800-463-3339 .................................................................... Pick up 7:30 p.m. UPS ............................................................. 1-800-742-5877 .................................................................... Pick up 8:00 p.m.

Courier and Messenger Services

All arrangements are made directly between the building occupant and the service. Messengers are required to sign in at the dock and use the freight elevators to pick up and deliver mail. Messengers are strictly prohibited to use the passenger cars. Chicago Messenger Service: 312-666-6800

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DELIVERIES All large package, cart, and bulk deliveries to the building must be made via the building’s small

or big freight elevators. Deliveries are not allowed through the lobby or any building entrances. These deliveries include those made by messengers, contractors, delivery services, etc. All large deliveries (furniture, etc.) should be scheduled in advance with Building Management. Floor protection (Masonite, etc.) is required from the elevator to the delivery point on a tenant floor.

Freight Elevators There is one (1) freight elevator that serves this building with a maximum load capacity of 3,000 pounds. Scheduling large deliveries is extremely important as these elevators provide vertical transportation for all deliveries, in-house services, and contractors. In order to maintain a professional appearance and atmosphere the following instructions apply to use of both elevators:

Use of passenger elevators is strictly prohibited for large deliveries. All large deliveries and moves must be scheduled with the building at least 24 hours

in advance. Tenants must accept and sign for all deliveries at the dock. Deliveries or moves requiring more than two elevator trips must be scheduled before

7:00 a.m. or after 5:00 p.m. Floor protection must be used for all large deliveries or moves. Holding areas are not available at the dock; as such, arrangements must be made

for immediate delivery to the suite. Normal loading dock hours are from 7:30 a.m. to 4:30 p.m. Monday through Friday.

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SAFETY AND SECURITY

The safety and security of our tenants and the building are our highest concern. Systems and procedures have been developed and implemented to maximize personal safety and minimize property damage. Please refer to the Tenant Emergency Preparedness Handbook for emergencies and security for full details of these procedures and systems.

Security Staff

The building maintains a security desk in the lobby. Our security guards enforce building regulations, maintain order and are on the alert for any unusual activities within the building. All persons are required to sign-in at the guard station between 6:00 p.m. and 7:00 a.m. (after hours), Monday through Friday, holidays, and weekends. After-hours access to the building is limited to 633 St. Clair entrance of the building. To enhance the security of the building, Building Access Cards (see below) are required for any individual to enter the building during after hours. Tenants should also carry the correct key to their suite, as building security guards are not allowed to provide tenants access to any suites or other building areas. For further protection, security personnel are not permitted to accept any deliveries. All deliveries should be scheduled during normal business hours, or prearranged via written notification to the building. This notification should be received by the building management team at least 24-hours in advance of the delivery.

Tenant/Building Occupant Building Access Cards

To enhance security, the building has a Card Key security system. A 633 St. Clair building Card Key must be passed over the electronic reader at the lobby console in order for an individual to gain access to the Building during non-business hours. The individuals name will appear on a computer screen also located at the lobby console. The security officer will then ask for picture identification and verify all information before allowing the individual to proceed. To receive Building Access Cards, the tenant’s/building occupants Office Manager should submit a list of employees who should receive a card (refer to the Tenant/Building Occupant Information Appendix of this handbook). Lost or stolen Building Access Cards should be reported immediately. A nominal charge may be assessed for repeat losses of building cards. When an employee is terminated from your employ, the building management team must be notified so that his/her name can be removed from the building access system. Additionally, his/her Building Access Card should be collected and turned in to prevent further access to your suite.

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After Hour Visitors or Non-Building Employees

Tenants/Building Occupants of the building may have visitors come to the building after-hours and on weekends. If visitors are to be permitted unaccompanied access to tenant’s suite, the visitor will be required to sign the building’s logbook. The guest(s) must check-in with the security guard on duty and gain admittance to the building provided the tenant has listed their name. After hours, if a building occupant accompanies the guest(s), the building occupant must present his/her valid I.D. card in the form of a license or state identification card.

Building Removal Passes

Before any equipment or similar office merchandise may be removed from the building, the tenant must issue a Building Pass. The Office of the Building maintains an Authorized Name

and Signature List based on information submitted by the tenant. All passes must be signed

by an authorized signer and validated by the Building Management or Security. In order to ensure your security and minimize theft, describe on each pass the material being removed, by whom, and the date on which it is being removed.

After Hours Vendor/Contractor Access

There may be special instances when vendors or contractors may need to perform work in your suite after hours. In such instances, please provide written notification to the building management team that states the name(s) of the individual(s) and/or company, the date and approximate time they will be coming and confirmation of insurance certificate on file with the building if required. The contractor will be required to produce personal and company identification upon check in. Unless advance notice is provided to the building management team, the contractor will not be allowed into the building or into your suite.

Special Keying

All keys in the building are included in a Building Master Key system. This key system is necessary so that the building staff has access to all areas in the event of an emergency. For this reason, we require that no locks be changed or additional locks/bolts added to any door within your suite. If additional lock work for your suite is necessary, this service must be coordinated through the Office of the Building. As standard building policy, we rekey each suite before new tenants move in. This insures the security of that space for the new building occupant. If you would like additional keys to any of the locks in your suite, they can be obtained through the building management team. In response to your internal security needs, we can provide additional services which include:

Separately keying individual offices

Rekeying the entire suite

Installing security systems It is the tenant’s/building occupants responsibility to recapture and turn in the keys of all terminated employees in order to maintain the security of your suite. If replacement locks are

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needed because keys have not been collected from the terminated individual(s), tenant will be charged for this service.

Emergency Telephone Numbers

In the case of an emergency, such as theft, fire, or other incident after normal business hours, we will notify a designated emergency contact from your company. You should provide us with the name and home telephone number of the designated person. This procedure allows us to alert you as soon as possible in the case of any unforeseen circumstance.

Our security system comprises of many elements including 24/7 building security staffing, electronic and manual access controls, a fully automated fire and smoke detection system, and two-way radio communication between the building management staff, engineering staff and building maintenance staff. The ultimate responsibility for security in your suite rests with you, the tenant.

After-Hours Tenant Building Entry After-hours entry into the building requires a building access card provided to each tenant employee. This card must be presented at the lobby desk and waived in front of the proximity reader in order to gain entry. Those who wish to access the building after hours and do not have a proper building-provided ID will be denied access at the discretion of the security officer. Building entry during normal work hours is “open.” No identification is required.

Tenant/Building Occupant Precautions In public buildings security is a coordinated effort between the building occupants and the building management team. During the day, be sure that entrances are never left unattended. Valuables, such as purses, laptop computer, cellular phones and any item that could be easily taken, should be locked up any time that a workstation is unattended. When leaving at night, please insure that the entrances and exits to your suite are locked, lights turned off, and that suite entrances and exits are secure.

Solicitation Solicitation is not permitted at the building. If you notice a suspicious person within the building, please immediately call Jones Lang LaSalle and provide as much detailed information as possible regarding the person and his/her location. Building security will attempt to locate this person to escort him/her off the premises. We also suggest that you require identification from any non-employee who may come to work in your suite.

Theft and Insurance Any suspected theft, no matter how small, should be reported to the building management team and to the local police department (as you deem appropriate) immediately. Personal property insurance is the responsibility of each building occupant.

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Incident Report To provide an accurate record of building incidents, the building management team is required to document the incident for any accident, theft, or other incident occurring on the property. We would appreciate your cooperation in answering questions in this regard when asked by Security or another member of our building staff.

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HVAC SERVICE General Base building Heating Ventilation and Air Conditioning (HVAC) consists of electric heat and variable air volume perimeter and interior air systems, all controlled by the building automation system. HVAC is provided Monday through Friday from 7:00 a.m. – 6:00 p.m. and on Saturday from 8:00 a.m. – 1:00 p.m., unless special provisions are included in your lease. The Office of

the Building requires a 72 hour notice for after-hours HVAC. For example, after-hours HVAC on Sunday must be requested no later than Thursday. The inside temperature is maintained at a comfortable level as defined by the specifications in your lease and is controlled by remote thermostats located throughout tenant spaces. Building occupants should not attempt to reset the thermostats.

The use of space heaters is strictly prohibited. Although the automated energy control and building automation system provides efficiency of operation and maximum tenant comfort, should temperatures fall outside your personal comfort range or if you would like to arrange for additional HVAC service during non-standard hours, please call the Office of the Building. HVAC System Overview The Building ventilation system consists of a central plant refrigeration system which serves the air-handling units located on the 15

th and 16

th floors, creating two air distribution tiers within the

office tower. Each floor is served by a variable air volume system providing total separation of interior and exterior spaces. Perimeter heating is accomplished by means of automatically controlled fan powered VAV boxes with integral electric heating coils. Typical floors are provided with 12 temperature control zones for the perimeter office space, plus an average of 5 zones for interior spaces. Supplemental tenant cooling requirements for computer rooms and other special equipment are accommodated by a separate condenser water system and increased cooling tower capacity. HVAC design criteria: Heating Season Outside temperature = -10ºF DB Inside temperature = 72ºF DB Cooling Season Outside temperature = 94ºF DB 75ºF WB Inside temperature = 75ºF DB 50% relative humidity

Energy Management and Conservation Energy use is the single largest expense at the building. In an effort to minimize costs to all tenants, we have an ongoing program of identifying and implementing conservation projects. Your cooperation with any announced programs will be greatly appreciated.

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633 St Clair Tenant Handbook

Individual switches control the lights in each tenant suite. In order to reduce operating costs, please turn off all lights, computers, copy machines, calculators, radios and coffee machines when you leave your suite in the evening. The night cleaning staff, when cleaning your suite, will utilize only the necessary electricity and turn all lights off when finished. Every building user will benefit from these simple measures to conserve energy.

Equipment Maintenance Building Management utilizes a preventative maintenance and work order tracking and scheduling program to ensure reliable comfort and efficient operation of building systems.

Staff Training Building engineers receive ongoing training for the proper and optimal operation and maintenance of all building systems. Training is also provided on occupational safety, personal and public safety, fire/life safety, security and other building-related items.

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BUILDING AMENITIES The building’s amenities includes: Food Service

The Capital Grille This New York style steakhouse, located at the corner of St. Clair and Ontario, is

more than just an amenity but an experience in itself. With its extensive, award-winning wine list and the level of service and attention to detail, the Capital Grille will make your dining encounter truly memorable. The sophisticated dark wood and brass ambiance is ideal for business entertaining as well as special occasions. For reservations call 312-337-9400.

Hotel Service

Hyatt Magnificent Mile

The Hyatt Magnificent Mile is an oasis of comfort located at the corner of St. Clair and Erie. Enjoy thoughtful touches like high-speed Internet access and a

cordless multi-line phone. Dine at the chic Level Two or unwind in the fitness center and indoor pool. Relax with a walk through the vibrant Streeterville neighborhood - or let the hotel’s concierge plan a special outing.

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MISCELLANEOUS

Smoking Restrictions The building complies with the state Indoor Clean Air Act. As such building occupants are also responsible for compliance, as follows:

No smoking is allowed inside the building at any time. No smoking is allowed within 25 feet of any entrance, public or private to the

building. A designated smoking area is located outside in the dock area.

Paper and Equipment Recycling

The building has an active recycling program in place. The building management team will provide each occupant with a desk side container for collecting recyclable mixed paper (see the “YES” list below). Training will also be provided, as needed, to you and your staff. The container for non-recyclable waste that you use at your desk will be lined so that it can be dedicated to trash disposal only (see the ‘NO” list below).

Recycle - YES!

NO!

White and Colored Office Paper Wax or Plastic-Coated Paper

Cardboard (OCC) Wax or Plastic-Coated Paper Bags

Carbonless Forms Tissues

All Envelopes with/without Windows Napkins or Paper Towels

Post-It-Notes Carbon Paper

Advertising Brochures Wet Trash (anything wet)

Fax Paper Tyvek products (Fed Ex, DHL envelopes)

Junk Mail Photographs

Magazines 3-Ring Binders with metal

Newspapers Overhead Transparencies

File Folders

Paper with Staples or with Paperclips

Remember These Two Simple Rules:

“When In Doubt, Throw It Out!”

“If You Can Tear It, You Can Recycle It”

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Box Disposal As office supplies and equipment come into your office, please be sure to adhere to the following box disposal procedure:

All boxes must be broken down to a flat form. Do not leave any boxes in the common areas of the building including the freight elevator

lobbies. Mark the boxes “TRASH”; the janitorial staff will not take anything that is not marked. Leave boxes for the nightly janitorial staff or arrange for special pick up by contacting the

building management team. Tenants may not fill or partially fill any dumpster without scheduling an extra trash pick-up

with the building management team.

Trash Compactors The building trash compactors are located in the loading dock area. These are reserved for the nightly janitorial service. The building prohibits access to the compactors. Excluding typical office trash that the building occupants would generate as a normal course of business, disposal of large quantities of trash can be scheduled at the tenant’s expense. Tenants/building occupants may not fill or partially fill any dumpster without scheduling an extra trash pick-up. The building management team may assist tenants with computer and electronic equipment disposal and recycling by providing referrals. The building’s policy on the disposal of computers and electronic equipment are similar to that of used office furniture, and do not fall within the normal realm of trash disposal services provided by the building.

Electrical and Cabling Requirements Prior to any electrical wiring alterations or cabling of any nature, specifications must be submitted to the building management team. The following requirements must be met for all installations within tenant’s premises, whether performed by your own people or by a contractor including data, voice, low voltage and fiber optics wiring. Some are listed below. Please refer to the Building Rules and Regulations that are part of each tenant’s lease for any additional requirements.

Building occupants must give advance notice of any work to be done. The building management team must approve all contractors and the scope of work.

Tenant’s/building occupant’s contractor must submit a current Certificate of

Insurance to the Office of the Building prior to commencing any work in the

building. Diagrams must be submitted showing all equipment, pull-box, splice box, conduit and

wiring locations, in accordance with applicable local, state, and federal codes. These need to include locations of each floor and wall penetration even if using existing routes.

All cable must be plenum rated for commercial high-rise applications. All penetrations must be fire sealed to meet current codes or a two (2) hour rating. Existing penetrations that are used must be fire rated even if the area had no previous

fire rating.

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All equipment including boxes, conduit and wiring must be labeled for proper identification at each location.

Code violations caused by equipment locations, i.e. sprinkler blockage, and must be resolved prior to the commencement of work.

Scope of work including contractor scheduling and impact on the property must be submitted for all proposed work.

Clean-up and final walk-through is required.

Floor Load Code requirements restrict placing loads upon floors that exceed the load per square foot for which the floor was designed. The building has a floor load of 70 pounds per square foot live load and 20 pounds per square foot for partition and ceiling dead loads. If a tenant plans to utilize equipment that may exceed this rating, you must receive prior written approval. We require adequate documentation from a licensed structural engineer verifying that such an installation at a specific location is safe.

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COMMUNITY INFORMATION/SERVICES

633 St. Clair Street is located in the heart of Chicago's Gold Coast, with an abundance of nearby shops and

services.

The Building is located within walking distance of the "Magnificent Mile" as well as the United States Post

Office, and a variety of museums, banking, restaurant, and hotel facilities.

This central location also provides easy access to Chicago's CTA. The many bus lines that loop around

Downtown Chicago provide easy access to convenient bus stops within blocks of the Building as well as

Northwestern, Union and LaSalle Street stations. These stations house terminals for trains to Chicago suburbs

and beyond. In addition, there are over 2,500 parking spaces within blocks of 633 St. Clair.

See the following list for names and phone numbers of some of the available community services.

Emergency Information

Chicago Police and Fire Department (Emergency) 911

Emergency Paramedic Service 911

Non-Emergency 311

Chicago Police Department - District 18 312-742-5870

Chicago Police Department-General Information 312-744-4000

Chicago Fire Department General Information 312-744-4755

Government

Mayor's Office of Information/City Hall 312-744-5000

County Office of Information 312-443-3390

State of Illinois Information 312-917-3500

Federal Information Center 312-353-4242

Chicago Department of Consumer Services 312-744-4092

Governor's Office of Consumer Affairs 312-917-2754

Citizen Information Service 312-236-0315

Hospitals

Northwestern Memorial Hospital 312-926-2000

251 E. Huron

Emergency Room 312-926-5188

Crisis Information 312-926-8100

Patient Information 312-926-2000

Rush-Presbyterian St. Lukes 312-942-5000

1753 W. Congress Parkway

Emergency Room 312-942-6428

In-Patient Information 312-942-5693

Mercy Hospital 312-567-2000

2525 S. Michigan Ave.

Emergency Room 312-567-8797

Patient Information 312-567-2000

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Hotels

American Congress Hotel 502 S. Michigan Avenue 312-427-3800

Best Western Inn 162 E. Ohio 312-787-3100

Bismark Hotel 171 W. Randolph Street 312-236-0123

Days Inn Hotels 800-325-2525

Hilton Hotels 800-445-8667

Hilton Inn & Towers 720 S. Michigan Avenue 312-922-4400

Holiday Inn of Chicago 300 E. Ohio 312-787-6100

Holiday Inn Mart Plaza 350 N. Orleans Street 312-836-5000

Hyatt Hotels 800-228-9000

Hyatt Hotel 151 E. Wacker Drive 312-565-1234

Lenox Suites 616 N. Rush 312-337-1000

Marriott Hotels 800-228-9290

Midland Hotel 172 W. Adams Street 312-332-1200

Motel 6 162 E. Ontario 312-787-3580

Oxford House 225 N. Wabash Street 312-346-6585

Palmer House 17 E. Monroe Street 312-726-7500

Radisson Hotel 160 E. Huron 312-787-2900

Sheraton Hotels 800-325-3535

Swiss Otel 323 E. Wacker Drive 312-565-0565

Hyatt Magnificent Mile 633 St. Clair 312- 573-0300

Libraries

Chicago Library 312-747-4300

Harold Washington Center

400 S. State Street

Chicago Cultural Center 312-744-6630

Randolph & Michigan

Cook County Law Library 312-443-5423

Daley Center

DePaul University Library 312-362-8000

Jackson & Wabash

John Marshall Law Library 312-987-1413

315 South Plymouth Court, 6th Floor

Loyola University Library 312-915-6000

25 E. Pearson, 6th Floor

Municipal Reference Library 312-744-4992

121 N. LaSalle Street

Newberry Library 312-943-9090

State and Oak

Northwestern University Library 312-503-8649

Superior and Fairbanks

University of Illinois at Chicago Library 312-996-2726

801 West Morgan Street

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Messenger Services

Midwest Messenger Service 312-622-1200

Eden's Express 312-993-0669

Chicago Messenger Service 312-666-6800

Federal Express 800-238-5355

Airborne Express 312-671-7400

UPS 312-990-2900

Movers

Mayflower Moving & Storage Co. 312-549-0730

North American Van Lines 312-263-4840

United Van Lines 312-384-8700

Pickens Kane Moving 312-942-0330

Hollander Moving 773-625-0860

Museums

Adler Planetarium 312-322-0300

Art Institute of Chicago 312-443-3600

Chicago Historical Society 312-642-4600

Chicago Children's Museum 312-527-1000

Field Museum of Natural History 312-922-9410

Museum of Broadcast History 312-629-6000

Museum of Contemporary Art 312-280-2660

Museum of Science & Industry 312-684-1414

Shedd Aquarium 312-939-2438

Newspapers

Chicago Tribune 222-3232

Chicago Sun Times 321-3000

Wall Street Journal 750-4000

Crains Chicago Business 649-5200

Chicago Daily Law Bulletin 644-7800

Plant Rental/Flowers

Amlings 800-924-8532

City Cents 836-0211

Flowers by Arrangement 951-1006

McFarlane Douglass 325-5335

Mimosa Interior Landscape 698-1700

The Brickman Group, Ltd. 252-7980

Restaurants

Fine Dining

Bacinos on Wacker 75 E. Wacker 263-0070

Bistro 110 110 Pearson Street 266-3110

Butcher Shop Steakhouse 358 W. Ontario 440-4900

Café Iberico Tapas Restaurant 739 N. LaSalle 573-1510

Café Spiaggia 980 N. Michigan 280-2764

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Capital Grille of Chicago (The) 633 N. St. Clair 337-9400

CoCo Pazzo 300 W. Hubbard 836-0900

Dao Thai Restaurant 230 E. Ohio 337-0000

Eli’s The Place for Steak 215 E. Chicago 642-1393

Gene & Georgetti’s 500 N. Franklin 527-3718

Gibsons 1028 N. Rush 266-8999

Lawry’s 100 E. Ontario 787-5000

Les Nomades 222 E. Ontario 649-9010

Pazzos Pizza & Pasta 455 N. Cityfront Plaza 923-9311

Rosebud on Rush 55 E. Superior 266-6444

Shaw’s Crab House 21 E. Hubbard 527-2722

Signature Room (The) 875 N. Michigan 787-9596

Spruce 240 E. Ontario 642-3757

Su Casa 49 E. Ontario 943-4041

Szechwan Restaurant 625 N. Michigan 482-9898

Tucci Benucch 900 N. Michigan 266-2500

Food for Fun

Billy Goats Tavern 430 N. Michigan 222-1525

Chipolte Mexican Grille 291 E. Ontario 587-7753

Ed Debevics 640 N. Wells 345-8500

Edwardo’s 1212 N. Dearborn 337-4490

Epic Burger 227 E. Ontario 257-3260

Foodlife Water Tower Place 335-3663

Gino’s East Pizzeria 162 E. Superior 266-3337

Hard Rock Café 63 W. Ontario 943-2552

Harry Caray’s Restaurant 33 W. Kinzie 828-0966

McDonald’s 645 N. McClurg 944-5665

Pizzeria Due 619 N. Wabash 280-5110

Pizzeria Uno 29 E. Ohio 280-5120

Potbelly’s 277 E. Ontario 337-6488

Timothy O’Toole’s Pub 622 N. Fairbanks 642-0700

West Egg Café 620 N. Fairbanks 280-8366

Sightseeing

Chicago’s First Lady Michigan and Wacker 358-1330

Chicago from the Lake 435 E. Illinois 527-2002

Chicago Trolley 1014 W. Van Buren 738-0900

Odyssey Cruises 401 E. Illinois 990-0800

Spirit of Chicago 455 E. Illinois 321-1241

Transportation

CTA/RTA (Train & Bus Information) 836-7000

Amtrack 800-872-7245

Checker Taxi 829-4222

Yellow Cab Co. 829-4222

Continental Air Transport Bus 454-7800

Flash Cab Co. 561-1444

American Limousine 920-8888

Greyhound 800-231-2222

Budget rent-a-car 800-421-6868

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Hertz rent-a-car 800-624-3131

Theaters/Concerts/Stadiums

Rosemont Horizon (Business) 635-6600

Arie Crown Theater 791-6000

The Chicago Theater 443-1130

The Auditorium Theater 922-2110

The Shubert Theater 977-1710

The Goodman Theater (Box Office) 443-3800

(Business) 443-3811

The Oriental Theater 902-1400

Orchestra Hall 435-6666

Ravinia (Business) 433-8800

(Tickets) 728-4642

Lyric Opera House 332-2244

Ticketmaster 559-1212

Wrigley Field 404-2827

US Cellular Field 674-1000

Soldier Field 294-2200

United Center 455-4500

Miscellaneous

Chicago Association of Commerce and Industry 786-0111

Directory Assistance 411

Fairchild Communications 947-7000

Time 976-1616

Weather 976-1212

Post Office 886-2465

Zip Code Information 886-2590

Chicago City Hall 744-6000

Commonwealth Edison 800-334-7661