2016 1st Quarter January-March · the 1st quarter of 2015 2-1-1 INQUIRIES 0 20,000 40,000 60,000...
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2016 1st Quarter January-March
Transcript of 2016 1st Quarter January-March · the 1st quarter of 2015 2-1-1 INQUIRIES 0 20,000 40,000 60,000...
2016 1st Quarter January-March
2 * emails/chats were not integrated in
the 1st quarter of 2015
2-1-1 INQUIRIES
0
20,000
40,000
60,000
80,000
2016 Quarter 1 2015 Quarter 4 2015 Quarter 1
48,065 52,655 55,430
17,09621,815 11,878
408
453432
488Calls Web Inquiries Emails Chats
Quarterly Report - 2016 1st Quarter
3
TOP 5 REQUESTS
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
Gas ServicePayment
Assistance
ElectricService
PaymentAssistance
Food Pantries undesignatedTemporaryFinancial
Assistance
Rent PaymentAssistance
4,242
2,8781,845
1,237 1,146
425
112
25
45 284
Referred Services Unmet¹
¹An unmet need is a need for which an appropriate referral cannot be provided for a caller at the time of original call.
Quarterly Report - 2016 1st Quarter
4
PRIMARY SOURCE OF INCOME
0%
20%
40%
60%
80%
100%
2016 Quarter 1 2015 Quarter 4 2015 Quarter 1
42% 40% 37%
26% 27%26%
23% 23%26%
2% 3% 4%5% 5% 4%
2% 1% 2%
Unemployment
Other
Public Assistance
No Income
Salary/Wages/Severence
Social Security
Quarterly Report - 2016 1st Quarter
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INCOME LEVEL
2016 Quarter 1 2015 Quarter 4 2015 Quarter 1
81% 84% 89%
14% 11%9%
6% 5% 3%
$0 - $14,999 $15,000 - $24,999 $25,000+
*Totals may not equal 100% due to rounding.
Quarterly Report - 2016 1st Quarter
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TOP UNMET NEEDS & REASONS
0
50
100
150
200
250
300
350
Gas ServicePayment Assistance
Rent PaymentAssistance
Electric ServicePayment Assistance
232
118
69
66
51
6
35
10
18
16
18
8
Service Not Available
Service Inaccessible
No Immediate ResourceAvailable
Caller Ineligible
Quarterly Report – 2016 1st Quarter
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TOP 10 REFERRED SERVICES
Quarterly Report - 2016 1st Quarter
TOTAL UWSEM 2-1-1 REGION
# of Requests % of Total # of Referrals Provided
1 Gas Service Payment Assistance 4,342 14.6% 11,426
2 Electric Service Payment Assistance 2,909 9.8% 7,456
3 Food Pantries 1,862 6.3% 4,927
4 Rent Payment Assistance 1,282 4.3% 2,505
5 Community Shelters 1,263 4.2% 2,040
6 Undesignated Temporary Financial Assistance 1,262 4.2% 1,949
7 Housing Search Assistance 1,159 3.9% 1,528
8 VITA Program Sites 829 2.8% 1,372
9 Water Service Payment Assistance 809 2.7% 1,111
10 Emergency Shelter Clearinghouses 589 2.0% 720
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TOP 10 REFERRED SERVICES
Quarterly Report - 2016 1st Quarter
WAYNE COUNTY
# of
Requests
% of
Total
# of Referrals
Provided
1Gas Service Payment
Assistance 3,198 15.4% 8,125
2Electric Service Payment
Assistance 2066 9.9% 5,169
3 Food Pantries 1285 6.2% 3,346
4Undesignated Temporary
Financial Assistance 915 4.4% 1,068
5 Housing Search Assistance 827 4.0% 1,692
6 Community Shelters 722 3.5% 1,647
7Water Service Payment
Assistance 682 3.3% 975
8 Rent Payment Assistance 637 3.1% 601
9 VITA Program Sites 596 2.9% 1,006
10Emergency Shelter
Clearinghouses 431 2.1% 485
OAKLAND COUNTY
# of Requests
% of Total
# of Referrals Provided
1Gas Service Payment
Assistance457 13.2% 1,540
2Electric Service Payment
Assistance325 9.4% 996
3 Rent Payment Assistance 265 7.6% 755
4 Community Shelters 216 6.2% 403
5 Food Pantries 190 5.5% 496
6 Housing Search Assistance 144 4.1% 160
7Undesignated Temporary
Financial Assistance121 3.5% 178
8 Vita Program Sites 87 2.5% 135
9 Rental Deposit Assistance 60 1.7% 94
10Water Service Payment
Assistance57 1.6% 56
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TOP 10 REFERRED SERVICES
Quarterly Report - 2016 1st Quarter
MACOMB COUNTY
# of Requests % of Total
# of Referrals Provided
1Gas Service Payment
Assistance516 13.2% 1,362
2Electric Service Payment
Assistance388 10.0% 996
3 Food Pantries 317 8.1% 923
4 Community Shelters 280 7.2% 434
5 Rent Payment Assistance 259 6.6% 387
6 Housing Search Assistance 179 4.6% 182
7Undesignated Temporary
Financial Assistance145 3.7% 160
8 VITA Program Sites 105 2.7% 183
9 Home Rental Listings 65 1.7% 96
10Housing Authorities
63 1.6% 125
WASHTENAW COUNTY
# of Requests % of Total
# of Referrals Provided
1Emergency Shelter
Clearinghouses138 11.7% 126
2Gas Service Payment
Assistance116 9.8% 248
3 Rent Payment Assistance 102 8.6% 173
4Electric Service Payment
Assistance73 6.2% 153
5Undesignated Temporary
Financial Assistance
63 5.3% 101
6 Food Pantries 41 3.5% 107
7Cold Weather Shelters/Warming
Centers38 3.2% 69
8Low Income/Subsidized Private
Rental Housing35 3.0% 87
9 Home Rental Listings 33 2.8% 46
10 VITA Program Sites 31 2.6% 35
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TOP 10 REFERRED SERVICES
Quarterly Report - 2016 1st Quarter
MONROE COUNTY
# of Requests % of Total # of Referrals
Provided
1Electric Service Payment
Assistance29 11.9% 67
2Gas Service Payment
Assistance28 11.5% 73
3 Food Pantries 20 8.2% 32
4 Community Shelters 13 5.3% 11
5 Rent Payment Assistance 12 4.9% 13
6Undesignated Temporary
Financial Assistance12 4.9% 14
7 VITA Programs Sites 6 2.5% 3
8 Home Rental Listings 5 2.1% 8
9 Housing Authorities 5 2.1% 6
10Prescription Expense
Assistance4 1.6% 8
LAPEER COUNTY
# of Requests % of Total
# of Referrals Provided
1Electric Service Payment
Assistance28 15.7% 75
2Gas Service Payment
Assistance27 15.2% 78
3 Food Pantries 9 5.1% 23
4 Community Shelters 7 3.9% 10
5 Rent Payment Assistance 7 3.9% 20
6Undesignated Temporary
Financial Assistance6 3.4% 7
7 Furnaces 5 2.8% 9
8 VITA Program Sites 4 2.2% 0
9Online Tax Preparation/E-Filing
Sites3 1.7% 3
10 Home Rehabilitation Grants 3 1.7% 9
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TOP 10 REFERRED AGENCIES
Quarterly Report - 2016 1st Quarter
TOTAL UWSEM 2-1-1 REGION
Count
Percent of
Six County
Total
1 SALVATION ARMY (THE) EASTERN MICHIGAN DIVISION 5,107 9.8%
2 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 5,036 9.7%
3 MICHIGAN DEPARTMENT OF HEALTH AND HUMAN SERVICES 4,4937 9.5%
4 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 3,187 6.1%
5 HEAT AND WARMTH FUNT (THE) 2,466 4.7%
6 DTE ENERGY 2,233 4.3%
7 CROSSROADS OF MICHIGAN 1,176 2.3%
8 MACOMB COUNTY COMMUNITY SERVICES AGENCY 967 1.9%
9 UNITED STATES DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT-REGION 5 866 1.7%
10 UNITED COMMUNITY HOUSING COALITION 789 1.5%
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WASHTENAW SUMMARY
Quarterly Report 2016 1st Quarter
27%
40%
25%
6%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
5%12%
85%
Income Level$25,000+ $15,000 - $24,999 $0 - $14,999
EmergencyShelter
Clearinghouses
Gas ServicePayment
Assistance
Rent PaymentAssistance
Electric ServicePayment
Assistance
UndesignatedTemporaryFinancial
Assistance
114 111 98 72 60
1513 19
24
Top 5 NeedsMet Unmet
25 18 15
Community Shelters Rent Payment Assistance Emergency ShelterClearinghouses
Top Unmet Needs
1,008 1,479 850
2016 Q1 2015 Q4 2015 Q1
Washtenaw Calls Handled
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MONROE SUMMARY
Quarterly Report 2016 1st Quarter
41%
24%
30%
1%
Source of Income
Social Security
Salary/Wages/Severence
No Income
Other
71%
16%
13%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
ElectricService
PaymentAssistance
Gas ServicePayment
Assistance
FoodPantries
CommunityShelters
RentPayment
Assistance
27 27 18 10 11
31 2
3 2
Top 5 NeedsMet Unmet
32 2
Community Shelters Food Pantries Housing Search Assistance
Top Unmet Needs
204
374305
2016 Q1 2015 Q4 2015 Q1
Monroe Calls Handled
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LAPEER SUMMARY
Quarterly Report 2016 1st Quarter
26%
41%
20%
8% 1%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
Unemployment
74%
18%8%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+ElectricService
PaymentAssistance
Gas ServicePayment
Assistance
FoodPantries
CommunityShelters
RentPayment
Assistance
28 279 7 7
3 3
0 0 0
Top 5 NeedsMet Unmet
4 4 4
VITA Program Sites Electric Service PaymentAssistance
Gas Service PaymentAssistance
Top Unmet Needs
156 235 220
2016 Q1 2015 Q4 2015 Q1
Lapeer Calls Handled
2-1-1 CALLER SATISFACTION SCORES
Quarterly Report - 2016 1st Quarter
1 2 3 4 5
Level of satisfaction with 2-1-1representative
Likelihood to refer 2-1-1 to others
4.85
4.70
Average Score
Very Dissatisfied Very SatisfiedSatisfiedNeutralDissatisfied
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UNITED WAY 2-1-1 PRIMARY PARTNERS
United Way for Southeastern Michigan
United Way of Lapeer County
United Way of Monroe County
United Way of Washtenaw County
MI 211
Macomb Crisis Center
Common Ground
Neighborhood Service Organization
U of M Psychiatric Emergency Service
Lapeer County Community Mental Health
Quarterly Report - 2016 1st Quarter
For additional information on this report, contact:
Brandi Turner, Quality/Outcomes Team Leader [email protected] (313-226-9467)
