Changing LIVESthrough the power of WORK

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2016Board ofDirectorsCHAIR

Tom DakeFIRST VICE CHAIR

Renae HesselinkSECOND VICE CHAIR

Alan SteinmanTREASURER

Libby CherinSECRETARY

Marcy JoyMEMBERS

Todd BramerBeth DickRichard DolackPaul GilbertWilliam GrantAndrew HughesKaslena HusseyGeorge JohnsonKen KrausWilliam LowryJanelle MairMike Muskovin Diana OsbornCharles Timmer David TimmerClinton Todd Michael VeltmanPRESIDENT AND CEO

Richard J. Carlson

Our MissionProvide workopportunities, skilldevelopment, andfamily strengtheningresources in allcommunities weserve.

Our ValuesCommitment toGoodwill’s missionand those we serve

Respect for theworth and dignity ofindividuals andfamilies

Accountability andtransparency

Communityintegration andsocial responsibility

Integrity, honesty,and teamwork

Responsiblestewardship ofresources

Commitment toexcellence andmaintaining thepublic trust

Goodwill Industries of WestMichigan is a nonprofitorganization as recognized bysection 501(c)3 of the InternalRevenue Service Code.

Dear Friends of Goodwill:

At Goodwill Industries, we believe that work plays a critical role in a person’s life. Work enableseach of us to assume our roles in the community, builds and shapes our character, and provides uswith the economic and social opportunity to become positive and productive members of ourshared community.

This has been part of Goodwill’s philosophical underpinnings throughout my career that has nowspanned some 40 years as a rehabilitation counselor, vice president, and for the last 25 years, aspresident and CEO of Goodwill Industries of West Michigan.

We have witnessed major changes, which have both supported and challenged us in our missionto provide work opportunities, skill development and family resources to all we serve in WestMichigan. Together, we continue to believe that when people work and earn a paycheck, their livesare better. When more people work, social problems are reduced, and our communities are better off.

This belief was demonstrated again this past fall with the opening of Goodwill’s newEmployment & Training Center in Holland. The new location expands our reach to persons in theHolland / Zeeland area who have the desire and need to prepare for, find, and keep good jobs inthe community. We have had the pleasure of extending our partnerships to include the strongnetwork of human service organizations and employers in the region. And through ourtransformative work, we are designing the new curriculum and community-based opportunities forpersons with disabilities to become ever more engaged in the rhythm of community life and work.

With my retirement in 2017 comes the opportunity for new leadership to Goodwill. Leading thisorganization through recessions, new program and social enterprise developments, buildingprojects, and countless challenges and opportunities has been a joyful journey and a life-enrichinggift. Through an extensive national search, our board of directors, search committee, and executivesearch firm, spent countless hours preparing the organization for a smooth transition. They vettednumerous qualified candidates who demonstrated a keen interest in the position and serving ourbeautiful West Michigan communities. In the end, the board selected internal candidate JeanetteHoyer, who served as our Goodwill mission services director.

As I stated when she was introduced as our next president and CEO, Jeanette’s attraction toGoodwill Industries was and is, her embrace of the Goodwill mission and Goodwill’s role in thecommunity. Jeanette’s deep caring for people, her strong executive experience in West Michigan,and her track record to date with Goodwill, uniquely qualifies her for the position. I know that as Imove on to new opportunities in retirement, the agency will most assuredly continue its rich historyof service and impact in the community.

The story of Goodwill Industries continues to be a tribute to the entire community: to volunteerswho offer hours of energy and expertise, to dedicated employees who manage the agency throughperiods of adversity and growth, to countless neighbors who provide material and financialdonations, and to the thousands of individuals who each year place their trust in Goodwill to helpthem along their path to sustainable employment and independence.

Sincerely,

Richard J. Carlson, MSW, ACSWPresident and CEO

Tom DakeBoard Chair

New Beginnings

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10 ways

Thank you!Your support andgenerosity makes ourmission possible.

SHOP our retail stores

DONATE your unwanted, gently used items

HIRE a Goodwill program graduate

VOLUNTEER your time to serve

RECYCLE your computer and TVs with us*

HOST a donation drive at your school or business

INVITE a Goodwill associate to speak to your organization

GIVE a financial donation

REMEMBER Goodwill in your estate planning

CONNECT with us!

Visit our website: www.goodwillwm.org

Like us on Facebook: www.facebook.com/goodwillwm

Follow us on Twitter: www.twitter.com/goodwillwm

*flat screens only

you can help support Goodwill

Goodwill servedpeople with a widerange of disabilitiesand special needs:1,518 unemployed / dislocated

workers

1,397 ex-offenders

439 welfare recipients

220 psychiatric disorders

214 learning disabilities

151 older workers

132 developmental disabilities

120 at-risk youth

101 other physical disabilities

73 working poor / incumbentworker / underemployed

67 substance abuse

52 other disabling condition

39 homeless

25 autism

481 other disadvantagingconditions

Sessions of Goodwill employment andtraining services provided:vocational support services 80,080

employment case management 82,131

occupational / other skills training 4,134

vocational evaluation / assessment 250

Those receiving multiple services are counted more than once.

Demographicsof personsserved:

GENDER

2,742 Male 2,278 Female 9 Unreported

AGE

2 0-15 years old 835 16-24 997 25-34 713 35-44 938 45-541,506 55+ 38 Unknown

ETHNICITY

2,110 Caucasian1,514 African-American 434 Hispanic 40 Native American 13 Asian 880 Other 38 Unknown

people placedinto competitiveemployment

program participants who worked and earnedpaychecks at Goodwill

People We Served

5,029

1,383

148

total people served in 2016

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What is Goodwill’s mission?Goodwill Industries enhances the dignity and quality of life of individuals,families, and communities, by helping people reach their fullest potentialthrough the power of work. Goodwill strives to eliminate barriers toopportunity through education, work experience, and other supportservices. Helping people train for, find, and keep good jobsis what Goodwill is all about.

Goodwill offers a broad range of employment and training programsand support services to fulfill a diverse set of community needs. Somepeople find their way to Goodwill because of limited skills or workhistory, some have physical or developmental disabilities, while othersare referred to Goodwill through community partners.

For a full description of all of Goodwill’s program and services, visit www.goodwillwm.org.

FEBRUARY

Awarded $40,000 grant from theCommunity Foundation of the Holland / Zeeland Area to supportGoodwill’s new Employment &Training Center in Holland.

MARCH

Manistee Goodwillstore remodeled.

Goodwill Industriesranked #1 brand by consumersfor doing the most good in theworld in the 2016 Brand WorldValue Index.

APRIL

Goodwill placedfourth in the WestMichigan Battle ofthe BuildingsEnergy ChallengeCompetition forenergy cost reduction.

Received Comerica CharitableFoundation grant to supportMoneyWorks FinancialServices.

Goodwill’s Volunteer IncomeTax Assistance (VITA) programcompleted 2,911 tax returns inWest Michigan with a$3,003,767 communityimpact.

MAY

GoodTemps partnered withHolland Youth Connections,a summer employment, skill-building and mentorshipprogram for at-risk youth.

Achieved successful ISO9001:2008 surveillanceaudit.

Ludington Goodwill storeremodeled.

2016 Highlights

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Retail OperationsWith 16 West Michigan store locations, aswell as an online storefront, Goodwilloffers quality merchandise atexceptionally low prices. Reliant on thegenerous donations from the community,store revenue helps fund Goodwill’smission-based programs and services.

Industrial ServicesProviding competitively priced, qualitymanufacturing services — such aspackaging and assembly — to a variety of area businesses, Goodwill’s IndustrialServices division offers people withdisabilities and other disadvantages anopportunity to work and receive apaycheck.

Janitorial Services Goodwill Industries has been providinghigh-quality, comprehensive janitorialservices to West Michigan businesses andindustry for over 25 years. Specializing incustomized office and commercial facilitycleaning and floor care, services arecompetitively priced and quality assured.

GoodTempsA subsidiary of Goodwill Industries,GoodTemps is a temporary staffingagency fulfilling a variety of short- andlong-term personnel needs for areabusinesses. GoodTemps has a dualmission: to fully satisfy employers’ staffing specific needs; and to provideemployment, skill development, andsupport services for qualified workers.

JUNE

Goodwill Janitorial Services partneredwith Blue Lake Fine Arts Camp tocreate a customized, paid, on-the-jobtraining program for people withdisabilities.

President and CEO Richard Carlsonreceived prestigious Paul Harris Fellowaward from Muskegon Rotary Club forservice to the community.

United Way approved funding forMoneyWorks Financial Services inMuskegon, Oceana, and NewaygoCounties.

Received fourth place in GoodwillIndustries International’s EnergyChallenge Contest for improvedenergy efficiency.

JULY

Muskegon Goodwill storeremodeled.

AUGUST

Goodwill received CARFAccreditation for theHolland Employment &Training Center.

SEPTEMBER

Held open housecelebration for Goodwill’snew Holland Employment& Training Center.

OCTOBER

Long-time boardmembers Dick Dolack(pictured with wife Pat)and Chuck Timmer (withwife Kathy) step downafter 68 combined yearsof dedicated service.

NOVEMBER

Received a $10,000Fremont AreaCommunity Foundationgrant to supportMoneyWorks TaxPreparation Services.

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MIKE LED A YOUTHFUL life ofimpulsivity and impatience. Atage 19, when other men his agewere starting college or careers;Mike was serving five years inprison as a result of the choiceshe made. He returned to thecommunity with a GED and adesire to seek a better life, butstruggled to find his way. Whileon parole, the judge serving onMike’s case recognized hisdifficulty and recommended hecomplete the EXIT Program.

When Mike enrolled in theEXIT Program in November2015, he came to it with amaturity that many participantshis age lack. He knew he couldnot afford to make anotherwrong turn, and was motivatedto take full advantage of theopportunities offered him.

For 16 weeks, Mikeparticipated in manufacturingskills training, employmentreadiness and retention training,and other wrap-aroundsupports. He also participated inMoral Reconation Therapy, apeer-led, self-discovery cognitivetherapy program that helpsparticipants realize their pastdoes not define them.

“It was a catharticexperience,” Mike said.

Mike’s hard work paid offand he was recommended for amanufacturing position withone of EXIT’s employer partners.

A couple of months into the job,the company experienced a lay-off. Mike had impressed theemployer so much that the plantmanager went to a neighboringmanufacturer and helped himsecure a position there with theunderstanding that he wouldhire him back when productionpicked up again.

Although Mike was gratefulfor the opportunity, he wasconcerned about his hours andability to grow with thiscompany, so he returned to EXITand asked for additional jobplacement assistance.

EXIT job developers helpedMike secure a job at Air MasterSystems (AMS), a Muskegon-based laboratory furnituremanufacturer. Mike’sdetermined attitude andeagerness to learn new thingshas impressed his employer.

“Mike is doing awesome.From day one, Mike has alwayswanted to do more,” said AMSGeneral Manager Jason Nelson.“Mike not only takes advantageof a second chance, but thriveson it.”

“It’s good to be recognizedfor the positive things you do,opposed to the negative,” Mikesaid. “You come to a realizationat a crossroad, you either changefor the better or stay the same.”

Empowering Ex-offenders inTransition (EXIT)The EXIT Program providescomprehensive support services tocriminal offenders living in the cities ofMuskegon and Muskegon Heights. Inpartnership with other communityorganizations, this alternativesentencing option providesparticipants referred by the MuskegonCounty Probation Office with casemanagement, mentoring, andoccupational training. The program isdesigned to help participants beinvolved in their community in morepositive ways, reducing the likelihoodof future criminal activity.The EXIT program is made possible with$2,000,000 in U.S. Department of Labor,Employment and Training Administration Grantfunding (PE-25957-14-60-A-29 SGA/DFA PY-12-06CFDA# 17.270). Opinions and findings of theprogram do not reflect those of the U.S. DOL northe State of Michigan. These services are availableto all eligible persons, regardless of race, gender,age, disability, or religion.

Moral Reconation Therapy(MRT)MRT uses effective behavioralstrategies aimed at decreasingrecidivism of ex-offenders through thedevelopment of moral reasoning. Ledby a trained and certified facilitator,participants move step-by-stepthrough 16 stages of developmentusing a combination of group andindividual counseling, verbaltestimonies with peer assessments,and homework assignments. MRT is a process that strengthens moraldecision-making with the goal ofdeveloping positive and productiveindividuals. MRT has proven to beespecially effective for treatment-resistant offenders with substanceabuse problems, anger issues, orantisocial or personality disorders.

Mike

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“Now Ichoose toput mymotivationintosomethingpositive.”

“Mike not only takesadvantage of asecond chance, but thrives on it.”

Jason NelsonGeneral Manager AMS

FACED WITH MULTIPLEchallenges, including a cognitivedisability and speech disorder,Alfonso had a difficult timemaintaining steady employmentin the community. Shortly afterfinding a good fit in a workprogram offered by KanduIndustries, the organizationsuddenly shuttered itsoperations and Alfonso wasdisplaced once again.

Alfonso’s caseworkers atOttawa County CommunityMental Health referred him toGoodwill’s new ImpactfulIntegration initiative,developed to help fill the servicevoid in Holland. He began skillstraining as a member ofGoodwill’s janitorial crew. Thisopportunity allowed him tocomplete assigned tasksindependently while havingsupportive supervision availableto assist with problem solving.Alfonso excelled, and as hegained confidence was givenmore responsibilities andindependence.

Once ready to reentercommunity-based employment,Alfonso was paired with anemployment specialist as a partof Goodwill’s SupportedEmployment Program andreceived assistance with hisrésumé, job application, andinterview skills. Alfonso’s hardwork and determination paid off

when he secured a utility clerkposition at the Family FareSupermarket in Holland. Alfonsofulfills a variety of tasks such asbagging groceries, cleaning,maintaining the bottle returnarea, retrieving carts, and more.

Initially relying on publictransportation to get to work,Alfonso was able to save someof his earnings to repair his car,further increasing hisindependence and workavailability.

Alfonso credits Goodwill forthe opportunity to learn a newtrade and get back into thecommunity.

“Starting any new job isscary, but give it time to find theright fit, get used to your job,and know that it’s okay to askfor help,” Alfonso said.

Alfonso’s manager and co-workers have an abundance ofpraise for his willingness to gothe extra mile, and for hisfriendly attitude along the way.

“He’s taking care of ourcustomers, and always with asmile,” Store Director MikeFarrell said. “You never need toask him to get started on a job,he knows exactly what to do.”

Alfonso is already looking toincrease his hours and believesthat he will be able to sustainlasting employment in thisposition.

Impactful Integration Impactful Integration offerscustomized, community-basedactivities to prepare individuals forcompetitive integrated employment.Goodwill employment casecoordinators work with individuals tocomplete positive personal profiles,explore possible career paths, increasejob readiness skills, and gainemployment that is promising forretention and advancement.

Supported EmploymentProgramTargeted primarily toward people withdevelopmental disabilities or mentalimpairment, this model of serviceprovides one-on-one training and on-going support for successful transitionto community-based employment.The program combines communityjob development, job coaching, andlong-term follow-up to maximizeemployment potential.

Alfonso

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“My job haschangedmy life. I like helpingcustomers.”

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“Alfonso’s a very goodworker. He’s got agreat personality andwe just love him.”

Gary GoormanFamily Fare Service Clerk

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FRANCISCO’S TROUBLES beganwhen he was 14. Desperatelywanting to fit in, a Chicago-based gang took him in. Hefound the acceptance he hadbeen longing for, and discoveredwhat felt to him like being a partof a family.

“My heroes at that time werethe wrong people,” he said.

It wasn’t until he went toprison and was in solitaryconfinement that he came toterms with the fact that heneeded to make a choicebetween being a gang memberand being a father to his youngdaughter, who was born whilehe was incarcerated. It wasdifficult for him to give up theclose bonds of his gang, but hiscommitment to his daughtermade it possible for him to walk away.

“I just knew I had a daughterout there. I had a family and hadto man up and do what I neededto do.”

Upon his release, Franciscowas referred to GoodwillIndustries and the OffenderSuccess program by his paroleofficer. From the beginning,Francisco’s case managers atGoodwill recognized he washighly motivated, determined,and willing to work hard. Hisemployment readiness trainingincluded job search and retentiontechniques, and assisted him increating a résumé.

Working with a Goodwillemployment specialist, Franciscopracticed and honed hisinterview skills, and learned howto be comfortable andtransparent when talking abouthis background to potentialemployers.

Francisco was then placedinto Goodwill’s ManagedEmployment Program — atemporary paid work experiencewithin Goodwill’s IndustrialServices Center. Performing lightindustrial work contracted bylocal manufacturers helpedacclimate Francisco to workplaceroutines and protocols. His workimpressed his supervisors.

Goodwill staff arranged aninterview for Francisco at JOSTInternational, a motor vehicleparts manufacturer in GrandHaven. Francisco applied,interviewed, and secured aposition galvanizing andassembling parts. “It was a goodjob,” Francisco said.

After nearly a year of steadyemployment with JOST,Francisco’s parole officer toldhim about a new truck drivingtraining program for ex-offenders.Francisco jumped at theopportunity, and after receivingintense training and obtaininghis commercial driver’s license,he secured a position withLarsen Trucking in GreenvilleMichigan.

Having never left Michiganbefore, Francisco is nowtraveling the country and feelshis universe expanding. He’sgrateful to be earning a goodliving and returns home betweenjobs to his family: his girlfriendand daughter.

“The Offender Successprogram helped me overcomeobstacles I do not think I couldhave on my own.”

Offender SuccessThe Offender Success program(formerly called Prisoner Reentry) is astate-wide strategic approach tocreating safer neighborhoods andbetter citizens through the delivery of a seamless plan of services,programming, support, and supervisionfor prisoners re-entering thecommunity. Program participants arereferred by the Michigan Departmentof Corrections Parole Board.

The Offender Success Driving Program is a new initiative providingqualified parolees a career opportunityin truck driving.

Managed EmploymentProgramThe Managed Employment Programuses time-limited, wage-paying jobsthat combine real work, skilldevelopment, and supportive servicesto transition participants rapidly andsuccessfully into the labor market.Participants learn the customs androutines of work, establish anemployment record, and generateemployer references to enhance theircompetitiveness.

Francisco

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“It is almostlike seeinglife in adifferent pairof eyes.”

“He always tells mewe are his motivationbehind everything.”

Erika SandovalFranciso’s Partner

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WHEN HALEY WAS just atoddler she experienced atraumatic brain injury.

“We were told she wouldnever walk or talk again,” saidHaley’s mom Melissa.

Haley proved all of herdoctors wrong and today thrivesworking as a retail salesassociate at the Norton ShoresGoodwill store.

In 2015, while Haley was ahigh school senior at OrchardView High School (OVHS), sheenrolled in Goodwill’s CustomerService Training Program. As aresult of a unique collaborationbetween Goodwill Industries,Muskegon Area IntermediateSchool District (MAISD),Michigan Rehabilitation Services(MRS), and OVHS, a micro-sizedGoodwill store was openedinside the high school to supportthe training program. Named“Cardinal Corners” after theschool’s mascot, the student-runstore is stocked with trendy,youthful, second-hand clothingitems geared toward students.

The 18-week trainingprogram was designed fortransitional students interestedin working in the customerservice / retail field. Usingclassroom curriculum from theNational Retail Federation (NRF)students also received hands-on

training experience operatingthe store. Upon completion ofthe program, Haley passed afinal exam and received atransferable customer servicecertification from the NRF.

After expressing a desire towork in a Goodwill store in thecommunity, Haley was identifiedby her instructor to interview fora part-time opening at the NortonShores Goodwill store. Haleyapplied for the job, and withsome interview coaching andassistance with her résumé, Haleyimpressed the store managerand was offered the job.

“Coming to work makes mefeel happy,” she said. “I amachieving the goals I have set formyself.”

Haley takes pride in her workand enjoys the team atmosphereand working with customers.She works the cash register,stocks the sales floor, sorts andprices donations, and more.

“Haley sets the tone for thestore,” Store Manager NancyStrang said. “She is contagiouslyhappy and joyful.”

Now with a full year ofemployment under her belt,Haley continues to build her jobskills, confidence, andindependence working at theGoodwill store.

Customer Service TrainingProgram This program is a combination ofclassroom instruction and paid, on-the-job training to prepareparticipants for a career in customerservice. The intensive program utilizescurriculum from the National RetailFederation providing an overview ofthe retail industry, customer service,sales, and operational strengths.Graduates will gain the skills andknowledge needed for entry-levelcustomer service work.

Haley

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“I won’t letanythingstop mefromsmiling.”

“Haley sets the tone for the store. She iscontagiously happy and joyful.”

Nancy StrangGoodwill Store Manager

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Goodwill Employer Partners of the Year

Air Master Systems Supplying laboratory fume hoods worldwidesince 1975, Air Master Systems (AMS) productscombine technological innovation andenvironmental integrity. AMS also producescustomized, premium-quality metal laboratoryfurniture and casework that adheres to the strictest industryrequirements. All products are completely manufactured andassembled in Muskegon.

Family Fare Supermarkets Family Fare Supermarkets are a division ofSpartanNash that currently operates more than150 grocery stores in 10 states, and distributesto more than 2,100 independent locationsthroughout the country. Family Fare stores offera wide selection of private and national brandproducts — offering quality, value, natural and organic products, health and beauty care items, and more.

JOST InternationalHeadquartered in Grand Haven, JOSTInternational designs and manufactures fifthwheels, landing gear, kingpins, turntables,hydraulic cylinders, and aerodynamic devices for the road transportation market from twomanufacturing plants and distribution centers in North America.

Goodwill Contract Partner of the Year

Blue Lake Fine Arts CampLocated on a 1,600-acre campus in Michigan’s ManisteeNational Forest, Blue Lake Fine Arts Camp offers fine artseducation for all ages, serving more than 5,400 giftedelementary, junior high, and high school studentswith programming in music, art, dance, anddrama while offering more than 175performances during its Summer Arts Festival.

In 2016, Goodwill Industries and Blue Lakedeveloped a unique symbiotic partnership. Through the collaborativedevelopment of the Janitorial Occupational Training (JOT) Program,Goodwill was able to provide the camp with cost-effective customizeddaily cleaning services using supervised janitorial trainees. Combiningclassroom curriculum with paid on-the-job instruction, graduatesreceived job-ready skills and community job placement assistance. Thepartnership will expand in 2017.

How youhelp theenvironmentevery timeyou donateand shop!!

BY REUSING donated itemspurchased at stores.

BY RECYLING textiles, electronics,and more.

BY REDUCING items that go intothe waste stream.

Goodwill was founded on thesustainable business model ofselling donated goods that earnrevenue to support its mission.Donations that do not sell, orthat do not meet qualitystandards, are sorted and sold tovarious recyclers, generating themost value and the least waste.

In 2016, Goodwill Industries ofWest Michigan reused orrecycled 9,569,390 poundsof donated material.Goodwill also offers freeelectronic recycling services tothe community. Last year, werecycled or refurbished391,156 pounds ofelectronic waste.

Financial Report for 2016

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STATEMENT OF ACTIVITIES

INCOME

Participant Programs & Services $3,539,268

Contract Services (Industrial/Janitorial) $883,748

Retail Operations*** $18,431,721

Public & Corporate Support $303,429

Fundraising $22,495

Agency Total $23,180,661

EXPENSES

Participant Programs & Services $3,589,201

Contract Services (Industrial/Janitorial) $879,835

Retail Operations*** $14,801,602

Management & General $2,536,854

Total Operating $21,807,492

Fundraising $83,911

Agency Total $21,891,403

Increase in Net Assets $1,289,258***Includes non-cash value of $5,305,353 in 2016 representing thevalue of donated goods per continued application of FASBAccounting Standards Codification 958, Not-for-Profit Entities, 605 Revenue Recognition — Contributions Received.

STATEMENT OF FINANCIAL POSITION

Cash and Cash Equivalents** $22,380,112

Accounts Receivable $366,381

Inventory $472,274

Prepaid Expenses $395,894

Property, Plant & Equipment $6,929,364

Total Assets $30,544,025

Accounts Payable $194,380

Accrued Expenses $966,089

Deferred Revenue $52,399

Long-Term Debt $6,032,078

Total Liabilities $7,244,946

Net Assets $23,299,079

Total Liabilities & Fund Balance $30,544,025**Includes assets held in Goodwill’s Endowment Fund with theCommunity Foundation for Muskegon County.

Audited by Rehmann. A complete copy of the audited financialstatement by Rehmann can be provided upon request.

$27.6 million Total earnings Goodwill createdfor the previously unemployable

*Includes all competitive job placements by GIWM and its subsidiary GoodTemps

$8.3 million Tax revenue generated

New federal, state, and local taxes from people withno previous income. (Additionally, the communitybenefited from significant savings in welfare costs andother financial supports these individuals were

1,687.6% Return on investment

$16.88 was created in new earning capacity foreach dollar received in funding from government,public, corporate, and United Way contributions.

$0.3 millionpaid in wages to peoplewith disabilities workingfor Goodwill whilereceiving services.

$27.4 millionearned by 1,383 people withdisabilities /disadvantagesplaced during their first yearon the job.*

Economic Impact in 2016

Retail Store andDonation Centers ALLENDALE

5269 Lake Michigan DriveCEDAR SPRINGS

3591 17 Mile Road NE COOPERSVILLE

1141 West Randall Street FERRYSBURG (DONATE ONLY)

17687 174th Avenue, Suite EFREMONT

1422 West Main StreetGRAND HAVEN

1112 Robbins RoadHOLLAND NORTH

393 East Lakewood Blvd.HOLLAND SOUTH

1180 S. Washington Ave.LUDINGTON

4781 West US-10MANISTEE

282 12th StreetMUSKEGON

1934 East Sherman Blvd.NEWAYGO

8143 Mason DriveNORTH MUSKEGON

1169 Whitehall RoadNORTON SHORES

1484 Ellis RoadROOSEVELT PARK

950 West Norton Avenue WHITEHALL

3353 Underwood DriveZEELAND

9479 Riley Street

Online Auction Storewww.shopgoodwill.com

Printed using vegetable-based inks.

Accredited by CARF, the Commission onAccreditation ofRehabilitation Facilities

Meets all BBBStandards ofCharitableAccountability

Area Community ServicesEmployment and TrainingCouncil (ACSET)Asset Building Coalition of WestMichiganBaker College of MuskegonBank of America FoundationCALL 2-1-1Comerica BankCommunity EconomicDevelopment Association ofMichiganCommunity CoordinatingCouncil of Muskegon CountyCommunity enCompass / SacredSudsCommunity Foundation forMuskegon CountyCommunity Foundation forOceana CountyCommunity Foundation of theHolland / Zeeland AreaCommunity SPOKEDisability Network LakeshoreEmpowering Ex-Offenders InTransition (EXIT)Every Woman’s PlaceFather Jack FoundationFremont Area CommunityFoundationFruitport Public SchoolsGoodwill Association ofMichiganGoodwill Industries InternationalGoodwill Industries of GreaterGrand RapidsGrand Haven NeighborhoodServices

Hart City HallHealthWestHeart of West Michigan UnitedWayHuntington BankInternal Revenue ServiceLakeshore Nonprofit AllianceLighthouse GroupLocal College Access Network -Newaygo CountyManistee County Continuum ofCareMAROMerrill Lynch – The Howell &Sharp GroupMichigan Association of UnitedWaysMichigan Department of Healthand Human Services – MichiganRehabilitation ServicesMichigan Department of Healthand Human Services Michigan Department ofCorrectionsMichigan Economic ImpactCoalitionOffender Success: Muskegon,Oceana, Ottawa, and MichiganWorks! West CentralMcLaughlin NeighborhoodAssociationMichigan State HousingDevelopment Authority Muskegon Area District LibraryMuskegon Area IntermediateSchool DistrictMuskegon Area SustainabilityCoalition

Muskegon Area Transit SystemMuskegon Community CollegeMuskegon County HomelessContinuum of Care NetworkMuskegon Heights Public LibraryMuskegon Rotary ClubNorthwest Michigan CommunityAction AgencyOffender Success: Muskegon,Oceana, Ottawa, and MichiganWorks! West CentralOttawa County CommunityMental HealthOrchard View SchoolsPinnacle Construction GroupPioneer ResourcesSAF HollandTanglewood ParkTrueNorth Community ServicesUnited States Department ofVeterans AffairsUnited States Internal RevenueServiceUnited Way of the Lakeshore:Muskegon, Newaygo, andOceana CountiesVITA Services of West MichiganVolunteer Center of WestMichiganVolunteers of AmericaWinberg Construction, Inc.West Michigan Works! White Lake Area CommunityEducationPrivate rehabilitation agenciesand referring insurancecompanies

Cathy Arnouts in honor of GeneMausethLerone Brown in honor of MaryLou KramerStanley BrownRichard & Susan CarlsonRobert & Donna ChandonnetLibby & David CherinWilliam ChildressRandy & Debra Dahlquist inhonor of Francis “Frankie”ParsonsTom DakeAngie DeLaRosa in honor ofGene MausethSharon EdrisPeggy Falk in honor of Katherine& Fred FalkAngela GauthierGinman TiresThomas GriffinJackson-Merkey Contractors

Thomas & Charlene Johnson inhonor of Gene MausethTom & Cynthia JohnsonCharlie KellyKendall ElectricMr. & Mrs. Robert KersmanRandy & Beth KunishBeatrice Kotecki & MarianStefanich in honor of Paul A.KoteckiLighthouse GroupKay Meyers in honor of EdMeyersRoger MorgensternAnne MullaneChester G. NienhuisDiana and Terry OsbornParmenter O'TooleJames & Joyce Peterson in honorof Greg Peterson Mary PriceEve Rogus in honor of John L.Rogus

Charlie & Helen Rowe in honorof Francis “Frankie” ParsonsJennifer ShearerMartin ShieldsKaren Simons in honor of GeneMausethCraig & Teri SmithRick SnellenbergerAlan SteinmanStephen StreamCharles & Kathryn TimmerDonald TjarksenL.J. VerplankVirginia Weingate in honor ofGene MausethFlorence & Katharine WierengoJohn & Kathy WorkmanBetty YounkersLou & Joni Zaloga in honor ofFrancis ParsonsUnemployment Services

2016 Financial DonorsThank you to all who financially supported Goodwill Industries of West Michigan in 2016.

Although great care has been given to accurately list all names, please contact Resource Development Coordinator

Kim Harsch of any errors or omissions at (231) 722-7871, ext. 319 or kharsch@goodwillwm.org

2016 Funding Partners and Community Collaborators

Corporate HeadquartersGoodwill Career CenterGoodTemps Offices

271 East Apple AvenueMuskegon, MI 49442Phone: (231) 722-7871Fax: (231) 728-6408

Employment & TrainingCenter12330 James Street, Suite H115Holland, MI 49424Phone: (616) 377-4044

GOODWILL WEBSITEwww.goodwillwm.org

GOODTEMPS WEBSITEwww.goodtempsmi.com