2017 Financial Services Forum: Marketing & Technology Innovation€¦ · 11-10-2017 · 2017...
Transcript of 2017 Financial Services Forum: Marketing & Technology Innovation€¦ · 11-10-2017 · 2017...
2017 Financial Services Forum: Marketing & Technology
Innovation
Thursday, June 1, 2017 | new york
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agenda
2017 Financial Services Forum: Marketing & Technology Innovation (New York)
Thursday, June 1, 2017 | 7:40am – 5:35pm
7:40am – 8:40am
Breakfast
8:40am – 8:45am
Argyle Executive Forum Opening Remarks
8:45am – 9:20am
Fireside ChaT FeaTuring BloomBerg:
“Ingredients for Success: Content, Design, and Technology”
Featuring:Deirdre BigleyGlobal Chief Marketing OfficerBloomberg
Mike EisenreichGlobal Head of Bloomberg StudioBloomberg
agenda
9:20am – 9:40am
ThoughT leadership spoTlighT FeaTuring markeTo:
“Tomorrow’s Marketer: The 3 T’s for Success in Financial Services”
Yesterday’s marketing was a support function unable to demonstrate ROI for financial services institutions. Tomorrow’s marketing will become a strategic function driving digital transformation to be the main steward of the client experience. But how do we get there? Radical shifts are required in the techniques and/or technologies we adopt, the talent we hire, and the teams we structure.
Join Marketo’s VP of Product & Segment Marketing, Matt Zilli, as he presents a new framework for becoming tomorrow’s marketer in today’s competitive financial services landscape. Learn how marketers can:
• Shift from traditional monologue-based techniques to modern dialogue-based marketingfor engaging clients and advisors
• Create digitally connected experiences across multiple touchpoints to meet growingexpectations of next-generation clients
• Build the marketing organization of the future incorporating the right departments andpeople
Matt ZilliVice President, Product MarketingMarketo
9:40am – 10:05am
Networking Break
agenda
10:05am – 10:55am
panel disCussion:
“Marketing to the Demanding Yet Privacy-Wary Customer”
Session topics include, but are not limited to:
• Building an omnichannel strategy to catering to the cross-device financial customer
• Overcoming the challenges presented by regulation hurdles to maintain a competitiveadvantage
• Creating personalized experiences while avoiding the “creepy factor”
• Utilizing data to identify your most valuable or at-risk customers
Moderator:Bridgette ThompsonHead of North American MarketingAviva Investors
Panelists:Brian BeckerExecutive Director, Head of Content, Digital TeamJP Morgan Chase
Jill HughesEnterprise ABM Manager, Sales Seismic
Pini Yakuel Founder & CEO Optimove
Lucy ZachmanManaging Director - Digital Marketing Synchrony Financial
agenda
10:55am – 11:15am
ThoughT leadership spoTlighT FeaTuring newsCred:
“How to Drive Leads through Content Marketing”
As companies continue the arms race to build bigger and better content programs, the big ROI question remains unanswered. In this talk, we’ll walk through live examples of how Fortune 500 financial services companies are distributing content through paid, social, and email to drive visitors back to an owned destination and convert via content marketing.
We will cover:
• How to use content in distribution channels to generate more conversions than traditionalpaid media
• How to use content via email to generate qualified leads
• How to monetize traffic coming to your content hub
• How to build a formula to track the ROI of your content marketing efforts
Chase NeinkenDirector, Financial ServicesNewsCred
11:15am – 11:35am
Networking Break
agenda
11:35am – 11:55am
ThoughT leadership spoTlighT FeaTuring aprimo:
“Compliance at the Speed of Digital: Balancing Agile and Compliant Marketing”
Financial Services marketers must manage the same complexity and deliver the same high-quality and consistent experience as any other marketer. But they have the added burden of doing so while managing compliance.
Financial Services customers expect real-time financials to be available on their mobile devices. How do Financial Services marketers quickly deliver compelling, compliant content across paid, owned, and earned channels?
This presentation shares the story of how one global bank succeeds at managing compliance at the speed of digital.
Jonathan helps Financial Services marketers sharpen their focus on and unlock the value of transformative, technology-enabled, and compliant solutions delivering measurable results. Throughout his career Jonathan has worked with many leading Financial Services firms including Wells Fargo, Bank of America, Citibank, Oppenheimer Funds and Santander.
Having designed and led the marketing technology function for a Fortune 100 Professional and Financial Services company, Jonathan brings considerable enterprise campaign management and operational marketing experience to every engagement.
Jonathan FiurDirector, Financial Services SolutionsAprimo
agenda
11:55am – 12:40pm
panel disCussion:
“Reimagine Analytics for Customer Success”
Session topics include, but are not limited to:
• Best practices in building an analytically driven marketing organization
• Analytically embed the relationship cycle with the learning cycle to gain insights fromevery customer touchpoint from acquisition to retention
• Converting analytics to next-gen platforms
• Talent and structure needed to achieve success
Moderator: Ritchie VenerChief Marketing OfficerYork Risk Services Group
Panelists:Drew KetteringManaging Director, TIAA DigitalTIAA
Kip MorganHead of Media and Brand AnalyticsPrudential Financial
Elyse SouthwellVice President of Advertising & Digital SalesNASDAQ
Robin WayPresidentCorios
agenda
12:40pm – 1:00pm
ThoughT leadership spoTlighT FeaTuring ConversanT:
“I’m Your Customer. Can You Guess What to Talk to Me About?”
You know all the actions your customers take with you. But what about the wealth of other actions they take and purchases they make, online and offline? With the right person-level data, you’ll know exactly what to talk to each customer about, across all their devices. And you can do it in a totally anonymized, privacy-protected way. This session explores how to execute the smartest, most efficient digital campaigns, well beyond what you can achieve with the data that’s currently available to you.
Brian DukeVice President of Business DevelopmentConversant
1:00pm – 2:00pm
Lunch
2:00pm – 2:20pm
ThoughT leadership spoTlighT FeaTuring salesForCe markeTing Cloud
Jim EupSenior Director, Product MarketingSalesforce Marketing Cloud
agenda
2:20pm – 3:05pm
panel disCussion:
“Driving Engagement through Mobile & Social”
Session topics include, but are not limited to:
• Delighting the customer through convenient mobile experiences
• Driving positive, humanized brand interactions through social
• Leveraging app & social data to personalize interactions
• Anticipating regulation barriers and potential threats posed by social media
Moderator:Neve ThindDirector of Marketing Operations & TechnologyVoya Financial
Panelists:Kaydee BridgesVice President, Digital & Social Media StrategyGoldman Sachs
Joe CohenChief Communications OfficerAXIS Capital
Falguni DesaiGlobal Head of StrategyElectronic Trading TechnologyCredit Suisse
Stephen JalkutHead of MarketingTokio Marine Holdings
Dema ZlotinCEORio SEO
agenda
3:05pm – 3:40pm
Fireside ChaT FeaTuring Bny mellon: 232 years oF innovaTion!
BNY Mellon has a unique and profound history, originating with the bank’s founder, Alexander Hamilton.
Hamilton was a visionary leader who laid the foundation for our modern economy. Hamilton instilled in BNY Mellon a pioneering spirit that has driven us forward for 232 years and continues to thrive today.
Join an interactive Fireside Chat with Aniko DeLaney CMO of BNY Mellon discussing the campaign which celebrates legacy, spotlights investments in innovation and drives culture change. The omni channel campaign includes experiential enhancements to our Innovation Centers around the globe, animated social media and AR/VR app.
Featuring: Aniko DeLaneyGlobal Head of Corporate Marketing, Managing DirectorBNY Mellon
Interviewed by:Clifton BartleyVice President, Corporate Marketing, UXBNY Mellon
3:40pm – 3:55pm
Networking Break
3:55pm – 4:30pm
keynoTe presenTaTion FeaTuring Td Bank:
“Forget Snapchat, Let’s Talk about Real Chats”
Lloyd David BalmanHead of Experiential MarketingTD Bank
agenda
4:30pm – 4:35pm
Argyle Executive Forum Closing Remarks
4:35pm – 5:35pm
Closing Reception
__________________________________________________________________________________
*Please note, the agenda is subject to change.
The information, views, and opinions expressed by speakers and other participants at our conferences are those of the individual and do not necessarily reflect the views and opinions of Argyle Executive Forum.
Argyle Executive Forum, its directors and officers, do not guarantee that any information provided by a speaker or other participant is accurate or complete and Argyle Executive Forum does not endorse any opinions that may be presented.
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Thought leadership spotlight partners
Seventeen years ago, we launched Salesforce with a vision to create a new kind of company.
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Corios is the leader in the discipline of management analytics consulting focused on helping clients across industries to bridge the gap between their data and their business decisions. The company’s custom offerings provide analytical solutions for risk management and compli-ance, marketing, pricing, and big data initiatives. Corios’ solutions have identified business improvements worth hundreds of millions of dollars for corporations across North America.
Corios believes that data-driven techniques are the key to making profitable business decisions, and that data should be simple, approachable, and implementable for both analysts and decision makers. The Corios team is persistent in their efforts to promote transparency and common process across the analytical discipline.
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Optimove is the leading Customer Marketing Cloud, used by over 250 brands to drive their entire customer marketing operation.
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Optimove is based on unique predictive customer modeling and campaign automation technologies that help marketers maximize customer spend, engagement, retention and lifetime value.
Optimove’s product and services are used by more than 250 brands worldwide, including Payoneer, AvaTrade, Oanda, Ebury and eToro. Optimove is a profitable and rapidly-growing company, with more than 120 employees across its New York, London and Tel Aviv offices. For more information visit www.optimove.com.
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Seismic is the leading end-to-end content automation solution for institutional financial services firms worldwide. Seismic’s platform gives asset and wealth management firms and business banks the ability to deliver the right client content at the right time, facilitating a world-class client experience. With Seismic, marketing teams are automating the personalization and compliance of client-facing materials via Seismic’s award-winning LiveDoc® technology. Distribution teams can automatically access those materials at any time and on any device, allowing them to spend more time developing and nurturing client relationships. Headquartered in San Diego and with 200 employees across the globe, Seismic is privately held by its founding executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures.
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Solstice is a digital innovation firm that helps enterprises prove what they’re capable of. We focus specifically on three high impact areas: helping clients reimagine their customer journeys for a digital age, launching new digital products and services and achieving digital operational excellence.
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CONTENT OPTIMIZATION • EXECUTIVE REPORTING • COMPETITIVE INTELLIGENCE • CAMPAIGN ANALYSIS
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upComing evenTs
June 6, 20172017 Chief Information Officer Leadership Forum (New York)New York, NY
Perspectives by:
• Kenneth Corriveau, SVP & Chief Information Officer Worldwide, Omnicom Group
• Jane Aboyoun, Global Head, Digital Innovation, The Estée Lauder Companies
• Phillip Miller, Head of Infrastructure & Technical Engineering, Brooks Brothers
June 6, 20172017 Chief Marketing Officer Leadership Forum (Atlanta)atlanta, ga
Perspectives by:
• Elizabeth Ward, Chief Marketing Officer, United Way
• Gerardo Kerik, Vice President, Brand Strategy & Digital Marketing, Turner BroadcastingSystem
• Xavier Roussel, Vice President, Marketing and Sustainability, Dole Food
• Kathy Neumann, Vice President, Brand & Retail Marketing, Carter’s
• Tina Starkey, National Head of Social Media, American Cancer Society
June 8, 20172017 Leadership in Digital Marketing Forum (San Francisco)san Francisco, Ca
Perspectives by:
• Tracy Cioffi, Senior Vice President, Marketing & Digital, Sur La Table
• Doug Milliken, Vice President, Digital Experience Transformation, Clorox
• Eric Markowitz, Head of Global and Digital Marketing, Western Union
• Josephine Chew, Vice President, Digital Marketing, Wells Fargo
• Kapil Raina, Vice President, Product Marketing, HyTrust
• Niloy Sanyal, Chief Marketing Officer, Software and Analytics, General Electric
• Girish Balasubramanian, Vice President and General Manager, Product Management,Operations and Analytics, Western Union
• Brent Hall, Head of Digital, Nokia
upComing evenTs
June 15, 20172017 Leadership in Supply Chain & Procurement (Chicago)Chicago, il
Perspectives by:
• Louis Cheung, Head of Supply Chain Management, Arkema
• Michael Hewitt, Associate Professor, Director of Supply Chain Management, Loyola University of Chicago
June 20, 20172017 Chief Legal Officer Leadership Forum (Washington)washington, dC
Perspectives by:
• Sam Eberts, Chief Legal Officer, Corporate Secretary & SVP of Corporate Affairs, LabCorp
• Leslie Thornton, Senior Vice President, General Counsel & Corporate Secretary, Washington Gas
• Theresa Coetzee, Vice-President & Assistant General Counsel, Marriott
• Amy Inlander Minniti, Vice President, Deputy General Counsel, Washington Nationals
• Sumara Thompson-King, General Counsel, National Aeronautics and Space Administration (NASA)
June 20, 20172017 Leadership in E-Commerce Forum (Los Angeles)los angeles, Ca
Perspectives by:
• Aaron Wahle, Senior Vice President, International Digital Marketing, Sony Pictures Entertainment
• Lisa Archambault, Head of Global Advertising, Caesars Entertainment
• Anne Coelen, Head of Marketing, eCommerce, Playboy Enterprises
• Ujjwal Dhoot, Vice President, Marketing, Charming Charlie
• David Goodrich, Vice President, Digital Strategy and E-Commerce, 20th Century Fox
• Drew Leahy, Chief Technology Officer, CoFounder, SnapSuits
• Kim Salzer, Chief Marketing Officer, Hyperloop Technologies
• Robin Schroder, Vice President, International Marketing and Promotions, Lions Gate Entertainment Corp.
• Pash Pashkow, Vice President, Brand Management & Creative Development, Disney ABC Unlimited
• Dea Lawrence, Chief Marketing Officer, Variety
• Erin O’Malia Gehan, Chief Marketing Officer, Candy Club
• Dave Beveridge, Vice President, eCommerce, Planet Blue
• Carlos Saavedra, Head of Culture Marketing & Innovation, PepsiCo
upComing evenTs
June 20, 20172017 Chief Information Security Officer (CISO) Leadership Forum (San Francisco)san Francisco, Ca
Perspectives by:
• Thomas Borton, Chief Information Security Officer, San Francisco International Airport
• Eric Svetcov, Chief Security Officer & Chief Privacy Officer, MedeAnalytics
• Raj Patel, Chief Information Security Officer, City of Palo Alto
• Floyd Fernandes, Vice President & Chief Information Security Officer, CBS Interactive
• Tom August, Chief Information Security Officer, John Muir Health
september 1, 20172017 Marketing & Technology in Financial Services (San Francisco)san Francisco, Ca
Perspectives by:
• Jonathan Alloy, Vice President, Wholesale Banking Product Management, Wells Fargo
• Jennifer Heyman, Vice President, Digital & Social Media, Wells Fargo
• Rahul Todkar, Vice President, Marketing Analytics and Enterprise Data Science, CharlesSchwab
• Karen O’Brien, Vice President, Global Social Media, Western Union
• Rinoti Amin, Head of Marketing Strategy - Latam, PayPal
• Marta Karolak, Vice President, Digital Channels, First Republic Bank
• Bart Molenda, Head of Paid Acquisition, Square
october 11, 20172017 Chief Marketing Officer Leadership Forum (Dallas)dallas, TX
Perspectives by:
• Julian Aldridge, Former Vice President, Brand Evangelism and Activation, Charles Schwab
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