2017 CSR General Industry Compensation Survey - … 2017 CSR General Industry Compensation Survey -...

2017 CSR General Industry Compensation Survey - U.S.

Issues shaping the compensation landscape:

CEO pay ratio requirement

Rising talent mobility

Fair Labor Standards Act changes

Aggressive competition for high-

performing talent

Pay equity

Attraction and retention risks for

key talent

About usWillis Towers Watson Data Services provides powerful, integrated solutions that take the complexity out of pay and benefit planning, so you can develop competitive compensation plans that attract and keep the best talent without hurting your bottom line. With robust, globally consistent data, industry expertise and intuitive technology, we help you make strategic pay decisions to unlock your organization’s growth potential.

Our suite of offerings is designed to address your compensation challenges:

�� Compensation surveys: Detailed salary data for all industries and 120 countries, covering executives and employees at all levels — including data on more than 15 million employees worldwide

�� Policies and practices surveys: An in-depth look at prevailing trends in compensation, long-term incentive programs and employee benefit plans

�� Research and publications: Broad coverage of employment terms and conditions, benefit design practices, salary budget trends, starting salaries and geographic pay differentials

�� Custom compensation and benefit surveys: Tailored surveys designed to address your organization’s specific goals and objectives

�� Willis Towers Watson HR Software: Willis Towers Watson offers the only HR Software products built on more than 100 years of experience solving the most complex HR issues for the world’s largest companies

1 2017 CSR General Industry Compensation Survey - U.S.

Salaries are one of your company’s biggest expenditures. Maximize your investment with access to current and comprehensive market pay data. Participate in our 2017 CSR General Industry Compensation Survey - U.S. and receive the reliable information you need to build an effective reward strategy for your entire organization.

Participation is now open for our 2017 CSR General Industry Compensation Survey - U.S. (All Employees Excluding Top Management). Submit all of your compensation data for employees at one time. This streamlined approach makes it as easy as 1-2-3.

The 2017 survey includes four new functions:

�� Data analytics/Business intelligence and data science

�� Business operations analysis

�� Research science

�� Client service delivery management

Also, it covers 22 new disciplines. For more details, refer to the survey submission material.

Participation materials for the CSR General Industry Top Management Compensation Survey - U.S. will be available in early March.

Why participate?

�� You receive the results at rates that are more than 50% lower than nonparticipant rates.

�� You ensure your organization’s data are represented in our robust database.

�� You’ll have access to an easy-to-use snapshot of total cash compensation for benchmark positions and specific job levels.

Don’t wait! Participation is easy:

1. Access the Participation Center tab atwtwdataservices.com to download surveysubmission material.

2. Complete the data submission workbook.

3. Submit your data and order the individual reports ora reports package (best value).

Prepare your organization to meet the challenges of compensation planning. Act now.

2 wtwdataservices.com

2017 CSR general industry reports pricing

Individual reports are $990 for participants and $1,990 for nonparticipants, with the exception of our top management report, which is $1,400 for participants and $2,400 for nonparticipants. Order the individual reports or the Reports Package (best value); however, you must submit data to the appropriate career bands and functions applicable to that survey report to receive the participant rate.

Best value

Consider our best value: 2017 CSR General Industry Reports Package - U.S. With detailed compensation data for every level and function in your organization, you’re equipped to design and deliver a competitive compensation plan for your entire organization. You’ll receive 14 reports, plus two regression-based analysis tools: the 2017 Top Management Comp Calculator and the 2017 Supervisory and Middle Management Comp Calculator. The Reports Package is $4,750 for participants and $10,750 for nonparticipants (a savings of over 65% when purchasing the package).

Included in our all-employees (excluding top management) reports:

�� Salaries

�� Midpoints

�� Awards made from bonus and other variable pay

�� Total cash compensation

�� Long-term incentive eligibility (new for 2017)

�� Overtime eligibility (new for 2017)

Included in our top management report:

�� Salaries

�� Actual and target bonus awards

�� Total cash compensation

�� Long-term incentive accounting values for all executives

�� Total direct compensation

Data are segmented by:

�� Geographic area

�� Industry classification

�� Organization size

Have questions? We’re here to help!

We’re hosting a 2017 CSR General Industry Compensation Survey Launch and Participation Webinar on February 2, 2017. Register via our Upcoming Events page at wtwdataservices.com, or contact our Client Care team at +1 800 645 5771 or [email protected]. A recording of the webinar will be available for download after the event.

Top-to-bottom coverage of nearly every position in your organizationSix reports by job level — across all relevant job functions

Top Management Top Management Comp Calculator

Supervisory and Middle Management Supervisory and Middle Management Comp Calculator

Professional (Administrative and Sales)

Professional (Technical and Operations)

Technical Support and Production

Office and Business Support

Eight reports by job function — across all relevant job levels

Accounting and Finance

Call Center and Customer Service

Engineering, Design and Technical Specialty

Human Resources

Information Technology

Logistics and Supply Chain Management

Marketing and Communications

Sales

Key datesParticipation materials available

�� CSR General Industry Survey - U.S. (All Employees Excluding Top Management): early January

�� CSR General Industry Top Management Compensation Survey - U.S.: early March

Data submission deadlinesMid-February and early April

Results availableLate May to mid-September

The complete CSR General Industry Reports Package - U.S. consists of six job-level reports, eight job-function reports and two comp calculators.


Need decision-quality data now?

To receive immediate access to data, call our Client Care team at +1 800 645 5771.

First-time purchasers: Call today for special pricing.

Highlights from our 2016 reports

CSR General Industry Compensation Reports - U.S. by job level Employees

Participating organizations

Geographic areas

Industry classifications

Top Management 8,923 427 92 65

Supervisory and Middle Management 138,177 535 228 82

Professional (Administrative and Sales) 147,486 537 222 86

Professional (Technical and Operations) 125,043 528 209 85

Technical Support and Production 221,727 512 313 73

Office and Business Support 247,667 531 312 73

CSR General Industry Compensation Reports - U.S. by job function

Accounting and Finance 63,481 577 175 84

Call Center and Customer Service 115,639 409 253 59

Engineering, Design and Technical Specialty 118,134 525 208 73

Human Resources 38,690 564 192 84

Information Technology 82,417 559 188 82

Logistics and Supply Chain Management 107,778 462 312 66

Marketing and Communications 28,358 523 147 72

Sales 50,283 367 201 41

of participants overlap in participation across six job-level reports

65%

889,023incumbents (lines of data)

Report Package participants

600Over

368positions reported, a 3.1% increase from 2015

Highest bonus awards by industry were paid to supervisors and managers in the banking and finance sector who earned $100,000 or more.

Bonuses averaged

of salary.17.7%


Our methodologyOur survey methodology builds on our collective experience in serving clients for more than 60 years. Our approach provides a consistent process for mapping jobs to external market data and integrates executive benchmarks, functions/disciplines and career levels.

Our consistent survey methodology reflects our extensive knowledge and experience in job leveling and job architecture, as well as our understanding of how cross-industry and industry-specific jobs are structured and evolve as industries change. This ensures accurate and meaningful comparisons of data across all countries and regions of the globe.

Executive jobs: a benchmark approach

Our approach to executive jobs integrates executive benchmark descriptions with critical measures, such as revenue, full-time equivalent (FTE) employees and geographic scope. Benchmark job matching at the executive and senior management levels allows you to differentiate between corporate and business unit responsibilities.

Middle management, professional and support jobs: a two-step leveling approach

Our methodology for nonexecutive jobs uses functions (job families) and disciplines (areas of specialization) combined with career levels to replace traditional survey benchmark jobs. You match your jobs to the functions and disciplines, and then assign the career bands/levels that represent the type and level of competency within the function/discipline.

Your job match

The combinations of disciplines and career bands/levels are easily identified in the labor market and enhance your ability to:

�� Create linkages among the market, how people are paid and how their careers advance in an organization

�� Improve the matching process for diverse and unique jobs

�� Capture more data per discipline and career level

�� Consistently view market data across functions, geographic areas and lines of business

Example

Step 1: Function/Discipline

Step 1: Match your organization’s jobs to functions and disciplines

Step 2: Career bands/levels

Functions Accounting Human resources

IT development

Disciplines �� Accounts payable

�� General accounting

�� Payroll

�� Benefits

�� Compensation

�� Recruitment

�� Application development

�� Business systems analysis

�� IT architecture (systems design)

Sample executive benchmark: top compensation and benefits executive

�� This position has primary responsibility for designing, developing and implementing the organization’s benefit and compensation programs (e.g., executive compensation, salary, hourly, sales incentives).

�� At the corporate level, this position emphasizes design/development; at the noncorporate level, the emphasis is on administration unless the organization is highly decentralized.


In North America, nonexecutive job hierarchies or internal structures are aligned with survey career levels and matched to functions and disciplines. Within the six nonexecutive career bands, there are four to six career levels that span six to 10 global grades.*

The following General Alignment Map provides an overview of how career bands, career levels and global grades are aligned.

Step 2: Assign career bands/levels

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

General alignment of global grades to career levels

16 17 18 19 20 21 22 23 24 25

Revenue (USD)

FTE employees 90 240 620 1.6K 4.1K 10.6K 27.5K 75K 200K

75m 150m 500m 1b 2b 5b 10b 50b 100b

Executive/Senior management (EX)

15 16 17 18 19 20 21 22 23 24 25

Supervisory/Management (M)M1

SupervisorM2

ManagerM3

Senior Manager

M4Group Mgr.

M5Senior Group Mgr.

Professional (P)P1

EntryP2

Interm.P3

CareerP4

SpecialistP5

MasterP6

RenownedExpert

Revenue (R)R1

AnalystR2

Asso-ciate

R3Senior

Associate

R4Vice

President

R5Director Senior Vice President

R6Managing Director

Medical representation (V)V1

EntryV2

CareerV3

Spe-cialist

V4Expert

Customer/Client mgmt. and sales professionals (S)S1

EntryS2

Interm.S3

CareerS4

ExpertS5Sr.

Expert

S6Elite

Expert

Technical support (T)T1

EntryT2

Interm.T3

SeniorT4

Lead/Advanced

Business support (U)U1

EntryU2

Interm.U3

SeniorU4

Lead/Advanced

Production/Manual labor (W)W1

EntryW2

IntermediateW3

SeniorW4

Lead/Advanced

Step 1: Match to a function and a discipline Step 2: Assign a career band and a career level

Function: AHR Human Resources, Discipline: AHR060 Benefits Career Band: Professional, Career Level: P3 Career

�� Develops, implements and administers cost-effective benefit programs, such as pension plans and life, health and disability insurance

�� Has in-depth knowledge in own discipline and basic knowledge of related disciplines

�� Solves complex problems; takes a new perspective on existing solutions

�� Works independently; receives minimal guidance

�� Acts as a resource for colleagues with less experience

�� May represent the level at which career may stabilize for many years or even until retirement

Sample job match: your benefits professionalSurvey job code: AHR060-P3

*In regions outside North America, global grades are used to measure the relative internal values of all jobs in an organization and align them to quantifiabledifferences in market pay. Global grades are not collected in North America. References to global grades in survey materials are presented for the benefit ofglobal participants and Global Grading System clients.

(Financial services only)

(Pharmaceutical and health sciences only)

(Not in financial services)


SCOPEANNUAL SALARY

SHORT-TERM INCENTIVE TOTAL CASH COMPENSATION

ORGS INCS 25th MEDIAN 75th

INCAVG

($000)

ORGAVG

($000)10th

($000)25th

($000)MEDIAN

($000)75th

($000)90th

($000)

% OFINCS

RECVG

INCAVGPAID($000)

% OFORGS

PAYING

ORGAVGPAID($000)

% OFORGAVGSAL

INCAVG

($000)

ORGAVG

($000)10th

($000)25th

($000)MEDIAN

($000)75th

($000)90th

($000)

All OrganizationsAll Organizations [Total U.S. FTE Employment]

59 59 300 435 760 268.9 268.9 144.4 200.0 255.3 305.0 405.0 81.4 131.5 81.4 131.5 43.7 375.9 375.9 185.0 236.8 310.0 407.7 614.6

76 81 1,525 2,501 3,699 361.7 366.1 243.7 275.0 335.9 450.0 502.7 76.5 220.9 78.9 224.5 58.8 530.7 543.3 304.8 351.9 478.3 682.8 832.2

54 60 6,142 8,719 11,821 414.3 415.4 247.6 370.0 415.5 485.5 577.5 86.7 306.0 85.2 314.6 76.8 679.4 683.4 391.3 521.5 657.2 867.9 1,022.0

16 31 27,500 47,550 59,716 344.5 417.6 213.9 258.7 363.5 613.1 671.2 80.6 199.5 81.3 269.4 60.7 511.8 632.6 247.2 319.8 595.8 958.9 1,143.1

205 231 879 2,744 7,626 349.3 355.1 211.7 255.8 331.8 449.0 520.0 81.0 218.6 81.5 226.1 59.6 527.3 539.0 245.4 323.0 475.2 693.4 950.8

All Organizations (Excluding Financial Services)

All Organizations (Excluding Financial Services) [Sales ($Mill)]

13 13 22 41 56 209.8 209.8 120.0 154.8 210.0 265.0 290.0 84.6 110.9 84.6 110.9 53.3 303.6 303.6 164.8 210.7 265.0 389.3 504.0

30 30 78 111 153 237.8 237.8 169.2 200.0 234.3 267.5 309.5 80.0 87.6 80.0 87.6 38.1 307.9 307.9 201.3 235.1 300.9 374.5 411.3

46 49 151 230 389 296.6 298.3 210.5 235.6 272.7 328.5 404.9 67.3 112.8 71.7 112.8 36.4 372.6 379.3 234.8 285.3 328.4 404.1 562.8

49 52 390 466 792 342.1 348.8 240.0 283.1 327.4 397.5 464.0 73.1 181.6 75.5 183.7 50.8 474.9 487.5 307.5 328.1 446.2 553.3 762.5

68 73 900 1,188 1,848 391.6 395.5 255.6 310.4 400.0 463.0 520.2 83.6 252.9 82.4 256.1 66.3 603.0 606.4 333.3 448.8 576.4 728.9 969.7

70 76 1,406 2,032 3,098 417.4 418.5 269.1 346.3 418.7 489.6 571.5 88.2 298.9 87.1 304.7 73.2 680.9 684.0 363.6 507.8 657.6 864.0 1,008.5

46 58 2,481 3,483 4,741 410.2 425.4 260.0 328.1 444.4 503.1 598.5 86.2 309.5 89.1 328.4 78.9 682.3 716.8 401.3 538.2 682.3 895.7 1,065.9

19 34 6,101 9,678 18,031 330.0 380.1 232.7 242.4 269.8 595.6 669.5 79.4 185.4 78.9 233.7 61.2 482.6 561.4 235.0 306.0 409.4 742.0 1,050.8

179 204 270 947 2,369 347.9 354.9 215.0 256.2 329.6 443.7 520.0 79.9 212.7 80.4 219.8 58.6 518.9 531.4 247.0 325.0 468.8 678.2 950.0

SupersectorSupersector: All Manufacturing [Sales ($Mill)]

21 21 51 100 143 220.3 220.3 131.0 177.5 230.0 260.8 296.8 90.5 97.4 90.5 97.4 45.3 308.4 308.4 196.0 228.2 301.6 357.0 496.9

20 22 125 189 383 261.6 263.4 185.8 227.5 252.7 305.9 342.7 68.2 104.4 75.0 104.4 39.9 332.7 341.8 214.8 262.7 319.8 392.7 538.7

19 21 388 466 798 309.2 316.2 215.0 267.0 310.5 344.4 420.8 61.9 143.6 68.4 143.6 43.4 398.1 414.5 243.0 307.9 385.6 497.6 654.0

28 31 896 1,123 1,838 386.3 389.8 269.2 312.1 382.7 468.2 513.3 90.3 257.7 89.3 260.5 65.7 619.1 622.4 307.8 451.3 623.2 760.7 969.7

18 31 2,581 3,753 6,526 363.2 406.9 226.4 313.3 430.4 495.6 581.6 100.0 226.2 100.0 276.1 63.5 589.4 683.1 283.8 493.7 679.4 872.3 1,081.6

73 89 166 852 1,967 326.9 332.6 181.7 241.3 320.0 418.5 499.4 87.6 193.3 87.7 200.7 56.4 496.3 508.5 231.5 310.2 446.2 668.9 887.4

Supersector: All Nonmanufacturing [Sales ($Mill)]

18 18 40 81 150 247.1 247.1 175.2 196.3 257.7 281.3 319.0 66.7 92.9 66.7 92.9 33.9 309.0 309.0 175.7 231.2 265.0 397.5 520.0

28 29 176 260 393 322.0 321.9 215.0 241.0 302.5 344.0 515.0 65.5 119.1 67.9 119.1 34.3 400.0 402.7 246.0 292.0 338.1 460.1 621.5

33 34 390 450 792 357.8 362.1 235.1 283.1 340.0 400.0 590.6 76.5 197.7 75.8 201.4 54.5 509.0 514.7 313.7 338.1 450.0 572.7 980.0

41 43 887 1,232 1,841 393.5 397.2 241.3 296.8 400.0 452.5 564.3 76.7 248.9 75.6 252.6 66.8 584.5 588.2 324.2 430.5 553.3 688.1 1,015.6

39 46 2,663 3,830 6,520 404.1 422.9 238.0 269.8 432.0 540.0 637.5 80.4 307.9 84.6 327.6 78.9 658.5 698.5 306.0 481.5 659.7 900.8 1,079.6

113 122 370 1,071 2,926 364.0 369.7 220.1 261.5 343.0 450.0 589.3 73.8 228.3 75.2 232.7 59.9 534.3 544.1 257.3 333.2 475.2 681.3 964.4

AFA000-EX CFO/Top Financial Officer

Page 105

Survey results support your compensation planning objectives and enable you to:

�� Access total-sample published reports

�� Search for jobs by keyword and review job descriptions

�� Age data and customize currencies displayed

�� View, download and print presentation-ready results

AFB000-EX Financial Controller

For -Pro�t Organizations

See the Compensation Di�erentials section to estimate compensation for unpublished geographic areas or industry classi�cati ons. Additional statistics can be found in our online data analysis tools.

TOTAL U.S. FTEEMPLOYMENT ANNUAL SALARY

SHORT-TERM INCENTIVE TOTAL CASH COMPENSATION

ORGS INCS 25th MEDIAN 75th

INCAVG

($000)

ORGAVG

($000)10th

($000)25th

($000)MEDIAN

($000)75th

($000)90th

($000)

% OFINCS

RECVG

INCAVGPAID($000)

% OFORGS

PAYING

ORGAVGPAID($000)

% OFORGAVGSAL

INCAVG

($000)

ORGAVG

($000)10th

($000)25th

($000)MEDIAN

($000)75th

($000)90th

($000)

United StatesUnited StatesUnder 1,000 30 32 355 480 824 180.2 182.7 124.1 143.8 164.8 217.0 256.8 81.3 65.1 80.0 67.8 31.5 233.2 237.0 142.1 155.5 208.0 311.0 412.9

1,000 - 4,999 48 52 1,631 2,492 3,548 203.4 207.8 147.9 174.7 200.8 245.8 270.8 75.0 82.7 77.1 84.8 37.7 265.4 273.2 157.0 212.7 257.2 314.6 416.8

5,00 0 - 19,999 37 66 7,144 8,547 11,186 211.0 229.9 158.1 192.2 231.2 267.8 290.0 75.8 96.8 81.1 111.8 47.1 285.8 318.3 199.1 236.4 301.3 359.8 487.1

20,000 or More 16 80 24,292 42,800 92,554 229.7 238.3 179.4 202.8 231.7 274.4 303.0 81.8 107.7 81.3 117.2 44.9 319.4 333.4 196.6 229.1 296.4 426.5 507.5

All Organizations 131 230 1,100 3,482 8,986 200.5 212.0 147.8 174.5 208.3 250.0 275.0 76.6 78.1 79.4 92.7 39.9 263.2 285.0 156.9 203.6 263.5 345.0 454.3

RegionNortheast1,000 - 4,999 9 9 1,425 2,195 3,767 230.2 230.2 180.4 212.1 270.4 66.7 90.4 66.7 90.4 34.5 290.5 290.5 210.4 263.5 364.2

5,000 - 19,999 7 10 7,188 9,159 17,227 211.4 218.8 174.5 220.8 253.1 75.0 146.6 85.7 146.6 69.8 328.3 344.4 220.8 359.7 443.3


SoutheastUnder 1,000 8 8 390 700 867 188.9 188.9 131.1 161.8 248.7 87.5 90.4 87.5 90.4 37.2 268.0 268.0 149.7 203.6 438.7

1,000 - 4,999 9 9 1,643 2,693 4,814 207.7 207.7 175.3 198.6 245.6 77.8 62.3 77.8 62.3 27.8 256.1 256.1 199.4 228.9 311.8

5,000 - 19,999 13 15 7,409 8,986 10,374 225.8 231.3 121.7 176.6 231.2 282.5 336.0 53.3 125.2 53.8 139.1 52.8 292.6 306.2 132.5 187.3 282.0 391.0 576.0

20,000 or More 10 14 30,156 59,067 140,476 236.5 241.0 180.2 210.6 225.9 281.3 323.1 66.7 99.7 70.0 108.0 41.0 304.3 315.7 189.9 213.1 271.8 433.2 545.6


North CentralUnder 1,000 13 15 306 500 801 172.2 176.7 120.4 142.3 160.0 223.7 254.5 80.0 59.8 76.9 65.1 32.0 220.0 226.8 122.6 147.9 208.0 315.8 382.5

1,000 - 4,999 21 24 1,720 2,300 3,420 185.9 190.3 141.8 160.5 194.2 208.9 261.5 79.2 72.3 85.7 73.6 37.5 243.1 253.4 161.2 209.6 247.6 300.2 361.2

5,000 - 19,999 16 28 7,455 8,376 11,291 206.3 215.4 159.3 180.0 209.5 254.6 275.0 96.4 87.4 100.0 89.4 39.4 290.6 303.0 180.1 236.5 292.9 354.9 456.1


South Central1,000 - 4,999 6 6 1,337 1,567 3,657 234.8 234.8 200.1 237.8 287.3 83.3 151.5 83.3 151.5 58.9 361.0 361.0 209.9 360.1 500.5

All Organizations 16 20 930 2,507 6,402 213.4 217.2 143.7 193.5 221.2 245.0 288.1 85.0 94.5 87.5 94.9 39.7 293.8 297.8 161.0 222.2 281.6 342.9 506.1

West CoastAll Organizations 12 21 602 3,135 6,781 195.0 192.3 131.0 166.0 197.3 219.2 260.0 44.4 48.1 58.3 47.6 24.7 220.6 219.5 146.9 175.3 211.4 272.0 308.8

SubregionNew England States

All Organizations 8 14 2,499 5,653 25,250 209.9 213.1 181.1 211.6 248.0 100.0 68.7 100.0 72.5 31.9 278.7 285.6 227.4 255.8 306.2

Pacific Southwest States

All Organizations 11 19 487 3,570 7,188 198.0 195.6 129.7 175.0 199.6 225.0 265.0 50.0 48.1 63.6 47.6 24.7 226.7 225.2 147.0 176.1 221.0 281.3 312.2

Middle Atlantic States


Middle Southeast States


CSR General Industry Accounting and Finance

Survey Report - U.S.

Towers Watson Data Services

Page 198

AAS041 Secretarial/Administrative Assistance For-Profit Organizations

See the Compensation Differentials section to estimate compensation for unpublished geographic areas or industry classifications. Additional statistics can be found in our online data analysis tools.

ANNUAL SALARYBONUS AND/OR OTHERCASH COMPENSATION

TOTAL CASHCOMPENSATION MIDPOINTS

CAREER BAND AND LEVEL ORGS INCS

INCAVG

($000)

ORGAVG

($000)25th

($000)MEDIAN($000)

75th($000)

MEDIANHRLYRATE

% OFINCS

RECVG

INCAVGPAID

($000)

% OFORGS

PAYING

ORGAVGPAID

($000)

% OFAVGSAL

INCAVG

($000)

ORGAVG

($000)25th

($000)MEDIAN($000)

75th($000) ORGS

AVGMID

($000)

United StatesUnited States

U1 - Entry 115 1,587 35.3 35.2 31.4 35.4 38.6 17.07 28.2 1.9 46.1 1.9 5.1 35.9 35.9 31.5 35.8 39.7 87 36.5U2 - Intermediate 175 3,673 41.4 41.1 37.0 40.7 44.0 19.53 32.6 2.2 60.0 2.2 5.4 42.3 42.3 37.5 41.7 45.9 135 41.3U3 - Senior 130 3,768 49.1 49.6 44.4 48.7 54.8 23.42 39.8 2.7 58.5 3.0 5.9 50.3 51.2 45.9 50.3 56.1 102 48.4U4 - Lead 25 481 55.0 56.9 50.4 56.3 61.3 27.44 17.7 3.4 44.0 2.8 4.6 56.2 57.9 50.4 57.7 62.4 18 56.6

RegionNortheast

U1 - Entry 33 176 39.1 37.2 34.6 37.5 40.3 18.04 64.2 2.2 51.5 2.1 5.6 40.7 38.3 35.1 38.1 41.5 25 38.1U2 - Intermediate 62 628 45.4 42.8 39.2 42.7 47.5 20.55 38.1 2.3 53.2 2.0 4.6 46.4 43.8 39.9 42.9 48.2 46 43.5U3 - Senior 54 999 51.5 52.8 47.3 52.6 57.2 25.47 27.4 2.8 46.3 3.0 5.5 52.5 54.1 48.3 53.6 58.9 45 49.6U4 - Lead 12 83 58.9 62.4 51.6 64.0 72.1 30.86 25.6 2.8 66.7 3.3 5.0 60.1 64.2 51.7 66.1 75.8 8 57.9

SoutheastU1 - Entry 53 412 34.5 34.1 30.6 34.3 37.2 16.70 16.5 1.6 32.1 1.8 5.0 34.9 34.6 30.8 34.7 37.8 38 36.1U2 - Intermediate 82 922 38.9 40.1 36.0 39.6 44.4 19.05 21.0 2.3 51.2 2.3 5.5 39.5 41.1 37.3 40.3 44.9 59 41.2U3 - Senior 67 781 46.9 48.0 43.0 47.0 52.7 22.83 24.2 2.8 56.7 2.9 5.9 47.8 49.5 44.0 48.9 53.6 54 48.0U4 - Lead 9 74 52.0 53.8 47.4 50.8 57.5 24.42 6.7 2.4 22.2 2.4 4.4 52.5 54.3 47.4 51.1 59.0 8 53.4

North CentralU1 - Entry 61 363 33.7 35.4 31.2 35.1 39.9 16.86 31.1 1.7 50.8 1.9 5.1 34.2 36.3 31.7 35.6 41.6 44 37.8U2 - Intermediate 99 928 41.0 41.2 37.4 40.6 45.0 19.51 49.7 2.3 63.6 2.4 5.7 42.3 42.6 38.2 41.8 47.3 74 42.3U3 - Senior 69 971 49.1 49.6 44.1 49.0 54.5 23.54 57.1 2.8 53.6 3.6 7.2 50.9 51.2 44.8 50.8 56.6 53 49.7U4 - Lead 11 183 53.9 54.9 47.6 55.8 59.3 26.84 30.4 2.7 36.4 3.2 5.4 54.9 56.0 47.6 55.8 62.1 8 55.3

South CentralU1 - Entry 49 481 35.4 35.5 32.9 34.6 38.6 16.64 23.6 1.8 46.9 1.6 4.4 35.8 36.1 33.2 35.3 39.6 40 36.4U2 - Intermediate 73 789 40.5 40.5 36.1 40.0 43.8 19.23 24.3 1.9 49.3 2.0 4.8 41.1 41.4 36.7 40.8 45.7 59 40.3U3 - Senior 57 524 48.5 49.3 44.8 48.3 54.0 23.22 47.9 2.3 45.6 3.6 7.2 49.7 50.9 45.8 49.2 56.5 49 48.3U4 - Lead 11 71 54.7 55.1 46.4 57.1 59.6 27.44 21.1 3.3 54.5 2.9 5.0 56.0 56.3 48.7 57.7 61.4 10 54.3

West CoastU1 - Entry 37 155 37.3 36.7 32.6 36.4 40.6 17.50 48.4 1.9 32.4 2.1 5.5 38.3 37.3 32.8 36.7 41.6 29 37.9U2 - Intermediate 62 406 43.8 44.6 38.9 45.0 48.6 21.62 26.6 2.0 46.8 2.2 4.8 44.5 45.5 40.0 46.0 49.3 45 44.5U3 - Senior 49 493 50.3 52.8 46.8 53.0 58.0 25.50 24.9 3.0 44.9 3.3 6.0 51.5 54.2 48.9 54.4 59.4 42 52.5U4 - Lead 6 70 59.8 58.1 48.1 59.7 66.2 28.70 42.9 4.6 50.0 4.6 7.0 62.3 60.4 48.1 60.8 72.6

CSR General Industry O�ce and Business Support Survey Report - U.S.

Towers Watson Data ServicesPage 248

ANNUAL SALARYBONUS AND/OR OTHERCASH COMPENSATION

TOTAL CASHCOMPENSATION MIDPOINTS

CAREER BAND AND LEVEL ORGS INCS

INCAVG

($000)

ORGAVG

($000)25th

($000)MEDIAN($000)

75th($000)

% OFINCS

RECVG

INCAVGPAID

($000)

% OFORGS

PAYING

ORGAVGPAID

($000)

% OFAVGSAL

INCAVG

($000)

ORGAVG

($000)25th

($000)MEDIAN($000)

75th($000) ORGS

AVGMID

($000)

Supersector (continued)Supersector: All Nonmanufacturing

71 432 73.1 80.1 68.1 78.0 90.5 30.1 5.1 47.9 7.5 8.8 75.0 83.6 69.0 80.7 96.4 55 83.0 108 848 103.3 102.7 92.3 102.0 112.5 41.5 10.3 65.7 11.3 10.6 108.3 109.4 95.0 108.5 122.1 84 104.9 61 227 131.0 128.6 118.4 132.0 138.9 60.4 20.9 75.4 21.1 16.2 145.1 143.7 125.5 143.5 160.9 49 126.0 29 116 142.8 143.8 126.6 143.5 159.7 50.0 30.9 72.4 25.6 17.3 159.6 161.5 138.5 153.4 182.9 21 142.9 64 731 48.9 51.4 46.8 51.7 56.4 23.3 2.6 46.9 3.1 5.9 49.7 52.7 47.6 52.2 58.7 52 55.8

107 1,657 63.6 63.6 56.1 64.0 70.9 23.7 3.9 61.7 4.3 6.3 64.7 65.7 56.1 66.0 73.4 87 66.4 114 2,485 80.3 79.9 70.5 79.4 90.5 23.7 6.4 57.0 6.9 7.8 82.2 83.3 72.1 82.7 95.6 90 81.2 78 1,345 95.3 97.2 90.5 95.9 103.4 25.5 6.9 55.1 8.3 8.4 97.3 101.4 92.8 99.6 111.4 62 96.0 36 336 121.3 118.9 106.7 117.9 126.7 18.3 10.9 61.1 11.8 9.7 124.0 125.8 112.0 122.4 137.9 30 115.5 41 416 38.1 40.3 36.5 40.1 43.6 8.7 1.6 31.7 1.7 4.1 38.3 40.7 36.5 40.6 43.8 34 42.1 78 1,583 46.7 47.8 43.5 47.9 51.9 12.4 2.2 43.6 3.4 6.5 47.1 48.7 43.7 48.1 53.2 59 49.8 54 1,121 55.7 57.1 48.1 54.6 64.3 17.4 2.4 40.7 3.2 5.0 56.4 58.3 48.7 55.3 65.3 47 57.1 35 255 64.0 66.8 56.8 62.0 73.7 18.2 4.9 54.3 5.1 6.9 65.1 69.1 57.1 63.6 78.5 26 65.6

Supersector: Financial Services27 77 79.5 79.7 68.1 77.3 90.2 62.3 11.2 77.8 9.8 11.7 86.8 87.2 68.1 86.7 100.0 22 84.8 41 305 111.4 105.5 93.3 106.2 116.9 58.0 15.4 75.6 15.9 14.5 121.1 117.1 105.4 118.7 132.9 37 105.7 21 104 120.1 123.5 109.2 123.0 136.3 63.0 24.6 81.0 25.0 20.1 135.9 143.6 122.6 143.6 162.0 18 123.3 10 28 147.6 150.0 142.4 152.8 161.0 31.3 20.1 50.0 20.1 12.3 156.3 160.0 142.4 163.2 177.6 10 139.4 29 210 47.4 48.9 42.4 47.1 56.8 63.8 3.5 65.5 3.7 7.6 49.8 51.0 43.8 49.0 61.2 26 52.4 38 469 63.0 64.0 58.2 61.6 70.0 57.6 5.6 73.7 4.9 7.5 66.5 67.5 60.7 65.3 75.4 32 67.7 45 593 80.9 83.6 74.7 81.3 93.2 67.6 8.5 80.0 8.0 9.3 86.9 89.5 78.7 85.2 100.7 39 82.6 32 532 93.7 96.1 89.7 93.1 103.0 49.8 10.1 75.0 9.7 10.3 100.8 102.2 95.4 101.1 110.5 29 96.1 12 147 111.6 112.1 105.8 110.3 119.8 25.0 14.1 75.0 13.0 11.9 120.6 121.3 117.8 121.8 126.4 11 113.2 22 447 37.9 41.0 37.3 40.3 44.7 56.6 1.8 72.7 2.3 5.5 39.1 42.4 38.3 42.3 46.7 18 42.7 33 389 46.6 50.8 42.0 51.0 56.6 41.9 2.9 72.7 3.7 6.5 48.0 53.4 44.6 51.6 60.3 28 51.4 28 242 53.4 54.9 48.5 52.7 62.6 62.4 4.1 82.1 4.4 7.6 56.2 58.4 49.3 55.7 68.3 25 56.3 12 240 77.9 81.4 66.1 79.3 99.9 22.7 7.7 50.0 7.4 9.1 80.6 85.0 67.3 89.4 100.3 9 82.0

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2016 CSR General Industry Compensation Survey - U.S. participants

AAAAAA Life InsuranceAARPAccident Fund InsuranceACGMEAdvanced Emissions SolutionsAECOMAera EnergyAeronixAFNAgFirstAgStar Financial ServicesAIP PublishingAIPSOAir Products and ChemicalsAlamo GroupAllegiance HealthAllied ElectronicsAlta Resources CorporationAltria GroupAlyeska Pipeline ServiceAmerican Cancer SocietyAmerican EnterpriseAmerican National InsuranceAmerican Red CrossAmerican Traffic SolutionsAmerican UniversityAmeriCold LogisticsAmica Mutual InsuranceAndersen CorporationAnimal Supply CompanyApplied Research AssociatesArizona Supreme CourtArkansas Children’s HospitalAsahi Kasei Plastics NA, Inc.ASCO - ValveAssociation of American Medical

CollegesAT&TAuto Club GroupAutomobile Club of Southern CaliforniaAxiom Law

Bain & CompanyBaker Engineering & Risk ConsultantsBalta GroupBaylor Scott & White HealthBBA AviationBelin HealthBemis Manufacturing CompanyBeneficial BankBJC HealthCareBlueCross & BlueShield AssociationBlueCross BlueShield of FloridaBlueCross BlueShield of LouisianaBlueCross BlueShield of NebraskaBlueCross BlueShield of North Carolina

BlueCross BlueShield of South CarolinaBlueCross of IdahoBluegreen CorporationBMW Manufacturing CorporationBoard of PensionsBoddie-Noell EnterprisesBoise Cascade CompanyBoy Scouts of AmericaBoyd GamingBradleyBridgepoint EducationBriggs & StrattonBrookdale Senior LivingBrookhaven National LaboratoryBrotherhood Mutual InsuranceBryant UniversityBuild-A-Bear WorkshopBurgess & Niple

CACI InternationalCaelum Research CorporationCalifornia Casualty ManagementCalifornia Dental AssociationCambia Health SolutionsCamcraftCapital Group CompaniesCareer EducationCareFirst BlueCross BlueShieldCaribou CoffeeCarMaxCarnegie Mellon UniversityCarolinas HealthCare SystemCasey’s General StoresCatholic Health InitiativesCDM SmithCDS GlobalCelgardCEMEX, Inc.Centegra Health SystemsCenterra-SRSCentraState Healthcare SystemCentroCEVA LogisticsCH2M Hill PlateauChelan County Public Utility DistrictChicago Transit AuthorityChildren’s Healthcare of AtlantaChildren’s Hospital & Clinics of MinnesotaChildren’s Hospital & Medical CenterChildren’s Mercy HospitalChoice Hotels InternationalChumash Employee Resource CenterChurch of Jesus Christ of Latter-day

SaintsCincinnati Children’s Hospital Medical

CenterCitizens Energy Group

City Colleges of ChicagoCity of AtlantaCity of Fort WorthCity of GreensboroCity of Hope Medical CenterCity of HoustonCity of Las VegasCity of PhiladelphiaClean HarborsClecoCNL Financial GroupCoca-Cola BottlingCollege of DuPageCollin CountyColonial Pipeline CompanyColorado Springs UtilitiesColsaComcast Cable CommunicationsCommunity CoffeeCommunity Health NetworkCommunity Preservation CorporationCompass Minerals InternationalCompassion InternationalCompassion Minerals InternationalConnectiCare CapitalConsumer ReportsCorixCornell UniversityCorporate One Federal Credit UnionCorrections Corporation of AmericaCosmopolitan of Las VegasCox EnterprisesCPS EnergyCrate & BarrelCrestron ElectronicsCrowley Maritime CorporationCTI BioPharmaCUNA Mutual Group

Dart ContainerDartmouth Hitchcock Medical CenterDassault Falcon Jet CorporationDayco ProductsDaymon WorldwideDecurionDelaware NorthDENSO InternationalDepartment of Administrative ServicesDePaul UniversityDoctors CompanyDuke RealtyDwyer InstrumentsDycom Industries

E.A. Sween CompanyEducation ManagementEdward Jones



Elizabeth ArdenElkay ManufacturingEMCOR GroupEmerson ElectricEmory UniversityEmployers AssociationEmployers Mutual Casualty CompanyEnergy SolutionsEnvironmental Chemical CorporationErie InsuranceErnst & YoungESCOESCO TechnologiesEssendantEssentia HealthEtnyre International LimitedEvolent Health, Inc.Excellus BlueCross BlueShieldExemplisExpert Global Solutions, Inc.

Farm Credit Bank of TexasFarm Credit FoundationsFederal Aviation AdministrationFederal Home Loan Bank of CincinnatiFederal Reserve Bank of AtlantaFederal Reserve Bank of BostonFederal Reserve Bank of ChicagoFederal Reserve Bank of DallasFederal Reserve Bank of MinneapolisFederal Reserve Bank of St. LouisFederal Reserve BoardFedEx ExpressFerguson EnterprisesFermi National Accelerator LaboratoryFerroFifth Third BankCorpFirst Citizens BankFirst Interstate BankFlexcon Company, Inc.Flexible Steel LacingFluor Federal Petroleum OperationsFortune Brands Home & SecurityFrankenmuth Mutual Insurance CompanyFreeport-McMoRanFroedtert HealthFrontier Airlines

G&J Pepsi-Cola Bottlers, Inc.G&K ServicesGCR, Inc.GEICOGeneral Dynamics Information TechnologyGeneral MillsGenuine PartsGeokineticsGeorgia Institute of Technology

Glanbia Group ServicesGlazer’s DistributorsGlory Global SolutionsGOJO IndustriesGold EagleGoodman ManufacturingGracoGrande CheeseGreenStoneGrinnell Mutual ReinsuranceGROWMARKGrupo Cementos de Chihuahua

H. E. Butt GroceryHabitat for Humanity InternationalHarman International IndustriesHarris Health SystemHarrisburg Area Community CollegeHarvey IndustriesHDR, Inc.Health First, Inc.Health NetHealthNow New YorkHelen of TroyHendrick MotosportsHendricksonHenry Ford Health SystemsHershey Entertainment & ResortHi-Crush ProppantsHigh Industries, Inc.Hillenbrand, Inc.Hilti, Inc.HNIHNTBHormel FoodsHostess BrandsHoward Hughes Medical InstituteHuntington Memorial HospitalHunton & WilliamsHypertherm, Inc.

ICW GroupIDEXX LaboratoriesIndiana Farm Bureau InsuranceIndiana UniversityInformation Management ServiceIngram IndustriesInovalonInrermountain HealthcareInsperityInstitute for Defense AnalysesInstitute for Functional MedicineInstitute of Electrical & Electronic

Engineers (IEEE)Integra LifesciencesINTEGRIS HealthIntelligrated

International PaperIntertape Polymer GroupIron MountainIrvine

Jackson National LifeJacobs TechnologyJefferson Science AssociatesJohns Hopkins UniversityJohns Hopkins University - APLJohnson OutdoorsJoint CommissionJones Lang LaSalleJoun Deere Electronic SolutionsJudicial Council of California

K. Hovnanian CompaniesKansas City SouthernKelsey-Seybold ClinicKenco Management ServicesKewaunee Scientific CorporationKI, Inc.Kindred HealthcareKing CountyKnoxville Utilities BoardKum & Go LC

L.L. BeanLaboratory Corporation of AmericaLancaster General HospitalLantech.comLawson ProductsLearning Care GroupLegal & General AmericaLeggett and PlattLehigh UniversityLeupold & StevensLG&E and KU EnergyLhoistLife and Specialty VenturesLindeLions Clubs InternationalLittelfuseLockheed MartinLoma Linda University Health CareLouis Dreyfus CommoditiesLuck CompaniesLutron Electronics

M. A. Mortenson CompanyMagellan Health ServicesMaine Medical CenterMalco Products, Inc.ManpowerManTech InternationalMAPFRE USAMaricopa Integrated Health System



Master Lock/WaterlooMasterBrand Cabinets, Inc.Matrix ServiceMAXX PropertiesMayo ClinicMcDonald’sMedical College of WisconsinMedical Group Management AssociationMedline IndustriesMemorial Hermann Healthcare SystemMercy Housing, Inc.Methodist Hospital SystemMFS Investment ManagementMGM Resorts InternationalMiami Children’s HospitalMichael BakerMichels CorporationMine Safety AppliancesMinneapolis School DistrictMinnesota Management & BudgetMission Support AllianceMissouri Department of ConservationMissouri Department of TransportationMitsubishi InternationalMMG Insurance CompanyMoenMolina HealthcareMondelezMoneyGramMontana-Dakota UtilitiesMortgage Guaranty InsuranceMotorsport Aftermarket GroupMountain AmericaMTS SystemsMultiPlanMuntersMutual of OmahaMV Transportation

National AcademiesNational Futures AssociationNational Louis UniversityNational Rural Electric Cooperative

AssociationNationwide Children’s HospitalNature’s Sunshine ProductsNavicent HealthNavy Exchange EnterpriseNCCI HoldingsNCI Building SystemsNebraska Medical CenterNebraska Public Power DistrictNordam GroupNordson CorporationNordstromNorth Carolina Office of State Human

Resources

Northeast Illinois Railroad CorporationNorthern Arizona UniversityNOW FoodsNYU Langone Medical Center

Oakland UniversityOchsner Health SystemOerlikon FairfieldOglethorpe PowerOhio Public Employees Retirement

SystemOld Dominion ElectricOmron HealthcareOne Call Care ManagementONE GasOption CareOptions Clearing CorporationOrlando Health

Papa John’sParkview HealthPattonairPaychexPaylocityPeabody EnergyPella CorporationPenske Truck LeasingPentagon Federal Credit UnionPharmavitePingPMPMA CompaniesPort Authority of Allegheny CountyPort of PortlandPort of SeattlePreformed Line ProductsPrinceton UniversityProject Management InstituteProperty Casualty Insurers Association of

America

QBE the AmericasQTI Human ResourcesQuanta ServicesQuestar

Radio OneRAND CorporationRaymond James FinancialREA Magnet Wire Company, Inc.Red Wing ShoesRegency CentersRegions FinancialReiter Affiliated CompaniesRentokil InitialRexnord CorporationRice University

Rich ProductsRite AidRite-HiteRiverside Research InstituteRLI Insurance CompanyRobert BoschRobertshaw ControlsRockwell CollinsRotary InternationalRSM US LLPRTCRust-Oleum

S & D Coffee, Inc.S&C ElectricSacramento Municipal Utility DistrictSage PublicationsSaint-GobainSakuraSalk InstituteSally BeautySalt Lake CountySamuel Roberts Noble FoundationSan Manuel Band of Mission IndiansSargent & LundySazerac CompanySCANASchaeffler TechnologiesSchenck, S.C.Schneider NationalSchwan FoodScientific Research CorporationSeaman CorporationSecura InsuranceSecurus Technologies, Inc.SEMCO EnergySentara HealthcareSentry InsuranceSercoShands HealthCareSidley AustinSiemensSilberline Manufacturing CompanySimpson HousingSitelSmead ManufacturingSMSC Gaming EnterpriseSouth Adams County Water & Sanitation

DistrictSouth Jersey GasSoutheastern Freight LinesSoutheastern GrocersSouthern Company ServicesSouthern Farm Bureau LifeSpace Telescope Science InstituteSpartanNashSpectrum Health - Grand Rapids Hospitals



SprintSSM Health Care St. LouisSt. Louis County GovernmentStampin’ Up!Standard SteelStar TribuneState Corporation CommissionState of ArizonaState of OregonState Teachers Retirement System of

OhioSteelcaseStericycle, Inc.StormontVail HealthcareSubaru of Indiana Automotive, Inc.Sulzer Pumps USSunbelt RentalsSusser HoldingsSwagelokSwarovski International

Taubman CentersTaylorMade-adidas Golf CompanyTDS TelecomTech DataTenet Healthcare CorporationTennessee Valley AuthorityTerumo BCTTexas Children’s HospitalTherma TruTIMETTJX CompaniesTKS Industrial CompanyTLRT-Mobile USATreasure Island Resort & CasinoTribune MediaTribune PublishingTriCore, Inc.Trinity Consultants, Inc.Trinity HealthTrue Value CompanyTrugreenTufts Health PlanTurner BroadcastingTÜV Rheinland

U.S. BancorpUBMUnited States SteelUnited Way for Southeastern MichiganUniversal Parks & ResortsUniversity of Arkansas for Medical

ScienceUniversity of CaliforniaUniversity of ChicagoUniversity of Colorado Health

University of GeorgiaUniversity of HoustonUniversity of IowaUniversity of Kansas HospitalUniversity of LouisvilleUniversity of MarylandUniversity of Maryland Faculty PhysiciansUniversity of MiamiUniversity of MichiganUniversity of Missouri SystemUniversity of North Carolina HospitalsUniversity of Notre DameUniversity of Pittsburgh Medical CenterUniversity of RichmondUniversity of RochesterUniversity of South FloridaUniversity of Southern CaliforniaUniversity of St. ThomasUniversity of Texas at AustinUniversity of Texas Health Science Center

at HoustonUniversity of Texas Health Science Center

at San AntonioUniversity of Texas Southwestern Medical

CenterUniversity of Vermont Medical CenterUniversity of VirginiaUniversity of Wisconsin Hospital and

ClinicsUniversity of Wisconsin Medical

FoundationUPSUtah Transit Authority

Valero EnergyVCU Health SysytemsVeolia Environmental Services North

AmericaVerizonVirginia Department of TransportationVirginia Mason Medical CenterVisaVolvo Group North America

Waddell & Reed FinancialWake Forest UniversityWalgreensWashington River Protection SolutionWashington University in St. LouisWater & Air Research, Inc.Wayne FarmsWayne Fueling SystemsWayne Memorial HospitalWellmark BlueCross BlueShieldWells EnterprisesWest Virginia UniversityWest Virginia University Hospitals, Inc.

Western Southern Financial GroupWestfield GroupWhataburgerWheaton Franciscan HealthcareWilliam Rainey Harper CollegeWilliams CompaniesWilmerHaleWindstream CommunicationsWinebow GroupWinpak Portion Packaging LimitedWisconsin Physicians Service InsuranceWolverine Pipe Line CompanyWorld Vision InternationalWorldVenturesWornick CompanyWorthington IndustriesWycliffe Bible Translators, Inc.

Xtek, Inc.

YMCA of the USA

Zeon Chemicals LPZimmer Biomet

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