2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page...
Transcript of 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page...
![Page 1: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/1.jpg)
2016 Community SurveyVillage of Pinehurst, NC
Presented by
September 2016
![Page 2: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/2.jpg)
More than 2,100,000 Persons Surveyed Since 2006 for more than 800 cities in 49 States
A National Leader in Market Research for Local Governmental Organizations…helping City and county governments gather and use survey data to enhance
organizational performance for more than 35 years
2
ETC Institute
![Page 3: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/3.jpg)
• To objectively assess citizen satisfaction with the delivery of major Village services
• To measure trends from previous surveys
• To compare the Village’s performance with residents regionally and nationally
• To help determine priorities for the community
Purpose
3
![Page 4: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/4.jpg)
Methodology• Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same questions that were asked in
previous years
• Method of Administration by mail, phone, and online each survey took approximately 15-20 minutes to complete
• Sample size: 793 completed surveys
• Confidence level: 95%
• Margin of error: +/- 3.5% overall
4
![Page 5: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/5.jpg)
Village of Pinehurst 2016 Community Survey
Good representation throughout the Village
Location of Survey Respondents
![Page 6: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/6.jpg)
Bottom Line Up Front
6
Residents Have a Very Positive Perception of the Village 94% rated the overall quality of life in the Village as excellent or good 94% would recommend Pinehurst to others as a place to live
The Village Is Moving in the Right Direction Satisfaction ratings have increased or stayed the same in 63 of 86 areas
since 2015; increased or stayed the same in 72 of 81 areas since 2013
Satisfaction with Village Services in Much Higher in Pinehurst Than Other Communities The Village rated above the Southeast Regional Average in 45 of 47 areas,
and above the U.S. Average in 44 of the 47 areas that were compared
Overall priorities for improvement over the next 2 years: Efforts at maintaining the quality of neighborhoods Level of public involvement in local decisions Enforcement of Village codes and ordinances
![Page 7: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/7.jpg)
Major Finding #1Residents Have a Very Positive
Perception of the Village
7
![Page 8: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/8.jpg)
8Residents Have a Very Positive Perception of the Community in All Areas
![Page 9: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/9.jpg)
Less Than 20% of Residents Were Dissatisfied with Any of the Major Categories of Village Services Rated 9
![Page 10: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/10.jpg)
10
Overall Quality of Life in the Village
All areas are in BLUE, indicating that residents in all parts of the Village rated the overall quality of life as excellent
PerceptionMean rating on a 5-point scale
ETC INSTITUTE
1.0-1.8 Poor
1.8-2.6 Below Average
2.6-3.4 Neutral
3.4-4.2 Good
4.2-5.0 Excellent
No Response
![Page 11: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/11.jpg)
1194% of residents would recommend Pinehurst to other as a place to live
![Page 12: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/12.jpg)
Major Finding #2Satisfaction Ratings Have
Increased in Most Areas Both Short-Term and Long-Term
12
![Page 13: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/13.jpg)
13Significant Increases From 2015: Significant Decreases From 2015: 13
![Page 14: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/14.jpg)
14Significant Increases From 2015: Significant Decreases From 2015: 14
![Page 15: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/15.jpg)
15Significant Increases From 2015: Significant Decreases From 2015: 15
![Page 16: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/16.jpg)
16Significant Increases From 2015: Significant Decreases From 2015: 16
![Page 17: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/17.jpg)
17Significant Increases From 2015: Significant Decreases From 2015: 17
![Page 18: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/18.jpg)
18Significant Increases From 2015: Significant Decreases From 2015: 18
![Page 19: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/19.jpg)
19Significant Increases From 2015: Significant Decreases From 2015: 19
![Page 20: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/20.jpg)
20Significant Increases From 2015: Significant Decreases From 2015: 20
![Page 21: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/21.jpg)
21Significant Increases From 2015: Significant Decreases From 2015: 21
![Page 22: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/22.jpg)
22Significant Increases From 2015: Significant Decreases From 2015: 22
![Page 23: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/23.jpg)
Major Finding #3Satisfaction with Village Services
Is Significantly Higher in Pinehurst Than in Other
Communities
23
![Page 24: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/24.jpg)
24Significantly Higher: Significantly Lower: 24
![Page 25: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/25.jpg)
25Significantly Higher: Significantly Lower: 25
![Page 26: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/26.jpg)
26Significantly Higher: Significantly Lower: 26
![Page 27: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/27.jpg)
27Significantly Higher: Significantly Lower: 27
![Page 28: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/28.jpg)
28Significantly Higher: Significantly Lower: 28
![Page 29: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/29.jpg)
29Significantly Higher: Significantly Lower: 29
![Page 30: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/30.jpg)
30Significantly Higher: Significantly Lower: 30
![Page 31: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/31.jpg)
31Significantly Higher: Significantly Lower: 31
![Page 32: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/32.jpg)
32Significantly Higher: Significantly Lower: 32
![Page 33: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/33.jpg)
Major Finding #4Priorities for Investment
33
![Page 34: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/34.jpg)
34Overall Priorities:34
![Page 35: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/35.jpg)
35Public Safety Priorities:35
![Page 36: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/36.jpg)
36Cultural and Recreation Services Priorities:36
![Page 37: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/37.jpg)
37Public Services Priorities:37
![Page 38: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/38.jpg)
Other Findings
38
![Page 39: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/39.jpg)
39
![Page 40: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/40.jpg)
40
![Page 41: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/41.jpg)
41
![Page 42: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/42.jpg)
42
![Page 43: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/43.jpg)
43
![Page 44: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/44.jpg)
44
![Page 45: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/45.jpg)
45
![Page 46: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/46.jpg)
Summary
46
Residents Have a Very Positive Perception of the Village 94% rated the overall quality of life in the Village as excellent or good 94% would recommend Pinehurst to others as a place to live
The Village Is Moving in the Right Direction Satisfaction ratings have increased or stayed the same in 63 of 86 areas
since 2015; increased or stayed the same in 72 of 81 areas since 2013
Satisfaction with Village Services in Much Higher in Pinehurst Than Other Communities The Village rated above the Southeast Regional Average in 45 of 47 areas,
and above the U.S. Average in 44 of the 47 areas that were compared
Overall priorities for improvement over the next 2 years: Efforts at maintaining the quality of neighborhoods Level of public involvement in local decisions Enforcement of Village codes and ordinances
![Page 47: 2016 Community Survey Village of Pinehurst, NC · 2018-10-20 · • Survey Description seven-page survey fifth Community Survey conducted for the Village included many of the same](https://reader034.fdocuments.in/reader034/viewer/2022042912/5f489202b521e62fa0570ba0/html5/thumbnails/47.jpg)
Questions?
THANK YOU!!
47