2016/2017 IMPACT REPORT care...2016/2017 IMPACT REPORT 3 Growing up, Distant struggled with his...

An unprecedented uprising of care

2 016/2 017 I M PA C T R E P O R T

11276 UW_GTA Print AR_v6b.indd 1 2017-06-21 12:42 PM

It was your local pride. And your desire to ignite change. Take a bow, because last year marked your biggest-ever uprising of care! Through your generous gifts and on-the-ground volunteer efforts—together with the work of our front-line agencies and partners—you tackled some of the most daunting social problems facing individuals, families and neighbourhoods across our region.

Here are all ways that you made a difference. Proof that, when it comes to a stronger and more vibrant community, what you put in is what you get out.


2016/2017 IMPACT REPORT 1

MESSAGE FROM DANIELE

You say goodbye, I say hello: A bittersweet goodbye was followed by an enthusiastic hello when our long-time leader Susan McIsaac passed the torch to new President & CEO Daniele Zanotti— “the ideal person to lead this organization going forward,” said Vince Timpano, Chair of United Way’s

Board of Trustees.

PRESIDENT & CEO TRANSIT ION

A year into serving as United Way’s President & CEO, and so many stories of community belonging and lives changed. Thanks to you.

This one’s particularly fitting, as we present our 2016–17 Impact Report.

After speaking at a campaign kick-off event, a donor asked me “What exactly does an uprising of care look like?”

I smiled.

It’s 500 people cheering at our campaign kick-off, because they believe that for a community to be great, it must be great for all.

It’s 62 anchor and partner agencies huddled in a room, because they want to find new approaches to tackling local poverty together.

It’s 100 volunteers walking York Region streets for the first Point-in-Time Count, because increasing our collective understanding of homelessness will help us fight its root causes.

It’s 70 millennials developing a neighbourhood-partnership blueprint, because they want to roll up their sleeves to effect local change.

It’s 44 youth enrolling in the first IT Career Navigator program in York Region, because they’re determined to beat the odds and build a future.

It’s hundreds of labour, agency, Metrolinx and provincial leaders

partnering, because they know that the whole community benefits when local

residents have local jobs.

It’s 1,700 United Way supporters braving icy conditions to celebrate our record $102-million achievement, because they want to belong to something big and meaningful.

And that only scratches the surface.

She paused, “How do I get involved?”

“You already are,” I respond.

Just like the thousands of you, who came together in 2016 with your generous gifts, by volunteering your time and expertise, or by working on the front lines.

While your ways of contributing may have differed, the impact is consistent: hundreds of thousands of lives changed.

That’s what an uprising of care looks like. I invite you to read on to see how you helped to make it happen.

Daniele Zanotti President and CEODaniele ZanottiDaniele Zanotti


2016/2017 IMPACT REPORT2

Ending with an uprising: Our goal was big, but your heart was bigger. Collectively, you raised $102 million last year—a record

for United Way Toronto & York Region, and for United Ways across the globe. At our 2017 Celebration Gala, we raised a

toast to you for making it all possible. Cheers!

During the gala, #UWBelong had people and organizations—from Mayor John Tory to Chairman Wayne Emerson, from

BMO to Manulife—chirping about this historic achievement. The hashtag trended across Canada for hours, spreading our excitement even further. That evening, partners from across

Toronto and York Region showed their love—and thanks—for the community and this incredible uprising of care that swept

the region.

Side B of the record: Following our record achievement, we announced a record investment in the community for 2017–18: $87 million for agencies,

programs and services. That’s roughly $1 million more than what was invested last year. Translation?

You’re changing the lives—the futures— of even more people!

Of the $87 million invested...

INVESTMENTSCOMMUNITY CAMPAIGN ACHIEVEMENT

Beginning on an upbeat:

Our 2016 campaign kicked off at RBC’s WaterPark Place, amid drums and cheering. And it only got louder following

the announcement of our fundraising goal for the community: $101.5 million. “We are really focused on trying to meet the

growing needs within the community,” said Dave McKay, RBC’s President & CEO, and 2016 United Way Campaign Chair. Here’s a Toronto Star op-ed on why readers should support the

campaign: unitedwaytyr.com/editorial

56% went to building strong communities

475

programs and services to support people—including seniors, newcomers, people with disabilities, and women who have been abused—in our community

26% went to helping kids be all they can be

214programs and services to help with the education, employment and engagement of our region’s young people

18% went to meeting people’s basic needs

184programs and services to help people connect with employment, shelter and food



Growing up, Distant struggled with his identity. As an adult, he turned to

drugs and alcohol to cope with his busy work life. Thanks to you, he made a life-changing connection—one that allowed

him to make peace with himself.

Watch the video: unitedwaytyr.com/distant

COMMUNITY

Too many young people are struggling to succeed.

See how you’re giving them the opportunities and confidence that

they need to thrive.

Watch the video: unitedwaytyr.com/kerrynandclarke

YOUTH

Maimoona has been on her own since she was 19. Watch this

courageous young woman’s story of overcoming homelessness—proof

of how your support helped her find a new sense of belonging.

Watch the video: unitedwaytyr.com/maimoona

POVERTY



Rapid response: Thanks to you, we were able to respond quickly to issues that emerged in our community. Last year, in addition to the prior $4-million investment in 40 agencies serving immigrants and refugees, we pledged $750,000 (over two years) to continue supporting Syrian refugees. Indeed, you’re helping us show these new Canadians the power of two words: Welcome. Home.

More complete coverage: Helping young people get access to higher education and job opportunities. Investing in Community Hub projects in the neighbourhoods of highest need. Establishing new partnerships with 62 anchor and partner agencies, as part of our new Community Services Sector strategy. Fuelled by your support, we changed the way we work to help us respond to growing need, from Lake Ontario to Lake Simcoe. Read more about these innovative efforts in the Toronto Star: unitedwaytyr.com/adapt

MILESTONES

Because of you, we made big progress on specific strategies that aim to effect positive change in people’s lives. This includes:

Targeted training: Because of you, 44 young people were able to enroll in our first Career NavigatorTM program in York Region (with a graduation date set for July 2017), bringing the total to more than 630 youth assisted, this training—designed by our partners at NPower—equips graduates with skills that boost their chances at finding meaningful work in a growing sector.

1,190+

youth enrolled in our netWORKS initiative (and 88% of youth who responded to our survey indicated improvement in their networking skills)

7agencies received Youth Success Strategy development grants.



When it comes to our work, research is foundational. It’s about convening the right partners to understand the problem and how we can act strategically to create change that lasts. And it’s all thanks to your kind support. None of these breakthroughs would have been

possible without you.

The numbers are in: Together with The Regional Municipality of York, we released Understanding the Numbers: Working Together to Prevent, Reduce and End Homelessness in York Region, results from York Region’s first-ever Point-in-Time Count. Just one of the initiatives that we’re driving as the federal government’s local partner on homelessness.

It’s settled: Thanks to you—and a $2.5-million Partnership Grant from the Social Sciences and Humanities Research Council of Canada—we are working alongside York University and other partners on a study (”Migration and Resilience in Urban Canada: Discovering Strengths and Building Capacity”) of how social institutions can improve outcomes for newcomers.

The price we all pay: From crime to healthcare to missed taxes, poverty costs billions.

The Cost of Poverty in Toronto, a report that we funded, explores this paradox in a city where 265,000 families live on low incomes.

RESEARCH



A force for affordable housing: We worked with partners at all levels to map out solutions to this growing issue. With municipal leaders, we focused on addressing the needs of our city’s most vulnerable residents.

Through the National Housing Collaborative, we mobilized housing stakeholders and United Ways across the country to connect with community members, ensuring that their voices and ideas would shape Canada’s first-ever federal housing strategy. Themes from these consultations formed an important part of the Collaborative’s submission. Read the article in the Globe and Mail: unitedwaytyr.com/housing

A new route to employment: A partnership between United Way, local and provincial governments, Metrolinx, Crosslinx Transit Solutions, and Toronto Community Benefits Network (a coalition of community, labour and social-enterprise organizations), and partner foundations, is linking local people facing barriers—including many youth—with jobs emerging from the Eglinton Crosstown project.

In addition to announcing new opportunities that target people facing barriers—including an aspirational target of 10% of this project’s job opportunities—the Ontario government seeks to roll out a community benefits framework across the province, with United Way Toronto & York Region providing critical expertise and guidance.

COMMUNITY BENEFITS AGREEMENT

A growing need: The Toronto Enterprise Fund planted the seed, pioneering new ways of connecting people who are marginalized with life-changing social and economic opportunities.

And, last year, the City of Toronto introduced a new social-procurement policy creating a market where these local social enterprises can really bloom.

Through your support of TEF

320 peopleconnected to

long-term employment.

ADVOCACY/POLICY

CONNECTING ON ISSUES

Payday blues: Debt. Payday loan. More debt. It’s a vicious cycle that’s hard to escape. And it’s the reason we advocated for new provincial regulations that will better protect low-income families who rely on cheque-cashing outlets—which brings the potential for predatory lending practices. It’s the kind of improvement that we’ve long been behind through our work with the Government of Ontario’s poverty reduction strategy and our participation on both the Payday Lending Expert Advisory Panel and the Expert Advisory Panel on Homelessness.



Great and getting better: 219 community agencies were supported by your gift in 2015–16. While enabling hundreds of vital programs and services, your gift also worked to increase the efficiency and capacity of these agencies—allowing them to do even more on the front lines. Here’s the difference you made, in terms of the organizational health of our agencies:

Answering the call: The effectiveness of our region-wide agency network—and your support in connecting people to the closest, most appropriate care—was helped by 211, a phone and online service. Last year in our region, 211 answered the call 175,000 times, thanks to you.

A model for sharing: Through East Scarborough Storefront, a multi-service hub, some 35 service providers offered a free program or service (for up to 10 hours a week) in exchange for free use of the Storefront’s space. This dramatically increased the amount of supports for residents in the Kingston-Galloway-Orton Park neighbourhood, while encouraging shared learning between agencies.

PARTNERING WITH AGENCIES

reported sustaining, expanding or developing new programs or enhancing access or eligibility to programs, so even more people can get the support they need

88%

reported strengthening or expanding community consultation and engagement or collaboration with other community organizations, so they can do more and in a way that best responds to community needs

89%

90% reported improving management’s capacity



Last year, 700 generous organizations ran workplace campaigns in support of United Way. As these examples illustrate, big hearts really can initiate big change.

That’s using your head: At the RBC Hackathon for United Way, some 40 RBC employees put on their thinking caps. And they didn’t take them off for 48 hours, brainstorming ideas that would bring people together to help their community in new ways. The winning idea, the #ICanLiveWithout app, challenges users to turn a small lifestyle change into an investment in the community.

A wider angle: KPMG joined us in co-hosting an event that broadened our perspective on job instability, asking: How can employers create a more positive environment for workers? To begin the discussion, MIT’s Zeynep Ton presented on her book The Good Jobs Strategy. Listen to a podcast featuring Ton, along with our own Michelynn Laflèche, Vice-President, Strategy, Research & Policy: unitedwaytyr.com/zeynep

PARTNERING WITH WORKPLACES

We’re helping to bring many local corporations and agencies together to work for sustainable change in our community. Here are two wonderful examples.

A blueprint for success: D+H’s “Building a Neighbourhood Partnership Blueprint” project, in collaboration with Thorncliffe Neighbourhood Office, acknowledged that there is no cookie-cutter approach to solving problems facing our communities. Its aim was to create a model for working together—one that could be replicated and built upon throughout the region.

Sustainable leadership: TD’s “Give2Grow Executive Leadership Program” let United Way and local agencies benefit from the expertise and insights of talented TD staff. Each team spent 40 hours, over four months, to explore and design a strategic action plan that will help the specific organization build a more sustainable future. A full-scale fundraising plan for Yorktown Family Services? Just one example of how this program is helping our community thrive.

CORPORATIONS PARTNERING WITH AGENCIES

PARTNERING WITH EXPERTS

Our work is powered by many things. Generosity. Hard work. And brainpower—lots and lots of it. Last year, we partnered with respected experts, whose insight turbocharged our mission to change lives across our region. Here are some of the questions we explored together.

What is “hidden homelessness”? Stephen Gaetz of the Canadian Observatory on Homelessness discusses what homelessness looks like when you leave downtown. unitedwaytyr.com/hidden

What is social procurement? Denise Andrea Campbell, the City of Toronto’s Director of Social Policy, Analysis and Research, explains how this new way of doing business can transform the lives of people facing barriers to employment. unitedwaytyr.com/procurement

Can we end poverty? Daniyal Zuberi, the RBC Chair and Associate Professor of Social Policy at the Factor-Inwentash Faculty of Social Work and School of Public Policy & Governance at the University of Toronto, provides a big-picture lens on poverty across North America. unitedwaytyr.com/endpoverty

In 2015–16, RBC became our largest corporate

supporter ever— raising a record

$13.6 million in Toronto and York Region

alone. Thank you, RBC!



TIME & TALENT

We put every penny of every donation to work, leveraging—and amplifying—your support in every way possible. That’s why

the large-scale investments like these have our ears ringing.

The numbers say it all:

More than 20,000 of you gave your time and talent to make 2016 our community’s greatest year yet. Here are a

few tallies of how you did it:

67 volunteers made 7,284 calls, thanking donors for their gifts

70 volunteers contributed 1,700+ hours to review grants, supporting our investment of $87 million into

the community

203 volunteers, as part of United Way Speakers Bureau, shared their life-changing stories at 1,035 United Way

events—reaching over 60,000 members of the community

250+ volunteers, contributed 1,250+ hours to our CN Tower Climb, supporting 4,914 participants in

raising more than $1.3 million

271 agency tours were hosted, giving workplaces a deeper understanding of United Way’s work

in the community

895 Day of Caring events were organized and executed by agencies and workplaces across the region

14,115 plays happened on makethemonth.ca, showing your desire to better understand what it’s like to

experience local poverty

Magna-nimous: Magna International made history as the donor of the largest-ever gift to United Way from a York Region corporation: $5 million to support a vital network of agencies in the growing region.

Paying it forward: Philanthropists Don Johnson and

Anna McCowan-Johnson contributed $1 million to helping youth succeed, while the Government of

Ontario committed $1.3 million over three years.

Gifts that gave twice: The Mike & Martha Pedersen

Challenge Grant doubled the power of donations by matching all first-time Leadership gifts ($1,200+) and donation increases, to a combined total of $1 million.

SUPPORTERS

THE LEGEND CONTINUES

Forget volunteer hours. Frances Woodroffe can count the volunteer decades. It’s been 38 years, and she’s not stopping there. Read her story: unitedwaytyr.com/frances


SPECIAL EVENTS

Your support through 2016 made our special events extra-special. Over the course of just four days—at

February’s Rouge: A benefit for United Way, at June’s Scotiabank Rat Race for United Way and at

October’s CN Tower Climb for United Way—your efforts raised nearly $1.5 million!

In April 2017, we said a very special thanks to our generous Leadership donors (those who gave $1,200 or

more) at Songs of the City. This exclusive evening featured top Canadian performers—including Amanda

Martinez, John McDermott and Murray McLauchlan—who performed songs based on the stories of

everyday people whose lives have changed because of you.

When your support helps us uncover new ways of working or find new approaches to old problems, news often travels beyond our region alone. Here’s how you provided a

foundation for other United Ways to build on.

Two become one: Drawing on the learnings and success of last year’s historic merger between United Way Toronto and United Way York Region, we mentored other United Ways as they, too, joined forces: London with St. Thomas, and Cambridge & North Dumfries with Kitchener Waterloo & Area. We’re sure that these unions will reap the same rich rewards that we have—stronger local communities and even more lives changed.

Repetition is key: Like London and Peterborough before it, United Way Niagara and partners are now using our research on precarious employment (in Toronto and in York as a framework for study within their own region. Our own Michelynn Laflèche—

Vice President, Strategy, Research and Policy—and Stephanie Procyk—Manager of Public Policy, Evaluation and Research—were delighted to offer learnings and support at their launch in March.

Join the hub: Thanks to you, we have no shortage of Community Hub success stories. And Lorraine Duff, our Director of Programs, was happy to share them when United Way Windsor joined forces with a local hospital to create a Community Hub in an underserved area of their city.create a Community Hub in an underserved area of their city.

LEADING THE UNITED WAY MOVEMENT

Coming together to ignite change in thousands of local lives? Based on these proof-points, that’s an understatement.

Yours was the biggest community uprising of care—anywhere. So, take another bow. Because the thanks are all ours.

Encore! Encore! Encore?



Board of Trustees:Rob BruceMobile Klinik

John CartwrightToronto & York Region Labour Council

Lily ChangCUPE Local 79

Teri CurrieTD Bank Group

Omar DhallaElement AI

Shirley HoyStrategyCorp

Lisa GonsalvesThe Regional Municipality of York

Heather Mason-WoodCanso Investment Counsel Ltd.

Kwame McKenzieThe Wellesley Institute; Centre for Addiction & Mental Health

James MeadowsManitou Investment Management Ltd.

Patricia O’CampoSt. Michael’s Hospital

Andrew PickersgillMcKinsey & Company Canada

Jane RoweOntario Teachers’ Pension Plan

Jamison SteeveMartin Prosperity Institute and the Institute for Competitiveness and Prosperity

Frank TecharBMO Financial Group

Vince TimpanoAimia

Elaine WalshHill House Hospice

Officers of the Corporation:Vince TimpanoChair, Board of Trustees

Heather Mason-WoodVice Chair, Finance & Treasurer

John CartwrightVice Chair, Labour

Shirley HoyVice Chair, Community Impact

Andrew PickersgillVice Chair, Resource Development

RESPONSIBLE STEWARDSHIP OF OUR COMMUNITY’S RESOURCES

Every year is different. But, some things never change: from our Board of Trustees to our senior executive team to members of our staff

we remain fully accountable to you.

Meet the members of our Senior Executive Team: unitedwaytyr.com/senior-executive-team



Governance & Human Resources CommitteeVince Timpano*Aimia Chair

Lisa Gonsalves*The Regional Municipality of York

Shirley Hoy*StrategyCorp

Heather Mason-Wood*Canso Investment Counsel Ltd.

Andrew Pickersgill*McKinsey and Company

Community Impact CommitteeShirley Hoy*Chair

Joan Andrew

Lily Chang*CUPE Local 79

Liz Janzen

Paul KoreenKCI – Ketchum Canada Inc.

Jean LamRed Cross

Kwame McKenzie*The Wellesley Institute; Centre for Addiction & Mental Health

Peter Milovanovic

Patricia O’Campo*St. Michael’s Hospital

Brenda Patterson

Jamison Steeve*Martin Prosperity Institute and the Institute for Competitiveness and Prosperity

Elaine Walsh*Hill House Hospice

Finance, Audit & Risk CommitteeHeather Mason-Wood*Canso Investment Counsel Ltd. Chair

Linda ByronAON Hewitt

Stephanie ChungPennylegion Chung LLP

Teri Currie*TD Bank Group

James Meadows*Manitou Investment Management Ltd.

Mary Pember

Jane Rowe*Ontario Teachers’ Pension Plan

Strategic Resource Development CommitteeAndrew Pickersgill* McKinsey & Company Canada Chair

Rob Bruce*Mobile Klinik

Alan DepencierRBC Royal Bank and RBC Insurance

Omar Dhalla*Element AI

Nancy McConnellGoogle Canada

Frank Techar*BMO Financial Group

Tyler TurnbullFCB Toronto

Susan Walker

Beth WilsonKPMG

Note: An asterisk* indicates that the Committee member also serves on the United Way Toronto & York Region Board of Trustees.



Our commitment to you: We work to ensure that your generous gift serves the highest purpose: creating belonging for everyone in our

region, today and into the future.

In 2016, our total disbursements to the community were as follows:

FINANCIALS

We value the trust you place in us.

As a flagship member of Imagine Canada’s Standards Program, we are safeguarding donor rights

by demonstrating excellence in sector best practices.

Read more about the Standards Program here: unitedwaytyr.com/standards

55% Allocations to United Way of Greater Toronto agencies, partners and community services

5% Programs delivered by United Way of Greater Toronto

3% Donor Designations to United Way of Greater Toronto agences and partners

25% Donor Designations to Other Registered Charities

4% Programs and organizations supported by targeted funds

2% Donor Designations to Other United Ways

6% Allocations, programs and needs assessment expenses



MANAGEMENT DISCUSSION AND ANALYSIS

At United Way Toronto & York Region, we are always looking to improve the way we work. Anything to create more and more positive change in the

communities we serve. Well, 2016 was no different.

Over the past year, we worked to become more effective and more innovative, strengthening our ability to create impact in the communities we serve—from Lake Ontario to Lake Simcoe.

Increased fundraisingWe increased our revenue from 2015, with a campaign achievement of $102 million—the largest-ever for United Way Toronto & York Region, and United Ways the world over. These funds will support our work in the community.

Digital innovation remains a priority for our organization. We invested in new donation and engagement strategies that are necessary for future growth, as donor and workplace needs continue to change. To this end, our team has worked to streamline, simplify and invigorate our digital and online platforms: a mobile-friendly workplace-giving tool will make it easier and more convenient to donate; meanwhile, continued efforts with United Way Worldwide on the development of a state-of-the-art digital platform will help us better engage workplaces and improve the way we work with corporate partners.

Supporting the United Way movement across Canada was our “It Looks Like Me” campaign. Executed by United Way Toronto & York Region, but national in scope, it featured stories and videos of people whose lives have changed because of United Way. The campaign won an Applied Arts Award in the “Best Motion Series” category. A testament to its success, the campaign is now in development for a second year—laying the groundwork for our 2017 uprising of care.

Increased community investmentsWe committed $87 million for our community. This supports and strengthens our ability to tackle local social challenges, contribute to research and advocacy efforts, and deliver on our priorities: creating opportunities for youth, increasing programs and services in neighbourhoods, and building a more robust social-services sector overall.

United Way invests in over 200 agencies that work on the ground. We are investing in new agencies and programs to provide youth with access to meaningful career opportunities, and we expanded investment in our neighbourhood and Community Hub work. We are also developing new ways of working with agencies that provide a broad array of programs and services that serve people living in poverty or that address the underlying causes of poverty. The first phase of this new approach was completed with 62 anchor and partner agencies invited to strengthen their relationship with us and serve as the backbone for our work and connections to communities across the region. The next phase of our work will support many of our current agencies and open the door to agencies that are not currently funded.

Increased internal capacityUnited Way was one of the first charities in the country to be accredited under Imagine Canada’s national Standards Program, which recognizes excellence in five areas of operations: board governance, financial accountability and transparency, fundraising, staff management, and volunteer involvement. In 2016, we were successful in our application for re-accreditation. Our letter from Imagine Canada commended us on being “a stellar application that demonstrates leading practice in a number of areas.”

Last year was historic for many reasons. It marked Daniele Zanotti’s first full year as President & CEO. We invested in senior-level digital-marketing skills. We offered staff professional-development opportunities related to leadership and innovation. And we reorganized various departments: the office of the Chief Operating Officer, Strategic Initiative & Public Affairs, and Donor Relations and Marketing.

These moves have better positioned us to successfully execute on our business goals.



FINANCE, AUDIT AND RISK COMMITTEE NOTES

Governance and Financial TransparencyUnited Way Toronto & York Region has a strong, independent Finance, Audit and Risk Committee comprising of seven members. The committee meets annually, independent of management, with KPMG, United Way’s auditors.

The financial statements are consistent with Canadian accounting standards for not-for profit organizations and United Way Canada – Centraide Canada’s Transparency and Accountability Financial Standards, which were designed to ensure a consistent and high standard of financial reporting by all United Ways. They also meet the requirements of Imagine Canada’s Standards Program.

The Committee oversees the audit, budgets, investments, pension & benefits, and risk management on behalf of the Board of Trustees. Specifically, the Committee oversees the assets and financial operations for which the Board acts as Trustee and/or Administrator. The committee also oversees investing activities for The Tomorrow Fund™ (our endowment fund), unrestricted net assets and the assets for our employee pension plan.

In February 2006, United Way was named Trustee for the Province of Ontario’s Youth Challenge Fund (YCF). The YCF financial reports and activities are excluded from this report. A separate annual report and set of audited financial statements are produced for YCF for the March 31st year end. These statements are reviewed by the Committee for the United Way Toronto & York Region’s Board of Trustees, who oversees the terms and conditions of that Trustee responsibility. The statements are provided to the Province of Ontario.

Financial HighlightsUnited Way’s ability to invest in our community is strengthened by diversifying the source of funds. Individual, workplace, and corporate donors contribute to this financial health, as well as special events, grants, pro-bono support – from legal services to donated media advertising space. United Way’s financial strength and efficiency are due also to extraordinary support from our donors and supporters. Some highlights from the past year:

United Way’s Community Fund continues to be strong through generous donations and the recognition of United Way as the best place to invest in our communities. We raised $102 million in our 2016 campaign for our community – our biggest achievement for our community.

Thanks to the campaign success, the strengthening of the investment markets last year and prudent fiscal management, we were able to maintain our commitment to our community partners while keeping our operating spending to a minimum.

Our Cost Revenue Ratio continues to be low at 14.7%. We maintain a strong focus on operational efficiency and our diligence is reflected in the cost ratio.

We continue to manage pledge losses to ensure more dollars flow to the community. In spite of some economic pressures, pledge loss was contained at 0.82% of total fundraising revenue. This figure has improved over prior years.

Due to the success of our 2016 Campaign and prudent fiscal management, our Unrestricted Net Assets is healthy at $48 million. This amount will be distributed to our agencies over the course of the next year.



FINANCE, AUDIT AND RISK COMMITTEE NOTES

2016-2017 results and recent trends:

Fiscal Year 2016-2017 2015-2016 2014-2015

Total gifts $134,034,000 $131,535,000 $123,157,000

Total distributions and community programs

$120,230,000 $115,793,000 $109,669,000

Cost revenue ratio 14.7% 17.2% 14.8%

Pledge loss ratio 0.82% 1.46% 0.89%

Investment income/(losses)

$9,469,000 $49,000 $10,957,000

To read our full 2016-17 Audited Financial Statements, visit www.unitedwaytyr.com/annualreport.

Our endowment fund, The Tomorrow Fund™, has a net balance of just over $80 million – thanks to the generosity and vision of donors who are investing in our region. The monies in The Tomorrow Fund™ are either externally or internally

restricted for investment in the community. United Way Toronto & York Region continues to meet and exceed its CRA distribution quota.


Our missionUnited Way Toronto & York Region works to meet urgent human needs and improve social conditions by mobilizing the community’s volunteer and financial resources in a common cause of caring.

Head Office

26 Wellington Street E 12th FloorToronto, ON M5E 1S2Tel: 416 777-2001 Fax: 416 777-0962TTY: 1 866 620-2993

unitedwaytyr.com

York Region Office

80F Centurian Dr Ste 200Markham, ON L3R 8C1Tel: 905 474-9974 Fax: 905 474-0051

Charitable Registration Number: 119278216RR0001

#WeArePossibility


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