House of Fraser Limited (‘HOFL’) House of Fraser (Stores ...
2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options...
Transcript of 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options...
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
2017 Fraser Valley Summit:
Greater Things!
![Page 2: 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options in-draft form at 2nd meeting • Why present options vs. a single vision? • Ask](https://reader034.fdocuments.in/reader034/viewer/2022051923/60113f8fc681ab1279657c5d/html5/thumbnails/2.jpg)
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
>>>>> IN. Why we need a major gift ‘disruptor’
>>>>> The Iterative Negotiation Framework
>>>>> Practice makes Perfect
Where to today?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
![Page 4: 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options in-draft form at 2nd meeting • Why present options vs. a single vision? • Ask](https://reader034.fdocuments.in/reader034/viewer/2022051923/60113f8fc681ab1279657c5d/html5/thumbnails/4.jpg)
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Are you our Inquisitor! Putting my feet to the fire…
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
“One wrong move and the bears get it!”
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
• What did you shout out first?
• What came to mind about your strategy to save the bears?
What did you learn about your
natural sense of negotiation?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Block 1. IN. Why we need a major gift ‘disruptor’ today.
Competitive philanthropic marketplace. 90,000 NFPs.
Millennial's influence.
Narrowing Community Investments both personal and
corporate.
Other?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Learning Outcomes ….…
• Learn and apply the IN technique to increase the
chance of getting to a 'yes’ before submitting the
final proposal and reduce decision delays.
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Overview of IN ….…
• Negotiating major gifts by:
– Researching the donor's assumptions vs. just
researching their giving profile, then doing an ask.
– Changing the game. Change their perceptions of
you/your organization.
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Overview of IN ….…
• Negotiating major gifts by:
– Creating an atmosphere of ''negotiating from the same
side of the table’’.
– Through ‘co-negotiating’ , giving them a stake in the
outcome, and dramatically increase the chance of
getting a “Yes”.
• Not “win/win”.
• Setting out options not positions.
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Go Straight to Yes for Major (Transformative) Gifts
• Based on a well known book Getting to Yes!
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
![Page 13: 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options in-draft form at 2nd meeting • Why present options vs. a single vision? • Ask](https://reader034.fdocuments.in/reader034/viewer/2022051923/60113f8fc681ab1279657c5d/html5/thumbnails/13.jpg)
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
• New car?
• Spouse?
• House?
• How’d it go?
• Win or Lose?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Negotiations gone wrong
• Jimmy Pattison and the $1 million ask.
– One position. No options. Bad assumptions
• Joan Kroc and Salvation Army. I asked you “how
much you need not what you think you can ask for”
• My car purchases…
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Natural styles and Negotiating DISC How does our natural style affect our negotiating style?
https://www.123test.com/disc-personality-test/
Of the 4 styles, what one fits best with negotiation of
transformative gifts? Discuss.
1. Compliant
2. Dominant
3. Steady
4. Influencing
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Jack just wants toast
https://www.youtube.com/watch?v=hdIXrF34Bz0
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Jack just wants toast
• What went wrong?
• How is major gift negotiation similar sometimes?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
>>>>> IN. Why we need a major gift ‘disruptor’
>>>>> The Iterative Negotiation Framework
>>>>> Practice makes Perfect
![Page 19: 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options in-draft form at 2nd meeting • Why present options vs. a single vision? • Ask](https://reader034.fdocuments.in/reader034/viewer/2022051923/60113f8fc681ab1279657c5d/html5/thumbnails/19.jpg)
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
>>>>> IN. Why we need a major gift ‘disruptor’
>>>>> The Iterative Negotiation Framework
>>>>> Practice makes Perfect
Definitions
• Positional negotiation –the old way.
The traditional way of trying to get what you want in a negotiation. Both start with knowing what your end position should look like and you "drive" the negotiations toward their desired outcome.
Sound good to you? Any holes?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
• Iterative Negotiation IN. The NEW Way.
A new construct for negotiating major gifts by switching positions with the benefactor, so to speak. Knowing more than just profile information (name, title, organization, community investment focus and interests, past gift size, and so on) to understand what are the prospective donor’s assumptions. Sit on the same side of the table.
Definitions
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Major Gift methodology
Old & New
Old Positional Negotiation
• Research person & Company/Org/CIG/Personal Information etc. • Present need • Wait for Response
• Yes or No are generally the only responses • But a Yes does not necessarily mean you get what you
want • A ‘no’ could mean a year to two years delay or worse
• Wait some more • Wait some more…the danger of not going back.
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Major Gift methodology
Old & New • Explore assumptions and options at 1st meeting
• Don’t present your need.
• Present options in-draft form at 2nd meeting • Why present options vs. a single vision?
• Ask for feedback on ‘best fit’. Resubmit.
• In between. Check assumptions and options via phone/email.
• Co-Negotiate with their assumptions in mind and your needs at 3rd meeting.
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Major Gift methodology Old & New
Positional Negotiation
Be Friends or Be Adversaries Be Problem Solvers
Goal is Agreement or Victory Goal is Co-negotiated End
Be soft on People & Problem Be soft on People/hard on Problem
Search for one answer
Capitulate Focus on Shared Interests
Invent options for mutual gain
vs. IN
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Real Life IN
• Rich man Poor man. • The true story of an International Mining company and a
International Aid organization that changed a whole
community’s destiny.
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
A Step-by-Step approach to IN
• Research the basic facts of the prospective donor
as per traditional MG methodology
• Size of organization
• Known CIG (Community Investment Guidelines)
• Historical giving
• Personal connections
• Affinity to cause
1
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
A Step-by-Step approach to IN
2
• Gather Co-negotiators assumptions •Convene a small group. Recon mission.
– In person or virtual
• “Walk in their shoes” not yours • What are their realities, challenges, goals, pressures,
who do they answer to?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
A Step-by-Step approach to IN
2
• “Go deep” • Who are their Key stakeholders
• Board/Senior Executive’s leanings
• Business style.
–The Brick. Pattison.
• Look for ‘off agenda’ Community investments –Why?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
A Step-by-Step approach to IN
3
• Ask for a meeting • Seek advice
• Their new realities, Community Investment Guidelines, check your assumptions
• Foreshadow the IN concept early (Why?) • Participative
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
A Step-by-Step approach to IN
3
• In-person meeting Ask for Advice
• Invite your CEO (Why?) Every time?
• Ask about historical giving and the reasons for that giving
• Ask about what is coming up… (Why? RBC story)
• Ask what’s important to them (Starbucks Manager Training for community involvement, Housing developer wall of fame)
• Ask for another meeting, set the time right then • Why not go for the ‘Ask”?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
A Step-by-Step approach to IN
4
• Take time to reflect • Test your assumptions against what you learned
• Don’t just look at what you want
• Explore multiple alternatives
• Include others in the reflections (Why?)
• Mock meeting. Argue from the other side of the table
• Arrive at two or three alternatives
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
A Step-by-Step approach to IN
5
• Send the draft electronically before the meeting
(DRAFT DRAFT DRAFT)
• Phone or in-person follow up
• Bring in the Team
• Ask what alternative fits best?
• Ask for their fine tuning elements?
• Bring them in to the negotiation
• Then “Take a sip of Tea Lassie/Laddie”
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
A Step-by-Step approach to IN
6
• Follow up. Set the time right then.
• Send the next to finished draft
• Ask if there is anything else they need?
• Expect a “Yes”
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Check in
Has the Penny dropped?
Why does IN work?
Why could IN work for you?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
>>>>> IN. Why we need a major gift ‘disruptor’
>>>>> The Iterative Negotiation Framework
>>>>> Practice makes Perfect
![Page 35: 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options in-draft form at 2nd meeting • Why present options vs. a single vision? • Ask](https://reader034.fdocuments.in/reader034/viewer/2022051923/60113f8fc681ab1279657c5d/html5/thumbnails/35.jpg)
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Group up!
• 3 groups
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Practice makes Perfect –Case Study 10 minutes to get your biggest gift ever using IN
• Meet in groups of 5-7 members
• Groups are YINN (Youth in Need Network) Team.
Leader is IDCF (Investment Dealers Charitable
Foundation) Board members
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Practice makes Perfect 10 minutes to get your biggest gift ever using IN
• Time blocks •5 minutes in your own group, to set
up the negotiation using IN (YINN set up framework )
•5 minutes with the Leader.
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Group 1. Find out all you can about IDCF’s negotiation position. Charitable heart, assumptions, etc. Group 2. Present the first DRAFT of your proposal –verbally. Group 3. Close the negotiation. Confirm the gift. Settle on the selected option, and details.
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
The Big Ask! • YINN (Youth in Need Network)
• Inner city resource for 15-25 year old street-involved
youth, holistic approach (short term housing,
employment, health, counseling), and emergency
needs. Religious based.
• Key needs
• YINN Emergency Housing Unit condemned ( 90 day
order to vacate)
• Scholarship/Bursary fund for “Phase 2” youth shelter
• Computer lab for youth employment centre
• BREAK OUT HOUSE -Life skills for Pimps
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
The Big Ask!
ICDC (Investment Dealers Charitable Foundation)
Assumptions CIG includes financial literacy projects & youth
Wind up project
• Haven’t done emergency funding. No Bricks & Mortar of late.
Wary of faith groups. Mundane projects mostly.
• Must give $2,500,000 away in the next 60 days. Two of the
members have a pet project literally; a shelter for abused
animals
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
What did you learn? Did you win?
• Did the IN construct change anything you may have done
previously?
• Did you negotiate from the same side of the table?
• Did it feel natural?
• How did you get over the “hills”?
• Did you win? Did you lose?
• Could you do it in real life?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
IN Questions 8 Now it’s your turn to be the Instructor
1. What if the other negotiator has a different standard of
fairness?
2. Should I be fair if I don’t need to be?
3. Should we negotiate with terrorists and evil people?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
IN Questions 8 Now it’s your turn to be the Instructor
4. How do we adjust for differences in culture?
-Asian? South Asian? Middle Eastern?
5. How do I decide where to meet? How high should I
start?
6. How do I move from ‘options to commitment’?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
IN Questions 8 Now it’s your turn to be the Instructor
7. How do I try out IN without too much risk?
8. Can I really negotiate with a person who is much
more powerful ?
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Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
>>>>> IN. Why we need a major gift ‘disruptor’
>>>>> The Iterative Negotiation Framework
>>>>> Practice makes Perfect
>>>>> In Summary
![Page 46: 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options in-draft form at 2nd meeting • Why present options vs. a single vision? • Ask](https://reader034.fdocuments.in/reader034/viewer/2022051923/60113f8fc681ab1279657c5d/html5/thumbnails/46.jpg)
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
>>>>> IN. Why we need a major gift ‘disruptor’
>>>>> The Iterative Negotiation Framework
>>>>> Practice makes Perfect
>>>>> In Summary
• Old MAJOR GIFT methods are frustrating
• The old way is easier, but not as effective.
• IN IS A NEW CONSTRUCT
– Know their assumptions!
– Hard on the problem. Easy on people
– Negotiate from the same side of the table
– Make it iterative
![Page 47: 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options in-draft form at 2nd meeting • Why present options vs. a single vision? • Ask](https://reader034.fdocuments.in/reader034/viewer/2022051923/60113f8fc681ab1279657c5d/html5/thumbnails/47.jpg)
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
>>>>> IN. Why we need a major gift ‘disruptor’
>>>>> The Iterative Negotiation Framework
>>>>> Practice makes Perfect
>>>>> In Summary
• Focus on interests not positions
• Co-create options with the donor
• Check and re-check assumptions and positions
![Page 48: 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options in-draft form at 2nd meeting • Why present options vs. a single vision? • Ask](https://reader034.fdocuments.in/reader034/viewer/2022051923/60113f8fc681ab1279657c5d/html5/thumbnails/48.jpg)
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
![Page 49: 2017 Fraser Valley Summit: Greater Things! · • Don’t present your need. • Present options in-draft form at 2nd meeting • Why present options vs. a single vision? • Ask](https://reader034.fdocuments.in/reader034/viewer/2022051923/60113f8fc681ab1279657c5d/html5/thumbnails/49.jpg)
Presented by R.E. (Ray) Marshall, CFRE
President & CEO MCR West Ltd.
ITERATIVE NEGOTIATION (IN) Go straight to Yes for major gifts
Thank you AFP Fraser Valley! You’re on to Greater Things!