Key Findings and Recommendations

of the VTOS / MRA-TP Conferences

Vietnam Tourism Certification Board meeting

February / Kai Partale

VTCB-VTOS

Business Plan

& VTOS/

MRA-TP

Conferences

& Plan for the

Next Steps

(Assessment)

Qualifications system

Enablers for

VTCB

Pricing options –

Revenue streams

Productsand

services

Priority actions in

relation to goals

VTCB

Business

goals and

objectives

Assessment

strategies for VTCB

Qualifications

What needs to be done to be ready for the MRA-TP and VTOS implementation?

4

• Improve the lack of information and raise awareness of the wider

tourism and hospitality sector in Vietnam in regards to the

importance and significance of ASEAN MRA-TP and revised VTOS

• Highlight and explain to the wider tourism and hospitality industry

the benefits of ASEAN MRA-TP and revised VTOS in terms of

human resources development, employability, labour movement,

and competitiveness, in- and outside of Vietnam

• Clarify and explain procedures and processes of certifying

competency standards under VTOS, as well as the roles, functions

and responsibilities of the revised VTCB and other relevant bodies

• Improve the relevance and effectiveness of the revised VTOS

through a better connection, integration and practical application

with the tourism and hospitality industry in Vietnam

Key objectives of the events

5

• Need to have a common National Tourism Standard soon; VTOS is most

suitable present Tourism Occupational standard for Tourism human

resource development

• After the both new laws coming into effect, MoLISA and General Dept. of

Vocational Training should use the existing Assessment and Appraisal

Centres established and recognized by VTCB

• New National Tourism Professional Board (NTPB) should work with

international hotel chains in order to match their standards with the

National Tourism Standard and to enable accreditation / certification of

their staff

• Two assessment systems are required: a) employees in the business

sectors and b) students in tourism colleges/universities

• Enhance the tourism knowledge and quality of training by mapping

ASEAN standards against school curricula for teachers of tourism

vocational colleges

Key Recommendations: Working Group Government

6

• Roadmap with detailed activities and committed timeline for tourism

VET needed

• Each school/college should start to map its curricula against ASEAN

and based on VTOS

• Define a transparent assessment/ certification system with the support

of VNAT, VTCB, MOLISA and international community

• National tourism authority / VTCB to develop plan for

assessors/trainers at national level in line with ASEAN

• Colleges should further develop apprenticeship programmes based

on VTOS

• Better and more effective information exchange / networking within

industry should be established. Could be initiated by VNAT / VTCB

referencing to official information from MOLISA, MOET, and MCST

Key Recommendations: Working Group Education and Training

7

• Make Vietnam Tourism Occupational Standards (VTOS) (VNAT/2014)

mandatory law nationwide. Strategically focus on and make effective

implementation of VTOS top priority for entire (public) training and

education system in Vietnam

• Make VTOS compulsory for business owners to implement and invest in.

Provide logistical and financial support to owners and hotel management

companies for implementation of VTOS, in form of (training, assessment

and certification) incentives or subsidies

• Recognize existing skill levels and already acquired competencies of

employees under the VTOS system. Allow businesses to map existing skill

levels and competencies of their employees against VTOS and identify

gaps for further training.

• Separate VTOS assessment and certification procedures from hotel

assessment and star rating procedures.

• Ensure process of VTOS assessment and certification by VTOS

assessors is transparent, competent, consistent and effective.

Key Recommendations: Working Group Hotel and Food Services Sector

8

• Businesses support to tourism schools: Businesses are willing to

receive VTOS trained students to practice / do an apprenticeship in

their office

• On-job Training: Larger businesses could do trainings for their staff

on VTOS incl. there corporate training programmes; Smaller

businesses need support from VITA or cooperate with schools to

deliver trainings for their staff based on VTOS

• Need to change / revise the current training material, methodology

of tourism colleges based on occupational standards to be more

practical

• VITA and VISTA should take a “bridging” role and responsibility for

tourism industry trainings, especially for medium and small-sized

businesses

Key Recommendations: Working Group Travel

9

Assessment framework for the revised VTOS in line with ASEAN / piloting assessments

Tourism VET Strategy Expert Tourism VET Supervision Expert

TWG meetings with MoLISA / VTCB to assist in understanding the VTOS development methodologyand involvement in pilot assessments

Update of procedures from VTOS training to registration, assessment, certification for competency, accreditation of assessment centers

Assessment framework and system for VTOS/VTCB linked to the education and training sector and in line with ASEAN

Pilot passbooks for level 1 and 2 HK/FO

Work-based Assessment system (WBA) / Recognition of Prior Learning system (RPL)

Assessment materials and scoring sheets for HK/FO level 1 and 2

Accreditation and certification guidelines for VTCB Revision of mapped Multiple-Choice Questions based on new VTOS

Advise on assessment guide for level 3 to 5 (how to develop them in the future)

Work with assessors for pilot assessmentpreparation / Supervise the assessments in up tothree assessment centres

Support VTCB in revising VTCB charter and preparean action plan for NTPB

Begin a trial of the WBA and RPL process with some selected industry personnel and VTCB assessors / framework for assessor trainings

10

For more information please visit www.esrt.vn

The ‘Environmentally and Socially Responsible Tourism Capacity Development Programme’ (2011 - 2015)

is a European Union funded sector programme with activities in:

1) Policy support and institutional strengthening

2) Product competitiveness and public-private dialogue

3) Vocational education and training

Thank you!