2015 Air Force Marathon Volunteer Handbook

Presenting Sponsors:

No federal endorsement of sponsors intended

Is there a main command center or location? Volunteer check-in is inside Gate 3 at the Nutter Center. Volunteers should check in to receive their shirt. Race day volunteers will also receive their parking pass. We encourage volunteers to check in on Wednesday, Sept. 16 from 12 p.m. to 5 p.m., and Th ursday, Sept. 17 from 11am to 7pm. Check in is also available Friday, Sept. 18 from 10am to 8pm however, traffi c is very heavy Friday so plan accordingly. Race day volunteer check in/information will be at the information booth near fi nish line at the train car.

When do I arrive? What do I do? Expo volunteers should arrive 15 minutes prior to your volunteer shift . Volunteer Check-in is at Gate 3 at the Nutter Center. Race day volunteers should report to the information booth at the train car at the National Museum of the United States Air Force.

What do I wear?We encourage volunteers to wear their offi cial Air Force Marathon volunteer shirt that they receive when they check in. Please wear comfortable shoes because you will be busy! Volunteers who are working outside should wear sunscreen. Race day volunteers should dress in layers and are required to wear your offi cial Marathon Volunteer shirt. In the morning, it will likely be cool and warmer during the day. Gloves and a hat are a good idea for the morning shift .

What if it’s raining?Our events happen regardless of the weather. Rain or shine - we still need your help. If you are preregistered, we are counting on you to fulfi ll your commitment.

What do I do in case of an emergency?In an event of any emergency at the Nutter Center, call 911 fi rst. On race day call 937-257-9111. To report susupicious activity call 937-257-EYES (3937).

Can I bring a family member or friend? Children, family, friends and pets are not allowed to accompany the volunteer during any of their volunteer shift s. Only volunteers preregistered as a volunteer via our website are permitted to volunteer. Absolutely no kids in strollers at volunteer assignments.

Will there be food available?Yes, there will snacks in our Volunteer Lounge at the Nutter Center. We encourage you to eat before or aft er your shift because you will be very busy. Do not eat at your actual volunteer station. You may not drink alcohol or smoke during your volunteer shift . For race day volunteers, Soin will host a Volunteer Hospitality Tent near volunteer check-ins for grab and go meals, snacks and beverages.

What if I lose personal items? Do not bring backpacks, cameras, or other valuables with you to your assignments. We are not responsible for lost or stolen items. For security reasons, all bags are subject to search. If you fi nd an item, please take it to the information booth.

What if I’m not relieved at the end of my shift ?Inform your lead volunteer coordinator and stay in your area until a replacement is confi rmed.

What if I am volunteering at a hydration station? Hydration station volunteers should check with the station captain on age requirements, exact location details, specifi c times and how to receive your volunteer shirt.

Who do I check in with at my volunteer station? Check in with your station lead volunteer for an overview and training prior to your shift . Should you need a break please do not leave your station without informing them. For a list of lead volunteers, please refer to the next page.

What do I do in a Lost Child situation?If a lost child or a parent of a lost child approaches you at the Expo, please take them to the Information Desk located near Gate 3 on the concourse. On race day, take the lost child or parent to the Information Tent located near the train car where you checked in and inform the lead volunteeer.

FREQUENTLY ASKED QUESTIONS

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2015 LEAD VOLUNTEERSVolunteer Lead PositionMelissa Adams Expo Information BoothRodger Chapin Finish Line Heat Sheet CoordinatorLisa Coen Expo Merchandise Sales & Race Day Pro PackageDave Crawford Amateur Radio Operator CoordinatorDeanna Dennis Expo Solution Center Qianna Dixon Expo Bib Pick Up & Race Day Refreshment TentAndrew Felix Expo Set Up & Security/Traffic FlowAngela Freyberg Expo Bib Pick Up & Race Day Refreshment TentCynthia Jones Pasta DinnerNicole Loy 5K Festival CoordinatorDavid McCoy Warehouse Shirt BaggingLetefa Meeks Race Day Debris DisposalSam Murray Expo Set-Up & Race Day Museum InformationAndrew Obih Expo & Race Security/Traffic FlowDolly Parker Expo and Race Day Information BoothDiana Young Patton Expo Vendor Check In & Race Day Volunteer TentHilary Tebo Expo and Race Day Volunteer HeadquartersMickey Powell Expo Merchandise SalesMSgt Antonio Ruiz Race Day Baggage ClaimDiAnn Stephens Expo Volunteer Check In and InformationDeborah Stueve Expo Solution Center/FloaterRandy Wells Expo Set-Up and Race Day Sector Boss

September 17-19| Wright-Patterson AFB, Dayton, OH | 3

2015 STAFF MEMBERSRobert Aguiar

Race DirectorJeanette Monaghan

Volunteer Coordinator

Jordan WestLogistics Coordinator

Rachael McKinneyOffice Automation Clerk

Janet HarpSponsorship & Charity Partner

Coordinator

Rick PerronMarketing Specialist

Lisa JohnsonExpo Coordinator

VOLUNTEER KEYS FOR SUCCESSOur number one goal is to provide excellent customer service to our runners. All volunteers are ambassadors of the Air Force Marathon and should treat all runners, participants and other volunteers with courtesy.

Make eye contact and smile!

Greet every guest and introduce yourself.Many of these runners will be excited and nervous! Make the experience enjoyable for them.

Be prepared to answer many types of questions.Take pride in your role. Familarize yourself with course maps and our schedule of events. You can also visit our

website at www.usafmarathon.com or one of our social media accounts.

Focus on timely service.It is always better to be proactive instead of reactive. If you can’t help someone, find someone who can help or

speak to the lead volunteer in charge of your area.

Be FlexibleReassignments may occur as needed. Please be flexible.

TeamworkWe’re all in this together.

SAFETY AND SECURITYWe want to ensure a safe environment for the Air Force Marathon and the Sports & Fitness Expo. It is everyone’s responsibility to be alert for hazards or unsafe conditions. Follow these simple security guidelines.

DO be aware of your surroundings and the people around you.

DO report incidents or unusual occurences to a lead volunteer, staff member or security personnel. DO familiarize yourself with the nearest exits and the lead volunteer in charge of your area.

DO NOT carry any type of weapon, regardless of the type of license you hold.

DO NOT attempt to address or resolve any demonstration or conflict. If you witness any such occurence, contact a security office immediately.

DO report any suspicious packages or baggage to a security officer, lead volunteer or staffer. This includes items that do not belong to someone, and any package left behind and not immediately retrieved.

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LOCAL PRESS AND MEDIAWhat do you do if a member of the press approaches you? You have several options.

1. DO NOT speak on behalf of the Air Force Marathon staff or Wright-Patterson AFB.

2.. DO speak positively about your volunteer experiences and what you enjoy about the marathon.

3. If there is an emergency, DO NOT speak to the media. Direct the person to a lead volunteer, staff member or public aff airs offi cial.

4. Th ere WILL BE a public aff airs tent at the Start/Finish line that you can direct media offi cials.

5. Smile! Base photographers will be taking photos at the Sports & Fitness Expo and race day.

2015 Hydration Station Groups• Junior Force Council• Air Force Institute of Technology• 88th Communications Group• C-17 FMS Team• NSBE/SHPE• Wright State University School of Nursing• Wright State University Spirit Unit• 178th Fighter Wing• Offi ce Runway• AFA and Bellbrook High School JROTC• Fairborn JROTC• NASIC• NDTA• Wright Patterson Pharmacy• Civil Air Patrol

• 445th Airlift Wing• C-17 SPO• DCMA Ohio River Valley• AFLCMC/EN-EZ• Blacks in Government, Greater Dayton Chapter• WP TOP 3• Lighthouse Church• HQ Air Force Material Command A2/5 and A4• Logistics Offi cers Association• Team Fisher House• Northrop Gruman and USO• CACI• AFRAT• AFSA Chapter 751• Dayton Children’s Hospital

September 17-19 | Wright-Patterson AFB, Dayton, OH | 5

Come Join us at the

Volunteer ReceptionNov 3rd 5:30 - 7:00 p.m.

Soin Medical Center, Beavercreek Hors d’Oevres & Volunteer Awards

Sponsored by:

Race Day Parking Information

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