Regional Learning Session

Lead Support Major Support Additional Support

100% of ourBoard of Directors

& Staff

Individual & CorporateDonations

www.hcgc.org

February 25th Webinar, 1:00 - 2:00 PM

Learning Topic: Retail Clinics: What is their value in an era of healthcare transformation?

Featured speakers:• Eileen Myers, Vice President, Affiliations and Patient Centered Strategies,

The Little Clinic• Meggen Brown, FNP, Regional Clinical Director, The Little Clinic• Sue Ferbet, FNP, Chief Nurse Practitioner, Walgreens Healthcare Clinic

Clarity Consultancy

Services, our social enterprise subsidiary

About The Little Clinic

• The Little Clinic began in 2003

• Founded as a new model to make quality healthcare more accessible and affordable

• Became a wholly-owned subsidiary of The Kroger Co. in 2010

• Operates 150+ clinics in nine states

• Multiple health system affiliations

– The Ohio State University Wexner Medical Center

About The Little Clinic• Accredited by The Joint Commission since 2009

• Staffed by board certified nurse practitioners

• Seeing patients 18 months and older

• Defined Scope of Services

“A Piece of the Puzzle to Improve Healthcare”

• Earlier and Easier Access

– Reduce illness severity

– Encourage preventive care

• Right Care, Right Time, Right Place

– Reduces ED visits

• Ambassadors and advocates for the patient to get the

treatment they need

– Appropriate referrals

What is the value to patients?

• Customer 1st Focus

• Convenience

• Patient feedback and focus groups result in process

improvement and new services

• Connection to primary care provider

• Accessible

Value to Purchasers?

• Reduced Cost

– Less use of ED for non-emergent conditions

– Care occurs sooner—less cost due to complications

– Less out of pocket

– Lower co-pay

• Convenient Access

– Increased participation in health and wellness offerings

• Vaccinations, physicals, biometric screenings

– Less time away from work

What is the value to providers?

• Front line of healthcare requires healthcare community

network

• Provide white glove referral/appointment service

• Follow through

Walgreens – Healthcare Clinic

Sue Ferbet, Chief Nurse Practitioner Health Care Clinics

©2013 Walgreen Co. All rights reserved.

Walgreens Well Experience: Transforming the traditional drugstore to a health and daily

living destination

Vision: To be for everyone in America – the first choice for

health and daily living, owning the strategic territory of “well.”

Well Experience: Transforming the Patient Experience

©2013 Walgreen Co. All rights reserved.

Confidential and proprietary; should not be re-produced or re-distributed.10

Healthcare Clinics: Quality Family Healthcare Made Easy

• Walk-Ins Welcome and Appointments Available

• Open 7 Days a Week and Weeknights, Too

• Most Insurance Accepted

• Board-Certified Family Nurse Practitioners and Physician Assistants*

• On-Site Pharmacy

• Physician Collaboration and Quality Overview

•Treatment for Patients 18 Months and Older

$

* Physician Assistants provide patient care in Nevada and Texas clinics

©2013 Walgreen Co. All rights reserved.

Confidential and proprietary; should not be re-produced or re-distributed.11

A variety of services are offered at Healthcare Clinic

©2014 Walgreen Co. All rights reserved. Proprietary and confidential. 17

With the shortage of primary care physicians, Healthcare Clinic

is uniquely positioned to

• Provide complementary primary care services

• Increase patients’ access to healthcare services

1. Clark B, Davis J, Hoyem R. The changing scope of retail healthcare clinic visits. Poster presented at: National Nurse Practitioner Symposium: July 10-13, 2014;

Keystone, CO

Preventive

8.9%

Acute

61.7%

Immunization

21.7%

Screening

6.5%

Chronic

9.0%

Types of Healthcare Clinic visits in 2013

1. Mehrotra, et al. The Costs of Quality of Care for Three Common Illnesses at Retail Clinics as Compared to Other Medical Settings. Ann Intern Med.

Sept 1, 2009; 151 (5): 321-328..

2. Weinick RM, Burns RM, Mehrotra A. Many emergency department visits could be managed at urgent care centers and retail clinics. Health Aff

(Millwood). 2010;29(9):1630-1636.

$0

$50

$100

$150

$200

$250

$300

$350

$400

$450

$500

Retail clinics offer significant advantages in the average cost per patient visit1

ED Urgent

Care

PCP Retail

Clinic

Driving significant cost savings to patients and employers for

non emergent patient visits

©2014 Walgreens Co. All rights reserved. Confidential

and proprietary information. 13

• The average cost of care at a retail clinic is one fifth the cost of an ED visit1

• Between 13.7 percent and 27.1 percent of ED visits could take place at retail clinics or urgent care centers, with potential cost savings of $4.4 billion annually2

Trended

to 2014

Walgreens Healthcare Vision

Healthcare

Vision

Healthcare

Mission

To be a leading

community healthcare

provider and partner for

providers and payers

To offer a full range of

integrated services and

solutions to improve

patients outcomes and

satisfaction while lowering

overall costs

– the Triple Aim™

©2014 Walgreen Co. All rights reserved. 14

Regional Learning Session

www.hcgc.org

Send your questions

or reflections

via webinar chat

THANK YOU!

www.hcgc.org

Lead Support Major Support Additional Support

• Thank you for joining us today!

• Thanks to our speakers!

• Thanks to our funding partners!

Please save the date for our next learning session!

Topic: Improving quality transparency in Greater Columbus…exploring the opportunities and challenges for consumers, providers, and purchasers

Friday, May 15, 8:30-11:30 AM

The Nationwide & Ohio Farm Bureau 4H Center, 2201 Fred Taylor Dr. Columbus, OH 43210

Additional Support

100% of ourBoard of Directors

& Staff

Individual & CorporateDonations

Clarity Consultancy

Services, our social enterprise subsidiary