2017 STS - COMMUNICATIONS WINS WITH STATE OFFICIALS (Joanna Jungels)
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Transcript of 2017 STS - COMMUNICATIONS WINS WITH STATE OFFICIALS (Joanna Jungels)
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Communications Wins With State Officials
Joanna Jungels Dan Wells
![Page 2: 2017 STS - COMMUNICATIONS WINS WITH STATE OFFICIALS (Joanna Jungels)](https://reader035.fdocuments.in/reader035/viewer/2022062900/58e56fdc1a28abd82b8b5ea1/html5/thumbnails/2.jpg)
Communication Wins with State Officials
Joanna Jungels
![Page 3: 2017 STS - COMMUNICATIONS WINS WITH STATE OFFICIALS (Joanna Jungels)](https://reader035.fdocuments.in/reader035/viewer/2022062900/58e56fdc1a28abd82b8b5ea1/html5/thumbnails/3.jpg)
Don’t wait for a Problem to reach out to State and Local permit staff.
Say HiAsk QuestionsSay Thanks
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What contributes to Successful Permitting
• Preparation• Knowledge• Expertise• Communication
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Successful Permitting?
Joanna’s Definition:
When a permitted oversize load delivers Safely, Timely, and Generates Revenue.
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Effective CommunicationMaking what you want to say, what you actually say and what your listener hears as you intended.
Behave!Be respectful, be genuine, be calm, be kind, be professional
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Effective Communication• Clear / Concise • Listen / Clarify • Keep Calm / Emotions in check • Non-verbal Effects• Polite/Professional/Smile
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Clear / ConciseKeep it Simple Knowing your Audience helps Leave out Jargon and AcronymsMinimize Assumptions
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Listen and ClarifyFocus on ConversationAffirm what you HearAsk open ended Questions
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Keep CalmMinimize StressesKeep Emotions in CheckMake a point to Relax
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Non Verbal EffectsBody languageWritten language - ToneMisinterpretation
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Polite / ProfessionalActions speak wordsUse MannersGains and Losses
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Be Kind to Others, Remember to Smile, Make Good Choices!