2016 - Amazon Web Services · Android or other smartphone 46% BlackBerry 2% 3% Other 3% Cell phone...
Transcript of 2016 - Amazon Web Services · Android or other smartphone 46% BlackBerry 2% 3% Other 3% Cell phone...
The latest statistics and commentaries about the financial game-changer that is mobile payments.
2016Mobile Payments State of the Industry
Mobile Payments
State of the Industry
©2016 Networld Media GroupSAMPLE
Mobile Payments
State of the Industry
©2016 Networld Media GroupSAMPLE
2Mobile Payments State of the Industry | © 2016 Networld Media Group
CONTENTSCONTENTS
Mobile Payments State of the Industry 2016 ©2016 Networld Media Group. 13100 Eastpoint Park Blvd., Louisville, KY 40223. (502) 241-7545. All rights reserved. No part of this publication may be reproduced without the express written approval of the publisher. Viewpoints of the contributors and editors are their own and do not necessarily represent the viewpoints of the publisher.
Page 3 Executive Summary Will Hernandez, editor, MobilePaymentsToday.com
Page 9 U.S. Consumer Survey Results
Page 19 U.K. Consumer Survey Results Page 28 Industry Survey Results
Page 40 A Snapshot of the Mobile Capture Opportunity Shirra Frost, director of product marketing, Fiserv
Page 43 Loyalty Applications and Payments: Are Consumers Ready? Stacey Finley Tappin, senior vice president of sales and marketing communications, Apriva
Page 45 The Future Is Biometric, But Privacy Fears Must Be Confronted Sirpa Nordlund, executive director, Mobey Forum
Page 47 The Merging of Social Media, Payments and Mobile Michael Hagen, corporate ID strategist and managing director, IDchecker
Page 49 What’s the Added Value in Mobile Payments? Ben Kaplan, president and CEO, CashStar
Will Hernandez, editor Mobile Payments Today
Brittany Warren, custom content [email protected]
Alan Fryrear, chairman & CEO [email protected]
Tom Harper, [email protected]
Kathy Doyle, executive vice president and publisher
Mobile Payments
State of the Industry
©2016 Networld Media GroupSAMPLE
3Mobile Payments State of the Industry | © 2016 Networld Media Group
US CONSUMER SURVEY RESULTS
5. Is your primary mobile device a:
6. Do you use your mobile phone to access the Internet?
94%
6%
No Yes
35% 65%
2012
No Yes
7%
93%
2013
No Yes
5%
95%
2014
iPhone
50%
Android or other smartphone
46%
BlackBerry
2% 3%Other
3%Cell
phone
3%NotSure
2011-2014
BlackBerry 9% iPhone
11%
Androidor other
smartphone18% Cell phone (not
a smartphone) 48%
BlackBerry 9%
iPhone 23%
Android or other
smartphone 34%
Cell phone (not a smartphone)
33%
BlackBerry BlackBerry
4%
iPhone 36%
55%
Cell phone (not a smartphone) Cell phone (not
a smartphone) 4%
Other Other 1%
Androidor other
smartphone
2%
iPhone 41%
52%
2%
2011 2013 2014
2%
Androidor other
smartphone
2012
2015
2015
2012-2014
Mobile Payments
State of the Industry
©2016 Networld Media GroupSAMPLE
CONSUMER SURVEY RESULTS
4Mobile Payments State of the Industry | © 2016 Networld Media Group
UK CONSUMER SURVEY RESULTS
7. Do you use your mobile phone to make online purchases?
Yes 58%
No 42%
8. Which payment methods have you used to make online purchases with your mobile phone?
Other includes: Amazon Payments and Google Wallet
49%
51%
34%
32%
14%
1%
2%
Paypal
Debit card
None
Credit card
Bank account
Other
Carrier billing
2015
2015
2014
2014
No Yes
8%
92%
9. Have you used your mobile device to make a purchase in a store (e.g. using PayPal, Google Wallet, Softcard (formerly Isis), Apple Pay)?
83%
17%
No Yes
79%
21%
Mobile Payments
State of the Industry
©2016 Networld Media GroupSAMPLE
INDUSTRY SURVEY RESULTS
5Mobile Payments State of the Industry | © 2016 Networld Media Group
Survey respondents: ALL
1. Where is the headquarters of your organization?
3. How has the speed of consumer adoption of mobile payments met your expectations?
4. How has the deployment of mobile-payment applications by businesses met your expectations?
2. Which of the following best describes your level of seniority in the organization?
Percentages may not add up to 100% due to rounding.
Other includes: Higher education professionals, engineers, and analysts
Faster than expected
28%
Slower than expected
42%
About the same as I had
expected
30%
d
AsiaPacific
24%
Australia 2%
Canada 3%
Central/Eastern Europe 7%
Mexico 2%
United States
44%
South America 6% Western Europe
12%
Other
Not in management
EVP/SVP/VP, CFO, CIO, COO, Managing Director
Chairman, Owner, Partner, President, CEO
41%
19%
18%
17%
7%
Director, Manager, Supervisor
Faster than expected
24%
Slower than expected
45%
31%
About the same as I had expected
Mobile Payments
State of the Industry
©2016 Networld Media GroupSAMPLE
INDUSTRY SURVEY RESULTS
6Mobile Payments State of the Industry | © 2016 Networld Media Group
8. Is your financial institution a: 9. What is the size of your financial institution?
10. Does your financial institution currently offer mobile banking?
11. Do you plan on providing mobile banking, and if so, how soon?
Survey respondents: FINANCIAL INSTITUTIONS
Other includes: broker, payment provider, merchant services, and venture capitalist
Bank
53% Credit union
15%
Other
32% Regional(with branches in just a few states) National (such as
Bank of America)
66% 15%
Local (with branches only in your city orcommunity)
19%
No plans to add
19%
Within 6 months
19%
Within 12 months
13%
Within 2 years
13%
No specifictime frame
38%
24%
76%
Mobile Payments
State of the Industry
©2016 Networld Media GroupSAMPLE
INDUSTRY SURVEY RESULTS
7Mobile Payments State of the Industry | © 2016 Networld Media Group
37. Among the different industry stakeholders, which has the greatest chance to provide the best mobile wallet experience?
38. Will some form of consolidation/mergers happen in the future among mobile wallet providers as more companies enter this market?
Survey respondents: SOFTWARE/APPLICATION PROVIDER/DEVELOPER
Other includes: Google, Apple, Samsung, and consortiums of like compaies
Banks
28%
Retailers
14% Telcos
15%
Third-party developers
36%
Other7%
92%
8%
Mobile Payments
State of the Industry
©2016 Networld Media GroupSAMPLE