Secure Payments: How Card Issuers and Merchants Can Stay Ahead of Fraudsters
2015 september 15th london merchants & payments key note - future of check-out
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Transcript of 2015 september 15th london merchants & payments key note - future of check-out
6 6
Thesis: Reach = Ease of use for merchant
… however: European payment methods don’t
have enough footprint <> rise of global giants
7 7
Challenge: I welcome them as merchant
… because: prepared to pay bit more for ease of
use & big reach
=
9 9
Trend: Further European payments integration
… however: focus on ‘traditional’ payments, online
still too country specific (= hassle)
XS2A
10 10
Thesis: Online payments market only mature at a
national level
… because: too fragmented, making it difficult for
cross-border trade & merchants in particular
11 11
Challenge: Seamless integration and at a min.
interoperability (ideally full harmonization)
… accelerating the API-economy for banks, with
further regulation as potential pressure instrument
13 13
Trend: Alternative identification & authentification
… safe, but simple and ideally integrated
identification & authentification
14 14
Trend: … and no trend would be complete
w/o Mobile of course
… once at the booking page, bring clients as fast
as possible to payment w/o need to think
=> 1 (2) - click payment, also on mobile!
15 15
Thesis: Mobile not designed for conversion … but
for risk
… because: too much thinking from the ‘old’
desktop world
16 16
Thesis: Payment methods (especially alternative
payments) suffer from functionality bloat / overload
… however: getting too much, need to go directly
to payment, no distraction / x-sell at check-out
17 17
Challenge: Innovation needs to serve simplification
instead of diversification !
… less is more!
Stick to your core trade ?!
18 18
Challenge: Mobile innovation also needs to facilitate
x-border ease of use
… ideally with 1 European protocol for mobile
payments
20 20
Trend: Fees are under pressure
… rightfully so, off-line is already pretty efficient,
but still gap with online
21 21
Thesis: Not only direct, but also indirect costs need
to go down
… because: payment disruptions cost money and
settlement days still date from the batch days
22 22
Challenge: Reduce payment disruptions
… invest again in online payments (tackle legacy)
+ manage perception