2016 SUMMER CONFERENCE SERIES

JULY 31 – AUGUST 3, 2016

CHARTING YOUR COURSE

TM

One South County RoadPalm Beach, FL 33480

888-273-2537

Accommodation DetailsDeluxe King $200*Premium Run of House $250*Deluxe Discount $100 off regular room rate*Deluxe Suite Discount $200 off regular room rate*Oceanfront Suite Discount $200 off regular room rate*Oceanfront Run of House $450**plus applicable taxes

NotesReservation deadline July 15, 2016

No Resort Fee

10% discount on published 2016 spa services, excluding specials

10% discount off F&B at all Breakers restaurants, excluding Room Service or Summer promotional menus

Meeting NotesATTIREBusiness Meeting/Education: Resort Casual (no Tee shirts, cargo shorts or jeans)Welcome Reception: Resort Casual (no tee shirts, cargo shorts or jeans)

CMAA CREDITSFull participation in all education programs will yield up to 30 education and activity credits.

Sponsored By

Join FLCMAA, CSFA and USPTA for almost 30 hours of education at one of Florida’s most prestigious resorts.

Education schedules will allow participants to gain education in the areas of leadership, CSFA certification, customer service, marketing, personal development, (USPTA), current trends, food and beverage boot camp, ACA Healthcare compliance and many more. Headliners include:

Gary Player - “Mr. Fitness”

World Golf Hall of Fame member Gary Player, dubbed “Mr. Fitness” for his lifelong dedication to a healthy lifestyle, will be the keynote speaker.

Player, a native of South Africa, is the most successful global golfer of all time, with more than 165 professional victories worldwide. He is one of only five men to capture golf ’s coveted Career Grand Slam, winning all four of golf ’s majors by age 29. He also is the only

professional golfer in history to win the Grand Slam on the Senior Tour. In 2015, he celebrated his 80th birthday and the 50th anniversary of his career Grand Slam achievement. Player’s noted physical fitness regimen began as a youngster when older brother Ian encouraged him to stay fit as Ian went to serve in World War II. When the 5-foot-7, 150-pound Player first traveled around the world to the United States and faced the more powerful Arnold Palmer and Jack Nicklaus, he realized that physical fitness was the only way to contend with his long-time friends even though few golfers in the 1950s to 1970s exercised and almost none used weight training. As a result, he earned the “Mr. Fitness” nickname and he appeared naked on the cover of ESPN: The Magazine’s “Body Issue” in 2013. To this day, Player’s legendary workouts, which often include sets of 1,000 sit-ups, normally last 90 minutes and occur the first thing in the morning, unless he is traveling and has to condition in the evening after numerous appearances. He also speaks regularly on the importance of good diet, and health and fitness for children and adults around the world.

Dr. Joseph A. Michelli

Joseph Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. His latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Joseph’s other titles include  Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People,  The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World Famous” Pike Place Fish Market in Seattle. 

Summit for Club, Sports and Spa/Fitness Management:

Stronger Together.. .Again!

July 309:00am - 5:00pm

July 3111:00am - 1:00pm2:00pm - 4:00pm4:00pm - 5:00pm9:00am - 5:00pm1:00pm - 5:00pm6:30pm - 8:00pm

August 1 Speaker8:00am - 6:00pm9:00am - 5:00pm Kevin MacDonald8:00am - 9:30pm7:00am - 8:00am8:00am - 9:00am8:30am - 9:30am9:00am - 9:30am

9:45am - 11:00am Gary Player11:00am - 11:30am Trade Show Exhibits Open11:30am - 12:30pm Dr. Joseph Michelli, Ph.D, C.S.P.11:15am - 12:30pm Ray Cronin/Stephen Tharett

12:30pm - 2:30pm2:45pm - 4:00pm Debra K.2:45pm - 4:30pm Dr. Joseph Michelli, Ph.D, C.S.P.4:15pm - 5:30pm Panel Discussion

August 2 Speaker8:00am - 6:00pm9:00am - 5:00pm Kevin MacDonald8:00am - 9:00am Jim Baugh

9:30am - 11:00am Gabe Aluisy, Shake Creative

9:30am - 11:00am Mark Williamson

11:15am - 12:30pm Panel Discussion11:15am - 12:15pm Kevin MacDonald

12:15pm - 2:00pm2:00pm - 4:30pm Walter Bond

2:00pm - 3:15pmJoanna Roche, The Westmoor

Club

3:30pm - 4:45pm Brad Steele5:00pm - 6:15pm Panel Discussion

August 3 Speaker9:00am - 11:30am Panel Discussion9:00am - 12:00pm Reid Consulting9:00am - 10:00am9:00am - 11:00am

USPTA Note: Education session topics and times subject to change.CSFA

FLCMAAJoint/Open Session

CSFA Private Club Spa and Fitness Director Preparation Workshop

2016 Summit Education Sessions

Peak Performance - Think.Execute.DominateTransitioning Private Club Spa & Fitness Centers to Wellness Destinations

Turning Spa Services into Gold

Getting America Active and Phit Millenials, Your Next MemberStaging Memorable Experiences through Extraordinary Member ServicesHow to get Club Membership to buy into a mulit-million dollar renovation of a fitness/spa - a case studyBuilding Future LeadersLunch - participants on their own

Every Guest Every Time - No ExcusesThe Future of Spa & Fitness - What is the wave of the future?

SessionCSFA Certification Exams

CSFA Certification Exams

USPTA Education

Session

SessionACA Healthcare Update - Has The Dust Settled?

Coaching Gym

CSFA Review MeetingTrade Show Exhibits OpenKeynote Presentation

Every Guest Every Time - No ExcusesSpa/Fitness Trend Review + RoundtableSponsored Lunch & Trade Show Exhibits

Welcome Reception

Session

Coaching Gym

Trade Show Exhibits Open with BreakfastFLCMAA Business Meeting

SessionFLCMAA Board MeetingCSFA Board of Directors MeetingCSFA Advisory Board MeetingCSFA Private Club Spa and Fitness Director Preparation Workshop

The Breakers Ocean Fitness Tour

Government Matters: 2016 Update on Spa/Fitness Employment Laws

Food & Beverage BootcampThe Breakers Spa Tour

USPTA Education

New Innovations in Managing Personal Training Programs

Florida Chapter CMAA3330 Fairchild Garden Avenue

P.O. Box 33135West Palm Beach, FL 33420

2016 SUMMER CONFERENCE SERIESJULY 31 - AUGUST 3, 2016 • THE BREAKERS, PALM BEACH

Conference Sponsored by:

FLCMAAFlorida Chapter CMAA

3330 Fairchild Garden Ave. • P.O. Box 33135 • West Palm Beach, FL 33420 • 561-691-6849

GOLF