ENGLISH 4 WEEK 5

OTHER TYPES OF BUSINESS LETTER

rosyidah jayanti vijaya, s.e., m.hum

PALINDROMES

mum, toot, deed, sexes, redder

Madam, Im Adam

A man, a plan, a canal - Panama

Was it a cat I saw?

Doc, note, I dissent. A fast never prevent a fatness. I diet on cod.

PRONUNCIATIONsound |k| and |g|

How many cookies could a good cook cook if a good cook could cook cookies? !

A good cook could cook as much cookies as a good cook who could cook cookies.

Other Types of Business Lettercommunication vitally important high standard

Business Letters ambassador first impression essential

a well presented BL important business contacts

1. Printed stationery

2. Presentation

3. Structure

4. Language, and tone

PRINTED STATIONERYLetter-headed paper

PRINTED STATIONERYLogos

What about continuation sheets?

Continuation Sheets Continuation Sheets

Do not include Continued or Cont

Always take over at least three or four lines to the next page.

Try to start a new page with a new paragraph.

Fully blocked style consistency

Continuation Sheets: GUIDELINES

Other Parts of a Business LetterConfidential/Airmail/Urgent?

Other Parts of a Business LetterConfidential/Airmail/Urgent?

Attention Line in todays communication?

Copies (cc or Copy)

bcc

Signing on someone elses behalf

Other details: punctuation (dates, names, Addresses, Salutation and complimentary close, Abbreviations)

Other Parts of a Business Letter

Categories of Business Letter

1. Confirmation

2. Acknowledgement

3. Enquiry

4. Reply

5. Complaint

6. Adjustment

7. Collection Letters

8. Sales Letters

9. Circular Letters

STRUCTURE

OPENING/INTRODUCTION (background and basic)

DETAILS (Give instructions, ask for information, details, paragraph, flow logically

RESPONSE and ACTION (Expected action to be taken by the recipient or the sender)?

CLOSE

ENGLISH 4 WEEK 6 WORKSHEET - MID TEST PREPARATION

I. Change the verb in parenthesis. Consider the tenses and/or the form of

active/passive and gerunds/infinitives. 1. This monitor is going to be (supersede) by a new model.

2. Dont forget to have your work permit (cancel) before you fly home. 3. People with good interpersonal skills (perceive) as optimistic, calm, confident, and

charismatic. 4. Most CPU cases (come) with brass standoffs that you will need to screw into your

case. 5. Web designers (expect; have) awareness of usability and to be up to date with web

accessibility guidelines. 6. The next meeting (will, attend) by a group of managers who (may; need; discuss) a

specific matter, report on progress or receive progress reports. 7. Taking telephone messages (require) both oral and written communication skills. A

pencil and telephone message pad (should; always; keep) by the telephone. 8. Various letters and documents (involve) in the process of (apply for) a job. 9. Meetings (provide) a useful opportunity for (share) information, (make) suggestion

and proposals, (take) decisions and (obtain) instant feedback. 10. A chairman (have) an important responsibility (manage) the meeting once it is in

progress. 11. Only five years ago, there (be) a shortage of computer specialists. 12. For the first two years that you distributed our products you exceeded our

expectations. Since then we (see) a decrease in your shipments. 13. Our records (show) that you have maintained a stock of 210 units, instead of the

required 300. 14. Please (let) us (know) what we can do to increase your customer base. 15. (Negotiate) for a raise in wages can be a delicate process.

II. Find a word in the list which could be used to replace the phrase in italics. 1. Since the company recruited a new Accountant, the accounting and bookkeeping

records seem to have gone from bad to worse. 2. You must be honest to yourself and others dont try to gloss over the truth. 3. Stella is always assuming superior airs, but shes really no better than the rest of us. 4. Our records show that Mr. Longfields credit line has risen from $500.000 to

$1,000,000 . 5. The board warned us that they planned to shut our department down, but we figured

in a way to convince them that we were vital to the organization.

patronizing conceal deteriorated liquidate increased

III. Very often the meaning of an unfamiliar word can be identified from the context. In the following sentences, Arrange the jumbled word in italics. Find the synonym in the list EXAMPLE: I have to act as the idyaremrinet between my boss and his callers. Answer: go between Synonym: intermediary

1. Since the new chairman was appointed, the company has grown substantially and become very orpserpuso.

2. A letter which is written in genniscodencd tone will not give the recipient a very good impression.

3. If any of the companys rules are lovetiad, you will receive a verbal warning in the first place.

4. Make sure to use an lciafof dealer. 5. Our liravs learned our password and were able to access our computer records and

deletion our data.

patronizing disobeyed authorized competitors successful

IV. Decide in which part of a business letter you might find below expressions. 1. Please do no hesitate to contact me if you require any further information.

2. Your letter of 2 April has been passed to me by George Michael, our Sales Manager.

3. These goods are in stocks and can be delivered within one week of your order. 4. I can recommend Miss Maudy Ayunda highly and without hesitation. 5. I hope to see you at next Cisco Conference in Bremen, Germany. 6. This special function will take place on Monday 27 April 2015. 7. Our prices for the goods you require are as follows: 8. Further to your letter on 5 March, I am pleased to confirm your reservation of our

Citra Room for your next event. 9. Unfortunately, I am unable to accept your invitation due to a prior commitment. 10. I hope to hear from you soon.

Notes: Parts of Business Letter Four-point Plan: a. Opening or Introduction (Reasons why you are writing or referring to a previous

letter, contract, or document) b. Details (Facts and figures: Giving instruction, asking for information, or providing all

relevant details) c. Response or Action d. Closing (A simple and relevant closing sentence)

V. Decide in which type of business letter you might find below expressions. 1. Our store room is full of software programs that are either duplicates, not compatibly,

or those that no one can figure out how to use. 2. Dear Mr Black

Because Mr. John is out of the office for the next two weeks, I am acknowledging your letter dated 6 April 2015. It will be brought to his attention immediately upon his return.

3. Please arrange payment of this account today or if you can make full payment at this

time, please contact us to make a payment arrangement that is mutually acceptable. 4. Were very interested in purchasing your cutlery for our chain of hotels in South East

Asia. Please send us your latest catalogue and price list, and also let us know details of any item you are able to offer.

5. With reference to our tele-conversation, Im writing to confirm our meeting regarding

the ERP upgrade from PNNZ Inc. As decided, it has been scheduled for 7 April 2015 at 3.00 PM, the venue being STMIK Amikom Northern Ring Road Yogyakarta. You can reach me at 76787522 in case of any changes.

Notes: Other Types of Business Letter:

Letters in Recruitment Process

1. Confirmation Letter 2. Acknowledgement Letter 3. Enquiry Letter 4. Reply Letter 5. Complaint Letter 6. Adjustment Letter 7. Collection Letter 8. Sales Letter 9. Circular Letter

10. Application Letter 11. Acceptance Letter 12. Rejection Letter 13. Resignation Letter 14. Reference Letter 15. Invitation to an Interview 16. Offer of Employment Letter

VI. Choose the underlined word or phrase that is incorrect and should be revised.

Rewrite the word/phrase on your answer sheet as well as the revision. 1. Before buying a new appliance, compare the characteristics of similar products and

their warranties, which protect your purchase and frequently various from product to product.

2. Report is a very important method of give and gain information. 3. It is especially important to consideration the reputation of a manufacturer when

buying a product protected by an implied, and not directly stated warranty. 4. The letter was revision, then folded with the petition, and sent by express mail. 5. A secretary has to perform quite a lot of specialize duties in her job.