Digital customer growth: Engaging customers in digital channels
2015 SOA Annual Meeting - Engaging the Customer
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Engaging the customer 1 Chris Samuel TCP LifeSystems
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Transcript of 2015 SOA Annual Meeting - Engaging the Customer
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Engaging the customer
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Chris SamuelTCP LifeSystems
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A typical customer’s experience
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A typical customer’s experience
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Typical post sale engagement
Buy itFile itForget it
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Why does it have to be this way?
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It can be done differently
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A policy that’s active…
Rewarding the ‘right’ behaviour
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Thank You & Discussion
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Chris SamuelTCP LifeSystemswww.tcplifesystems.com