2015/16 - coorong.sa.gov.au · Sport and recreation 21 Animal management 21 Food safety 22 ......
Transcript of 2015/16 - coorong.sa.gov.au · Sport and recreation 21 Animal management 21 Food safety 22 ......
ANNUAL REPORT 2015/16
PO Box 399
TAILEM BEND SA 5260
Phone: 1300 785 277
2015/16 Annual Report adopted by Council on 15 November 2016
CONTENTS. Introduction Message from the Mayor 1 Council profile 2 Elected Members 3 Organisational structure 4 Corporate Governance Section 41 committees 5 Policies reviewed/endorsed 5 List of Registers and Codes 5 Freedom of Information requests 5 Ombudsman’s investigations 5 Elected Members – attendance at Council meetings 6 Confidential orders 6 Representation quota 6 Internal reviews of a Council decision 7 Community Land Management Plans 7 External auditor remuneration 7 Elected Members’ allowances 7 Senior staff salaries and benefits 7 Procurement 7 Risk management 7 Citizenship 7 Regional leadership 8 2015/16 Annual Business Plan report card 9 Audit Committee report card 12 Environmental Local Action Plan 13 Water security initiatives 13 Response to drought conditions 13 Tree death and decline 14 Coorong Green Army crew 14 Other Project Funds 14 Biodiversity Fund – Rounds 1 & 2 15 2015/16 on ground works summary 15 Asset management and planning 15 Civil road construction 15 Waste management 15 Major works projects 16 Key projects for 2015/16 16 Fire prevention 16 Development statistics 16
Economic District tourism initiatives 17 Community Development Community grants 18 Youth development 18 Volunteers 18 Murraylands Careers Expo 18 Community libraries 18 Arts and culture 19 Community transport 19 Commonwealth Home Support Program (CHSP) 19 Obesity Prevention and Lifestyle (OPAL) 20 Sport and recreation 21 Animal management 21 Food safety 22 Organisational Development Excellence, innovation and capacity 23 Elected Members’ training 23 Employee statistics 24 Learning and development 24 Employee recognition 24 Work Health and Safety 24 Information and communications 24 Appendices 25
The Coorong District Council wishes to acknowledge and pay respect to the traditional custodians – the people of the Ngarrindjeri nation whose ancestral lands on which we meet. We acknowledge the deep feelings of attachment and relationship of Aboriginal people to country. We also pay respect to the cultural authority of Aboriginal people from other areas of South Australia and Australia.
OUR YEAR
IN NUMBERS.
4,157
FOLLOWERS
170 DEVELOPMENT
APPLICATIONS LODGED
26k COMMUNITY
GRANTS
DISPERSED
KILOMETRES OF ROAD
RE-SHEETING WORKS
48.5
2,890
CUSTOMER
REQUESTS
PROCESSED
607
TONNES RECYCLABLE & ORGANIC
WASTE DIVERTED
FROM LANDFILL
DOGS REGISTERED
1,855
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MESSAGE
FROM THE
MAYOR.
2015/16 has brought about many exciting challenges and
opportunities for Council to explore and undertake. As we look to
the new year, we reflect on the achievements of the past twelve
months, and present the 2015/16 Coorong District Council Annual
Report.
I have now had the pleasure of leading the current Council for two
years, in which time we as Elected Members have been working
together and making decisions to service the community into the
future. Our new Councillors have now settled seamlessly into their
roles and represent their wards with passion, which balances the
knowledge of my fellow experienced Councillors.
The past twelve months has seen The Bend (SA Motorsport Park)
continue to move forward in leaps and bounds with siteworks now
taking place. While it is far from completion, the momentum of the
project has buoyed the surrounding communities, with a number
of businesses finding tourism and economic development
opportunities as a direct result of The Bend.
A number of other Council projects have also taken shape over the
past year, including the new interactive nature playground at the
Meningie Lions Park, the installation of the Tintinara Disc Golf
Course, and the development of six ‘Creating Coonalpyn’ art
projects at Coonalpyn with help from the community.
Council also continues to carry out its core functions, including
road revaluations, sealing of unsealed roads (48.47kms), tourism
development and roll-out of our new four year Strategic
Management Plan. These are just some of the activities undertaken
to affirm our commitment to the communities we serve.
We are a Council that is open for business and always ready to hear
from and work with you. It is our continuing aim to make this
district be seen as the place with room to move, and room to play.
I commend the activities of 2015/16 to you and present this annual
report for your information.
Cr. Neville Jaensch
MAYOR
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COUNCIL PROFILE.
VISION A progressive and proactive
Council recognised for its
diverse communities,
prosperous economy and
unique and highly valued
environment.
MISSION Council is committed to:
Providing leadership for
the community and
ensuring efficient and
effective management of
the community’s
resources.
Responsibly managing the
natural and built
environment to achieve
sustainability.
Facilitating economic
prosperity, growth and
employment throughout
the district.
Actively enhancing the
quality of life for the
community by
encouraging health,
wellbeing and safety.
Being an employer of
choice that attracts,
develops and inspires
highly talented employees
and elected members.
CORE VALUES Integrity
Proactive
Progressive
Collaborative
Service excellence
Enjoy work
THE KEY FACTS State electorates Hammond, MacKillop
Federal electorate Barker
District size 8,836m2 (primarily rural land)
Population 5,525 (2011 Census)
Rateable properties 3,761
Roads, sealed 321 kms
Roads, unsealed 1,563 kms
Principal office Tailem Bend
Branch offices Meningie, Tintinara
Arterial highways Dukes, Princes and Mallee (state controlled)
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ELECTED MEMBERS. (sworn in 18 November 2014)
MAYOR
Cr. Neville Jaensch JP
LAKES WARD
Cr. Sharon Bland
Deputy Mayor
Cr. Vern Leng
Cr. Mick O’Hara
MALLEE WARD
Cr. Donna Middleton
Cr. Bob Simcock
Cr. Peter Wright
PARKS WARD
Cr. Julie Barrie
Cr. Jeff Arthur
Organisational Structure (as at 30 June 2016)
Chief Executive Officer
Vincent Cammell
Director Infrastructure &
Assets
David Mosel
Manager Technical Services
Geoff Hood
Works Co-ordinator Roads
Dean Mustart
Road Maintenance
Team
Road Construction - Team Peake
Road Construction - Team Tintinara
Team Leader -
Patrol Graders
Shaun Wilson
Patrol Graders
Works Coordinator Community Facilities
Craig Cockshell
Tailem Bend Community
Facilities Team
Meningie Community
Facilities Team
Coonalpyn/Tintinara Community
Facilities Team
Waste & Water Operations Officer
Martin Thomas
Executive Assistant to Director Infrastructure
& Assets
Kate Arbon
Manager Projects & Procurement
Michael Collins
Infrastructure & Assets Administration Support Officer
Wendy Bower
Director Community & Corporate
Nat Traeger
Senior Finance Officer
Katrina Fromm
Finance Officer
Sacha Holme
(0.8 FTE)
Finance Officer
Kimberley Jacobs
(0.4 FTE)
Manager OPAL
Tanja Morgan
OPAL Project Support Officer
Emily Arbon
Manager Development & Environmental
Services
Jim Quinn
General Inspector
Michael Vivian
Senior Planning Consultant
Kylie Schilling
(0.2 FTE)
Planning Assessment Officer
Rosie Browne
Development Administration
Officer
Vicki Mayfield
Manager Local Action Planning
Graham Gates
LAP Implementation Officer
Tracey Strugnell
LAP Implementation Officer
Samantha Blight
Community & Corporate Support
Officers
(Tintinara)
Jessica Medlen
(0.4 FTE)
Patsy Crabb
(0.6 FTE)
TBCC Coordinator
Tammy Shepherd
(0.8 FTE)
CHSP Officer
Eva Haydon
(0.6 FTE)
Information Services
Coordinator
Richard Boscence
Corporate Support Officers
(Civic Centre)
Michelle Dohnt
(1.0 FTE)
Vacant
(0.6 FTE)
Mitchell Stanbury
(casual)
Community & Tourism
Development Officer
Anna Del Rio
Community & Corporate
Project Officer
(Meningie)
Renee Marles
Senior Strategic & Corporate Planning
Officer
Belinda Croser
Governance & Organisational
Development Coord
Ben Jarvis
Executive Assistant
Ashlee Crossman
Organisational Development
Officer
Kate Nelson
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CORPORATE GOVERNANCE.
SECTION 41
COMMITTEES The following committees,
formed under section 41 of the
Local Government Act 1999 exist
to streamline Council business
and management of community
assets:
Australia Day Awards
Committee
Coorong Bushfire Prevention
Committee
Coonalpyn Community Hall
Committee
Coorong Local Action Plan
Committee
Coonalpyn Soldiers
Memorial Swimming Pool
and Caravan Park Committee
Meningie Airfield
Management Committee
Meningie Cemetery
Committee
Moorlands Hall Committee
Pangarinda Botanic Garden
Committee
Tailem Bend Town Hall
Committee
Tintinara Aerodrome
Management Committee
Tintinara Community
Gymnasium Committee
Tintinara Community Men’s
Shed Committee
Tintinara Development
Group
Tintinara Homes and
Community Centre
Committee
Tintinara War Memorial
Committee
POLICIES
REVIEWED/ENDORSED 2016/17 Rating Policy
Building & Swimming Pool
Inspection Policy
Community Cemeteries &
Burial Policy
Community Engagement
Policy
Community Wastewater
Management Scheme
(CWMS) Hardship Policy
Complaints & Compliments
Policy
Council Hall & Facilities Hire
Policy
Council Participation in
Emergency Response Policy
Electronic Communications
Policy
Equal Employment
Opportunity, Discrimination,
Harassment & Bullying
Policy Review
Healthy Eating Policy
Individual Sport & Cultural
Grants Policy
Informal Gatherings Policy
Information Security Policy
Mobile & Street Trading
Policy
Privacy Policy
Roadside Signage Policy
Service Range Policy
Tree Management Policy
LIST OF REGISTERS AND
CODES Code of Conduct for Council
Employees
Code of Conduct for Council
Members
Code of Practice for Access
to Meetings of Council and
Committees and Council
Documents
Code of Practice for
Proceedings of Council and
Committee Meetings
2015/16 Fees & Charges
Schedule
Register of By-Laws
Register of Community
Land
Register of Delegations (25
instruments)
Register of Elected
Members Allowances and
Benefits
Register of Interest (Council
Employees and Elected
Members)
Register of Gifts (to Council
Employees and Elected
Members)
Register of Public Roads
Register of Salaries
FREEDOM OF
INFORMATION
REQUESTS Council did not receive any
Freedom of Information requests
during 2015/16.
OMBUDSMAN’S
INVESTIGATIONS The Ombudsman conducted five
investigations during 2015/16.
These were in relation to council
rates and tree management. In
all five cases, the Ombudsman
referred the matter back to the
agency (Council) to determine an
outcome.
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CORPORATE GOVERNANCE.
ELECTED MEMBERS – ATTENDANCE AT
COUNCIL MEETINGS For the term of Council (July 2015 – June 2016)
Council held twelve ordinary meetings and six special
meetings.
Member Attendance
Mayor Cr. Neville Jaensch 18
Cr. Jeff Arthur 16
Cr. Julie Barrie 15
Cr. Sharon Bland 17
Cr. Vern Leng 17
Cr. Donna Middleton 16
Cr. Mick O’Hara 14
Cr. Bob Simcock 18
Cr. Peter Wright 15
CONFIDENTIAL ORDERS During 2015/16 Council made 23 confidential orders
representing the following subsections of the Local
Government Act 1999:
(a) information the disclosure of which would involve
the unreasonable disclosure of information
concerning the personal affairs of any person
(living or dead) (15 orders)
(b) information the disclosure of which –
(i) could reasonably be expected to confer a
commercial advantage on a person with
whom the council is conducting, or
proposing to conduct, business, or to
prejudice the commercial position of the
council; and
(ii) would, on balance, be contrary to the
public interest (6 orders)
(e) matters affecting the security of the council,
members or employees of the council, or council
property, or the safety of any person (1 order)
(k) tenders for the supply of goods, the provision of
services or the carrying out of works (1 order)
At the annual review of confidential orders, Council
released 4 items from the confidential minute
register.
REPRESENTATION QUOTA The following table displays a grouping of similar South Australian councils using the Australian Classification of
Local Governments. The councils below are classed as Rural Agricultural Large.
Council Electors Council members (inc. Mayor) Representation quota
Clare & Gilbert Valleys 6,575 10 657
Coorong 3,795 9 421
Grant 5,325 10 532
Mallala 5,692 10 569
Mid Murray 6,136 10 613
Naracoorte Lucindale 5,777 11 525
Northern Areas 3,417 9 379
Renmark Paringa 6,299 9 699
Tatiara 4,514 10 451
Wakefield Regional 4,693 10 469
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CORPORATE GOVERNANCE.
INTERNAL REVIEWS OF A
COUNCIL DECISION One request was made by a
community member for an
internal review of a Council
decision in 2015/16. Council’s
Internal Review of Council
Decisions Policy and Procedure
underpinned this review, with
the Director Community &
Corporate assuming the internal
review contact officer position.
COMMUNITY LAND
MANAGEMENT PLANS Council owns and controls 130
pieces of land classified as
community land. During
2015/16, no pieces of
community land were disposed
of.
EXTERNAL AUDITOR
REMUNERATION Council’s external auditor for
2015/16 was Ian G McDonald.
The total remuneration paid for
undertaking the annual audit of
Council’s financial statements is
yet to be finalised (at time of
print).
Council resolved to remunerate
Rex Mooney, Chairperson of the
Audit Committee, $725 per
meeting.
ELECTED MEMBERS’
ALLOWANCES In 2015/16 the breakdown was
as follows:
Mayor $36,400
Deputy Mayor $11,365
Councillor $ 9,100
Council also reimburses Elected
Members for all prescribed travel
and administrative expenses.
SENIOR STAFF SALARIES
AND BENEFITS The Chief Executive Officer
receives a total employment
package of $179,406 and the
Directors (2) ranged from
$158,494 to $160,440.
The Chief Executive Officer and
Directors are not paid overtime
but receive, as part of their total
salary package, the benefit of the
private use of a fully maintained
motor vehicle (subject to fuel
costs being paid by the officer
when on leave) and provision of
an iPad, iPhone and laptop for
work purposes.
PROCUREMENT Council released various
invitations for tender or request
for quotations in 2015/16, which
primarily were for road
construction & maintenance and
plant & equipment. Other
tenders included Dickson Wharf
reconstruction, Community
Wastewater Management
Systems pump station upgrades
and Meningie stormwater works.
RISK MANAGEMENT Council participates in an annual
risk review conducted by the
Local Government Association
Mutual Liability Scheme. A
range of questions are posed to
Council to make an accurate
assessment on the effectiveness
of risk management systems
within the organisation.
The results of the review
provided an opportunity to
identify gaps and set a program
to address non conformances.
In 2015/16, the Scheme altered
the method by which they
calculated the risk score against
different categories. This
provided a more accurate
method of assessing Council’s
(and the local government sector
at large) maturing risk profile.
Volunteer management,
community lands and
road/footpath management
emerged as key areas that
require attention in order to
enhance Council’s risk culture
and awareness.
CITIZENSHIP Mayor Jaensch truly enjoys
conferring new Australian
citizens. In 2015/16, one citizen
was conferred at a ceremony
held in Tintinara. Mayor Jaensch
looks forward to welcoming
more new Australian citizens in
the near future.
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CORPORATE GOVERNANCE.
REGIONAL LEADERSHIP Council is in a unique geographical location – the gateway to neighbouring tourism regions, situated on major
transport corridors and the largest rural Council area in the state. The area comprises land within regions generally
known as the Murraylands and Upper South East. To keep abreast of regional trends and statewide impacts,
Council is a member of:
- Regional Development Australia Murraylands & Riverland – (funding partner) membership allows
Council to collaborate with Murraylands and Riverland councils regarding regional programs, initiatives
and informed economic development.
- Murraylands & Riverland Local Government Association – (funding partner) membership provides
Council the ability to achieve improvements for the benefit of Council and constituent councils at
regional level, advocate for regional representation and undertake region wide beneficial projects.
- Limestone Coast Local Government Association – (observer) formerly the South East Local Government
Association, Council’s observing seat gives us an insight into similar regional issues in the south east
tourism district.
- Murray River, Lakes & Coorong Tourism Alliance – (funding partner) formerly the Murraylands Tourism
Partnership, this alliance is seen as a focal contact point for the tourism industry. Council’s membership
affords the opportunity to receive direct tourism advice, leverage partnership opportunities and
achieve sustainable strategic outcomes for the region.
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2014/15 ANNUAL BUSINESS PLAN
REPORT CARD.
LEADERSHIP To provide leadership for the community and ensure efficient and effective management of the community’s
resources.
Objective 2015/16 key outcome(s)
Maintenance of the Meningie Chambers building Maintenance deferred pending audit in 2016/17.
Partial replacement of Tailem Bend Town Hall
kitchen roof
Achieved. Roof replaced in 2016.
Undertake cemetery survey review Review completed.
Development of concept plan for Tailem Bend
toilets and information centre
Tailem Bend toilets and information centre
concept plan has been developed, to be adopted
in 2016/17.
Install street lighting on Narrung Road (from
Fiebig Road to West Terrace), Meningie
Solar street lighting purchased, for erection in
2016/17.
Replacement of footpaths as required in Council’s
Roads Asset Management Plan
Works completed as per Council’s Roads Asset
Management Plan.
Replacement of kerb and gutter as required in
Council’s Roads Asset Management Plan
Works completed as per Council’s Roads Asset
Management Plan.
Minor plant replacement Various items of minor plant purchased as
required.
Plant and machinery replacements as per
schedule
Various plant and machinery replaced as deemed
necessary.
Sealed roads replacement (rural) Rural resealing occurred on Tauragat Well Road,
Coonalpyn
Sealed roads replacement (urban) Urban resealing occurred on Murray Street and
Granites Road, Tailem Bend
Seal Tauragat Well Road, Coonalpyn, as part of
Special Local Roads Priorities
Road sealed as per agreement, ongoing project.
Unsealed roads replacement as required in Road
Asset Management Plan
48.47 kilometres of unsealed road resurfacing was
carried out across the district.
Various parks and gardens irrigation upgrades Upgrades undertaken as required.
Upgrade Community Wastewater Management
Systems (CWMS) as per renewal schedule in
CWMS Business Plan
Work commenced on upgrade, & carried over
into 2016/17.
Continuation of stormwater works (Meningie) as
per concept plan
Detail design completed, works to be carried over
into 2016/17. Ongoing project.
Changeover of 17 vehicles (utilities) as per fleet
agreement
Changed over 17 utilities vehicles in accordance
with agreement.
Upgrade Microsoft Office software to Office 2010 Software upgrade to Microsoft Office 2010 is
complete.
Replacement of photocopier at Tailem Bend Civic
Centre
Achieved. New photocopier purchased in 2015..
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LEADERSHIP (continued)
Objective 2015/16 key outcome(s)
Building maintenance work at Tintinara Health &
Recreation Centre
Achieved. Maintenance work is an ongoing
project.
Install display notice board and 3 flagpoles at
Tailem Bend Hall
Notice board and 3 flagpoles have been
purchased and installed.
Upgrade Narrung jetty Project complete.
Development of concept plan for Meningie North
Sailing Club jetty
Meningie North Sailing Club jetty concept plan
was developed in 2016.
Construct new columbarium at Meningie
Cemetery
Not achieved. Project has been carried over to
2016/17.
SUSTAINABILITY
Responsibly manage the natural and built environment to achieve sustainability.
Objective 2015/16 key outcome(s)
Installation of automatic irrigation watering
system at Peake Oval
Project complete.
Implement staged tree removal at Tintinara Oval Project complete.
Remediate West Terrace Reserve area, Meningie Programmed works complete. Ongoing project.
Improve safety of area at Dickson Reserve, Tailem
Bend
Detail design & engineering complete. Project
carried over to 2016/17.
Replacement of bin stands throughout district Bin stands replaced as deemed necessary.
Replacement of various park furniture Various park furniture replaced as required.
PROSPERITY
Facilitate economic prosperity, growth and employment throughout the district.
Objective 2015/16 key outcome(s)
Installation of new Coonalpyn information bay Installation complete.
Develop Tailem Bend highway streetscape master
plan
Ongoing. Works currently in progress. Subject to
Department of Planning, Transport &
Infrastructure approval process.
Ongoing delivery of Council-wide tourism
signage project
Boundary & town entrance signs provided
throughout Council area. Focus placed on tourism
signage in 2016/17.
Prepare and lodge Statement of Intent for
required Development Plan Amendment
Development Plan Amendment process is
progressing. Ongoing works required.
Provision of underground water supply,
Coonalpyn
Not achieved. Project deleted due to not being
viable.
Complete Murray Coorong Trail Ongoing. Project subject to external funding.
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WELLBEING Actively enhance the quality of life for the community by encouraging health, well being and safety.
Objective 2015/16 key outcome(s)
Undertake stage 2 of Tintinara Community Men’s
Shed upgrade, Tintinara
Stage 2 of shed upgrade is complete.
Take a proactive financial and logistics role in
Meningie 150 years celebrations
Work in progress. To be completed in 2016/17.
Complete River Rail Road Trail project, Tailem
Bend
Project carried over to 2016/17 for completion in
early August.
Undertake Lake Indawarra precinct feasibility
study, Tintinara
One community forum held in 2015/16,
development of study carried over to 2016/17.
Replacement of Meningie North entrance
flagpoles
Banner poles have been purchased for erection.
To be completed in 2016/17.
EMPLOYER OF CHOICE Be an employer of choice that attracts, develops and inspires highly talented employees and elected members.
Objective 2015/16 key outcome(s)
Employ a 1FTE Arts/Cultural & Grants officer
(funded 50% by external and 50% Council)
Completed in line with requirements of external
funding partners (Country Arts SA & Raukkan
Community Council).
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AUDIT COMMITTEE REPORT CARD.
The Audit Committee is formed under section 41 of
the Local Government Act 1999 as a committee of
Council for the purpose of providing independent
advice and making recommendations to full Council
on matters relating to the corporate and financial
governance of Council.
The Audit Committee is responsible for assisting
Council in fulfilling its corporate governance
responsibilities in regard to:
Business risk management
Compliance with legal and regulatory obligations
The establishment and maintenance of the
internal control framework
The reliability and integrity of financial
information for inclusion in financial statements
and other financial reports
Monitoring the financial performance of Council
Development and review of a long term financial
plan and associated policies
Safeguarding the independence of the internal
and external auditors
Audit, accounting and financial reporting
obligations
The Audit Committee met on three occasions in
2015/16 – 20 October 2015, 17 December 2015 and
10 May 2016.
Meeting attendance for the current term of Council
(July 2015 – June 2016):
Member Attendance
Rex Mooney (Independent Chairperson) 3
Mayor Cr. Neville Jaensch 3
Cr. Vern Leng (proxy) 1
Cr. Mick O’Hara 2
Cr. Bob Simcock 3
Cr. Peter Wright 3
The Chief Executive Officer, Director Community &
Corporate and Senior Finance Officer are generally in
attendance at each meeting and the committee may
co-opt expertise when required.
The Audit Committee works program largely dictates
the agenda content of each meeting, resulting in a
more target driven document for the committee to
work with. Significant achievements throughout
2015/16 include:
Review and implementation of internal financial
controls
Review of the sustainability of Council’s Long
Term Financial Plan
Review of the 2016/17 Annual Business Plan prior
to its cyclical period of community engagement
and subsequent adoption by Council
Review of several policies related to Council’s
financial management practices
Ratified a review of Council’s rating and service
charges system to determine whether the current
rating methodology was best suited for the
community (or alternatively, whether another
method should be considered).
The Audit Committee has also co-opted further
expertise throughout 2015/16 from an external
finance consultant (representing UHY Haines Norton
Adelaide). The consultant remains in working contact
with Council’s finance team to ensure a strategic view
to fiscal financial management is maintained.
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ENVIRONMENTAL. Responsibly managing the natural and built environment to achieve sustainability.
LOCAL ACTION PLAN The Coorong Local Action Plan
(LAP) Committee has continued
it’s on ground works program
and LAP Officers have
maintained their proactive role in
the delivery of innovative
projects. The Local Action Plan
Officers assist landowners with a
variety of initiatives and funding,
including fencing remnant
vegetation and wetlands,
revegetation, water security, and
weed and feral animal control.
The LAP actively collaborate with
Natural Resources SA Murray
Darling Basin & South East, State
Government Departments,
Department of Human Services,
Rural Solutions, and local
agribusiness, to deliver high
quality and timely information
and events.
WATER SECURITY
INITIATIVES Coorong Tatiara LAP continues
to take an interest in the impact
of increased mains water costs
on our local farm businesses. The
rising cost of mains water has
placed cost pressure on grazing
enterprises dependent on this
water. Annual water bills of over
$100,000 and water leaks costing
more than $10,000 are now
common place.
In response to the ongoing
success of Water Security events
LAP has continued with a
number of water savings
initiatives including:
water testing services
extensive and growing
technical information on our
web pages which experience
high levels of traffic
production of water security
fact sheets and a salinity
ready reckoner
displays at local shows and
events
negotiations and funding
applications to continue to
raise awareness and
capability in the area of on
farm water security.
RESPONSE TO DROUGHT
CONDITIONS Coorong Tatiara LAP responded
in mid-2015 to primary
producers concerns at seasonal
conditions being very dry, which
then moved into declared
drought conditions across our
region. In response to this
several activities were
undertaken;
'Adapting your farm
business to dry and variable
seasons' forum, featuring
sessions on loocal weather
trends with the Bureau of
Meteorology, ‘What makes a
farm business resilient?’,
feed budgeting for livestock,
& turning poor crops into
high quality fodder.
'Drought Management
Opportunities' workshops
were held at Peake and
Keith. Topics covered were
weather and climate
information for adapting to
dry seasons, utilising failed
crops for feeding livestock,
feed budgeting in a drought,
livestock feed requirements,
health and welfare, drought
assistance programs & rural
financial counselling.
Drought Support and
responding to Climate Variability
was our theme at the Keith and
Coonalpyn Shows in October
2015. Funding was attracted
from the following organisations
to support these initiatives;
Department of Human Services,
Sheep Connect, Meat and
Livestock Australia, Centacare,
AC Care, and Mind Australia.
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TREE DEATH AND
DECLINE Federation University, Ballarat
have been engaged by LAP to
carry out a 3 year study into tree
decline and death in this area.
The project looks at all factors
that can kill or weaken trees.
Project end products will include:
Guidelines for tree
maintenance and best
management practices for
tree establishment.
A diagnostic chart, matrix or
decision support tool that
includes treatments and
actions.
Guidelines for species
selection in areas at high risk
of disease and death.
Identify areas at risk which
provide ‘connectivity’ or
‘stepping stones’ in the
landscape.
Products to be available on-
line.
A citizen science style
interactive web site will be
launched in 2016/2017.
COORONG GREEN ARMY
CREW In April 2016 the LAP welcomed
its second Coorong Green Army
Team. Based in Meningie, the
Green Army is a hands on,
practical environmental action
program that supports local
environment and heritage
conservation projects.
Participants also receive formal
entry level qualifications for a
career in environment and
conservation.
Completed projects included
weed control, native garden
planting, wetland monitoring,
revegetation works, paving and
landscaping, slashing and feral
cat trapping.
OTHER PROJECT FUNDS The LAP leverages the funding it receives from Council to actively seek funding from outside bodies to achieve
more of the aims outlined in the Coorong District Local Action Plan. As well as the Commonwealth Biodiversity
Fund projects currently being implemented, the LAP has attracted the project funding below over the 2015/2016
period.
OUTSIDE FUNDING OBTAINED IN 2015/16 Project Funding ($)
Natural Resources SA Murray Darling Basin Connecting Communities Projects 80,000
Natural Resources SA Murray Darling Basin Compilation of the Coomandook Compendium 15,000
DEWNR – Coorong Lower Lakes & Murray
Mouth Recovery Project
Strategic control of Spiny Rush in Lake Albert 10,000
Natural Resources SA Murray Darling Basin Annual reed clearance of growth from the
Waltowa Wetland inlet channel
5,000
Natural Resources SA Murray Darling Basin Coomandook Piezometer Monitoring 1,200
TOTAL $111,200
ENVIRONMENTAL. Responsibly managing the natural and built environment to achieve sustainability.
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BIODIVERSITY FUND – ROUNDS 1 & 2 Funding from rounds 1 and 2 of the Biodiversity Fund (Commonwealth) will inject up to $3.6 million of environment
protection and biodiversity initiatives to June 2017. Since funding was awarded in 2012/13 there has been an
emphasis on protecting endangered flora and fauna species and increasing carbon storage in the Coorong and
Tatiara districts.
Project emphasis is placed on protecting Environment Protection and Biodiversity Conservation (EPBC) listed plant
communities and will cover an area of some 1,531,100 hectares. On-ground actions completed as part of the
Biodiversity Fund are summarised below:
2015/16 ON GROUND WORKS SUMMARY Hectares KMs of fence
Pest animal control 18,350 0
Pest plant Control 348 0
Endangered species protection 1,315 20
Protecting remnant native vegetation 2,240 16
Protection wetlands 80 8
Revegetation 188 34
TOTAL (Coorong and Tatiara areas) 22,521 hectares 78 kms
ASSET MANAGEMENT AND PLANNING Council developed a Community Wastewater
Management Systems (CWMS) customer charter to
provide our water and sewage customers with a clear
understanding of the standards of service they can
expect from Council and their rights and
responsibilities.
CIVIL ROAD CONSTRUCTION In consideration to councils Road Asset Management
Plan, Council continued to re-sheet a further 48.47
kilometres of unsealed roads.
The construction of Tauragat Well Road continued
being part funded through the Special Local Roads
program.
Granites Road Tailem Bend was upgraded from Webb
Street to the entrance of Viterra ensuring it meets the
demands of the increasing heavy vehicles.
WASTE MANAGEMENT Council provides a weekly kerbside collection in all
township areas. For residents outside these areas,
properties located on the existing route have the
option of an en-route collection, and for those not
located en-route the option of a bin bank collection
or waste depot dump vouchers are available.
Residents are also able to dispose of waste at
Council’s waste transfer stations located at Tailem
Bend, Meningie, Tintinara, Coonalpyn, Jabuk and
Yumali.
The kerbside (domestic) waste disposed to landfill in
2015/16 was 897 tonne, compared to 849 tonne in
2104/15.
Surprisingly, Council collected the same amount
recyclable waste in 2015/16 (293 tonne) as in
2014/15.
Again, total green organics decreased by 18 tonne,
with 313.5 tonne in 2015/16 compared to 332 tonne
in 2014/15.
ENVIRONMENTAL. Responsibly managing the natural and built environment to achieve sustainability.
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ENVIRONMENTAL. Responsibly managing the natural and built environment to achieve sustainability.
MAJOR WORKS PROJECTS Several major (capital) works projects were
undertaken in 2015/16 including:
Development of Meningie North Jetty concept
plans
Cemetery Survey Plans
Implementation of staged tree removal at
Tintinara Oval
Construction of new Meningie Playground at the
Meningie Lions Park
Construction of new Hunter Park Fishing Deck,
Meningie
Purchase of Solar Street Lights for Meningie for
installation on Narrung Road
Construction of new shelter at Dickson Reserve,
Tailem Bend
Installation of new Coorong flagpoles at Civic
Centre, Tailem Bend
KEY PROJECTS FOR 2016/17 Council has listed the following key projects to be
carried over into 2016/17 (in addition to scheduled
works):
Tailem Bend
Wharf upgrades at Dickson Reserve
Meningie
Minor completion works to Meningie Playground at
Meningie Lions Park
Upgrades to Meningie stormwater system
Community Wastewater Management Systems
(CWMS) upgrade
Wellington East
Upgrade to Community Wastewater Management
Systems (CWMS)
FIRE PREVENTION Council’s Bushfire Prevention Committee exists to
advise the appropriate authorities of the existence of
fire hazards within the council area and to make
recommendations on their removal.
The committee did not meet in 2015/16.
Number of Section 105F notices issued: 80
Number of Schedule 9 permits issued: 46
DEVELOPMENT STATISTICS Council’s development services team experienced a decrease in the number of development applications processed
in 2015/16, however this number is likely to increase in 2016/17 due to vested interested in the SA Motorsport Park
project, and the development of Wellington East as a residential area.
Applications processed
in 2015/16
New dwellings 30
Dwelling additions and alterations over $2,000 16
Domestic outbuildings and minor additions/alterations 74
Commercial development – including farm implement sheds, olive orchards and piggeries 2
Commercial additions/alternations – including community facilities 30
Land division 12
Tourist facilities (additions/alterations/signage) 5
Swimming pools 1
Dredging/emergency dredging 0 Total Development Applications 170
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ECONOMIC. Facilitating economic prosperity, growth and employment throughout the district.
DISTRICT TOURISM INITIATIVES
Tailem Bend Historic Rail Trail
Council has worked alongside Tailem Bend
community members to deliver the ‘Historic Rail
Trail’. The project consists of a fully mapped and
marked trail around Tailem Bend, and notes the
historic significance of landmarks and buildings with
beautifully produced interpretive signage. This
project represents an added attraction for visitors to
experience whilst visiting.
RV Friendly
In recognition of the importance of those travelling in
recreational vehicles, Council has been working on
developing our towns and places as RV friendly:
Tailem Bend is now an RV friendly town, and the
Coonalpyn Caravan Park has achieved RV Friendly
Destination status.
Tintinara Disc Golf Course
Tintinara has a new tourism draw card, with the
development of the Tintinara Disc Golf Course at
Lake Indawarra. It is the first free to play, public disc
golf course in South Australia. Disc Golf is similar to
traditional golf, but instead of striking a ball with a
club, players throw flying discs from the designated
tee to a chained basket with trees and terrain around
fairways to provide challenging obstacles. Tintinara
offers a nine-hole course with 18 tee off points
catering for both beginners and more advanced
players and is suitable for all ages and levels of
fitness. The course is popular amongst the local
community and visitors travelling through town.
Coonalpyn Info Bay
Coonalpyn now has a brand new look, with 3 new
panels installed at the local information bay, located
next to the toilets. It includes information about the
town (history and attractions), as well as points of
interest along the Princes and Dukes Highways.
Coorong Road Map
Council has re-vamped the popular Coorong District
Council Tourist & Business Map, now called the
‘Coorong Road Map’. It features an updated map of
our area, scenic images from all over the district,
information about our tourism outlets and with
adverts from 38 businesses that participated in the
project.
Welcome to Town signs
The replacement of all ‘Welcome to Coorong District
Council’ signs in 2014/15 has been continued in the
roll out of the second stage of this project – the
‘Welcome to Town’ signs. Community engagement
was carried out to identify each town’s tagline, which
is now evident in the signs. 17 towns across the
district have new, re-vamped signs that welcome
locals and visitors into their towns.
Online Tourism Development
Council has made its parks, reserves and other natural
and historic attractions available online, on platforms
such as Google and the Australian Tourism Data
Warehouse which are vital for people on the move
and wanting to find local attractions. Council has also
assisted approximately 20 tourism operators with
establishing and/or enhancing their online presence
and promotion, making their businesses become
more accessible via the web, which translates into a
higher online profile for our region as a whole.
Tailem info Station
A railway museum and visitor information outlet
located at Tailem Bend, Tailem info Station continues
to service travellers visiting our area with an average
of 19 visitors per day.
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COMMUNITY DEVELOPMENT. Actively enhancing the quality of life for the community by encouraging health,
wellbeing and safety.
COMMUNITY GRANTS Council’s Community Events,
Grants & Donations program
allowed for some great
community projects become
reality during 2015/16. A total of
$26,385 was allocated towards
several sporting and community
club facilities upgrades and
events.
YOUTH DEVELOPMENT The Tailem Bend Community
Centre received a $5,000 grant
from the Department for
Communities and Social
Inclusion to establish a Coorong
Connections Network (CCN) for
young people aged 12-25 years.
A total of 38 young people
registered for the network (26
male and 12 female) in the
Coorong region. The group had
regular meetings to discuss their
ideas for things they would like
to see in their community, plan
for events, and take part in
activities and training.
Governance training was
provided to assist with decision
making and budget planning for
events and activities. Excursions
included paintballing, Latitude
and Go Karting. Items most
requested for their community
were a skate park, rage cage,
and opening sporting facilities
for after school and weekend
use.
VOLUNTEEERS Council has 150 active volunteers
who contribute countless hours
to town beautification,
environmental initiatives and
library assistance across the
district. Several new volunteers
came on board during 2015/16
to support the Creating
Coonalpyn suite of projects.
This year’s volunteer recognition
event was held at the Meningie
Bowling Club. Approximately
140 people made up a vibrant
and loud atmosphere. A large
number of community groups
were represented from across
the district.
Council highly values each of its
volunteers and the work they
undertake to make our district a
better place.
MURRAYLANDS
CAREERS EXPO Council continues to support the
Murraylands Careers Expo as a
bronze sponsor of the event and
also created a display
highlighting Council as a local
employer of choice.
Interactive exhibits highlighting
the new Disc Golf Course in
Tintinara, The Bend Motorsport
Park and the OPAL smoothie
bike were staged, while
delivering an underpinning
message that prospective
students can “begin their career
with us.” Active visual and
physical engagement with expo
participants continues to make
Council’s site a success.
COMMUNITY LIBRARIES
- STRATEGIC DIRECTION
Following from the successful
pilot program to look at options
for future models of service
delivery in school community
libraries in 2014/15, the Coorong
Libraries group were afforded a
funding opportunity through
Public Library Services to
implement some of the findings
of the pilot project in 2015/16.
Cohesion with the Coorong
Libraries Strategy Group,
consisting of school community
library staff, public libraries
representatives, elected
members and Director
Community & Corporate
continued during the year, with
the group meeting on several
occasions to continue to develop
the forward plan and action
priorities.
With Council matching the
Public Library Service grant
dollar for dollar, $15,600 was
carried forward to the 2016/17
financial year for project
implementation.
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COMMUNITY DEVELOPMENT. Actively enhancing the quality of life for the community by encouraging health,
wellbeing and safety.
ARTS AND CULTURE In 2015/16 an arts and culture audit was undertaken
across the council region to assess the arts and
cultural assets, resources, needs, interests and
facilities across the council region. Following on from
the report, a number of recommendations were
enacted:
A joint Creative Communities Partnership
application with Raukkan Community Council was
submitted to Country Arts SA to jointly fund an
arts officer position. The application was
successful and upgraded to a regional Manager’s
position. Council has subsequently resourced a
0.5FTE arts position.
A Coonalpyn Arts group was formed to develop a
series of six artist led community arts projects
along the Duke’s Highway which both activate
and beautify spaces. This was seed funded from
the Coonalpyn Downs special reserved fund
which was supplemented with grant funding and
sponsorship.
Other arts and Culture outcomes include:
Mentoring and skills development for 5 local
artists
Integrating art into cross divisional and
infrastructure projects
Youth engagement in Community arts projects
which is accredited as SACE Community Studies
Artist involvement in Nature Play Space design to
embed arts
The Coorong Art Gallery program has been a great
success, hosting 4 community art exhibitions, 1 local
photography exhibition and a Country Arts SA
touring exhibition. The exhibitions give local artists an
opportunity to showcase their work.
COMMUNITY TRANSPORT The Murray Mallee Community Transport Scheme
(MMCTS) plays an important key role as a central
point of contact to assist with the transport needs of
the transport disadvantaged within the communities
of Coorong, Southern Mallee and Karoonda East
Murray Councils. Funding is provided through
Commonwealth Home Support Programme (CHSP),
constituent Councils and client fees.
MMCTS role is to :
Provide information on transport services
available in the region
Broker and coordinate transport services
Provide transport where no other transport is
available in the region and where resources are
available
Coordinate bookings from residents for the
Murray Mallee Medical bus
MMCTS currently have a small team of 21 dedicated
volunteers who assist with driving, vehicle movement,
vehicle washing and event support. MMCTS
volunteers are located at Pinnaroo, Lameroo,
Geranium, Tailem Bend, Jervois and Karoonda.
Collectively they travelled 42,083km and clocked up
931.75 hours of volunteer time.
In 2015/16 the Murray Mallee Medical bus transported 921 clients (an increase of 162 from 2014/15). The following number of vehicle trips were undertaken by MMCTS: Coorong 314 Southern Mallee 104 Karoonda East Murray 52
COMMONWEALTH HOME SUPPORT
PROGRAMME (CHSP) The Commonwealth Home Support Programme
(CHSP) supports people 65 years and over, people
with a disability or their carers. It is designed to
encourage people to live independently and prevent
premature admission to residential care. Council
auspices the CHSP funding for Social Support, Home
Maintenance and Modifications Program to the
Tailem Bend Community Centre.
CHSP staff and dedicated volunteers provide
numerous social support services to the general
public including the aged, disabled and the
disadvantaged in Tailem Bend, Coonalpyn,
Coomandook, Meningie and Tintinara.
Some of the CHSP social support funded programs
provided include:
20
COMMUNITY DEVELOPMENT. Actively enhancing the quality of life for the community by encouraging health,
wellbeing and safety.
Luncheons for the Golden Oldies groups once a
month.
Weekly classes for Tai Chi, Yoga, Exercise,
Computing, Sewing and Folk Art, Social Craft
Circle, iPad and Information Support Groups and
Counselling
Social outings and regular lunches
In 2015/16 the program provided the following
assistance:
Number of clients: 326
Hours of service: 6,028
Number of services provided: 168
Volunteer hours: 3,639
As shown by historic data the CHSP services are
valued in the Coorong area and requests for service
demands have exceeded budget allowance for the
past two financial years. As identified in the 2011 ABS
census data, 18.96%) of the population remain living
independently in the Coorong District Council region.
The census data combined with statistics collected by
Council clearly demonstrates that the CHSP program
in the district is surpassing its objectives.
OBESITY PREVENTION AND LIFESTYLE The Obesity Prevention and Lifestyle (OPAL) program
had a successful and productive 2015/2016 financial
year focusing largely on infrastructure projects and
several new initiatives.
The theme for this financial year has been ‘Water -
The Original Cool Drink’.
Key achievements for this theme have been:
The purchase of water fountains in the main
street of Meningie and Tailem Bend.
Year 3 school program. Working with year 3
classes in the Council region to deliver a tailored
program aimed at inspiring children to drink
more water.
One Graeme Docking show with secondary
students. Graeme is paraplegic who participates
in extreme sports selling the message of water
consumption over sugary drinks.
Purchase and distribution of Drink Water not
Sugar magnet to highlight the amount of sugar
in fizzy and sports drinks.
OPAL has been involved in other community projects
aimed at improving the eating and activity patterns
of children and families. Key OPAL projects that have
contributed to this include:
Continued support of the Meningie playground
upgrade.
Purchase of the Mobile Skate Ramp and ongoing
coordination of moving the skate ramp through
all major towns.
The installation of a DiscGolf course at Tintinara
and community launch of the project in May. A
portable basket was purchased to add to the
giant games library and help promote the sport
of disc golf.
The development of Coorong Healthy Highways,
a new initiative building on the Good Food on
the Road campaign that was originally launched
in the early 2000’s.
Ongoing support to local clubs through delivery
of physical activity and healthy eating sessions.
The provision of fruit at school activities and
supporting local community shows and events.
The start of a new initiative working with rural
communities to develop nature plays spaces for
children in small towns.
The successful funding submission for the Murray
Coorong Trail which will be a major focus for
OPAL in its final year.
21
SPORT AND RECREATION
Murraylands River Trail
The Murray Coorong Trail was recently awarded $280,000, part of a State Budget allocation of more than $40
million to sport and recreation facilities across South Australia. Coorong District Council joins Mid Murray Council
and the Rural City of Murray Bridge in completing stage 1 in the first two years of the project which will construct at
least 25km of the trail across the three council areas.
Coorong District Council has also committed to completing stage 4 of the trail in the first year by rebranding the
River Bend Heritage Trail, a loop that runs from Tailem Bend to Wellington East.
When complete the entire trail will span 450km from Cadell to Salt Creek with 145km of trail in the Coorong
Council area. The Murray Coorong Trail is expected to bring significant tourism and recreation benefits to the
region and will look to cater for walking cycling and horse riding where possible.
STARCLUB
A strong recreational culture and the development of sport and active recreational opportunities continues to be
delivered across the Council district and wider Murraylands through the Murraylands STARCLUB field officer. The
STARCLUB program aligns with Council’s philosophy of healthy activities for our community. A primary objective of
the STARCLUB field officer in 2015/16 was working with community sporting groups to assist them in gaining
‘Recognised STARCLUB’ status.
ANIMAL MANAGEMENT
2015/16 animal management statistics
Total dog income: $30,457
Total dogs registered: 1,855
Wandering dogs: 24
Dogs returned*: 58
Impounded: 27
Dogs re-homed: 10
Wandering stock: 12
Barking complaints: 13
Transfers: 24
RSPCA cases: 5
Dog attacks: 6
Euthanased: 6
Claimed: 11
* without expiation
Dog walking group
The Tailem Bend dog walking group has continued to
operate successfully throughout 2015/16. It has taken
on a life of its own, with members providing training
and tips for participants. The Tailem Bend Dog Park
has benefitted from the increased use, with new dog
statues, a dog watering bowl and park furniture now
installed in the park.
COMMUNITY DEVELOPMENT. Actively enhancing the quality of life for the community by encouraging health,
wellbeing and safety.
22
FOOD SAFETY As a requirement of the Food Act 2001, Council undertakes routine inspections of food business premises in the
district to ensure that the community expectations of food safety and hygiene standards are met. Council takes a
proactive approach to food handler training and community education. The promotion of good food hygiene
principles to food handlers is an ongoing service as many food businesses and community organisations have a
turnover of staff and volunteers.
Registered businesses: 113
Permits approved: 42
Food handling courses: 6
Food Handling and Safety Training courses were hosted by Council and presented by TAFE SA and divided into two
seminars on the 3 days they were held. The morning seminars were tailored specifically for Aged care and Hospital
staff with the afternoon courses for the general community and businesses. The participants of the courses are
presented with a TAFE SA certificate upon successful completion of a written exam.
The ongoing support of the training courses endorses the Coorong District Council’s objective of promoting Food
Safety and Hygiene, highlighting the need for the continuing education of food handlers within our community.
Council takes every opportunity available to promote its food hygiene and food safety programs attending Special
Event Days such as the Meningie Family Fun Fair, the Tintinara Wool Show and Auction and the Coonalpyn Show.
COMMUNITY DEVELOPMENT. Actively enhancing the quality of life for the community by encouraging health,
wellbeing and safety.
23
ORGANISATIONAL DEVELOPMENT. Being an employer of choice that attracts, develops and inspires highly talented
employees and elected members.
EXCELLENCE, INNOVATION AND
CAPACITY Council adopted a straight forward and easy-to-
understand Strategic Management Plan on 16
February 2016. The plan outlines Council’s strategic
goals for 2016 to 2020 and was developed after a
two-month period of community engagement. The
new plan reflects input from 86 detailed survey
responses and five community forums (held in
Coonalpyn, Meningie, Peake, Tailem Bend and
Tintinara) where more than 150 people attended.
Council has worked consistently to remove
superfluous terminology from the plan while ensuring
the following themed areas are adequately
represented:
Community wellbeing
Infrastructure and townships
Prosperity and sustainability
Leadership and collaboration
The adoption of a new Council slogan “Room to
Move, Room to Play” also became effective upon
adoption of the 2016 – 2020 Strategic Management
Plan.
ELECTED MEMBERS’ TRAINING Elected Members were afforded local, state and
national (where applicable) training and network
opportunities. A copy of Council’s Elected Members
Training Register details such opportunities, and is
available on request.
24
ORGANISATIONAL DEVELOPMENT. Being an employer of choice that attracts, develops and inspires highly talented
employees and elected members.
EMPLOYEE STATISTICS
Number of employees: 70
FTE equivalent: 59
Absenteeism hours:* 33
* (average, per employee)
LEARNING AND DEVELOPMENT A snapshot of some employee training programs
delivered/undertaken in 2015/16 include:
Australian Regional Tourism Convention
Bushfire management
Forklift operation (revision)
Load Restraining training
PowerBudget refresher training
Records Management Fundamentals
Social Media for Business
EMPLOYEE RECOGNITION As part of Council’s Employee Reward and
Recognition Program, Employee of the Year Awards
were distributed in 2015/16. Tracey Strugnell (inside)
and Alan Bland (outside) were the recipients in their
respective fields of work.
WORK HEALTH AND SAFETY (WHS) Council has a total of 38 WHS policies and
procedures and five of these were reviewed in
2015/16.
Also throughout this period, 38 injury/incident
reports were lodged by staff/volunteers and
investigated.
INFORMATION AND
COMMUNICATIONS
Records management
20,033 electronic records created
14 linear metres of hard copy records destructed
Use of the TRIM software allows Council to
adequately manage electronic and physical records in
one system, regardless of their type, format or source.
This ensures legislative compliance obligations.
Information technology
There were no significant or major IT projects
undertaken during the 2015/16 year.
Councils Information Services Coordinator worked on
a number of small projects supporting improved
process and functionality along with some changes to
processes to meet legislative requirements. These
included
Improvements in development application
processes, document handling, tracking and
reporting (ongoing)
Review and development of a legislative
conforming cemetery management process and
new database
Review and development of an improved facility
hire (halls and meeting rooms) process
Planning and testing of Electronic Purchase
Order system that is due to be rolled out in late
2016
Planning, development and testing of processes
and functionality of tablet devices to be rolled
out to field staff due to be rolled out to staff in
late 2016.
Communications
53 media releases generated and disseminated
4,157 Facebook followers
Council now has an Instagram page which assists in
promoting many of the projects and events going on
in the Coorong district.
Customer service
2,890 customer service requests processed
4 complaints received
4 compliments received
2,013 incoming mail items
6,475 incoming calls
167 hours spent on phone calls
25
APPENDICES.
2015/16 Audited Financial Statements*^
2015/16 Murraylands & Riverland Local Government
Association Annual Report*
2015/16 Murray Mallee Community Transport
Scheme Annual Report*^
^ At the time of printing these documents were not yet available for circulation. Once available, they will placed on
Council’s website for viewing.
WE’RE REDUCING
OUR CARBON
FOOTPRINT......
* Subsidiary annual
reports will no longer
be appended to
Council’s annual report
in hard copy format.
Respective documents
can be accessed at
Council’s website by
clicking here.
While hard copies are
available on request,
we want to be seen to
be doing our bit for
the environment - one
page at a time.