2016 4th Quarter October - December€¦ · 2016 Quarter 4 2016 Quarter 3 2015 Quarter 4 41,633...

2016 4th Quarter October - December

2

2-1-1 INQUIRIES

0

20,000

40,000

60,000

80,000

2016 Quarter 4 2016 Quarter 3 2015 Quarter 4

41,633 42,79252,655

17,096 20,820

21,8150

163

455636528

491Calls Web Inquiries Emails Chats

Quarterly Report - 2016 4th Quarter

3

TOP 5 REQUESTS

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

ElectricService

PaymentAssistance

Gas ServicePayment

Assistance

Food Pantries HolidayGifts/Toys

Rent PaymentAssistance

4,3673,530

1,753 1,6721,107

424

292

22 78 372

Referred Services Unmet¹

¹An unmet need is a need for which an appropriate referral cannot be provided for a caller at the time of original call.


4

PRIMARY SOURCE OF INCOME

0%

20%

40%

60%

80%

100%


28% 36%40%

31%31% 27%

21% 24% 23%

2% 2% 3%5% 5% 5%

1% 1% 2%

Unemployment

Other

Public Assistance

No Income

Salary/Wages/Severence

Social Security


5

INCOME LEVEL


76% 79% 84%

13% 15% 11%

5% 6% 5%

$0 - $14,999 $15,000 - $24,999 $25,000+

*Totals may not equal 100% due to rounding.


6

TOP UNMET NEEDS & REASONS

0

50

100

150

200

250

300

350

ThanksgivingBaskets

Electric ServicePayment Assistance


232140 131

140

3317

1

29

188

114

Caller Ineligible

Registration Full

Service Not Available

No Immediate ResourceAvailable

Quarterly Report – 2016 4th Quarter

7

TOP 10 REFERRED SERVICES


TOTAL UWSEM 2-1-1 REGION

# of Requests % of Total # of Referrals Provided

1 Electric Service Payment Assistance 4,712 13.5% 8,824

2 Gas Service Payment Assistance 3,773 10.8% 7,206

3 Food 1,773 5.1% 6,307

4 Holiday Gifts/Toys 1,740 5.0% 2,317

5 Community Shelters 1,436 4.1% 2,926

6 Rent Payment Assistance 1,399 4.0% 1,670

7 Holiday Adoption Programs 1,387 4.0% 1,461

8 Water Service Assistance 1,210 3.5% 1,354

9 Housing Search Assistance 1,162 3.3% 1,695

10 Undesignated Temporary Financial Assistance 1,119 3.2%1,384

8



WAYNE COUNTY

# of

Requests

% of

Total

# of Referrals

Provided

1Electric Service Payment

Assistance 3,286 13.3% 5,898

2

Gas Service Payment

Assistance 2,696 10.9% 5059

3 Holiday Gifts/Toys 1,335 5.4% 1,878

4 Food Pantries 1,138 4.6% 4071

5Water Service Payment

Assistance 1,055 4.3% 1252

6 Holiday Adoption Programs 969 3.9% 1009

7 Housing Search Assistance 846 3.4% 1362

8 Community Shelters 836 3.4% 1899

9Undesignated Temporary

Financial Assistance 801 3.3% 969

10 Rent Payment Assistance 760 3.1% 753

OAKLAND COUNTY

# of Requests

% of Total # of Referrals Provided


Assistance511 12.6% 1,174

2Gas Service Payment

Assistance454 11.2% 982



5 Food Pantries 182 4.5% 570




Financial Assistance125 3.1% 178

9 Holiday Gifts/Toys 118 2.9% 111

10Water Service Payment


9



MACOMB COUNTY

# of Requests % of Total

# of Referrals Provided


Assistance675 14.3% 1,381






6 Holiday Gift/Toys 240 5.2% 295




Financial Assistance

139 3.0% 163

10Christmas Baskets

111 2.4% 122

WASHTENAW COUNTY





2

Emergency Shelter

Clearinghouses 144 9.8% 110







8Low Income/Subsidized Private

Rental Housing35 3.0% 96

9

Undesignated Temporary


10 Home Rental Listings 29 2.5% 46

10



MONROE COUNTY

# of Requests % of Total # of Referrals

Provided












9 Thanksgiving Baskets 8 2.2% 0

10 Mortgage Payment Assistance 7 1.9% 13

LAPEER COUNTY



1

Electric Service Payment

Assistance 28 23.0% 31



3 Rent Payment assistance 10 8.2% 27


5

Undesignated Temporary


6Community Shelters

3 2.5% 3

7Heating Fuel Payment

Assistance3 2.5% 3

8 Mortgage Payment Assistance 2 1.6% 3

9 Food Stamps/SNAP 2 1.6% 4

10 Home Rental Listings 2 1.6% 2

11

TOP 10 REFERRED AGENCIES


TOTAL UWSEM 2-1-1 REGION

Count

Percent of

Six County

Total

1 SALVATION ARMY (THE) EASTERN MICHIGAN DIVISION 6,107 11.5%

2 DTE ENERGY 3,436 6.5%

3 MICHIGAN DEPARTMENT OF HEALTH AND HUMAN SERVICES 3,328 6.3%

4 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 3,266 6.1%

5 HEAT AND WARMTH FUND (THE) 3,089 5.8%

6 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 2,523 4.7%

7 DETROIT RESCUE MISSION MINISTRIES 1,207 2.3%

8 CROSSROADS OF MICHIGAN 1,196 2.3%

9 VOLUNTEERS OF AMERICA 1,086 2.0%

10 MARINE TOYS FOR TOTS FOUNDATION 1,081 2.0%

12

WAYNE SUMMARY

Quarterly Report 2016 4th Quarter

30%

36%

22%

5%

Source of Income


Social Security

No Income

Other

4%13%

74%

Income Level$25,000+ $15,000 - $24,999 $0 - $14,999

ElectricService

PaymentAssistance

Gas ServicePayment

Assistance

HolidayGifts/Toys

FoodPantries

Water ServicePayment

Assistance

3,025 2,5121,320 1,135 943

314

214

25 10 136

Top 5 Needs

Met Unmet

23 21 15

Thanksgiving Baskets Electric ServicePayment Assistance

Gas Service PaymentAssistance

Top Unmet Needs

24,34518,008 24,830

2016 Q4 2016 Q3 2015 Q4

Wayne Calls Handled

13

OAKLAND SUMMARY


35%

34%

20%

7%

Source of Income

Social Security


No Income

Other

73%

17%7%

Income Level

$0-$14,999 $15,000-$24,999 $25,000+

488 436 280 269 179

3729

7 314

Top 5 Needs

Met Unmet

75

4

Water Service PaymentAssistance

Thanksgiving Baskets Gas Service PaymentAssistance

Top Unmet Needs

4,0926,001

4,109

2016 Q4 2016 Q3 2015 Q4

Oakland Calls Handled

14

MACOMB SUMMARY


33%

33%

21%

6%

Source of Income


Social Security

No Income

Other

71%

16%6%

Income Level

$0-$14,999 $15,000-$24,999 $25,000+

637459 362 270 224

34

257 12 48

Top 5 Needs

Met Unmet

138

5

Holiday Gifts/Toys Holiday AdoptionPrograms

Electric Service PaymentAssistance

Top Unmet Needs

4,546 6,804 4,636

2016 Q4 2016 Q3 2015 Q4

Macomb Calls Handled

15

WASHTENAW SUMMARY


36%

35%

18%4%

Source of Income


Social Security

No Income

Other

7%16%

74%

Income Level$25,000+ $15,000 - $24,999 $0 - $14,999

114148 134 124 118

1568

5421 9

Top 5 Needs

Met Unmet

3325

9

Electric ServicePayment Assistance



Top Unmet Needs

1,0081,008

1,479

2016 Q4 2016 Q3 2015 Q4

Washtenaw Calls Handled

16

MONROE SUMMARY

Quarterly Report 2016 4thQuarter

36%

37%

20%

5%

Source of Income

Social Security


No Income

Other

68%

17%

12%

Income Level

$0-$14,999 $15,000-$24,999 $25,000+

6324 25 19 17

9

4 10 1

Top 5 Needs

Met Unmet

32 2

Holiday Gifts/Toys Electric ServicePayment Assistance

Housing SearchAssistance

Top Unmet Needs

397520

374

2016 Q4 2016 Q3 2015 Q4

Monroe Calls Handled

17

LAPEER SUMMARY


24%

39%

18%

14%3%

Source of Income


Social Security

No Income

Other

Unemployment

84%

10% 4%

Income Level

$0-$14,999 $15,000-$24,999 $25,000+

25 17 9 10 3

32

1 01

Top 5 Needs

Met Unmet

32

1

Electric Service PaymentAssistance


Christmas Baskets

Top Unmet Needs

147248 235

2016 Q4 2016 Q3 2015 Q4

Lapeer Calls Handled

2-1-1 CALLER SATISFACTION SCORES


1 2 3 4 5

Likelihood to refer others to 2-1-1

Level of satisfaction with 2-1-1representative

4.9

4.8

Average Score

Very Dissatisfied Very SatisfiedSatisfiedNeutralDissatisfied

18

19

UNITED WAY 2-1-1 PRIMARY PARTNERS

United Way for Southeastern Michigan

United Way of Lapeer County

United Way of Monroe County

United Way of Washtenaw County

Michigan 211

Macomb Crisis Center

Common Ground

Neighborhood Service Organization

U of M Psychiatric Emergency Service

Lapeer County Community Mental Health

Gryphon Place


For additional information on this report, contact:

Brandi Turner, Quality/Outcomes Team Leader [email protected] (313-226-9467)

2016 4th Quarter October - December€¦ · 2016 Quarter 4 2016 Quarter 3 2015 Quarter 4 41,633...

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