BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18,...

15

Transcript of BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18,...

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Page 2: BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18, 2017 Update on FY2017 Financial Results • The books are not closed (see the next

BO

F M

eeti

ng

July

18

, 20

17

•U

pd

ate

on

FY2

01

7 F

inan

cial

Res

ult

s

•FA

Qs

abo

ut

Mu

nic

ipal

Acc

ou

nti

ng

•St

atu

s o

f FY

20

18

Bu

dge

t

•U

pd

ate

on

Pla

nn

ing

& Z

on

ing

Act

ivit

y

•U

pd

ate

on

To

wn

Pro

ject

s

•U

pco

min

g To

wn

Init

iati

ves

to Im

pro

ve C

ust

om

er S

erv

ice

and

Acc

ess

to In

form

atio

n

Page 3: BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18, 2017 Update on FY2017 Financial Results • The books are not closed (see the next

BO

F M

eeti

ng

July

18

, 20

17

Up

da

te o

n F

Y2

01

7 F

ina

nci

al R

esu

lts

•Th

e b

oo

ks a

re n

ot

clo

sed

(see

th

e n

ext

slid

e fo

r an

exp

lan

atio

n),

bu

t o

ur

fore

cast

at

this

po

int

stay

s ap

pro

xim

atel

y th

e sa

me:

–R

even

ues

: Su

rplu

s o

f $

16

3,0

00

–B

OS

op

erat

ing

and

op

erat

ing

cap

ital

: S

urp

lus

of

app

rox

$1

00

,00

0

–B

OE:

Est

imat

ed s

urp

lus

of

$5

0,0

00

was

last

rep

ort

ed

–D

ebt:

Su

rplu

s o

f $

24

0,0

00

–C

har

ter

Au

tho

rity

: S

urp

lus

of

$1

.24

2 m

illio

n

–To

tal S

urp

lus:

$1

,79

5 m

illio

n

–To

tal F

ore

cast

ed In

crea

se in

th

e G

ener

al F

un

d:

still

bei

ng

calc

ula

ted

Page 4: BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18, 2017 Update on FY2017 Financial Results • The books are not closed (see the next

BO

F M

eeti

ng

July

18

, 20

17

FAQ

s

Wh

y is

a y

ear

end

clo

se d

iffe

ren

t a

nd

mo

re t

imel

y th

an

a m

on

thly

clo

se?

–Ea

ch m

on

th w

e re

po

rt a

ctu

al o

per

atin

g re

sult

s o

n a

cas

h b

asis

. Rev

enu

es r

efle

ct a

ctu

al

mo

nie

s re

ceiv

ed a

nd

exp

ense

s re

flec

t ac

tual

mo

nie

s sp

ent

–O

ur

ann

ual

bu

dge

tary

fin

anci

als

(gen

eral

fu

nd

fin

anci

als)

are

acc

ou

nte

d f

or

on

a

mo

dif

ied

acc

rual

bas

is:

•Fo

r re

ven

ues

th

at m

ean

s a

com

bin

atio

n o

f b

oth

cas

h a

nd

acc

rual

bas

is a

cco

un

tin

g.

Rev

enu

es a

re r

eco

gniz

ed w

hen

mea

sura

ble

an

d a

vaila

ble

. Ava

ilab

le is

def

ined

as

wh

en a

vaila

ble

to

sp

end

wit

hin

th

e n

ext

60

day

s.

•Th

eref

ore

th

e b

oo

ks r

emai

n o

pen

fo

r 6

0 d

ays

afte

r ye

ar e

nd

to

cap

ture

FY2

01

7 t

ax

rece

ipts

co

llect

ed d

uri

ng

that

tim

e p

erio

d.

This

is d

iffe

ren

t fr

om

acc

rual

bas

is

acco

un

tin

g w

her

e yo

u w

ou

ld a

ccru

e al

l bill

ed r

even

ues

an

d b

oo

k a

rese

rve

for

un

colle

ctib

le.

Page 5: BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18, 2017 Update on FY2017 Financial Results • The books are not closed (see the next

BO

F M

eeti

ng

July

18

, 20

17

FA

Qs

Wh

y is

a y

ear

end

clo

se d

iffe

ren

t a

nd

mo

re t

imel

y th

an

a m

on

thly

clo

se?,

co

nt

•U

nlik

e re

ven

ues

, exp

ense

s ar

e re

cord

ed o

n a

n a

ccru

al b

asis

. A

s w

ith

a m

on

thly

clo

se, y

ou

re

cord

all

you

r ca

sh t

ran

sact

ion

s p

lus

you

als

o:

oac

cru

e o

ther

exp

ense

s

od

eter

min

e th

e ad

equ

acy

of

you

r re

serv

es.

•O

ne

exam

ple

is m

edic

al c

laim

s. W

e w

ill r

ecei

ve o

ur

clai

ms

rep

ort

fro

m A

nth

em

aro

un

d J

uly

22

nd.

We

then

rev

iew

it t

o d

eter

min

e th

e ad

equ

acy

of

clai

ms

pay

men

ts f

or

the

year

. Th

ey a

re m

ade

bas

ed o

n 2

01

7 r

enew

al.

An

d t

he

adeq

uac

y o

f o

ur

clai

ms

rese

rve.

•A

no

ther

exa

mp

le is

un

com

pen

sate

d a

bse

nce

s. A

s d

iscu

ssed

th

is y

ear,

we

are

sett

ing

up

a r

eser

ve,

so t

hat

an

alys

is m

ust

be

per

form

ed.

•Yo

u a

lso

set

up

yo

ur

encu

mb

ran

ces

for

exec

ute

d p

urc

has

e o

rder

s w

hic

h d

o n

ot

qu

alif

y as

an

ac

cru

al a

nd

det

erm

ine

op

erat

ing

cap

ital

exp

end

itu

res

wh

ich

are

to

be

carr

ied

fo

rwar

d t

o t

he

nex

t ye

ar a

nd

th

e st

atu

s o

f an

y re

mai

nin

g fr

om

pri

or

year

s.

•Th

us

a ye

ar e

nd

clo

se c

an n

ot

be

acco

mp

lish

ed in

th

e 1

0 b

usi

nes

s d

ays

bet

wee

n J

un

e 3

0th

an

d J

uly

17

th.

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BO

F M

eeti

ng

July

18

, 20

17

FA

Qs

Wh

y d

oes

n’t

th

e fi

na

l net

op

era

tin

g r

esu

lt o

n t

he

Jun

e 3

0 f

ina

nci

al s

tate

men

t eq

ua

l th

e ch

an

ge

in t

he

un

ass

ign

ed f

un

d b

ala

nce

?

•Th

ere

are

exp

ense

s o

r ad

just

men

ts t

o r

even

ue

wh

ich

are

ref

lect

ed in

th

e fi

nan

cial

s w

hic

h

wer

e p

revi

ou

sly

assi

gned

wit

hin

th

e fu

nd

bal

ance

. (S

ee n

ext

slid

e fo

r G

FB a

nal

ysis

fo

r FY

16

)

–Fo

r ex

amp

le t

he

pay

men

t m

ade

to t

he

Seco

nd

Tax

ing

Dis

tric

t as

a r

esu

lt o

f th

e ta

x ap

pea

l law

suit

. W

e re

fun

ded

pre

vio

usl

y co

llect

ed t

ax r

even

ues

. In

th

e p

rio

r ye

ar(s

) w

e as

sign

ed a

res

erve

wit

hin

th

e ge

ner

al f

un

d f

or

the

po

ten

tial

ref

un

d.

Un

like

accr

ual

bas

is f

inan

cial

s, w

hen

we

reco

gniz

ed t

he

rese

rve,

we

did

no

t re

flec

t it

in t

he

op

erat

ing

exp

ense

s as

a r

edu

ctio

n o

f re

ven

ues

, we

just

d

esig

nat

ed it

as

assi

gned

on

th

e b

alan

ce s

hee

t. T

her

efo

re w

e m

ust

acc

ou

nt

for

the

refu

nd

in t

his

ye

ar’s

fin

anci

al s

tate

men

ts a

nd

th

ereb

y re

du

ce o

ur

op

erat

ing

resu

lts.

Bu

t w

e w

ill a

lso

red

uce

th

e as

sign

ed r

eser

ve in

th

e ge

ner

al f

un

d f

or

an e

qu

al a

mo

un

t. T

her

efo

re t

he

chan

ge in

th

e u

nd

esig

nat

ed

fun

d w

ill b

e h

igh

er t

han

th

e fi

nal

op

erat

ing

resu

lts

by

that

am

ou

nt.

–Th

e sa

me

thin

g o

ccu

rs f

or

cap

ital

car

ry f

orw

ard

s Th

ey w

ere

assi

gned

as

a re

serv

e w

ith

in t

he

fun

d

bal

ance

. O

nce

pai

d t

hey

are

ref

lect

ed in

th

e fi

nan

cial

sta

tem

ents

an

d t

he

assi

gned

res

erve

is

red

uce

d. T

he

ori

gin

al a

ssig

nm

ent,

an

d t

hu

s th

e am

ou

nt

rele

ased

, m

ay o

r m

ay n

ot

be

equ

al in

am

ou

nt

to t

he

actu

al e

xpen

dit

ure

. In

so

me

case

s th

e m

on

ies

are

no

lon

ger

nee

ded

an

d t

he

tota

l am

ou

nt

is r

elea

sed

to

un

des

ign

ated

wit

h n

o o

ffse

ttin

g cu

rren

t ye

ar e

xpen

se.

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BO

F M

eeti

ng

July

18

, 20

17

Bre

akd

ow

n o

f G

en

era

l Fu

nd

Bal

ance

-Ju

ne

30

, 20

17

p

age

11

of

20

16

CA

FR

Page 8: BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18, 2017 Update on FY2017 Financial Results • The books are not closed (see the next

BO

F M

eeti

ng

July

18

, 20

17

Wh

y is

are

th

ere

tra

nsf

ers

of

bu

dg

ets

bet

wee

n d

epa

rtm

ents

du

rin

g t

he

yea

r?

The

det

aile

d s

tate

men

ts w

hic

h a

cco

mp

any

the

mo

nth

ly f

inan

cial

sta

tem

ents

are

a m

anag

emen

t to

ol:

–If

an

un

bu

dge

ted

bu

t n

eces

sary

exp

ense

occ

urs

, su

ch a

s th

is y

ear’

s re

pla

cem

ent

of

the

fuel

ta

nks

, we

hav

e tw

o o

pti

on

s: R

equ

est

an a

dd

itio

nal

ap

pro

pri

atio

n o

r u

se f

un

ds

bu

dge

ted

fo

r an

oth

er p

urp

ose

. W

e d

o t

he

latt

er.

We

tran

sfer

th

e m

on

ies

ou

t o

f th

e lin

e it

em w

her

e th

ey

wer

e o

rigi

nal

ly b

ud

gete

d a

nd

mo

ve t

hem

to

th

e lin

e it

em f

or

the

req

uir

ed e

xpen

dit

ure

.

–Th

ere

are

tim

es w

hen

it is

in t

he

Tow

n’s

bes

t in

tere

st t

o b

ud

get

cert

ain

exp

ense

s w

ith

in a

re

serv

e ac

cou

nt

rath

er t

han

on

th

e sp

ecif

ic li

ne

item

. Fo

r ex

amp

le t

he

bu

dge

tin

g o

f w

age

incr

ease

s d

uri

ng

on

go

ing

colle

ctiv

e b

arga

in n

ego

tiat

ion

s. O

nce

it is

ap

pro

pri

ate,

th

e b

ud

get

is r

emo

ved

fro

m t

he

rese

rve

and

tra

nsf

erre

d t

o t

he

app

rop

riat

e lin

e it

em.

–If

we

bec

om

e aw

are

of

a b

ud

gete

d e

xpen

dit

ure

th

at w

e n

o lo

nge

r re

qu

ire,

we

mo

ve t

he

mo

nie

s o

f th

e d

epar

tmen

t’s

bu

dge

t so

th

ey a

re n

ot

lon

ger

avai

lab

le.

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BO

F M

eeti

ng

July

18

, 20

17

Up

dat

e o

n F

Y2

01

8 B

ud

get

•Th

e B

OS

FY2

01

8 b

ud

get

is in

a b

it o

f a

ho

ldin

g p

atte

rn d

ue

to t

he

situ

atio

n w

ith

th

e St

ate

•W

e h

ave

beg

un

dev

elo

pm

ent

of

a “P

lan

B”

bu

dge

t in

th

e ev

ent

that

th

e St

ate

pu

shes

do

wn

co

sts

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BO

F M

eeti

ng

July

18

, 20

17

Up

dat

e o

n P

lan

nin

g an

d Z

on

ing

Act

ivit

y

•Fi

ve z

on

ing

dec

isio

ns

wit

h a

def

ect

in n

oti

ce w

ere

resc

ind

ed a

t M

on

day

’s n

igh

t’s

mee

tin

g:

–Po

rtab

le li

ghti

ng

–M

od

ific

atio

n t

o a

ssis

ted

livi

ng

zon

e

–A

RO

D

–Pa

rkin

g at

med

ical

or

den

tal o

ffic

es/c

linic

s

–Zo

ne

chan

ge f

or

57

8 a

nd

58

6 D

anb

ury

Ro

ad

•Th

e C

om

mis

sio

n s

tate

d t

hey

wo

uld

reh

ear

all f

ive

•So

me

app

lican

ts f

iled

aga

in p

rio

r to

th

e re

scis

sio

ns:

Ap

plic

ant

for

the

po

rtab

le li

ghti

ng

(To

wn

of

Wilt

on

)

–A

pp

lican

t fo

r th

e m

od

ific

atio

n t

o a

ssis

ted

livi

ng

zon

e an

d Y

ou

ng

’s N

urs

ery

pro

per

ty z

on

ing

chan

ge

•H

eari

ng

was

op

ened

fo

r th

e m

od

ific

atio

n t

o t

he

assi

sted

livi

ng

zon

e. A

fter

req

ues

ts f

rom

re

sid

ents

wh

o w

ere

no

t fa

mili

ar a

nd

had

no

t p

arti

cip

ated

or

follo

wed

th

e fi

rst

app

rova

l pro

cess

, th

e C

om

mis

sio

n b

y a

5-3

vo

te, h

eld

th

e h

eari

ng

op

en. T

he

nex

t m

eeti

ng

is J

uly

24

th

•H

eari

ng

was

op

ened

fo

r th

e Yo

un

g’s

Nu

rser

y p

rop

erty

sp

ecia

l per

mit

. Th

is w

as a

lso

kep

t o

pen

as

th

e p

revi

ou

s m

atte

r h

ad n

ot

bee

n a

pp

rove

d.

This

can

no

t b

e ap

pro

ved

at

the

sam

e ti

me

as

the

pre

vio

us

mat

ter,

so

it w

ill r

equ

ire

a th

ird

mee

tin

g fo

r ap

pro

val.

•A

ssu

min

g ap

pro

vals

bef

ore

th

e C

om

mis

sio

n’s

Au

gust

rec

ess,

co

nst

ruct

ion

is s

ched

ule

d t

o b

egin

in

th

e Fa

ll

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BO

F M

eeti

ng

July

18

, 20

17

Up

dat

e o

n T

ow

n P

roje

cts

•M

ILLE

R D

RIS

CO

LL R

ENO

VA

TIO

N

Th

e n

et c

ost

to

Wilt

on

pro

per

ty t

axp

ayer

s o

f th

e M

iller

Dri

sco

ll p

roje

ct is

fo

reca

sted

to

be

$3

5 t

o $

36

m

illio

n o

r %

$ 1

5 t

o $

14

mill

ion

less

th

an t

he

$5

0.2

mill

ion

ap

pro

ved

by

the

vote

rs.

(A t

ota

l co

st o

f $

42

to

$

43

mill

ion

less

$7

mill

ion

of

stat

e fu

nd

ing,

of

wh

ich

$6

.3 m

illio

n h

as b

een

rec

eive

d.)

Th

e p

roje

cted

will

be

com

ple

ted

th

is s

um

mer

.

•P

EDES

TRIA

N B

RID

GE

A

fter

a y

earl

on

g re

view

, on

Ju

ly 1

1th

CT

DO

T p

rovi

ded

th

e to

wn

wit

h t

he

app

rova

l to

see

k b

ids

to b

uild

a

ped

estr

ian

bri

dge

acr

oss

th

e N

orw

alk

Riv

er f

rom

th

e ar

ea W

ilto

n C

ente

r Tr

ain

Sta

tio

n t

o a

pat

h b

ehin

d

Port

ofi

no

s. T

he

RFP

was

pu

blis

hed

on

Ju

ly 1

3th

. Th

e St

ate

pre

vio

usl

y p

rovi

ded

a $

50

0,0

00

gra

nt

to f

un

d

10

0%

of

the

pro

ject

ed c

ost

. Sp

ecia

l th

anks

to

Sta

te R

epre

sen

tati

ve G

ail L

avie

lle f

or

her

ass

ista

nce

wit

h

this

.

•R

OA

D P

AV

ING

R

oad

s ar

e se

lect

ed b

ased

on

age

, co

nd

itio

n a

nd

geo

grap

hic

dis

trib

uti

on

. Th

e lis

t o

f ro

ads

to b

e p

aved

an

d

thei

r st

atu

s is

on

th

e To

wn

’s w

ebsi

te.

•H

IGH

SC

HO

OL

TEN

NIS

CO

UR

TS R

EPLA

CM

ENT

Th

e re

pla

cem

ent,

wh

ich

will

req

uir

e 4

5 d

ays,

is e

xpec

ted

to

beg

in in

Au

gust

.

•P

OLI

CE

STA

TIO

N/T

OW

N H

ALL

CA

MP

US

En

viro

nm

enta

l tes

tin

g, b

uild

ing

eval

uat

ion

s an

d d

eter

min

atio

n o

f u

tiliz

atio

n a

nd

sp

ace

avai

lab

ility

at

Co

mst

ock

are

on

goin

g. T

o m

inim

ize

cost

s, w

e an

tici

pat

e p

erm

anen

tly

mo

vin

g so

me

Tow

n C

amp

us

emp

loye

es t

o t

he

vaca

nt

spac

e in

Co

mst

ock

. M

inu

tes

and

age

nd

as a

re o

n t

he

tow

n w

ebsi

te.

Page 12: BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18, 2017 Update on FY2017 Financial Results • The books are not closed (see the next

BO

F M

eeti

ng

July

18

, 20

17

•FI

RE

STA

TIO

N 2

The

Co

mm

itte

e h

as id

enti

fied

a s

ou

rce

for

po

tab

le w

ater

. B

ids

for

pla

n d

ocu

men

ts h

ave

bee

n r

ecei

ved

an

d

are

bei

ng

con

sid

ered

by

the

com

mit

tee.

Th

e p

roje

ct w

ill b

e d

iscu

ssed

at

nex

t M

ay’s

An

nu

al T

ow

n M

eeti

ng.

M

inu

tes

and

age

nd

as a

re o

n t

he

Tow

n w

ebsi

te.

•SO

LAR

INST

ALL

ATI

ON

-MIL

LER

DR

ISC

OLL

AN

D M

IDD

LEB

RO

OK

The

con

trac

tor,

Kin

gsp

an E

ner

gy, i

s cu

rren

tly

dev

elo

pin

g th

e im

ple

men

tati

on

pla

n. f

or

this

su

mm

er/f

all.

AFF

OR

DA

BLE

HO

USI

NG

MO

RA

TOR

IUM

The

Tow

n is

in y

ear

two

of

a fo

ur-

year

mo

rato

riu

m o

n a

dev

elo

per

’s u

se o

f C

T G

ener

al S

tatu

te 8

-30

(g)

to

b

uild

hig

h-d

ensi

ty h

ou

sin

g w

ith

an

aff

ord

able

co

mp

on

ent.

Th

e m

ora

tori

um

is in

ten

ded

to

allo

w W

ilto

n t

o

dev

elo

p it

s o

wn

pla

n f

or

affo

rdab

le h

ou

sin

g. T

his

will

be

dis

cuss

ed a

s p

art

of

the

up

dat

e o

f th

e P

lan

of

Co

nse

rvat

ion

an

d D

evel

op

men

t.

•P

LAN

OF

CO

NSE

RV

ATI

ON

AN

D D

EVEL

OP

MEN

T

Th

e P

lan

nin

g an

d Z

on

ing

Co

mm

issi

on

has

sel

ecte

d M

ilon

e an

d M

acB

roo

me

to a

ssis

t w

ith

eig

hte

en-m

on

th

pro

cess

of

up

dat

ing

the

Tow

n’s

pla

n. W

ork

sho

ps

and

pu

blic

fo

rum

s w

ill b

egin

mid

fal

l. K

eep

yo

ur

eyes

o

pen

fo

r th

e n

oti

ces.

BLI

GH

T

Blig

ht

case

s ty

pic

ally

invo

lve

man

y is

sues

an

d m

ult

iple

To

wn

dep

artm

ents

. To

wn

Co

un

sel h

as d

evel

op

ed a

p

roce

du

res

man

ual

, wh

ich

en

sure

s w

e d

o t

hin

gs p

rop

erly

fro

m t

he

star

t. A

dd

ress

ing

blig

ht

is a

tim

e co

nsu

min

g p

roce

ss.

We

reco

gniz

e th

is is

fru

stra

tin

g fo

r n

eigh

bo

rs a

nd

th

ose

wh

o f

req

uen

tly

pas

s b

y th

e p

rop

erti

es.

Page 13: BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18, 2017 Update on FY2017 Financial Results • The books are not closed (see the next

BO

F M

eeti

ng

July

18

, 20

17

Tow

n In

itia

tive

s to

Imp

rove

Cu

sto

me

r Se

rvic

e

•G

IS (

geo

grap

hic

info

rmat

ion

sys

tem

) d

ata

is s

ched

ule

d t

o b

e av

aila

ble

on

line

by

Sep

tem

ber

1st

.

•N

ew P

&R

reg

istr

atio

n a

nd

ren

tal s

oft

war

e is

sch

edu

led

to

be

live

by

Dec

1st

.

•Se

eClic

kFix

, a c

itiz

en m

ob

ile a

nd

on

-lin

e re

po

rtin

g sy

stem

for

wo

rk r

equ

ests

is s

ched

ule

d t

o b

e im

ple

men

ted

by

Dec

emb

er 1

st.

Will

incr

ease

eff

icie

ncy

of

pro

cess

ing

req

ues

ts. (

see

exam

ple

fro

m

Pri

nce

ton

NJ

on

th

e n

ext

slid

e)

•W

ith

in t

his

fis

cal y

ear

a n

ew c

ust

om

er s

ervi

ce d

rive

n T

ow

n w

ebsi

te w

ill b

e im

ple

men

ted

.

Man

y o

f th

e th

ings

res

iden

ts n

ow

mu

st c

urr

entl

y d

o in

per

son

will

be

avai

lab

le o

n-l

ine.

All

tow

n w

ebsi

tes

will

be

con

solid

ated

for

con

sist

ency

an

d t

o r

edu

ce o

per

atin

g co

sts

We

will

op

erat

e in

a m

ore

web

mas

ter

typ

e m

ann

er.

We

are

loo

kin

g at

sev

eral

ven

do

rs w

ho

sp

ecia

lize

in m

un

icip

al w

ebsi

tes

Web

site

will

be

less

lab

or

inte

nsi

ve

•Th

ese

init

iati

ves

will

als

o r

esu

lt in

lab

or

savi

ngs

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Page 15: BOFtechjohn.com/wordpress2/wp-content/uploads/2008/10/BoF... · 2017-07-20 · BOF Meeting July 18, 2017 Update on FY2017 Financial Results • The books are not closed (see the next

EXA

MP

LE O

F A

CU

STO

MER

SER

VIC

E FO

CU

SED

MU

NIC

IPA

L W

EBSI

TE

No

te:

com

mo

nly

use

d li

nks

on

th

e le

ft, n

ews

item

s, h

igh

ly v

isib

le li

nk

to t

he

cale

nd

ar a

nd

“h

elp

cen

ter”